Great service and sales team! Enjoy working with Lily Kolarski as my sales adviser.

Great job ! Professional staff! Excellent customer service😎

I got our X5 from here and the experience was absolutely smooth and pleasant. The sales associate was very knowledgeable about the vehicle. He explained everything about the vehicle that I didn’t see at other BMW dealers that I had test driven at. Not pushy, or aggressive selling but confident and gave us our space and let us making the decisions under no pressure. They gave us the time to decide and encouraged us to explore and research. I didn’t get this experience any where else. The buying experience was smooth and very nice and the sales person got us a good deal. This is a great place to buy a BMW. No high strung, bottom line aware aggressive pushers sales and service guys here. Just normal, knowledgeable and regular people who know a lot about BMW.

This dealer and their service team is the best. I have purchased many cars from them and I am very confident that they know what I like in my cars and present me with good choices. The service team has taken car of all the cars and maintained them perfectly.

I was little skeptical about buying BMW again. I didn’t have good experience with Westmont dealership service department. I have purchased 2021 X2 now. Vesna was the saleswoman and she was very helpful before and after sale. I told her about my previous experience. By her assured I was at ease and happy to have BMW again. Thanks to Vesna and Joseph at FCS department for good help.

Just got my X3 serviced with Karl Szeredy who was extremely knowledgeable, accommodating, and friendly as well! They took great care of my vehicle and had me out of there in no time. Cost was also way less than expected and service quality was premium!

Jay always does a great job for us and the many BMW's we've owned over the years! Paul and Sandie Garrett

When I initially made my service appointment I spoke with Jay, he was really kind and knowledgeable. My service advisor when I arrived at the dealer was James. He was very attentive and great to work with too. This BMW dealer is better and nicer than others in the Chicagoland area. They had me pay on line prior to picking up my car which seemed great at first. When I arrived to get my car, I still had to go to the cashier, she wasn’t able to see that I had paid in the system, and I had to sign all the paperwork! With COVID they should have let me pick up my car without having to enter the waiting area.

James kept me informed, reviewed what was needed in the future and supplied a loaner car while I was being serviced. My car was returned clean , Thank you

For the first time in all the years I have purchased or leased a vehicles over the span of my adult life, I walked away with an extreme feeling of satisfaction thanks solely to my sales associate Vesna Vidojevic I contacted and interacted with every BMW dealer across three states. It was Vesna's calm, knowledgeable phone interaction, that made me decide to to drive all the way out to Westmont to Laurel and bypassing two dealers within a 20 minutes drive from my home. I was not disappointed throughout the ordering car build and delivery process I would highly recommend, Vesna and Laurel BMW for anyone looking to purchase or lease a BMW

Excellent service appointment

Excellent service. Quick and efficient.

I love Laurel BMW. The facility is beautiful, the employees are knowledgeable, professional, personable and efficient. What more could you ask for? Thank you!!

Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely

Great explanation, very timely, very accommodating. Safe experience.

Amazingly, I was able to get appointment right when I wanted. It was nice to see everyone wearing a mask (unlike in May when most were not) in light of COVID. I requested a simple tip off on the oil (I was having routine brake maintenance)... I figured if I was spending well over a grand $ this was a reasonable request.... 1 week later minimum oil indicator popped on. Kind of disappointing, I guess they try to do the minimum themselves in spite of the high prices they charge. I wouldn’t have left a review, but I kept on getting requests from them for my opinion. Cheers.

Made an appointment to have my brakes checked. Very easy and was provided a loaner. The repair was covered under warranty and it took only 1/2 day. Very convenient and was extremely pleased with the Service Rep (Jay). I bought my BMW X1 here and have not yet been disappointed. The customer service is exceptional!

Great Service!

We highly recommend this dealership as their sales and service staff deliver exceptional customer service. Karl on the Service Team delivered exceptional customer service.

It was best experience. I would recommend my friends.

Excellent service

Laurel BMW is fantastic everyone there provides that personal touch that makes you want to return.

Excellent experience at Laurel BMW. Pat Womack, Rich Rams, and Devon Reed all worked together answering all my questions and making sure I was happy with the vehicle I had selected I decided to purchase an extended warranty for the peace of mind throughout ownership and Devon was very knowledgeable about the products they offer and found what suited my driving situation Thanks again Laurel BMW.

Great customer service. Clean showroom, friendly service

Tony Scanlon is an incredible service adviser. I had a sunroof drain plug clog, which resulted in ice cold water pouring in to the passenger seat of my X5. Even though I had no appointment, Tony fit me in to a busy Saturday schedule and got the issue resolved. I am truly grateful for this, as I was turned away from another local BMW dealership earlier that morning (who could only set me up with an appointment 5 days later). Thank you Tony and thank you Laurel BMW of Westmont.

Went to buy an SUV for some extra room. Hassan A. Showed me an X7. Didn’t know there was a seven seat SUV. Inventory was limited so he encouraged me to order exactly the SUV I wanted. He was very knowledgeable about the available options. Sales manager Rich R gave me a great price without the back and forth. When I bought the X7 I worked with Joe in finance. He explained all the paperwork and the additional warranties available. He was honest about my driving habits and what he recommended. Left feeling great about the experience

I highly recommend buying a car at this dealership - in particular, my experience with salesman Scott Meidl was phenomenal! Scott is extremely knowledgeable and gave me a frank assessment of the options that would be worth the additional cost and gave me helpful information comparing the car to competitors during the test drive (I was considering both the X3 and the Mercedes GLC). He gave me a great price on a new X3 and worked with me on a good price for my trade-in. Even though it was after hours, he sat in the car with me to successfully sync up my phone and explained all of the features since my prior three cars had been with a BMW competitor. Thanks to the great experience with Scott and BMW, they successfully converted me and I couldn't be happier!

Nice showroom

Great team, the manager Rick Rams and Sales Person Andre are amazing.

Laurel takes good care of me. I bought my car there and continue to have it services there. They are always available and have been extremely helpful. Great experience all around and would recommend them to others buying a BMW.

Always top notch greeting and expected service provided. Service writer knows you and your history.

Excellent customer service!

We've been customers of Laurel for quite some time, and every time we purchase a car, it's always a great experience. This time in particular, our Sales Consultant Darrell Phillips went above and beyond. He always does, and that's why we keep coming back to work with him and Laurel BMW.

Everything went great, Scott was a big help and got everything sorted for me to get my car, did everything by phone and had it shipped to NJ, would definitely recommend

Totally satisfied and impressed with the courtesy and professionalism. Special thanks to Jeff Abbas (Client Advisor)

Laurel gets the highest rating from me, they do everything right.

Visited 12.28.20 and people (salespeople mostly) were not wearing masks - literally in a pandemic. It made us very uncomfortable. They should keep the pandemic guidelines.

I went to purchase a car after being in a accident and having my car totaled. Everyone was very personable and it helped make a already tough decision easier. Thank you to Chris and Joe for making my car buying experience that much easier.

Had a great experience at Laurel BMW everyone was very nice very helpful transaction went smooth would definitely recommend family and friends purchased used 2013 BMW 750LI car was in excellent condition inside and out and drove great.

Excellent service all around 👏 Patrick made the process easy peasy. I will definitely be back and will also recommend, he went above and beyond.. thank you

Hassan made my purchase easy and painless very easy to work it. Thank you

I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped, and I would receive to schedule within hours. But after pressing, I found out that the paperwork was shipped out five full days after I wired funds to dealership. No communication between sales person, sales manager, finance manager. I was mislead and I did not get the truth until I asked for shipment tracking number for paperwork sent to notary. No commitment or schedule for shipping the car to me until I asked to cancel the transaction. It?s been two weeks and I am waiting for title work to register the vehicle will in my state. I suspect this will drag out as well.

Great service writer Mike Powalski, very informative and helpful. Also the mechanic foreman Alex really knows his stuff... Very nice and clean dealership... well run service area. Porter was very nice and helpful too.

Had a great experience getting service at this dealership. Courteous and helpful staff. I waited for my car in comfortable waiting area. Thanks!

Michael Buzzelli was my service writer. Michael Buzzelli did a fantastic job. He is always available to talk and explain the process. I am really happy about my car after taking it to him. This is the best dealership in Chicago. They just remodeled the entire store so lots of stalls for repairs making more appointments available for everyone. They always have a loner car so you can get out of there and back to work in a new bmw while they fix your car. great spot

Outstanding dealership! Love the attention to detail and customer focused service.

