Tony was very professional in his handling of my car maintenance appt. The entire process was smooth and was completed in 6 hours as promised. I have been a customer since 1997 and have been satisfied because there is consistency with both the sales and service staff. Tony continued that trend.

They did a great job of repairing my car when my tire was damage from a object in the road that . I stopped by the dealership thirty minute before closing. Jay Buis got me in and out immediately. I thank them and the service advisor Jay Buis I called and he was very kind to get me in before closing. Great job!

I recently purchased my X3 m40i at Laurel BMW - Vesna and Chris made my lease turn in easy, streamlining the process to purchase. They addressed my concerns, offered incentives and ensured everything was great. Thanks, Vesna!

Very good experience with Laurel BMW of Westmont. I must give most of the credit to Bridget Vancura who did a fantastic job. She answered all my questions, made me feel comfortable the the transaction. I drove 500 miles to made this deal and probably would not have except for the professional and courteous way she handled everything. Thanks for the great car and deal guys, and thank you Bridget

Been working with James Randall at Laurel BMW for many years now and he is incredible. His product knowledge, attention to detail, and customer service make him exceptions plus he always provides a fair price. He is one of the many reasons I continue to return!!!

Excellent service. Quick and efficient.

James Randall is outstanding!!

The best Dealership, the best People and the best Price! I'm loyal customer for more than 20yers and never was disappointed true all these years with this dealership or people who works at Laurel BMW in Westmont! Special thank you Rich Stoll Sales Manager and his team. I'm highly recomend this dealership for everyone who want to shop or looking for new or used BMW. Donatas

To begin, this review is not to slander the dealership or the salesman that assisted us to purchase the vehicle. This is purely an honest review for the public and hopefully for the company to review. We drove 5 hours to buy a vehicle at this location due to the high demand of the X3. The appointment we had with this salesman was not pleasant. The salesman interrupted us multiple times, answered the phone while we were talking, looking away, walked away to work with other people, pushy, and didn't spend the time to go over the vehicle. When asking specific feature questions about the vehicle the response was, "This was the vehicle you inquired about." Keep in mind, shouldn't any salesman be able to answer your questions about a vehicle your purchasing? We asked to work with someone else for a better experience he insisted we wouldn't get any money off this vehicle, "not even $2." We were not looking to haggle a deal but simply go over the pricing with the associated flaws on the vehicle, taxes, registration, and any possible incentives BMW offers (ex. new grad discount). Once we decided to purchase the vehicle we waited 3 hours to be seen my the financial advisor. We understand it was a busy Saturday but during the wait we were not informed on the process of our application, any updates, and just overall a very stressful day. I hope that no one else has this experience for their first time purchasing a BMW, I was very upset with how it went especially driving 5 hours for a scheduled appointment. Our financial advisor was very kind so at least the end of our experience was better than the first 4 hours. As a luxury dealership, I am VERY disappointed in the service we received.

The best Dealership, the best People and the best Price! I'm loyal customer for more than 20yers and never was disappointed true all these years with this dealership or people who works at Laurel BMW in Westmont! Special thank you Rich Stoll Sales Manager and his team. I'm highly recomend this dealership for everyone who want to shop or looking for new or used BMW. Donatas

My wife and I had a wonderful experience with Hassan and his team. They were extremely knowledgeable and very easy to talk to. They made the car buying process fun and enjoyable.

Chris Cole was a great salesperson. Friendly, personable, and I felt had our best interest in mind.

Excellent customer service, staff are very professional's

Tony was great - so nice! Tony gave me timely updates as they had to keep my car overnight. Pretty disappointed how few employees actually had a mask on- most had them but didn’t have them covering their nose or mouth so what’s the point. Tony wore his the whole time.

For the most part, tue the buying experience was great. Chris was extremely accommodating and courteous. I wasn't to fond of finalizing stage. However, I did appreciate the home drop off.

In terms of service, generally very good. They were ready for me when I arrived, and advised that I would probably need a loaner. They provide that for me and then advised that my car should be ready in 48 hours, which it was. My only disappointment was that when I picked it up, the interior front had not been cleaned. But my sales person, Paul Labak, graciously got the vacuum and cleaned out all the road salt. I just felt that was something that service would have done. Thanks, Paul!

I had the pleasure of buying a 2021 X3 from Jessica and Laurel BMW. The experience was wonderful. After having a bad experience at another dealer, I reached out online. Jessica responded and was open and upfront with what they could do and options for trading in my previous lease. Jessica was easy to talk to, did not apply high pressure and took time to make sure I understood the features of the vehicle. I was completely at ease and the negotiation process was smooth and comfortable. My time with Joe, the finance manager was quick, efficient and low pressure. I will definitely return to Laurel BMW in the future. If you're in the market for a car, I highly recommend Laurel and Jessica. I'll definitely be back.

Routine maintenance: Scope, oil service, tire rotation and wiper blade replacement. SA: James Randall - James was friendly, a good listener, understood what my needs were, and got me out on time, as promised. I highly recommend James!

Good clean dealer and work done well and painless.

Always accommodating. Great communication between Mike P. and me. Good place to go for BMW needs.

I initially wrote a poor review due to the inability of the service department to repair my horn on my 330i xDrive after multiple visits to the dealership. I have seen improvements in the service department since then. I purchased a new M2 Competition and was happy to find that they would acquire and put on my winter wheels/tires and then store the off season wheels/tires. All of my concerns have been addressed and I have renewed confidence in the service staff here.

Very good experience.Service Advisor Michael Powalski was great. He took the time to advise me on what services were necessary. My Z4 was ready by mid afternoon. Excellent!

Blake Farmer was my service advisor. I had an extended warranty that i had bought from a different dealer and there was a few issues. Blake went above and beyond to follow up with the third party warranty and the other dealer. I can't thank Blake enough for his help and making the process very smooth. I will definitely go back and get my car serviced there again.

Great service and sales team! Enjoy working with Lily Kolarski as my sales adviser.

Worked with Blake , explained coverage left on my X5 got in and out with no surprises. Waiting room Wifi was easy to connect so I was able to work while I waited .

Great service here breezy as the wind Carl is the best

We have enjoyed the process of working with Laurel BMW of Westmont. Our salesman, Scott, was very knowledgeable and helped with all our needs!

Very disappointed. I had appointment to demo car. When I came back after short ride salesman out with another client had to wait. Decided to buy car offered at dealership. Agreed on line to price. Submitted my insurance card etc. prior. I was given an appointment to pick up car. Again, met with salesman viewed car said OK and then waited about 1 hour waiting in salesman's cubical. He disappeared. Went to service desk. Told he was busy with another customer. Finally, finance manger introduce himself, apologized said he too was busy. After completing paperwork finance manager gave me keys and walked me to my new car. I typically buy a new car every year and this was my first experience with this dealership.

James took good care of me and my M3.

Paul was very helpful . Clean area great staff .

WOW, What a great experience . This is the first time I need service during the Covid 19 Issue. The Dealership was so clean I thought I was in a Hospital . I have been servicing my vehicles there for the last 20 years and it's always nice to see the same faces. My goto service advisor, Mike Powoluski, is truly an asset to the company. Straight forward, no pressure, tells me what service I need and suggest up keep maintenance. The service director Mike Buzzelly , who himself, was my first mechanic, came up from the ranks with world of knowledge and is always around to answer any customer concerns. One last thing , I have to shout out about my current mechanic, I like to call him Dr Miguel because of he way he looks after my cars with care and makes sure that it's in tip top condition. P.S What a surprise, when my car was completed it came out of the wash and I thought they detailed it. Don't forget, it might have cost me 10% more to service my car at the dealership, but you get what you pay off. Thank you

Great experience been taking my cars there for years and I live in the south suburbs.

I recently traded in my older x5 for a newer one and the help I received was excellent. Scott was able to answer any questions and concerns I had in order to make my purchase as smooth as possible.

Yes! Great customer service! And free car wash😀

Laurel BMW has been my go to dealership ever since I purchased my BMW in 2015. My service advisor James Randall is extremely knowledgeable, courteous and respectful. I would definitely purchase my next BMW from Laurel BMW and strongly recommend this dealership for your purchases and service needs.

Good Service Nice and very friendly employees

Blake was excellent to work with. He walked me through my vehicle's needs from start to finish and he even arranged for my loaner vehicle to be dropped off in the city. I would highly recommend Blake and the Laurel team for any vehicle service needs.

Exceptional service.

Service is good and Jay Buis always helpful.

Quick and easy purchase process and competitive pricing.

Good experience overall, from the initial test drive through the negotiations. Good phone/txt communication and pretty good pace to the closing efforts. They?ve also been good about responding to questions after the purchase. Haven?t had it serviced there yet.

James Randall is the best I always bring my car to him for service

Excellent service . It was able to get an appointment on the day that I wanted and on the time that I wanted . I highly recommend this dealership to everyone ?

Our salesman Scott meidl was outstanding !! Made us feel very comfortable while we were looking over an suv we were interested in , he is very good at what he does, no pressure whatsoever just great knowledge on all aspects of the vehicle in question, and all others also I might add . Our finance man joe k very good also at what he does , no pressure on us to purchase any extras , all around great experience from everyone involved in our purchase will be back in time for our next bmw, thanks

Excellent service at Laurel BMW. James was very knowledgeable, friendly, communicated well and handled my repairs with a high level of professionalism and excellent results. Thank you!

Always great service. Friendly knowledgeable staff.

Friendly and helpful was able to move through the buying process expeditiously without any snags.

to begin with, my sales person went out his way to pick my car on his way to work is name isTONY had my car back that same day WASHED and CLEAN . .BEST BMW DEALERSHIP in the area.AGAIN THANKS TO THE WHOLE TEAM. HELEN ALONSO

I have been going here with my last three BMW cars.

