
Recent Reviews from Laurel BMW of Westmont
5
Great service and sales team! Enjoy working with Lily Kolarski as my sales adviser.
E. S.
Jan 17, 2021
5
Great job ! Professional staff! Excellent customer service😎
oleksandr martynov
Jan 15, 2021
5
I got our X5 from here and the experience was absolutely smooth and pleasant. The sales associate was very knowledgeable about the vehicle. He explained everything about the vehicle that I didn’t see at other BMW dealers that I had test driven at. Not pushy, or aggressive selling but confident and gave us our space and let us making the decisions under no pressure. They gave us the time to decide and encouraged us to explore and research. I didn’t get this experience any where else. The buying experience was smooth and very nice and the sales person got us a good deal. This is a great place to buy a BMW. No high strung, bottom line aware aggressive pushers sales and service guys here. Just normal, knowledgeable and regular people who know a lot about BMW.
Arvind Ramanathan
Jan 15, 2021
5
This dealer and their service team is the best. I have purchased many cars from them and I am very confident that they know what I like in my cars and present me with good choices. The service team has taken car of all the cars and maintained them perfectly.
Claudia Kerbel
Jan 14, 2021
5
I was little skeptical about buying BMW again. I didn’t have good experience with Westmont dealership service department. I have purchased 2021 X2 now. Vesna was the saleswoman and she was very helpful before and after sale. I told her about my previous experience. By her assured I was at ease and happy to have BMW again. Thanks to Vesna and Joseph at FCS department for good help.
Sunita Sheth
Jan 13, 2021
5
Just got my X3 serviced with Karl Szeredy who was extremely knowledgeable, accommodating, and friendly as well! They took great care of my vehicle and had me out of there in no time. Cost was also way less than expected and service quality was premium!
Hal Boutte
Jan 13, 2021
5
Jay always does a great job for us and the many BMW's we've owned over the years! Paul and Sandie Garrett
Paul Garrett
Jan 13, 2021
5
When I initially made my service appointment I spoke with Jay, he was really kind and knowledgeable. My service advisor when I arrived at the dealer was James. He was very attentive and great to work with too. This BMW dealer is better and nicer than others in the Chicagoland area. They had me pay on line prior to picking up my car which seemed great at first. When I arrived to get my car, I still had to go to the cashier, she wasn’t able to see that I had paid in the system, and I had to sign all the paperwork! With COVID they should have let me pick up my car without having to enter the waiting area.
Meg Ogishi
Jan 12, 2021
5
James kept me informed, reviewed what was needed in the future and supplied a loaner car while I was being serviced. My car was returned clean , Thank you
Darrick carter
Jan 12, 2021
5
For the first time in all the years I have purchased or leased a vehicles over the span of my adult life, I walked away with an extreme feeling of satisfaction thanks solely to my sales associate Vesna Vidojevic I contacted and interacted with every BMW dealer across three states. It was Vesna's calm, knowledgeable phone interaction, that made me decide to to drive all the way out to Westmont to Laurel and bypassing two dealers within a 20 minutes drive from my home. I was not disappointed throughout the ordering car build and delivery process I would highly recommend, Vesna and Laurel BMW for anyone looking to purchase or lease a BMW
Anthony Charles
Jan 12, 2021
5
Excellent service appointment
Laurie Miller
Jan 11, 2021
5
Excellent service. Quick and efficient.
Ed Brackett
Jan 11, 2021
5
I love Laurel BMW. The facility is beautiful, the employees are knowledgeable, professional, personable and efficient. What more could you ask for? Thank you!!
Dolores Varbero
Jan 11, 2021
5
Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely
Michael Zygmunt
Jan 11, 2021
5
Great explanation, very timely, very accommodating. Safe experience.
Louis Mehl
Jan 11, 2021
3
Amazingly, I was able to get appointment right when I wanted. It was nice to see everyone wearing a mask (unlike in May when most were not) in light of COVID. I requested a simple tip off on the oil (I was having routine brake maintenance)... I figured if I was spending well over a grand $ this was a reasonable request.... 1 week later minimum oil indicator popped on. Kind of disappointing, I guess they try to do the minimum themselves in spite of the high prices they charge. I wouldn’t have left a review, but I kept on getting requests from them for my opinion. Cheers.
Weiser Cordero
Jan 9, 2021
5
Made an appointment to have my brakes checked. Very easy and was provided a loaner. The repair was covered under warranty and it took only 1/2 day. Very convenient and was extremely pleased with the Service Rep (Jay). I bought my BMW X1 here and have not yet been disappointed. The customer service is exceptional!
Paul Winsauer
Jan 6, 2021
5
Great Service!
Karen Navarro
Jan 6, 2021
5
We highly recommend this dealership as their sales and service staff deliver exceptional customer service. Karl on the Service Team delivered exceptional customer service.
Frank Muscolina
Jan 6, 2021
5
It was best experience. I would recommend my friends.
Amrinder Mangat
Jan 6, 2021
5
Excellent service
M. K. Sheikha
Jan 5, 2021
5
Laurel BMW is fantastic everyone there provides that personal touch that makes you want to return.
Monique Prescott
Jan 5, 2021
5
Excellent experience at Laurel BMW. Pat Womack, Rich Rams, and Devon Reed all worked together answering all my questions and making sure I was happy with the vehicle I had selected I decided to purchase an extended warranty for the peace of mind throughout ownership and Devon was very knowledgeable about the products they offer and found what suited my driving situation Thanks again Laurel BMW.
John Blaschek
Jan 4, 2021
5
Great customer service. Clean showroom, friendly service
Flby0161
Jan 4, 2021
5
Tony Scanlon is an incredible service adviser. I had a sunroof drain plug clog, which resulted in ice cold water pouring in to the passenger seat of my X5. Even though I had no appointment, Tony fit me in to a busy Saturday schedule and got the issue resolved. I am truly grateful for this, as I was turned away from another local BMW dealership earlier that morning (who could only set me up with an appointment 5 days later). Thank you Tony and thank you Laurel BMW of Westmont.
John Zaharis
Jan 4, 2021
5
Went to buy an SUV for some extra room. Hassan A. Showed me an X7. Didn’t know there was a seven seat SUV. Inventory was limited so he encouraged me to order exactly the SUV I wanted. He was very knowledgeable about the available options. Sales manager Rich R gave me a great price without the back and forth. When I bought the X7 I worked with Joe in finance. He explained all the paperwork and the additional warranties available. He was honest about my driving habits and what he recommended. Left feeling great about the experience
Fred Moonlake
Jan 4, 2021
5
I highly recommend buying a car at this dealership - in particular, my experience with salesman Scott Meidl was phenomenal! Scott is extremely knowledgeable and gave me a frank assessment of the options that would be worth the additional cost and gave me helpful information comparing the car to competitors during the test drive (I was considering both the X3 and the Mercedes GLC). He gave me a great price on a new X3 and worked with me on a good price for my trade-in. Even though it was after hours, he sat in the car with me to successfully sync up my phone and explained all of the features since my prior three cars had been with a BMW competitor. Thanks to the great experience with Scott and BMW, they successfully converted me and I couldn't be happier!
Kristen Goodman
Jan 3, 2021
4
Nice showroom
Benjamin Villafane
Jan 3, 2021
5
Great team, the manager Rick Rams and Sales Person Andre are amazing.
Abdul Ali
Jan 3, 2021
5
Laurel takes good care of me. I bought my car there and continue to have it services there. They are always available and have been extremely helpful. Great experience all around and would recommend them to others buying a BMW.
Christopher Woelffer
Jan 3, 2021
4
Always top notch greeting and expected service provided. Service writer knows you and your history.
Mike Schaal
Jan 1, 2021
5
Excellent customer service!
Lucy Arenberg
Dec 31, 2020
5
We've been customers of Laurel for quite some time, and every time we purchase a car, it's always a great experience. This time in particular, our Sales Consultant Darrell Phillips went above and beyond. He always does, and that's why we keep coming back to work with him and Laurel BMW.
Mary B
Dec 30, 2020
5
Everything went great, Scott was a big help and got everything sorted for me to get my car, did everything by phone and had it shipped to NJ, would definitely recommend
Oscar Sol
Dec 30, 2020
5
Totally satisfied and impressed with the courtesy and professionalism. Special thanks to Jeff Abbas (Client Advisor)
Tahseen Javed Siddiqui
Dec 29, 2020
5
Laurel gets the highest rating from me, they do everything right.
Patrick Needy
Dec 29, 2020
2
Visited 12.28.20 and people (salespeople mostly) were not wearing masks - literally in a pandemic. It made us very uncomfortable. They should keep the pandemic guidelines.
Tiffany W
Dec 28, 2020
5
I went to purchase a car after being in a accident and having my car totaled. Everyone was very personable and it helped make a already tough decision easier. Thank you to Chris and Joe for making my car buying experience that much easier.
Hazel Bell
Dec 28, 2020
5
Had a great experience at Laurel BMW everyone was very nice very helpful transaction went smooth would definitely recommend family and friends purchased used 2013 BMW 750LI car was in excellent condition inside and out and drove great.
Romeo Cain
Dec 27, 2020
5
Excellent service all around 👏 Patrick made the process easy peasy. I will definitely be back and will also recommend, he went above and beyond.. thank you
Janielle Golden
Dec 27, 2020
5
Hassan made my purchase easy and painless very easy to work it. Thank you
Maria Paz
Dec 26, 2020
3
I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped, and I would receive to schedule within hours. But after pressing, I found out that the paperwork was shipped out five full days after I wired funds to dealership. No communication between sales person, sales manager, finance manager. I was mislead and I did not get the truth until I asked for shipment tracking number for paperwork sent to notary. No commitment or schedule for shipping the car to me until I asked to cancel the transaction. It?s been two weeks and I am waiting for title work to register the vehicle will in my state. I suspect this will drag out as well.
Kal Senneri
Dec 26, 2020
5
Great service writer Mike Powalski, very informative and helpful. Also the mechanic foreman Alex really knows his stuff... Very nice and clean dealership... well run service area. Porter was very nice and helpful too.
Robert
Dec 25, 2020
5
Had a great experience getting service at this dealership. Courteous and helpful staff. I waited for my car in comfortable waiting area. Thanks!
Marilyn Brink
Dec 23, 2020
5
Michael Buzzelli was my service writer. Michael Buzzelli did a fantastic job. He is always available to talk and explain the process. I am really happy about my car after taking it to him. This is the best dealership in Chicago. They just remodeled the entire store so lots of stalls for repairs making more appointments available for everyone. They always have a loner car so you can get out of there and back to work in a new bmw while they fix your car. great spot
Edward Johnson
Dec 23, 2020
5
Outstanding dealership! Love the attention to detail and customer focused service.
Jesse Mathews, III
Dec 21, 2020
5
Great service
Jerry Green
Dec 21, 2020
5
Exceptionally satisfied with the service of Mike Powalski. It was fast and exceptionally satisfied with his service . I will ask for him next time I do my service . Thanks !
Belen Coles
Dec 21, 2020
5
Excellent customer service Prompt and professional Would recommend
Roderick Palmore
Dec 21, 2020
5
James Randall in the Service Department is Awesome!
Nutmeg Slagter
Dec 19, 2020
5
The only dealership that was upfront with pricing right away. Jessica B. was great. I like to be straight to the point no funny business and they were.
Jose Estrada
Dec 19, 2020
5
Fast service and washed my car as well.
Benny Leung
Dec 19, 2020
5
Timely service with great customer waiting area. Great coffee machine; very clean.
Michael Debre
Dec 19, 2020
5
James Randall provided exceptional customer service on my first visit Laurel BMW! The warranty work was done, with no questions asked. I have dealt with other dealerships past and my experience with Laurel was far superior to any other. My Thanks to James and the service team at Laurel BMW of Westmont!
Steve Slagter
Dec 18, 2020
5
Always accommodating. Great communication between Mike P. and me. Good place to go for BMW needs.
Jack Cross
Dec 18, 2020
5
I bought a 2019 BMW site unseen and had it shipped a 1,000 miles away and could not be happier!! It was quick easy and no pressure for add-ons. The car is BEAUTIFUL and I absolutely love it!!
Doyle Jensen
Dec 18, 2020
5
They treated me greatly especially the rep Jay. If they are like this on maintenance side, I’m sure they’re sale side is just as good. Thank you laurel.
Hunter7g
Dec 18, 2020
5
Could not be happier, dealing with Mike (Buzz) is always a pleasure. Thank you again and again!
Ultimate Transport Solutions
Dec 17, 2020
5
I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!
Andre de Vera
Dec 17, 2020
5
Mike Buzzelli is always there to help, always very happy with the service. A+++
Bzyk Von Rafael
Dec 17, 2020
5
I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!
Andre Devera
Dec 17, 2020
5
I always service my cars here, best service advisor is Michael Buzzelli he is always on top of your bmw M.
valeriu grebencea
Dec 16, 2020
5
Had a very nice experience buying a new car at this dealership. Our sales contact Mr. Andre Devera was very helpful throughout the purchase. He helped us do a test drive, go over various models and options, worked on all kind of documents for the purchase process and awesome support after we bought the X3. He has been able to answer all my queries over the email and always helpful and forthcoming. I definitely recommend this dealership if you are looking for BMW.
Roop Gupta
Dec 16, 2020
5
Great service
Chatovanaya Walters
Dec 15, 2020
5
Great service - but.....The tech offered to fix my brakes but I found the pricing very high. I chose not to fix them and instead took my car to a local guy and he fixed my brakes for half the price. Why are you charging so much? The tech tried to give me a discount, I wish laurel BMW would offer a fair price so we don’t have to take our car elsewhere. I know the parts are BMW but I’m not going to pay almost $2K to replace my break pads.
Suzanne Akhras Sahloul
Dec 14, 2020
5
Laurel BMW provides best in class service. I?m a longtime customer and I stay with Laurel because they always treat me as a valued customer.
Thomas Gangas
Dec 14, 2020
5
BMW Westmont service team is top notch best in class. I have never had an experience that was not excellent. They make it so easy to do business with. This particular time Bob K. assisted me; super professional and personable. I've made a full switch from Ford (awful customer service / god awful) to BMW. While quality of the car is #1, not feeling "taken" and feeling welcomed and help is a close second. Thank you Bob K.
John Scimone
Dec 13, 2020
3
Few associates are really good and try to help you out, few are exactly opposite
Sirshendu Paul
Dec 13, 2020
5
So Pandemic 2020 car buying is totally different and potentially hazardous! Especially when you are buying an expensive used sports car sight unseen from 800 miles away. A beautiful 2011 was on the lot at Laurel BMW in the Chicago area and met my criteria to a "T". Only problem was I was in Northern NJ...and not going to Chicago any time soon. Long story short, the sales team at Laurel made it happen with a minimum of stress. Thanks to Hassan Arouri and his team mates I've got a sweet new set of German wheels in my garage dropped off last night. Now I just need somewhere to go! Recommended dealership...
