We’ve been looking for a long time, Jovan responded right away when we found the car on his lot. He sent extra pictures of the car. He was easy to work with and came in on his day off to finalize sale.

Updated review. This dealership sold me a CPO lemon. Had it in their service department twice one month after buying it. Service was less than good. 3 months in now have it at a different BMW service shop again for same issue. Could be BMWs are lemons, could be this car, or could be their service department. Unclear at this point which. I wouldn’t buy or Service here again. TBD in moving away from BMW entirely.

Laurel BMW takes care of all car services in a timely matter. Comfortable waiting area and includes car wash at end of service. Thank you! We love our “Beemer!”

Service was excellent. James Randall took great care of me!

James Randall always takes care of my cars! I receive updates everyday on the progress of the job. Highly recommended!

The sales team and Alec were amazing in helping me purchase a used Mazda. They didn't try to push me into a sale, and worked with me to gather everything I needed - a couple of their new policies took me off guard, but they were kind while we sorted everything else.

Alec was very knowledgeable. The process was fast and great service. Very friendly.

Lilly from Laurel BMW was amazing. She helped me and my wife custom build a x5. She was super patient and helpful throughout the entire process. I would highly recommend Lilly and Laurel BMW of Westmont to my friends.

It was very nice before I bought the 2014 MB E250 on April. I was asking for the vehicle equipment list, the salesman promised but now it is almost July, zero reply.

The level of service and follow up with me is always first rate.

Blake Farmer in service is very attentive to all concerns and needs. I dropped my car off on Wednesday afternoon to be worked on and returned to me on Thursday. He called first thing Thursday with an update, cost, etc. Everyone at Laurel is very accommodating.

Great service experience overall. BMW did a 20K service for my 2017 BMW 540.

Overall service was excellent by service team. Only issue notice as they reviewed my car service warranty/others. During car delivery after service told my car service warranty expired need to pay more or renew warranty. I feel that should know during car handover to delivery, not delivery time.

Jess knocked the whole experience out of the park. Best time I’ve ever had buying a car. Service was really great as well, Teddy and Chris killed it! AC was blowing hot when I was looking at it. Jess said they could fix it. Instead of just recharging AC they replaced hoses and condenser. Most dealers would do a quick fix and let it fail on you. Will definitely be back. Only thing that wasn’t great was when I came to pick car up a headlight was out and they still needed to fix another issue they agreed to fix. So had to make a couple of extra trips and wait a few extra days. Which sucks but with all these supply chain issues I know it wasn’t the dealerships fault. Would recommend them to every and anybody.

They were perfect

Mike in the service department really helped me out with getting my brakes serviced. I like the customer service and swiftness.

Free car wash when purchase from dealer.

Waited for hours to go into finance to close the deal even though i was paying cash. They kept saying you are next as multiple other customers went in and out. Did not spend any time at all to explain how the features of my new BMW worked. I will defiantly be going back to Cadillac next time.

I took my car to Laurel BMW for an oil change. James Randall was my service advisor there. The key read said the car needed a brake pad change which was covered by the service package. They worked fast on my car since I was waiting. My car also had an issue wherein it wasn't getting any Remote Software Updates even though it is supposed to. I spoke to James about it and he said he'll help me get it updated if BMW Connected service couldn't (I spent one hour on the phone with them and they couldn't help me). I took my car in a month later (since I was waiting for rear brake pad sensors which were unavailable and I had a busy schedule) and James promptly took my car in for the sensors as well as iDrive software update. He even managed to find me a BMW loaner car even though I went in in the middle of the day and they were almost out of cars. He called me up in the evening saying my car was ready and I could pick it up. Since I live more than an hour away, they would have closed by the time I reached them. I told James about it and he asked me not to worry and to come the next day. I collected my car and he had updated it with the latest software. I had taken my car previously to BMW of Orland Park and told them about this RSU issue and the service advisor said his car had the same issue and he was living with it and I should too. Needless to say, I won't be going back to BMW Orland Park. Laurel BMW has a fan in me. James Randall deserves a special mention because he did not push me into buying any additional service add-ons and even said he'd update the software after I just mentioned it. I haven't had to interact with any of the other advisors but my recommendation is James. Update (June 14, 2022): James Randall is the reason I drive almost 1hr 15mins to get anything done to my BMW. He is undoubtedly the best service advisor I've ever met (an opinion cemented after an interaction I had with a service advisor from their sister concern, Mercedes Benz of Westmont). James does everything he can to make sure your car is taken care of. I'm shocked he hasn't been awarded best service advisor of 2021, 2020 etc( I didn't see those plaques on his table, which is why I'm assuming he didn't). I had a service done and everything they could do was done on time. The only thing missing is my front brake pads weren't replaced because they didn't have it in stock but James ordered it ASAP from another dealer and it is on the way. Not an issue for me because the service center is wonderful and doesn't make you feel like you're a bother to them. I cannot recommend James and Laurel BMW enough.

I took my car in for a new tire. I sat for two hours. They gave me a receipt for 00. I inquired why? They didn?t have the tire in stock. I asked why I wasn?t told. He said they fixed the tire and ordered one. I should have been told before they fixed the tire. The service employee was very nice and polite.The lady at the desk had a nasty attitude. ??

It was a pleasure to work with Omar !

Jay Buis in Service went above and beyond to get me taken care of in an efficient and transparent manner. He made what was otherwise an inconvenient experience (windshield replacement) one that was very smooth and hassle free. Thanks again Jay for all of your help!

I brought my X2 in for its first oil change. The service advisor told me how long it would take, so I enjoyed some refreshments while waiting for the car. Very happy with the dealer.

Brought my 7 Series in for air leak. First time a part was ordered. I waited a couple months no call. I called and left two messages to call me back. Nada…..I talked to a new advisor and he reordered the part. Part came in I brought the car only to find out the part was no good. Second advisor was great my first advisor blew me off…. Just frustrating. So much wasted time

I recently purchased a car from Laurel BMW and the experience was overall fine. I feel like the salesman that was working with me was nice. Though, Communication was a bit laxidasical throughout the week of trying to set up a day & time to view the vehicle. I did have a limited schedule to be fair. In the end, we obviously made it there. When it came time to view the car all went well. I will say that as much as the sales person claimed they had someone clean it up real good and fix the seats, he may have, but it was very dirty for being on a prestigious BMW lot in my opinion. So much dirt left behind. It should be noted that just because it was not a BMW doesn't mean it didn't deserve to be detailed. The amount of long brown hair I pulled out of the carpet floor board was disgusting. Tons of dirty finger prints all over the cream interior. But, overall, I can not complain. They were courteous, and each process went smoothly, however the wait time was a bit overkill as well. I arrived at 11am and didn't leave until 3:30pm all we had to do was test drive and sign. Everything was already prepared before we even got to the lot. Not sure why such long wait times. Not just for me, for others too, as we sat and watched other customers waiting just as long. I think it is a nice place, fair and courteous. My only suggestion is more detail to cleaning the cars and try and let up on the wait times if able. That would go along way. Thank you, I appreciate the help from my sales person. So far, I am enjoying the "new" to me car.

Anthony Scanlon was very professional and helpful in servicing my car!

The service team at Laurel BMW is second to none, my check engine light came on and they were able to provide a loaner and service my car promptly. Mike Buzzelli and his team make sure customers are taken care of, my service advisor Anthony Scanlon made sure I understood exactly what the issue was and what they did to correct it!

Extremely hospitable staff that have given me some of the best attention and customer service. Highly recommended

Had a great car buying experience with Lilly! The dealership was fair and honest with the business we conducted and I came away with a wonderful car that I can be proud of.

3 successive months, dwe had to bring our car for repairs. Why is this happening? Even though our car is old with few mileage,each time it is diagnosed and repaired another problem comes up. Getting frustrated now.

Had a door lock issue after having a recall completed. Called service and went back to the dealership and had it fixed in 10 minutes! Thanks guys!

Great dealership. So far I have bought two cars from them in 2 years. Very courteous and professional. They don't Nickel and Dime. Both times I had a good price. The first time I bought a car from them because the particular car was not available elsewhere in the country. The second car I bought from them was purely because of the price which I feel was fair given the market condition these days. Cars were shipped to NJ with no hassle and the transportation price was very reasonable. I dealt with Jeff Abbas and Richard Stoll (manager) and both were very helpful. I plan to buy from them again.

The service team did a great job of quickly servicing my car.

Nice place rich and styles.

Amazing experience with Bridget Vancura, she did a great job finding me the car I wanted, helping facilitate the transaction, and made me a fair deal (hard to find these days!). I am very happy with my purchase and look forward to working with Bridget in the future!

I want to thank Tony and Rich at Laurel for multiple reasons. Since inventory of cars for sale is limited and we were looking for a specific 3 series with certain options, we had a tough requirement. Tony kept in touch with us for several months and finally he called us to let us know he found the perfect 330i for my wife with all of the options. Rich also provided incredible personal service. I look forward to working with Laurel in the future. This is the 4th car we purchased from Tony and Laurel.

First time customer bringing in our used BMW (shoutout to Carvana) and was treated like new car owners. The best part was walking away w/the sensor issue under warranty, car was clean and ready for another 5-6K miles! Thank you, Jay Buis!

Their Customer Service should be a standard everywhere. My service rep was thorough, engaging, knowledgeable. He kept me notified re: service. My car was clean- even washed it! Checkout was quick and with a smile!

Best buying experience ever, Alec was absolutely wonderful!

Had new tires installed at Laurel BMW the guys did a great job as usual

1 got a flat tire and was told by my sales agent to bring the car to the dealership right away. I was greeted by Jeff Abbas right away and brought me to Omer who did the inspection right away. Tire was available the next day so i had the tired changed promptly the next day. Omer overheard me calling my sister to pick me up from the dealership and Omer was quick to offer me a Lyft to go to my office. Everyone was courteous and very helpful. Excellent service!

Excellent service from Tony! Only inconvenience is the lack of availability of loaner cars and necessity to rent a car from Enterprise.

Omer was the service specialist and from the moment I drove in to the time I left he kept me informed - proactive, competent and very professional. Worth the drive from downtown Chicago!

This is amazing place for service and also for buy your BMW … staff very friendly and professional… very nice people including general manager…!!! Highly recommend this place for everyone

Very profesional people, fast attention and great job keeping my car on great shape!!!

We have been doing business with Laurel BWM for over twenty years. Our salesperson Jeff Abbas is the best. He always serves his customers from the minute you walk in the door, and makes sure you are always taken care of even after you purchase the vehicle. This dealership is welcoming, courteous, clean and will serve your needs with your cars.

Very good service. Only necessary services recommended and performed. Ready when promised. Great video review

The service crew at Laurel BMW is top-notch! They squeeze my X3 into their schedule every time I call for help and they always offer me a loaner if the work will take more than an hour. Also, the guys take the time to explain in language I can understand what is going on with my vehicle, which as a woman who knows very little about vehicle maintenance, is helpful and greatly appreciated. I’ve come to trust this service dept to be fair and honest!