Personal care and polite service. Took care of problems and answered questions

We had an unusual situation with our moon roof. Bob was amazing. He took over and had it fixed promptly. The ease at which this was done was stressfree

Professional from start to finish, exceptional service

I had a really great all around experience while buying my X5. Hassan was always attentive and responsive to my questions before and after the purchase. The managers are very personable were very eager to have a quick conversation getting to know me and why I was there. The team overall didn't try and push the sale on me or any extras such as coverages or extra plans. The biggest thing was that there were no added fees that I didn't see or know about. I will certainly be buying another vehicle from them.

I have an old car (2009) and it requires careful attention. The advice and support from the service department (Mike Buzzelli and James Randall) was thoughtful, careful and helpful. The problems were identified and communicated to me; cost effective solutions and options were discussed in detail and extra efforts were made to maximized insurance benefits. I purchased the car from Laurel and have been a continuing customer for more than 10 years and remain fully satisfied.

I worked with Jovan on a recent purchase. Very knowledgeable and very chill. Andre in finance was very helpful as well; they both stayed late to find solutions and close the transaction so I could leave with the car that evening. Definitely recommend if you are shopping.

I knew what I wanted in a Certified Used BMW and Laurel had exactly what I was looking for at a very good price. The buying experience was excellent all the way from my salesman to the financing team. The facility is state of the art and clean with an excellent service department that is attentive and strives to do all things right the first time for their customers. I would highly recommend this dealership and will buy from them again and service my vehicle here.

Great experience. Very happy with our new car!!

Jessica was fantastic. Lots of new widgets in the 4 series and she knew everything about all of them!

Tony is a fantastic service coordinator. I have a BMW Dealers that's literally 5 minutes from my home, and I take the trip to Westmont because I know its worth it every time.

I just purchased 2018 530i CPO (Certified Pre-Owned) on 3/11 and noticed the driver side window made some noise when I pull down & up. I am not sure if it causes due to the weather or not, but never had this problem with other vehicles even during cold winter weather. When the Sales person called me, I addressed the window noise and asked IF there is anything wrong with a wire or electrical problem, can it be covered by warranty? But he said "it depends". Seriously??? I only have this vehicle for 6 days, and it is a certified vehicle. If warranty means is nothing, what they inspected before put it on the market. I had a good experience with this dealer but they seem like only nice until purchased a car.

My wife and I have been customers of Laurel BMW of Westmont since 1991. We have had all of our cars serviced at Laurel and Jay Buis is the reason why. Jay has always taken care of our service needs over the years and his customer service skills are second to none. As long as Jay works at Laurel, we will continue to have our cars serviced there. Thanks for all you do for us Jay!

Great customer service! Love the free car wash!

My service advisor was very good. . He kept me informed ,

Jeff Abbas was fantastic throughout the process. I will be a repeat customer.

Service at Laurel BMW is outstanding. Mike was very knowledgeable, friendly, communicated well and handled my repairs with a high level of professionalism and excellent results.

Very easy to schedule online and service was friendly as always. My service advisor Karl was great, he got all my questions answered and got me back on the road within the hour.

Awesome experience at Laurel BMW from Hassan! Very knowledgeable and super easy to talk to. Guy, one of the managers and Joe the finance guy were awesome as well. All five star guys!

It was a pleasure experience overall. Hassan was very responsive & tried his best to get a fair deal. He made sure we are comfortable all the time & tried to accommodate all our requests.

Fast friendly service.

The service rep Scott from Laurel BMW was very helpful. When additional issues were identified with my vehicle he explained the problem and my options. Some issues were deferred others that were more in need of repair were fixed. He arranged for a loaner and kept me informed. The car was washed and delivered when promised. I will be contacting Scott to arrange for service on the remaining open issues. Thank you Scott!!

Process was great. Jessica Bizco was very helpful and committed. She was essential for the deal being done in time. Her manager Rich was was also helpful a was Jessica?s partner Paul.

Excellent customer service. Very attentive to our needs/wants. Unfortunately, we had an unpleasant experience at another location, BUT Laurel BMW renewed our faith in your brand.

Every one was friendly and helpful. The facility was clean. I pass another BMW dealership jut to come to this one.

Excellent service hands down no issues. I have been a customer for 11 years never had an issue with the service at this dealership all the people that work their are excellent.

Professional, efficient and quick.

Great place to buy! Bridget was a pleasure to work with and was great through out the whole process! Would recommend to all future BMW buyers. Thanks again!

Service was Excellent! Everybody is Profesionally doing their job!Excellent environment! Jesica was the Best.She made me feel so relaxed and calm while checking and test driving the car and going through the whole process! She is the Best there and deserves an a Award!!! Strongly recommend this location if you would like to buy a BMW and dont go anywhere else!!!

Excellent experience!

Our visit to BMW in November of 2020 left us completely satisfied with Mr Jeff Abbas, he was our dealer and made us feel comfortable and valued from the onset. It was our first time doing business with Jeff however we will be conducting all future transactions with him.He had gone above and beyond to ensure all our needs were not just met but superseded. His outstanding demeanor and business sense has set him apart from many others. Jeff had always maintained his professionalism and reliability inspite of the impact Covid had with production, he still ensured we were consistently updated and was always just a phone call away. We have not only received an extraordinary car , but also made a lifelong friend! BMW is blessed to have such an asset as MR Jeff Abbas. I have recommended him to all my friends and family and will continue to do so. We wish you an abundance of success Jeff!thank you sincerely ..

Karl is the man! Took great care of my bmw service needs. Would definitely recommend to anyone.

BMW of Westmont is AMAZING! The service at this dealership is top notch! I would never go anywhere else.

Great salesperson Lily Kolarski. Great selection of cars and very friendly.

Jeff Abbas was the reason we purchased our car , he was extremely knowledgeable and professional and ensured we received our car in record time even with the impact Covid has had on all manufacturing industries. Jeff is kind hearted and makes one feel valued and really appreciated. He is exceptional on his expertise and experience and we will be back to do more business with Jeff!! Thank you Jeff!

I have been doing business with Laurel for more than 20 years. James Randall is my Service Advisor and has been for many of those years. He is great to work with and has always let me know what needs to be done to keep my BMW’s running properly. My 2016 X3 was in for front brake replacement that was covered under an extended BMW maintenance program. James also recommended some other services since my SAV is now 5 years old with about 50,000 miles. And I also had it detailed. James gave me an almost new X3 M40i loaner to use while the work was being done. All work was done to perfection as usual with Laurel. I can’t say enough good things about dealing with James and Laurel.

I purchase my X2 a month ago today. Lovin’ the new ride. It’s sleek, sexy, and a head turner!The features are everything!! Options don’t compare as Ive owned several other foreign cars. From the led interior lightIng, heated steering wheel, panoramic sunroof, touch screen/navigation and the list goes on. I must say i was pleased with the care that I received at Laurel BMW. After the unexpected disappointment of my Mercedes GLA engine failure I was forced to purchase a new car so I decided to go with BMW. Chris Cole was Extraordinary! He was helpful in getting me what i was looking for and helped me through the process from start to finish. Though i paid a little more than I wanted base price it was worth the removal of my GLA issues. Joe in financing was also great with putting together a pretty good package for extended warranty and gap insurance. The process was pretty quick considering i had already been preapproved the day before so i was out in about 2.5-3 hours. II would definitely recommend Laurel BMW and would purchase again from them.

Nice people to do business with

We had a great service experience with James Randall as he is honest and communicates promptly. He then followed up with an additional call after we picked up our car to make sure everything was perfect. In addition, James Randall in service Is fantastic, as he communicates clearly, understands service urgencies. So because of his customer centric approach, We are loyal to Laurel BMW because of James.

I like this dealership they are really professional and polite and care about your concern. My favorite agent is James in service department He always know what my car needs and try his best to take care of my car like it’s his.

I appreciate the ride to work while my car was being serviced, communication was good, and the wash and vacuum was great too

If you are looking for a BMW and want a totally satisfying car buying experience be sure to stop at Laurel BMW in Westmont, IL. I have purchased 12 cars from them sine 2002 and have found Laurel to be a top notch operation that makes buying a car a great experience leaving me with a high level of satisfaction. Everyone is focused on the customer from the General Manager on through Sales Manager Rich Stoll, our wonderful Client Advisor, Lilly K as well as the Finance guys. Lily K is the consummate professional willing to share her product knowledge and work with you to get the deal and car you want. They all make sure you get the car you want at the best price available. Our last purchase was very efficient and fast having us out of the door with a new car in just shy of 3 hours The service department is tremendous, keeping you on the road with little disruption. Mike B. is my preferred service advisor and is just the best. This is the Best dealer I have ever dealt with and will continue to trade with them in the future. Give Lily a call if you are looking for a new or used BMW, you won’t be disappointed.

Very good service there. My X5 showed low oil pressure one day and I just passed the dealer there so Karl helped me. They order the part from German and after they got the part and fixed my car very fast. Good service and Karl is very helpful.

I purchased my 2nd used BMW from Laurel BMW on 2/20/2021. Both transactions on the front end were very good, however, in each instance, registration of my vehicle took forever, and the disinterest of those who should be completing that task is maddening. Now, 15 days later, they have not registered my car, claim they cannot do personalized plates and are seriously dragging their feet in completing a refund to me for the fees related to vehicle registration so I can do it myself. They contract to a 3rd party vendor for this and it is terrible. My 30 day drive away tag will be expired long before they do their job. Initial contact and negotiation with sales = very good. Completion of necessary legal components related to vehicle registration after the sale = Terrible.

Amazing service very quick response from the sales department and overall satisfied with the purchase quick and easy I would recommend this dealer to anyone

I bought my first BMW at Lauren BMW in 2006 and now am on my third. I live in Hyde Park but have no issue with driving the 35 minutes to Westmont for service, because I've always been happy with the way my car and I are treated. Some of the service advisors, like Jay Buis, who's great, have been there for years but they all have been courteous and knowledgeable, and when my previous cars were out of warranty, I was never pressured into unnecessary services. Since I don't live close, I usually wait for the service to be completed (though loaners are readily available if necessary), but that's not a problem since the waiting area is spacious and comfortable and the WiFi is good.