Mark Salisbury
Dec 12, 2020
5
Everyone is really nice, honest which is a bonus!
Cindy Anderson
Dec 12, 2020
5
timely appointment and service according to estimate; loaner provided was nice car.
charlie
Dec 12, 2020
5
Karl and team were great!
joe hughes
Dec 11, 2020
5
We had a great service experience with James R as he is honest and had our best interest in mind when servicing our car. He went above and beyond by providing a loaner during service, and then following up with an additional call after we picked up our car to make sure everything was perfect. In addition, James R in service Is fantastic, as he communicates clearly, understands service urgencies. We are loyal to Laurel BMW because of James.
D Berns
Dec 11, 2020
5
Vesna was wonderful to work with. Very responsive and knowledgeable! My husband is extremely happy with his purchase experience! He’ll be back to the dealership for his service needs.
Ivana Majic Longest
Dec 11, 2020
5
Tony was great! I liked his knowledge and courtesy to assist me with the right services for my X5 to help maintain performance.
Isaac Barrera
Dec 10, 2020
5
Great place to purchase, or service your new or pre-owned Bmw.
Richie Rams
Dec 10, 2020
5
Beautiful dealership and great people. Everyone there from the managers to the sales guys are very professional. No haggling and no pressure. Place is super clean and well dressed. This is how you run a BMW dealership.
Jay Boness
Dec 9, 2020
5
Smooth and efficient process.
Greg Klamrzynski
Dec 9, 2020
5
Thanks to Mike Buzzelli for his amazing Costumer service goes the extra mile for his costumers Thank you to him and the staff at Bmw of Westmont
ardi memaj
Dec 8, 2020
2
I firmly believe that Customer Service is important. I placed my trust in taking my vehicle to be serviced and believe that a service that I was charged for did not take place. Satisfaction is the key to being a loyal customer. It’s unfortunate because I will no longer trust to take my vehicle to be serviced at this establishment.
Rachel Cornier
Dec 8, 2020
5
J Randall is professional and very attentive to his customer needs. It's refreshing to have courteous service at a dealership nowadays.
Danny Shaw
Dec 8, 2020
5
Attention to detail regarding my vehicle was great
Cindy Aguinaga
Dec 8, 2020
5
I worked with Luke and Darrel. Both salesmen were helpful and easy to work with. The sale closing took longer than we wanted but it went fine. I would recommend the dealership as a whole including salespeople and finance manager (Joe) we worked with. It’s only been 4 days but thus far we are happy with our purchase.
Josh Johnson
Dec 8, 2020
5
Timely service and great professional customer service
Kristin
Dec 8, 2020
4
It was great. Timely service and great staff.
LJ Buffardi
Dec 7, 2020
5
Good experience with the whole purchase process. Dealership has a good inventory to choose from
Simon Dadouche
Dec 7, 2020
5
My SA, Tony Scanlon, is great.
Drew Coolidge
Dec 7, 2020
5
A wonderful experience working with Lilly. I couldn’t be happier!
Steven Friedman
Dec 6, 2020
5
Great service as always...very helpful and knowledgeable.
franciso landeros
Dec 5, 2020
5
Awesome Service dept . Mike B. was very helpful .
Dawid Jarecki
Dec 5, 2020
5
fast and accurate service
Carlos Figueroa
Dec 5, 2020
5
Mike Buzzelli, service advisor, is excellent & consistently makes me happy I chose Laurel BMW for my service
Michael Bercek
Dec 4, 2020
5
Service and sales are excellent here! Highly recommend!!
David Timothy
Dec 4, 2020
5
Jay Buis was very helpful in scheduling the service and making sure I understood what was taking place. The work was finished on time and everything seems ok. Jay is my goto guy at a Laurel.
Phil
Dec 3, 2020
5
Excellent service hands down no issues. I have been a customer for 11 years never had an issue with the service at this dealership all the people that work their are excellent.
Miguel Azar
Dec 3, 2020
5
Superb service that matches the quality of their vehicles. The only place to take your BMW!
James A. Brown
Dec 3, 2020
5
Had a great experience buying a new to me 2018 X-5. Paul Labak was the salesman and was very helpful before and after the sale. I highly recomend this dealership for any BMW purchase.
Doug Needler
Dec 2, 2020
5
Took a chance of stopping into Laurel after a "warning" symbol came up on the dash of my X 3. Thankfully they were able to assist me on the spot, and in no time I had my car back and on my way in the span of an hour. Thanks to James and Mike in Service!
Bob Boyd
Dec 2, 2020
5
The service department was very prompt and courteous when I brought my car in for work to be done. When it was ready for pick, it was cleaned and washed. I would recommend Laurel BMW to anyone needing service work on their new or old BMW. Russ C.
Russell Custer
Dec 1, 2020
5
Kind professional and efficient
Lori Alfano Lomahan
Dec 1, 2020
5
I recently purchased an X5 @ BMW of Westmont. It was the best car buying experience I’ve had. The entire process was relaxing and stress free. My sales advisor, Tony and finance manager, John were both professional and friendly. Outstanding overall experience!
Mike Hunter
Nov 30, 2020
5
Recently bought a new X5 Laurel and it was a great experience all around. Luke was fantastic to deal despite the transaction being a bit complicated as they had to buy out the lease on my existing vehicle from another brand/dealership. I highly recommend Laurel!!
Joe Cortese
Nov 30, 2020
5
Service, courtesy and honesty
Robin Hughes-Taylor
Nov 30, 2020
5
Service Rep James Randall always gives the best and most professional service on every visit
Robert Schmieder
Nov 30, 2020
2
Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.
hawkgt12
Nov 29, 2020
5
Very helpful especially during these Covid times. Was able to get my car serviced right away. They allowed me to drop off/pick up my car outside, pay for service, in a contact free situation.
Mrs. Siegel
Nov 29, 2020
3
Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.
Louis Chi
Nov 29, 2020
5
Didn't actually but the car there, but the sales staff (Chris) was awesome.
David Bernhard, Jr.
Nov 28, 2020
5
Beautiful new facility. Team was extremely professional and my car was ready whent it was suppose to be. Thank you.
Mohammad Khan
Nov 26, 2020
5
Laurel BMW is the best dealer in the Midwest! My service representative Michael is professional, friendly, and knowledgeable. He explained in detail about the service preformed on my vehicle!
Keith Goodnick
Nov 25, 2020
5
Mike was great to work with. Did a great job of keeping me up to date regarding what needed to be done to the car and the cost Thank you, Laurel
Jim Noth
Nov 25, 2020
5
James is a great service rep! I know when i need something it will be attended to in a timely service! Thanks James!
Penelope D
Nov 24, 2020
5
I will only take my used BMW to this dealership for service. Jay Buis in service is professional and cares about his customers.
Brian Bembenek
Nov 24, 2020
5
Great experience and Jay is awesome
Diane Papac Doolittle
Nov 24, 2020
2
Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a leaving of the brand fee, and wear on car fees that in our opinion should have been included in normal wear, and were never factored into previous turn ins. Buy a car or go somewhere else.
Derek
Nov 24, 2020
5
Takata unit replaced in my BMW 3 series (E46). I could not drop the car off at the dealer at this time because of my wife??s .injury. The pandemic was also a concern. I was going to postpone the repair until the spring. Instead, the dealer provided the service in my driveway. Very prompt and everything seems okay.
Daniel Anderson
Nov 24, 2020
5
Prompt service with a smile. Very accommodating with prompt follow-up. thank you
Lisa Betts
Nov 20, 2020
5
Pleasant people and work was done on time.
Gary Kozak
Nov 20, 2020
5
Always excellent service. Mike Powalski always goes above and beyond to accommodate my requests. He's a great asset to Autonation!
DeniseD
Nov 20, 2020
5
I went in to get a free recall done and they treated me the same way they would treat someone who was coming in to buy a car. Really cool dealership and great service
james ramicone
Nov 19, 2020
5
My wife and I had a great experience, everybody was helpful and polite. Our salesman, Paul, even helped set up the bluetooth for our phones and part of the navigation. And we didn't even buy a BMW, we bought a used car!
Scott Olson
Nov 19, 2020
5
Service is great here. Everything is seamless, makes everything very easy. Have been going to Mike P for years, he's great.
Nicholas Scalabrino
Nov 19, 2020
5
All services, timely and courteous
Lou Mehl
Nov 17, 2020
5
Great buying experience,Hassan Arouri was upfront, full transparency on the deal and easy to work with. Definitely would recommend!
Laura Schaefer Zubik
Nov 17, 2020
5
Hassan Arouri did a great job. A very transparent transaction. From the trade in of my old car to the purchase of my new one . I did a majority of the deal via email and finished up in person. After owning the car for a few days I came back for a tech tutorial and that was very informative. Will definitely recommend both Hassan and Laurel BMW!
Laura Zubik
Nov 17, 2020
5
1st oil change. Offered a car wash if I desired. Waited for the car and was done in 40 minutes. Service waiting area was nice with TV, water , coffee, and tea
Scott Gapsevich
Nov 16, 2020
4
Jeff Abbas, our salesperson was Excellent! He kept us posted when the price would change. He was very responsive and we never really felt pressure to buy the car. I was not too thrilled on the financing part, where they gave us a very high interest rates for an 800 plus credit score, so we had to secure our own financing. They would have gotten 5 starts it if were not for the financing part.
Cristina
Nov 16, 2020
5
I purchased a 2019 Nissan Versa a couple of weeks ago from Jessica B at Laurel BMW. She was the most phenomenal sales rep I could have asked for! Not only was she wonderful with communication, but the experience was far beyond anything I could have hoped for. Before I arrived to see/test drive the car, she had it washed and cleaned for me and pulled up front. She took me on a great test drive, and was also able to share her personal experience about the vehicle since she had also once owned one herself. She was personable, took her time with me and my aunt who tagged along, and made the process of buying so smooth and quick. It was not hours of painfully waiting around in a dealership, dealing with frustrations, back and forth, or any of that. The buying process with her was to the point, clear, and a great deal. I loved the experience and will be purchasing ALL of my future cars from HER. Would deff recommend going here for your next big purchase! GO SEE JESSICA!
Mikayla Kosicek
Nov 14, 2020
4
Service was done on time appropriately . Car returned on time
Ketan Jobanputra
Nov 14, 2020
5
Yes! The atmosphere is delightful! Very clean environment during these time. I had a tire issue and it was taken care of right away. The car was done on the same day.
Kathryn Gemell
Nov 13, 2020
5
Fast and fair! Jeff Abbas was helpful and effective, worked quickly despite having multiple customers, and didn?t waste my time.
Jason O'Hara
Nov 13, 2020
5
Jeff Abbas at Laurel BMW of Westmont sold us a new X5 and we could not be happier with the price, the extended warranty, the professionalism and follow up. We have been going to Laurel BMW for service for our older X5 and they are kind and organized from top to bottom! You need a new BMW? Ask for Jeff Abbas!
Matthew B. Brady
Nov 7, 2020
5
I've been going to Laurel for years and have always had the best service from Jay.
Andree Shields
Nov 4, 2020
5
Great service and friendly staff. Mike B. Was very helpful and professional. The loaner car was a big help.
Thom Devries
Nov 4, 2020
5
Good experience. Very timely and accommodating. Nice waiting area
Sonya Blakey
Nov 4, 2020
5
Ms Vidojevic an angel in human form , very thankful to her and how she made my experience the best , will always be a loyal customer
Nawaf abdulrahman
Nov 2, 2020
5
Great service experience again. Organized and efficient.
Jon Phillips
Nov 2, 2020
5
They nail it EVERY time, I couldn?t be more satisfied with their service department. I?m planning on purchasing a new car in the near future. My guess is their sales department will hit a homerun as well.
Patrick Needy
Nov 2, 2020
5
I found the car with the options I wanted on BMWUSA.com and contacted the dealership. They were super responsive and helpful. We agreed to the deal over the phone and I drove into Chicago the following day and picked up my new/used BMW. Great experience.
Jason Jablonski
Nov 2, 2020
5
Mike B, went out of his way to ensure my vehicle was ready and all service performed. The team at Laurel is on top of their game !
Rich Rams
Oct 31, 2020
3
I’ve taken my car into service at Laure BMW a few times and overall had pretty good experiences. The service writers are typically very good at communicating and setting expectations. However recently I brought my car in for service and it is very clear none of the staff are wearing masks or sanitizing between cars. I have a dash camera in my vehicle that showed porters and mechanics not wearing masks while inside customers vehicles. I would have been fine with this if they make an attempt to sanitize vehicles before giving it back to customers but this isn’t the case. I would advise taking your vehicle somewhere that takes this a bit more seriously.
Hussain Kazmi
Oct 31, 2020
5
The people is very nice and professional I love it great job since the day one the communication was very good I would buy again I drove two hours from home the facility was super beautiful very clean and sanitized all areas
Super happy
Oct 31, 2020
5
Excellent service — more than willing to go out of their way to fix minor issues and make the process as seamless as possible. Would buy another car from Laurel in the future!
Joe Delsignore
Oct 30, 2020
5
Tony is a good guy who will help you, he always help me and my wife with her 2013 bmw x3 ,,,,,good man ,,,,my word
Ninnee
Oct 29, 2020
5
This is a great establishment Tony was very helpful and informative the quote he gave was exact and a matter of fact it was even cheaper clean,friendly place to visit I will be going back for more work to be done on my vehicle.
Marilyn Tyler
Oct 29, 2020
5
We have been bringing our cars here for many years and have always had amazing service from Jay B. He makes sure all of our issues are addressed and taken care of. His honesty, professionalism and friendly demeanor is always refreshing to see. Thanks Jay and BMW!
Jessica Downes
Oct 29, 2020
5
Great dealership!
Elliot Adamczyk
Oct 29, 2020
5
Nice cars, nice people.
David Tuma
Oct 29, 2020
5
The people at the dealership were fantastic and very helpfull and very generous very affordable prices a amazing area too everyone is extra friendly u feel like you’re already home and nice cars in the loots and wide variety to choose from! I would recommend this place to all my friends and anybody who would like to look for cars here at Autonation and i would rather buy my cars from autonation then any other dealer
Gowther 10 commandments
Oct 28, 2020
5
I appreciate the customer service and thank you Jay Buis for always taking such good care of me and my X5.