Great service

Exceptionally satisfied with the service of Mike Powalski. It was fast and exceptionally satisfied with his service . I will ask for him next time I do my service . Thanks !

Excellent customer service Prompt and professional Would recommend

James Randall in the Service Department is Awesome!

The only dealership that was upfront with pricing right away. Jessica B. was great. I like to be straight to the point no funny business and they were.

Fast service and washed my car as well.

Timely service with great customer waiting area. Great coffee machine; very clean.

James Randall provided exceptional customer service on my first visit Laurel BMW! The warranty work was done, with no questions asked. I have dealt with other dealerships past and my experience with Laurel was far superior to any other. My Thanks to James and the service team at Laurel BMW of Westmont!

Always accommodating. Great communication between Mike P. and me. Good place to go for BMW needs.

I bought a 2019 BMW site unseen and had it shipped a 1,000 miles away and could not be happier!! It was quick easy and no pressure for add-ons. The car is BEAUTIFUL and I absolutely love it!!

They treated me greatly especially the rep Jay. If they are like this on maintenance side, I’m sure they’re sale side is just as good. Thank you laurel.

Could not be happier, dealing with Mike (Buzz) is always a pleasure. Thank you again and again!

I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!

Mike Buzzelli is always there to help, always very happy with the service. A+++

I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!

I always service my cars here, best service advisor is Michael Buzzelli he is always on top of your bmw M.

Had a very nice experience buying a new car at this dealership. Our sales contact Mr. Andre Devera was very helpful throughout the purchase. He helped us do a test drive, go over various models and options, worked on all kind of documents for the purchase process and awesome support after we bought the X3. He has been able to answer all my queries over the email and always helpful and forthcoming. I definitely recommend this dealership if you are looking for BMW.

Great service

Great service - but.....The tech offered to fix my brakes but I found the pricing very high. I chose not to fix them and instead took my car to a local guy and he fixed my brakes for half the price. Why are you charging so much? The tech tried to give me a discount, I wish laurel BMW would offer a fair price so we don’t have to take our car elsewhere. I know the parts are BMW but I’m not going to pay almost $2K to replace my break pads.

Laurel BMW provides best in class service. I?m a longtime customer and I stay with Laurel because they always treat me as a valued customer.

BMW Westmont service team is top notch best in class. I have never had an experience that was not excellent. They make it so easy to do business with. This particular time Bob K. assisted me; super professional and personable. I've made a full switch from Ford (awful customer service / god awful) to BMW. While quality of the car is #1, not feeling "taken" and feeling welcomed and help is a close second. Thank you Bob K.

Few associates are really good and try to help you out, few are exactly opposite

So Pandemic 2020 car buying is totally different and potentially hazardous! Especially when you are buying an expensive used sports car sight unseen from 800 miles away. A beautiful 2011 was on the lot at Laurel BMW in the Chicago area and met my criteria to a "T". Only problem was I was in Northern NJ...and not going to Chicago any time soon. Long story short, the sales team at Laurel made it happen with a minimum of stress. Thanks to Hassan Arouri and his team mates I've got a sweet new set of German wheels in my garage dropped off last night. Now I just need somewhere to go! Recommended dealership...

Everyone is really nice, honest which is a bonus!

timely appointment and service according to estimate; loaner provided was nice car.

Karl and team were great!

We had a great service experience with James R as he is honest and had our best interest in mind when servicing our car. He went above and beyond by providing a loaner during service, and then following up with an additional call after we picked up our car to make sure everything was perfect. In addition, James R in service Is fantastic, as he communicates clearly, understands service urgencies. We are loyal to Laurel BMW because of James.

Vesna was wonderful to work with. Very responsive and knowledgeable! My husband is extremely happy with his purchase experience! He’ll be back to the dealership for his service needs.

Tony was great! I liked his knowledge and courtesy to assist me with the right services for my X5 to help maintain performance.

Great place to purchase, or service your new or pre-owned Bmw.

Beautiful dealership and great people. Everyone there from the managers to the sales guys are very professional. No haggling and no pressure. Place is super clean and well dressed. This is how you run a BMW dealership.

Smooth and efficient process.

Thanks to Mike Buzzelli for his amazing Costumer service goes the extra mile for his costumers Thank you to him and the staff at Bmw of Westmont

I firmly believe that Customer Service is important. I placed my trust in taking my vehicle to be serviced and believe that a service that I was charged for did not take place. Satisfaction is the key to being a loyal customer. It’s unfortunate because I will no longer trust to take my vehicle to be serviced at this establishment.

J Randall is professional and very attentive to his customer needs. It's refreshing to have courteous service at a dealership nowadays.

Attention to detail regarding my vehicle was great

I worked with Luke and Darrel. Both salesmen were helpful and easy to work with. The sale closing took longer than we wanted but it went fine. I would recommend the dealership as a whole including salespeople and finance manager (Joe) we worked with. It’s only been 4 days but thus far we are happy with our purchase.

Timely service and great professional customer service

It was great. Timely service and great staff.

Good experience with the whole purchase process. Dealership has a good inventory to choose from

My SA, Tony Scanlon, is great.

A wonderful experience working with Lilly. I couldn’t be happier!

Great service as always...very helpful and knowledgeable.

Awesome Service dept . Mike B. was very helpful .

fast and accurate service

Mike Buzzelli, service advisor, is excellent & consistently makes me happy I chose Laurel BMW for my service

Service and sales are excellent here! Highly recommend!!

Jay Buis was very helpful in scheduling the service and making sure I understood what was taking place. The work was finished on time and everything seems ok. Jay is my goto guy at a Laurel.

Excellent service hands down no issues. I have been a customer for 11 years never had an issue with the service at this dealership all the people that work their are excellent.

Superb service that matches the quality of their vehicles. The only place to take your BMW!

Had a great experience buying a new to me 2018 X-5. Paul Labak was the salesman and was very helpful before and after the sale. I highly recomend this dealership for any BMW purchase.

Took a chance of stopping into Laurel after a "warning" symbol came up on the dash of my X 3. Thankfully they were able to assist me on the spot, and in no time I had my car back and on my way in the span of an hour. Thanks to James and Mike in Service!

The service department was very prompt and courteous when I brought my car in for work to be done. When it was ready for pick, it was cleaned and washed. I would recommend Laurel BMW to anyone needing service work on their new or old BMW. Russ C.

Kind professional and efficient

I recently purchased an X5 @ BMW of Westmont. It was the best car buying experience I’ve had. The entire process was relaxing and stress free. My sales advisor, Tony and finance manager, John were both professional and friendly. Outstanding overall experience!

Recently bought a new X5 Laurel and it was a great experience all around. Luke was fantastic to deal despite the transaction being a bit complicated as they had to buy out the lease on my existing vehicle from another brand/dealership. I highly recommend Laurel!!

Service, courtesy and honesty

Service Rep James Randall always gives the best and most professional service on every visit

Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.

Very helpful especially during these Covid times. Was able to get my car serviced right away. They allowed me to drop off/pick up my car outside, pay for service, in a contact free situation.

Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.

Didn't actually but the car there, but the sales staff (Chris) was awesome.

Beautiful new facility. Team was extremely professional and my car was ready whent it was suppose to be. Thank you.

Laurel BMW is the best dealer in the Midwest! My service representative Michael is professional, friendly, and knowledgeable. He explained in detail about the service preformed on my vehicle!

Mike was great to work with. Did a great job of keeping me up to date regarding what needed to be done to the car and the cost Thank you, Laurel

James is a great service rep! I know when i need something it will be attended to in a timely service! Thanks James!

I will only take my used BMW to this dealership for service. Jay Buis in service is professional and cares about his customers.

Great experience and Jay is awesome

Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a leaving of the brand fee, and wear on car fees that in our opinion should have been included in normal wear, and were never factored into previous turn ins. Buy a car or go somewhere else.

Takata unit replaced in my BMW 3 series (E46). I could not drop the car off at the dealer at this time because of my wife??s .injury. The pandemic was also a concern. I was going to postpone the repair until the spring. Instead, the dealer provided the service in my driveway. Very prompt and everything seems okay.

Prompt service with a smile. Very accommodating with prompt follow-up. thank you

Pleasant people and work was done on time.

Always excellent service. Mike Powalski always goes above and beyond to accommodate my requests. He's a great asset to Autonation!

I went in to get a free recall done and they treated me the same way they would treat someone who was coming in to buy a car. Really cool dealership and great service

My wife and I had a great experience, everybody was helpful and polite. Our salesman, Paul, even helped set up the bluetooth for our phones and part of the navigation. And we didn't even buy a BMW, we bought a used car!

