i have been a customer for over 40 years along with purchasing over 15 cars from Westmont BMW. As you will note I am very happy with the management at Westmont BMW especially Mr Rich Stole. He is one of the main reasons I come back. I also am very impressed with Bob Kernwein Service advisor. He is also one the the main reasons I continue to purchase my cars at Westmont BMW. My family member has also purchased cars at Westmont as recent as 30 days ago an X1 My Daughter Also purchased a car at Westmont. I guess you get the picture that I am very happy with the above staff. Do all you can to keep these very valuable staff members. Thank you Peter ZOmaya

Great service. Provided a loaner, beautiful X1.

I was helped by Lilly who was the best sales person we could’ve worked with. She was very honest and informative about a wide range of topics dealing with the car. She also was very patient and was even willing to come in on her off day for me to get my car but luckily it didn’t take that long.

Fast service, accommodation , excellent work and very helpful and nice staff

AN EMPLOYEE HAS BEEN CONFIRMED WITH COVID-19 AVOID THIS DEALERSHIP THEY WONT SHUT THERE DOORS TO KEEP THE PUBLIC SAFE THIS DEALERSHIP IS RAN BY AUTONATION AND WILL NOT REVEAL WHO HAS THE VIRUS

very professional organized

I highly recommend. Jessica Biczo is outstanding!

Lilly Kolarski is awesome! I had a great overall experience with the dealer and with Lilly. We have been working on a deal for 2 months now, back and forth.....and finally on the last day of the month with a couple Of hours left in the day, Lilly was able to work up a great deal on a beautiful new BMW 3 series. They had everything ready for me to sign when I walked in the dealer and the experience was flawless. Great place to to business , and I recommend Lilly!

Great Job on my BMW, the New Power Upgrade and Performance is very welcomed!

Best car buying experience the GSM Jason New car Manager Rich Stoll are awesome., Finance Director Devon Reid was great. Excellent Sales Experience!

I had a great experience there. They made the process fo getting a new car less stressful. Chris was an amazing!

My husband and I recently purchased X5 - from this dealer - experience was great . They did phenomenal job with offers and we got very good deal on our purchase . Jessica was our sales associate and she was very helpful and informed . Financing was easy and quick . Both of us we were super satisfied with quality help and service we received . I will recommend this dealer to all my friends and family !!!!

I had a wonderful experience purchasing my car. Jessica was my sales person and couldn’t be any better. I definitely would recommend Laurel BMW to anyone and Jessica!

Great customer service. I lost out on a car, but they found me a better option the same day. I worked with Scott Meidl and Rich Stoll. Both went above and beyond to make sure I was happy. Would definitely recommend them and Laurel BMW of Westmont.

Lilly was amazing and very nice. She took care of me during the stressful time of buy a car. She was never insisting on what I need to do but rather supported what I wanted and tried her best to make it happen. Because of her and the team at Laurel BMW I am a proud owner of a BMW!

The service was what I would expect from BMW. I bought my first BMW back in the early 90's (I leased, and owned a 525i and 540i) in California. The service was always excellent. Some time had passed since my last BMW purchase and Laurel BMW did not disappoint. They did a great job all around. Initially, I wasn't sure how I wanted to purchase my next vehicle--from a dealer, online or a place like CarMax or Carvana. I'm very happy I went with the dealer approach and to Laurel BMW. I wasn't quite sure of what I wanted except for a high quality used vehicle. I was looking at SUVs and cars and different makes and models. I met Jeff Abbas and he's a very knowledgeable and thoughtful advisor and salesperson. He was able to match me with the car I was hoping for without a lot of fuss and time. He didn't push anything, but really helped synthesize the pros and the cons of my options based on my needs and desires. He made me comfortable with the choice and overall decision I made and in the end he over-delivered and steered me toward a less expensive certified pre-owned 530xi with M sports package. I am very happy and it was more than I ever expected. Joe Komendancik in finance was also friendly, very professional and listened. When it came down to present options and extras, he was thorough, knowledgeable, answered my questions and was not pushy at all--and got the deal done! The experience was A+ and 5 Stars in all respects. Thank you!

I am a fan of the service department, however I deducted a star because I went in twice for the same thing and while both service experiences were what you’d expect, each encounter and the offerings were rather different. The first was very good. The other is one that I’d call great. The first time around, I called to schedule an appointment due to the check engine light being on without any other notification. The scheduled indicated it’d take an hour to run a diagnostic test and wash the vehicle. So I booked an appointment during my lunch hour. When I arrived to the service appointment a few days later, the check engine light had gone off. I was then told newer vehicles are known to have this happen and a few examples were explained before I was told it should be okay. A week or so later, the light illuminates again, so I called to schedule another appointment. This time, I’m asked if I’ll wait as it may take an hour or so to diagnose and possibly longer for repairs. Alternatively, I was told I could also opt for a loaner vehicle and the documents needed for same (DL, credit card and insurance card). When I mentioned this having happened recently, the gentleman said that’s not uncommon so they would still run a test to see if they could determine what’s causing it. When I arrived, the service rep said he had a good idea of what was causing it to go off (even before a diagnostic was run). He says it’s a common issue with this 5 series model which requires the replacement of the air flaps which are covered under the warranty and parts the often have in stock. I used a loaner to return to work until the repairs were complete. A few hours later I was called to say it was ready and it was what he suspected, which is confirmed by the paperwork (incldg a diagnostic was run). So both experiences were good but the latter was better than the former.

Helpful staff and attentive to out of state customers.

Brought my X5 in for an EGR Cooler recall. When I picked up my car, a warning message was on "Drivetrain malfunction: Drive moderately. Maximum drivetrain output not available.  Consult service center" This warning message was not on when I brought my car in for the recall. Before I left, I went back into the service center. I showed my service advisor and the service manager the warning message. They both immediately became argumentative and said the car came in that way and that it would be $198 to diagnose the issue. I could not believe the lack of customer service and no willingness to look into the issue. I refused to pay the $198 to diagnose an issue which my car did not have when I brought it in. I left the service center and within 5 miles my car stalled out. I had to get my car towed but after my experience at Laurel BMW, I did not feel comfortable in the least bit to tow it back there. I had my car towed to a different BMW dealership.  The other BMW dealership also said it would be $198 to diagnose the problem. The mechanics found the EGR was not plugged in. I would assume that was from Laurel BMW, since it was just there for the EGR Cooler recall. They also found damage to the high pressure fuel pump as well as other issues with the fuel  system. Was this a result of driving with the EGR Cooler unplugged? I am not sure but the good news is that BMW is taking care of the repairs to my car and I will NEVER return to Laurel BMW for any service or purchases in the future. Not because of the mishap with my car but how poorly my service advisor and the service manager handled the situation.

Awesome

My purchasing experience with this dealership has been one of my most satisfactory experiences which I remember. Their salesman and accounting personnel are very accommodating, well qualified and made my purchase as easy as possible. I highly recommend this dealership to my colleagues and friends.

I have an old car (2009) and it requires careful attention. The advice and support from the service department (Mike Buzzelli) was thoughtful, careful and helpful. The problems were identified and communicated to me; cost effective solutions and options were discussed in detail and extra efforts were made to maximized insurance benefits. I purchased the car from Laurel and have been a continuing customer for more than 10 years and remain fully satisfied.

Great service J Randall is a excellent service writer always cares about his clienrs

Im trying to get gap insurance cancellation form, i contacted them (Devon Reid) several times, sent emails more than more than 5times, guess what every time its the same response -> what is the miles on your vehicle, ill process your form and ill send it you for signature. Thats it nothing else from then he wont reply back nor ans the phone calls. its frustating to contact them several times for just for a cancellation form.

Not sure All services provided were necessary. My fault also for not asking more questions.

New showroom is nice. Service Coordinator wore a mask which was good.

Exceptional customer service again. I am a repeat customer. The sales/service team is always reliable @ Laurel BMW. Highly recommend the extended warranty protection plan. Professional staff with great personalities. Had an X3 which I loved. Transitioned to an M850i twin turbo. Spell binding engineering. High performance, aerodynamic, iDrive computer system is breathtakingly daunting !

I had excellent service at Laurel BMW. The service tech was Tony, I didn't get his last name. He was professional and courteous and answered all my questions. The work on my X6 was completed on time and the car looked very good.

Very good service. Only necessary services recommended and performed. Nice waiting area. Little longer wait than promised is only reason not 5 star.

this was the best experience ever that i've had purchasing a used car from dealership, they thoroughly inspected the car and even made repairs to items that needed replaced, it was absolutely a great experience !

The Team at Laurel BMW of Westmont were very easy to work with and responded to my inquiries in a timely manner. They made the purchasing process go smoothly. I am very happy with the whole experience and with my new car. Special Thanks to Scott, Hassan, Jason and Joe for all your help.

Great experience, awesome service!!! my SA Mike Powalski, know what he doing!!! defensively if any service needed coming back!

I purchased an 540i. I was a little nervous moving from an Audi, but Luke answered all of my questions and made me extremely confident in my purchase. This was the absolute best car buying experience ever. Nothing was forced and Luke was extremely patient and easy to talk to. I appreciate Laural BMW for their welcoming environment and friendly service. YOU GUYS ARE GREAT! BMW has won me over! Thanks again Luke!

Both the car hunt and buying process are tiresome as is and searching within a 200 mile radius will surely feel like that. As soon as I reached out to Laurel BMW Bridget in sales was wonderful. She was polite and helpful through all methods of communication and was more than patient during my time at the dealership when deciding on which particular vehicle best suited my needs. She was so sweet I almost forgot she was a saleswoman!

Great place! Responsive and friendly staff. Knowledgeable technicians. Great parts department! Can't go wrong.

I test drove 3 vehicle from 3 different luxury manufactures before deciding on my BMW X4. Not only was this car the best combination of what I was looking for.....my sales person provided the best service of all of my experiences.

Service work is always done to my complete satisfaction. I am always treated courteously and professionally by the Service Representative, usually James Randall.

I had an amazing remote car buying experience at Laurel BMW of Westmont. Jessica was extremely helpful and responsive and made the entire buying experience awesome! Thank you so much Jessica!!!

The Service Representative was very polite and addressed all my concerns.

I took the car in for an Drivetrain Malfunction, which turned to be an engine issue. Mike Buzzelli took phenomenal care of me and the car! He kept me updated throughout the process and I have my car back better than ever! Highly recommend the dealership and Mike!

As usual prompt, professional and well done

Recently purchased and had a car shipped from Laurel BMW of Westmont and had an awesome experience with Jessica. She was helpful and super responsive even on her day off!! Love my new car Jessica !!!

Came in to get tires switched out and oil changed- it went quickly and smoothly. It was another great experience.

Staff was friendly and knowledgeable. The set pricing was competitive with the other dealerships I looked at. I would buy there again

We had an unusual situation with our moon roof. Bob was amazing. He took over and had it fixed promptly. The ease at which this was done was stressfree

Love working with Bob Kernwein and and his service team in Westmont BMW. A dedicated team that get the job done right!

Westmont BMW is fantastic! The service technicians and sales associates are always fun, professional, prompt and easy to speak with. As a woman, I typically dislike taking my car in for service. This is NOT the case at Westmont BMW. Top notch customer service is always delivered!

I thought car repair services was very pricey but they do a great job.

The actual car service was good but I was horrified that nobody wore masks at the dealership and expected you to sign with their pens and made no effort to stay socially distanced. Made me extremely uncomfortable. The cashier did say that she probably should be wearing her mask when she saw me wearing mine. Other customers were wearing masks and they had signs on the doors reminding people to wear masks but employees clearly thought they were exempt.

Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.

Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.

All went well.

Tony Scanlon is service was great and made sure all repairs were taken care of. He was great to work with a very friendly. Thank you Tony and Laurel BMW!

Excellent service

I purchased my X1 in 2016 and have had very good service interactions. Everyone is very friendly and helpful. I have had positive service experiences these past few years except for one thing - the car washing. I had a substantial service where they had my car for two weeks and when I went to pick it up - it's very dirty. This has happened more than once. It's just disappointing but the more important piece is that the car is fixed without issue with very friendly & efficient interactions.

Always great service!

I am totally satisfied with my recent service experience at Laurel BMW of Westmont. Also, my service advisor was very helpful in his explanations and answers o my questions. I will definitely be back.

great work, timely service... labor overpriced!!!!

Excellent service. I drive From the south side of Chicago to Westmont because of their service here. See James the service advisor for all your needs. He’s great!

Went in for a lost key replacement. Awesome service, follow-up's and results from Bob at Laurel BMW of Westmont. Go for it!

Great people to work with,it was an easy purchase online,no hassle and true great price.Andre De Vera was very helpful throughout sales to del. of vehicle.

BMW Westmont service team is top notch best in class. I have never had an experience that was not excellent. They make it so easy to do business with. This particular time Bob K. assisted me; super professional and personable. I've made a full switch from Ford (awful customer service / god awful) to BMW. While quality of the car is #1, not feeling "taken" and feeling welcomed and help is a close second. Thank you Bob K.

They're the most friendly, relationship oriented sales and service organization in the area. I especially like working with Andre De Vera in sales and have done four transactions with him in the past 2 years. Their service department is tops, too. I had a CPO 7-series oil change yesterday and they were prompt and fast. I imagine making future BMW purchases here.

Wouldn’t recommend..

Westmont BMW is a wonderful dealership Mike is always able and willing to accommodate me, when my car needs service! I got my X4 from here and the experience was smooth and timely. Chris the sales associate was very knowledgeable about the vehicle. I highly recommend stopping by here!

I was greeted expeditiously. I discussed my maintenance issues with the service manager where I sat in a safe area that was marked on the floor. He provided me with a list of required time sensitive items that needed to be performed. I was pleased that the expected completion time was accurate. I was very pleased that the seating area was established for compliance with the COVID-19 social separation (6 feet apart and better). Also, a worker was disinfecting the guest waiting area at least every 15 minutes. I felt very safe from the virus.

I had a wonderful experience at Laurel BMW. Now, the last time I purchased a vehicle was back when the Chicago Bears were in the Superbowl (2007. in case anyone tries to google it) so I had forgotten the ins and out of car buying. Not to mention, we live in an age now where everything is purchased via our mobile devices, which I was leaning towards at first, but just like any online purchase, our expectations sometimes fall short. Which is why I decided to experience car buying through an actual dealership. The process was a breeze. I found the vehicle that I was interested in, emailed the location and I was contacted by Jessica Biczo the following morning, and in a matter of 2 days I had the keys to my vehicle! Jessica was extremely helpful, courteous and professional. She answered all my questions and made the car buying experience an ease! And while I was not purchasing a BMW, she still made me feel relevant and gave precedence to my inquiries, which was a major factor in my decision making to purchase from Laurel BMW. So, Thank you once again, Jessica. Another individual I would like to recognize is Devon Reid from Finance. Devon was very thorough in explaining all the financial aspect of things, which was nice, considering the last time I bought a car, I paid with gold coins!! So, if anyone is in the market for a new and or used car vehicle, and wants an enjoyable, hassle-free experience, then Laurel BMW is the right fit for you.

This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waiting to get in. Each office (2 finance people in total) had a person in there for over 1.5 hours. OVER ONE HOUR AND THIRTY MINUTES to move somebody through the sign-off process. I know some people read the fine print on anything they sign, but this was incredibly ridiculous. Scott apologized numerous times and was put in a bad position. The GM......what a waste of salary to have somebody in there who is supposed to be managing business operations sitting behind a counter talking to his employees more interested in passing time and laughing with his counterparts vs. looking at what was going on with CUSTOMERS and addressing what was an unacceptable situation. Believe me, I would have been long-gone before this deal closed but this was a purchase for my son - who I could not disappoint due to me being incredibly frustrated. My suggestion for this dealership - remember that you are a BMW dealership. You are supposed to be a premium brand offering a premium experience. Mine was closer to a Jim and Bobby's Used Car Lot experience. If somebody from AutoNation in an executive position is reading this, you may want to make a visit to this dealership to see what the heck is going on. You may also want to pull out resumes of anybody capable and interested in running a premier car dealership and begin the interviewing process immediately. One final note, I was not the only one frustrated. The guy next to our sales agent's office was screaming at his Finance representative 10 minutes after going in.. Such an odd experience.

Jeff Abbas showed me a car and he was polite and he said he is strict with price. Price was ok but he was very reluctant when I wanted to show the car to mechanic. Finally after two weeks once he found out I am just about to buy another car, he lowered the price dramatically and set me up an appointment for tomorrow morning to show the car to mechanic. Which he cancelled 3 hours later same evening at 9pm with BS reason! Very very unprofessional. Later on he told me if I don't want to take the car to mechanic, I can come in morning and buy that car with full price! TLDR: Whole price drop and schedule was a game. DON'T TRUST JEFF ABBAS.

My 1st visit - for a fully auto inspection. Jake was very courteous and responsive. Unfortunately, he had a personal commitment and had to leave - following which, I was left in the dark as to my vehicle's status, requiring repeated follow-ups with the staff, and instead of being done at ~ 1300 CT as planned, left at ~ 1600 CT. In the spirit of continuous improvement, a friendly suggestion would be to ensure a new customer has a highly positive and comforting experience. I would have also loved to have a final 5 mins (or less) overview of my car, including explanation of the software update that was done etc... Otherwise, clean environment and facilities.

James Randall has always been 5-star worthy!

Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.

Lilly K. gave excellent customer service, her knowledge and professionalism is the reason I keep coming back to Laurel BMW in Westmont.

I had a great experience. Luke sold me my vehicle and I have no complaints :)

As soon as my extended warranty kicked in, the service department staff's attitude became negative. The reps became mean and rude. The rep kept yelling and acted in an professional manner. He refused to honor my extended warranty that I purchased at Orland Park dealership when I originally bought a new X 1. So, I left to a different service center to fix me car, I DO NOT recommend Auto Nation to any consumer.

It's like visiting friends!

Friendly service Good service

Great service Bob K is great!

Great Experience.

Jay my service advisor was amazing. They did a pickup/drop off for my car as well!

The saleswoman Jessica is absolutely phenomenal. I had purchased a used car from them during the pandemic and have had zero complaints thus far! Talk about going the extra distance to satisfy a customer. Will strongly consider making my next vehicle purchase from her in the near future. 20/10 service. Thank you Jessica!

First rate service department second to none. No problem too tough to tackle.

All I can say is ask for Scott. I’ve bought enough cars in my life, Best salesman I’ve encountered.

Very helpful without being pushy. I was happy with my experience.

Thanks again for helping with my car repair - the service and follow up from Mike was wonderful.

I had a few questions to make sure I understood what needed to be done on my car and the cost. The service agent seemed annoyed and did not answer all of my questions. There was something else I wanted done in my car but opted to leave and get it done somewhere else. However, the guy that worked on my car (Andrew) was great.

I saw the 2015 Chevy Tahoe listed at the dealership. Scott Meidl was the salesman who contacted me. Very professional, open, patient and knowledgeable about the vehicle history. During the paperwork Scott keep me well informed of the process. A gentleman and scholar. Devon Reid was the CFS Director for financing the vehicle. Devon offered an extended warranty through the dealership, I declined, but he was not pushy at all. Overall the demand the two individuals were excellent. I would purchase another vehicle from the dealership in the future.

This has been THE BEST car buying experience I have ever had! From the beginning Paul was so helpful and very knowledgable about the cars I asked to look at. Not only did they accommodate me on short notice, they also were able to DELIVER my new vehicle to me! Joe in finance made the experience so enjoyable and easy, it didn't even feel like I was buying a car. They were both amazing to work with and I would HIGHLY recommend purchasing your vehicle from them!! THANK YOU for getting me into this BEAUTIFUL vehicle!!

Excellent service! Bob Kernwein, who is one of their Service Advisors, is a true professional. Highly recommended!

Always accommodating. Great communication between Mike P. and me. Good place to go for BMW needs.

Laurel BMW has been a fantastic partner and has always done great work on my X5. I recommend them highly for both service and sales. In service, James Randall is stellar, In sales, definitely ask for Jeff Abbas.

Excellent and efficient service.

Personable service rep. New modern facility with nice waiting area. Car was finished in projected time. Very satisfied.

I brought a car that I thought had floor mats in trunk on website. After purchase I was told they?ll look but now the car did not come with floor mats. I?ve purchase many cars and they alway come with floor mats. That expected. But I have a car I bought from BMW with know floor mats and out of courtesy they refused to give me floor mats for a 2012 Range Rover

BMW Laurel is always professional, honest and reliable. I appreciate knowing that any time my X5 needs service, it will be taken care of. Thank you!

The technician ? James Randall was extremely accommodating and helpful with the service of my car.

The new building is si beautiful. Yes, everything completed on car .

Everything went well

Excellent service at Laurel BMW. Jake clearly explained the repair items needed and the cost. The Laurel BMW Service team is effective at keeping my 2009 BMW driving smoothly.

They where very kind and friendly I bought the car over the phone and it was exactly as said very good people to do business with in these trying times

Great service as always...very helpful and knowledgeable.

To call their customer service terrible is an understatement! Their client advisors are extremely rude, ill mannered and loutish. The experience was so far my worst experience than any other bmw dealership and I recall when I got my loaner car I forgot take my keys from my own car, I went back inside to ask for my keys from the client advisor and he showed me his hand to put a stop from approaching his desk I was so taken back by that and I cannot believe that this is what their standard of hiring client advisors is! I am the VP of business and retail banking with BMO and I have seen negative experiences but thus far this was the worst experience in my entire 15 years of career in retail.

This place is great! Really nice environment, very modern, “cool” place (what you’d expect for a BMW dealership). I purchased my BMW elsewhere when I owned it, however I frequented Laurel’s service department. It was such a nice place. The people were so helpful, they covered a lot of the essentials in their warranty, and handled any concerns with my BMW. Thank you for all the help!

Had oil and filter change of my car and Jay Buis suggested differential fluid change done too. arrived home and noted fluid leak of my car. Had to return the following day to find out that the washer pump was the source of leak, so it was replaced, then on my way home, heard unusual noise coming from below the driver side so i had to go back to the dealer service to find out that a bolt got stuck on my front left tire. This was really a bad day for car check . Thanks to Jay who took care of the first 2 concerns. Had to go to have the tire checked. It was a very costly day and very time consuming. Hope it does not happen again.

During these times my service appointment was extremely convenient, I spent very little time dropping off and picking up my car and saw great measures to ensure cleanliness.

Mike Buzzelli is the best service advisor we own three bmws and I take all three cars to him his commitment to his costumers is top notch thank you

Excellent job on car. Excellent protection for cars and people in today?s world against the virus. I felt safer there than in my own home. My car and I are ready to drive anywhere as soon as we get the word that it?s safe.