Mari Perez-Hernandez
Oct 28, 2020
5
as usual wonderful, personal and professional service from start to finish
William Hulesch
Oct 26, 2020
5
Jay was a big help in getting my car repaired. Thank you
Kay Hartmann
Oct 26, 2020
5
Very good service except I got problem with my doors. Maybe the car washing people touched the sides of the doors and I could not close them anymore. They should be careful when they wipe down the cars. Other than that everything was good
Nancy Jimenez
Oct 25, 2020
5
It was excellent. Vesna was very professional, assured that I had the options I really wanted, and kept me updated until my beautiful BMW arrived. Great customer Service!
lorenzinodemedici
Oct 24, 2020
5
I'm a 1st time BMW owner and a big factor was the great experience I had here. I worked with Hassan A. Hassan is also a tech genius so he taught me so much on the spot. Everyone was so professional and I felt they genuinely wanted me to be happy with my purchase. They definitely exceeded my expectations!
Jennifer R
Oct 24, 2020
5
Ice job done and always appreciate a loaner car too
Marshall
Oct 24, 2020
5
Jay Buis is always a joy to deal with!!
John Brandt
Oct 23, 2020
5
Great service, professional staff, and state of the art facility.
James Brown
Oct 23, 2020
5
Came in for service on my x5 and to chat up my favorite service advisor - Anthony "Tony" Scanlon. Tony always takes the time to explain the work that is needed, set accurate expectations and follows through on commitments! Tony is great and the reason I come back time and again!
Ashish T
Oct 22, 2020
5
Great Job on my BMW, the New Power Upgrade and Performance is very welcomed!
Neil Sy
Oct 21, 2020
5
I have owned 3 bmw since 99... still own 2. Bought two from them including a European delivery; service them all here: I ask questions, and my advisor Mike Buzzelli gives me options so I can keep cars in service and manage expense...look these cars are more performance than your basic Corolla but the car and techs are state of the art. My 330 has 116k and my 2011 m3 30k I’ve gone to autobahn track events, m3 driver school... fun with your cars!
Paul Petersen
Oct 19, 2020
5
Always appreciate the professionalism, courtesy and efficiency of working with service team
Mike Ohata
Oct 19, 2020
5
Love my two bimmers... factory serviced; and I did a European delivery, autobahn track events, m3 driver school. Fun with my cars!
Paul Petersen
Oct 19, 2020
5
Salesman is so kind a lot of experience with cars able to explained what we need highly recommended
Home Health One Ltd
Oct 19, 2020
5
leaving this review based on a review on mask wearing.was there several hours saw employee’s wearing face masks except on phone or outside. FELT VERY SAFE. cdc rules states mask wearing within 6 feet of other people. People should leave their political views out of reviews.bought a new x3 very satisfied with laurel bmw.would recommend sales and service
S G
Oct 18, 2020
5
Service department and tech knows what they are doing. Simply the best place to repair your car. I’ve been a customer at BMW of schereville for a long time but Laurel BMW certainly won my trust. I’d give this dealership 👍 and BMW of schereville 👎🏾 .
Priyank Patel
Oct 18, 2020
5
Consistently great service overall from this location for several years to date. They also have a very spacious and contemporary facility that is very welcoming. My BMW advisor , James Randall, for the past several years, is the absolute best. He cares about his customers, trustworthy, and very knowledgeable. I always feel my car is in good hands when I arrive at the dealership. During this COVID-19 period, this facility has taken many safety and health precautions to make customers feel safe including offering Clorox spray for your vehicle being serviced. I highly recommend this location
Michelle D
Oct 17, 2020
5
James is great to work with. Honest and friendly!
Rishi Kapoor
Oct 16, 2020
5
I enjoy my car due impart to the phenomenal service at Laurel department at BMW. James R. and the rest of his team are always direct, attentive, efficient and friendly. If you own a BMW or want to buy one then it’s worth coming to Laurel to get your car serviced properly. It’s a new clean safe facility, they give you loaner BMW while yours is getting serviced. If it’s a quick oil change then they have plenty of space in the lounge with great WiFi if you need to get some work done. Laurel provides a great experience from purchase to years of servicing. Thank you!
Kevin JW
Oct 16, 2020
5
Laurel BMW of Westmont new state of the art facilities is without comparison. The service agents and maintenance technicians keeps my bimmer running like new. I look forward to my next BMW purchase with Laurel BMW of Westmont.
Herman Brooks
Oct 16, 2020
5
great service.came and picked up vehicle, since i have busy schedule.Mike Buzzelli is the best
Mike Iancu
Oct 16, 2020
5
Super friendly and respectful staff. Fixed my vehicle in a timely manner and provided a rental. Definitely recommend!
Nabil Gana
Oct 15, 2020
5
Great and professional place. They take any customer concerns very seriously. Tony Scanlon service manager was able to locate and fix issue with my X7 and went beyond my expectations. He is very fast and professional.
Bojan Radojicic
Oct 15, 2020
3
I brought my car in to have a check engine light and was charged $190 for the diagnosis. $190 for a 30 minute diagnosis is excessive and then to have my car returned to me w/out a measly exterior wash. Little things matter.
Jackie
Oct 15, 2020
5
Tony Scanlon service manager was able to locate and fix issu with my X7 and went beyond my expectations. He is very fast and professional.
Bojan Radojicic
Oct 15, 2020
5
Purchased my vehicle from Laurel and buying experience was excellent. Was in for a service appointment and start to finish received great support. Flexible scheduling, loaner vehicle, and updates during service were handled well.
Jim Stegen
Oct 14, 2020
5
EXCELLENT CARE. They were very professional and really cared for my car
Theophilus Hodges
Oct 14, 2020
5
Great day shopping with Bridget! She was very helpful, and made sure that I left with the car that I wanted. I truly recommend you seeing Bridget if you’re ever in need of a new or used car. She’ll take care of you at Laurel BMW.
Terry
Oct 14, 2020
5
This is an amazing dealership. My sales person was Paul Labak who really worked hard on getting me the deal I wanted. He preceded all expectations in many ways. There was a door ding on the car which Paul immediately addressed it by making an appointment with one of his guys and the ding was fixed right away. So kudos to Paul. I highly recommend him. He is very easy to work it. Best car buying experience so far. These guys have my business for the future as well.
Zahid Shuttari
Oct 12, 2020
5
Very positive support from Aaron McCall and end result service was excellent. My BMW is happy !
Terrence McDermott
Oct 12, 2020
5
Profesional, Polite and understanding
Rolando Arredondo
Oct 12, 2020
5
The service dept. at Laurel BMW of Westmont is first rate. Jay Buis is a true caring professional. I've been a customer since 2008 and just purchased a new 2021 BMW, in part, for the excellent service dept.
Nick D'Asta
Oct 12, 2020
5
Had a great experience with Lily as sales advisor who provided great technical assistance which made the selection process easier
Laurie Smith
Oct 12, 2020
5
Very easy to work with throughout the process
Brian Carrara
Oct 12, 2020
5
It was a good experience. I am in St Louis. The deal was completed by phone and email. By air ti Chicago and was picked up at 8:00 am. Closed the purchase at 10:00 and was on my way home. The BMW was as represented and closing was smooth.
Larry Richardson
Oct 12, 2020
5
A week ago by BMW X3 stuttered slightly upon ignition. A few days later the hesitation was more noticeable. Given my X3 is almost 6 years old and its the original battery I figured it was time to replace. Made a call to Laurel and then were able to fit me in literally 30 minutes later. An hour after arrival, I drove out with a new battery, all the electronics properly reset plus a car wash. Not a complicated service but I appreciated the fast response and a brief education on why the electronics need to be reset by a qualified service tech when the battery gets replaced.
markents
Oct 12, 2020
3
Very professional and helpful staff. They were very fast at replying to all my emails. I would highly recommend buying your next BMW at this location. Their prices are very competitive and the entire purchase was completed within a few hours. A special thank you goes out to Luke W. who helped make the shopping experience very welcoming and worked with us to negotiate a great deal. Luke was very patient and respectful during the entire process and never made us feel like we were under any kind pressure to buy a car that day (Laurel's finance/management team were also great to work with). Luke definitely went above and beyond when it came to answering our questions as well as recommending vehicles for us. I will definitely be buying my next car here. October, 2020 edit: Dropping this review down to three stars. Really poor service experience once the car was out of warranty. Called the service department to schedule basic maintenance and they hung up on me when I asked a question regarding prices. Just wanted to understand why they were charging almost double vs other local shops. Own 5 other cars (various brands) and never had this happen with other dealers when discussing quotes or invoices.
Roldan Padilla
Oct 5, 2020
5
Had a fantastic experience with this dealer. Sales associate (Luke) and his manager (Mark) were amazing. They answered all my questions and have reached out several times to make sure I’m happy with my purchase. They worked with me on my price and got me the car I wanted in my budget. Best car dealer experience I have had In a long time. I would definitely purchase from them again.
tiffany manning
Sep 30, 2020
5
Chris Cole was great to work with during our recent purchase. Helpful, knowledgeable and easy to work with. Love the new car and loved our experience at Laurel BMW!
Dawn Lewandowski Kemp
Sep 23, 2020
5
This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 1-year old X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!
Rebecca Yeng
Sep 22, 2020
5
This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 2018 X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!
Rebecca
Sep 22, 2020
5
Great service. 5 stars
Youssef Banoub
Sep 21, 2020
5
I had been searching for a specific vehicle with very limited availability. I had to purchase out of state to find what I wanted. I initially found one at an Ed Napleton dealership and was treated horribly - turn and run from that group of dealerships! I continued my search and found exactly what I wanted at Laurel BMW. The experience from inception was excellent. I contacted sales to confirm the vehicle was available. Within 5 minutes Jessica texted me pictures, videos and details of everything I had hoped to see and know. I was able to reserve the vehicle online (with no money down I might add, which was surprising). We drove down the next morning to find the car marked as sold with our name in the window. It was exactly what we expected. Laurel BMW gave us exactly what we discussed on our trade, paperwork was ready to go and we were happy with every step of the interaction. If you don't have a sales person, I highly recommend Jessica. She was great to work with.
Skyler Van Winkle
Sep 21, 2020
5
The service department at Laurel BMW never disappoints. I have serviced my vehicles there for over 13 years, and the service experience is always impeccable! While all of the service associates are great, Jay Buis is phenomenal! I would highly recommend servicing your BMW at Laurel!
Sherri Mitchell
Sep 21, 2020
5
Michael Buzzelli was FANTASTIC!!!!!!!!! We are now lifelong fans of Laurel.
Mark Streff
Sep 21, 2020
5
Jay Buis was my service provider. He was professional and addressed any issues that came up. He answered any questions that I had. The facility was clean and convenient. I wouldn't hesitate to return in the future.
Steve S
Sep 19, 2020
5
A very nice dealership with a friendly and Informed staff. Hope to do business with them soon
Rocco DiOrio
Sep 18, 2020
5
Took my baby in for a oil change and additional maintenance. James was very attentive and followed thru till the end. He even drove up my baby when I picked her up ! Thanks James :)
Sandra Grehan
Sep 18, 2020
5
It was hard to part with my 5 series sedan that I've loved for 10 years and 90,000 miles. Now I'm delighted with my new X2. Tony made the buying process fun at Laurel BMW. Their service experience also is exceptional.
Anne Morgan
Sep 17, 2020
5
Jay Buis has provided great service. The work has been done is excellent. Everyone is friendly at the site. The Laurel BMW of Westmont is our favorable dealership.
Mei Li
Sep 17, 2020
5
I bought my from Chris Cole. Not only did he give me a great deal, but his customer service skills were great. Even after my purchase was finalized he went out to my new car with me because he wanted to show me additional features and to help set my car up with Apple play too. He went above and beyond. I’m really happy with my car and I’m happy about the great customer service that I received.
Diana Ortiz
Sep 16, 2020
5
Jessica Biczo took really good care if me and helped me get into my dream car! The team was very professional, extremely friendly, and navigated me through a surprisingly effortless process!
Jay Benwah
Sep 16, 2020
5
Bought many cars here, and the service department is outstanding!
Michael I
Sep 16, 2020
5
Went in without an appointment and they were ready to service my vehicle.
Gabriel Llort
Sep 16, 2020
5
Always have had a great experience in the service department (Jay Buis) is awesome! Also, Jim, Jason, Jack, and just about anyone in the parts dept. is awesome. I have not bought a car there.
Jason Courtney
Sep 10, 2020
5
My Client Advisor, Jessica Biczo, made this one of the best car buying experiences I have had. She cared about what I wanted and ensured I was satisfied. She was professional and I did not feel pressured. I also want to recognize Devon Reid, CFS Director, who did a great job on the financing and paperwork. I would definitely return to Laurel BMW for my next car.
David B
Sep 9, 2020
5
Courteous and professional service.
Lazaro Fernandez
Sep 8, 2020
5
Great service and helpful staff! I will certainly refer friends to this dealership and return for future needs.
Sandra Weszelits
Sep 8, 2020
5
Excellent dealership with quality personnel that offers quality personal service and customer satisfaction!
Larry Theriopoulos
Sep 8, 2020
5
Everytime I take my BMW S3 to Laurel BMW of Westmont, it is an excellent experience. No complaints at all.
R D
Sep 3, 2020
5
Every time I come to get service done laurel bmw takes care of me. They keep me updated every step of the way. Top notch service all around.
Cmadsen
Sep 3, 2020
5
Jay Buis,Service Advisor at Laurel BMW was great!!!! He kept me informed and he and his team did a GREAT job of repairing and detailing my X5!!! I knew and did depend on him!! The Service Manager, Jim Mueller, got me a BMW loaner at the last minute, which I greatly appreciate!! Clarence Nails
hrman02
Sep 2, 2020
5
Straightforward and very quick process. Car ordered, built and delivered in 3 weeks!!
Ryan Laurenti
Sep 2, 2020
5
Pleasant efficient experience. I will be back
Richard Raab
Sep 2, 2020
5
Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.
Jackie Stent
Sep 2, 2020
5
Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.
Jackie Mullins Stent
Sep 2, 2020
5
Tony took care of a recall on my BMW. They were able to schedule me quickly and give me a loaner. The process was quick and easy, they had my car back to me later that morning. I can't comment on pricing of service as the recall was 100% covered by BMW but the service process was very good!
Kyle Humbert
Sep 1, 2020
5
I always have wonderful customers service
Lacy Radomski
Aug 31, 2020
5
Sales and service are excellent
Bruce Munsell
Aug 30, 2020
5
Great?? the service was completed in the time the service rep said it would be.