Service is great here. Everything is seamless, makes everything very easy. Have been going to Mike P for years, he's great.

All services, timely and courteous

Great buying experience,Hassan Arouri was upfront, full transparency on the deal and easy to work with. Definitely would recommend!

Hassan Arouri did a great job. A very transparent transaction. From the trade in of my old car to the purchase of my new one . I did a majority of the deal via email and finished up in person. After owning the car for a few days I came back for a tech tutorial and that was very informative. Will definitely recommend both Hassan and Laurel BMW!

1st oil change. Offered a car wash if I desired. Waited for the car and was done in 40 minutes. Service waiting area was nice with TV, water , coffee, and tea

Jeff Abbas, our salesperson was Excellent! He kept us posted when the price would change. He was very responsive and we never really felt pressure to buy the car. I was not too thrilled on the financing part, where they gave us a very high interest rates for an 800 plus credit score, so we had to secure our own financing. They would have gotten 5 starts it if were not for the financing part.

I purchased a 2019 Nissan Versa a couple of weeks ago from Jessica B at Laurel BMW. She was the most phenomenal sales rep I could have asked for! Not only was she wonderful with communication, but the experience was far beyond anything I could have hoped for. Before I arrived to see/test drive the car, she had it washed and cleaned for me and pulled up front. She took me on a great test drive, and was also able to share her personal experience about the vehicle since she had also once owned one herself. She was personable, took her time with me and my aunt who tagged along, and made the process of buying so smooth and quick. It was not hours of painfully waiting around in a dealership, dealing with frustrations, back and forth, or any of that. The buying process with her was to the point, clear, and a great deal. I loved the experience and will be purchasing ALL of my future cars from HER. Would deff recommend going here for your next big purchase! GO SEE JESSICA!

Service was done on time appropriately . Car returned on time

Yes! The atmosphere is delightful! Very clean environment during these time. I had a tire issue and it was taken care of right away. The car was done on the same day.

Fast and fair! Jeff Abbas was helpful and effective, worked quickly despite having multiple customers, and didn?t waste my time.

Jeff Abbas at Laurel BMW of Westmont sold us a new X5 and we could not be happier with the price, the extended warranty, the professionalism and follow up. We have been going to Laurel BMW for service for our older X5 and they are kind and organized from top to bottom! You need a new BMW? Ask for Jeff Abbas!

I've been going to Laurel for years and have always had the best service from Jay.

Great service and friendly staff. Mike B. Was very helpful and professional. The loaner car was a big help.

Good experience. Very timely and accommodating. Nice waiting area

Ms Vidojevic an angel in human form , very thankful to her and how she made my experience the best , will always be a loyal customer

Great service experience again. Organized and efficient.

They nail it EVERY time, I couldn?t be more satisfied with their service department. I?m planning on purchasing a new car in the near future. My guess is their sales department will hit a homerun as well.

I found the car with the options I wanted on BMWUSA.com and contacted the dealership. They were super responsive and helpful. We agreed to the deal over the phone and I drove into Chicago the following day and picked up my new/used BMW. Great experience.

Mike B, went out of his way to ensure my vehicle was ready and all service performed. The team at Laurel is on top of their game !

I’ve taken my car into service at Laure BMW a few times and overall had pretty good experiences. The service writers are typically very good at communicating and setting expectations. However recently I brought my car in for service and it is very clear none of the staff are wearing masks or sanitizing between cars. I have a dash camera in my vehicle that showed porters and mechanics not wearing masks while inside customers vehicles. I would have been fine with this if they make an attempt to sanitize vehicles before giving it back to customers but this isn’t the case. I would advise taking your vehicle somewhere that takes this a bit more seriously.

The people is very nice and professional I love it great job since the day one the communication was very good I would buy again I drove two hours from home the facility was super beautiful very clean and sanitized all areas

Excellent service — more than willing to go out of their way to fix minor issues and make the process as seamless as possible. Would buy another car from Laurel in the future!

Tony is a good guy who will help you, he always help me and my wife with her 2013 bmw x3 ,,,,,good man ,,,,my word

This is a great establishment Tony was very helpful and informative the quote he gave was exact and a matter of fact it was even cheaper clean,friendly place to visit I will be going back for more work to be done on my vehicle.

We have been bringing our cars here for many years and have always had amazing service from Jay B. He makes sure all of our issues are addressed and taken care of. His honesty, professionalism and friendly demeanor is always refreshing to see. Thanks Jay and BMW!

Great dealership!

Nice cars, nice people.

The people at the dealership were fantastic and very helpfull and very generous very affordable prices a amazing area too everyone is extra friendly u feel like you’re already home and nice cars in the loots and wide variety to choose from! I would recommend this place to all my friends and anybody who would like to look for cars here at Autonation and i would rather buy my cars from autonation then any other dealer

I appreciate the customer service and thank you Jay Buis for always taking such good care of me and my X5.

as usual wonderful, personal and professional service from start to finish

Jay was a big help in getting my car repaired. Thank you

Very good service except I got problem with my doors. Maybe the car washing people touched the sides of the doors and I could not close them anymore. They should be careful when they wipe down the cars. Other than that everything was good

It was excellent. Vesna was very professional, assured that I had the options I really wanted, and kept me updated until my beautiful BMW arrived. Great customer Service!

I'm a 1st time BMW owner and a big factor was the great experience I had here. I worked with Hassan A. Hassan is also a tech genius so he taught me so much on the spot. Everyone was so professional and I felt they genuinely wanted me to be happy with my purchase. They definitely exceeded my expectations!

Ice job done and always appreciate a loaner car too

Jay Buis is always a joy to deal with!!

Great service, professional staff, and state of the art facility.

Came in for service on my x5 and to chat up my favorite service advisor - Anthony "Tony" Scanlon. Tony always takes the time to explain the work that is needed, set accurate expectations and follows through on commitments! Tony is great and the reason I come back time and again!

Great Job on my BMW, the New Power Upgrade and Performance is very welcomed!

I have owned 3 bmw since 99... still own 2. Bought two from them including a European delivery; service them all here: I ask questions, and my advisor Mike Buzzelli gives me options so I can keep cars in service and manage expense...look these cars are more performance than your basic Corolla but the car and techs are state of the art. My 330 has 116k and my 2011 m3 30k I’ve gone to autobahn track events, m3 driver school... fun with your cars!

Always appreciate the professionalism, courtesy and efficiency of working with service team

Love my two bimmers... factory serviced; and I did a European delivery, autobahn track events, m3 driver school. Fun with my cars!

Salesman is so kind a lot of experience with cars able to explained what we need highly recommended

leaving this review based on a review on mask wearing.was there several hours saw employee’s wearing face masks except on phone or outside. FELT VERY SAFE. cdc rules states mask wearing within 6 feet of other people. People should leave their political views out of reviews.bought a new x3 very satisfied with laurel bmw.would recommend sales and service

Service department and tech knows what they are doing. Simply the best place to repair your car. I’ve been a customer at BMW of schereville for a long time but Laurel BMW certainly won my trust. I’d give this dealership 👍 and BMW of schereville 👎🏾 .

Consistently great service overall from this location for several years to date. They also have a very spacious and contemporary facility that is very welcoming. My BMW advisor , James Randall, for the past several years, is the absolute best. He cares about his customers, trustworthy, and very knowledgeable. I always feel my car is in good hands when I arrive at the dealership. During this COVID-19 period, this facility has taken many safety and health precautions to make customers feel safe including offering Clorox spray for your vehicle being serviced. I highly recommend this location

James is great to work with. Honest and friendly!

I enjoy my car due impart to the phenomenal service at Laurel department at BMW. James R. and the rest of his team are always direct, attentive, efficient and friendly. If you own a BMW or want to buy one then it’s worth coming to Laurel to get your car serviced properly. It’s a new clean safe facility, they give you loaner BMW while yours is getting serviced. If it’s a quick oil change then they have plenty of space in the lounge with great WiFi if you need to get some work done. Laurel provides a great experience from purchase to years of servicing. Thank you!

Laurel BMW of Westmont new state of the art facilities is without comparison. The service agents and maintenance technicians keeps my bimmer running like new. I look forward to my next BMW purchase with Laurel BMW of Westmont.

great service.came and picked up vehicle, since i have busy schedule.Mike Buzzelli is the best

Super friendly and respectful staff. Fixed my vehicle in a timely manner and provided a rental. Definitely recommend!