I came in to this dealer and worked with Lilly Kolarski, who has been the sales advisor for my son-in-law and grandson for multiple vehicles. When they heard I was thinking about a X7 they both said that Lilly was the one to go to. And they were right, Lilly was not just informative but patient and went so beyond the extra mile to help me. I drove home in a new X7 and the more I get in it the more I am loving it. I cannot thank Lilly enough and all the staff at Laurel to truly make this an enjoyable experience.

Extremely pleased with my new car buying experience at Laurel BMW of Westmont. Soft sell, no pressure. No surprises. Process performed in a professional manner, & just as important I got a really good deal. Got exact car I wanted, & paid what I wanted to pay.

Always great to deal with Laurel BMW!

I had a positive experience working with SA James Randall during recent service for my 328 at Laurel BMW.

Service advisor trying to mislead me to get $900 of unnecessary services! Will not go there again!

I purchased a 2021 X3 from BMW of Westmont and was happy with the online response, follow up, and test drive. Andre and Chris were great and answered all my questions, and the process from inquiry through financing and driving off with my new car was pretty seamless. So far, the X3 has exceeded my expectations and I love driving it. The only other comment I would have is the day I went in to close the deal and sign, there was an associate who was walking around and in close proximity of others without a mask and not social distancing. Normally, I would just distance myself - however, when the dealership highlights their COVID protocol I would expect they stand by it, and keep their people accountable as well. While this does not reflect my overall positive experience, I feel that when you are paying for a BMW - an experience - you should feel safe not only in the car your driving, but the people delivering it.

quality service performed by skilled technicians..

Laurel BMW of Westmont is a FIRST CLASS dealership. I recommend it highly!

Highest regards for the Laurel BMW Service Team, Jay Buis my Service Advisor and has done a great job helping me maintain the 2 BMW 3 series vehicles I have purchased from this dealership, both through Rich Rams. My daughter is coming from college for Fall Break and I needed the car fixed this week. Jay was able to accommodate my time frame and got the work schedule and completed as promised. I would highly recommend Jay and Laurel BMW for service and will only have my BMW's serviced here. Keep up the good work!

resolved.

Good service department. Excellent personal service from Blake.

Always well informed, friendly service reps. Easy to do business with.

Excellent service, very friendly and helpful

Both the sales team and service team were professional and treated me with respect, unlike most car dealerships. I needed my entire X6 engine replaced - which would normally be the biggest nightmare - but these guys got it done fast and without any problems. Highly recommend this dealership, BMW or otherwise.

I took my car for the 50K miles service. I already purchased a maintenance plan which cost me $3000 and expected to cover some of the services including brakes. I was told that my plan will cover oil change only. The agent printed a bunch of papers and presented a list of services which will cost $4000. I declined all of them, and got the oil change only. They did not even clean the car.

Dealer representative, Tony Alonso, was very well prepared, knowledgeable as options available to me at end-of- lease, but patient with me as I eventually decided to purchase my 2018 BMW 320.

Jessica in sales was exceptional throughout the entire process. Managers were pleasant as well.

Long-time customer. Always outstanding experience.

Best dealer!!! Awesome deals,professional and friendly people!!

Good Service, Always do a great job servicing my car. Very appreciative of the work and the kindness, respect and courtesy shown to me every time I come to Laurel BMW.

First of all, I am a new owner of a BMW and I love my 2020 X3, I feel extremely safe and the ride is super smooth. The service department is very efficient and Blake took care of me in record time, I rate it a 10/10 experience!! MCG

Well all I can say is I'm impressed, I had a check engine lit on my car and without an appointment at 330 in the afternoon i pulled in there service dept. the service writer came out explained that they could look at it but I'd have to wait about an hour and a half or i could schedule an appointment when they could get me a loaner I said I'd wait, I did not buy my BMW at this dealer so I was happy they took me right away about 95 mins later they came got me and said my car was ready, so i said when can I come back to get it fixed they all done explained what was wrong, apologized that the car wash was down and couldn't wash my car and i was on my way, Laurel BMW now has a new customer with any issue's with my car. Thanks to Mike the service writer and the tech who worked on my X$ at 330 in the afternoon. You guys are great Thanks again,

The service at Laurel BMW is great. Very detailed explanation of what the problems are, and turn the repairs around quickly with good quality.

So I had my BMW serviced- not only did they not wash the car- they had me pick up my car at the employee parking- not knowing where my car was parked I spent a good 15 minutes looking for my car at less than 20 degree weather. Thanks a lot Laurel of BMW! Porsche looking better for my next car!!!

Thanks to Mike Buzzelli for his amazing Costumer service goes the extra mile for his costumers Thank you to him I heard a noise in my front suspension got me in the next day he really is the best and the staff at Bmw of Westmont is amazing

Friendly and prompt service, but I suppose that should be the expectation when it costs $197 to re-plug in a wiring harness.

Had to have my car towed to Laurel for my oil pump failing and I’ve had such a great experience with my vehicle being out of commission for a couple weeks. I’ve been dealing with Mike in service and he’s done a great job making sure we are taken care of.

Most painless process I’ve ever been through. Jessica helped me through everything and made it so easy! 11/10!

I have been a customer of Laurel's for a few years now, and the level of a superior experience here was made quite evident when I had to bring in my p-up truck to another dealer for service (not so hot). Each of my 2 sales experiences with Lilly Kolarski (and one for my son!) have been without stress and i felt that I was assisted with my chosen transaction instead of just being "sold something". My service experiences (with James Randall) have been consistently similar. No stress, concerns with the car are dealt with, and visiting the dealership to drop off or pick up the car is more like visiting a friends home ; it's just that comfortable. Update, I am now on car #3, and so is my son. My own experience echoes what I have already stated only now with more emphasis. This place is just plain great and is still my only go to for a car and service. Update #2 - Another visit for service and another 5 star experience! James Randall continues to excel at his role and profession and I cannot say enough. I ran into Lilly Kolarski when picking up my car and it was like visiting an old friend. They are not just a dealer to me but a valued relationship.

Had my wife’s BMW X5 windows begin to open on there own, this also happened to me a few times before I thought maybe we accident pressed and hold button on our remotes. Brought it in to Laurel Bmw and got it repaired free of charge covered by Bmw. Wife and I where pleased with the complete experience at Laurel Bmw from top to bottom everyone was very professional! The technician who actually made the repairs went above and beyond to make repairs on time, we are extremely happy and will recommend this dealership to friends and family! Sincerely, Miguel Yniguez.

Once again 5 Star Service from the Laurel Team... James and the Mechanics have done an outstanding job once again. I always feel at ease knowing I have the Best of the Best handling my Car.

Great Customer Service. Darrel is the best

Courteous friendly staff who accommodated me on New Year’s Eve for a warning light about a coolant problem which was fixed under warranty in less than 2 hours. Spacious and comfortable waiting room where you can see your vehicle being worked on. Wireless a bit slow, though

We recently worked with Jessica Biczo to purchase a vehicle. Jessica is very knowledgeable, friendly, efficient, and a pleasure to work with. Our experience was very good and we will be back!

Overall I had a great experience at the Laurel BMW Westmont dealership when buying the 2018 BMW X3 x30Drivei. Jovan whom I interacted with me was very straightforward and transparent in his dealings and the whole thing went smoothly.

Overall I had a great experience at the Laurel BMW Westmont dealership when buying the 2018 BMW X3 x30Drivei. Jovan whom I interacted with me was very straightforward and transparent in his dealings and I the whole thing went smoothly.

Made a call to the service dept. regarding an emission light and Blake got me in immediately. Pulled in and drove away in a loaner car in 15 minutes. Blake called me 3 hours later letting me know the issue had been fixed. Such a positive experience with the service dept. @ BMW!!

Superior customer service experience and technical service delivery were to my expectations. Service presentation related to scheduled maintenance and current airbag related recall. Pricing is competitive. Related service selling for preventive maintenance was presented and declined. Service management personnel represent the highest standards of technical knowledge and professional client care.

Scott and the service team did a great job making my X1 run like new.

I've always been happy with the service and customer experience at BMW Westmont

My purchase experience at Laurel could not have been better. Reno, Thank you very much! Fantastic experience from discovery to final purchase. If you are looking for a new or pre-owned vehicle speak with Reno.

I don't know if I should keep the five star, the Car we bought is all rusty from the botton where the gas is is peeling. I wonder if the insurance we bought covers I will found out.

Had the drivers seat control panel suddenly break off on my 2015 X5 right before I was driving to FL. I got in touch with Michael Powalski who got everything set up to bring my vehicle in the next day for quick repair. In and out in under 1-1/2 hrs. Very clean waiting area where I was able to get some work done while I waited. Everyone separated a great and comfortable distance from each other. Great service as it always is at Laurel BMW.

We bought our car there a few days ago. Chris Cole is excellent! Very helpful and patient, not pushy at all. It was a pleasure doing business with him. Chris rocks!

Great Service Awesome people work there

Excellent service Thank you Jay Buis from the service department for great diagnosis and your help

My visit was fast and friendly! They provided a vehicle as they finished my service visit.

Brought my car in early on a Saturday morning without an appointment and Carl assessed the problem quickly and did a great job handling my car. Excellent communication and customer service.

Friendly and helpful staff that were professional, efficient, and knowledgeable. Specifically worked with Jovan who I highly recommended. Responsive and would have a car ready to test drive if I texted him I was on my way.

Excellent service and many thanks for Jay Buis in the service department

James Randall is the man! Always direct and honest as well as being a great guy is extremely knowlegeable. Everyone at Laurel BMW that I’ve talked to has been friendly, helpful and welcoming. They really care about their customers and provide amazing service. No matter where you purchased your BMW I suggest them for servicing and for buying a new or used BMW. You’ll be glad that you did.