Great service, very knowledgeable staff. Omar was very helpful

Facility was nice. They had cubicles where I could do work while I waited for my car. Overall great experience!

We had a wonderful experience. I have gone to other dealers before where I felt like I was being hustled with unnecessary parts or service. This wasn't the case here - I received the two things I expect: honesty and integrity. It's great to find a partner to take care of my cars.

I had the best experience with BMW of Westmont! I worked with Alec and he was always available to answer my questions and if he didn’t know he’d find out and get back to me in a timely manner. My BMW arrived clean and in perfect condition! I couldn’t recommend them more! I am so happy with my BMW!!!

Great service! Omar was very helpful!

I had to bring my Station Wagon to have the front axel replaced (Chicago potholes)While the price was BMW ish, the service team was better than 5 star and for that I was most greatfull and will continue to use their services. Thanks Blake

My car broke down on the expressway and I had to exit immediately, I googled BMW Dealership and Laurel BMW was the closest. James, in the service department, took care of me and had me in a rental car and on my way within 30 minutes. The customer service in impeccable. Repair prices are what you'd expect from BMW, but James was able to discount a bit and get my 2011 BMW 3Series in amazing working condition. THANK YOU!! I would recommend this dealership. Have been to a few others and have not had nearly the same service.

To be honest, we didn't really think we'd find a car when we went looking recently. We'd done our research on several car brands we were interested in and figured we might at least get to take a look. With the current car shortage, we didn't have our hopes up. Laurel BMW was our first stop. Jeff answered our questions and showed us the three cars they had that we were interested in. He wasn't pushy at all, and let us have our time to look and drive and get a feel for the car. Although we did go to the other dealerships, the BMW just came out on tops and the whole buying experience, though lengthy (as it always is) was extremely easy!

Jay in Service was excellent. Very responsive and super communicative. Work was done on time and as discussed

I could not have asked for a better car buying experience! Jess was a true advocate for us and never made us feel like she was being deceitful or hiding anything. She bent over backwards to get us what we wanted and even stuck around after she was technically already off work to make sure we weren’t alone. We canceled our plans of test driving Mercedes because we simply wanted to do business with her. You’ve got a BMW customer for life! All because you treat people the way they want to be treated.

Always top notch service! The BEST BMW service department in the Midwest!

Awesome experience and fast efficient service !!

Tony made the buying experience easy and enjoyable from start to finish. I would highly recommend this dealership and would buy from here again.

Great experience purchasing my new vehicle! Most of the paperwork was completed before I even arrived at the dealership. Vesna and Devon were professional and easy to work with; I will be back to purchase again.

My fuel pump went out so I had my 2012 535 towed to Laurel (May 2022). The inspection fee is high but that comes with the territory. The cost of repairing the fuel pump also seemed high to me so I go the part numbers and called an independent import shop. The cost was 44% lower. I called back Laurel to tell them I would be getting my car towed. Laurel lowered the cost by 35%, the same as the inspection fee and the fuel pump replacement at the independent shop. The service writer told me that he was giving me "warranty pricing" but I think the service writer was just trying to take advantage of me. I understand paying a premium to have work done at a dealership but the price variance was extreme. A few years ago I had a similar incident when my water pump went out. I can't trust Laurel's pricing at this point which is disappointing.

The only thing that bothers me is my advisor, he supposed to tell me about any issue in my car when I got to my car I found the tire is ripping , when I ask him first when I got the paperwork and after when I paid he said nothing wrong with the car they just did the oil change, this is a safety issue I hope it’s not gonna happen with others, other than that everything was smooth and nice as always

I like the service; however, sending us to Enterprise Rent A Car for loaners tarnishes the entire experience. We spend a lot of money buying BNWs; the least you can do is ?have enough cars on the lot to accommodate our transportation needs.?

Excellent experience. No issues at all.

Great experience buying and service really happy with how easy and fast the process was. Sam in service department is great

James and Mike took care of everything as usual. Great to have them on my side

The service was done appropriately. This was last warranty coverage. It was little too expensive. I guess had lot of work done. Car is like brand new…!!!

They have without a doubt the best service department I’ve ever experienced. Jay is so attentive and knowledgeable. I’ll only buy my cars from them.

Needing a car after mine was totaled in accident ,we ent to already bmw. Where we always have had wxcellent service. They had the cars ready for us to look car, did a test drive and bought one. The process was easy and everyone helped make it that way. As alway we had the best service.

3hrs is too long for a oil change

I truly recommend Laurel BMW services as the go to location for services. I called to inquiry about services over the phone, and was very satisfied after talking with a Rep at the location. On my day of service, I was greeted and made to make myself feel comfortable, while my vehicle was being serviced. The atmosphere there was very relaxing and I enjoyed my visit! K. Moody

Good services from beginning to end. A pleasure to purchase a vehicle from the dealership.

The sales experience was very good, not high-pressure.

This was an awesome vehicle purchase!

Mike in repairs was great to work with. I love when they showed a video of my car abs service it needed. Unfortunately, I need to save up for the service recommended . But, if I were to buy a new car I would shop with Tony Alonzo. He?s sold us 3 of our BMW?s.

The work they performed was great. However, James, the service tech does not return phone calls. I left 3 voice messages for him to call me with the status of my X5. No call back. I actually had to have my wife drive me to the dealership to talk to him. Not cool. Common courtesy should be a given, especially in a service industry.

Top notch service. Shoutout to Luke and Chris in Sales and Tony who is an excellent Service Advisor.

Amazing service! All of the staff was very welcoming. In particular, my service advisor James Randall was professional and very informative. I will be coming back to this location for any upcoming service needed. Thanks again!

Excellent service and professional. Mr. James Randall has been an excellent representation of the values of Autonation and BMW. Highly recommended. Lilly is an excellent BMW Client Advisor. I am thankful to have had the opportunity to work with her.

Superb service and experience and going beyond the call of duty!

They are good fast I like that they offer rent a car the litle problem they expensive 214buks it's litle to much

best place for your car fast and they offer rent that's real costumer appreciation thanks bmw

Excellent service! The place is nice and clean. Thank You!

Great service..took care of everything asked..very comprehensive and detailed report upon completion..from sales to service Westmont BMW is the best

I recently, May 6, 2022, purchased a new X5 from Laurel BMW in Westmont. The entire process was unbelievably painless. The Sales Representative treated me with respect. Even in today's crazy world regarding vehicle availability, they treated me fairly and honestly on my trade-in and the new vehicle pricing. While shopping around prior to walking into Laurel BMW my experiences were completely different at the other dealerships. They may have just snagged another loyal customer.

I arrived for my 1 pm 10 mins early. No one was available as everyone was on lunch. I get people have to eat but maybe stagger the coverage? Also, you gotta have loaner cars! The gentleman that helped me did arrange a Lyft for me but getting an enterprise car is a total hassle if I needed anything other than a quick ride home. After completion of my service, I did receive a call and text.

Last spring I was elated to get a brand new M2 Competition last year before BMW freshens up the model because I liked the classic look they had one of the few in the country and gave me a fair deal on the new car and my trade! That's only half the story, then to make things even better, the service advisor (Mike Collins) from my old dealership (Bill Jacobs in Naperville) had recently moved to Laurel BMW. I had built up a great and trusted relationship with him over several years and many BMW's. What a joy it was to see Mike at Laurel and continue that relationship and trust that we were fortunate to build over those many years. If you buy your car at Laurel and take your car in for service, please ask for Mike and tell him "Mark" sent me!

Accommodated my time and physical limitations, including shutting back to residence. Good communication.

The service is superior to competition. They are so accommodating. Jay Buis is the best. I cannot imagine working with anyone else. I keep getting cars at Laurel because of the service provided.

This was my first experience with a BMW dealership! They were amazing! My sales lady, Lilly Kolarski was great! She went over and beyond. The facility was very clean and everyone was professional! It was an easy process. I had a wonderful experience purchasing my first BMW. I highly recommend, Laurel BMW of Westmont, IL. Ask for Lilly Kolarski; she is the best!

Andre in particular is great to work with. Makes the buying process very easy.

Laurel BMW of Westmont is a great facility. The staff is friendly, the facilities are clean, the regular maintenance scheduled was performed on time and I was not kept waiting. All good. Thanks!

Courteous and professional service total experience.

Excellent customer service. The whole process was smooth.

excellent service friendly and kept me posted

Great experience from start to finish. No complaints here!

Excellent customer service. Also, very good at explaining the process of what was going on and keeping me updated.

My experience at the location was great i done 95% of my deal at home with a salesperson by the name of Darryl and he was great every thing went smooth and my wife and I arrived to pick the vehicle up and it was clean and ready to go thank you again Darryl and look forward to next time😊

Great experience, my salesman Jovan went out of his way to make sure I was satisfied, he even came to my house to set up the garage door opener function and set up my phone connections to my X5.

Always excellent care and very pleasant- not trying to sell you something unnecessary.

Great Service! Last month bought my X7 from Alec. Was delivered before promised. Highly recommend this place.

We had a great experience working with Laurel BMW and specifically our sales specialist John Anderson. We drove from out of state to trade in our vehicle towards a new one. From the first conversation they were open, fair and most importantly honest. Upon arrival everything was as discussed with no surprises. My wife and I left completely happy! I would highly recommend working with John and the Laurel team.

Laurel BMW, has done nothing, but provide exceptional service. I purchased an 2010 m5 from them in 2009, and bought an m5 comp pack as well in 2020. Must say, compared to Bill Jacobs, Patrick, or even Orland Park, Laurel always has the best inventory and prices. E60 at 132k, f90 at 18k, every single service was performed a master tech, and new 100% original bmw parts were used, un like Patrick BMW. John, and Justin, are 65% of the reason I stay with Laurel BMW, because they go above and beyond to make sure the Spanish family feel like we can truly rely on a dealership, and we really love them for that. Mike Buzzeli is great as well. All in all, Laurel BMW is the crowned jewel of the Chicagoland dealership area. You’ll most likely end up leasing an X5 40i from them, and end up loving it 😂.

Started the repair quote at 11,000. When I threatened to leave it was brought down to $8,000. When I refused that they said they will do it for $7,500 and would also do an internal detail cleaning.

I purchased my car in early April. I imagine that the experience could be different for everyone. I had a great experience with designing the car. I highly recommend Andre DeVera as a sales associate. He was very thorough and patient for first time buyer. He was particularly helpful in follow ups and answering questions. I recommend him highly.

So clean and new! Great customer service. Both Bridget who sold me my car a few months ago and Anthony who helped on the service department are great! Everyone is warm and welcoming!! Def have recommended and had others come to laurel!

I needed to get my windshield replaced after a rock hit it. The service team was great! Blake was super helpful as I navigated the needs for my insurance company to make sure I was covered and getting the best type of repair. Much appreciated!

I should highly compliment Alex. He?s always amazing.

Always pleasure working with Bmw of Westmont. Thank you Tony and Team of Bmw for taking care of my car.

Just drove away with my second Laurel purchase. One of my best dealer experiences, thanks especially to the personal touch of sales person Lilly K.