Great and professional place. They take any customer concerns very seriously. Tony Scanlon service manager was able to locate and fix issue with my X7 and went beyond my expectations. He is very fast and professional.

I brought my car in to have a check engine light and was charged $190 for the diagnosis. $190 for a 30 minute diagnosis is excessive and then to have my car returned to me w/out a measly exterior wash. Little things matter.

Tony Scanlon service manager was able to locate and fix issu with my X7 and went beyond my expectations. He is very fast and professional.

Purchased my vehicle from Laurel and buying experience was excellent. Was in for a service appointment and start to finish received great support. Flexible scheduling, loaner vehicle, and updates during service were handled well.

EXCELLENT CARE. They were very professional and really cared for my car

Great day shopping with Bridget! She was very helpful, and made sure that I left with the car that I wanted. I truly recommend you seeing Bridget if you’re ever in need of a new or used car. She’ll take care of you at Laurel BMW.

This is an amazing dealership. My sales person was Paul Labak who really worked hard on getting me the deal I wanted. He preceded all expectations in many ways. There was a door ding on the car which Paul immediately addressed it by making an appointment with one of his guys and the ding was fixed right away. So kudos to Paul. I highly recommend him. He is very easy to work it. Best car buying experience so far. These guys have my business for the future as well.

Very positive support from Aaron McCall and end result service was excellent. My BMW is happy !

Profesional, Polite and understanding

The service dept. at Laurel BMW of Westmont is first rate. Jay Buis is a true caring professional. I've been a customer since 2008 and just purchased a new 2021 BMW, in part, for the excellent service dept.

Had a great experience with Lily as sales advisor who provided great technical assistance which made the selection process easier

Very easy to work with throughout the process

It was a good experience. I am in St Louis. The deal was completed by phone and email. By air ti Chicago and was picked up at 8:00 am. Closed the purchase at 10:00 and was on my way home. The BMW was as represented and closing was smooth.

A week ago by BMW X3 stuttered slightly upon ignition. A few days later the hesitation was more noticeable. Given my X3 is almost 6 years old and its the original battery I figured it was time to replace. Made a call to Laurel and then were able to fit me in literally 30 minutes later. An hour after arrival, I drove out with a new battery, all the electronics properly reset plus a car wash. Not a complicated service but I appreciated the fast response and a brief education on why the electronics need to be reset by a qualified service tech when the battery gets replaced.

Very professional and helpful staff. They were very fast at replying to all my emails. I would highly recommend buying your next BMW at this location. Their prices are very competitive and the entire purchase was completed within a few hours. A special thank you goes out to Luke W. who helped make the shopping experience very welcoming and worked with us to negotiate a great deal. Luke was very patient and respectful during the entire process and never made us feel like we were under any kind pressure to buy a car that day (Laurel's finance/management team were also great to work with). Luke definitely went above and beyond when it came to answering our questions as well as recommending vehicles for us. I will definitely be buying my next car here. October, 2020 edit: Dropping this review down to three stars. Really poor service experience once the car was out of warranty. Called the service department to schedule basic maintenance and they hung up on me when I asked a question regarding prices. Just wanted to understand why they were charging almost double vs other local shops. Own 5 other cars (various brands) and never had this happen with other dealers when discussing quotes or invoices.

Had a fantastic experience with this dealer. Sales associate (Luke) and his manager (Mark) were amazing. They answered all my questions and have reached out several times to make sure I’m happy with my purchase. They worked with me on my price and got me the car I wanted in my budget. Best car dealer experience I have had In a long time. I would definitely purchase from them again.

Chris Cole was great to work with during our recent purchase. Helpful, knowledgeable and easy to work with. Love the new car and loved our experience at Laurel BMW!

This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 1-year old X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!

This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 2018 X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!

Great service. 5 stars

I had been searching for a specific vehicle with very limited availability. I had to purchase out of state to find what I wanted. I initially found one at an Ed Napleton dealership and was treated horribly - turn and run from that group of dealerships! I continued my search and found exactly what I wanted at Laurel BMW. The experience from inception was excellent. I contacted sales to confirm the vehicle was available. Within 5 minutes Jessica texted me pictures, videos and details of everything I had hoped to see and know. I was able to reserve the vehicle online (with no money down I might add, which was surprising). We drove down the next morning to find the car marked as sold with our name in the window. It was exactly what we expected. Laurel BMW gave us exactly what we discussed on our trade, paperwork was ready to go and we were happy with every step of the interaction. If you don't have a sales person, I highly recommend Jessica. She was great to work with.

The service department at Laurel BMW never disappoints. I have serviced my vehicles there for over 13 years, and the service experience is always impeccable! While all of the service associates are great, Jay Buis is phenomenal! I would highly recommend servicing your BMW at Laurel!

Michael Buzzelli was FANTASTIC!!!!!!!!! We are now lifelong fans of Laurel.

Jay Buis was my service provider. He was professional and addressed any issues that came up. He answered any questions that I had. The facility was clean and convenient. I wouldn't hesitate to return in the future.

A very nice dealership with a friendly and Informed staff. Hope to do business with them soon

Took my baby in for a oil change and additional maintenance. James was very attentive and followed thru till the end. He even drove up my baby when I picked her up ! Thanks James :)

It was hard to part with my 5 series sedan that I've loved for 10 years and 90,000 miles. Now I'm delighted with my new X2. Tony made the buying process fun at Laurel BMW. Their service experience also is exceptional.

Jay Buis has provided great service. The work has been done is excellent. Everyone is friendly at the site. The Laurel BMW of Westmont is our favorable dealership.

I bought my from Chris Cole. Not only did he give me a great deal, but his customer service skills were great. Even after my purchase was finalized he went out to my new car with me because he wanted to show me additional features and to help set my car up with Apple play too. He went above and beyond. I’m really happy with my car and I’m happy about the great customer service that I received.

Jessica Biczo took really good care if me and helped me get into my dream car! The team was very professional, extremely friendly, and navigated me through a surprisingly effortless process!

Bought many cars here, and the service department is outstanding!

Went in without an appointment and they were ready to service my vehicle.

Always have had a great experience in the service department (Jay Buis) is awesome! Also, Jim, Jason, Jack, and just about anyone in the parts dept. is awesome. I have not bought a car there.

My Client Advisor, Jessica Biczo, made this one of the best car buying experiences I have had. She cared about what I wanted and ensured I was satisfied. She was professional and I did not feel pressured. I also want to recognize Devon Reid, CFS Director, who did a great job on the financing and paperwork. I would definitely return to Laurel BMW for my next car.

Courteous and professional service.

Great service and helpful staff! I will certainly refer friends to this dealership and return for future needs.

Excellent dealership with quality personnel that offers quality personal service and customer satisfaction!

Everytime I take my BMW S3 to Laurel BMW of Westmont, it is an excellent experience. No complaints at all.

Every time I come to get service done laurel bmw takes care of me. They keep me updated every step of the way. Top notch service all around.

Jay Buis,Service Advisor at Laurel BMW was great!!!! He kept me informed and he and his team did a GREAT job of repairing and detailing my X5!!! I knew and did depend on him!! The Service Manager, Jim Mueller, got me a BMW loaner at the last minute, which I greatly appreciate!! Clarence Nails

Straightforward and very quick process. Car ordered, built and delivered in 3 weeks!!

Pleasant efficient experience. I will be back

Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.

Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.

Tony took care of a recall on my BMW. They were able to schedule me quickly and give me a loaner. The process was quick and easy, they had my car back to me later that morning. I can't comment on pricing of service as the recall was 100% covered by BMW but the service process was very good!

I always have wonderful customers service

Sales and service are excellent

Great?? the service was completed in the time the service rep said it would be.

BMW 235 brought in for oil change and wash. Told manager the last time the license plate was bent. He assured me he would make note and it would not happen. Sadly after an hour wait, I retrieved my car and the front plate was curled up around the sides. I can't be the only one; I think they need to look at the mechanism in the wash that causes this to happen and re-engineer the clean. Building was clean. Would of thought some hand sanitizer would of been out. I hope the car was protected/clean.

Service sold us on this dealership. We did not buy our car here we will definitely buy our next here!

The service was to take longer than expected so they gave me a loaner to drive. My car was ready when expected, was clean, and ready to go. Great service.

Excellent customer service, everything moved swiftly. Very satisfied with the experience.