My wife went in for a normal, supposedly no cost service; came out with $1500 in charges, several of which were unnecesary. they took advantage of her. Exactly what you want when it comes to servicing your BMW;

Mike Buzzelli was the best and provided great service! Looking for a BMW, He's your guy! Thanks Mike for the great customer service and a great experience at Laurel BMW!!

I purchased my 2019 bmw from them and they have always given great customer service. Not sure though why I had to pay for my tire rotation. I would have thought that would be covered in my plan.

I took my X5 in for regular service. I was greeted within 15 seconds by Karl. He asked if I had a preferred service representative. It was my first time there, so I did not. Karl asked me a couple quick questions and then walked me back to his desk. He provided a quote and an estimate of the amount of time for the service to be completed. Both were spot on! The waiting area was comfortable. My service was finished in 90 minutes and I left a very happy customer. Thanks to Karl and the entire team!

Tony did a great job taking car of my car!

Quick and painless customer service. Replaced the faulty airbag on my ‘01 330 quickly and safely. Customer lounge is comfortable and clean. Overall great accommodations.

I recently bought a 2021 X3 from Hassan Arouri who was very professional throughout the entire process.He in turn with Rich Stoll made my buying experience a favorable one. Devon in finance also handled the transaction professionally. Overall very pleased with the team.

First service of my 2020 x5 exceeded expectation. Excellent systems, efficient, friendly.

I've had several new cars. Top of the line cars. Such as Lexus. Nissan Maxima. Chrysler Jeep. And Volkswagen my BMW is the best car by far

I just purchased a new BMW X1 at Laurel BMW of Westmont and had an excellent buying experience

Excellent management and staff, professional and courteous. I have purchased several vehicles from Laurel BMW of Westmont and have been very satisfied with the buying process and subsequent car maintenance.

Service rep was helpful. There was confusion as to why I was told no need to bring the car in before my warranty expired because the dealership would have been notified if something was wrong. When I did bring it in there were a few issues but was resolved by CS rep.

Overall I would say it was a pleasant experience, there were, or there are a few "after purchase" concerns and questions that I raised, I hopefully, once the concerns and questions I have are resolved, I will be updating this review to a more satisfying experience, 3 stars may be more appropriate for current rating. The car is beautiful, drives like a dream, features and upgrades are beyond words amazing, the BMW 750i xdrive is like having your own private jet, its truly perfection.

Great service. Jay Buis (service manager) make the process of service effortless. you are in and out with a loaner in a few minutes without any wait. the repair is done and delivered as promised.

Laurel BMW of Westmont is one of the best car dealerships out there. The Client Advisor Andre DV did all he can to assist me--making my buying experience seamless. Excellent Customer Service!

DO NOT purchase the Ultra Care Plan with your certified used car. I had the same experience that several others had in reviews I read here. I have the BMW Ultra Care Plan that I paid an extra $4000+ above and beyond the cost of the basic plan. The plan touts it "covers all preventive maintenance". Yet I left with a $1600 bill for items that were not cover. My car operates great but these were presented to me a maintenance. - Now I see the nuance that the dealer not BMW recommended the maintenance. I should have known better. I consider myself a smart consumer. And I trust BMW as a high quality company. DON'T make the same mistake. Save your money and do not purchase these expensive plans. Also make sure you do not TRUST but understand what is recommended by the dealer not the car maker. I have learned my lesson.

Karl is the most helpful and friendly service advisor I have ever had the pleasure of meeting. He truly goes above and beyond to make sure any kind of service experience is quick and painless!

After settling on the purchase of a BMW X3 and placing a $2500 deposit on the vehicle. I scheduled my flights to pick it up the following week. Fast forward 3 or 4 days and just two days before my flight and I get a call telling me that the car has sold. I was told that it was the sales managers decision to try to get this car in the January sales window instead of the February (which is when I was picking it up). I know that used car sales managers don’t have the best of reputations as a trade but this one fits the reputation for sure. I would highly recommend that no one go through their buying process online. They can not be trusted to hold a vehicle until you get there to pick it up.

I had a great experience from start to finish! Everyone was professional and helpful. Our salesman Jovan was not pushy at all, which made the process so much better. I had not planned to buy a car that day since it was my first day out looking, but I found the perfect car and had to have it!

The Laurel BMW team worked with me and made my lease experience an excellent one. I love my new X1!

The best experience I’ve ever had getting my vehicle serviced at a dealership. Tony was friendly, helpful and a pleasant person to work with.

Laurel BMW is a fantastic dealership. Everyone is friendly and extremely. Helpful. I can’t say enough about their excellent customer service.

Paul was amazing, so very helpful and honest, great customer service. I love my BMW and would highly recommend Paul at Laurel BMW of Westmont.

Scheduled oil change and ckup completed. Interesting experience with at least daily notifications from BMW, from the dealer, and from several others within the dealer to have this service done. OK- I gave up and had it done. Another discovery after a recent heavy snowfall: upon opening the trunk lid, the accumulated snow slid down off the trunk lid onto rear window then into the trunk. It is not clear how this will not happen every time we get a heavy snow. Any thoughts/recommendations?

Excellent as usual ?????????? Many BMWs later it?s still a pleasure ?

My experience with buying my x5 was great. Lily was amazing.

Excellent Atencion part

Mike Buzzelli took care of everything. Ask for him when you need to get in and out fast. Make an appointment and get a brand new bmw loaner while your car gets fixed. Its brilliant.

Service is always great. Brought the car in for routine care , and they took care of everything I needed

Blake was great to deal with. Clearly explained what needed to be done and why. Got all the work done and on time

Purchased my 5-Series here. That process went swimmingly. The 3 times I’ve been back for service, however, have left a sour taste in my mouth. My service advisor-same guy every time-doesn’t seem to remember me. It’s like Groundhog’s Day each time with the introduction. I don’t have a common name, making this even more weird. That hang-up aside? The poor marks here are a reflection of them keeping my car overnight on each occasion, only for me to get my car back without the situation being remedied. It boggles my mind. I took my car to a competing BMW dealership and they knocked my socks off in terms of service, the repairs performed, their friendliness, communication and plain old respect . I have a new dealership...so thanks for that.

Excellent, considerate service in both the sales and service departments

We had a wonderful experience at Laurel BMW of Westmont. Vesna was fantastic to work with. She was very helpful, knowledgeable, kind and patient as we worked through our options and made our decisions. Thank you Vesna for helping guide us through the process.

Christopher was a pleasure to work with, very thorough answered all questions and was very knowledgeable on the car we purchased. I will recommend him to all friends and family looking to purchase a new BMW

Great service , specially salesman Andre De Vera

Bridget V. in sales was fantastic to work with. 10/10 experience. Would highly recommend!

The service department was very prompt and courteous when I brought my car in for work to be done. When it was ready for pick, it was cleaned and washed. I would recommend Laurel BMW to anyone needing service work on their new or old BMW. Russ C.

The salesman was amazing. He took the time to walk me through the entire vehicle so that I would understand everything about it. The finance manager was also very pleasant and explained my contract thoroughly and didn’t try to sell me anything that I didn’t need.

Excellent Service!

Lukasz and Marek provided greatea service I could ask for. Always go to these two guys for help when it comes to either BMW cars or any car they have available. These guys speak Polish so they can help also polish customers like myself. Thank you

I had been on the search for a particular car for a few months, and when the right car hit the market, Laurel BMW made time to see me right away. The car was very clean when I arrived and they had it pulled into the show garage so it was nice and warm and ready to be shown. Tony Alonso was the sales guy I worked with. The listing was just posted that day, so they didn’t even have photos posted yet. When I called and asked Tony about the car, he sent me a few text photos of the car and told me to stop in and see it. Tony was super laid back and I never felt pressured by him to buy the car. The whole car buying experience was really laid back, and the dealership is beautiful. Laurel BMW, and Tony Alonso did a great job and the all around buyers experience was great. I would recommend this dealership to anyone.

Great experience! Great service! Chris Cope was excellent. Would definitely buy from here again.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James cares about his clients and goes above and beyond to ensure they are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming. I?d definitely recommend this BMW location and advisor.

Great shop , great service ! Go here all the time for my service needs.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James Randall cares about his clients and goes above and beyond to ensure his clients are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming.

great place great service , Mark general manager is on the top of everything, highly recommend, get best service from Mark J.

Everyone was very cordial and helpful. I felt valued and respected. I thank all for your patience and understanding. God Bless🙏

I was at the Dealership on a Saturday. My only (very minor) opportunity for improvement was that the "free" coffee machine was not working. Otherwise everything I was there to get done, got done very efficiently and more quickly than I had anticipated. Great customer service.

Great job ! Professional staff! Excellent customer service😎

I got our X5 from here and the experience was absolutely smooth and pleasant. The sales associate was very knowledgeable about the vehicle. He explained everything about the vehicle that I didn’t see at other BMW dealers that I had test driven at. Not pushy, or aggressive selling but confident and gave us our space and let us making the decisions under no pressure. They gave us the time to decide and encouraged us to explore and research. I didn’t get this experience any where else. The buying experience was smooth and very nice and the sales person got us a good deal. This is a great place to buy a BMW. No high strung, bottom line aware aggressive pushers sales and service guys here. Just normal, knowledgeable and regular people who know a lot about BMW.

This dealer and their service team is the best. I have purchased many cars from them and I am very confident that they know what I like in my cars and present me with good choices. The service team has taken car of all the cars and maintained them perfectly.

I was little skeptical about buying BMW again. I didn’t have good experience with Westmont dealership service department. I have purchased 2021 X2 now. Vesna was the saleswoman and she was very helpful before and after sale. I told her about my previous experience. By her assured I was at ease and happy to have BMW again. Thanks to Vesna and Joseph at FCS department for good help.

Just got my X3 serviced with Karl Szeredy who was extremely knowledgeable, accommodating, and friendly as well! They took great care of my vehicle and had me out of there in no time. Cost was also way less than expected and service quality was premium!