I had an excellent experience with the Service Center at the Laurel BMW of Westmont. The Service manager Mike Buzzelli did a great job of overseeing and communicating with me about repairs to my X3 35i that got towed into the dealership due to overheating. Also my Service advisor,Michael Collins Jr. was extremely helpful and from the beginning to the end kept me updated and explained in detail the work that is completed. Their dedication, professionalism and communication have been outstanding and I am completely satisfied with the repair work on my car. I would highly recommend getting your vehicle serviced here,you will not be disappointed.

The guys in service dept are great. I took my care in for repairs, I was given a loaner. My car is now working perfect. Thank you BMW WESTMONT.

This is my 3rd BMW purchase from Laurel BMW of Westmont and yet again I’m very happy with my service! Jeff Abbas helped me get and build the perfect vehicle. My guy! Couldn’t recommend this dealership more!

James at Westmont service has been rock solid. He has always helped me through out the service process and made sure my experience is always the best. I have owned BMW cars for a long time and have partnered with BMW of Westmont all along, and they have been amazing whether its the buying or service experience. I have nothing but good feedback for these guys. They are good at what they do and understand the customer needs and tailor things accordingly.

Mike Collins was courteous and helpful.

I had a flat tire due to picking up a nail in the tire. I was able to get in the same day, get the new tire, have other essential maintenance taken care, and got a car wash all within a reasonable amount of time while I waited in the comfort of the dealership lounge. Thank you Laurel BMW

I received an alarm message that the seat needed to be recalibrated while I was driving, and I thought that was weird I happened to be on Odgen Ave. and figured I'd stop in to see what that meant Tony came out and asked if he could help and he said they could recalibrate the seat then if I wanted to wait about an hour or make an appointment, I figured I was there go for it , well about an hour later the seat was recalibrated Tony explained the procedure, and off I went after a car wash and meeting Kelly the casher I guess who was also very friendly what a nice experience all around

I had to bring my car in for service (blown out tire and damaged wheel) and was super impressed by the service team. I was kept up to date with every little step of the way and my car was serviced in a very timely manner. I can't complain. I highly recommend this dealership and their service. I was taken care of by Omer, and I will try my best to work with him again due to his professionalism and prompt service.

The service department was great!

Mike Collins might be new to Laurel BMW, but he isn’t new to BMW. He has amazing wealth of knowledge and truly cares about his customer. This is the reason I followed Mike to Laurel BMW. He was able to get my 320xi repaired quickly and at a good price. Thanks Mike for all you do.

The sales & service department have always been upfront & accommodating with any of my needs.

The associates at Laurel BMW are the Best, from the greeter, the service advisor, to the driver! They are professional, friendly and all seem to be handling all the current ?craziness?.

*Recent update at the bottom* I recently bought a 2020 BMW M5 Competition, and took my car here for the 10,000 mile service and an oil change. That was it. First of all, I am not the original owner and when they asked me I couldn't lie. Therefore I was not entitled to the "first 3 years free maintenance" but even if I was, it would've only covered the $130 oil change. The service advisor was extremely professional, and the building itself was immaculate and the staff was very friendly. No complaints here. They even gave me a free ride home while they were working on my car and also a free ride back to Laurel BMW when it was ready. They also washed my car for free upon finishing their work. The one and only complaint I have is PRICE. They charged me $1,150 for an oil change and 10,000 mile service!!! What did they do? 4 wheel alignment...after only 10,000 miles? $260. Micro cabin filter replacement after only 10,000 miles in a non-smoking car? $240. New windshield wipers, $70. Oil change, $130. Plus a bunch of "additives" in my fuel and oil, and a special scent for my cabin air filter, $193. Something else that I can't remember - $100. And then an additional $107 for "unspecified labor" and $100 tax. Luckily they gave me a $150 coupon but this still cost me $1,000 - and I feel 90% of this was unnecessary! Why do I need an alignment at 10,000 miles and why do I need new windshield wipers after 2 years? Why do I need a new micro cabin filter and all of these additives and a scent? I'm sorry, but I feel like I was taken for a ride here (literally and figuratively). It's great that BMW "recommends" this but I should've been given the option of a oil change only (at NO point did the service rep ever tell me I had a choice - the closest he came is admitting that I really didn't need a tire rotation (which he manually took off) after I pointed out my front and rear tires are different sized and cannot be rotated. In hindsight, I should've been more aggressive in asking for these services to be removed so I take full responsibility for agreeing to this price - but I wish they would've told me when I called in to confirm my appointment a ballpark of what this would cost - at that point I would've declined. The first time I saw the price was after I had dropped my car off and sat down with the service advisor. At that point I felt already committed after scheduling with my job, traveling there, waiting a few days for an open appt, etc. And I hadn't done enough research yet to realize what was truly needed and what wasn't. So I just feel they should discuss with the customer what services are truly needed (i.e. oil change) vs. which are not (4 wheel alignment at 10,000 miles). ============================= Update (4/16/2022): I took my car back for a front windshield camera configuration. Omer helped me, and he was AWESOME. First, he helped me transfer the maintenance warranty to me for $100. The previous guy told me I couldn't do that for less than $1000! Secondly, he was super thorough - after maintenance was transferred to me, he had them flush my brakes and do other services as well. Total cost for all of this? $0! WOW! Why couldn't I have gotten Omer to begin with? Secondly, he also arranged for me to speak to a manager about my initial experience. I haven't spoken with him yet, but when I do, I will update my review. For now I am changing it to 5 stars as I appreciate the level of concern and how much they helped me out. They truly care (unlike other companies who send generic replies asking you to contact them but then never follow up). So I would recommend them despite my initial experience.

I recently got the 540 x drive and it’s beautiful The dealer is clean and beautiful Everyone is nice there

Super professional and courteous.

I had a terrific experience at Laurel BMW! Jovan provided a stress free, no-pressure, enjoyable purchasing experience. The no-haggle pricing made it super easy to know up front what price each vehicle was. I love my new car and would recommend Jovan and Laurel BMW for anyone in the market looking to buy a new or pre-owned vehicle. And best of all the price was well below blue book value! Thanks Jovan, you're the best!

I am always greeted promptly and courteously when arriving for service. James reviewed the required service and explained everything. I was even given a free multipoint inspection and received a text from the service tech with the results. The service was performed on time, car was washed and even the floor mats were washed. The personable cashier brightened my day with her smile and pleasant demeanor.

Best place to fix your car,Blake is a good guy to work with!!! Definitely will come back again!

I have purchased more than a dozen new vehicles, more than half being BMW's, and the majority from Laurel BMW of Westmont, six I think. This purchase was different from the beginning because it required the enjoyable task of designing my new X5 e45 online. Once the design was set, the finance process was expedient with Rich Rams and Bridget Vancura providing my requested scenarios and answering all detailed questions by phone within an hour. The day finally came, sooner than expected, to receive my beautiful new X5. It was immaculately prepped! Devon Reid made the signing process a breeze and even recalled what I previously added at final checkout. Since this was a busy day for Bridget delivering several other vehicles, I enjoyed having time to explore the vehicle and its technology. Now at a late hour, Bridget patiently and calmly walked me through the the vehicle's technology, answered all my questions as though I was her only customer for the day, and even helped me practice the event recording and self parking feature in the parking lot. Heading home at 10:00 p.m., this was my best purchase experience ever. I felt like a kid on Christmas day; 100 Stars!

Had an unfortunate act of vandalism occur to my car while on a road trip with the family. The vandals attempted to break into each side window of the car before eventually smashing out the back window. Luckily they never stole anything or cause any harm to anyone. I immediately contacted Laurell BMW and spoke with my service advisor Tony. He set me up with an appointment for as soon as I returned to town. Upon bringing the car they showed great concern for my safety and then started the process of reviewing the car to determine all the damages. They set me up with a rental and drove me to the rental agency. I filled a claim with my insurance and Tony and the service team were extremely helpful in getting any details they needed to them including pictures of damage, documentation and labor estimates. They even used the insurance company app to do the video walkthru of damages. After all approvals were completed the work was performed within a few days. I picked up my car and we went thru the work to ensure it was completed to my satisfaction before going on my way. It feels great having my car back to new again and even better knowing there is a reputable team at Laurel BMW ready and willing to help when needed. Thanks for the great service as always. It’s times like this that I’m happy to be a long time customer with them.

Brought vehicle in because of overheating. Found it was a coolant hose and was fixed promptly the same day. Cost was covered under a recall for the hose. All individuals involved we polite and knowledgeable. They walked me around the car to show what was fixed and why the issue occurred. They offered me a rental which I declined because I did not need it. The courtesy shuttle was offered as well which was nice to know there were options if a ride was needed. I accomplished work inside the facility using WiFi which worked well. I gave 4 stars because. If they had a loaner easily available I would have given 5 starts. Great job all around by Laurel Westmont!!!

Great experience with Darrell. I had an appointment to test drive a used car. Asked about a new car on the lot and the rest is history. The car is a Good fit and Darrell made me feel comfortable with the process

Laurel BMW of Westmont and Luke Wierzba were great to work with. It was an easy car buying experience.

Nice service people. Pleasant experience . They even provided rental car during the time my car was being serviced.

I bought my BMW X740 I. Excellent customer service. Jeff ABBAS at Laurel BMW provided excellent service. Right from the beginning when. Started my car search to the final deal. The entire transaction went very smooth. Thanks for an amazing service. I Love my new vehicle.

Over the years I have received service from several BMW dealers from various locations in Illinois; however, the service that we received by Omer at Laurel was stellar. The service team, including the cashiers were friendly and professional. As long as Omer is there, I will be a repeat customer!

Darrell was amazing!! He made me feel very comfortable during the entire process. He was very patient and listened to me about what I was looking for. I came in to see one car and bought a completely different car. Very happy with my purchase and I enjoyed working with Darrell and Devon.

This is my second purchase from Laurel BMW of Westmont. The client advisor Andre dV has always been professional and at the same time very personable and did all he can “above and beyond” making each visit and purchase seamless. I absolutely recommend Laurel BMW of Westmont to anyone who is considering of getting a car with great customer service.

Jeff Abbas at Westmont BMW has probably sold me 10 cars over the years. He has always been great with me and even in a pricey level like BMW he always looks for value. Always gives 100% even when he’s not in the dealership he always answers my calls. Ask for Jeff if you are looking for a BMW.

Her great skills of trading and mining has helped to make good profit for so many in their trading account. I was amazed how happy many investors wrote good comments about her. I contacted the amazing account manager Mrs Kimberly Louis and invested with her with believe and trust just as the way she replied me. Made over $24,000 in just my first week of trading. Contact her email: kimberlylouis110@gmail.com WhatsApp: ‪+ 1 (860) 556‑3122

Jovan at Laurel BMW is the best! He listened to my needs and made the buying experience an absolute pleasure. No pressure, clearly marked no-negotiation prices, and an outstanding value overall. Extremely happy and would recommend Jovan to anyone looking for a new vehicle! Thanks Jovan for making a normally tense process very smooth and enjoyable!