Though my buying experience was not great with Laurel BWM, they have addressed via the limited warranty with the purchase of my car a few repairs that were needed. The warranty was a 3 month 4,000 mile warranty. My original sales representative (Scott) and Mike Pawlowski (Service lead) were helpful in getting the issues addressed. Though one outstanding issue that was identified at another dealership was not addressed (based on Laurel BMW's feedback, this was not in need of repair), the work that was done seems acceptable and the total amount of repairs were >$4K. All in all, I would chalk this one up as an overall good experience with just a but of wonder in my mind if this other issue that was identified will eventually pop up as an issue again.

Luv this place. Clean, classy, friendly, efficient

Tony Scanlon is always a pleasure to work with . Everyone in the service Dept is very professional and helpful.

The service has always been great at Laurel BMW. Mike Buzzelli is the reason we keep going back. He is a fabulous service agent and gets to the know you as an individual and not just a customer. He knows his stuff and has always taken very good care of me and my X3. Thanks Mike!

Got everything I needed done even with a busy schedule thanks

Service has always been great. They finish in a timely manner and your car is clean when you pick it up. Appointment s are easy to make

Great service. Very professional.

Kevin O’Donnell was the best sales associate I have had the experience to meet and work with when buying a car. He was professional and understood all of my wants and wishes. Laurel BMW is lucky to have him.

Top notch very professional service department!

Luke and Tony attends to your needs with professionalism and quality service you can trust. My car buying experience and services with them has always been satisfactory and recommendable.

jAY in Service was GREAT!! Got the job done right away when another dealer gave me the run around. Thanks again Jay

great work, timely service!

I purchased my X5 drive 50i July 25, 2020. Paul was the sale man who help make this experience tangible. I have to give God his Glory because he lead me to this store and told me which SUV to purchase..

Great service with fair pricing and Mike is my man.

Great experience. Jeff was super helpful, attentive, honest, no bs and straight forward. He helped me find the perfect car within my budget and continued to help with me with questions I had after the sale.

Knowledgeable service advisors, excellent hours and good technicians.

Fast service, rust worthy service rep. Mike B always helpful.

I was able to schedule non-routine work quickly. The dealership was prompt with completing my work and as always, Mike P. goes above and beyond to make sure that everything is completed the way I wanted!

Lilly is very professional, knowledgeable and pleasant to deal with.

Highly recommend Scott, he was super helpful! The whole place is very professional. Even though I was only buying a used car I was made to feel as welcome as a new car buyer, something I hadn’t felt at other dealers.

Tony is extremely helpful over the top customer service 👍

Mike Powalski has been a real pro. He has been creative, helpful and professional every time I?ve brought my 2011 5 series in for repair.

My service advisor Anthony Scanilon was amazing. He fit me in because I was going out of town and made sure that I understood all of my options for repairing my car. He was friendly and went the extra mile to make my service experience a good one.

Fast service, accommodation , excellent work and very helpful and nice staff

very professional organized

I highly recommend. Jessica Biczo is outstanding!

My purchasing experience with this dealership has been one of my most satisfactory experiences which I remember. Their salesman and accounting personnel are very accommodating, well qualified and made my purchase as easy as possible. I highly recommend this dealership to my colleagues and friends.

New showroom is nice. Service Coordinator wore a mask which was good.

Service work is always done to my complete satisfaction. I am always treated courteously and professionally by the Service Representative, usually James Randall.

As usual prompt, professional and well done

Recently purchased and had a car shipped from Laurel BMW of Westmont and had an awesome experience with Jessica. She was helpful and super responsive even on her day off!! Love my new car Jessica !!!

Came in to get tires switched out and oil changed- it went quickly and smoothly. It was another great experience.

Staff was friendly and knowledgeable. The set pricing was competitive with the other dealerships I looked at. I would buy there again

Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.

I purchased my X1 in 2016 and have had very good service interactions. Everyone is very friendly and helpful. I have had positive service experiences these past few years except for one thing - the car washing. I had a substantial service where they had my car for two weeks and when I went to pick it up - it's very dirty. This has happened more than once. It's just disappointing but the more important piece is that the car is fixed without issue with very friendly & efficient interactions.

Went in for a lost key replacement. Awesome service, follow-up's and results from Bob at Laurel BMW of Westmont. Go for it!

They're the most friendly, relationship oriented sales and service organization in the area. I especially like working with Andre De Vera in sales and have done four transactions with him in the past 2 years. Their service department is tops, too. I had a CPO 7-series oil change yesterday and they were prompt and fast. I imagine making future BMW purchases here.

This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waiting to get in. Each office (2 finance people in total) had a person in there for over 1.5 hours. OVER ONE HOUR AND THIRTY MINUTES to move somebody through the sign-off process. I know some people read the fine print on anything they sign, but this was incredibly ridiculous. Scott apologized numerous times and was put in a bad position. The GM......what a waste of salary to have somebody in there who is supposed to be managing business operations sitting behind a counter talking to his employees more interested in passing time and laughing with his counterparts vs. looking at what was going on with CUSTOMERS and addressing what was an unacceptable situation. Believe me, I would have been long-gone before this deal closed but this was a purchase for my son - who I could not disappoint due to me being incredibly frustrated. My suggestion for this dealership - remember that you are a BMW dealership. You are supposed to be a premium brand offering a premium experience. Mine was closer to a Jim and Bobby's Used Car Lot experience. If somebody from AutoNation in an executive position is reading this, you may want to make a visit to this dealership to see what the heck is going on. You may also want to pull out resumes of anybody capable and interested in running a premier car dealership and begin the interviewing process immediately. One final note, I was not the only one frustrated. The guy next to our sales agent's office was screaming at his Finance representative 10 minutes after going in.. Such an odd experience.

My 1st visit - for a fully auto inspection. Jake was very courteous and responsive. Unfortunately, he had a personal commitment and had to leave - following which, I was left in the dark as to my vehicle's status, requiring repeated follow-ups with the staff, and instead of being done at ~ 1300 CT as planned, left at ~ 1600 CT. In the spirit of continuous improvement, a friendly suggestion would be to ensure a new customer has a highly positive and comforting experience. I would have also loved to have a final 5 mins (or less) overview of my car, including explanation of the software update that was done etc... Otherwise, clean environment and facilities.

Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.

Friendly service Good service

First rate service department second to none. No problem too tough to tackle.

Very helpful without being pushy. I was happy with my experience.

I saw the 2015 Chevy Tahoe listed at the dealership. Scott Meidl was the salesman who contacted me. Very professional, open, patient and knowledgeable about the vehicle history. During the paperwork Scott keep me well informed of the process. A gentleman and scholar. Devon Reid was the CFS Director for financing the vehicle. Devon offered an extended warranty through the dealership, I declined, but he was not pushy at all. Overall the demand the two individuals were excellent. I would purchase another vehicle from the dealership in the future.

Laurel BMW has been a fantastic partner and has always done great work on my X5. I recommend them highly for both service and sales. In service, James Randall is stellar, In sales, definitely ask for Jeff Abbas.

Excellent and efficient service.

The technician ? James Randall was extremely accommodating and helpful with the service of my car.

The new building is si beautiful. Yes, everything completed on car .

Excellent service at Laurel BMW. Jake clearly explained the repair items needed and the cost. The Laurel BMW Service team is effective at keeping my 2009 BMW driving smoothly.

Excellent job on car. Excellent protection for cars and people in today?s world against the virus. I felt safer there than in my own home. My car and I are ready to drive anywhere as soon as we get the word that it?s safe.

I recently purchased a new car from Laurel BMW. The sales team (Jason and Tony) and Devon in were both knowledgeable and helpful. We really enjoyed the car buying experience with them.

My Sales Executive was professional and helpful from beginning to end. I was pleased with the results.

Very good service! Thank you

The customer service at Laurel BMW of Westmont is excellent! James is very personable and goes out of his way to make sure every detail is attended to and that I am happy with the service! SO happy to have them looking out for me and my SUV!

I cannot say enough about the excellent customer service at Laurel BMW of Westmont. James is both personable and professional and always sees to my auto needs in a quick and thorough manner! He goes above and beyond! There is actually another BMW dealership closer to my home; however, their service department appeared very disorganized and it was not a good experience. Laurel BMW in Westmont was quite the opposite! I wouldn't go to another dealer for service!

Excellent service and very detailed. Recommendations of service needed very helpful.

Salesman Darrell (Reno) Phillips was EXCELLENT! Also had a very positive experience with finance person Devon Reid.

Satisfied with service. Will visit again. Would highly recommend.