Hi folks. I took my 323 in for an oil change and had the pleasure of working with Mike Buzzelli (service advisor). He scanned my key fob and turned out I was do a bit more than an oil change. He explained what each thing was and why it was necessary. I was hesitant cuz sh*t is not cheap! Bottom line is I live 40+ miles away from this dealership but people like Mike keep me coming back because of the customer service and comfort they provide! Thanks Mike!!! I’ll see you in 10,000 miles!

Not only that I have been having nothing but issues with my BMW X5 since I purchase it. I have also have had nothing but bad service experiences in this dealership. If you don’t have the funds to replace a 12K transmission at the time of inspection, they just consider your not a good customer. We didn’t get an accurate diagnostic explanation of what the findings were and were just told that we needed a new transmission. I been having BMWs since 2006, and never had service this arrogant. I don’t think I’ll be visiting this dealership ever again.

Diagnosis was not efficient and demanded a new transmission.

I recently purchased a new car from Laurel BMW. The sales team (Jason and Tony) and Devon in were both knowledgeable and helpful. We really enjoyed the car buying experience with them.

Great dealership. Amazing staff. Very friendly even during these hard times. They are always able to accommodate me, when my car needs service. Waiting area is top notch always seems so quiet. Service advisor Michael is good at what he does. Sold me a tune, got me a spare key and I got a free coffee. Would have been better if the coffee machine had hot chocolate. Overall this is the first BMW I have owned and have been loving every minute of it. Probably buying another in the near future and it will be an honor doing business with Laurel BMW of Westmont. Thanks for all the great work you guys do.

My Sales Executive was professional and helpful from beginning to end. I was pleased with the results.

Excellent repair service experience at Laurel BMW of Westmont. Great communication and professional service. Definitely exceeded my expectations. I worked with Sam Elayyan and he was fantastic. Strong technical knowledge and communication skills. Will continue to do business with service team at this location.

Very good service! Thank you

The customer service at Laurel BMW of Westmont is excellent! James is very personable and goes out of his way to make sure every detail is attended to and that I am happy with the service! SO happy to have them looking out for me and my SUV!

I cannot say enough about the excellent customer service at Laurel BMW of Westmont. James is both personable and professional and always sees to my auto needs in a quick and thorough manner! He goes above and beyond! There is actually another BMW dealership closer to my home; however, their service department appeared very disorganized and it was not a good experience. Laurel BMW in Westmont was quite the opposite! I wouldn't go to another dealer for service!

Superior customer service experience and technical service delivery were to my expectations. Service presentation related to scheduled maintenance and current airbag related recall. Pricing is competitive. Related service selling for preventive maintenance was presented and declined. Service management personnel represent the highest standards of technical knowledge and professional client care.

The staff greeted me promptly. I discussed the car configuration with Lilly and looked at the new car and asked questions about various things. Then I paid and left. Very good experience

Excellent service and very detailed. Recommendations of service needed very helpful.

Salesman Darrell (Reno) Phillips was EXCELLENT! Also had a very positive experience with finance person Devon Reid.

Satisfied with service. Will visit again. Would highly recommend.

BMW Westmont GM just called me in follow-up to my negative review. He explained how the computer reset works and what service is coming up on my 320I,X Drive in 6,000 miles. However, this should have been explained to me by the technician before I left the dealership on 04/02/2020. Over-all I am pleased by the call and explanation. I would recomment this dealership and BMW to everyone.

Always pleasant and professional. Thank you for updating the dealership to be in compliance with the social distancing order that has been place on the United States.

Great BMW dealership that I'd highly recommend!

I recently had a comprehensive service done to my BMW 7 Series, and Scott Corbin was the Service Manager who took care of my car. Mr. Corbin is a great Service Manager, and represents Laurel BMW of Westmont, awesomely! He throughly explained the service my car needed, and ensured that I received a courtesy car, and he kept me well informed of the service being rendered to my car. I wouldn't trust my vehicle's care, to any other dealership in Chicago, and I highly recommend both Scott Corbin and Laurel BMW of Westmont, to everyone.

Very easy and fast process. Stuff was great and very helpful. My saleswoman Jessica was great and professional. She helps me a lot. If you wont feel differens on road wisit laurel BMW and you will get it. Thanks

The staff is very friendly, helpful and professional. The dealership is very modern and pleasant with a great location.

Mike B, went out of his way to ensure my vehicle was ready and all service performed. The team at Laurel is on top of their game !

very competent and professional. timely and informative

My recent service visit to Laurel BMW of Westmont was outstanding (as it always is)! James Randall has been my service advisor for the past several years and is always an incredible service advisor to work with. He knows my car and can always recommend appropriate services. This visit was no exception; he was able to ensure my service work was performed professionally and quickly to minimize my time at the facility. I especially appreciated his genuine concern to help make sure I would have sufficient space from other customers. I'm older with some chronic health conditions and greatly appreciated his thoughtfulness in this time of COVID-19. My experience with the complete Laurel team has always been excellent but James and the outstanding Laurel service department are why I'm willing drive and hour and a half to to Laurel (past many closer BMW dealerships). James Randall is why I'll return to Laurel for my next BMW....service really does sell cars! Larry V

Easy, reliable, thorough; pleasant. Exactly what you want when it comes to servicing your BMW;

Excellent experience with the facility, staff and customer service

Excellent service hands down no issues. I have been a customer for 11 years never had an issue with the service at this dealership all the people that work their are excellent.

BMW of Westmont is absolutely outstanding. I never go elsewhere and haven?t since 1983. Jay Buis is a tremendous service advisor and the service team always does great work. Can?t say enough good things about this dealership.

Worked with Chris Cole and it was a very enjoyable experience. From the emailing to set up the appointment, the visit and the financials. All went well.

I purchased my BWM 10+ years ago and the team continues to provide outstanding service. They were proactive in letting me know what issues they found with my car, offered various options and made sure I was kept updated every step of the way.

I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.

Laurel does a great job a making customer's feel a part of the family. Who has an official service greeter these day?

I worked with Paul Labak to purchase my 2017 BMW M240I and the entire experience was flawless. I called from out of state, sight-unseen, to put a deposit down on a freshly traded in vehicle that was very hard to find. Paul worked with extreme urgency to get me all the information on the car that he could at the time. We secured a deposit over the phone and handled the paperwork, financing, and all the other specifics by email. He was extremely responsive to the endless text messages and questions I sent over in between securing the deposit and picking the car up. Rather than waiting to ship the car, I opted to take the train from Michigan to Illinois to pick it up in person. Paul went out of his way, on his day off, to pick me up from the train station and personally drive me to the dealership to finalize the vehicle delivery process. This review is about a year overdue, but he truly is a fantastic salesman. I have purchased multiple cars out of state and have never had the process be this painless or simple. Its very common to have mistakes come up during the process that result in extra costs for the buyer, and to my surprise, this did not happen. The dealership was very transparent about all fees, costs, and there were no surprises at the time of pickup. I am a lifetime customer after this purchase and will definitely look to them to buy my next car.

The service and attitude they showed to me.

Mike Buzzelli coordinated my service appointment and as always he was professional, courteous, and made sure all went as planned. I couldn?t have had a better service writer !

Service team was extraordinary. Highly recommend Mike Powalski as a service writer! He made certain that all aspects of the service experience were completed to our satisfaction.

Overall a good experience. The car took a little longer than expected, so I took advantage of a courtesy drive back to work. When the car was finished they drove it to my office. Got a decent discount from an exclusive offer I received via email. And, the car was returned nice and clean!

Excellent! Appointment service via telephone was the best experience! Upon arrival, service was immediate and very peasant. Service was completed as promised and the car was clean and shiny. ?

My service advisor was very knowledgeable and upfront. He not only asked mechanic to test drive my x5 but also ensured QA also check it out and ensure everything is good. I have total confidence with them.

I went into Laurel BMW on Friday March 6th looking at a 2016 INFINITI Q50. It was at a very good price and had all features (and more) that I wanted in a car. Luke was our salesman and he did a great job explaining what features the car had, and was also just a nice person to talk to. The buying process was very easy as they are an AutoNation dealer, but that's also why I only gave 4 stars instead of 5. This dealer does not negotiate on price or interest rates. I wish I could have walked out with a little bit cheaper payment but since they're no haggle, that didn't happen. But that's my only complaint, which is more of a personal issue rather than a dealer issue. Overall I loved my experience buying a car here and will definitely consider Laurel BMW again in a few years.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

Always have such a nice experience at Laurel BMW. The staff is very friendly and the advisors are very knowledgeable. Karl always takes care of me when I come in and always goes above and beyond for my vehicle! Thanks Laure BMW! Trustworthy and always honest!!!!!! 5 Star Service

Having never visited this dealership before (Laurel BMW in Westmont) we were very impressed with the size and cleanliness and professionalism and friendliness of all at this facility. Even more important, was the fact that we got very lucky in that the first professional we met upon entering the showroom, was our salesperson, Jeff Abbas. So knowledgeable about the automobile and really wanted us to choose the right car...there was no rushing through the sale/purchase....He even came in early the second day to accommodate us. Cannot say enough about Jeff. We would and will highly recommend him to others.

Nothing too much of a problem dealing with James, excellent customer service.

I Always receive great service, help and guidance from Service Advisor James Randall

Very positive experience. Professional sophisticated sales team. Tony Alonso was outstanding !

I had a good experience buying a used vehicle from Laurel BWM! The sales team was very helpful and responsive, I had a product specialist assist me during my test drive to answer any questions and the finance team was able to get me a lower interest rate on my financing. I didn’t feel pressured or cheated.

I lost my original keys 🔑 to my bmw e60. So I towed there to the dealership. They ordered me new one. So wen the new key arrived they couldn’t figure out how to program it. They had my car for 5 days. They told me I need new to replace the whole ignition which will cost me 2200. So I said no thank u. Took me car . They have no idea what they doing over there.

I have purchased several BMW’s from Laurel BMW of Westmont because of the awesome experience and service that I receive. Kevin O’Donnell is the best sales advisor I have met in the industry. He always does what what he says and is a great listener. The new car manager Rich Stoll also goes out of his way to make my car buying experience a stellar one. Thanks guys for making it easy for me to do business with you and keep up the good work.

I have purchased 10 cars from Laurel over the past 15 years because of a great purchase experiences and excellent unwavering customer support in all facets of ownership . My sales person Lilly is top notch and always looking out for us as is my favorite service advisor Michael when service is needed supported by general manager Pat and sales manager Rich! The new facility is also beautiful and appealing. Love this dealership!

The team there has been great to work with.

Of the five cars I've bought in my life, my experience at Laurel BMW was the best. They were very professional, and understanding of my needs. I would definitely buy another car from them in the future.

Lily was great! I liked her attitude and courtesy. Straight forward to the point and no going in circles.

I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer

Early Monday morning (7:00 AM) appointment, but everyone that I encountered at the dealership was very prompt and courteous.

Very pleasant and professional. Nice waiting area. Car was finished when promised.

I have been a customer of Laurel's for a few years now, and the level of a superior experience here was made quite evident when I had to bring in my p-up truck to another dealer for service (not so hot). Each of my 2 sales experiences with Lilly Kolarski (and one for my son!) have been without stress and i felt that I was assisted with my chosen transaction instead of just being "sold something". My service experiences (with James Randall) have been consistently similar. No stress, concerns with the car are dealt with, and visiting the dealership to drop off or pick up the car is more like visiting a friends home ; it's just that comfortable. Update, I am now on car #3, and so is my son. My own experience echoes what I have already stated only now with more emphasis. This place is just plain great and is still my only go to for a car and service. Update #2 - Another visit for service and another 5 star experience! James Randall continues to excel at his role and profession and I cannot say enough. I ran into Lilly Kolarski when picking up my car and it was like visiting an old friend. They are not just a dealer to me but a valued relationship.