I have been taking my cars to the Westmont location for several years now. I have always had a great interaction with all the staff in the service area but that all changed today due to one bad seed. They have a self proclaimed greeter/porter who's job is to apparently greet you in a manner that makes you feel like your intruding on their property. When you spend thousands of dollars a year on service and you are greeted ignorantly by a guy dressed like a retired small town mechanic who works out of his home garage, lets just say it doesn't make you feel good about opening your check book. Trim the fat guys and get rid of Barney fife! Your greeter is as unwelcoming as they come. Walmart would be a great fit for that greeter, not BMW. Great service team/managers (they get 5 stars) not the greeter/porter!

I found the vehicle I wanted online. I called the dealership and Tony answered. He asked me what time I would like to come in, so my daughter and I went to the dealership. We test drove the vehicle, sat down with Tony. He was very educated about the car and I was very happy to buy it. I bought the car and I’m very happy. Laurel BMW of Westmont is a great place to buy a used car

A very delightful experience at Laurel BMW for our used car purchase. One price used car policy that made things super easy and straight forward - it was such a good price we couldn't pass it up. Most relaxed car buying experience yet. Even though a non-BMW vehicle, they still treated it with high class - detailing every square inch of the vehicle before we took it home.

Service was excellent! Jay Buis took great care of me!

Great, thorough service! Waiting area was nicely maintained.

Great experience. Polite salesman and not pushy.

Not the best experience dealing with the management at the dealership. Having them get back to me regarding my trade-in was like pulling teeth. I had to contact the salesman I was dealing with the even get an answer to how much my trade-in was appraised for. Walk into the dealership and you will see people basically ignoring you. It is kind of surreal, there is no one to greet you or to point you in the right direction to speak with someone to help you with a question you may have. I did lease a new X4 M40i with them but not the best experience.

Excellent Service Department! Omer is very friendly and walked me through all of the necessary and recommended services. He even got me a great loaner m340i that I could use for running errands. Great experience.

Someone immediately came to my car as I pulled into the service center. I had an appt and they were completely prepared. No waiting around. We got straight to business. Omar was very friendly and easy to work with.

Awesome customer service from James Randall. Very friendly and helpful staff

This is the second time i'm leaving review for Laurel BMW, the first one was for sales ,service and the mechanics this one is gonna be for Parts. Lately i'v been working on rebuilding some cars and Mujo was the guy that was making the orders... Mujo if you are reading this i just want to say a BIG Thanks for your professionalism and getting the orders to me on time , the rest of the Parts team are great also :)) so...if you need any bmw parts do not hesitate calling this place

Amazing Service, best dealership in Greater Chicagoland by all means, They are a customer oriented team of professional people, Andre Devera is motivated, helpful, and quick to respond all my queries. He made the buying process easy. I would recommend Andre and Laurel BMW to anyone looking for a rightly priced BMW.

Great experience. James was very helpful and respectful. Service took similar time that was promised quick and easy.

Service was excellent. the service is very professional, they never disappoint, I am very grateful for their attention.

I just purchased a new 2022 BMW M440ix covertible at Laurel BMW of Westmont and had an excellent buying experience

HIGHLY RECOMMEND!! From the moment we walked in we felt welcomed, no pushy salesmen, it was a calm environment and it smelled good too. Jeff and Joe made the process flow very smoothly, we were in and out in under 3 hours, including small conversations on the side. We also had our 11 month old, in which I’m sure they enjoyed having a tiny person to visit. Overall this was best experience.

I brought my X5 in for service and had a wonderful experience. My service advisor Tony was great to work with. Clear communication, very helpful, and took care of the back and forth with my extended warranty company. My vehicle was also cleaned inside and out so I was thrilled when I picked it up. I would highly recommend Tony & his team for your BMW service needs.

I had a great experience with this dealership. I give Laurel BMW 5 stars, they worked their magic and I got the car I wanted! The salesman, Darrell Phillips did an awesome job every step of the way. Thanks!!

We were out of town visiting family and the check engine light came on. Knowing the trip home was 6 hours and not knowing the issue with the car, Laurel BMW was able to get us in next day and we were all set within hours. They even gave us a rental car. Thanks for making it an easy experience.

I wanted to add in to my review from 2016. This dealership is really awesome and I can see everyone working at Laurel BMW of Westmont is focused on their customers. I worked with Hassan to order my new 3 series, along with the trade-in of my old 3 series; which was provided a really great trade-in value. His patience, knowledge, and honesty helped alleviate any questions I had throughout the ordering process. He was responsive and answered promptly all my calls and emails. Even after I purchased my car, he continues to check in making sure I am comfortable with the new car. I am recommending Laurel BMW of Westmont to all my friends and family and I can 100% attest the experience will be exceptional. Thank you Hassan and the entire Laurel team for your amazing customer service and transparency. 2016 review- Great customer service from the whole team (sales, service, management, finance)! Employees are attentive to customer needs and listen to what the customer is looking for. I purchased my 1st BMW and I'm glad I chose Laurel BMW of Westmont.The whole process of my new car purchase and trade in of the old car went pretty smooth. I was given a fair price for my trade in vehicle. I am looking forward to driving my new BMW and the services of the dealership.

I just recently purchased an X5 from Laurel BMW of Westmont. Bridget Vancura was the primary product specialist I worked with and then Devon Reid in Finance. Bridget was incredibly knowledgable in her understanding of all the BMW models and products, fleet on hand, features within each model, etc. Each step from the introduction to test drive to answering each of my follow up questions were handled professionally and promptly. She even went above and beyond to assist with additional items I requested like window tinting and adding a hitch to the vehicle. There have been multiple levels of follow ups to ensure I've been enjoying the vehicle and fully understand how to maximize it. It was a 10/10 buying experience for me. I did not feel sold to / pushed to buy before I walk out at all. I came in Friday morning at 9am and drove out around lunch. The application process was quick and efficient, and I honestly could've been done much sooner if I didn't leave to go to the Tesla dealer down the street, which was a mistake, before promptly coming back to finish the process at Laurel BMW with Bridget. In short order, I was introduced to Devon in Finance. He too was incredibly professional, courteous, and knowledgable of all the offerings and packages I could select, how it would affect my terms, payments, etc. and he answered all my questions thoroughly and made sure I understood everything. The whole experience from top to bottom was incredible. I had been a long-time Jeep owner prior to making the switch, but I'm incredibly happy I made the switch to the BMW family. Big thank you's to Bridget and Devon for all their work, and the entire team at Laurel BMW for all the back end and behind the scenes work. I HIGHLY recommend Laurel BMW if you're in the market for a new vehicle. It IS in fact, The Ultimate Driving Machine.

Awesome . James Randall is very thorough and great to work with.

Prices are crazy. Service was not completed on time. May buy domestic next time.

Went in this weekend to trade in my fiancés car and walk away with a newer purchase - typically I dread going to dealers as I believe they are crooks, Hassan and the laurel team have completely changed my narrative on this. Hassan was easy to work with and most importantly, listened and was transparent the whole time. Definitely will be going back to purchase my next vehicle there.... hopefully a M5

Wanted to start with how amazing Bridget is ! She went out of her way to have my new car ready for the day of my arrival and even went on her day off to personally give me the keys! BMW is definitely winning my future business by far with the customer service and care of there clients.

We had a wonderful experience buying our car from Jessica Biczo. She was so helpful and took the time to answer all my questions.

Good product great organization competent staff and sales associates

Service was excellent. Very professional and kept me up to date on the work needed.

BMW service, always pricey but Laurel is the best of the BMW 10 service centers I have tried. Laurel has improved their service over the last 5 years, nice place, nice people, quality work, still over the top service costs by comparison with other brands. I have owned 6 BMW's over the last 30 years - love the cars - still looking for service and pricing that matches the cars. If you are going to a midwest BMW service center I would pick Laurel, understand that any service with any BMW dealership is $$$$$.

Andre was great to work with. I live about 5 hours away and he was great getting back to me and answering questions. The only reason I didn’t rate 5 stars is I had to wait over an hour for the finance side of things. Having to turn around and drive 5 hours back home I was looking to get that taken care of a little quicker. Overall still a very good experience and I would highly recommend. I purchased about 2 weeks ago and Andre has followed up with me to make sure everything is going well.

Great place and great people. The process was so smooth and easy. Love my new BMW.

The process was so easy and quick. Not like other dealers where you feel like they're hiding things. Jeff Abbas is the go to guy at this place.

Always and excellent experience with Blake. Very professional and fair with the costs for service.

Laurel BMW Customer Service is truly exceptional. The staff knows me by my first and our fantastic relationship is phenomenal. They ask when was your last Marathon and the conversation takes off. I’ve been a loyal customer with the dealership for 7 years. I care deeply about our strong mutual relationship. I wholeheartedly recommend them to family and friends. I am an out of state customer.

Anthony was great. Very helpful and efficient service process.

Great and excellent place and service!! They were friendly and helpful ! I recommend it to everyone who is interested in looking for a nice car and good financing service 😀

Always an AWESOME experience. I have worked with BMW Westmont for 12+ years and don't plan on going anywhere else.

I purchased a 2016 BMW X5 from an independent dealer in January 2022. Love the car. Took my SUV in to get a key fob programmed and to check on a tire. I appreciated the consult regarding my tires and was quoted a fair price. I will be repeat customer as I thought the service was timely and above board.

Scott in the service department was great with taking care of me and all of my car needs. He was very helpful in making sure I was satisfied with the quality of service. Really appreciated

The place is very clean and the service technician was very helpful time go fast waiting for the car to be ready

The staff was very professional and well versed. Vesna was great and had great knowledge of the vehicle we purchased and made buying easy

Laurel BMW of Westmont new state of the art facilities is without comparison. The service agents and maintenance technicians keeps my bimmer running like new. I look forward to my next BMW purchase with Laurel BMW of Westmont. It is my belief my ultimate driving machine has been restored to a state of newness. The machine is reborn.

I recently had a lot of service work done on my 2002 BMW X5. Catching up on some long overdue maintenance and fixing some minor problems. Blake, the service advisor, was patient and offered good advice on the repairs needed. Chris, the technician, carefully inspected what was required and let us know. They went above and beyond what was expected and I have nothing but praise for them.

Laurel BMW of Westmont - one of the best ! Like they personal. Good happy and friendly people. Not pushing you to spend your money at all . Place is very clean and organized . Like to go there for some routine service and buy new BMW of cause! Recommend it if you on market for new car.

Very good service. Laurel BMW are fair and explain everything in detail. Jay Buis does a very good job with me every time I come in.

I scheduled a service appointment and everything went as they had described.

Every time I come in Laurel BMW is fair and courteous. They explain Everything in detail. Jay Buis does a very good job.

Laurel BMW consistently provides quality customer service and truly cares about doing what is right. I am thankful to know there is someone I can trust to take care of my X3 and formerly, my X5.

I was told that my car would be ready at noon. I arrived at the dealership at 3 as I was in the area. I left the dealership at 4:20.

These guys get it. Service first focus - they listen and have your best interest in mind - really amazing team. Scott is great to work with.