Alma Krzeminski
Aug 30, 2020
3
BMW 235 brought in for oil change and wash. Told manager the last time the license plate was bent. He assured me he would make note and it would not happen. Sadly after an hour wait, I retrieved my car and the front plate was curled up around the sides. I can't be the only one; I think they need to look at the mechanism in the wash that causes this to happen and re-engineer the clean. Building was clean. Would of thought some hand sanitizer would of been out. I hope the car was protected/clean.
Susan Errichiello
Aug 28, 2020
5
Service sold us on this dealership. We did not buy our car here we will definitely buy our next here!
Jeanine Demaio
Aug 26, 2020
5
The service was to take longer than expected so they gave me a loaner to drive. My car was ready when expected, was clean, and ready to go. Great service.
Jim Ewing
Aug 25, 2020
5
Excellent customer service, everything moved swiftly. Very satisfied with the experience.
Ivan Anaya
Aug 24, 2020
4
Though my buying experience was not great with Laurel BWM, they have addressed via the limited warranty with the purchase of my car a few repairs that were needed. The warranty was a 3 month 4,000 mile warranty. My original sales representative (Scott) and Mike Pawlowski (Service lead) were helpful in getting the issues addressed. Though one outstanding issue that was identified at another dealership was not addressed (based on Laurel BMW's feedback, this was not in need of repair), the work that was done seems acceptable and the total amount of repairs were >$4K. All in all, I would chalk this one up as an overall good experience with just a but of wonder in my mind if this other issue that was identified will eventually pop up as an issue again.
Daniel Yrigoyen
Aug 22, 2020
5
Luv this place. Clean, classy, friendly, efficient
Dolores varbero
Aug 21, 2020
5
Tony Scanlon is always a pleasure to work with . Everyone in the service Dept is very professional and helpful.
Milka Jevremovich
Aug 20, 2020
5
The service has always been great at Laurel BMW. Mike Buzzelli is the reason we keep going back. He is a fabulous service agent and gets to the know you as an individual and not just a customer. He knows his stuff and has always taken very good care of me and my X3. Thanks Mike!
Jennifer Bouma
Aug 19, 2020
5
Got everything I needed done even with a busy schedule thanks
Gerardo Boyas
Aug 19, 2020
5
Service has always been great. They finish in a timely manner and your car is clean when you pick it up. Appointment s are easy to make
Michael McNally
Aug 19, 2020
5
Great service. Very professional.
Tom Palmer
Aug 17, 2020
5
Kevin O’Donnell was the best sales associate I have had the experience to meet and work with when buying a car. He was professional and understood all of my wants and wishes. Laurel BMW is lucky to have him.
shelly Freebeck
Aug 15, 2020
5
Top notch very professional service department!
Matt Jansa
Aug 15, 2020
5
Luke and Tony attends to your needs with professionalism and quality service you can trust. My car buying experience and services with them has always been satisfactory and recommendable.
Ham Floro
Aug 12, 2020
5
jAY in Service was GREAT!! Got the job done right away when another dealer gave me the run around. Thanks again Jay
Roosevelt Sturkey
Aug 11, 2020
5
great work, timely service!
Ruta Sula
Aug 10, 2020
5
I purchased my X5 drive 50i July 25, 2020. Paul was the sale man who help make this experience tangible. I have to give God his Glory because he lead me to this store and told me which SUV to purchase..
Kimberly Davis
Aug 5, 2020
5
Great service with fair pricing and Mike is my man.
Carl Laudando
Aug 3, 2020
5
Great experience. Jeff was super helpful, attentive, honest, no bs and straight forward. He helped me find the perfect car within my budget and continued to help with me with questions I had after the sale.
Victoria Lane
Jul 22, 2020
5
Knowledgeable service advisors, excellent hours and good technicians.
Daniel Serritella
Jul 22, 2020
5
Fast service, rust worthy service rep. Mike B always helpful.
Hisham Jubran
Jul 20, 2020
5
I was able to schedule non-routine work quickly. The dealership was prompt with completing my work and as always, Mike P. goes above and beyond to make sure that everything is completed the way I wanted!
Judith J
Jul 20, 2020
5
Lilly is very professional, knowledgeable and pleasant to deal with.
Patrick Unkrur
Jul 18, 2020
5
Highly recommend Scott, he was super helpful! The whole place is very professional. Even though I was only buying a used car I was made to feel as welcome as a new car buyer, something I hadn’t felt at other dealers.
Charli McGrane
Jul 15, 2020
5
Tony is extremely helpful over the top customer service 👍
Beatta Marc
Jul 15, 2020
5
Mike Powalski has been a real pro. He has been creative, helpful and professional every time I?ve brought my 2011 5 series in for repair.
Terrance Lavin
Jul 14, 2020
5
My service advisor Anthony Scanilon was amazing. He fit me in because I was going out of town and made sure that I understood all of my options for repairing my car. He was friendly and went the extra mile to make my service experience a good one.
Madeline
Jul 9, 2020
5
Fast service, accommodation , excellent work and very helpful and nice staff
Fia Naseef
Jul 8, 2020
5
very professional organized
Maan Elkhadra
Jul 3, 2020
5
I highly recommend. Jessica Biczo is outstanding!
Larry Howe
Jul 3, 2020
5
My purchasing experience with this dealership has been one of my most satisfactory experiences which I remember. Their salesman and accounting personnel are very accommodating, well qualified and made my purchase as easy as possible. I highly recommend this dealership to my colleagues and friends.
Floro Ham
Jun 27, 2020
5
New showroom is nice. Service Coordinator wore a mask which was good.
Kim S
Jun 25, 2020
5
Service work is always done to my complete satisfaction. I am always treated courteously and professionally by the Service Representative, usually James Randall.
Bob Hooks
Jun 18, 2020
5
As usual prompt, professional and well done
William Hulesch
Jun 17, 2020
5
Recently purchased and had a car shipped from Laurel BMW of Westmont and had an awesome experience with Jessica. She was helpful and super responsive even on her day off!! Love my new car Jessica !!!
Samantha Bartos
Jun 17, 2020
5
Came in to get tires switched out and oil changed- it went quickly and smoothly. It was another great experience.
jrpfive
Jun 16, 2020
5
Staff was friendly and knowledgeable. The set pricing was competitive with the other dealerships I looked at. I would buy there again
Car buyer
Jun 16, 2020
5
Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.
Bob Boyd
Jun 15, 2020
5
I purchased my X1 in 2016 and have had very good service interactions. Everyone is very friendly and helpful. I have had positive service experiences these past few years except for one thing - the car washing. I had a substantial service where they had my car for two weeks and when I went to pick it up - it's very dirty. This has happened more than once. It's just disappointing but the more important piece is that the car is fixed without issue with very friendly & efficient interactions.
April Biszewski Zyck
Jun 10, 2020
5
Went in for a lost key replacement. Awesome service, follow-up's and results from Bob at Laurel BMW of Westmont. Go for it!
Hector Asaf
Jun 5, 2020
5
They're the most friendly, relationship oriented sales and service organization in the area. I especially like working with Andre De Vera in sales and have done four transactions with him in the past 2 years. Their service department is tops, too. I had a CPO 7-series oil change yesterday and they were prompt and fast. I imagine making future BMW purchases here.
M Salahuddin Khan
Jun 4, 2020
2
This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waiting to get in. Each office (2 finance people in total) had a person in there for over 1.5 hours. OVER ONE HOUR AND THIRTY MINUTES to move somebody through the sign-off process. I know some people read the fine print on anything they sign, but this was incredibly ridiculous. Scott apologized numerous times and was put in a bad position. The GM......what a waste of salary to have somebody in there who is supposed to be managing business operations sitting behind a counter talking to his employees more interested in passing time and laughing with his counterparts vs. looking at what was going on with CUSTOMERS and addressing what was an unacceptable situation. Believe me, I would have been long-gone before this deal closed but this was a purchase for my son - who I could not disappoint due to me being incredibly frustrated. My suggestion for this dealership - remember that you are a BMW dealership. You are supposed to be a premium brand offering a premium experience. Mine was closer to a Jim and Bobby's Used Car Lot experience. If somebody from AutoNation in an executive position is reading this, you may want to make a visit to this dealership to see what the heck is going on. You may also want to pull out resumes of anybody capable and interested in running a premier car dealership and begin the interviewing process immediately. One final note, I was not the only one frustrated. The guy next to our sales agent's office was screaming at his Finance representative 10 minutes after going in.. Such an odd experience.
Dan Y.
Jun 2, 2020
3
My 1st visit - for a fully auto inspection. Jake was very courteous and responsive. Unfortunately, he had a personal commitment and had to leave - following which, I was left in the dark as to my vehicle's status, requiring repeated follow-ups with the staff, and instead of being done at ~ 1300 CT as planned, left at ~ 1600 CT. In the spirit of continuous improvement, a friendly suggestion would be to ensure a new customer has a highly positive and comforting experience. I would have also loved to have a final 5 mins (or less) overview of my car, including explanation of the software update that was done etc... Otherwise, clean environment and facilities.
Satya Sridhar
Jun 1, 2020
5
Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.
Suman Mehta
May 28, 2020
5
Friendly service Good service
Judy Nesladek
May 23, 2020
5
First rate service department second to none. No problem too tough to tackle.
Dina Kritsas
May 20, 2020
5
Very helpful without being pushy. I was happy with my experience.
harleybikeil
May 19, 2020
5
I saw the 2015 Chevy Tahoe listed at the dealership. Scott Meidl was the salesman who contacted me. Very professional, open, patient and knowledgeable about the vehicle history. During the paperwork Scott keep me well informed of the process. A gentleman and scholar. Devon Reid was the CFS Director for financing the vehicle. Devon offered an extended warranty through the dealership, I declined, but he was not pushy at all. Overall the demand the two individuals were excellent. I would purchase another vehicle from the dealership in the future.
Bert Major
May 18, 2020
5
Laurel BMW has been a fantastic partner and has always done great work on my X5. I recommend them highly for both service and sales. In service, James Randall is stellar, In sales, definitely ask for Jeff Abbas.
David Fithian
May 13, 2020
5
Excellent and efficient service.
Issa Muasher
May 11, 2020
5
The technician ? James Randall was extremely accommodating and helpful with the service of my car.
Frank Gildea
May 4, 2020
4
The new building is si beautiful. Yes, everything completed on car .
Joyce Baskerville
May 2, 2020
5
Excellent service at Laurel BMW. Jake clearly explained the repair items needed and the cost. The Laurel BMW Service team is effective at keeping my 2009 BMW driving smoothly.
William McAlpine
May 1, 2020
5
Excellent job on car. Excellent protection for cars and people in today?s world against the virus. I felt safer there than in my own home. My car and I are ready to drive anywhere as soon as we get the word that it?s safe.
Joyce Stocker
Apr 23, 2020
5
I recently purchased a new car from Laurel BMW. The sales team (Jason and Tony) and Devon in were both knowledgeable and helpful. We really enjoyed the car buying experience with them.
John Hillebrand
Apr 21, 2020
5
My Sales Executive was professional and helpful from beginning to end. I was pleased with the results.
Laurend Doumba
Apr 12, 2020
5
Very good service! Thank you
Svetoslav Stefanov
Apr 9, 2020
5
The customer service at Laurel BMW of Westmont is excellent! James is very personable and goes out of his way to make sure every detail is attended to and that I am happy with the service! SO happy to have them looking out for me and my SUV!
Cynthia Royce
Apr 9, 2020
5
I cannot say enough about the excellent customer service at Laurel BMW of Westmont. James is both personable and professional and always sees to my auto needs in a quick and thorough manner! He goes above and beyond! There is actually another BMW dealership closer to my home; however, their service department appeared very disorganized and it was not a good experience. Laurel BMW in Westmont was quite the opposite! I wouldn't go to another dealer for service!
Cyndi Royce
Apr 9, 2020
5
Excellent service and very detailed. Recommendations of service needed very helpful.
Robert S Scott
Apr 6, 2020
5
Salesman Darrell (Reno) Phillips was EXCELLENT! Also had a very positive experience with finance person Devon Reid.
Jeffrey Ziffra
Apr 6, 2020
5
Satisfied with service. Will visit again. Would highly recommend.
Robert Allen
Apr 5, 2020
5
BMW Westmont GM just called me in follow-up to my negative review. He explained how the computer reset works and what service is coming up on my 320I,X Drive in 6,000 miles. However, this should have been explained to me by the technician before I left the dealership on 04/02/2020. Over-all I am pleased by the call and explanation. I would recomment this dealership and BMW to everyone.
Arthur Balducci
Apr 4, 2020
5
Always pleasant and professional. Thank you for updating the dealership to be in compliance with the social distancing order that has been place on the United States.
Cheri Vance
Apr 3, 2020
5
very competent and professional. timely and informative
Glenn Gardner
Mar 24, 2020
5
My recent service visit to Laurel BMW of Westmont was outstanding (as it always is)! James Randall has been my service advisor for the past several years and is always an incredible service advisor to work with. He knows my car and can always recommend appropriate services. This visit was no exception; he was able to ensure my service work was performed professionally and quickly to minimize my time at the facility. I especially appreciated his genuine concern to help make sure I would have sufficient space from other customers. I'm older with some chronic health conditions and greatly appreciated his thoughtfulness in this time of COVID-19. My experience with the complete Laurel team has always been excellent but James and the outstanding Laurel service department are why I'm willing drive and hour and a half to to Laurel (past many closer BMW dealerships). James Randall is why I'll return to Laurel for my next BMW....service really does sell cars! Larry V
Larry Vann
Mar 23, 2020
5
Excellent experience with the facility, staff and customer service
Sefer Gezer
Mar 20, 2020
5
BMW of Westmont is absolutely outstanding. I never go elsewhere and haven?t since 1983. Jay Buis is a tremendous service advisor and the service team always does great work. Can?t say enough good things about this dealership.
Robert w. marquis
Mar 19, 2020
3
I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.
Edwin Schmitt
Mar 17, 2020
5
The service and attitude they showed to me.
John Lynch
Mar 13, 2020
5
Mike Buzzelli coordinated my service appointment and as always he was professional, courteous, and made sure all went as planned. I couldn?t have had a better service writer !
Michael Bercek
Mar 13, 2020
5
Service team was extraordinary. Highly recommend Mike Powalski as a service writer! He made certain that all aspects of the service experience were completed to our satisfaction.
Gus Skapek
Mar 13, 2020
5
Excellent! Appointment service via telephone was the best experience! Upon arrival, service was immediate and very peasant. Service was completed as promised and the car was clean and shiny. ?
Vita Girdvainis
Mar 12, 2020
5
My service advisor was very knowledgeable and upfront. He not only asked mechanic to test drive my x5 but also ensured QA also check it out and ensure everything is good. I have total confidence with them.
Raj Patel
Mar 11, 2020
5
If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.
Lubo Pala
Mar 9, 2020
5
If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.