Absolutely atrocious. Worst customer service experience I?ve had in any industry. My car was delivered to them on 12/26, I?m writing this on 2/21. They?ve had my car for 8 weeks. They spent the first 6 arguing with the warranty company regarding the labor rate. My warranty company shared the file with me and they had contacted them over 35 times in that time frame with nothing back. The last time I was there 16 months ago, the labor rate was $120 an hour, this time they wanted $185 an hour. Of which, my warranty company would cover $160. Leaving me on the hook for the additional coverage. I?ve had two different loaner cars. The first car was equitable to my own vehicle, but they demanded it back and gave me a car 1/4 the size of mine. I?m 6?3 and could not even fit in it, asked for a different one and they couldn?t provide one for me. Then when they call to tell me my car was almost ready, they tell me my battery is dead and it will be an additional $500 for a new one. It wasn?t dead when it arrived there, maybe if it was fixed in a timely manner that wouldn?t have happened. So here I am, 8 weeks after I gave them my car for service, Friday 2/21. I?ve sent two emails and left two VM?s since Thursday 2/20 and no response. So I?m not sure my car is even done now. I?ve also asked for an itemized invoice, yet to receive one. Worst service ever. Embarrassing and I will never purchase from them or get service. Complaint to autonation is next.

Jay Buis is an excellent service/adviser, he has taken good care of me when I come into the dealership. I like the way he treats, very friendly and professional. He makes sure my care is repaired correctly. I will always bring my car back to him for service and repairs and Laurel BMW.

Only thing I was very dissatisfied about was the fact that I was told that I could purchase extended maintenance coverage for my 2017 X3 42Kmi. come to find out that was not the case.

Nice facility and I was treated well. Engine compartment was not real clean but repair was thorough.

10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.

Tony was great throughout the process and extremely professional too. Thanks!

10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.

I truly appreciated the way I was treated by everyone in the service department, a special ?Thanks? to Karl the service manager who took care of everything promptly and professionally

Was called and told i had a complementary full inspection. Got it set up and was ecstatic. Drove there today, talked to my service advisor who basically tried to tell me i didnt need a full inspection because i just got my brakes checked a few weeks ago. I insisted i wanted my full inspection because i suspect a dying alternator. I pick up the car after 2 hours, for them to simply write, check engine light is on, multiple leaks. What are the codes for the CEL?? Where is the fluid coming from and why? Is it safe to drive on? Is the alternator pumping consistent voltages? Etc. I highly suspect my car was never hooked up to a tester for the battery, OR a scan tool for the OBD diagnostics and codes, and was looked at for a few minutes by some hourly tech. then washed and sat until i picked it up. Its sad that it seems like they are pushing away a possible lifetime BMW owner. I own a 2003 325i but i know once she goes on me i wanted a newer BMW, but if im gonna be treated like this whenever i need services. Ill spend my money elsewhere i suppose.

I have been visiting this location for the past 6 years. I really love the consistently high level of customer service at Laurel BMW of Westmont particularly from my advisor James Randall. Always a job well done!

What a wonderful SUV. The best I every owned and I have owned few. My sales person Tony Alonso was OUTSTANDING! He could have not been more knowledgeable and helpful with all aspects especially price. Highly recommended.

James Randall was great!

These guys always have the best customer service. I?ve bought 3 cars over 10 years and they always take care of me during and especially after the sale. They go out of their way to accommodate me. Don?t buy from anywhere else!

Always excellent care and very pleasant- not trying to sell you something unnecessary.

The staff was very friendly and knowledgeable. They made the buying process quick and easy.

Very courteous, friendly, professional and knowledgeable staff. They made the buying process very easy and quick.

professional service at a high price. quick service.Nice facility.

Love coming here for their service, michael Buzzelli is a always very helpful, great service, very polite!!

My expeiejnce with Laurel BMW was made great by the professionalism by the service department. Mike Buzzili was my service advisor and he guided me on my car fixed on time, as well as provide me a great loaner. Thank you

Huge selection of vehicles, very competitive prices, friendly staff and service.

I went into this place looking for a certified vehicle. I was considering buying a BMW m240i. The sales person who was helping me was a woman in a dress who clearly did not want to go outside in 30 degrees. I wanted to sit in the car which I don't think is a unreasonable request at a car dealership. She had me sit in the show car inside, a convertible. Not the one (coupe) I was considering. I wanted a test drive but I was denied because it literally started to snow a tiny bit. I posted a picture below of the dangerous snow storm 🙄.. She didn't try at all to offer me informational about additional warranties that I was clearly inquiring about if I bought the vehicle. As I stated how important that was to me. Thank you for sitting on your computer and showing me the same pictures I saw online. This place is awful. I feel disrespected and unimportant. Maybe it's my fault for dressing casual, cause obviously I don't matter as a customer.

Excellent and accommodating from the moment you drive in.

Customer service non was existent, didn’t feel very welcomed and rushed along. After picking up my vehicle there was no feedback on the service, just given paperwork and asked to pay.

Worst dealership in Illinois. DO NOT COME HERE. They will do anything to take your money including calling you a liar. The only thing I recommend is for everyone to stay away from this horrible vile place. What they can do is fire everyone and start over.

Great service. They got me in right away and were very prompt with letting me know what was happening. Repairs were finished as promised

They take good care of us and our old 330xi

Service advisor was highly competent and knowledgeable and courteous. Dealership offered me a loaner, which I did not expect because my car was not bought there and it is an older model. Repairs were done in a timely fashion and done as I was advised. I would highly recommend this BMW facility. As a note: I drive 60 miles to get my car serviced there because of the great facility, service and staff.

Seems like depends how much you spend it’s how they consider you worth it!! I took my 2006 325i for diagnostic, and the guy in charge was like if we would be asking for something for free!! I felt like they would like to treat more with people who buy a new car, I will try another dealer. Definitely not coming back to this one !!

We had a great experience purchasing a certified preowned X5 here at Laurel BMW of Westmont. We were greeted when we walked in the door and were paired up with Paul L. He was very friendly and knowledgeable about all the different vehicles we wanted to test drive. I would recommend this dealership and also working with Paul.

Absolutely fantastic customer service. Only frustration was the ridiculous number of emails I got afterwards asking me to rate the dealership/experience. Keeping the three stars until I hear their marketing team has gotten the message. Update: I complain I’ve gotten too many messages asking for feedback and then they have the audacity to tell me to call them! Give it a rest. You’re ruining the customer experience by trying to promote the dealership.

Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an email with pictures to a sales manager there.

The best service, on time friendly staff and I am happy with my car 🚗

First time at this dealership. It is the best. Everyone so professional and nice. Especially my service advisor, Karl Sxeredy. He was just awesome. I didn?t know how they would treat me since I didn?t purchase the vehicle there. They treated me better than the dealership I purchased it from. Outstanding service. I am sure if anyone was purchasing a vehicle there they would be treated in the same manner. I would recommend to purchase and have service at Laurel BMW

Wow - my 14 year old BMW runs and looks like a new car! Service rep "Sam" was extremely helpful with repairs needed.

Great buying experience. I would strongly recommend Jessica as a salesperson.

I have been to different authorized BMW dealers like Patrick Bmw(Sales rep - John Ivey & Elmir Karajic), Northfields(sales Rep-Lisa Wyatt), Motor Werks Barrington BMW (Sales rep - Leo Khodos) & Morton Groove Audi (Sales rep - Christopher Lopez). Believe me or not they all where super polite, helpful & still in touch with me & helped me at all possible ways.But at this Laurel BMW Westmont location, me & my wife where very disappointed with the attitude of the staff & there is super lack of hospitality, respect & rude/rough behavior while communicating towards customer which we never thought off. After the test drive my wife was so uncomfortable that she didn’t even came inside the showroom. Now I am a happy BMW owner. I have also passed this feedback to my 8 of my family & friends to whom I asked them not to visit Laurel BMW because of this worst experience & on my recommendation they all got 6 BMW car from where I got the best service. Hope you guys learned your lesson & should learn to respect the customer even if they are wrong because its your job. You lost 1 customer followed by 8 & will continue for give the same feedback to my other fellow & friends & will never ever come to this Laurel BMW location.

Came here back in 2015 to purchase a new vehicle for my self. Last weekend, went shopping for a used car for my son, came here last, should have come here first! My son found the car he wanted, the price was very very good, and the customer service, excellent.

This is the only BMW dealer I will do business with! I have bought 3 cars from them already and been doing all my service at Laurel! They are very attentive and quick, never had an issue and they always do as promised! Paul Labak is my sales person to go to! I hope to continue my relationship with them and trust me when I say, Im a very picky and detail oriented person! 😉

I was well treated by all at the dealership. The facilities were clean and inviting. It?s always fun to look at the newest models while waiting.

James is great to work with. Honest and friendly!

Service was incredibly helpful and efficient. Very friendly staff and prompt service. My Service Advisor, Jay, communicated the whole time with details and pictures. Definitely will be back for my next appointment.

I always have a good experience taking my car to laurel.

Purchased 4 series coupe from this dealer back in November of 2019; overall I was very pleased with how smooth the process was, especially being an out of town purchaser. Car arrived to my home in great condition and have enjoyed my new BMW ever since with no problems. Only reason for the 3 stars is because I sent a check for the total price of the vehicle including all taxes and fees, but was informed later by Tony that I overpaid by over $200 because tags and title fees weren’t as much as they expected it to be in the initial out the door price quote. I was informed that I would receive the overpayment difference at the latest in 8 weeks and that they would mail the refund check directly to Navy Federal to be deposited into my account. Still to this day I have not received anything. Nobody is providing me with an update and I’ve been getting the run-around. A couple hundred bucks won’t make or break me, but I’m just a fan of doing clean business from start to finish, and if I overpaid for something then I’m due to be refunded the difference if I was initially quoted an incorrect price in the beginning.

I get my maintenance done here. They always take care of us. Very friendly and efficient. Easy to work with. The waiting area is well stocked and pleasant. This is the only BMW dealer I go to with my car needs because they take care of everything.

This dealership is fantastic. My service manager was terrific to work with. I did not have an appt but my car started making noise and jerking so I was going to drive it the mile from my house. He was helpful, put me in a loaner, discussed what services needed to be done in addition to the problem.

I went to Laurel BMW of Westmont one week ago with emission problem. The service person Tony Scanlon was very nice and solve the problem very well. I was very satisfied with their work and definitely would recommend my friends to go there if they have some car problems.

Service advisors always looks out for the customer interest and is always honest on the assessment of the cars. There’s integrity in this place. Thank you always for treating me well.

I hope this will never happen again to anyone else at BMW service in Westmont.

Mike Buzzelli and his team at BMW are fantastic! Everything was completed in a timely matter! Highly recommended for service

James Randall is always attentive and responsive. He listens and takes action. I would highly recommend as he delivers outstanding service.

Outstanding sales and service. Andre has been an incredible help throughout the process. I will be working with them for a long time to come.

Amazing staff and service ! Specially Antony Scanlon

The best part of Laurel BMW is their Service organization - Jay Buis has been my Service Rep on each of my 4 BMWs over the years and he is what keeps me at the dealership...