Very professional and easy to work with.

I had the experience of working with Blake. He was very professional. He was able to get a loaner for me to go to work while my car was being repaired. My part was not going to be available until late afternoon. Blake was able to get the part sooner and have my car available once my meeting concluded at work. Excellent customer service. Thank you Blake and BMW of Westmont

WOW, What a great experience . This is the first time I need service during the Covid 19 Issue. The Dealership was so clean I thought I was in a Hospital . I have been servicing my vehicles there for the last 20 years and it's always nice to see the same faces. My goto service advisor, Mike Powoluski, is truly an asset to the company. Straight forward, no pressure, tells me what service I need and suggest up keep maintenance. The service director Mike Buzzelly , who himself, was my first mechanic, came up from the ranks with world of knowledge and is always around to answer any customer concerns. One last thing , I have to shout out about my current mechanic, I like to call him Dr Miguel because of he way he looks after my cars with care and makes sure that it's in tip top condition. P.S What a surprise, when my car was completed it came out of the wash and I thought they detailed it. Don't forget, it might have cost me 10% more to service my car at the dealership, but you get what you pay off. Thank you

Purchased and service my vehicle at Laurel BMW. I have never had a bad experience. My Service Rep, Jay Buis, is the best. Great dealership.

As usual, truly exceptional service by the BMW Westmont team. I recently had my M3 break-in service and was very happy with the experience. Although they did not have any loaners due to the current car shortages, they were able to get me enterprise rental. The service advisor, James, as well as my sales advisor, Lilly, both helped confirm the appointment and arranged for a loaner. The team did an excellent job with the service. Car was cleaned inside and washed. James also gave me quotes for new wheel set as requested and was not pushy about me buying those either. Overall, a great experience as always!

The service and repairs were done to my satisfaction.

They are very good at what they do and they have always been fair. Special thanks to Jay Buis.

Omier was helping me with the car I brought in . Very good service from him ,open and explanatory,highly recommended.

I recently purchase a 2017 2 Door Jeep Rubicon. From the second my wife and myself stepped into the dealership we we’re immediately asked if we had a question or had an appointment. We had the no pushiness feeling during any point of our purchase. Our salesman Luke Wierzba was helpful with any questions or concerns we had. He help with holding the vehicle even on his day off for use. Also was helpful and worked with use on the sale on getting floor mats. He was quick and informative when it came to the floor mats he said he’d get use because the vehicle was traded in with out them. I had other dealerships loss my business just over a complete no care to help use out even with getting floor mats or even more sadly 2 working keys for a vehicle. Kept getting the take it or leave it from everywhere. When I am looking for another used car or even new B.M.W. Luke Wierzba will be the first person I am calling for information about availability. Also Auto-Nation also gave us a small warranty on our 2017 used Jeep as a peace of mind confidence they are sell me a good vehicle.

The service team provided great work on a replacement part. Many thanks!

Laurel BMW has a friendly and hospitable staff, beautiful facility and waiting room, and the best and most efficient service team I have experienced (spanning over 8 different dealerships I have worked with).

Excellent service, every time !

Today marks a full week from my visit to this dealership and they cross my mind everyday. They’re very helpful, friendly and understanding! After visiting multiple dealerships for months, this was the best one with the best customer service and they definitely got a sale from me!! I will forever recommend this dealership and I will only come back to this one for cars or car problems. Thank you guys for the great experience after my many disappointing ones.

The service was fine. However, I was surprised at the bill. After originally being told I needed to come in for a simple oil change, I was then told that despite nothing being wrong with the car, I had to pay an additional $1100 in maintenance. This felt misleading at best. I was disappointed in the lack of communication from bmw.

Excellent Service for vehicles. Kind and courteous service personnel. Professional and attentive to all questions asked, and they provide a fast and accurate response with complete explanations and feedback. They listen and provide you with the opportunity to explore options for service.

Very helpful, timely and professional. Took time to explain the service.

Very pleased with buying my car from Laurel BMW of Westmont, had a great overall experience . Love it!

Christopher Cole was so helpful with helping me understand all the setup for my first car, made it easy to get ready for purchase. Also, big thanks to Mr. Reid in finance who helped me understand the purchase processing of my first vehicle.

This was my first time visiting this dealer location, since I have utilized another dealer in the past, but I was very impressed with the promptness courtesy, and overall friendliness of the staff at this location. Laurel BMW of Westmont will now be the new home for me to service my vehicle in the future. I just want to thank everyone, especially my service advisor Scott, for assisting me with all my needs.

Dante the technician was outstanding. the video of my car was a nice touch

Andre are being really helpful. No old school game playing ask my boss sort of thing, straight forward. Making the whole process easy and delightful. Probably the best experience to purchase at a car dealer.

I brought my car to laurel bmw because I had a crank and no start problem and they figured it out pretty fast and I liked that my service writer tony kept me updated on how my car was doing through out the process of diagnostic and the repairs and when it was done

Had a great service experience this weekend. James Randall provided excellent customer service throughout the whole process.

I was referred here to by my first BMW and glad I did. Andre Devera was fantastic to work. He worked around my schedule and communicated the way it worked for me email, text, phone, etc. He is extremely knowledgeable on the X5 and walk me through the ordering process quickly and delivered it in less than 4 weeks. He responds quickly on follow up questions/items even after I drove away. Great experience and highly recommend.

I’ve worked with James Randall at Laurel BMW of Westmont for years. He’s always gone above and beyond for me!

Worth the drive from downtown Chicago to Westmont Laurel BMW — I would like to thank the entire staff at Laurel BMW of Westmont -for the wonderful care and great service for many many years!!! B’A I am so grateful and appreciate Rich Stoll , Jay Buis , Jeff Abbas , John Blaschek and entire staff 🙏🏽❤️ Thank you!!!

Service was Excellent! Everybody is Profesionally doing their job!Excellent environment! Jesica was the Best.She made me feel so relaxed and calm while checking and test driving the car and going through the whole process! She is the Best there and deserves an a Award!!! Strongly recommend this location if you would like to buy a BMW and dont go anywhere else!!!

Fantastic service. The car was ready in the estimated time and the video of the inspection is a nice feature.

Mike was awesome. Had my car brought in and repaired the same day.

For almost 17 years, I have been bringing my car to this dealership and had been greatly satisfied with the work done. Jay has been attentive to all my concerns to keep my car in good shape. My deepest gratitude....... Lino J

We had a great service experience with James Randall as he is honest and communicates promptly. He then followed up with an additional call after we picked up our car to make sure everything was perfect. We are loyal to Laurel BMW because of James.

James Randall is the best in the service department!!! He is always helpful, knowledgeable, and professional!!!

Very friendly staff Good costumer service Overall good experience

Clean lounge area. Wi-Fi was good. No waters or anything in fridge.

Overall good buying experience. Quoted a lower price initially but then raised price as ?other potential buyers were looking at the auto.

The ONLY reason I give this visit 4 stars is because of the miscommunication about how long we needed to stay before we could leave to get something to eat. My wife is diabetic and the confusion caused her to get hangry! But seriously, Terry was above and beyond and the shuttle to lunch was above all expectations. Service was completed in the time expected, and we look forward to returning this coming Wendsday for 4 new tires. Thank you very much!

I brought our car in for an oil check, 60K mile service, and to install LED lights in the driver and passenger side doors. All of this was completed in under 4 hours, considering it was a visibly busy day. I dropped off my car and was given a round trip Lyft ride. I share this much because it was my first time at Laurel BMW Westmont. The attention to detail and customer service care was absolutely phenomenal. Tony went above and beyond to make sure I was taken care of and to ensure I didn’t go all day without my car. Highly recommend Tony and this location!

Wonderful to work with. Found vehicle online and completed most of work needed online. They worked very well with my credit union. Vehicle was as described, cleaned and a full tank of fuel. Very knowledgeable and friendly staff/salesmen. We would do business with again.

Love the car, my sales person kept me up to date when new inventory arrived and I found the perfect x5. Unfortunately once I selected a car, the experience changed, no one walked me thru the features, or explained how I could connect my phone or use the app, I reached out to my sales person and asked for an appointment to walk thru everything and did not hear back until a week later with a generic if there is anything you need, by then I had figured out what I needed. The financing people were helpful and we were able to purchase the car in a short amount of time, I would recommend this dealer but let a friend know they have to insist on a vehicle walk thru

I had a seamless buying experience at Laurel BMW. The sales consultant, Hassan was very knowledgeable and hands on during the sales process. I couldn't be happier with my choice in buying a BMW.

Excellent service staff! Very courteous, professional and knowledgeable.

I found a vehicle online at Laurel that I was interested in purchasing for my sons. I reached out electronically and Jeff Abass responded very quickly. From that moment on Jeff took care of me and the vehicle I was buying. I appreciate everything he did for me and I'm sure the boys will love the car too. I also wanted to thank financing for finding me a better rate (2% lower) than what I walked in with. Thanks for that and your guidance on picking an extended coverage policy. I have purchased vehicles from Perillo/Chicago, Elmhurst /BMW and now from Laurel of Westmont, and by far, they had the best customer experience. I will be doing business with them on any future BMW I purchase. Thanks again Laurel!

Lilly Kolarski was very knowledgeable and helpful throughout the process of ordering, following the manufacture and delivery of my 2022 M5

Was given a difficult time by agent Blake who misread the coupon at first. Did not get final discount until payment was finally made. Very unprofessional. Only got corrected discount due to my complaint who manager was mistaken on how disCount works. Needs to be retrained.

I worked with Jeff Abass he was fantastic! He went above and beyond when it came to taking care of me and the vehicle I was purchasing. I would purchase from him again. Also, the finance department was great too, they found me a better rate 2% lower than what I walked in with so thank you! By the way, I am loving the vehicle - thanks again for your excellent treatment it was a pleasure doing business with you all.

I was greet excellent personal service. The service tech was very professional by explaining to me the maintenance of my BMW X1. Then the repair technician made a video of a walk around my vehicle to show me and explain what he saw.

A very good place. Jason my salesman was very professional and didn't pressure you when your making decisions. I definitely would purchase from this Dealer again. 👍👍👍👍

I've recently purchased two vehicles from Laurel BMW and couldn't be happier! Jessica is an amazing sales professional. She is friendly, personable, and efficient. I typically avoid traditional dealerships because I despise the sales and finance run around you typically get. There was none of that at Laurel BMW! I knew the vehicle I wanted and was in and out in under 2 hours. Buying a vehicle in a dealership in under 2 hours is unheard of but it seems that Laurel BMW has cracked the code. This is my dealership from now on for both sales and service!

My service advisor Blake Farmer very nice polite knowledgeable helpful great to deal with always does a great job working on my car great place

Easy appointment process, Tony listened to our concerns and was able to identify and repair our vehicle in a quick manner. Very Satisfied with our service at Laurel of Westmont.

Outstanding professional services

Excellent Service!

All work was completed in a very professional environment. Very satisfied with the work done on my car. it took a little longer than the original estimate. (4 hours instead of 2 hours) Overall, very satisfied.