Jay always does a great job for us and the many BMW's we've owned over the years! Paul and Sandie Garrett

When I initially made my service appointment I spoke with Jay, he was really kind and knowledgeable. My service advisor when I arrived at the dealer was James. He was very attentive and great to work with too. This BMW dealer is better and nicer than others in the Chicagoland area. They had me pay on line prior to picking up my car which seemed great at first. When I arrived to get my car, I still had to go to the cashier, she wasn’t able to see that I had paid in the system, and I had to sign all the paperwork! With COVID they should have let me pick up my car without having to enter the waiting area.

James kept me informed, reviewed what was needed in the future and supplied a loaner car while I was being serviced. My car was returned clean , Thank you

For the first time in all the years I have purchased or leased a vehicles over the span of my adult life, I walked away with an extreme feeling of satisfaction thanks solely to my sales associate Vesna Vidojevic I contacted and interacted with every BMW dealer across three states. It was Vesna's calm, knowledgeable phone interaction, that made me decide to to drive all the way out to Westmont to Laurel and bypassing two dealers within a 20 minutes drive from my home. I was not disappointed throughout the ordering car build and delivery process I would highly recommend, Vesna and Laurel BMW for anyone looking to purchase or lease a BMW

Excellent service appointment

I love Laurel BMW. The facility is beautiful, the employees are knowledgeable, professional, personable and efficient. What more could you ask for? Thank you!!

Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely

Great explanation, very timely, very accommodating. Safe experience.

Amazingly, I was able to get appointment right when I wanted. It was nice to see everyone wearing a mask (unlike in May when most were not) in light of COVID. I requested a simple tip off on the oil (I was having routine brake maintenance)... I figured if I was spending well over a grand $ this was a reasonable request.... 1 week later minimum oil indicator popped on. Kind of disappointing, I guess they try to do the minimum themselves in spite of the high prices they charge. I wouldn’t have left a review, but I kept on getting requests from them for my opinion. Cheers.

Made an appointment to have my brakes checked. Very easy and was provided a loaner. The repair was covered under warranty and it took only 1/2 day. Very convenient and was extremely pleased with the Service Rep (Jay). I bought my BMW X1 here and have not yet been disappointed. The customer service is exceptional!

Great Service!

We highly recommend this dealership as their sales and service staff deliver exceptional customer service. Karl on the Service Team delivered exceptional customer service.

It was best experience. I would recommend my friends.

Laurel BMW is fantastic everyone there provides that personal touch that makes you want to return.

Excellent experience at Laurel BMW. Pat Womack, Rich Rams, and Devon Reed all worked together answering all my questions and making sure I was happy with the vehicle I had selected I decided to purchase an extended warranty for the peace of mind throughout ownership and Devon was very knowledgeable about the products they offer and found what suited my driving situation Thanks again Laurel BMW.

Great customer service. Clean showroom, friendly service

Tony Scanlon is an incredible service adviser. I had a sunroof drain plug clog, which resulted in ice cold water pouring in to the passenger seat of my X5. Even though I had no appointment, Tony fit me in to a busy Saturday schedule and got the issue resolved. I am truly grateful for this, as I was turned away from another local BMW dealership earlier that morning (who could only set me up with an appointment 5 days later). Thank you Tony and thank you Laurel BMW of Westmont.

Went to buy an SUV for some extra room. Hassan A. Showed me an X7. Didn’t know there was a seven seat SUV. Inventory was limited so he encouraged me to order exactly the SUV I wanted. He was very knowledgeable about the available options. Sales manager Rich R gave me a great price without the back and forth. When I bought the X7 I worked with Joe in finance. He explained all the paperwork and the additional warranties available. He was honest about my driving habits and what he recommended. Left feeling great about the experience

I highly recommend buying a car at this dealership - in particular, my experience with salesman Scott Meidl was phenomenal! Scott is extremely knowledgeable and gave me a frank assessment of the options that would be worth the additional cost and gave me helpful information comparing the car to competitors during the test drive (I was considering both the X3 and the Mercedes GLC). He gave me a great price on a new X3 and worked with me on a good price for my trade-in. Even though it was after hours, he sat in the car with me to successfully sync up my phone and explained all of the features since my prior three cars had been with a BMW competitor. Thanks to the great experience with Scott and BMW, they successfully converted me and I couldn't be happier!

Nice showroom

Great team, the manager Rick Rams and Sales Person Andre are amazing.

Laurel takes good care of me. I bought my car there and continue to have it services there. They are always available and have been extremely helpful. Great experience all around and would recommend them to others buying a BMW.

Always top notch greeting and expected service provided. Service writer knows you and your history.

We've been customers of Laurel for quite some time, and every time we purchase a car, it's always a great experience. This time in particular, our Sales Consultant Darrell Phillips went above and beyond. He always does, and that's why we keep coming back to work with him and Laurel BMW.

Everything went great, Scott was a big help and got everything sorted for me to get my car, did everything by phone and had it shipped to NJ, would definitely recommend

Totally satisfied and impressed with the courtesy and professionalism. Special thanks to Jeff Abbas (Client Advisor)

Laurel gets the highest rating from me, they do everything right.

Visited 12.28.20 and people (salespeople mostly) were not wearing masks - literally in a pandemic. It made us very uncomfortable. They should keep the pandemic guidelines.

I went to purchase a car after being in a accident and having my car totaled. Everyone was very personable and it helped make a already tough decision easier. Thank you to Chris and Joe for making my car buying experience that much easier.

Had a great experience at Laurel BMW everyone was very nice very helpful transaction went smooth would definitely recommend family and friends purchased used 2013 BMW 750LI car was in excellent condition inside and out and drove great.

Excellent service all around 👏 Patrick made the process easy peasy. I will definitely be back and will also recommend, he went above and beyond.. thank you

Hassan made my purchase easy and painless very easy to work it. Thank you

I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped, and I would receive to schedule within hours. But after pressing, I found out that the paperwork was shipped out five full days after I wired funds to dealership. No communication between sales person, sales manager, finance manager. I was mislead and I did not get the truth until I asked for shipment tracking number for paperwork sent to notary. No commitment or schedule for shipping the car to me until I asked to cancel the transaction. It?s been two weeks and I am waiting for title work to register the vehicle will in my state. I suspect this will drag out as well.

Great service writer Mike Powalski, very informative and helpful. Also the mechanic foreman Alex really knows his stuff... Very nice and clean dealership... well run service area. Porter was very nice and helpful too.

Had a great experience getting service at this dealership. Courteous and helpful staff. I waited for my car in comfortable waiting area. Thanks!

Michael Buzzelli was my service writer. Michael Buzzelli did a fantastic job. He is always available to talk and explain the process. I am really happy about my car after taking it to him. This is the best dealership in Chicago. They just remodeled the entire store so lots of stalls for repairs making more appointments available for everyone. They always have a loner car so you can get out of there and back to work in a new bmw while they fix your car. great spot

Outstanding dealership! Love the attention to detail and customer focused service.

Great service

Exceptionally satisfied with the service of Mike Powalski. It was fast and exceptionally satisfied with his service . I will ask for him next time I do my service . Thanks !

Excellent customer service Prompt and professional Would recommend

Fast service and washed my car as well.

Timely service with great customer waiting area. Great coffee machine; very clean.

They treated me greatly especially the rep Jay. If they are like this on maintenance side, I’m sure they’re sale side is just as good. Thank you laurel.

I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!

Laurel BMW provides best in class service. I?m a longtime customer and I stay with Laurel because they always treat me as a valued customer.

Few associates are really good and try to help you out, few are exactly opposite

Everyone is really nice, honest which is a bonus!

timely appointment and service according to estimate; loaner provided was nice car.

Vesna was wonderful to work with. Very responsive and knowledgeable! My husband is extremely happy with his purchase experience! He’ll be back to the dealership for his service needs.

Great place to purchase, or service your new or pre-owned Bmw.

I worked with Luke and Darrel. Both salesmen were helpful and easy to work with. The sale closing took longer than we wanted but it went fine. I would recommend the dealership as a whole including salespeople and finance manager (Joe) we worked with. It’s only been 4 days but thus far we are happy with our purchase. We took our x3 in for service because it indicated front brakes were due even though we’ve only had the vehicle for 6 weeks. Upon inspection the dealership verified the brakes needed replaced. Although brakes are a wear item the dealership agreed to replace them, as they stated they should have caught it during the pre-sell inspection. I applaud the dealership for doing the right thing instead of presenting a bill to us so early in the owner relationship. That type of service is appreciated and is what generates repeat business.

Timely service and great professional customer service

Good experience with the whole purchase process. Dealership has a good inventory to choose from

My SA, Tony Scanlon, is great.

fast and accurate service

Kind professional and efficient

Service, courtesy and honesty

Service Rep James Randall always gives the best and most professional service on every visit

Very helpful especially during these Covid times. Was able to get my car serviced right away. They allowed me to drop off/pick up my car outside, pay for service, in a contact free situation.

Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.

Great experience and Jay is awesome

Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a leaving of the brand fee, and wear on car fees that in our opinion should have been included in normal wear, and were never factored into previous turn ins. Buy a car or go somewhere else.

Takata unit replaced in my BMW 3 series (E46). I could not drop the car off at the dealer at this time because of my wife??s .injury. The pandemic was also a concern. I was going to postpone the repair until the spring. Instead, the dealer provided the service in my driveway. Very prompt and everything seems okay.

Always excellent service. Mike Powalski always goes above and beyond to accommodate my requests. He's a great asset to Autonation!

All services, timely and courteous

Great buying experience,Hassan Arouri was upfront, full transparency on the deal and easy to work with. Definitely would recommend!

Hassan Arouri did a great job. A very transparent transaction. From the trade in of my old car to the purchase of my new one . I did a majority of the deal via email and finished up in person. After owning the car for a few days I came back for a tech tutorial and that was very informative. Will definitely recommend both Hassan and Laurel BMW!