BMW Westmont GM just called me in follow-up to my negative review. He explained how the computer reset works and what service is coming up on my 320I,X Drive in 6,000 miles. However, this should have been explained to me by the technician before I left the dealership on 04/02/2020. Over-all I am pleased by the call and explanation. I would recomment this dealership and BMW to everyone.

Always pleasant and professional. Thank you for updating the dealership to be in compliance with the social distancing order that has been place on the United States.

very competent and professional. timely and informative

My recent service visit to Laurel BMW of Westmont was outstanding (as it always is)! James Randall has been my service advisor for the past several years and is always an incredible service advisor to work with. He knows my car and can always recommend appropriate services. This visit was no exception; he was able to ensure my service work was performed professionally and quickly to minimize my time at the facility. I especially appreciated his genuine concern to help make sure I would have sufficient space from other customers. I'm older with some chronic health conditions and greatly appreciated his thoughtfulness in this time of COVID-19. My experience with the complete Laurel team has always been excellent but James and the outstanding Laurel service department are why I'm willing drive and hour and a half to to Laurel (past many closer BMW dealerships). James Randall is why I'll return to Laurel for my next BMW....service really does sell cars! Larry V

Excellent experience with the facility, staff and customer service

BMW of Westmont is absolutely outstanding. I never go elsewhere and haven?t since 1983. Jay Buis is a tremendous service advisor and the service team always does great work. Can?t say enough good things about this dealership.

I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.

The service and attitude they showed to me.

Mike Buzzelli coordinated my service appointment and as always he was professional, courteous, and made sure all went as planned. I couldn?t have had a better service writer !

Service team was extraordinary. Highly recommend Mike Powalski as a service writer! He made certain that all aspects of the service experience were completed to our satisfaction.

Excellent! Appointment service via telephone was the best experience! Upon arrival, service was immediate and very peasant. Service was completed as promised and the car was clean and shiny. ?

My service advisor was very knowledgeable and upfront. He not only asked mechanic to test drive my x5 but also ensured QA also check it out and ensure everything is good. I have total confidence with them.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

Having never visited this dealership before (Laurel BMW in Westmont) we were very impressed with the size and cleanliness and professionalism and friendliness of all at this facility. Even more important, was the fact that we got very lucky in that the first professional we met upon entering the showroom, was our salesperson, Jeff Abbas. So knowledgeable about the automobile and really wanted us to choose the right car...there was no rushing through the sale/purchase....He even came in early the second day to accommodate us. Cannot say enough about Jeff. We would and will highly recommend him to others.

Nothing too much of a problem dealing with James, excellent customer service.

Very positive experience. Professional sophisticated sales team. Tony Alonso was outstanding !

I have purchased 10 cars from Laurel over the past 15 years because of a great purchase experiences and excellent unwavering customer support in all facets of ownership . My sales person Lilly is top notch and always looking out for us as is my favorite service advisor Michael when service is needed supported by general manager Pat and sales manager Rich! The new facility is also beautiful and appealing. Love this dealership!

I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer

Early Monday morning (7:00 AM) appointment, but everyone that I encountered at the dealership was very prompt and courteous.

Very pleasant and professional. Nice waiting area. Car was finished when promised.

Jay Buis is an excellent service/adviser, he has taken good care of me when I come into the dealership. I like the way he treats, very friendly and professional. He makes sure my care is repaired correctly. I will always bring my car back to him for service and repairs and Laurel BMW.

Only thing I was very dissatisfied about was the fact that I was told that I could purchase extended maintenance coverage for my 2017 X3 42Kmi. come to find out that was not the case.

Nice facility and I was treated well. Engine compartment was not real clean but repair was thorough.

10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.

I truly appreciated the way I was treated by everyone in the service department, a special ?Thanks? to Karl the service manager who took care of everything promptly and professionally

I have been visiting this location for the past 6 years. I really love the consistently high level of customer service at Laurel BMW of Westmont particularly from my advisor James Randall. Always a job well done!

What a wonderful SUV. The best I every owned and I have owned few. My sales person Tony Alonso was OUTSTANDING! He could have not been more knowledgeable and helpful with all aspects especially price. Highly recommended.

These guys always have the best customer service. I?ve bought 3 cars over 10 years and they always take care of me during and especially after the sale. They go out of their way to accommodate me. Don?t buy from anywhere else!

The staff was very friendly and knowledgeable. They made the buying process quick and easy.

Very courteous, friendly, professional and knowledgeable staff. They made the buying process very easy and quick.

professional service at a high price. quick service.Nice facility.

Great service. They got me in right away and were very prompt with letting me know what was happening. Repairs were finished as promised

Service advisor was highly competent and knowledgeable and courteous. Dealership offered me a loaner, which I did not expect because my car was not bought there and it is an older model. Repairs were done in a timely fashion and done as I was advised. I would highly recommend this BMW facility. As a note: I drive 60 miles to get my car serviced there because of the great facility, service and staff.

Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an email with pictures to a sales manager there.

The best service, on time friendly staff and I am happy with my car 🚗

First time at this dealership. It is the best. Everyone so professional and nice. Especially my service advisor, Karl Sxeredy. He was just awesome. I didn?t know how they would treat me since I didn?t purchase the vehicle there. They treated me better than the dealership I purchased it from. Outstanding service. I am sure if anyone was purchasing a vehicle there they would be treated in the same manner. I would recommend to purchase and have service at Laurel BMW

Wow - my 14 year old BMW runs and looks like a new car! Service rep "Sam" was extremely helpful with repairs needed.

Great buying experience. I would strongly recommend Jessica as a salesperson.

Came here back in 2015 to purchase a new vehicle for my self. Last weekend, went shopping for a used car for my son, came here last, should have come here first! My son found the car he wanted, the price was very very good, and the customer service, excellent.

This is the only BMW dealer I will do business with! I have bought 3 cars from them already and been doing all my service at Laurel! They are very attentive and quick, never had an issue and they always do as promised! Paul Labak is my sales person to go to! I hope to continue my relationship with them and trust me when I say, Im a very picky and detail oriented person! 😉

I was well treated by all at the dealership. The facilities were clean and inviting. It?s always fun to look at the newest models while waiting.

I get my maintenance done here. They always take care of us. Very friendly and efficient. Easy to work with. The waiting area is well stocked and pleasant. This is the only BMW dealer I go to with my car needs because they take care of everything.

This dealership is fantastic. My service manager was terrific to work with. I did not have an appt but my car started making noise and jerking so I was going to drive it the mile from my house. He was helpful, put me in a loaner, discussed what services needed to be done in addition to the problem.

James Randall is always attentive and responsive. He listens and takes action. I would highly recommend as he delivers outstanding service.

Outstanding sales and service. Andre has been an incredible help throughout the process. I will be working with them for a long time to come.

Amazing staff and service ! Specially Antony Scanlon

The best part of Laurel BMW is their Service organization - Jay Buis has been my Service Rep on each of my 4 BMWs over the years and he is what keeps me at the dealership...

The highest compliments to the Laurel BMW in Westmont team. They have serviced my 535i for three years. The service manager and my individual consultant are knowledgeable, honest and friendly. It is nice to have the same consultant every time I come in and be greeted by name. I recently worked with sales team to purchase a X5 SAV. Once again, I was impressed with the sales manager and sales associate. There was no pressure to purchase the car. The sales associate had an amazing understanding of the car and its features. I will continue to service and purchase my BMWs at Laurel.

Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.

My 2010 Sedan with 140k miles had developed a visible oil leak. Jay was extraordinarily helpful, got the car there late evening and was diagnosed first thing the next morning and fixed to our satisfaction by the next afternoon. We have been very happy with service at laurel bmw for this car and our x5. Kudos to leadership there for making service a priority!

We have always been pleased with the level of service we receive at Laurel BMW Westmont.

My experience at Laurel was great. Paul, our salesperson, was very professional and knowledgeable about the car we ended up purchasing.

Excellent customer service.

Always greeted with a positive attitude, smile and a “how can I help you today?” Simple things like that make all the difference. Typically when you enter a service center, you’re already flustered from your car needing repair, but the friendly members at laurel BMW always help assure you that everything will get taken care of.

problem handled and issues were inspected; did not feel i was overcharged for service

Awesome experience working with Andre and Rich on purchasing our new car. Would definitely buy from again!

ease of online scheduling. Good service

Michael Buzzelli was outstanding and assured me that the work would be to my liking and it was. Excellent customer service.