Omer helped me with my newly purchased X1 immensely! I got the video text of what needed to be fixed on my car and how they would go about it. Everyone is very helpful and transparent and I would recommend them 1000% to anyone!

outstanding professional services few other dealers wouldn't even do simple maintenance on my i3. definitely bringing my car here from now on

Everything was done to make this easy. I was contacted the night before and offered an opportunity for a loaner (I had said no to a loaner online when making the appointment), prompt service upon arrival, a very good estimate of service costs when dropping off, easy use of coupons, prompt delivery of the car after payment.

Great service and estimated time is very accurate.

Oil change was done in a timely manner. Everyone was polite and professional.

Great service and excellent sales team! They go the extra mile!

In a difficult market your salesman, Tony Alonso, was helpful in finding a car that fit our needs and one that we could afford. This is our third car we have purchased from Your dealership and each time from Tony. I can’t say enough positive things about him. He has an extraordinary memory and is very personable. He is now like one of the family.

They told me that I would have my car ready in four to six weeks. That was not true, it took four and a half months.

Living in rural west-central Illinois, I have choices in BMW dealers and service. I choose to drive 3.5 hrs. to Laurel BMW for their terrific service!

Appreciate the Advice and explanations from Blake Farmer on why certain fixes to the vehicle. The video walk-thru, visually helped understand the vehicle condition.

Blake was very helpful and explained my options well. Car was done quickly and was cleaned.

I had a great buying experience. No Haggle whatsoever.

The service department is great here. We used to go to Motorwerks in Barrington and for the same service here (definitely friendlier at Laurel) your majorly saving. Barrington was charging more than $500 more for the same m class brake job for a single axel. They are always efficient with my time and communicate well. Tony in service will take care of you well, no games here! Thanks again!

Great experience overall. Had to go back and get my address updated on my title and registration.

Scheduled service for my 2018. Omar was fabulous! Kept me informed via text and explained everything to me. I was scheduled to get a rental from enterprise, but I didn’t want to spend time there so I told him I would just Uber home. Omar had someone drive me home. He was super nice, I felt very comfortable. My service ended up being covered under the extra maintenance plan I purchased (by 10 days, it was expiring soon!) so I lucked out and saved money. Thank you Omar for the great experience!

Laurel BMW they take care of you I had a bad experience which turned out to be the best experience my oil wasn’t checked they actually picked up my car from me Brought me a loaner car detail my car and change everything that needs been changed and brought my car back I love Laurel BMW they will take care of you I would not go any place else I write them number one in my next car will come from them my BMW thank you Laurel BMW you are the best !!!!

I brought my BMW 640M GT in for service. They did an awesome job! My car needed an oil change, cabin filters, but, they went beyond that. They put it on the scope and found other minor issues which they caught. In all the service took about 2 hours. I just waited for the car; caught up on emails, had coffee, my phone calls to clients. It was great!!

Darrell is the best sales rep I have ever experienced. By far.

Tony kept me informed and was very helpful. We are very satisfied with the results?

Blake Farmer was very accommodating and ensured timely and correct work was performed. Very appreciative of being taken care of during a very challenging time.

Everything how has to be with an dealer with good reputation. Without any problem.

This dealership provided exceptional service and impressed me in every category possible!

Great sales team and finance team! Thank you to Alec and Joe

Prompt and courteous. Facilities are clean and staff is attentive.

My experience was good. Most of my decision was made since I was coming from a xxxxty BMW dealership in Kalamazoo. The sales guy who worked with me was very transparent and respectful of my models and budget choices. Using these constraints, he presented me with a list of options and suggested the best one for my family and me. In the end, the whole deal was closed in 2-3 business days.

Excellent!!! I highly recommend Mr. James Randall at Laurel BMW of Westmont.

Great people to work with, buying a car or service Top Notch

Lilly was awesome to work with, she was very easy to work with and honest about the build and order process that went just as she planned Great experience, !!!

Outstanding experience during the recent service of my 640xi. Scott handled every aspect of the process expertly and kept me in the loop regarding status and next steps. Highly recommend this dealership for both sales and service.

Great people and great service! The service was timely and the team was very thorough in their overview.

I recently purchased my dream car, an Audi A4 from Laurel BMW, the entire process was very enjoyable and easy, I was treated fairly and tbe car was prepped and ready when promised.

Had to roll in with out an appointment for a coolant issue Our service point of contact was Mr Wade He greeted us very professionally and was helpful with our concerns He took care of the problem him self Topped off coolant and replace out key fob battery Good job wade! And thank you Chris and Karen Fister

James Randall, my service rep, is great. Keeps me informed on status and cost.

Took my car in to get serviced last week, Scott took the time out to explain everything to me. Great customer service👍🏾 When I got my baby back it was running like it was new‼️ felt so proud. Thank you guys, much appreciation, Kesha…💜

They are THE BMW dealer in our area, keeping up to a standard of professionalism, excellent service, a great facility and treating their customers with respect.

Excellent service at Laurel BMW. Very knowledgeable, friendly, communicated well and handled my service with a high level of professionalism and excellent results. Thank you!

Laurel BMW if Westmont (Jay Buis) updated me on the progress of my car in a timely matter. I felt he new it was important to me and I was not just a number.

Omer and his team were phenomenal! The tech did a video to send to me showing my tire wear and the brakes and they asked me for approval on every detail. That builds trust and loyalty with a car repair place and Laurel BMW has my ABSOLUTE loyalty!

Great experience dealing with Jason and his colleagues. Start to finish, very supportive and easy to deal with. Love our new m240i!

Great experience. Alec had everything ready before we got there. Finance department was fast and to the point. Manager was upfront and honest. What else could you ask for.

Jay was very professional and took good care of me during my last couple of visits. I recently moved here to Chicago and from the very beginning Jay was courteous and excellent in customer service. He offered me a loaner car my first visit and got my vehicle services done promptly and even had it washed without me asking! 2nd visit was even better! Highly recommend Laurel BMW if you’re looking to work with people who truly care for you!

just purchased my new car at Laurel (430i). my salesperson (lilly) made it an easy and comfortable experience. very fair price for my trade in and negotiations were honest and equitable. lilly spent time with me going over functions and systems and did not feel rushed and encouraged me to return as further questions or problems arise. give them 5 stars

Good service. Helped get my car back on road right away.

This BMW dealership does the best quality service on my BMWX3. James was able to get me a convenient appointment. The work was done on time as promised. He even had my vehicle washed for me (and it was pretty dirty when it went in). I give this dealership five stars out of five. 🙂

Service is always prompt and responsive. Estimated time for service is reliable as I typically wait in the lobby.

Blake, service agent extremely nice snd helpful. Had done major work to be done and he helped me get to the lowest rate and still get the majority of work done. Got a loaner car for an extended time at no charge. Only disappointment was that the detail cleaning work on the interior was not done. But Blake was great and gave me vouchers to get it done at a later time. Ask for Blake! Great communication via texting.

Chris Cole made the car buying experience at Laurel BMW painless. He’s all about client service and worked with us to ensure our expectations were met. Highly recommend Laurel BMW. When there ask for Chris.

Good service, great environment and the customer service is great.

The staff at Laurel BMW is knowledgeable, professional, and ultimately a pleasure to work with.

Excellent service , All staff knowledgeable and professional , more importantly honest care about their customers today and the future. I will not purchase a vehicle from anyone else Laurel BMW is my trusted partner for purchasing vehicles. I have been doing business with Laurel BMW for over 20 years.

Went for an oil change service. They took me in even though I was 10 minutes late. Made the process very simple! They recommended other services such as tire rotation, etc. When I declined they did not try to push the service or scare me into getting it done. Were done on time and washed my car. 10/10

The most painless auto purchase I’ve ever made. Chris Cole was attentive to my every need and went above and beyond to get my deal done. Absolutely no high pressure sales and I still got an awesome deal on a great vehicle in this market.

Vessna and the Manager went above and beyond for a our smooth car buying experience.

The team at Laurel BMW made my search (new cars are hard to find!) and purchase so easy! I love my X3 and couldn’t be happier!

10 out of 10 for servicing, response tie, promised delivery time..I have been a customer since late 90’s and they have delivered on every promise ..can think of a better service team to address issues

I had a fantastic experience. Jason listened to what I was looking for and made it happen. I love my car and will continue to go to Laurel BMW in Westmont even though I live in the city.

We bought a car from Darrell and the whole experience was great! He was attentive, knowledgeable and made us feel comfortable throughout that whole process. We definitely recommend buying a vehicle here! Thank you Laurel BMW for giving us such a great experience with the Honda Accord sport!

Had a great experience with Blake Farmer and my 2005 X3. He was honest and very accommodating while she was in for repair. So far, so good!

Amazing experience. Luke Wierzba was my sales person. This is the 2nd BMW I bought from him. Super simple process and he always looks out for me. James Randall was my service advisor. I had a few minor issues and he took care of them efficiently. Great dealer. Thanks Guys!

This was the easiest dealership I have worked with. I was in and out in 2 hours. Andre and Joe was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Andre and Joe. I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Andre was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Professional as usual. Personal and efficient High quality vehicles complimented with high quality service.

Excellent service. Thanks to Vesna I am a happy owner of BMWX5 2021. Great job all - from the beginning to the end!

Pleasant buying experience. No pressure , patiently answered all questions .

Good service, reliable and on time. Will go there again.

I was having the oil changed in my 2019 BMW and the fluids checked. I had a loaner car so I could go home while the work was being done. Everything went smoothly.

Excellent overall experience. Christopher Cole was thorough and attentive. He followed through before, during and after my purchase.

Very good customer service The salesman I always use- Tony Alonso is the best too

I use Laurel BMW for all my service needs. I always experience top quality service and a dedicated team making it #1!

Great facility. Very timely work at an excellent price.

I recently purchased my BMW from Laurel BMW of Westmont. I spent ALOT of time searching, shopping, test driving and visiting dealerships. In the current state of purchasing cars, meaning being very tough, these guys made it easy. Tony (salesman I worked with) was able to assist me with ease and also find the exact car I was looking for! I struggled to find the match I was looking for and even while I was out of town, he was busy at work tracking it down. When the actual buying process was in order, I was in an extreme time crunch. He made what is typically a long, tedious, drawn out process… PAINLESS!! He was able to not just sell me a new car and get the paperwork taken care of, but also process a trade in at the same time. All while being mindful of my schedule. I highly recommend these guys and will only buy my cars from him.

I am a Florida resident that spends summers in the area. I always try and get my car serviced at Laurel BMW. Jay Buis is terrific

My sales man, Paul, was outstanding. We were looking for a hybrid car and there weren’t any available in Chicago. Paul went above and beyond to find a car for us... they ended up bringing one from California! His customer service throughout the process was great! Paul was authentic and easy to talk to. On the day my we picked up the car he was thorough when explaining us about the car. This is our 2nd BMW and this experience exceeded our first one by far ( the 1st time we purchased from a different BMW dealer). I highly recommend Paul and Laurel BMW!