Lubomir Pala
Mar 9, 2020
5
Having never visited this dealership before (Laurel BMW in Westmont) we were very impressed with the size and cleanliness and professionalism and friendliness of all at this facility. Even more important, was the fact that we got very lucky in that the first professional we met upon entering the showroom, was our salesperson, Jeff Abbas. So knowledgeable about the automobile and really wanted us to choose the right car...there was no rushing through the sale/purchase....He even came in early the second day to accommodate us. Cannot say enough about Jeff. We would and will highly recommend him to others.
Toni Mawdsley
Mar 6, 2020
5
Nothing too much of a problem dealing with James, excellent customer service.
Shaun Dolan
Mar 6, 2020
5
Very positive experience. Professional sophisticated sales team. Tony Alonso was outstanding !
Cindy Gilmore
Mar 3, 2020
5
I have purchased 10 cars from Laurel over the past 15 years because of a great purchase experiences and excellent unwavering customer support in all facets of ownership . My sales person Lilly is top notch and always looking out for us as is my favorite service advisor Michael when service is needed supported by general manager Pat and sales manager Rich! The new facility is also beautiful and appealing. Love this dealership!
Loren Tiede
Feb 27, 2020
2
I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer
Tom Hajer
Feb 26, 2020
5
Early Monday morning (7:00 AM) appointment, but everyone that I encountered at the dealership was very prompt and courteous.
Russell Custer
Feb 25, 2020
5
Very pleasant and professional. Nice waiting area. Car was finished when promised.
John Kujawa
Feb 25, 2020
5
Jay Buis is an excellent service/adviser, he has taken good care of me when I come into the dealership. I like the way he treats, very friendly and professional. He makes sure my care is repaired correctly. I will always bring my car back to him for service and repairs and Laurel BMW.
Andre Clayton
Feb 21, 2020
5
Only thing I was very dissatisfied about was the fact that I was told that I could purchase extended maintenance coverage for my 2017 X3 42Kmi. come to find out that was not the case.
Sara Cox
Feb 20, 2020
4
Nice facility and I was treated well. Engine compartment was not real clean but repair was thorough.
Pamela Stahl-wallace
Feb 20, 2020
5
10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.
Nicholas Rzany
Feb 19, 2020
5
I truly appreciated the way I was treated by everyone in the service department, a special ?Thanks? to Karl the service manager who took care of everything promptly and professionally
Lawrence Casey
Feb 19, 2020
5
I have been visiting this location for the past 6 years. I really love the consistently high level of customer service at Laurel BMW of Westmont particularly from my advisor James Randall. Always a job well done!
Michelle D
Feb 17, 2020
5
What a wonderful SUV. The best I every owned and I have owned few. My sales person Tony Alonso was OUTSTANDING! He could have not been more knowledgeable and helpful with all aspects especially price. Highly recommended.
Carl Laudando
Feb 17, 2020
5
These guys always have the best customer service. I?ve bought 3 cars over 10 years and they always take care of me during and especially after the sale. They go out of their way to accommodate me. Don?t buy from anywhere else!
John Williams
Feb 14, 2020
5
The staff was very friendly and knowledgeable. They made the buying process quick and easy.
Shirley Brunson
Feb 13, 2020
5
Very courteous, friendly, professional and knowledgeable staff. They made the buying process very easy and quick.
Shirley Brunson
Feb 13, 2020
5
professional service at a high price. quick service.Nice facility.
Soterios Polychronopoulos
Feb 12, 2020
5
Great service. They got me in right away and were very prompt with letting me know what was happening. Repairs were finished as promised
Matthew Chadesh
Feb 4, 2020
5
Service advisor was highly competent and knowledgeable and courteous. Dealership offered me a loaner, which I did not expect because my car was not bought there and it is an older model. Repairs were done in a timely fashion and done as I was advised. I would highly recommend this BMW facility. As a note: I drive 60 miles to get my car serviced there because of the great facility, service and staff.
Joe Perez
Feb 3, 2020
2
Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an email with pictures to a sales manager there.
BMW Driver
Feb 1, 2020
5
The best service, on time friendly staff and I am happy with my car 🚗
Lilia Cruz
Jan 31, 2020
5
First time at this dealership. It is the best. Everyone so professional and nice. Especially my service advisor, Karl Sxeredy. He was just awesome. I didn?t know how they would treat me since I didn?t purchase the vehicle there. They treated me better than the dealership I purchased it from. Outstanding service. I am sure if anyone was purchasing a vehicle there they would be treated in the same manner. I would recommend to purchase and have service at Laurel BMW
Marian Williams
Jan 31, 2020
5
Wow - my 14 year old BMW runs and looks like a new car! Service rep "Sam" was extremely helpful with repairs needed.
Jan Schultz
Jan 30, 2020
5
Great buying experience. I would strongly recommend Jessica as a salesperson.
David E Shaw
Jan 29, 2020
5
Came here back in 2015 to purchase a new vehicle for my self. Last weekend, went shopping for a used car for my son, came here last, should have come here first! My son found the car he wanted, the price was very very good, and the customer service, excellent.
John Kuranty
Jan 28, 2020
5
This is the only BMW dealer I will do business with! I have bought 3 cars from them already and been doing all my service at Laurel! They are very attentive and quick, never had an issue and they always do as promised! Paul Labak is my sales person to go to! I hope to continue my relationship with them and trust me when I say, Im a very picky and detail oriented person! 😉
Moanya Daniels
Jan 27, 2020
5
I was well treated by all at the dealership. The facilities were clean and inviting. It?s always fun to look at the newest models while waiting.
Gary Kozak
Jan 27, 2020
5
I get my maintenance done here. They always take care of us. Very friendly and efficient. Easy to work with. The waiting area is well stocked and pleasant. This is the only BMW dealer I go to with my car needs because they take care of everything.
Jennie
Jan 21, 2020
5
This dealership is fantastic. My service manager was terrific to work with. I did not have an appt but my car started making noise and jerking so I was going to drive it the mile from my house. He was helpful, put me in a loaner, discussed what services needed to be done in addition to the problem.
Claudia Kerbel
Jan 21, 2020
5
James Randall is always attentive and responsive. He listens and takes action. I would highly recommend as he delivers outstanding service.
Joseph Womack
Jan 20, 2020
5
Outstanding sales and service. Andre has been an incredible help throughout the process. I will be working with them for a long time to come.
Jon Phillips
Jan 18, 2020
5
Amazing staff and service ! Specially Antony Scanlon
Marlene Abi-mansour
Jan 15, 2020
5
The best part of Laurel BMW is their Service organization - Jay Buis has been my Service Rep on each of my 4 BMWs over the years and he is what keeps me at the dealership...
Garry Allen
Jan 14, 2020
5
The highest compliments to the Laurel BMW in Westmont team. They have serviced my 535i for three years. The service manager and my individual consultant are knowledgeable, honest and friendly. It is nice to have the same consultant every time I come in and be greeted by name. I recently worked with sales team to purchase a X5 SAV. Once again, I was impressed with the sales manager and sales associate. There was no pressure to purchase the car. The sales associate had an amazing understanding of the car and its features. I will continue to service and purchase my BMWs at Laurel.
Kirsten Jantze
Jan 14, 2020
5
Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.
Paul Cutsuvitis
Jan 10, 2020
5
My 2010 Sedan with 140k miles had developed a visible oil leak. Jay was extraordinarily helpful, got the car there late evening and was diagnosed first thing the next morning and fixed to our satisfaction by the next afternoon. We have been very happy with service at laurel bmw for this car and our x5. Kudos to leadership there for making service a priority!
Mike Dandorph
Jan 10, 2020
5
We have always been pleased with the level of service we receive at Laurel BMW Westmont.
Beth Martindale Courtney
Jan 6, 2020
5
My experience at Laurel was great. Paul, our salesperson, was very professional and knowledgeable about the car we ended up purchasing.
Timothy Ellsworth
Jan 6, 2020
5
Excellent customer service.
Angie Dennis Allen
Jan 4, 2020
5
Always greeted with a positive attitude, smile and a “how can I help you today?” Simple things like that make all the difference. Typically when you enter a service center, you’re already flustered from your car needing repair, but the friendly members at laurel BMW always help assure you that everything will get taken care of.
John H
Jan 4, 2020
5
problem handled and issues were inspected; did not feel i was overcharged for service
Ruta Sula
Jan 3, 2020
5
Awesome experience working with Andre and Rich on purchasing our new car. Would definitely buy from again!
Marcin Zieba
Jan 1, 2020
5
ease of online scheduling. Good service
Gary Mayer
Dec 31, 2019
5
Michael Buzzelli was outstanding and assured me that the work would be to my liking and it was. Excellent customer service.
Cynthia Dickens
Dec 30, 2019
5
A very professional experience.. Mike Buzzelli answered all my questions and concerns. He also brought up a few things to think about. The entire staff in the service department was very accommodating. They have a great team.
Alma Krzeminski
Dec 30, 2019
5
Timely and knowledgeable. Friendly and trustworthy
LisaW
Dec 29, 2019
5
Jeff Abbas and the service team at Laurel BMW are the most professional and courteous auto dealer personnel I?ve ever worked with.
Dean Nicol
Dec 28, 2019
5
My service advisor, Karl Szeredy, was knowledgeable, professional and a great communicator. Give him a raise and a Christmas bonus you need people like him
Kirk Isaacson
Dec 24, 2019
5
Between sales and service, BMW westmont is the best! Lilly Kolarski was/is very knowledgeable in all things BMW! Service is great as well, James Randall is a pleasure to work with!
Pen Elope
Dec 23, 2019
5
I purchased a used BMW at Laurel BMW and I was treated as if I purchased a new car. Very pleased with their service. Now if they can find my prescription Oakley sunglasses left in my old car, it’d be a Christmas miracle! Lol
Bob Condon
Dec 21, 2019
5
Responding to 2 items: 1) Requested an oil change for my '10 328Xi a) oil change completed in < 2hrs, b) Svc Advisor also mentioned that I needed a coolant flush and brake fluid change, all completed in a TOTAL of < 2 hrs. Response time is GREAT. Cost is hard for me to rationalize...$125 for an oil/filter change? 2) We have just ordered a new 2020 330Xi from Jessica. She is prepared, knowledgeable, and possesses EXCELLENT people skills. We are looking forward to the arrival/delivery of our new BMW. The reason this item was rated 4 of 5, was a) the inventory was not available...anywhere, b) the execution time to actually deliver a new vehicle is months long and c) it appears that our order is being built in a NEW FACTORY in Mexico as opposed to by the experienced factory team in Germany that built our last two BMWs. I have set up several new factories around the world and have NEVER seen a new start-up without some issues. We are concerned but will expect the BMW service team to address any issues encountered.
Dennis Derfiny
Dec 21, 2019
5
Great customer service. Reasonably priced. I liked their free pit stop service.
Miquel Meler
Dec 20, 2019
5
Scott in Service was extremely helpful. The repairs were done correctly and quickly! Love working with Laurel BMW. Thanks!
Mark Stange
Dec 20, 2019
5
Had an issue pop up: drive it in and m buzzelli put me in a loaner, had it checked out, sent out fir parts and had car done in a few hours for me. Nice wash inside and out too My daily driver has 120k... love it still.
Paul Petersen
Dec 19, 2019
4
Had my BMW towed there. Advisor James was helpful and honest about the issues with my vehicle which I greatly appreciate!!
Tiffany Hudson
Dec 18, 2019
5
Karl and Mike are the best service people . Excellent attention to customer needs .
R Martino
Dec 18, 2019
5
Very attentive staff starting with the clerk who took my information and later with the service representative who informed me of the repairs need as well as the cost.
Alejandro Mora
Dec 18, 2019
5
I was greeted by JAY BUIS my service advisor he is Awesome. Excellent service, clean restroom and good treats were available as I waited for my car to be service! Although a car was available if I didn’t wanted to wait. This was my first time waiting in the new facility 👍🏽! Yes I will return in the new year ! to have my X5 detail ! Thanks Laurel BMW! Kudos to RENO AND BOB!
Essie Harmon
Dec 17, 2019
5
Good service for customers I deserve that Thank u BMW
Mahmoud aljamal
Dec 17, 2019
5
I have been a relatively "old" customer of Laurel and have been dealing with Lilly for sales and James Randall for service. I keep coming back for a reason. Both of these folks are not just top notch but just make dealing with them a true pleasure. I actually look forward to visiting Laurel and seeing Lilly and James for whatever the reason. My car was in just in for service and the experience was efficient and pleasant as always. I treasure the relationships that have been developed and hold in high regard the relationship I have with both James and Lilly. 👍
Al Petritis
Dec 11, 2019
5
Great experience. Fast, friendly and provided exactly what I needed
Stephen Westerberg
Dec 10, 2019
5
Exceptional service. I take the ride to Laurel which is further in proximity to another dealer. The primary reason for going to laurel for any issue with my car is James Randal. I?ve owned BMWs for over a decade and his service is above and beyond expectation.
William Karris
Dec 9, 2019
5
Service is always Great which is why i have purchased more than 8 vehicles from this dealership.
Michael Rusnak
Dec 5, 2019
2
Too expensive, also it says a safety inspection was included, I dont think so, as I had mentioned to the service advisor that I had over-inflated tires, when I picked up my vehicle, tires were still over inflated, which makes me think what else didnt they do that I was charged for ? parts amounted to 501.31 labor 1377.23 !! too much. sorry I will have to find a more reasonable service center.
Grace Rodriguez
Dec 5, 2019
5
Mike Powalski always takes great care of my car. He is excellent to work with and I have nothing but good things to say about Laurel. Thank you!
Megan
Dec 4, 2019
3
Did not call car was ready. Engine on light still was on when picked up car. Need to bring car back
Michael Zygmunt
Dec 4, 2019
5
Very good dealership I would recommend them to anyone looking for a car
Thomas Belot
Dec 3, 2019
5
Laurel BMW Service is outstanding. They took Care of my recall notice and provided me with a loaner car. Their sales team is awesome. Richard Stoll and Jeff Abbass are the best. They just provided the best deal for my best friend
Stan Karcz
Nov 27, 2019
5
Just had a wonderful experience with Vesna at Laurel BMW of Westmont. She could not have been nicer as she showed us the models we were interested in, took us for a test drive, and answered our questions. We were able to get the car we wanted at a good, fair price. The car only had 1 key available and Vesna offered to order a new one and to drive the key over to our house when it arrives. We had a bit of a wait to get into the finance office to actually buy the car (I understand they were short-staffed that morning), but once in, the process was quick and easy. My only complaint is that I think you could do a little better on the snacks! People may be waiting there for long periods of time. Water and coffee and granola bars are fine, but I would have liked soft drinks, and maybe some more substantive snacks (muffins, donuts, a tray of sandwiches).