The highest compliments to the Laurel BMW in Westmont team. They have serviced my 535i for three years. The service manager and my individual consultant are knowledgeable, honest and friendly. It is nice to have the same consultant every time I come in and be greeted by name. I recently worked with sales team to purchase a X5 SAV. Once again, I was impressed with the sales manager and sales associate. There was no pressure to purchase the car. The sales associate had an amazing understanding of the car and its features. I will continue to service and purchase my BMWs at Laurel.

Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.

Great smooth gar buying experience. if you know what you want they can get you in and out pretty darn quick. With test driving 2 cars, I was out of there within 2 hours. Everyone there is really nice, but I recommend working with Chris.

My wife has taken her car in 3 times within the past 3 weeks because her check engine light was on. She went in a couple of days ago and the light has come on again. Mind you they have her waiting at the dealership for 4 hours just to do nothing!!! Highly disappointed!

Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.

My 2010 Sedan with 140k miles had developed a visible oil leak. Jay was extraordinarily helpful, got the car there late evening and was diagnosed first thing the next morning and fixed to our satisfaction by the next afternoon. We have been very happy with service at laurel bmw for this car and our x5. Kudos to leadership there for making service a priority!

I usually like there service but im highly disappointed in my recent visits. I have already been there twice within the past couple of weeks because my check engine light was on and what do you know it came back on after taking it in a couple of days ago. Now I have to waste my time again to bring my car in for the FOURTH time within the past two weeks!!

I got our X5 from here and the experience was absolutely smooth and pleasant. The sales associate was very knowledgeable about the vehicle. He explained everything about the vehicle that I didn’t see at other BMW dealers that I had test driven at. Not pushy, or aggressive selling but confident and gave us our space and let us making the decisions under no pressure. They gave us the time to decide and encouraged us to explore and research. I didn’t get this experience any where else. The buying experience was smooth and very nice and the sales person got us a good deal. This is a great place to buy a BMW. No high strung, bottom line aware aggressive pushers sales and service guys here. Just normal, knowledgeable and regular people who know a lot about BMW.

I have always been very pleased with the level of service we receive at Laurel BMW Westmont.

We have always been pleased with the level of service we receive at Laurel BMW Westmont.

My experience at Laurel was great. Paul, our salesperson, was very professional and knowledgeable about the car we ended up purchasing.

Excellent customer service.

Always greeted with a positive attitude, smile and a “how can I help you today?” Simple things like that make all the difference. Typically when you enter a service center, you’re already flustered from your car needing repair, but the friendly members at laurel BMW always help assure you that everything will get taken care of.

I want to thank Kevin O'Donnell, salesman, Rashard Grant, CFS Manager and Devin, Rashard's boss, for making my BMW purchase a positive and painless experience. They all went out of their way to make my BMW purchase as seamless as possible. From the finding of the right vehicle, to the financing of the vehicle, everything went smoothly, which I commend them for. In the future, I will definitely come back to Laurel BMW of Westmont for any future BMW purchase. I also will be telling others who are interested in a luxury vehicle, particularly a BMW, of my positive experience. Thanks again to Kevin, Rashard and Devin. Their assistance/help was really appreciated! Stephen C Finch

Laurel BMW of Westmont was a very great experience. They are extremely helpful, very upfront with everything, no games, not pushy at all with financing and warranties. They want to get you in and out as quickly as possible. Their pricing is pretty fair on used cars also. Our sales associate actually found some all weather mats to put in our car, and they replaced the windshield for a chip before we took possession of the vehicle. Little things like that, make a world of difference, things I never got at a previous dealer. Most dealers do not haggle anymore on used cars, so unless that is your thing, look elsewhere. We would definitively recommend BMW of Westmont and our dog would definitely agree as she was the center of attention there. Special thanks to Chris and Hassan for their patience and working with us.

If you have an M car this is the place for it. BMW of Schererville had no clue what I was talking about. You guys are awesome.

problem handled and issues were inspected; did not feel i was overcharged for service

I have had my BMW to this dealership 3 times for problems with my horn. The first time, I think they updated the software and replaced the horn, yet it was still not working. On the last visit, they noted that it was time for the car to have certain services performed. I went ahead and had what they recommended done, and wanted the horn fixed. I picked up the car, and on my way to work, found again that the horn was not functional, although had spent $400 on services. My husband took the car back for the third time while I was out of town, and you guessed it. Horn was NOT WORKING when he picked it up. He had to bring the car home because they had no available loaner cars, and I needed the car to go to work the next day. I called to complain, and whomever I spoke with told me they could get me in the next day, but that he would have to call me back. He never called back. I've been driving around with a non-functional horn. It has been very dangerous, especially driving downtown. I'm very disappointed that the repair has not been done, and that the service department has been poorly responsive. Perhaps I will need to take the car to another dealership. I'm extremely busy with my job, and don't have time to sit around dealerships and drive back and forth over and over again to ATTEMPT to have a repair done. FYI, when I bought the car, the salesMAN was really astounded that a woman could drive a manual transmission. I think I should have walked out back then.

Two positive experiences at this dealership since my last review and negative service experience. Things seems to have improved. My last service experience was much more efficient and there was no up-sell. Recently leased a X3 for my wife and they were quick to respond and easy to work with. With any car dealership, I recommend negotiating via email and being very direct about what you want and what you are willing to pay for.

My salesman Jeff and Laurel BM service representative Karl we’re both very attentive to my wishes. They both made sure vehicle improvements were timely and completed with the highest care. Devin’s assistance in finance was extremely helpful. Their operations at laurel BMW are very friendly and professional.

Usually I hate going to a dealership to buy a car. We purchased our new Volvo XC90 from Laurel BMW of Westmont and I cannot have enough good things to say. Andre And Rich were awesome to deal with! Extremely satisfied.

Courteous friendly staff who accommodated me on New Year’s Eve for a warning light about a coolant problem which was fixed under warranty in less than 2 hours. Spacious and comfortable waiting room where you can see your vehicle being worked on. Wireless a bit slow, though

Absolutely fabulous! Nothing like excellent service served up with a smile. Veshna is my favorite person there. Manny is a gem!

Awesome experience working with Andre and Rich on purchasing our new car. Would definitely buy from again!

Need to tell you more info about your car after they check it out.

From start to finish, the salesperson, Hassan Arouri, and everyone else at Laurel who interacted with me were professional, respectful, transparent and left me very happy I chose to pursue a car purchase at this store. We worked to complete an agreement without wasting time; they prepared all that was needed to sign-off on the transaction in a very reasonable amount of time; and I drove home in the new car, all smiles. Definitely the most professional car buying experience for me (and I’ve bought many cars over the years).

ease of online scheduling. Good service

Best service ever...

Michael Buzzelli was outstanding and assured me that the work would be to my liking and it was. Excellent customer service.

A very professional experience.. Mike Buzzelli answered all my questions and concerns. He also brought up a few things to think about. The entire staff in the service department was very accommodating. They have a great team.

Timely and knowledgeable. Friendly and trustworthy

Jeff Abbas and the service team at Laurel BMW are the most professional and courteous auto dealer personnel I?ve ever worked with.

Fantastic customer service. I highly recommend this service center and will be a loyal customer on future repairs. Thank you James Randell for such a welcoming experience

My appointment was at 11am, when I arrived i was met by the service staff in the garage that was clean and warm the staff waited on me and a minute later Scott arrived and wrote up the service order, and he said the service would take a hour in a half, the waiting area was spacious, clean and comfortable my experience at laurel since, i have been a customer has always been positive, i have recommended people to laurel keep up the good work . Tim lee

A very pleasant buying experience. I enjoyed a non pushy, helpful, and patient sales staff!

My service advisor, Karl Szeredy, was knowledgeable, professional and a great communicator. Give him a raise and a Christmas bonus you need people like him

Between sales and service, BMW westmont is the best! Lilly Kolarski was/is very knowledgeable in all things BMW! Service is great as well, James Randall is a pleasure to work with!

I purchased a used BMW at Laurel BMW and I was treated as if I purchased a new car. Very pleased with their service. Now if they can find my prescription Oakley sunglasses left in my old car, it’d be a Christmas miracle! Lol

Responding to 2 items: 1) Requested an oil change for my '10 328Xi a) oil change completed in < 2hrs, b) Svc Advisor also mentioned that I needed a coolant flush and brake fluid change, all completed in a TOTAL of < 2 hrs. Response time is GREAT. Cost is hard for me to rationalize...$125 for an oil/filter change? 2) We have just ordered a new 2020 330Xi from Jessica. She is prepared, knowledgeable, and possesses EXCELLENT people skills. We are looking forward to the arrival/delivery of our new BMW. The reason this item was rated 4 of 5, was a) the inventory was not available...anywhere, b) the execution time to actually deliver a new vehicle is months long and c) it appears that our order is being built in a NEW FACTORY in Mexico as opposed to by the experienced factory team in Germany that built our last two BMWs. I have set up several new factories around the world and have NEVER seen a new start-up without some issues. We are concerned but will expect the BMW service team to address any issues encountered.

Great customer service. Reasonably priced. I liked their free pit stop service.

Scott in Service was extremely helpful. The repairs were done correctly and quickly! Love working with Laurel BMW. Thanks!

Had an issue pop up: drive it in and m buzzelli put me in a loaner, had it checked out, sent out fir parts and had car done in a few hours for me. Nice wash inside and out too My daily driver has 120k... love it still.

Had my BMW towed there. Advisor James was helpful and honest about the issues with my vehicle which I greatly appreciate!!

Karl and Mike are the best service people . Excellent attention to customer needs .

Very attentive staff starting with the clerk who took my information and later with the service representative who informed me of the repairs need as well as the cost.

My visit was more complex than normal..BMW recall..but Laurel and Mike Buzzelli were great..ty

When you have an issue with a vehicle it is never a pleasant thing. Tony S from Laurel has changed that for us. When our X5 broke down I called and was transferred to Tony S he assured me that it would be safe to drive to their dealer and that he would have a free loaner warmed up and ready for me. I think its worth mentioning that all this happened at 6pm on a Friday evening. Thanks to the service team at Laurel BMW we made out dinner reservations and were even on time. The work was completed Monday and Tony S went over everything that they had to do, as well as an explanation of why there was a malfunction.

I was greeted by JAY BUIS my service advisor he is Awesome. Excellent service, clean restroom and good treats were available as I waited for my car to be service! Although a car was available if I didn’t wanted to wait. This was my first time waiting in the new facility 👍🏽! Yes I will return in the new year ! to have my X5 detail ! Thanks Laurel BMW! Kudos to RENO AND BOB!

Good service for customers I deserve that Thank u BMW

Kevin was excellent! He was patient kind and answered all my questions thoroughly. He was available my phone email and in person

Very easy to schedule online and service was friendly as always. My service advisor Karl was great, he got all my questions answered and my car washed and back on the road within the hour.