BMW Westmont provided great service on my vehicle!

BMW provides four years of free service. The dealer attempted to have me pay for additional services that are not required. I didn’t like this shady practice

Great people to work with. Pleasant courteous and always willing to help you no matter what is wrong. The service department staff is second to none. GREAT TEAM. Thank you

Clean, courteous, friendly- pleasant. James Randall handled the service. Very pleased.

Service rep was great, kept me advised throughout the day as to what was going on and when the car would be ready

Outstanding. Mike Buzzelli is the best and always provides the best service.

I own 3 BMW's and all are serviced by Laurel BMW in Westmont. Jay has been our service advisor for years and always makes sure our vehicles are serviced correctly and delivered back to us when promised. We have never been disappointed with our service at this dealer.

This dealership provides consistently high quality service and has a very professional staff. In addition, my BMW Advisor James Randall for the past several years now is exceptional, trustworthy, and very knowledgeable. He carefully listens to the issues and ensures your car stays in great condition. Furthermore this facility is still fairly new, contemporary, and overall very welcoming to clients. I highly recommend this BMW dealership.

I had a great experience with the team there and the customer service . I will be a customer for life .

The sale was quick and easy. No hassle! Love it!

My wife?s BMW X1 is almost 8 years old and was due for service. This car still drives like new and after a detail at Laurel it looks like new. We have had our BMW?s serviced at Laurel for more than 20 years. We have worked with several Service Advisors during this period of time and worked with James Randall for about the last 8 years. James is terrific as were the other SA?s we?ve worked with. We buy BMW?s not only because they are terrific cars but also because of the outstanding service at Laurel!

Went on to check out the new x7. Loved it the seller Paul was very helpful in the whole process. I would recommend this lace when looking to get you a new car ask for Paul

Service is outstanding, my Service Advisor Mr.Scanland is very attentive to my Service needs. He makes sure I'm updated with the status of my BMW. Staff like this is why I drive past other BMW Service centers and only use Autonation BMW of Westmont.

Excellent customer service, love my new car!

Blake and team were amazing Not typical at other dealers for service

Sales person was friendly and helpful.

I had an engine emission light turn on with my 4 year old BMW X5. When I brought it in they ran several tests. There were several options that could be causing the problem. But identified a simple, low cost gas additives solution to start with. They did not charge me for the technical diagnosis time. Doing that made me feel like they’re a trustworthy company, who values customer service over just making a buck!

Excellent all the time! Been going there for years no disappointment.

Everything done as promised, quickly and to the t.

I purchased my Audi Q5 at Laurel BMW of Westmont. We felt taken care of from the minute we walked in. Jeff Abbas was so knowledgeable and answered all of our questions. The financing process was smooth and straight forward. Thank you for everything!

Jay in service is phenomenal. He calls back promptly, always provides through explanations and very Courteous.

Once again Laurel Motors does a great job for me. Repairs were done satisfactorily and cost less than estimated. Thank you Jay.

I had my 2012 Z4 in recently and just wanted to post that I had another great experience working with the pros at Laurel BMW, especially my long standing service advisor, James Randall. He always does a great job. He set me up with a great loaner while my car was being taken care of. He does an expert job explaining all the mechanical details to a non-gear head like myself. I recommend Laurel BMW highly!

Blake was very knowledgeable. Took Care of me from first contact.

Leased a BMW 3 sedan. Overall a good experience at this dealership. The sales personnel were polite, professional and listen ... absolutely no pressure. I believe the financial arrangement is fair. Very attentive technical support after sale as well. Their physical facility is upscale, clean and comfortable. 5 stars ....

The sales process was as smooth as i have ever experience with a very helpful sales and finance team to guide me through the process to make it a great experience. I’ve been back for services a couple of times since my purchase and the service department has gone above and beyond anything I’ve ever experienced in the past and I must say some of the best people I’ve ever dealt with. Especially thankful to James Randall in service, may be the most knowledgeable and helpful person i have ever dealt with in the service area. Thank you James!!

Great service very professional and friendly Nice waiting room, car was finished before the time. They told me

Great Experience!!! My service rep, James Randall, was very knowledgeable and went the extra mile to keep me informed and give me the excellent service Laurel BMW of Westmont is known for. Thank you very much. Carey Matson

Went in for usual service. Michael service advisor very helpful and everything went smoothly. He kept me up to date on progress.

Chris Cole is a very knowledgeable sales person. He was polite and not pushy. He followed up with answers on every question we had. Also, The dealer stay open late to complete all the paperwork so we could take our new car home. I would recommend Chris and Laurel BMW of Westmont to everyone.

Very good experience with Laurel BMW of Westmont. I must give most of the credit to Bridget Vancura who did a fantastic job. She answered all my questions, made me feel comfortable the the transaction. I drove 500 miles to made this deal and probably would not have except for the professional and courteous way she handled everything. Thanks for the great car and deal guys, and thank you Bridget

Been working with James Randall at Laurel BMW for many years now and he is incredible. His product knowledge, attention to detail, and customer service make him exceptions plus he always provides a fair price. He is one of the many reasons I continue to return!!!

The best Dealership, the best People and the best Price! I'm loyal customer for more than 20yers and never was disappointed true all these years with this dealership or people who works at Laurel BMW in Westmont! Special thank you Rich Stoll Sales Manager and his team. I'm highly recomend this dealership for everyone who want to shop or looking for new or used BMW. Donatas

Chris Cole was a great salesperson. Friendly, personable, and I felt had our best interest in mind.

Excellent customer service, staff are very professional's

Tony was great - so nice! Tony gave me timely updates as they had to keep my car overnight. Pretty disappointed how few employees actually had a mask on- most had them but didn’t have them covering their nose or mouth so what’s the point. Tony wore his the whole time.

Good clean dealer and work done well and painless.

We have enjoyed the process of working with Laurel BMW of Westmont. Our salesman, Scott, was very knowledgeable and helped with all our needs!

Very disappointed. I had appointment to demo car. When I came back after short ride salesman out with another client had to wait. Decided to buy car offered at dealership. Agreed on line to price. Submitted my insurance card etc. prior. I was given an appointment to pick up car. Again, met with salesman viewed car said OK and then waited about 1 hour waiting in salesman's cubical. He disappeared. Went to service desk. Told he was busy with another customer. Finally, finance manger introduce himself, apologized said he too was busy. After completing paperwork finance manager gave me keys and walked me to my new car. I typically buy a new car every year and this was my first experience with this dealership.

Yes! Great customer service! And free car wash😀

Quick and easy purchase process and competitive pricing.

Good experience overall, from the initial test drive through the negotiations. Good phone/txt communication and pretty good pace to the closing efforts. They?ve also been good about responding to questions after the purchase. Haven?t had it serviced there yet.

James Randall is the best I always bring my car to him for service

Excellent service . It was able to get an appointment on the day that I wanted and on the time that I wanted . I highly recommend this dealership to everyone ?

Our salesman Scott meidl was outstanding !! Made us feel very comfortable while we were looking over an suv we were interested in , he is very good at what he does, no pressure whatsoever just great knowledge on all aspects of the vehicle in question, and all others also I might add . Our finance man joe k very good also at what he does , no pressure on us to purchase any extras , all around great experience from everyone involved in our purchase will be back in time for our next bmw, thanks

Always great service. Friendly knowledgeable staff.

Friendly and helpful was able to move through the buying process expeditiously without any snags.

Personal care and polite service. Took care of problems and answered questions

I had a really great all around experience while buying my X5. Hassan was always attentive and responsive to my questions before and after the purchase. The managers are very personable were very eager to have a quick conversation getting to know me and why I was there. The team overall didn't try and push the sale on me or any extras such as coverages or extra plans. The biggest thing was that there were no added fees that I didn't see or know about. I will certainly be buying another vehicle from them.

I knew what I wanted in a Certified Used BMW and Laurel had exactly what I was looking for at a very good price. The buying experience was excellent all the way from my salesman to the financing team. The facility is state of the art and clean with an excellent service department that is attentive and strives to do all things right the first time for their customers. I would highly recommend this dealership and will buy from them again and service my vehicle here.

Great experience. Very happy with our new car!!

Jessica was fantastic. Lots of new widgets in the 4 series and she knew everything about all of them!

Great customer service! Love the free car wash!

My service advisor was very good. . He kept me informed ,

Process was great. Jessica Bizco was very helpful and committed. She was essential for the deal being done in time. Her manager Rich was was also helpful a was Jessica?s partner Paul.

Excellent customer service. Very attentive to our needs/wants. Unfortunately, we had an unpleasant experience at another location, BUT Laurel BMW renewed our faith in your brand.

Every one was friendly and helpful. The facility was clean. I pass another BMW dealership jut to come to this one.

BMW of Westmont is AMAZING! The service at this dealership is top notch! I would never go anywhere else.

Great salesperson Lily Kolarski. Great selection of cars and very friendly.

Jeff Abbas was the reason we purchased our car , he was extremely knowledgeable and professional and ensured we received our car in record time even with the impact Covid has had on all manufacturing industries. Jeff is kind hearted and makes one feel valued and really appreciated. He is exceptional on his expertise and experience and we will be back to do more business with Jeff!! Thank you Jeff!

Very good service there. My X5 showed low oil pressure one day and I just passed the dealer there so Karl helped me. They order the part from German and after they got the part and fixed my car very fast. Good service and Karl is very helpful.

Amazing service very quick response from the sales department and overall satisfied with the purchase quick and easy I would recommend this dealer to anyone

I came in to this dealer and worked with Lilly Kolarski, who has been the sales advisor for my son-in-law and grandson for multiple vehicles. When they heard I was thinking about a X7 they both said that Lilly was the one to go to. And they were right, Lilly was not just informative but patient and went so beyond the extra mile to help me. I drove home in a new X7 and the more I get in it the more I am loving it. I cannot thank Lilly enough and all the staff at Laurel to truly make this an enjoyable experience.

Service advisor trying to mislead me to get $900 of unnecessary services! Will not go there again!

I purchased a 2021 X3 from BMW of Westmont and was happy with the online response, follow up, and test drive. Andre and Chris were great and answered all my questions, and the process from inquiry through financing and driving off with my new car was pretty seamless. So far, the X3 has exceeded my expectations and I love driving it. The only other comment I would have is the day I went in to close the deal and sign, there was an associate who was walking around and in close proximity of others without a mask and not social distancing. Normally, I would just distance myself - however, when the dealership highlights their COVID protocol I would expect they stand by it, and keep their people accountable as well. While this does not reflect my overall positive experience, I feel that when you are paying for a BMW - an experience - you should feel safe not only in the car your driving, but the people delivering it.

Good service department. Excellent personal service from Blake.

Always well informed, friendly service reps. Easy to do business with.

Dealer representative, Tony Alonso, was very well prepared, knowledgeable as options available to me at end-of- lease, but patient with me as I eventually decided to purchase my 2018 BMW 320.

So I had my BMW serviced- not only did they not wash the car- they had me pick up my car at the employee parking- not knowing where my car was parked I spent a good 15 minutes looking for my car at less than 20 degree weather. Thanks a lot Laurel of BMW! Porsche looking better for my next car!!!