Keith Flanagan
Nov 27, 2019
5
⭐️⭐️⭐️⭐️⭐️ Always very professional and helpful. Wouldn’t take my car anywhere else.
Alena Nolte
Nov 27, 2019
5
I am always pleased the customer service provided by Jay Buis and I like the new facility.
Mari Hernandez
Nov 26, 2019
4
The service man that waited on me was rude and unconcerned about my time. I brought my BMW X3 in at 8:00 am on Friday 11/22/19, The Westmount Office. I went back to inquiry about my car around 10:00 am. The service man told me that he would come to me in 5 minutes. After about 30 more minutes I had to go to him again and ask about my car. I wanted him to explain the nature of the recall but he was very brief as if i was bothering him with my question. He was very unprofessional.
Clinell Mcpherson
Nov 26, 2019
5
Had an excellent experience leasing a car. The salesman was well informed friendly and helpful. The terms were good and I would recommend them to anyone looking for a car.
Bill Mrazek
Nov 22, 2019
5
Always pleased with the excellent quality of service provided. Service advisor and mechanics are top notch. I’ve been doing business there since 1983 and would never go elsewhere.
Robert Marquis
Nov 20, 2019
5
Professional and great service from James Randall.
Hal Marx
Nov 15, 2019
5
Selection of vehicles and service is by far the best across Chicago land bmw dealerships!
Shaneen Jackson
Nov 12, 2019
5
Had my 2012 Z4 in for routine service and received the usual expert service. I highly recommend working with James Randall. He's a super nice guy who knows his job. He'll take great care of you.
FrankS
Nov 6, 2019
5
Good customer care!!!i will recommend bmw dealers to all my friends!
Nadejda Pletosu
Nov 2, 2019
5
Great experience as always.
Alan Howkins
Nov 1, 2019
5
Pleasant, efficient service. In and out, no issues.
Jacqueline Chambers
Oct 21, 2019
5
I was able to complete the car buying process quickly. The facility was very comfortable. Knowledgeable staff was able to help.
Melissa Oneill
Oct 14, 2019
5
Karl was very helpful, professional, and courteous. He gave me a loaner for the day because I had quite a few maintenance issues. I didn't even have to ask. Hopefully my tire is fixed this time and I'll only have to come back for regular maintenance.
Joan Schrock
Oct 3, 2019
5
Great professionalism and service. always very helpful and answers all questions and concerns.
Deb Hardtke
Sep 25, 2019
5
What a excellent well ran dealership. Everyone I encountered was friendly, professional and followed through with everything they said! Tony Alanso is a terrific sales person and Rich in finance was extremely helpful. Highly recommend this dealership.
Shane
Sep 25, 2019
5
Andre was excellent. Consistently engaged throughout the process.
William Puga
Sep 24, 2019
5
fantastic service and staff. Karl was a great help. i called with an emeegency tire issue and he had tire ready and paperwork waiting when we drove up. so appreciated as we had some place to be and we made it safe and sound thanks to the Laurel BMW team. thanks!!
Amy Moran
Sep 22, 2019
5
Gorgeous new, truly state-of-the-art facility, both Sales Showroom and Service Dept. Easy, flexible appointment scheduling. Warm, friendly, yet totally professional staff. Work completed when promised. Really makes BMW Service a pleasure!
Mitchell Sabshon
Sep 12, 2019
5
Fantastic service from the moment I arrived to leaving. Great job!
William Tumpane
Sep 12, 2019
5
No BS only BMW - you can trust them.
Tree Fiste
Sep 11, 2019
5
Service staff is awesome, friendly and helpful! :)
Kristen Doc Red Debits
Sep 2, 2019
5
At 60 yrs old i have purchased or leased many vehicles, i have never experienced a better dealership. Everything that they said was true my salesman should be salesperson of the year. Most the deal was done over the phone because i live 2 1/2 hr drive away. My bmw 528i is excellant. I probably won't deal with any other dealers ever again. Hats off to laurel..
Bjg
Aug 16, 2019
5
My third car from Laurel, bob Kerwein and Anthony Alonso are the reasons for my customer loyalty. Good honest people. Excellent service and attention to detail.
Jeffrey Jeter
Aug 16, 2019
5
The entire process was excellent! Thank You! Especially Darrel (Reno), very professional and courteous. Thank you Darrel. Enjoyed working with you. Entire team did an excellent job.
Robert Tipsword Jr
Aug 14, 2019
5
Outstanding service and communication by Tony and staff.
Ronald Roulo
Aug 2, 2019
5
This is my second purchase from Laurel BMW. The Laurel BMW staff is always helpful and personable as well as professional. I would like to give a special thank you to Lilly Kolarski. She went over and beyond !!! Thank you again!!!
Deon Boler
Aug 1, 2019
5
Jessica and Paul rock!!! They went above and beyond anyone could expect. They were completely in tune to my needs and specifications. Not in any single time I felt intimidated. Jessica and Paul are impressively knowledgeable about their stuff but what I appreciate more is their warmth, genuineness and attentiveness. Thank you Jessica and Paul and rest of Laurel team.
Vivian Santiago
Jul 25, 2019
5
Everything expected from drop off to pickup and loaner vehicle.
Robert Liljegren
Jul 22, 2019
5
I found the car I was interested in on the website. I sent in an inquiry and was referred to Jessica Biczo to represent the dealership and assist in answering any questions I had. With the introduction I was invited in to to meet Jessica and view the vehicle in question. Once at the dealership I found Jessica to be personable, knowledgeable and willing to spend time answering my questions. At no time did my wife or I felt pressured to make a decision or rushed. Over the next few days Jessica and Rich Stoll, one of the managers, went above and beyond to answer my questions, send pictures and work with us to find a deal that was fair to all. The end result ended with me buying the car. Having been a BMW owner since 2006 and dealing with several different dealerships, I would highly recommend Laurel BMW and their staff as a dealership that will go the extra mile to answer your questions and make you feel comfortable with your final decision. Both Jessica Biczo and Rich Stoll are the representatives that make Laurel BMW the dealership you will return to for all your BMW needs.
James Kurth
Jul 8, 2019
5
Great and knowledgeable service advisors. Spacious updated service drive pops like never before. Thanks to Bob Kernwein and Karl Szeredy for making this experience pleasurable. 🌟🌟🌟🌟🌟
Jack M. Chamiga
Jul 6, 2019
5
Its a very professional people friendly organization. I had a situation where my car needed special care and the young man named Tony in the service department quickly took care of me . And I truly appreciate it . And will be back for more services as needed. Again thanks laurel you have an A 1 organization. Sincerely,Albert Hardge
Albert Hardge
Jul 1, 2019
5
The overall experience was great. Our salesman Paul was knowledgeable and patient. (It took well over 3 months with us.) We decided we wanted to buy from Paul and AutoNation on our first visit. Finding the right car for us just took some time. Paul was respectful of our time and send us links followed by an occasional call when he found something that met our requirements. In the end, because of Paul?s knowledge and no pressure sales my wife and I saw the value in a new BMW. This is our first ?Ultimate Driving Machine? and yes it has exceeded my expectations! Thanks Paul and AutoNation for making my new car purchase experience a great one!
Michael Herman
Jun 26, 2019
5
Experience,professional and soo friendly Jessica B. help me to buy my dream car;) Thank u again!
Chris Reedman
Jun 22, 2019
5
We purchased a used Jeep Wrangler the other day and the staff was awesome. Andre and Chris handled the sale very professionally and were very personable. I would highly recommend purchasing a vehicle at Laurel BMW .
William Pastoor
Jun 20, 2019
5
Excellent service! I?ve been a satisfied customer for many years with this dealership.
Larry Theriopoulos
Jun 18, 2019
5
My experience so far at Laurel BMW of Westmont has been terrific. I just recently bought an X3 and Jeff was my sales person. I cannot say enough great things about him. Not only was he knowledgeable about my vehicle, he’s kind, he’s pleasant to deal with, And I for sure will recommend him specifically. I look forward to many good years dealing with Laurel BMW of Westmont.
Sherri Leach
Jun 14, 2019
5
I have been a loyal customer at Laurel BMW for over 15 years, and it?s because of the way I?m treated from the time I arrive until I?m done! These guys could give businesses a lesson in customer service; the quality staff and professional manner in which they operate not withstanding! Do yourself a favor if you?re considering a BMW; head straight to Laurel?s of Westmont, you will be glad you did!!
Van Hartley
May 26, 2019
5
Always buy my cars from Lilly at Laurel BMW. She is honest and easy to work with-no games or pressure. Great service and nice people-its why I keep coming back. Just bought a 2019 X3 and its awesome!!
Lisa Pinto
May 18, 2019
5
Given the cost of repairs today, it is critical there is clear communication between the service rep and customer. Laurel’s people are pretty well trained in that respect.
Jeff Neal
May 17, 2019
5
Everything thing was very good and quick service..
Tareq Dar Awwad
May 14, 2019
5
All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.
Sherry Dye Parrish
May 10, 2019
5
Laurel is the best dealership I have purchased a BMW vehicle from. Rich and Lilly were the nicest people to work with, they were professional, welcoming and accommodating. And, Devon had the papers ready to sign as soon as I arrived. Thank you for making this a positive experience! And, I love the new dealership, very classy looking!
Laura Sak-Castellano
May 9, 2019
5
My previous two BMWs were purchased from another dealership, but I wasn't overly impressed by their service. I frequently visited Laurel BMW to have my car serviced and was always extremely satisfied, so when it came time to leasing My new BMW I decided to go with Laurel and I've not been disappointed.
Maria Madera
May 9, 2019
5
I drive an hour and a half to take my BMW X3 to Laurel for service even though I found it at another dealer. They have consistently treated me and my family members with BMWs well. Tony Scanlon and the service team at Laurel are top-notch. Thanks and keep it up.
Carter Siegfried
May 2, 2019
5
Very professional and helpful 2 lease in 3 years Kevin O?Connell is a pros pro !!
Christopher Fister
Apr 30, 2019
5
Great people with a first class operation...period..!
Paul Matker
Apr 21, 2019
5
The bottom line is I got a car for exactly what I wanted and my trade was valued properly.
Sergio Nesti
Apr 20, 2019
5
Nothing but positive experience from this dealership. I love the personal service I have received over the years.
Aimee Truesdell
Apr 14, 2019
5
My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car!
DebbieinSanDiego
Mar 28, 2019
5
Since the early 1990's I've owned or leased many BMW's. Most of them have been from Laurel BMW in Westmont, IL. Now I won't consider any other dealer. Their courtesy and professionalism have come to exemplify what I expect in a luxury auto dealership. As a repeated customer I'm not only respected with courtesy but also treated as a member of the BMW family. When on occasion I've had to deal with other luxury auto dealers I've left with the comment to go to Laurel to find out how it's done.
Kay Allard
Mar 16, 2019
5
Amazing job guys. I love the new school facilities and old school customer service. I will never take my 7 series anywhere else. Michael and team were outstanding!
BK Kelley Jr.
Mar 13, 2019
5
Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.
Pete Burwell
Mar 12, 2019
5
This is my second X5 purchase from Laurel and they provided amazing service. No rush/pressure to buy - they stay focused on your needs/wants and do everything they can to exceed them. I’ve worked with with Vesna and Andre -both have worked there 10+ years. This is the only dealer I know that has kept staff that long! That tells you all you need to know.
John M Williams
Mar 7, 2019
5
I had a wonderful experience purchasing my BMW X5. Luke W was terrific along with all of the other employees who helped throughout the process.
Ali Roxanne
Mar 5, 2019
5
Purchased two brand new cars in 30 days. Dealt with the A Team over there are Laurel BMW: Scott and Bridget. Both transactions went very smoothly and even when we hit a slight speed bump with a programming issue they were attentive, responded with urgency and got things resolved super quick. Well done!
Alan L Johnson
Mar 4, 2019
5
Mike P. is a good service writer and has great follow up.
Jack Cross
Feb 28, 2019
5
Best BMW service department technicians and service advisors at AutoNation BMW of Westmont
Douglas Chin
Feb 28, 2019
5
I always have great service when I bring my car in. Everyone is knowledgeable and friendly.
Danielle Moy
Feb 25, 2019
5
Prompt professional service.. staff were great😊👍
Christine Tirol Zarate
Feb 22, 2019
5
Prompt, professional and experienced do an incredible job in accommodating their clients
Irene Copack
Feb 13, 2019
5
Great service! No extras were pushed at me. Just got my oil changed and relaxed in the waiting area. Thank you!
Ralph Ihms
Feb 5, 2019
5
Tony Scanlon - Service Advisor I don't know the resolution to my problem but, Tony has been as good as possible. With the extreme cold we've had recently I had battery failure yesterday on my 5 year old BMW. Service was supposed to have corrected the issue with a change in battery and all seemed fine until this morning. Car's dead and not charging. I'm waiting for a tow back to Laurel where they'll hopefully diagnose correctly and remedy the situation.
Joe Michael
Feb 1, 2019
5
My car was brought in with check engine light. They had to do extensive testing because of emission issues. They made sure all new parts were updated in the computer. They did an excellent and comprehensive job!!
Marilyn Bierderstadt
Jan 28, 2019
5
Great service. The new Customer Service area is big, comfortable and very clean. Congrats on opening the new service area.
Cristina R. Davis
Jan 18, 2019
5
Excellent customer service and support! Lovin’ our new BMW!!
Angela Katherine
Jan 16, 2019
4
We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.
mlhaynes02
Jan 12, 2019
5
Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.
Jason Kellmer Sr.
Jan 8, 2019
5
Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.
Vaneet Sethi
Jan 6, 2019
5
The process, from start to finish, was made easy by the staff. Our client advisor, Vesna, walked us through every step and even stayed well after close to help us finish the paperwork. I highly recommend this dealership and our client advisor.
Jerald H
Jan 6, 2019
5
I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.
Mark Riley
Dec 31, 2018
5
This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.
joynhimdaddy
Dec 28, 2018
5
This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.
The JoyNHim Car Couple
Dec 28, 2018
5
Traded in a Crown Vic to purchase a Nissan Altima. Great, straight forward transaction. Paul was a great salesman to do business with. Highly recommend this dealership.
Jeffrey Kulik
Dec 22, 2018
5
Great staff and amazing facilities. My car was repaired in half a day.
Olivier Auberger
Dec 18, 2018
4
Would have appreciated most frequent status reports. Waited over an hour before I knew anything
Johnnie Johnson
Dec 17, 2018
5
Excellent service! Took are of my vehicle quickly!