1st oil change. Offered a car wash if I desired. Waited for the car and was done in 40 minutes. Service waiting area was nice with TV, water , coffee, and tea

Jeff Abbas, our salesperson was Excellent! He kept us posted when the price would change. He was very responsive and we never really felt pressure to buy the car. I was not too thrilled on the financing part, where they gave us a very high interest rates for an 800 plus credit score, so we had to secure our own financing. They would have gotten 5 starts it if were not for the financing part.

Service was done on time appropriately . Car returned on time

Fast and fair! Jeff Abbas was helpful and effective, worked quickly despite having multiple customers, and didn?t waste my time.

Jeff Abbas at Laurel BMW of Westmont sold us a new X5 and we could not be happier with the price, the extended warranty, the professionalism and follow up. We have been going to Laurel BMW for service for our older X5 and they are kind and organized from top to bottom! You need a new BMW? Ask for Jeff Abbas!

Great service and friendly staff. Mike B. Was very helpful and professional. The loaner car was a big help.

Good experience. Very timely and accommodating. Nice waiting area

They nail it EVERY time, I couldn?t be more satisfied with their service department. I?m planning on purchasing a new car in the near future. My guess is their sales department will hit a homerun as well.

I found the car with the options I wanted on BMWUSA.com and contacted the dealership. They were super responsive and helpful. We agreed to the deal over the phone and I drove into Chicago the following day and picked up my new/used BMW. Great experience.

The people is very nice and professional I love it great job since the day one the communication was very good I would buy again I drove two hours from home the facility was super beautiful very clean and sanitized all areas

I appreciate the customer service and thank you Jay Buis for always taking such good care of me and my X5.

as usual wonderful, personal and professional service from start to finish

Jay was a big help in getting my car repaired. Thank you

Very good service except I got problem with my doors. Maybe the car washing people touched the sides of the doors and I could not close them anymore. They should be careful when they wipe down the cars. Other than that everything was good

Ice job done and always appreciate a loaner car too

Great service, professional staff, and state of the art facility.

Love my two bimmers... factory serviced; and I did a European delivery, autobahn track events, m3 driver school. Fun with my cars!

Salesman is so kind a lot of experience with cars able to explained what we need highly recommended

Consistently great service overall from this location for several years to date. They also have a very spacious and contemporary facility that is very welcoming. My BMW advisor , James Randall, for the past several years, is the absolute best. He cares about his customers, trustworthy, and very knowledgeable. I always feel my car is in good hands when I arrive at the dealership. During this COVID-19 period, this facility has taken many safety and health precautions to make customers feel safe including offering Clorox spray for your vehicle being serviced. I highly recommend this location

great service.came and picked up vehicle, since i have busy schedule.Mike Buzzelli is the best

I brought my car in to have a check engine light and was charged $190 for the diagnosis. $190 for a 30 minute diagnosis is excessive and then to have my car returned to me w/out a measly exterior wash. Little things matter.

Tony Scanlon service manager was able to locate and fix issu with my X7 and went beyond my expectations. He is very fast and professional.

EXCELLENT CARE. They were very professional and really cared for my car

Great day shopping with Bridget! She was very helpful, and made sure that I left with the car that I wanted. I truly recommend you seeing Bridget if you’re ever in need of a new or used car. She’ll take care of you at Laurel BMW.

It was a good experience. I am in St Louis. The deal was completed by phone and email. By air ti Chicago and was picked up at 8:00 am. Closed the purchase at 10:00 and was on my way home. The BMW was as represented and closing was smooth.

A week ago by BMW X3 stuttered slightly upon ignition. A few days later the hesitation was more noticeable. Given my X3 is almost 6 years old and its the original battery I figured it was time to replace. Made a call to Laurel and then were able to fit me in literally 30 minutes later. An hour after arrival, I drove out with a new battery, all the electronics properly reset plus a car wash. Not a complicated service but I appreciated the fast response and a brief education on why the electronics need to be reset by a qualified service tech when the battery gets replaced.

Chris Cole was great to work with during our recent purchase. Helpful, knowledgeable and easy to work with. Love the new car and loved our experience at Laurel BMW!

This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 2018 X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!

Michael Buzzelli was FANTASTIC!!!!!!!!! We are now lifelong fans of Laurel.

Jay Buis was my service provider. He was professional and addressed any issues that came up. He answered any questions that I had. The facility was clean and convenient. I wouldn't hesitate to return in the future.

Took my baby in for a oil change and additional maintenance. James was very attentive and followed thru till the end. He even drove up my baby when I picked her up ! Thanks James :)

Jay Buis has provided great service. The work has been done is excellent. Everyone is friendly at the site. The Laurel BMW of Westmont is our favorable dealership.

Jessica Biczo took really good care if me and helped me get into my dream car! The team was very professional, extremely friendly, and navigated me through a surprisingly effortless process!

Bought many cars here, and the service department is outstanding!

Went in without an appointment and they were ready to service my vehicle.

Always have had a great experience in the service department (Jay Buis) is awesome! Also, Jim, Jason, Jack, and just about anyone in the parts dept. is awesome. I have not bought a car there.

My Client Advisor, Jessica Biczo, made this one of the best car buying experiences I have had. She cared about what I wanted and ensured I was satisfied. She was professional and I did not feel pressured. I also want to recognize Devon Reid, CFS Director, who did a great job on the financing and paperwork. I would definitely return to Laurel BMW for my next car.

Great service and helpful staff! I will certainly refer friends to this dealership and return for future needs.

Excellent dealership with quality personnel that offers quality personal service and customer satisfaction!

Every time I come to get service done laurel bmw takes care of me. They keep me updated every step of the way. Top notch service all around.

Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.

I always have wonderful customers service

Sales and service are excellent

Great?? the service was completed in the time the service rep said it would be.

Service sold us on this dealership. We did not buy our car here we will definitely buy our next here!

The service was to take longer than expected so they gave me a loaner to drive. My car was ready when expected, was clean, and ready to go. Great service.

Though my buying experience was not great with Laurel BWM, they have addressed via the limited warranty with the purchase of my car a few repairs that were needed. The warranty was a 3 month 4,000 mile warranty. My original sales representative (Scott) and Mike Pawlowski (Service lead) were helpful in getting the issues addressed. Though one outstanding issue that was identified at another dealership was not addressed (based on Laurel BMW's feedback, this was not in need of repair), the work that was done seems acceptable and the total amount of repairs were >$4K. All in all, I would chalk this one up as an overall good experience with just a but of wonder in my mind if this other issue that was identified will eventually pop up as an issue again.

Luv this place. Clean, classy, friendly, efficient

Tony Scanlon is always a pleasure to work with . Everyone in the service Dept is very professional and helpful.

Service has always been great. They finish in a timely manner and your car is clean when you pick it up. Appointment s are easy to make

Great service. Very professional.

Luke and Tony attends to your needs with professionalism and quality service you can trust. My car buying experience and services with them has always been satisfactory and recommendable.

Great service with fair pricing and Mike is my man.

Great experience. Jeff was super helpful, attentive, honest, no bs and straight forward. He helped me find the perfect car within my budget and continued to help with me with questions I had after the sale.

Knowledgeable service advisors, excellent hours and good technicians.

Fast service, rust worthy service rep. Mike B always helpful.

I was able to schedule non-routine work quickly. The dealership was prompt with completing my work and as always, Mike P. goes above and beyond to make sure that everything is completed the way I wanted!

Lilly is very professional, knowledgeable and pleasant to deal with.

Highly recommend Scott, he was super helpful! The whole place is very professional. Even though I was only buying a used car I was made to feel as welcome as a new car buyer, something I hadn’t felt at other dealers.

Tony is extremely helpful over the top customer service 👍

Mike Powalski has been a real pro. He has been creative, helpful and professional every time I?ve brought my 2011 5 series in for repair.

My service advisor Anthony Scanilon was amazing. He fit me in because I was going out of town and made sure that I understood all of my options for repairing my car. He was friendly and went the extra mile to make my service experience a good one.

Fast service, accommodation , excellent work and very helpful and nice staff

very professional organized

I highly recommend. Jessica Biczo is outstanding!

My purchasing experience with this dealership has been one of my most satisfactory experiences which I remember. Their salesman and accounting personnel are very accommodating, well qualified and made my purchase as easy as possible. I highly recommend this dealership to my colleagues and friends.

New showroom is nice. Service Coordinator wore a mask which was good.

Service work is always done to my complete satisfaction. I am always treated courteously and professionally by the Service Representative, usually James Randall.

As usual prompt, professional and well done

Recently purchased and had a car shipped from Laurel BMW of Westmont and had an awesome experience with Jessica. She was helpful and super responsive even on her day off!! Love my new car Jessica !!!

Came in to get tires switched out and oil changed- it went quickly and smoothly. It was another great experience.

Staff was friendly and knowledgeable. The set pricing was competitive with the other dealerships I looked at. I would buy there again

Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.

I purchased my X1 in 2016 and have had very good service interactions. Everyone is very friendly and helpful. I have had positive service experiences these past few years except for one thing - the car washing. I had a substantial service where they had my car for two weeks and when I went to pick it up - it's very dirty. This has happened more than once. It's just disappointing but the more important piece is that the car is fixed without issue with very friendly & efficient interactions.

Went in for a lost key replacement. Awesome service, follow-up's and results from Bob at Laurel BMW of Westmont. Go for it!

They're the most friendly, relationship oriented sales and service organization in the area. I especially like working with Andre De Vera in sales and have done four transactions with him in the past 2 years. Their service department is tops, too. I had a CPO 7-series oil change yesterday and they were prompt and fast. I imagine making future BMW purchases here.