Great dealership if you want to be taken advantage of =) gl hf Edit: Automated responses for every negative review. That only looks better for them =)

I can’t say enough about Laurel BMW in Westmont. I brought my 650i in for warranty and class action updates. Right from the start I was able to speak with a very qualified service advisor who was a promoted technician. You can’t get much better than that! Sam Elayyan was pleasant and took a great deal of his time making sure I understood everything. He was very thorough as well. He was so courteous I felt obligated to take him to lunch. Even though it was the holidays, they got right on the repairs. During the process, Sam kept me abreast of the progress and even sent me photos. Until the repairs were done, Sam even provided a loaner car. My experience at Laurel was like a breath of fresh air that few dealers offer. The facility is very clean, I was greeted and treated as though they appreciated my business- I wasn’t just a number. I spoke to Bob Kernwein, the service manager about it. Most people love to complain but there’s a right way to present your issue. I wanted to make sure Sam received his due accolades. And no- I’m not a friend or relative. Imagine if I was! Bob was just as great, like talking to an old friend. He personally detailed the answers to my alignment questions addressing my optional 20” rims. My car was completed quickly, and it looked as though it was never touched. I couldn’t believe it since they had to drop the twin-turbo V8 engine. It looked factory installed. No oil, no greasy interior residue and no hidden costs. The only item I brought up was the “Customer pay shop charge for repair order” for $32.97. I guess that’s the lounge area coffee/beverage/snack fee! LOL. What’s with the loss of the parts department counter? It’s more like going to the doctors office and talking to the receptionist. I know it’s the new BMW dealership marketing design, but some of us still like to work in our cars. I know, I know, the dealers can do it better, but I still like to feel more connected to my autobahn bullet to appreciate it better! Keep up the great work! You made my Christmas!

My salesperson was great - Darnell Phillips. Helpful, low pressure, very personable and kind. The overall dealership was less impressive though. I specifically asked the sales manager if a certain feature was on the vehicle - his response was to send me a list of all the feature packages. I have never owned a BMW so I do not know what is included in all of these different packages. He did not answer my question so I assumed the feature I inquired about was included; that was a mistake on my part. Unfortunately, the feature was not part of the many packages included and I bought the vehicle. I still love the vehicle, but that was a bit disappointing. There was also another issue that I won't elaborate on as I don't think anyone actually reads these....

Everyone from sales to service has been extremely friendly professional making it a pleasure to do business with

I have been a relatively "old" customer of Laurel and have been dealing with Lilly for sales and James Randall for service. I keep coming back for a reason. Both of these folks are not just top notch but just make dealing with them a true pleasure. I actually look forward to visiting Laurel and seeing Lilly and James for whatever the reason. My car was in just in for service and the experience was efficient and pleasant as always. I treasure the relationships that have been developed and hold in high regard the relationship I have with both James and Lilly. 👍

Tony in sales is great. I've multiple positive experiences with Tony on multiple cars over the years. The new facility is very nice too.

Best car purchase experience I ever had. I didn’t feel like a sale was being pushed on me. Fair price and fair trade in value. I definitely would recommend Laurel BMW of Westmont.

Great experience. Fast, friendly and provided exactly what I needed

Mike Powalski of Laurel BMW of Westmont was excellent helping me

Exceptional service. I take the ride to Laurel which is further in proximity to another dealer. The primary reason for going to laurel for any issue with my car is James Randal. I?ve owned BMWs for over a decade and his service is above and beyond expectation.

Do not buy a hitch from here. I was mislead regarding the hitch. It is useless to me. You would think after FOUR BMW's and over 10 years as a customer, I would get some type of... "hey look, you spent a lot of money, we will remove the hitch, take the hitch back" etc. I got nothing. As a matter of fact, the service manager said he would charge me to remove the hitch and said they had no use for it. Regardless, if you have use... don't you take it back? I mean, doesn't FOUR purchases warrant some type of understanding and/or compassion? BEWARE OF THIS PLACE! Loyalty gets you no where and now I have to take my business elsewhere and hopefully build a rapport with another dealer.

Great service and attention to details! Thank you James @ service for always stepping up and accommodating. We service all of our street cars at Laurel and purchase our race cars here. Great group of people, not to mention a beautiful showroom to enjoy your time there!

Service is always Great which is why i have purchased more than 8 vehicles from this dealership.

Too expensive, also it says a safety inspection was included, I dont think so, as I had mentioned to the service advisor that I had over-inflated tires, when I picked up my vehicle, tires were still over inflated, which makes me think what else didnt they do that I was charged for ? parts amounted to 501.31 labor 1377.23 !! too much. sorry I will have to find a more reasonable service center.

The service team and their staff are great. They are always helpful in explaining what is needed and why and do a great job in servicing my car. Highly recommend them.

Mike Powalski always takes great care of my car. He is excellent to work with and I have nothing but good things to say about Laurel. Thank you!

Did not call car was ready. Engine on light still was on when picked up car. Need to bring car back

This Service Department isn't what it used to be, i have been coming here for 6 years and back and fourth for the past year for service on my M3 & i HAD a great experience in my past but recently my experience has been horrible. I come here to get my 2012 M3 serviced and i tell them whats wrong with the car and they fix something totally different and i end up finding myself back here for the same issue i brought it last week. On top of it all they don't even check to see for any other issues. To me that's being lazy and I don't feel comfortable bring my car back here for service. The dealership has lost my business as a whole.

Mike buzzelli has provided exceptional service every time I take my Bimmer to get service.I strongly recommend anyone to ask for Mike B. you will not be disappointed by his courteous and professional service that he provides. sincerely, Alonso R

Very good dealership I would recommend them to anyone looking for a car

We have never bought a BMW before but were very happy with our experience. The X3 is amazing and it's safe to say that I think we will be purchasing BMW's in the future. Laurel BMW of Westmont is also amazing! There is definitely a different level of service when you buy from them!

Exceptional client service, knowledgeable sales staff, and outstanding products!

I went to BMW Westmont with the expectation that they are going be hard to deal with or it’ll be a waste of time. This has been my experience at a lot of other dealerships. I am happy to say that I was pleasantly surprised at how my interaction and sale went. Paul Labak, my salesperson, was very nice and also straight up. We got the deal done and we were in and out quickly with a new car. While I was waiting for paperwork/insurance, I had a conversation with the sales manager who was also very nice and laid back. Lastly, I dealt with Devin in finance and had the same experience. Everyone at Laurel BMW was great, made car shopping a breeze.

Paul in sales was great and a pleasure to work with. The dealership made it easy and quick.

Laurel BMW Service is outstanding. They took Care of my recall notice and provided me with a loaner car. Their sales team is awesome. Richard Stoll and Jeff Abbass are the best. They just provided the best deal for my best friend

Just had a wonderful experience with Vesna at Laurel BMW of Westmont. She could not have been nicer as she showed us the models we were interested in, took us for a test drive, and answered our questions. We were able to get the car we wanted at a good, fair price. The car only had 1 key available and Vesna offered to order a new one and to drive the key over to our house when it arrives. We had a bit of a wait to get into the finance office to actually buy the car (I understand they were short-staffed that morning), but once in, the process was quick and easy. My only complaint is that I think you could do a little better on the snacks! People may be waiting there for long periods of time. Water and coffee and granola bars are fine, but I would have liked soft drinks, and maybe some more substantive snacks (muffins, donuts, a tray of sandwiches).

⭐️⭐️⭐️⭐️⭐️ Always very professional and helpful. Wouldn’t take my car anywhere else.

My complaint at regular service check “My BMW X 5 is hydroplaning on minimally wet roads. I should not feel unsafe in a BMW SUV” Bob K- sales manager “May be BMW is not for you” Also no respect for my time, promises to have my car done in two and half hours after a $2000 estimate- it’s been over 5 hours and I am still sitting here waiting.” Another brilliant statement from Bob K “Go to the mall or something” Terrible service- will definitely be thinking about Bobs statements while buying my next car

I am always pleased the customer service provided by Jay Buis and I like the new facility.

The service man that waited on me was rude and unconcerned about my time. I brought my BMW X3 in at 8:00 am on Friday 11/22/19, The Westmount Office. I went back to inquiry about my car around 10:00 am. The service man told me that he would come to me in 5 minutes. After about 30 more minutes I had to go to him again and ask about my car. I wanted him to explain the nature of the recall but he was very brief as if i was bothering him with my question. He was very unprofessional.

I drove 5 hours to Laurel BMW of Westmont to purchase my third BMW. It was nothing but professional and efficient. I traded in one lovely ultimate driving machine and left with an even more beautiful ultimate driving machine! Thank you, Scott! You were the best! The 5 hour drive home was a true pleasure!

Outstanding dealership! Love the attention to detail and customer focused service.

I highly recommend Jessica from laurel. She spend significant time and energy educating us on the X7, features, safety etc.

As a first time buyer from a car dealership, BMW of Westmont was a great place to purchase my first car. I found my car online, test drove it, and walked out with the car of my choice that same day. The staff here is very professional and they do what it takes to accommodate you. If you're looking for someone helpful contact Jessica, she helped me with my car purchase and I couldn't be any happier with my decision!

Had an excellent experience leasing a car. The salesman was well informed friendly and helpful. The terms were good and I would recommend them to anyone looking for a car.

I just had my 2020 M2 serviced at Westmont BMW Great job and top notch personnel

Always pleased with the excellent quality of service provided. Service advisor and mechanics are top notch. I’ve been doing business there since 1983 and would never go elsewhere.

Professional and great service from James Randall.

Selection of vehicles and service is by far the best across Chicago land bmw dealerships!

I unfortunately have had a terrible experience with my latest BMW. My family and I have have purchased two 740Li's, 1 750Li and a 535i (3 from Laurel BMW). The 750 has been a disaster. I paid $90K for it, invested $35K in repairs, had it in the shop for no less than 20 times and have had loaner cars sometimes for several weeks while major repairs were done. Unbelievably, my car only has 59K miles on it. I took it in yet again this week and received a call stating it needed another $3700 in repairs that BMW would not cover. Needless to say, I dropped the other key off and told them to keep the car. I'm a senior corporate executive who has run many consumer businesses focused on high net worth individuals. Shame on BMW for this appalling experience. Other than an awesome service associate who worked hard to fix a terrible car, I've never received a phone call or an apology from anyone else about my experience.

Had my 2012 Z4 in for routine service and received the usual expert service. I highly recommend working with James Randall. He's a super nice guy who knows his job. He'll take great care of you.

I purchased a car from this dealer 6 months ago. My initial experience was reasonable - the salesman over-promised on their ability to fix some aesthetic issues on the car, and the dealer made me drive there and back from out of state 3 times just to get the car, but overall I was pleased. Chris, the salesman, was very nice to deal with. About a month later, I got a receipt from the DMV that showed the price for tax/title/registration. The dealer charged me almost $500 for title/registration while the DMV only received $175. I asked the finance guy Joe Komendanchik why this was and he never replied. Over 6 months of back and forth, he did reply to aspects of the emails with respect to cancelling extended warranties (which he made difficult) as well as delays in receiving the refund, but never the overcharge of fees. In this time I also found I was overcharged about $300 in taxes on the car. After realizing Joe was of no help, I contacted the DMV asking for them to help, and they confirmed the $300 difference fees has to be dealt with from the dealer, as they didn't receive it. In my last 3 emails to the dealer, they have not responded. The first of those last 3 was over a month ago. Now I have to waste a bunch of my time dealing with the department of revenue to get the taxes back, and will be contacting the state attorney general for help on the fees.

Good customer care!!!i will recommend bmw dealers to all my friends!

Great experience as always.

Pleasant, efficient service. In and out, no issues.

I was able to complete the car buying process quickly. The facility was very comfortable. Knowledgeable staff was able to help.

Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are you kidding me all of this over a silly car wash. I was in the market for another NEW BMW but I will not be purchasing it anymore from Laurel BMW of Westmont.