Ernie Bueno
Dec 12, 2018
5
Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.
SRM3331
Dec 10, 2018
4
Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished quickly,
Jon
Dec 6, 2018
5
Personalized and prompt service
Suman Mehta
Nov 30, 2018
5
My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to this magnitude! They rock!
Pamela Bertrand
Nov 30, 2018
5
Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.
Steven Kagan
Nov 20, 2018
5
Courteous staff, new facility is great, work done in the time promised.
Carol Ann Scalzitti Novelli
Nov 13, 2018
5
BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.
clukens
Nov 12, 2018
2
Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.
Alex
Nov 2, 2018
5
I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday
Patricia Turner
Oct 31, 2018
5
Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!
Bimmer361
Oct 28, 2018
5
5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D
Elma de Vera
Oct 10, 2018
5
Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.
Pujita Atluri
Oct 2, 2018
5
Service was great. Diagnostics was forth coming. Professional atmosphere
Cecilia Stallworth
Sep 19, 2018
5
Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.
Paul LeFaivre
Sep 13, 2018
5
Great service and I did not have to wait long!
Carolyn V Ridley
Sep 11, 2018
5
Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers
Felix
Sep 3, 2018
5
Amazing experience with the amazing team. Grateful. A five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Sheryl Bacot
Aug 28, 2018
4
satisfactory but expensive
GeorgeP
Aug 21, 2018
5
Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.
David DeBord
Aug 20, 2018
5
James, in service at Laurel BMW, did a great job. He was easy to deal with and very helpful.
Michael Baker
Aug 12, 2018
5
The dealer had the car I wanted, they were up front and transparent on the pricing and trade-in, and very quick service.
Robert Guevara
Aug 10, 2018
4
Last Saturday evening I found myself stranded at OakBrook Center...gear selector not functioning - no reverse. Towed to Laurel BMW of Westmont. Monday morning service advisor Tony (Anthony) Scanlon informed me of the problem and cost of repairs. A multi point inspection was performed...recommendation for future service. Parts were available for a prior safety recall - Tony had the technician perform the recall on my vehicle. I am very pleased with the service Laurel BMW staff provides to their customers.
Joyce Hutchinson
Aug 9, 2018
3
I received my car dirty from the construction as it look like it was kept outside and did not run through car wash
Alejandra Duran
Aug 8, 2018
5
Excellent service and assistance from sales associate Jeff Abbas, Sales Manager Jason and Finance Associate, Joe. In particular, Jeff went out of his way to make the buying experience enjoyable and efficient!
Richard Skrodzki
Aug 7, 2018
5
You ordered my car and built it for my specifications and I absolutely love it!
Trudy Aleksy
Aug 3, 2018
5
Mike Powalski and Bob Kernwein could not have been more kind to me when my 535 required servicing this weekend. The car had a problem and they were both very proactive and upfront when detailing the issues and the costs. I appreciated the time and care they took explaining the issues. The fun loaner car was a bonus too.
Cathy G
Jul 30, 2018
5
I recently purchased a 5 Series from Laurel BMW and was very pleased with the entire process. I was contacted by Luke Wierzba shortly after inquiring online about a car's availability. Upon arrival at the dealership Luke had both cars i was interested ready for a test drive. We chatted about cars features and packages and Luke was very knowledgeable and did not rush me through the process at all. Luke made the entire engagement a pleasurable experience! I then was brought to Joe at Finance who helped me close the deal on my car. Joe was equally great to deal with and answered all my questions making sure i was comfortable every step of the day. I so far have nothing but positive things to say about this dealership and even though there are BMW dealerships closer to my house Luke and Joe did so well i'm going to use Laurel BMW for service on my 5 Series.
Carlo Marcelino
Jul 27, 2018
5
We found the perfect car using the BMW CPO website but the vehicle was over 700 miles away at a BMW dealership outside of Chicago. I contacted the dealership and from the get go connected with an extremely attentive and genuinely caring sales associate name Hassan who personally took it upon himself to organize our purchase like we were sitting in the showroom with him. He gave us daily updates sent pics of the car as it was still being prepared for delivery and would contact me even on his days off for status updates. His sales manager and finance manager were equally as attentive and made the process so simple. The car just arrived last night and honestly it looks better than brand new. Thanks and to Hassan and Laurel BMW for an outstanding car at a great price with platinum customer service to match!
S S Virani
Jul 27, 2018
5
Prompt, efficient, work completely very timely.
M3BMWCo
Jul 25, 2018
5
Very good experience Would go back again Spotless facility
Mike Cullotta
Jul 23, 2018
5
It was the easiest and most pleasnt purchasing experience that I have had in buying a new car.
James Mccracken
Jul 17, 2018
5
Went above and beyond to provide great service!
Michele McKee
Jul 11, 2018
5
Tony was great! I called Naperville BMW they could not accommodate me. Called Westmont Tony took us right away will never go bank to Naperville Tony is our new service rep.
Mary Ficarelli
Jul 3, 2018
5
Service adviser was responsive and professional. Whenever I had a question, I could call his direct line. Most of the time I got an answer or at least a suggestion.
Laurend Doumba
Jul 1, 2018
5
Great service . I also had my detailed and my care looks brand new .
Mary Jo Sobotka
Jun 29, 2018
5
I wouldn’t go anywhere else! I trust this dealership. They take pride in their BMWs. All while I am there, I have a good experience. Special thanks the Bob Kernwein.
Fonda Peaks-Smith
Jun 26, 2018
5
I bought a previously owned car and was very satisfied
DL AP
Jun 26, 2018
5
Very good. All job complete. Don’t answer phones in service department when first making appointment and getting info.
Janis Borek
Jun 18, 2018
5
Jay Buis went over and above helping me with servicing my car and working with the extended warranty contract I have. I have dealt with him before and is a great service advisor.
Deon Boler
Jun 6, 2018
4
overall a good experience but while at dealership paperwork delay was almost one hour, too long.
Rodney Nordstrom
May 25, 2018
5
Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.
Dave Dhar
May 16, 2018
4
I had a flat tire, and presented without an appointment. After the technician determined the tire needed replacement, and one was not immediately available, I was given a loaner car. The repair was completed later in the day. The tire would have been cheaper at an independent tire shop, but I needed a loaner car.
Dkrueger54
May 9, 2018
5
Excellent service and communications - well informed
Walter Barber
May 8, 2018
5
Very good customer service.. and timely on there service
AmunRa Enoch Bey
May 7, 2018
3
Took 15 minutes for someone to check me in. No one called to tell me my car had to stay overnight so I showed up to pick it up and it wasn’t ready
Fred Ehle
May 7, 2018
5
Good sales process. The hard sell on warranties was a little over the top.
Thomas Mccarthy
May 5, 2018
5
Always helpful, easy to schedule an appointment, fixed and returned on time, courtesy loaner provided. Good experience.
Eva Brom
May 5, 2018
5
Nice experience. Everyone I dealt with was professional and courteous. Would, and have recommended Laurel to others. Second purchase from them, would return in future.
Indiana Dan
Apr 22, 2018
5
This dealership was amazing. Rich in sales and Andrew in finance were quick, attentive, and they got the job done. To give a better insight, my 5 year old was not a blubbering crabby mess when we left. Real ( not temporary) plates were issued on sight, warranty provided, and best of all.... No haggling whatsoever. Start to finish..... 1.5 hours out the door. Great job guys and thank you.
Raffaella Larocchia Duarte
Apr 9, 2018
5
My experience was excellent. Everyone there was friendly and professional. Made me feel really comfortable. Definitely recommend them to anyone. The 2014 Boxster was prepped and ready when all was said and done.
John C Fragua
Apr 6, 2018
5
I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.
Michael Solonenko
Apr 4, 2018
5
Westmont BMW far exceeds my expectations. Great service and courteous staff!
Denise Ditka
Apr 4, 2018
5
Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!
Armin Muminovic
Apr 3, 2018
5
good place to buy cars. xx xx xx xx xx xx xx xx xx
Kamlesh Shah
Apr 3, 2018
5
Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.
Chris Faubel
Feb 24, 2018
5
Great service experience and wonderful customer service.
Valerie Keller
Feb 22, 2018
5
Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.
Robert Wehn
Feb 15, 2018
5
Jay was very helpful and understanding, knows car and a very good advisor. I will definitely trust him with my car.
Eriberto Bayona
Feb 14, 2018
5
I have been to many dealerships nationwide, but this dealer stands out from the rest and they have Scott Meidl to thank for, he is excellent at what he does, from the beginning to the end of the buying process, he was very professional, Scott was able to send me home with a smile on my face, and that doesn’t happen very often, reach out to Scott if you ever visit Laurel BMW of Westmont, you will have a positive experience.
Hien Nguyen
Feb 13, 2018
5
Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!
Gary Wood
Feb 12, 2018
5
Bought an used 2009 KIA spectra , car was so clean & in mint condition. I selected car online , put it on-hold & it was ready when I arrived for test drive, they provide also no-hassle price very honest , good customer service... sales representative was so descent & fully aware of the buying process , so helpful as well.
Fady Hanna
Feb 9, 2018
5
Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.
Carlos Honesty
Feb 6, 2018
5
I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding. Since this review I’ve been back for service for both of my BMW’s and worked with James. He is always great to work with. I took advantage of a great deal they had earlier this year to have tires replaced on one my X3 and also for routine service on my X3. I also had service done on my wife’s X1, including a tune up. I’ve always been treated as a valued customer and everyone at the dealership is very professional. It’s the best car dealership I’ve ever dealt with.
Tom Dusek
Feb 1, 2018
5
Very fair and accommodating. Easy to work with and not pushy to deal with.
Taya Patzman Johnson
Jan 29, 2018
5
Ryan was very helpful. Thanks!!!!!!!!!!!!!!!!!!!!!
Kathleen Davis
Jan 28, 2018
5
I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�
Babette M Lendman
Jan 23, 2018
5
Service dept. was awesome.......................................
Mike Sullivan
Jan 19, 2018
5
basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.
Jim Hennessy Jr
Jan 18, 2018
5
Great customer experience By James Randall and team! Will return as the services Are excellent 🚙
Gail Randall
Jan 18, 2018
5
I am so appreciative of the quick service received from BMW of Westmont! I love my car and am so excited to get her back as good as new !! Thank you !
Jami Rampelberg Kral
Jan 6, 2018
5
We just bought our third BMW here. Everyone from sales to finance to service treats us great. We will return when it's time for #4.
Patrick
Dec 24, 2017
5
I would definitely recommend Laurel BMW to anyone looking for a car. It was actually my first experience with the AutoNation group and it was a great experience. The buying process was super easy.
Cortney Cox
Dec 8, 2017
5
Service people were incredibly helpful and did awsome job! I will absolutely recommended to everyone that they try Laurel BMW before going to another dealer!
Ania Pyka
Dec 6, 2017
5
They were courteous and had the work done in a timely manner
MGD
Dec 4, 2017
5
Andre DeVera who was helping me with the purchase was a pleasure to work with. Professional, knowledgeable and personable. The sale was a seamless process. Can't thank Andre and the general manager Partick Womack enough for a great buying experience! I really enjoyed working with Laurel BMW.
Anna Tabeau
Nov 29, 2017
5
I have dealt with Laurel BMW for over 15 years and appreciate the outstanding customer service I have enjoyed over the years. Just last week my 328 threw a code while on a trip. With the help of the SOS button and a tech advisor on the phone we remedied the issue enough to get home where I called my service advisor, Mike Buzzelli who got me in quick for the actions required to fix the problem. He does a fantastic job! I have never had any issues with my cars that were not resolved quickly and without a problem. The great sales and service staff make Laurel the best place for owning a BMW. I guess that is why I have purchased 9 cars from Laurel. They rock!
Jay Tiede
Nov 28, 2017
5
Pleasant and professional. Excellent customer service
dayfour
Nov 26, 2017
5
Great buying experience! Seamless process. I would definitely recommend Autonation.
Cynthia Akines
Nov 26, 2017
5
Great service, professional team. I am impressed!
Svetlana Golik
Nov 18, 2017
5
Great service! I really like Laurel BMW. They don't push any service that you don't want done on the car. I like that. I like you.
Neil Sy
Nov 16, 2017
5
i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.
nomer09
Nov 16, 2017
5
had awesome experienced. they helped me from the start of the process to the end. Rich Rams, the sales rep, is very helpful. he was there to help and give what you need.
nomer
Nov 16, 2017
5
Pleasant. They could have another solution for car washing while they are under construction for over a year. It was a selling point.
Catherine Bente
Nov 16, 2017
5
I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !
Greg Walton
Nov 13, 2017
5
I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !
Serge
Nov 13, 2017
5
Since my retirement in 2012 from Hinsdale employment I have used local service providers in the Plainfield area because of convenience. Recently after several less than favorable results I decided to return to Laurel BMW for service to my X3. Working with Mike Powalski my problem was diagnosed and corrected. After a five year absence from using Laurel BMW I can say that the convenience of proximity is definitely not worth the peace of mind of having trusted, trained service technicians address your service needs. In spite of the commute I will continue to return to Laurel BMW for my service needs. In my opinion their quality of work, honesty and hospitality make them my number 1 choice for all of my auto service needs.
Skip Begley
Nov 6, 2017
5
Great service and attention to details! We purchased our 2018 X5 M Sport from Laurel BMW this October. Vesna Vidojevic our advisor did a fantastic job of making sure we are presented with the best line-up based on our specifications. She was extremely knowledgeable of the product and services which made us sure that we are making the right decisions on our purchase. She was very professional and pleasant to deal with. She made our experience with Laurel BMW a memorable one. If we are to rate Vesna and Laurel BMW between 1-10, ten being highest, we give them a 12!
Regina Salamanca
Nov 6, 2017
5
I contacted Laurel BMW to inquire about a vehicle I saw online. I ended up not purchasing the vehicle, but the customer service I received and the attention to detail from the sales team is top notch. I would not hesitate to recommend Laurel BMW to any of my friends or family members.
Remi Ramos
Oct 31, 2017
5
Brandon Valus was knowledgeable and thorough and communicated with me in a timely fashion throughout my service needs. Although I live in the city of Chicago, I drive to the Laurel BMW dealership in Westmont because of their excellent, reliable, and attentive service.
James R Harris
Oct 27, 2017
5
Jay was fantastic - knowledgeable, courteous. BMW Westmont is lucky to employ Jay. My car looks and runs like new. Thank You!
Nicholas D''Asta
Oct 27, 2017
5
I?ve had my 2000 Z3 serviced at this dealership and my car is still in top shape. It proves how good the service quality is.