This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waiting to get in. Each office (2 finance people in total) had a person in there for over 1.5 hours. OVER ONE HOUR AND THIRTY MINUTES to move somebody through the sign-off process. I know some people read the fine print on anything they sign, but this was incredibly ridiculous. Scott apologized numerous times and was put in a bad position. The GM......what a waste of salary to have somebody in there who is supposed to be managing business operations sitting behind a counter talking to his employees more interested in passing time and laughing with his counterparts vs. looking at what was going on with CUSTOMERS and addressing what was an unacceptable situation. Believe me, I would have been long-gone before this deal closed but this was a purchase for my son - who I could not disappoint due to me being incredibly frustrated. My suggestion for this dealership - remember that you are a BMW dealership. You are supposed to be a premium brand offering a premium experience. Mine was closer to a Jim and Bobby's Used Car Lot experience. If somebody from AutoNation in an executive position is reading this, you may want to make a visit to this dealership to see what the heck is going on. You may also want to pull out resumes of anybody capable and interested in running a premier car dealership and begin the interviewing process immediately. One final note, I was not the only one frustrated. The guy next to our sales agent's office was screaming at his Finance representative 10 minutes after going in.. Such an odd experience.

My 1st visit - for a fully auto inspection. Jake was very courteous and responsive. Unfortunately, he had a personal commitment and had to leave - following which, I was left in the dark as to my vehicle's status, requiring repeated follow-ups with the staff, and instead of being done at ~ 1300 CT as planned, left at ~ 1600 CT. In the spirit of continuous improvement, a friendly suggestion would be to ensure a new customer has a highly positive and comforting experience. I would have also loved to have a final 5 mins (or less) overview of my car, including explanation of the software update that was done etc... Otherwise, clean environment and facilities.

Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.

Friendly service Good service

First rate service department second to none. No problem too tough to tackle.

Very helpful without being pushy. I was happy with my experience.

I saw the 2015 Chevy Tahoe listed at the dealership. Scott Meidl was the salesman who contacted me. Very professional, open, patient and knowledgeable about the vehicle history. During the paperwork Scott keep me well informed of the process. A gentleman and scholar. Devon Reid was the CFS Director for financing the vehicle. Devon offered an extended warranty through the dealership, I declined, but he was not pushy at all. Overall the demand the two individuals were excellent. I would purchase another vehicle from the dealership in the future.

Laurel BMW has been a fantastic partner and has always done great work on my X5. I recommend them highly for both service and sales. In service, James Randall is stellar, In sales, definitely ask for Jeff Abbas.

The technician ? James Randall was extremely accommodating and helpful with the service of my car.

The new building is si beautiful. Yes, everything completed on car .

Excellent service at Laurel BMW. Jake clearly explained the repair items needed and the cost. The Laurel BMW Service team is effective at keeping my 2009 BMW driving smoothly.

Excellent job on car. Excellent protection for cars and people in today?s world against the virus. I felt safer there than in my own home. My car and I are ready to drive anywhere as soon as we get the word that it?s safe.

I recently purchased a new car from Laurel BMW. The sales team (Jason and Tony) and Devon in were both knowledgeable and helpful. We really enjoyed the car buying experience with them.

My Sales Executive was professional and helpful from beginning to end. I was pleased with the results.

Very good service! Thank you

The customer service at Laurel BMW of Westmont is excellent! James is very personable and goes out of his way to make sure every detail is attended to and that I am happy with the service! SO happy to have them looking out for me and my SUV!

I cannot say enough about the excellent customer service at Laurel BMW of Westmont. James is both personable and professional and always sees to my auto needs in a quick and thorough manner! He goes above and beyond! There is actually another BMW dealership closer to my home; however, their service department appeared very disorganized and it was not a good experience. Laurel BMW in Westmont was quite the opposite! I wouldn't go to another dealer for service!

Excellent service and very detailed. Recommendations of service needed very helpful.

Salesman Darrell (Reno) Phillips was EXCELLENT! Also had a very positive experience with finance person Devon Reid.

Satisfied with service. Will visit again. Would highly recommend.

BMW Westmont GM just called me in follow-up to my negative review. He explained how the computer reset works and what service is coming up on my 320I,X Drive in 6,000 miles. However, this should have been explained to me by the technician before I left the dealership on 04/02/2020. Over-all I am pleased by the call and explanation. I would recomment this dealership and BMW to everyone.

Always pleasant and professional. Thank you for updating the dealership to be in compliance with the social distancing order that has been place on the United States.

very competent and professional. timely and informative

My recent service visit to Laurel BMW of Westmont was outstanding (as it always is)! James Randall has been my service advisor for the past several years and is always an incredible service advisor to work with. He knows my car and can always recommend appropriate services. This visit was no exception; he was able to ensure my service work was performed professionally and quickly to minimize my time at the facility. I especially appreciated his genuine concern to help make sure I would have sufficient space from other customers. I'm older with some chronic health conditions and greatly appreciated his thoughtfulness in this time of COVID-19. My experience with the complete Laurel team has always been excellent but James and the outstanding Laurel service department are why I'm willing drive and hour and a half to to Laurel (past many closer BMW dealerships). James Randall is why I'll return to Laurel for my next BMW....service really does sell cars! Larry V

Excellent experience with the facility, staff and customer service

BMW of Westmont is absolutely outstanding. I never go elsewhere and haven?t since 1983. Jay Buis is a tremendous service advisor and the service team always does great work. Can?t say enough good things about this dealership.

I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.

The service and attitude they showed to me.

Mike Buzzelli coordinated my service appointment and as always he was professional, courteous, and made sure all went as planned. I couldn?t have had a better service writer !

Service team was extraordinary. Highly recommend Mike Powalski as a service writer! He made certain that all aspects of the service experience were completed to our satisfaction.

Excellent! Appointment service via telephone was the best experience! Upon arrival, service was immediate and very peasant. Service was completed as promised and the car was clean and shiny. ?

My service advisor was very knowledgeable and upfront. He not only asked mechanic to test drive my x5 but also ensured QA also check it out and ensure everything is good. I have total confidence with them.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

Having never visited this dealership before (Laurel BMW in Westmont) we were very impressed with the size and cleanliness and professionalism and friendliness of all at this facility. Even more important, was the fact that we got very lucky in that the first professional we met upon entering the showroom, was our salesperson, Jeff Abbas. So knowledgeable about the automobile and really wanted us to choose the right car...there was no rushing through the sale/purchase....He even came in early the second day to accommodate us. Cannot say enough about Jeff. We would and will highly recommend him to others.

Nothing too much of a problem dealing with James, excellent customer service.

Very positive experience. Professional sophisticated sales team. Tony Alonso was outstanding !

I have purchased 10 cars from Laurel over the past 15 years because of a great purchase experiences and excellent unwavering customer support in all facets of ownership . My sales person Lilly is top notch and always looking out for us as is my favorite service advisor Michael when service is needed supported by general manager Pat and sales manager Rich! The new facility is also beautiful and appealing. Love this dealership!

I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer

Early Monday morning (7:00 AM) appointment, but everyone that I encountered at the dealership was very prompt and courteous.

Very pleasant and professional. Nice waiting area. Car was finished when promised.

Jay Buis is an excellent service/adviser, he has taken good care of me when I come into the dealership. I like the way he treats, very friendly and professional. He makes sure my care is repaired correctly. I will always bring my car back to him for service and repairs and Laurel BMW.

Only thing I was very dissatisfied about was the fact that I was told that I could purchase extended maintenance coverage for my 2017 X3 42Kmi. come to find out that was not the case.

Nice facility and I was treated well. Engine compartment was not real clean but repair was thorough.

10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.

I truly appreciated the way I was treated by everyone in the service department, a special ?Thanks? to Karl the service manager who took care of everything promptly and professionally

I have been visiting this location for the past 6 years. I really love the consistently high level of customer service at Laurel BMW of Westmont particularly from my advisor James Randall. Always a job well done!

What a wonderful SUV. The best I every owned and I have owned few. My sales person Tony Alonso was OUTSTANDING! He could have not been more knowledgeable and helpful with all aspects especially price. Highly recommended.

These guys always have the best customer service. I?ve bought 3 cars over 10 years and they always take care of me during and especially after the sale. They go out of their way to accommodate me. Don?t buy from anywhere else!

The staff was very friendly and knowledgeable. They made the buying process quick and easy.

Very courteous, friendly, professional and knowledgeable staff. They made the buying process very easy and quick.

professional service at a high price. quick service.Nice facility.

Great service. They got me in right away and were very prompt with letting me know what was happening. Repairs were finished as promised

Service advisor was highly competent and knowledgeable and courteous. Dealership offered me a loaner, which I did not expect because my car was not bought there and it is an older model. Repairs were done in a timely fashion and done as I was advised. I would highly recommend this BMW facility. As a note: I drive 60 miles to get my car serviced there because of the great facility, service and staff.

Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an email with pictures to a sales manager there.

The best service, on time friendly staff and I am happy with my car 🚗

First time at this dealership. It is the best. Everyone so professional and nice. Especially my service advisor, Karl Sxeredy. He was just awesome. I didn?t know how they would treat me since I didn?t purchase the vehicle there. They treated me better than the dealership I purchased it from. Outstanding service. I am sure if anyone was purchasing a vehicle there they would be treated in the same manner. I would recommend to purchase and have service at Laurel BMW

Wow - my 14 year old BMW runs and looks like a new car! Service rep "Sam" was extremely helpful with repairs needed.

Great buying experience. I would strongly recommend Jessica as a salesperson.

Came here back in 2015 to purchase a new vehicle for my self. Last weekend, went shopping for a used car for my son, came here last, should have come here first! My son found the car he wanted, the price was very very good, and the customer service, excellent.

This is the only BMW dealer I will do business with! I have bought 3 cars from them already and been doing all my service at Laurel! They are very attentive and quick, never had an issue and they always do as promised! Paul Labak is my sales person to go to! I hope to continue my relationship with them and trust me when I say, Im a very picky and detail oriented person! 😉

I was well treated by all at the dealership. The facilities were clean and inviting. It?s always fun to look at the newest models while waiting.