A very professional experience.. Mike Buzzelli answered all my questions and concerns. He also brought up a few things to think about. The entire staff in the service department was very accommodating. They have a great team.

Timely and knowledgeable. Friendly and trustworthy

Jeff Abbas and the service team at Laurel BMW are the most professional and courteous auto dealer personnel I?ve ever worked with.

My service advisor, Karl Szeredy, was knowledgeable, professional and a great communicator. Give him a raise and a Christmas bonus you need people like him

Between sales and service, BMW westmont is the best! Lilly Kolarski was/is very knowledgeable in all things BMW! Service is great as well, James Randall is a pleasure to work with!

I purchased a used BMW at Laurel BMW and I was treated as if I purchased a new car. Very pleased with their service. Now if they can find my prescription Oakley sunglasses left in my old car, it’d be a Christmas miracle! Lol

Responding to 2 items: 1) Requested an oil change for my '10 328Xi a) oil change completed in < 2hrs, b) Svc Advisor also mentioned that I needed a coolant flush and brake fluid change, all completed in a TOTAL of < 2 hrs. Response time is GREAT. Cost is hard for me to rationalize...$125 for an oil/filter change? 2) We have just ordered a new 2020 330Xi from Jessica. She is prepared, knowledgeable, and possesses EXCELLENT people skills. We are looking forward to the arrival/delivery of our new BMW. The reason this item was rated 4 of 5, was a) the inventory was not available...anywhere, b) the execution time to actually deliver a new vehicle is months long and c) it appears that our order is being built in a NEW FACTORY in Mexico as opposed to by the experienced factory team in Germany that built our last two BMWs. I have set up several new factories around the world and have NEVER seen a new start-up without some issues. We are concerned but will expect the BMW service team to address any issues encountered.

Great customer service. Reasonably priced. I liked their free pit stop service.

Scott in Service was extremely helpful. The repairs were done correctly and quickly! Love working with Laurel BMW. Thanks!

Had an issue pop up: drive it in and m buzzelli put me in a loaner, had it checked out, sent out fir parts and had car done in a few hours for me. Nice wash inside and out too My daily driver has 120k... love it still.

Had my BMW towed there. Advisor James was helpful and honest about the issues with my vehicle which I greatly appreciate!!

Karl and Mike are the best service people . Excellent attention to customer needs .

Very attentive staff starting with the clerk who took my information and later with the service representative who informed me of the repairs need as well as the cost.

I was greeted by JAY BUIS my service advisor he is Awesome. Excellent service, clean restroom and good treats were available as I waited for my car to be service! Although a car was available if I didn’t wanted to wait. This was my first time waiting in the new facility 👍🏽! Yes I will return in the new year ! to have my X5 detail ! Thanks Laurel BMW! Kudos to RENO AND BOB!

Good service for customers I deserve that Thank u BMW

I have been a relatively "old" customer of Laurel and have been dealing with Lilly for sales and James Randall for service. I keep coming back for a reason. Both of these folks are not just top notch but just make dealing with them a true pleasure. I actually look forward to visiting Laurel and seeing Lilly and James for whatever the reason. My car was in just in for service and the experience was efficient and pleasant as always. I treasure the relationships that have been developed and hold in high regard the relationship I have with both James and Lilly. 👍

Great experience. Fast, friendly and provided exactly what I needed

Exceptional service. I take the ride to Laurel which is further in proximity to another dealer. The primary reason for going to laurel for any issue with my car is James Randal. I?ve owned BMWs for over a decade and his service is above and beyond expectation.

Service is always Great which is why i have purchased more than 8 vehicles from this dealership.

Too expensive, also it says a safety inspection was included, I dont think so, as I had mentioned to the service advisor that I had over-inflated tires, when I picked up my vehicle, tires were still over inflated, which makes me think what else didnt they do that I was charged for ? parts amounted to 501.31 labor 1377.23 !! too much. sorry I will have to find a more reasonable service center.

Mike Powalski always takes great care of my car. He is excellent to work with and I have nothing but good things to say about Laurel. Thank you!

Did not call car was ready. Engine on light still was on when picked up car. Need to bring car back

Very good dealership I would recommend them to anyone looking for a car

Laurel BMW Service is outstanding. They took Care of my recall notice and provided me with a loaner car. Their sales team is awesome. Richard Stoll and Jeff Abbass are the best. They just provided the best deal for my best friend

Just had a wonderful experience with Vesna at Laurel BMW of Westmont. She could not have been nicer as she showed us the models we were interested in, took us for a test drive, and answered our questions. We were able to get the car we wanted at a good, fair price. The car only had 1 key available and Vesna offered to order a new one and to drive the key over to our house when it arrives. We had a bit of a wait to get into the finance office to actually buy the car (I understand they were short-staffed that morning), but once in, the process was quick and easy. My only complaint is that I think you could do a little better on the snacks! People may be waiting there for long periods of time. Water and coffee and granola bars are fine, but I would have liked soft drinks, and maybe some more substantive snacks (muffins, donuts, a tray of sandwiches).

⭐️⭐️⭐️⭐️⭐️ Always very professional and helpful. Wouldn’t take my car anywhere else.

I am always pleased the customer service provided by Jay Buis and I like the new facility.

The service man that waited on me was rude and unconcerned about my time. I brought my BMW X3 in at 8:00 am on Friday 11/22/19, The Westmount Office. I went back to inquiry about my car around 10:00 am. The service man told me that he would come to me in 5 minutes. After about 30 more minutes I had to go to him again and ask about my car. I wanted him to explain the nature of the recall but he was very brief as if i was bothering him with my question. He was very unprofessional.

Had an excellent experience leasing a car. The salesman was well informed friendly and helpful. The terms were good and I would recommend them to anyone looking for a car.

Always pleased with the excellent quality of service provided. Service advisor and mechanics are top notch. I’ve been doing business there since 1983 and would never go elsewhere.

Professional and great service from James Randall.

Selection of vehicles and service is by far the best across Chicago land bmw dealerships!

Had my 2012 Z4 in for routine service and received the usual expert service. I highly recommend working with James Randall. He's a super nice guy who knows his job. He'll take great care of you.

Good customer care!!!i will recommend bmw dealers to all my friends!

Great experience as always.

Pleasant, efficient service. In and out, no issues.

I was able to complete the car buying process quickly. The facility was very comfortable. Knowledgeable staff was able to help.

Karl was very helpful, professional, and courteous. He gave me a loaner for the day because I had quite a few maintenance issues. I didn't even have to ask. Hopefully my tire is fixed this time and I'll only have to come back for regular maintenance.

Great professionalism and service. always very helpful and answers all questions and concerns.

What a excellent well ran dealership. Everyone I encountered was friendly, professional and followed through with everything they said! Tony Alanso is a terrific sales person and Rich in finance was extremely helpful. Highly recommend this dealership.

Andre was excellent. Consistently engaged throughout the process.

fantastic service and staff. Karl was a great help. i called with an emeegency tire issue and he had tire ready and paperwork waiting when we drove up. so appreciated as we had some place to be and we made it safe and sound thanks to the Laurel BMW team. thanks!!

Gorgeous new, truly state-of-the-art facility, both Sales Showroom and Service Dept. Easy, flexible appointment scheduling. Warm, friendly, yet totally professional staff. Work completed when promised. Really makes BMW Service a pleasure!

Fantastic service from the moment I arrived to leaving. Great job!

No BS only BMW - you can trust them.

Service staff is awesome, friendly and helpful! :)

At 60 yrs old i have purchased or leased many vehicles, i have never experienced a better dealership. Everything that they said was true my salesman should be salesperson of the year. Most the deal was done over the phone because i live 2 1/2 hr drive away. My bmw 528i is excellant. I probably won't deal with any other dealers ever again. Hats off to laurel..

My third car from Laurel, bob Kerwein and Anthony Alonso are the reasons for my customer loyalty. Good honest people. Excellent service and attention to detail.

The entire process was excellent! Thank You! Especially Darrel (Reno), very professional and courteous. Thank you Darrel. Enjoyed working with you. Entire team did an excellent job.

Outstanding service and communication by Tony and staff.

This is my second purchase from Laurel BMW. The Laurel BMW staff is always helpful and personable as well as professional. I would like to give a special thank you to Lilly Kolarski. She went over and beyond !!! Thank you again!!!

Jessica and Paul rock!!! They went above and beyond anyone could expect. They were completely in tune to my needs and specifications. Not in any single time I felt intimidated. Jessica and Paul are impressively knowledgeable about their stuff but what I appreciate more is their warmth, genuineness and attentiveness. Thank you Jessica and Paul and rest of Laurel team.