Alex Simbol
Oct 23, 2017
5
We were very pleased with our experience at Laurel BMW. We drove down from Wisconsin, hoping that the car we saw online was the "one". It was worth drive. Rich Rams was great to work with--very personable and we never felt pressured. Everyone who we worked with in sales and financing was fantastic! We love our 2013 BMW X5!
Sarah Dennhardt Falkowski
Oct 17, 2017
5
Just went in for service, and as always tremendous service!
Dan Shaw
Oct 17, 2017
5
Great experience! We were able to get in and out with no hassles and had a great time buying a car.
Prashanth Tamragouri
Oct 14, 2017
5
My experience with Jeff assisting my husband and I was fantastic. I would highly recommend him.
Danielle Moy
Oct 13, 2017
5
I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.
rpearlberg
Oct 12, 2017
4
My salesman Luke was great he followed up with me to keep me posted on the vehicle availability. Because I needed time to get me funds ready. Andrew the finance man was very thorough with the signing of the papers and he overnighted my license plate. However Mr. Guy the boss did insist on charging me an additional $394.00 for a charge that he said he missed but all the emails and documents I had showed the lesser charge. After about 2 hours or so he allowed the sale to move forward. Then I told him me Mr. Guy that my vehicle was missing the instruction manual on how to operate my new vehicle he said he would get me one although I haven't received it yet.
Ronald Hayes
Oct 7, 2017
5
Bought a new 2017 model from out of state. Worked with Sean and Mike, and the process was flawless. In and out in less than an hour. Highly recommended.
Monte Masten
Oct 2, 2017
5
This is hands down the best dealership and repair shop I have worked with since owning BMWs (10+ years). Aaron in their service department is hands down the best mechanic to work with and always a straight shooter. Whether you are in the market for a new car or need service I highly recommend Laurel BMW.
Brent Richey
Oct 2, 2017
5
Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very satisfied...
Oscar Yniguez
Sep 25, 2017
5
Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.
Magdalena Jalcovik
Sep 24, 2017
5
Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an almost immediate reply and continued to work with the sales person. Came in for a test drive and loved the car and how it handled. Got trade in information and proceeded with making the deal . Happy with the out come and am now a BMW owner. Who also drove it to the BMW Championship. What fun that was.
Jeffrey Nakashima
Sep 23, 2017
5
Brandon V has been my service advisor the last few times and couldn't be happier. He always goes above and beyond!
Virginia Quintana Kirk
Sep 20, 2017
5
Fixed recall within one hour as we waited
owner07
Sep 20, 2017
3
Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review public. When I entered the dealership I asked for 2 minor repairs to be done, totaling $300. Surprise, surprise, when they found $2,000 in suggested preventative repairs. I understand from others that Auto Nation service writers are schooled in this process, so I was ready for it. The next time I will use a more straight forward BMW dealership a little further from my home.
Greg
Sep 14, 2017
5
These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over price is stressful and takes the fun out of the experience. We love our new car. The customer service at Laurel BMW is awesome.
John Redmond
Sep 12, 2017
5
We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was so professional-there's no haggling and there is a five day no questions asked return policy.we got the full car fax but we still brought it to our mechanic who said it was perfect. Great experience
Frank Patterson
Aug 30, 2017
5
Great people,great service and a sincere effort to satisfy your needs and requests.
Robert Iovinelli
Aug 29, 2017
4
I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The detail shop only had time for the interior, and unfortunately they forgot to clean or even vacuum my trunk, and didn't deep clean the driver's seat. (white leather) I took it home and finished the leather detail on the seat myself. Also, not sure what they used to shampoo the interior floor and mats, but car smelled like dirty water for a few after the detail. I believe there is an outside company doing the detail work so I would recommend Laurel demand that they enhance the quality of their work. I still like the service I get from Laurel BMW - so this will not effect my business...other than no more details from here.
Milan Gavran
Aug 29, 2017
5
Best Staff! Best Service! Best Place to Buy a BIMMER!!!!
Demetrios Carbone
Aug 28, 2017
5
They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.
William King
Aug 25, 2017
5
Excellent service Ready when promised Very nice people
Sarah Mcdonald
Aug 25, 2017
2
Not the best experience with the car buying process.
Bryan Lambert
Aug 24, 2017
5
brought my car in for airbag recall. everyone was welcoming and friendly. I added in service because my 2008 has over 90,000 miles on her. I saw it on the suggested service timeline. No one tried to upsell me. car came back cleaner than I left it.
Denise Poulos Elser
Aug 18, 2017
5
What a great experience. Rich Rams was fantastic and I am very happy with my purchase and I can not express how easy the transaction was. Very personable and welcoming both Rich and the rest of the Laurel team.
Elizabeth Fotopoulos
Aug 15, 2017
5
I bought a pre-owned sports model BMW 550 and so far I am really enjoying all the features this automobile has. The salesman, Darrell Phillip, was extremely helpful when trying to decide between two vehicles. I also liked the expediency of the finance department in getting the paperwork done in a timely manner. When it was time to go and take my new vehicle I was waiting for more things to do or wait on. Of course my previous automobile was a BMW 540 and the service department was always kind and helpful. Laurel is okay with me.
Walterene Johnson
Aug 4, 2017
5
Maintenance service was great. Treated exceptionally well. Work was done quickly and had my car back in a couple of hours. Brandon took care of me and ran into my salesperson Vesna. It was great to see long time sales people every day. Car looks and runs great!
Sue Errichiello
Aug 4, 2017
5
I was out of town and the check engine light came one in my BMW. I contacted Laurel BMW and was able to get an appointment. Brandon was friendly and got the car registered with their system. Since they had wifi, I was able to keep working and did not need to take time off work. Unfortunately, 4 days later, the check engine light cam on again. I called Brandon and he got me scheduled first thing in the morning. The "programming" in the BMW was out of date so I took a while to get the programming up-to-date. Brandon kept me informed and even ensured that they took me to Panera to get lunch. After the programming was complete, Brandon ensured that additional testing was done so that I could safely drive back home. I would definitely recommend Laurel BMW if you need service for your BMW.
Natalie Jankiewicz Bogan
Jul 22, 2017
5
It's a very good dealership people that work there very friendly and nice every time I go there I feel like I'm home so I highly recommend to go out there and get your dream car #BMW
Nermin Muratagic
Jul 12, 2017
5
Absolutely amazing experience that had none of the traditional car dealership stigma. The salespeople are low pressure, honest, and extremely helpful. Lily Kolarski was an absolute pleasure to work with, and got my girlfriend into the perfect car. Also, James Randall has been always so friendly and helpful in maintaining my own current vehicle. I cannot recommend Laurel enough!
Mike Petritis
Jul 10, 2017
5
James was great to work with. He helped me with a recall (which in the end didn't need to be done). This was my first service experience since I got my car and I wasn't disappointed. Super friendly, fast. The sales side was a great experience, too. I'm glad good service in every department seems to be the standard. It did take a while to get someone to answer the phone when I initially called. I had to try a few times and seemed to get caught in a loop of ringing. Next time, when it comes to service, I'll call James directly. Thank you!
Maren Egge McKellin
Jun 2, 2017
5
Best buying experience. Will be back for our next BMW. Thank you � Love the new x1
Velimir Lalušić
May 10, 2017
5
Excellent customer service. Literally everyone in this place was nice. I even got a "thank you for your business" from the used car sales manager. I can't say enough good things about Rich in sales. If you're shopping here for a used car I recommend asking for him.
Danny Diaz
Apr 19, 2017
5
Purchased 3rd car with this group and always have a great experience! Will most certainly return for the 4th. Rich is a great guy to work with and I really appreciate all his energies in finding the perfect set of wheels for me, yet again!!
Rose Kaz
Apr 17, 2017
5
Sean was a pleasure to work with in purchasing our used car. I was rather crunched for time to do a thorough test drive and inspection myself but took it to the maker's dealer down the street, who did find an issue with the brake pad/rotor wear, which was odd since BMW's tech works on commission but his thickness values were twice what the dealer said. (I later confirmed the dealer was much closer than their tech). The sales manager worked with me to reduce the price further on an already excellent deal so I was pleased with my experience.
Michael Ray
Apr 15, 2017
5
I don't know how many cars I've purchased from Laurel BMW Westmont but I wouldn't dare to go anywhere else! From the sales team to the service department they're the best!
Brad Syslo
Apr 14, 2017
4
Was charged for a service that we were told on the phone would be free. Staff on site was polite and did tell us the information we received on the phone was in error before we had the work done. Service that was supposed to be completed in an hour and a half took almost seven hours.
Argo123
Dec 5, 2016
5
This dealership has an expansive inventory. The staff is knowledgable, professional and treats customers respectfully.
mlac810
Nov 19, 2016
5
Honest and professional. He explained everything to me In detail.
Sulaiman46
Nov 4, 2016
5
I purchased a new 2017 X3 35i at this dealership. It was the most enjoyable, and stress free car purchase experience I have ever had. I also was given a fair price.
Aussiefan
Jul 23, 2016
5
Recently purchased a certified pre-owned 535i The Sales Team of Luke and Chris were very friendly and professional throughout the buying experience. Highly recommended.
MXMCCAR
Jul 18, 2016
5
The car buying was made so easy by these guys. There are really honest, and very helpful understand your needs on what kind of car you would like. Their service is excellent . Unlike many dealers, they do not push you to too hard on settling down on a car, but help you buy a car which you would really like.
AdiHandadi
Jul 13, 2016
5
Darrell is extremely professional, very knowledge and a class act. There is no one else, I'd rather buy a car from other than him!
NicLabs
Jul 12, 2016
5
Jay Buis was very helpful and prompt in helping with my recent service visit at the dealership
russcuster
Jul 6, 2016
5
The sales guy was great, and personable. We bought a BMW X5. The whole thing was done quickly. Wasn't the usual in the dealer all day thing. We picked out a truck, test drove it, traded in our old BMW X3, in the finance department, and out the door within 2 hours. It really was looking at the trucks that took the most time.
rquin521
Jul 5, 2016
5
Chris Cole answered all questions and was very easy to work with. I didn't feel pressured at all and they made the process as easy as possible being from out of state.
Wemi0601
Jul 5, 2016
5
Bought a certified pre-owned 2014 X3 from Laurel BMW in Westmont after finding it online on the BMWUSA website. Wrapped up the financing through Laurel and fly to Chicago to pick it up and drive it home. First rate experience all the way. The car was as described and my sales associate Luke Wierzba had all the paperwork ready to go when I arrived at the dealership. Laurel BMW gave me a ride from the airport too! We wrapped up all the inspection, financing and paperwork in just a few hours. If you're going to buy a used BMW, a certified pre-owned is the way to go as you get and extended warranty for the vehicle. Thanks Laurel BMW for a great experience. I love my "new to me" BMW X3!
Michael9870
Jul 5, 2016
4
Was looking to replace my old BMW 325I with a newer used 3 series sedan. My internet search found that Laurel BMW had 2 cars that were comparatively had the best bang for the buck. Visited the showroom with the common apprehensions about car salesmen. At the dealership Chris Cole showed me the cars. I was consciously trying to make decisions with my mind than getting carried away in the sales talk and deciding with my heart. When I discussed the cars with Chris, I did not feel that I was getting a sales pitch or was under any pressure. In between I watched him talk with other clients on the phone and did see a genuinely helpful saleman. I bought the car from Laurel BMW and altogether it was a good experience.
GeorgeR12
Jul 1, 2016
5
Purchase of my CPO BMW was effortless thanks to Barry's efficient and honest handling of all the details. Got the car I wanted thanks to Barry.
taosmaps7
Jun 20, 2016
5
I always enjoy bringing my BMW X5 for service. The agents who work there are all so nice and friendly! They always have my car ready with a nice car wash! Also, they always give me a very top of the line loaner car to use. They just gave me 2016 BMW X5 to use. I feel like I have been treated like a VIP.
Sunfamily73
Jun 16, 2016
5
Aaron in service was phenomenal. I would recommend this dealer to all my friends.
jrt123456
May 27, 2016
5
I just purchased my BMW from this store. Barry Levsay was fantastic. He was very nice and friendly. I have been given one of the best customer service and was halpy with my purchase. I see that this store does not only aim to sale but maintain good relation with customer. I see thats a huge plus as I noticed pushy sales or ignorant sales/finance managers in other stores. They did give me good offer and follow up after sales. Everyone in that store is pretty nice and helpful. I see that they care about their customers and do their best to maintain high quality service. I am planning to buy another BMW and will definitely be back to this store without any hesitation.
KaanPerk
May 18, 2016
5
I dropped the car off for an exterior detail service with wax. It was done within the time-frame promised and the job done looked excellent! Highly recommended!!!
moanya29
May 12, 2016
4
Overall my experience was great,great service polite salesman and manage,the only bad thing was the wait,paying cash for the vehicle we had to wait as if we were having the vehicle financed other than that I would recommend a friend and shop there again.
Charleya
May 8, 2016
5
Knowledgeable, skillful, helpful, accommodating sales associate (Darrell Phillips) provided us with a pleasant and mutually-satisfying leasing transaction. Repeat visitors to the Laurel dealership, we have always been regarded by him and all others as valued and appreciated. The ambience is fresh, clean, and agreeable. Staff other than Darrell friendly and welcoming. Oh yes, the coffee is delicious!
Elect1nip
Apr 23, 2016
5
Jeff Abbas guided us through the entire sales process with a high degree of professionalism, courtesy, and knowledge. Jori Renc fulfilled the financial services with great energy and accuracy. Would highly recommend Laurel BMW. Looking forward to the relationship.
pace000
Apr 20, 2016
5
We couldn't be happier with our buying experience. Our sales representative took the time to listen to what we were looking for and stayed in close communication until the transaction was completed as well as after we took delivery
Randall94
Apr 12, 2016
5
Tony Alanso helped me greatly in my search for the right car. He was very personable and professional.
Mikro513
Apr 6, 2016
5
I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll, specifically. If you're looking for a BMW, stop by Laurel.
mtrench27
Apr 5, 2016
5
Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.
arahsib1
Mar 21, 2016
5
Explained all the problems clearly. Helped me to make a decision whether to keep the vehicle or sell
jayshetty
Feb 15, 2016
5
I have not any visit there
Sheikh Hamza
Sep 15, 2014
5
I love BMW great car and best one
Danyar Omed
May 20, 2014
5
BMW OF WESTMONT YOU ARE THE BEST
Nana Panayiotou
Apr 7, 2014
5
Great down to earth people. Even though I'm a young bmw owner (25) they still treat me with respect and answer all my questions.
Lukasz Sypka
Jan 9, 2014
5
I love this car :):) I am going to buy it
M Maahir
Dec 25, 2013
5
BMW she best in the world Because she number one in the world I love BMW
أمير العراقي
Dec 19, 2013