Overall I had a great experience at the Laurel BMW Westmont dealership when buying the 2018 BMW X3 x30Drivei. Jovan whom I interacted with me was very straightforward and transparent in his dealings and I the whole thing went smoothly.

Excellent service and many thanks for Jay Buis in the service department

James Randall is the man! Always direct and honest as well as being a great guy is extremely knowlegeable. Everyone at Laurel BMW that I’ve talked to has been friendly, helpful and welcoming. They really care about their customers and provide amazing service. No matter where you purchased your BMW I suggest them for servicing and for buying a new or used BMW. You’ll be glad that you did.

Mike Buzzelli was the best and provided great service! Looking for a BMW, He's your guy! Thanks Mike for the great customer service and a great experience at Laurel BMW!!

I purchased my 2019 bmw from them and they have always given great customer service. Not sure though why I had to pay for my tire rotation. I would have thought that would be covered in my plan.

I took my X5 in for regular service. I was greeted within 15 seconds by Karl. He asked if I had a preferred service representative. It was my first time there, so I did not. Karl asked me a couple quick questions and then walked me back to his desk. He provided a quote and an estimate of the amount of time for the service to be completed. Both were spot on! The waiting area was comfortable. My service was finished in 90 minutes and I left a very happy customer. Thanks to Karl and the entire team!

I recently bought a 2021 X3 from Hassan Arouri who was very professional throughout the entire process.He in turn with Rich Stoll made my buying experience a favorable one. Devon in finance also handled the transaction professionally. Overall very pleased with the team.

First service of my 2020 x5 exceeded expectation. Excellent systems, efficient, friendly.

Service rep was helpful. There was confusion as to why I was told no need to bring the car in before my warranty expired because the dealership would have been notified if something was wrong. When I did bring it in there were a few issues but was resolved by CS rep.

After settling on the purchase of a BMW X3 and placing a $2500 deposit on the vehicle. I scheduled my flights to pick it up the following week. Fast forward 3 or 4 days and just two days before my flight and I get a call telling me that the car has sold. I was told that it was the sales managers decision to try to get this car in the January sales window instead of the February (which is when I was picking it up). I know that used car sales managers don’t have the best of reputations as a trade but this one fits the reputation for sure. I would highly recommend that no one go through their buying process online. They can not be trusted to hold a vehicle until you get there to pick it up.

Scheduled oil change and ckup completed. Interesting experience with at least daily notifications from BMW, from the dealer, and from several others within the dealer to have this service done. OK- I gave up and had it done. Another discovery after a recent heavy snowfall: upon opening the trunk lid, the accumulated snow slid down off the trunk lid onto rear window then into the trunk. It is not clear how this will not happen every time we get a heavy snow. Any thoughts/recommendations?

Excellent as usual ?????????? Many BMWs later it?s still a pleasure ?

Service is always great. Brought the car in for routine care , and they took care of everything I needed

The salesman was amazing. He took the time to walk me through the entire vehicle so that I would understand everything about it. The finance manager was also very pleasant and explained my contract thoroughly and didn’t try to sell me anything that I didn’t need.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James cares about his clients and goes above and beyond to ensure they are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming. I?d definitely recommend this BMW location and advisor.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James Randall cares about his clients and goes above and beyond to ensure his clients are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming.

I was at the Dealership on a Saturday. My only (very minor) opportunity for improvement was that the "free" coffee machine was not working. Otherwise everything I was there to get done, got done very efficiently and more quickly than I had anticipated. Great customer service.

This dealer and their service team is the best. I have purchased many cars from them and I am very confident that they know what I like in my cars and present me with good choices. The service team has taken car of all the cars and maintained them perfectly.

Jay always does a great job for us and the many BMW's we've owned over the years! Paul and Sandie Garrett

Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely

Great explanation, very timely, very accommodating. Safe experience.

It was best experience. I would recommend my friends.

Laurel BMW is fantastic everyone there provides that personal touch that makes you want to return.

Tony Scanlon is an incredible service adviser. I had a sunroof drain plug clog, which resulted in ice cold water pouring in to the passenger seat of my X5. Even though I had no appointment, Tony fit me in to a busy Saturday schedule and got the issue resolved. I am truly grateful for this, as I was turned away from another local BMW dealership earlier that morning (who could only set me up with an appointment 5 days later). Thank you Tony and thank you Laurel BMW of Westmont.

Went to buy an SUV for some extra room. Hassan A. Showed me an X7. Didn’t know there was a seven seat SUV. Inventory was limited so he encouraged me to order exactly the SUV I wanted. He was very knowledgeable about the available options. Sales manager Rich R gave me a great price without the back and forth. When I bought the X7 I worked with Joe in finance. He explained all the paperwork and the additional warranties available. He was honest about my driving habits and what he recommended. Left feeling great about the experience

Laurel takes good care of me. I bought my car there and continue to have it services there. They are always available and have been extremely helpful. Great experience all around and would recommend them to others buying a BMW.

Everything went great, Scott was a big help and got everything sorted for me to get my car, did everything by phone and had it shipped to NJ, would definitely recommend

Totally satisfied and impressed with the courtesy and professionalism. Special thanks to Jeff Abbas (Client Advisor)

Laurel gets the highest rating from me, they do everything right.

I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped, and I would receive to schedule within hours. But after pressing, I found out that the paperwork was shipped out five full days after I wired funds to dealership. No communication between sales person, sales manager, finance manager. I was mislead and I did not get the truth until I asked for shipment tracking number for paperwork sent to notary. No commitment or schedule for shipping the car to me until I asked to cancel the transaction. It?s been two weeks and I am waiting for title work to register the vehicle will in my state. I suspect this will drag out as well.

Michael Buzzelli was my service writer. Michael Buzzelli did a fantastic job. He is always available to talk and explain the process. I am really happy about my car after taking it to him. This is the best dealership in Chicago. They just remodeled the entire store so lots of stalls for repairs making more appointments available for everyone. They always have a loner car so you can get out of there and back to work in a new bmw while they fix your car. great spot

Excellent customer service Prompt and professional Would recommend

Timely service with great customer waiting area. Great coffee machine; very clean.

They treated me greatly especially the rep Jay. If they are like this on maintenance side, I’m sure they’re sale side is just as good. Thank you laurel.

I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!

Laurel BMW provides best in class service. I?m a longtime customer and I stay with Laurel because they always treat me as a valued customer.

Few associates are really good and try to help you out, few are exactly opposite

Everyone is really nice, honest which is a bonus!

timely appointment and service according to estimate; loaner provided was nice car.

Vesna was wonderful to work with. Very responsive and knowledgeable! My husband is extremely happy with his purchase experience! He’ll be back to the dealership for his service needs.

Great place to purchase, or service your new or pre-owned Bmw.

I worked with Luke and Darrel. Both salesmen were helpful and easy to work with. The sale closing took longer than we wanted but it went fine. I would recommend the dealership as a whole including salespeople and finance manager (Joe) we worked with. It’s only been 4 days but thus far we are happy with our purchase. We took our x3 in for service because it indicated front brakes were due even though we’ve only had the vehicle for 6 weeks. Upon inspection the dealership verified the brakes needed replaced. Although brakes are a wear item the dealership agreed to replace them, as they stated they should have caught it during the pre-sell inspection. I applaud the dealership for doing the right thing instead of presenting a bill to us so early in the owner relationship. That type of service is appreciated and is what generates repeat business.

Timely service and great professional customer service

Good experience with the whole purchase process. Dealership has a good inventory to choose from

My SA, Tony Scanlon, is great.

fast and accurate service

Kind professional and efficient

Service, courtesy and honesty

Service Rep James Randall always gives the best and most professional service on every visit

Very helpful especially during these Covid times. Was able to get my car serviced right away. They allowed me to drop off/pick up my car outside, pay for service, in a contact free situation.

Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.

Great experience and Jay is awesome

Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a leaving of the brand fee, and wear on car fees that in our opinion should have been included in normal wear, and were never factored into previous turn ins. Buy a car or go somewhere else.

Takata unit replaced in my BMW 3 series (E46). I could not drop the car off at the dealer at this time because of my wife??s .injury. The pandemic was also a concern. I was going to postpone the repair until the spring. Instead, the dealer provided the service in my driveway. Very prompt and everything seems okay.

Always excellent service. Mike Powalski always goes above and beyond to accommodate my requests. He's a great asset to Autonation!

All services, timely and courteous

Great buying experience,Hassan Arouri was upfront, full transparency on the deal and easy to work with. Definitely would recommend!

Hassan Arouri did a great job. A very transparent transaction. From the trade in of my old car to the purchase of my new one . I did a majority of the deal via email and finished up in person. After owning the car for a few days I came back for a tech tutorial and that was very informative. Will definitely recommend both Hassan and Laurel BMW!

1st oil change. Offered a car wash if I desired. Waited for the car and was done in 40 minutes. Service waiting area was nice with TV, water , coffee, and tea

Jeff Abbas, our salesperson was Excellent! He kept us posted when the price would change. He was very responsive and we never really felt pressure to buy the car. I was not too thrilled on the financing part, where they gave us a very high interest rates for an 800 plus credit score, so we had to secure our own financing. They would have gotten 5 starts it if were not for the financing part.

Service was done on time appropriately . Car returned on time

Fast and fair! Jeff Abbas was helpful and effective, worked quickly despite having multiple customers, and didn?t waste my time.

Jeff Abbas at Laurel BMW of Westmont sold us a new X5 and we could not be happier with the price, the extended warranty, the professionalism and follow up. We have been going to Laurel BMW for service for our older X5 and they are kind and organized from top to bottom! You need a new BMW? Ask for Jeff Abbas!

Great service and friendly staff. Mike B. Was very helpful and professional. The loaner car was a big help.

Good experience. Very timely and accommodating. Nice waiting area

They nail it EVERY time, I couldn?t be more satisfied with their service department. I?m planning on purchasing a new car in the near future. My guess is their sales department will hit a homerun as well.

I found the car with the options I wanted on BMWUSA.com and contacted the dealership. They were super responsive and helpful. We agreed to the deal over the phone and I drove into Chicago the following day and picked up my new/used BMW. Great experience.

The people is very nice and professional I love it great job since the day one the communication was very good I would buy again I drove two hours from home the facility was super beautiful very clean and sanitized all areas

I appreciate the customer service and thank you Jay Buis for always taking such good care of me and my X5.

as usual wonderful, personal and professional service from start to finish

Jay was a big help in getting my car repaired. Thank you

Very good service except I got problem with my doors. Maybe the car washing people touched the sides of the doors and I could not close them anymore. They should be careful when they wipe down the cars. Other than that everything was good

Ice job done and always appreciate a loaner car too

Great service, professional staff, and state of the art facility.

Love my two bimmers... factory serviced; and I did a European delivery, autobahn track events, m3 driver school. Fun with my cars!

Salesman is so kind a lot of experience with cars able to explained what we need highly recommended