I get my maintenance done here. They always take care of us. Very friendly and efficient. Easy to work with. The waiting area is well stocked and pleasant. This is the only BMW dealer I go to with my car needs because they take care of everything.

This dealership is fantastic. My service manager was terrific to work with. I did not have an appt but my car started making noise and jerking so I was going to drive it the mile from my house. He was helpful, put me in a loaner, discussed what services needed to be done in addition to the problem.

James Randall is always attentive and responsive. He listens and takes action. I would highly recommend as he delivers outstanding service.

Outstanding sales and service. Andre has been an incredible help throughout the process. I will be working with them for a long time to come.

Amazing staff and service ! Specially Antony Scanlon

The best part of Laurel BMW is their Service organization - Jay Buis has been my Service Rep on each of my 4 BMWs over the years and he is what keeps me at the dealership...

The highest compliments to the Laurel BMW in Westmont team. They have serviced my 535i for three years. The service manager and my individual consultant are knowledgeable, honest and friendly. It is nice to have the same consultant every time I come in and be greeted by name. I recently worked with sales team to purchase a X5 SAV. Once again, I was impressed with the sales manager and sales associate. There was no pressure to purchase the car. The sales associate had an amazing understanding of the car and its features. I will continue to service and purchase my BMWs at Laurel.

Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.

My 2010 Sedan with 140k miles had developed a visible oil leak. Jay was extraordinarily helpful, got the car there late evening and was diagnosed first thing the next morning and fixed to our satisfaction by the next afternoon. We have been very happy with service at laurel bmw for this car and our x5. Kudos to leadership there for making service a priority!

We have always been pleased with the level of service we receive at Laurel BMW Westmont.

My experience at Laurel was great. Paul, our salesperson, was very professional and knowledgeable about the car we ended up purchasing.

Excellent customer service.

Always greeted with a positive attitude, smile and a “how can I help you today?” Simple things like that make all the difference. Typically when you enter a service center, you’re already flustered from your car needing repair, but the friendly members at laurel BMW always help assure you that everything will get taken care of.

problem handled and issues were inspected; did not feel i was overcharged for service

ease of online scheduling. Good service

Michael Buzzelli was outstanding and assured me that the work would be to my liking and it was. Excellent customer service.

A very professional experience.. Mike Buzzelli answered all my questions and concerns. He also brought up a few things to think about. The entire staff in the service department was very accommodating. They have a great team.

Timely and knowledgeable. Friendly and trustworthy

Jeff Abbas and the service team at Laurel BMW are the most professional and courteous auto dealer personnel I?ve ever worked with.

My service advisor, Karl Szeredy, was knowledgeable, professional and a great communicator. Give him a raise and a Christmas bonus you need people like him

Between sales and service, BMW westmont is the best! Lilly Kolarski was/is very knowledgeable in all things BMW! Service is great as well, James Randall is a pleasure to work with!

I purchased a used BMW at Laurel BMW and I was treated as if I purchased a new car. Very pleased with their service. Now if they can find my prescription Oakley sunglasses left in my old car, it’d be a Christmas miracle! Lol

Responding to 2 items: 1) Requested an oil change for my '10 328Xi a) oil change completed in < 2hrs, b) Svc Advisor also mentioned that I needed a coolant flush and brake fluid change, all completed in a TOTAL of < 2 hrs. Response time is GREAT. Cost is hard for me to rationalize...$125 for an oil/filter change? 2) We have just ordered a new 2020 330Xi from Jessica. She is prepared, knowledgeable, and possesses EXCELLENT people skills. We are looking forward to the arrival/delivery of our new BMW. The reason this item was rated 4 of 5, was a) the inventory was not available...anywhere, b) the execution time to actually deliver a new vehicle is months long and c) it appears that our order is being built in a NEW FACTORY in Mexico as opposed to by the experienced factory team in Germany that built our last two BMWs. I have set up several new factories around the world and have NEVER seen a new start-up without some issues. We are concerned but will expect the BMW service team to address any issues encountered.

Great customer service. Reasonably priced. I liked their free pit stop service.

Scott in Service was extremely helpful. The repairs were done correctly and quickly! Love working with Laurel BMW. Thanks!

Had an issue pop up: drive it in and m buzzelli put me in a loaner, had it checked out, sent out fir parts and had car done in a few hours for me. Nice wash inside and out too My daily driver has 120k... love it still.

Had my BMW towed there. Advisor James was helpful and honest about the issues with my vehicle which I greatly appreciate!!

Karl and Mike are the best service people . Excellent attention to customer needs .

Very attentive staff starting with the clerk who took my information and later with the service representative who informed me of the repairs need as well as the cost.

I was greeted by JAY BUIS my service advisor he is Awesome. Excellent service, clean restroom and good treats were available as I waited for my car to be service! Although a car was available if I didn’t wanted to wait. This was my first time waiting in the new facility 👍🏽! Yes I will return in the new year ! to have my X5 detail ! Thanks Laurel BMW! Kudos to RENO AND BOB!

Good service for customers I deserve that Thank u BMW

I have been a relatively "old" customer of Laurel and have been dealing with Lilly for sales and James Randall for service. I keep coming back for a reason. Both of these folks are not just top notch but just make dealing with them a true pleasure. I actually look forward to visiting Laurel and seeing Lilly and James for whatever the reason. My car was in just in for service and the experience was efficient and pleasant as always. I treasure the relationships that have been developed and hold in high regard the relationship I have with both James and Lilly. 👍

Great experience. Fast, friendly and provided exactly what I needed

Exceptional service. I take the ride to Laurel which is further in proximity to another dealer. The primary reason for going to laurel for any issue with my car is James Randal. I?ve owned BMWs for over a decade and his service is above and beyond expectation.

Service is always Great which is why i have purchased more than 8 vehicles from this dealership.

Too expensive, also it says a safety inspection was included, I dont think so, as I had mentioned to the service advisor that I had over-inflated tires, when I picked up my vehicle, tires were still over inflated, which makes me think what else didnt they do that I was charged for ? parts amounted to 501.31 labor 1377.23 !! too much. sorry I will have to find a more reasonable service center.

Mike Powalski always takes great care of my car. He is excellent to work with and I have nothing but good things to say about Laurel. Thank you!

Did not call car was ready. Engine on light still was on when picked up car. Need to bring car back

Very good dealership I would recommend them to anyone looking for a car

Laurel BMW Service is outstanding. They took Care of my recall notice and provided me with a loaner car. Their sales team is awesome. Richard Stoll and Jeff Abbass are the best. They just provided the best deal for my best friend

Just had a wonderful experience with Vesna at Laurel BMW of Westmont. She could not have been nicer as she showed us the models we were interested in, took us for a test drive, and answered our questions. We were able to get the car we wanted at a good, fair price. The car only had 1 key available and Vesna offered to order a new one and to drive the key over to our house when it arrives. We had a bit of a wait to get into the finance office to actually buy the car (I understand they were short-staffed that morning), but once in, the process was quick and easy. My only complaint is that I think you could do a little better on the snacks! People may be waiting there for long periods of time. Water and coffee and granola bars are fine, but I would have liked soft drinks, and maybe some more substantive snacks (muffins, donuts, a tray of sandwiches).

⭐️⭐️⭐️⭐️⭐️ Always very professional and helpful. Wouldn’t take my car anywhere else.

I am always pleased the customer service provided by Jay Buis and I like the new facility.

The service man that waited on me was rude and unconcerned about my time. I brought my BMW X3 in at 8:00 am on Friday 11/22/19, The Westmount Office. I went back to inquiry about my car around 10:00 am. The service man told me that he would come to me in 5 minutes. After about 30 more minutes I had to go to him again and ask about my car. I wanted him to explain the nature of the recall but he was very brief as if i was bothering him with my question. He was very unprofessional.

Had an excellent experience leasing a car. The salesman was well informed friendly and helpful. The terms were good and I would recommend them to anyone looking for a car.

Always pleased with the excellent quality of service provided. Service advisor and mechanics are top notch. I’ve been doing business there since 1983 and would never go elsewhere.

Professional and great service from James Randall.

Selection of vehicles and service is by far the best across Chicago land bmw dealerships!

Had my 2012 Z4 in for routine service and received the usual expert service. I highly recommend working with James Randall. He's a super nice guy who knows his job. He'll take great care of you.

Good customer care!!!i will recommend bmw dealers to all my friends!

Great experience as always.

Pleasant, efficient service. In and out, no issues.

I was able to complete the car buying process quickly. The facility was very comfortable. Knowledgeable staff was able to help.

Karl was very helpful, professional, and courteous. He gave me a loaner for the day because I had quite a few maintenance issues. I didn't even have to ask. Hopefully my tire is fixed this time and I'll only have to come back for regular maintenance.

Great professionalism and service. always very helpful and answers all questions and concerns.

What a excellent well ran dealership. Everyone I encountered was friendly, professional and followed through with everything they said! Tony Alanso is a terrific sales person and Rich in finance was extremely helpful. Highly recommend this dealership.

Andre was excellent. Consistently engaged throughout the process.

fantastic service and staff. Karl was a great help. i called with an emeegency tire issue and he had tire ready and paperwork waiting when we drove up. so appreciated as we had some place to be and we made it safe and sound thanks to the Laurel BMW team. thanks!!

Gorgeous new, truly state-of-the-art facility, both Sales Showroom and Service Dept. Easy, flexible appointment scheduling. Warm, friendly, yet totally professional staff. Work completed when promised. Really makes BMW Service a pleasure!

Fantastic service from the moment I arrived to leaving. Great job!

No BS only BMW - you can trust them.

Service staff is awesome, friendly and helpful! :)

At 60 yrs old i have purchased or leased many vehicles, i have never experienced a better dealership. Everything that they said was true my salesman should be salesperson of the year. Most the deal was done over the phone because i live 2 1/2 hr drive away. My bmw 528i is excellant. I probably won't deal with any other dealers ever again. Hats off to laurel..