Brought the car in because convertible top would randomly lower. Charged $1000 for repairs that did not fix the problem on two attempts. I begged the to look at the driver side door lock actuator but the told me it was not the problem. Problem never fixed, no refund or consideration. Was told if they changed the door lock that I would pay for that too. Brought the car to local mechanic who said the door lock actuator was the problem and it was fixed on the attempt. Experience at laurel was like being pick pocketed. Let’s just change out unneeded parts and charge the customer for them until they write negative reviews

Karl was very helpful, professional, and courteous. He gave me a loaner for the day because I had quite a few maintenance issues. I didn't even have to ask. Hopefully my tire is fixed this time and I'll only have to come back for regular maintenance.

Great professionalism and service. always very helpful and answers all questions and concerns.

What a excellent well ran dealership. Everyone I encountered was friendly, professional and followed through with everything they said! Tony Alanso is a terrific sales person and Rich in finance was extremely helpful. Highly recommend this dealership.

Andre was excellent. Consistently engaged throughout the process.

fantastic service and staff. Karl was a great help. i called with an emeegency tire issue and he had tire ready and paperwork waiting when we drove up. so appreciated as we had some place to be and we made it safe and sound thanks to the Laurel BMW team. thanks!!

Gorgeous new, truly state-of-the-art facility, both Sales Showroom and Service Dept. Easy, flexible appointment scheduling. Warm, friendly, yet totally professional staff. Work completed when promised. Really makes BMW Service a pleasure!

Fantastic service from the moment I arrived to leaving. Great job!

No BS only BMW - you can trust them.

Service staff is awesome, friendly and helpful! :)

At 60 yrs old i have purchased or leased many vehicles, i have never experienced a better dealership. Everything that they said was true my salesman should be salesperson of the year. Most the deal was done over the phone because i live 2 1/2 hr drive away. My bmw 528i is excellant. I probably won't deal with any other dealers ever again. Hats off to laurel..

My third car from Laurel, bob Kerwein and Anthony Alonso are the reasons for my customer loyalty. Good honest people. Excellent service and attention to detail.

The entire process was excellent! Thank You! Especially Darrel (Reno), very professional and courteous. Thank you Darrel. Enjoyed working with you. Entire team did an excellent job.

Outstanding service and communication by Tony and staff.

This is my second purchase from Laurel BMW. The Laurel BMW staff is always helpful and personable as well as professional. I would like to give a special thank you to Lilly Kolarski. She went over and beyond !!! Thank you again!!!

Jessica and Paul rock!!! They went above and beyond anyone could expect. They were completely in tune to my needs and specifications. Not in any single time I felt intimidated. Jessica and Paul are impressively knowledgeable about their stuff but what I appreciate more is their warmth, genuineness and attentiveness. Thank you Jessica and Paul and rest of Laurel team.

Everything expected from drop off to pickup and loaner vehicle.

I found the car I was interested in on the website. I sent in an inquiry and was referred to Jessica Biczo to represent the dealership and assist in answering any questions I had. With the introduction I was invited in to to meet Jessica and view the vehicle in question. Once at the dealership I found Jessica to be personable, knowledgeable and willing to spend time answering my questions. At no time did my wife or I felt pressured to make a decision or rushed. Over the next few days Jessica and Rich Stoll, one of the managers, went above and beyond to answer my questions, send pictures and work with us to find a deal that was fair to all. The end result ended with me buying the car. Having been a BMW owner since 2006 and dealing with several different dealerships, I would highly recommend Laurel BMW and their staff as a dealership that will go the extra mile to answer your questions and make you feel comfortable with your final decision. Both Jessica Biczo and Rich Stoll are the representatives that make Laurel BMW the dealership you will return to for all your BMW needs.

Great and knowledgeable service advisors. Spacious updated service drive pops like never before. Thanks to Bob Kernwein and Karl Szeredy for making this experience pleasurable. 🌟🌟🌟🌟🌟

Its a very professional people friendly organization. I had a situation where my car needed special care and the young man named Tony in the service department quickly took care of me . And I truly appreciate it . And will be back for more services as needed. Again thanks laurel you have an A 1 organization. Sincerely,Albert Hardge

The overall experience was great. Our salesman Paul was knowledgeable and patient. (It took well over 3 months with us.) We decided we wanted to buy from Paul and AutoNation on our first visit. Finding the right car for us just took some time. Paul was respectful of our time and send us links followed by an occasional call when he found something that met our requirements. In the end, because of Paul?s knowledge and no pressure sales my wife and I saw the value in a new BMW. This is our first ?Ultimate Driving Machine? and yes it has exceeded my expectations! Thanks Paul and AutoNation for making my new car purchase experience a great one!

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Experience,professional and soo friendly Jessica B. help me to buy my dream car;) Thank u again!

We purchased a used Jeep Wrangler the other day and the staff was awesome. Andre and Chris handled the sale very professionally and were very personable. I would highly recommend purchasing a vehicle at Laurel BMW .

Excellent service! I?ve been a satisfied customer for many years with this dealership.

My experience so far at Laurel BMW of Westmont has been terrific. I just recently bought an X3 and Jeff was my sales person. I cannot say enough great things about him. Not only was he knowledgeable about my vehicle, he’s kind, he’s pleasant to deal with, And I for sure will recommend him specifically. I look forward to many good years dealing with Laurel BMW of Westmont.

I have been a loyal customer at Laurel BMW for over 15 years, and it?s because of the way I?m treated from the time I arrive until I?m done! These guys could give businesses a lesson in customer service; the quality staff and professional manner in which they operate not withstanding! Do yourself a favor if you?re considering a BMW; head straight to Laurel?s of Westmont, you will be glad you did!!

Always buy my cars from Lilly at Laurel BMW. She is honest and easy to work with-no games or pressure. Great service and nice people-its why I keep coming back. Just bought a 2019 X3 and its awesome!!

Given the cost of repairs today, it is critical there is clear communication between the service rep and customer. Laurel’s people are pretty well trained in that respect.

Everything thing was very good and quick service..

All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.

Laurel is the best dealership I have purchased a BMW vehicle from. Rich and Lilly were the nicest people to work with, they were professional, welcoming and accommodating. And, Devon had the papers ready to sign as soon as I arrived. Thank you for making this a positive experience! And, I love the new dealership, very classy looking!

My previous two BMWs were purchased from another dealership, but I wasn't overly impressed by their service. I frequently visited Laurel BMW to have my car serviced and was always extremely satisfied, so when it came time to leasing My new BMW I decided to go with Laurel and I've not been disappointed.

I drive an hour and a half to take my BMW X3 to Laurel for service even though I found it at another dealer. They have consistently treated me and my family members with BMWs well. Tony Scanlon and the service team at Laurel are top-notch. Thanks and keep it up.

Very professional and helpful 2 lease in 3 years Kevin O?Connell is a pros pro !!

Great people with a first class operation...period..!

The bottom line is I got a car for exactly what I wanted and my trade was valued properly.

Nothing but positive experience from this dealership. I love the personal service I have received over the years.

Disappointed in how I was treated by service advisor. He was not very helpful, did not follow through with what he said he was going to do, and had an attitude the entire time we interacted. While waiting for my car to be serviced I couldn’t avoid hearing the two cashiers who were too busy to introduce me to my service advisor talking non-stop about non-work related matters. Then I was witness to a sales Mgr. and his boss present a car offer right in front of all of us hanging out in service area to a customer. No privacy whatsoever and the presentation did not go well. Actually it was kind of comical. If this were my company I would insist on a “customer first/at your service” focus as I believe sales and service utilization would increase. But it isn’t my company so I don’t need to worry about this or visit here again.

I drive a 750xi. Jose the porter was very polite and I’d like to give a shout out to him. He exhibited excellent customer service. The rest of my experience at Westmont BMW (keep in mind I had an appointment 8 days ahead of time) was less than stellar. I travel the country and have the opportunity to visit BMW stores in other cities and states; happy to say I am treated well at other dealerships besides Westmont. And on the bright side my car was serviced; employee attitude was merely an inconvenience. I had to do my own follow up and thankfully was capable of doing so. I appreciate Patrick BMW in Schaumburg and their entire staff for how they have treated me from day one. Key issues I encountered at Westmont IL BMW: no greeter upon arrival to service, staff to busy discussing Birthday cake for associate in service Dept, Service Advisor I dealt with told me Patrick BMW sells non-preferred warranties compared to Westmont/BMW USA yet I have never had an issue with other BMW dealers honoring this contract....bottom line-I had to pay out of pocket and await reimbursement which is simply annoying. Service Advisor demonstrated his lack of class, follow-up, and commitment to BMW by trash talking another dealership-not necessary. Lesson learned. I prefer a more pleasant and professional experience.

My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car!

Since the early 1990's I've owned or leased many BMW's. Most of them have been from Laurel BMW in Westmont, IL. Now I won't consider any other dealer. Their courtesy and professionalism have come to exemplify what I expect in a luxury auto dealership. As a repeated customer I'm not only respected with courtesy but also treated as a member of the BMW family. When on occasion I've had to deal with other luxury auto dealers I've left with the comment to go to Laurel to find out how it's done.

Amazing job guys. I love the new school facilities and old school customer service. I will never take my 7 series anywhere else. Michael and team were outstanding!

Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.

This is my second X5 purchase from Laurel and they provided amazing service. No rush/pressure to buy - they stay focused on your needs/wants and do everything they can to exceed them. I’ve worked with with Vesna and Andre -both have worked there 10+ years. This is the only dealer I know that has kept staff that long! That tells you all you need to know.

I had my car towed in to Laurel over the weekend, got ahold of them on Monday let them know what was going on and they said they’ll get it in and look at it. Okay great. Next day they called and advised the car will be in the shop until the end of the week. Okay that’s fine, so I went in physically for the first time to ask if there were any loaner vehicles available while my car was in the shop. Not once have I gone in there and was greeted by anybody. I had to interrupt three service advisors having side conversations just to be acknowledged. I then proceeded to “meet” my service advisor Aaron McCall. I introduced myself and had my hand out for him to shake and he didn’t turn to me just looked at me and said “oh hi”. I wouldn’t go on to say the advisor is rude, but it’s borderline uncomfortable when you’re trying to have a real conversation with someone and they’re not facing you and doing nothing but making passive aggressive comments. I said okay thank you after he explained they didn’t have loaners and left. The next morning I called and asked if I could have a new service advisor because I wasn’t satisfied with the level of customer service and I got a call back from the service manager. He was friendly, he listened to me, and he followed up when he said he would. So from then until I picked up my car I dealt with him and I had no complaints there. The lasting problem I still had was Aaron’s name was still on my ticket so I know he got credit for a repair order he didn’t have a hand in, or rather shouldn’t have to begin with. What’s ironic about it is that when I was waiting for them to pull my car up, there was a customer who drove into the pull up service bay and was standing there for over 5 minutes waiting for someone to greet him too and when they finally did guess who was there to be passive aggressive again? You guess it, Aaron McCall. Customer says “oh there you are I didn’t think anyone was home” and Aaron’s response was “well yeah people tend to go home when we’re closed”. (And no of course they weren’t closed yet.) All in all the shop service and management involvement was okay but the customer service level could certainly use a revamp considering your customers pay good money (high rates) and they expect a level of service as they should. Thank you but no thank you, I’ll take my business back to Elmhurst BMW.

I had a wonderful experience purchasing my BMW X5. Luke W was terrific along with all of the other employees who helped throughout the process.

Purchased two brand new cars in 30 days. Dealt with the A Team over there are Laurel BMW: Scott and Bridget. Both transactions went very smoothly and even when we hit a slight speed bump with a programming issue they were attentive, responded with urgency and got things resolved super quick. Well done!

Mike P. is a good service writer and has great follow up.