Everything expected from drop off to pickup and loaner vehicle.

I found the car I was interested in on the website. I sent in an inquiry and was referred to Jessica Biczo to represent the dealership and assist in answering any questions I had. With the introduction I was invited in to to meet Jessica and view the vehicle in question. Once at the dealership I found Jessica to be personable, knowledgeable and willing to spend time answering my questions. At no time did my wife or I felt pressured to make a decision or rushed. Over the next few days Jessica and Rich Stoll, one of the managers, went above and beyond to answer my questions, send pictures and work with us to find a deal that was fair to all. The end result ended with me buying the car. Having been a BMW owner since 2006 and dealing with several different dealerships, I would highly recommend Laurel BMW and their staff as a dealership that will go the extra mile to answer your questions and make you feel comfortable with your final decision. Both Jessica Biczo and Rich Stoll are the representatives that make Laurel BMW the dealership you will return to for all your BMW needs.

Great and knowledgeable service advisors. Spacious updated service drive pops like never before. Thanks to Bob Kernwein and Karl Szeredy for making this experience pleasurable. 🌟🌟🌟🌟🌟

Its a very professional people friendly organization. I had a situation where my car needed special care and the young man named Tony in the service department quickly took care of me . And I truly appreciate it . And will be back for more services as needed. Again thanks laurel you have an A 1 organization. Sincerely,Albert Hardge

The overall experience was great. Our salesman Paul was knowledgeable and patient. (It took well over 3 months with us.) We decided we wanted to buy from Paul and AutoNation on our first visit. Finding the right car for us just took some time. Paul was respectful of our time and send us links followed by an occasional call when he found something that met our requirements. In the end, because of Paul?s knowledge and no pressure sales my wife and I saw the value in a new BMW. This is our first ?Ultimate Driving Machine? and yes it has exceeded my expectations! Thanks Paul and AutoNation for making my new car purchase experience a great one!

Experience,professional and soo friendly Jessica B. help me to buy my dream car;) Thank u again!

We purchased a used Jeep Wrangler the other day and the staff was awesome. Andre and Chris handled the sale very professionally and were very personable. I would highly recommend purchasing a vehicle at Laurel BMW .

Excellent service! I?ve been a satisfied customer for many years with this dealership.

My experience so far at Laurel BMW of Westmont has been terrific. I just recently bought an X3 and Jeff was my sales person. I cannot say enough great things about him. Not only was he knowledgeable about my vehicle, he’s kind, he’s pleasant to deal with, And I for sure will recommend him specifically. I look forward to many good years dealing with Laurel BMW of Westmont.

I have been a loyal customer at Laurel BMW for over 15 years, and it?s because of the way I?m treated from the time I arrive until I?m done! These guys could give businesses a lesson in customer service; the quality staff and professional manner in which they operate not withstanding! Do yourself a favor if you?re considering a BMW; head straight to Laurel?s of Westmont, you will be glad you did!!

Always buy my cars from Lilly at Laurel BMW. She is honest and easy to work with-no games or pressure. Great service and nice people-its why I keep coming back. Just bought a 2019 X3 and its awesome!!

Given the cost of repairs today, it is critical there is clear communication between the service rep and customer. Laurel’s people are pretty well trained in that respect.

Everything thing was very good and quick service..

All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.

Laurel is the best dealership I have purchased a BMW vehicle from. Rich and Lilly were the nicest people to work with, they were professional, welcoming and accommodating. And, Devon had the papers ready to sign as soon as I arrived. Thank you for making this a positive experience! And, I love the new dealership, very classy looking!

My previous two BMWs were purchased from another dealership, but I wasn't overly impressed by their service. I frequently visited Laurel BMW to have my car serviced and was always extremely satisfied, so when it came time to leasing My new BMW I decided to go with Laurel and I've not been disappointed.

I drive an hour and a half to take my BMW X3 to Laurel for service even though I found it at another dealer. They have consistently treated me and my family members with BMWs well. Tony Scanlon and the service team at Laurel are top-notch. Thanks and keep it up.

Very professional and helpful 2 lease in 3 years Kevin O?Connell is a pros pro !!

Great people with a first class operation...period..!

The bottom line is I got a car for exactly what I wanted and my trade was valued properly.

Nothing but positive experience from this dealership. I love the personal service I have received over the years.

My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car!

Since the early 1990's I've owned or leased many BMW's. Most of them have been from Laurel BMW in Westmont, IL. Now I won't consider any other dealer. Their courtesy and professionalism have come to exemplify what I expect in a luxury auto dealership. As a repeated customer I'm not only respected with courtesy but also treated as a member of the BMW family. When on occasion I've had to deal with other luxury auto dealers I've left with the comment to go to Laurel to find out how it's done.

Amazing job guys. I love the new school facilities and old school customer service. I will never take my 7 series anywhere else. Michael and team were outstanding!

Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.

This is my second X5 purchase from Laurel and they provided amazing service. No rush/pressure to buy - they stay focused on your needs/wants and do everything they can to exceed them. I’ve worked with with Vesna and Andre -both have worked there 10+ years. This is the only dealer I know that has kept staff that long! That tells you all you need to know.

I had a wonderful experience purchasing my BMW X5. Luke W was terrific along with all of the other employees who helped throughout the process.

Purchased two brand new cars in 30 days. Dealt with the A Team over there are Laurel BMW: Scott and Bridget. Both transactions went very smoothly and even when we hit a slight speed bump with a programming issue they were attentive, responded with urgency and got things resolved super quick. Well done!

Mike P. is a good service writer and has great follow up.

Best BMW service department technicians and service advisors at AutoNation BMW of Westmont

I always have great service when I bring my car in. Everyone is knowledgeable and friendly.

Prompt professional service.. staff were great😊👍

Prompt, professional and experienced do an incredible job in accommodating their clients

Great service! No extras were pushed at me. Just got my oil changed and relaxed in the waiting area. Thank you!

Tony Scanlon - Service Advisor I don't know the resolution to my problem but, Tony has been as good as possible. With the extreme cold we've had recently I had battery failure yesterday on my 5 year old BMW. Service was supposed to have corrected the issue with a change in battery and all seemed fine until this morning. Car's dead and not charging. I'm waiting for a tow back to Laurel where they'll hopefully diagnose correctly and remedy the situation.

My car was brought in with check engine light. They had to do extensive testing because of emission issues. They made sure all new parts were updated in the computer. They did an excellent and comprehensive job!!

Great service. The new Customer Service area is big, comfortable and very clean. Congrats on opening the new service area.

Excellent customer service and support! Lovin’ our new BMW!!

We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.

Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.

The process, from start to finish, was made easy by the staff. Our client advisor, Vesna, walked us through every step and even stayed well after close to help us finish the paperwork. I highly recommend this dealership and our client advisor.

I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

Traded in a Crown Vic to purchase a Nissan Altima. Great, straight forward transaction. Paul was a great salesman to do business with. Highly recommend this dealership.

Great staff and amazing facilities. My car was repaired in half a day.

Would have appreciated most frequent status reports. Waited over an hour before I knew anything

Excellent service! Took are of my vehicle quickly!

Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.

Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished quickly,

Personalized and prompt service

My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to this magnitude! They rock!

Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.

Courteous staff, new facility is great, work done in the time promised.

BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.

Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.

I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday

Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!

5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D

Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.

Service was great. Diagnostics was forth coming. Professional atmosphere

Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.

Great service and I did not have to wait long!

Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers

Amazing experience with the amazing team. Grateful. A five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

satisfactory but expensive

Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.

James, in service at Laurel BMW, did a great job. He was easy to deal with and very helpful.

The dealer had the car I wanted, they were up front and transparent on the pricing and trade-in, and very quick service.

Last Saturday evening I found myself stranded at OakBrook Center...gear selector not functioning - no reverse. Towed to Laurel BMW of Westmont. Monday morning service advisor Tony (Anthony) Scanlon informed me of the problem and cost of repairs. A multi point inspection was performed...recommendation for future service. Parts were available for a prior safety recall - Tony had the technician perform the recall on my vehicle. I am very pleased with the service Laurel BMW staff provides to their customers.

I received my car dirty from the construction as it look like it was kept outside and did not run through car wash

Excellent service and assistance from sales associate Jeff Abbas, Sales Manager Jason and Finance Associate, Joe. In particular, Jeff went out of his way to make the buying experience enjoyable and efficient!