Best BMW service department technicians and service advisors at AutoNation BMW of Westmont

I always have great service when I bring my car in. Everyone is knowledgeable and friendly.

Prompt professional service.. staff were great😊👍

Prompt, professional and experienced do an incredible job in accommodating their clients

Great service! No extras were pushed at me. Just got my oil changed and relaxed in the waiting area. Thank you!

Tony Scanlon - Service Advisor I don't know the resolution to my problem but, Tony has been as good as possible. With the extreme cold we've had recently I had battery failure yesterday on my 5 year old BMW. Service was supposed to have corrected the issue with a change in battery and all seemed fine until this morning. Car's dead and not charging. I'm waiting for a tow back to Laurel where they'll hopefully diagnose correctly and remedy the situation.

My car was brought in with check engine light. They had to do extensive testing because of emission issues. They made sure all new parts were updated in the computer. They did an excellent and comprehensive job!!

Great service. The new Customer Service area is big, comfortable and very clean. Congrats on opening the new service area.

Excellent customer service and support! Lovin’ our new BMW!!

We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.

Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.

The process, from start to finish, was made easy by the staff. Our client advisor, Vesna, walked us through every step and even stayed well after close to help us finish the paperwork. I highly recommend this dealership and our client advisor.

I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

Traded in a Crown Vic to purchase a Nissan Altima. Great, straight forward transaction. Paul was a great salesman to do business with. Highly recommend this dealership.

Great staff and amazing facilities. My car was repaired in half a day.

They sold me a car that had mouse feces and urine , some of my wires were chewed! When I called the dealer , they did nothing! . I had to have my car deodorized 2 times to get rid of the smell which they covered with an awful spray . Just Saturday I picked up a loaner car so they could service my car, the windows were so dirty someone wrote on them to clean! They also talked me into a lease gave me one price and changed it and the guy quit the next day! Horrible dealer! Never ever would I recommend or buy anything from this dealer!

Would have appreciated most frequent status reports. Waited over an hour before I knew anything

Excellent service! Took are of my vehicle quickly!

Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.

Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished quickly,

This is the crappiest BMW dealership that I have the displeasure of working with. Rude, obnoxious disrespectful.

Personalized and prompt service

My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to this magnitude! They rock!

Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.

Courteous staff, new facility is great, work done in the time promised.

BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.

Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.

I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday

Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!

I brought my car in for a recall repair. The service technician said it would be no more than 2.5 to 3 hours. My appointment was at 8am. I'd planned to get in early enough to run errands in the afternoon. The tech, Jay, said I didn't need to call, he'd call when. It was ready. Seven hours later I called to see if everything was okay and if the car was ready to be picked up. The person that answered the service desk phone said "it was ready a long time ago". Nice job Laurel BMW. That's some customer service plan that you have. I hope it's working for you because I won't be bringing my car back there EVER! AND, I'll make sure to mention it to my Bimmer friends as well.

Terrible Store !! Liars !! We have canceled the warranty 3 months ago and STILL waiting for refund. CROOKS !!!

5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D

Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.

Phenomenal service team and outstanding sales and management professionals. Our first BMW and probably Laurel’s staff is the reason why we made the choice.

Service was great. Diagnostics was forth coming. Professional atmosphere

Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.

Great service and I did not have to wait long!

Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers

Amazing experience with the amazing team. Grateful. A five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

satisfactory but expensive

Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.

James, in service at Laurel BMW, did a great job. He was easy to deal with and very helpful.

The dealer had the car I wanted, they were up front and transparent on the pricing and trade-in, and very quick service.

Last Saturday evening I found myself stranded at OakBrook Center...gear selector not functioning - no reverse. Towed to Laurel BMW of Westmont. Monday morning service advisor Tony (Anthony) Scanlon informed me of the problem and cost of repairs. A multi point inspection was performed...recommendation for future service. Parts were available for a prior safety recall - Tony had the technician perform the recall on my vehicle. I am very pleased with the service Laurel BMW staff provides to their customers.

I received my car dirty from the construction as it look like it was kept outside and did not run through car wash

Excellent service and assistance from sales associate Jeff Abbas, Sales Manager Jason and Finance Associate, Joe. In particular, Jeff went out of his way to make the buying experience enjoyable and efficient!

You ordered my car and built it for my specifications and I absolutely love it!

Mike Powalski and Bob Kernwein could not have been more kind to me when my 535 required servicing this weekend. The car had a problem and they were both very proactive and upfront when detailing the issues and the costs. I appreciated the time and care they took explaining the issues. The fun loaner car was a bonus too.

I recently purchased a 5 Series from Laurel BMW and was very pleased with the entire process. I was contacted by Luke Wierzba shortly after inquiring online about a car's availability. Upon arrival at the dealership Luke had both cars i was interested ready for a test drive. We chatted about cars features and packages and Luke was very knowledgeable and did not rush me through the process at all. Luke made the entire engagement a pleasurable experience! I then was brought to Joe at Finance who helped me close the deal on my car. Joe was equally great to deal with and answered all my questions making sure i was comfortable every step of the day. I so far have nothing but positive things to say about this dealership and even though there are BMW dealerships closer to my house Luke and Joe did so well i'm going to use Laurel BMW for service on my 5 Series.

We found the perfect car using the BMW CPO website but the vehicle was over 700 miles away at a BMW dealership outside of Chicago. I contacted the dealership and from the get go connected with an extremely attentive and genuinely caring sales associate name Hassan who personally took it upon himself to organize our purchase like we were sitting in the showroom with him. He gave us daily updates sent pics of the car as it was still being prepared for delivery and would contact me even on his days off for status updates. His sales manager and finance manager were equally as attentive and made the process so simple. The car just arrived last night and honestly it looks better than brand new. Thanks and to Hassan and Laurel BMW for an outstanding car at a great price with platinum customer service to match!

Prompt, efficient, work completely very timely.

Very good experience Would go back again Spotless facility

It was the easiest and most pleasnt purchasing experience that I have had in buying a new car.

Went above and beyond to provide great service!

My experience was horrible. I had a scheduled appointment to have my oil changed. I arrived on time and they immediately took my vehicle. I waited for two and a half hours for this service to be completed. I was extremely disappointed and even though I purchased my vehicle from this dealership I will not return there for service ever again. In the meantime I waited so long that I inquired about the status of my work instead of them being courteous enough to approach me about the delay.

Tony was great! I called Naperville BMW they could not accommodate me. Called Westmont Tony took us right away will never go bank to Naperville Tony is our new service rep.

Service adviser was responsive and professional. Whenever I had a question, I could call his direct line. Most of the time I got an answer or at least a suggestion.

Great service . I also had my detailed and my care looks brand new .

I wouldn’t go anywhere else! I trust this dealership. They take pride in their BMWs. All while I am there, I have a good experience. Special thanks the Bob Kernwein.

I bought a previously owned car and was very satisfied

Happy to bought vehicle from here. The maintenance service is good .

Very good. All job complete. Don’t answer phones in service department when first making appointment and getting info.

Jay Buis went over and above helping me with servicing my car and working with the extended warranty contract I have. I have dealt with him before and is a great service advisor.

overall a good experience but while at dealership paperwork delay was almost one hour, too long.

Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.

I had a flat tire, and presented without an appointment. After the technician determined the tire needed replacement, and one was not immediately available, I was given a loaner car. The repair was completed later in the day. The tire would have been cheaper at an independent tire shop, but I needed a loaner car.

Excellent service and communications - well informed

Very good customer service.. and timely on there service

Took 15 minutes for someone to check me in. No one called to tell me my car had to stay overnight so I showed up to pick it up and it wasn’t ready

Good sales process. The hard sell on warranties was a little over the top.

Always helpful, easy to schedule an appointment, fixed and returned on time, courtesy loaner provided. Good experience.

Nice experience. Everyone I dealt with was professional and courteous. Would, and have recommended Laurel to others. Second purchase from them, would return in future.

This dealership was amazing. Rich in sales and Andrew in finance were quick, attentive, and they got the job done. To give a better insight, my 5 year old was not a blubbering crabby mess when we left. Real ( not temporary) plates were issued on sight, warranty provided, and best of all.... No haggling whatsoever. Start to finish..... 1.5 hours out the door. Great job guys and thank you.

My experience was excellent. Everyone there was friendly and professional. Made me feel really comfortable. Definitely recommend them to anyone. The 2014 Boxster was prepped and ready when all was said and done.

I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.

If I could give a 0 I would. Bought a car over six weeks ago, still haven’t received registration and temporary plate expired weeks ago. I contacted the dealership 4 days before my temp plate expired and was told “I’m sure it will show up any day now.” So when it did not I called back. Talked to my salesman after leaving a voice mail with finance manager, who by the way never returned my call, and was told “it’s Saturday and that office is closed but I’ll check first thing Monday morning and get back to you.” Waited till about 2pm before I called again and my salesman had no info so I asked for some who could help me. I was transferred to a young guy who was even less help. After getting frustrated I finally asked for sales manager. Explained my situation to him and he said he would find out what happened and get back to me. Turns out because I live in a bordering state my car needed to be inspected by the sheriffs office to verify the vin #. Which had been done the night I bought the car, however the document that was sent to my bmv was rejected as it was handwritten and readable. Then the sales manager tells me he will handle this and correct the problem and get back to me. Never heard from sales manager for a week and a half so I call again and leave him a voice message as he was unavailable. Waited to hear back from him the next day till 3pm. No call back again! So I called him again and yet again said he would have to get back to me as he was unsure about the status of my registration. He actually called me this time, assuring me it is handled this time, but we’ll have to wait and see. I’ve bought over 30 cars in my life and have never had anything like this happen nor had to chase down a dealership to do their job. The dealership made me sign power of attorney so that “they could do the paperwork”, well they botched it and my wife is the one driving around on an expired temporary plate. Unexceptable!

Westmont BMW far exceeds my expectations. Great service and courteous staff!

Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!

good place to buy cars. xx xx xx xx xx xx xx xx xx

Thank you for the service, I appreciate the time taking to explain the issues/ options for my 2006 BMW 325xi.

Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.

Great service experience and wonderful customer service.

Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.

Jay was very helpful and understanding, knows car and a very good advisor. I will definitely trust him with my car.

I have been to many dealerships nationwide, but this dealer stands out from the rest and they have Scott Meidl to thank for, he is excellent at what he does, from the beginning to the end of the buying process, he was very professional, Scott was able to send me home with a smile on my face, and that doesn’t happen very often, reach out to Scott if you ever visit Laurel BMW of Westmont, you will have a positive experience.

Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!

Excellent service department. I wouldn’t go anywhere else!

Bought an used 2009 KIA spectra , car was so clean & in mint condition. I selected car online , put it on-hold & it was ready when I arrived for test drive, they provide also no-hassle price very honest , good customer service... sales representative was so descent & fully aware of the buying process , so helpful as well.

Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.

I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding.

Defective windshield, brand new car dealer fixed but car was filthy inside when picked up, dust in all vents smells like glue, ruins the new car experience. Would think they would have detailed car after this work since it is brand new

Very fair and accommodating. Easy to work with and not pushy to deal with.

Ryan was very helpful. Thanks!!!!!!!!!!!!!!!!!!!!!

Purchased my pre-owned certified X5 at Laurel BMW last October. Discovered a rolling noise inside the housing where the gearshift is. The service manager told me it would cost $340.00 labor to remove housing? Not my problem that there is something rolling around in housing. Terrible customer service.

I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�

Service dept. was awesome.......................................

basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.