Professional and great service from James Randall.

Selection of vehicles and service is by far the best across Chicago land bmw dealerships!

I unfortunately have had a terrible experience with my latest BMW. My family and I have have purchased two 740Li's, 1 750Li and a 535i (3 from Laurel BMW). The 750 has been a disaster. I paid $90K for it, invested $35K in repairs, had it in the shop for no less than 20 times and have had loaner cars sometimes for several weeks while major repairs were done. Unbelievably, my car only has 59K miles on it. I took it in yet again this week and received a call stating it needed another $3700 in repairs that BMW would not cover. Needless to say, I dropped the other key off and told them to keep the car. I'm a senior corporate executive who has run many consumer businesses focused on high net worth individuals. Shame on BMW for this appalling experience. Other than an awesome service associate who worked hard to fix a terrible car, I've never received a phone call or an apology from anyone else about my experience.

Had my 2012 Z4 in for routine service and received the usual expert service. I highly recommend working with James Randall. He's a super nice guy who knows his job. He'll take great care of you.

I purchased a car from this dealer 6 months ago. My initial experience was reasonable - the salesman over-promised on their ability to fix some aesthetic issues on the car, and the dealer made me drive there and back from out of state 3 times just to get the car, but overall I was pleased. Chris, the salesman, was very nice to deal with. About a month later, I got a receipt from the DMV that showed the price for tax/title/registration. The dealer charged me almost $500 for title/registration while the DMV only received $175. I asked the finance guy Joe Komendanchik why this was and he never replied. Over 6 months of back and forth, he did reply to aspects of the emails with respect to cancelling extended warranties (which he made difficult) as well as delays in receiving the refund, but never the overcharge of fees. In this time I also found I was overcharged about $300 in taxes on the car. After realizing Joe was of no help, I contacted the DMV asking for them to help, and they confirmed the $300 difference fees has to be dealt with from the dealer, as they didn't receive it. In my last 3 emails to the dealer, they have not responded. The first of those last 3 was over a month ago. Now I have to waste a bunch of my time dealing with the department of revenue to get the taxes back, and will be contacting the state attorney general for help on the fees.

Good customer care!!!i will recommend bmw dealers to all my friends!

Great experience as always.

Good place for repair the BMW.

Pleasant, efficient service. In and out, no issues.

I was able to complete the car buying process quickly. The facility was very comfortable. Knowledgeable staff was able to help.

Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are you kidding me all of this over a silly car wash. I was in the market for another NEW BMW but I will not be purchasing it anymore from Laurel BMW of Westmont.

Brought the car in because convertible top would randomly lower. Charged $1000 for repairs that did not fix the problem on two attempts. I begged the to look at the driver side door lock actuator but the told me it was not the problem. Problem never fixed, no refund or consideration. Was told if they changed the door lock that I would pay for that too. Brought the car to local mechanic who said the door lock actuator was the problem and it was fixed on the attempt. Experience at laurel was like being pick pocketed. Let’s just change out unneeded parts and charge the customer for them until they write negative reviews

Karl was very helpful, professional, and courteous. He gave me a loaner for the day because I had quite a few maintenance issues. I didn't even have to ask. Hopefully my tire is fixed this time and I'll only have to come back for regular maintenance.

Great professionalism and service. always very helpful and answers all questions and concerns.

What a excellent well ran dealership. Everyone I encountered was friendly, professional and followed through with everything they said! Tony Alanso is a terrific sales person and Rich in finance was extremely helpful. Highly recommend this dealership.

Andre was excellent. Consistently engaged throughout the process.

fantastic service and staff. Karl was a great help. i called with an emeegency tire issue and he had tire ready and paperwork waiting when we drove up. so appreciated as we had some place to be and we made it safe and sound thanks to the Laurel BMW team. thanks!!

Gorgeous new, truly state-of-the-art facility, both Sales Showroom and Service Dept. Easy, flexible appointment scheduling. Warm, friendly, yet totally professional staff. Work completed when promised. Really makes BMW Service a pleasure!

Fantastic service from the moment I arrived to leaving. Great job!

No BS only BMW - you can trust them.

Service staff is awesome, friendly and helpful! :)

At 60 yrs old i have purchased or leased many vehicles, i have never experienced a better dealership. Everything that they said was true my salesman should be salesperson of the year. Most the deal was done over the phone because i live 2 1/2 hr drive away. My bmw 528i is excellant. I probably won't deal with any other dealers ever again. Hats off to laurel..

My third car from Laurel, bob Kerwein and Anthony Alonso are the reasons for my customer loyalty. Good honest people. Excellent service and attention to detail.

The entire process was excellent! Thank You! Especially Darrel (Reno), very professional and courteous. Thank you Darrel. Enjoyed working with you. Entire team did an excellent job.

Outstanding service and communication by Tony and staff.

This is my second purchase from Laurel BMW. The Laurel BMW staff is always helpful and personable as well as professional. I would like to give a special thank you to Lilly Kolarski. She went over and beyond !!! Thank you again!!!

Jessica and Paul rock!!! They went above and beyond anyone could expect. They were completely in tune to my needs and specifications. Not in any single time I felt intimidated. Jessica and Paul are impressively knowledgeable about their stuff but what I appreciate more is their warmth, genuineness and attentiveness. Thank you Jessica and Paul and rest of Laurel team.

Everything expected from drop off to pickup and loaner vehicle.

I found the car I was interested in on the website. I sent in an inquiry and was referred to Jessica Biczo to represent the dealership and assist in answering any questions I had. With the introduction I was invited in to to meet Jessica and view the vehicle in question. Once at the dealership I found Jessica to be personable, knowledgeable and willing to spend time answering my questions. At no time did my wife or I felt pressured to make a decision or rushed. Over the next few days Jessica and Rich Stoll, one of the managers, went above and beyond to answer my questions, send pictures and work with us to find a deal that was fair to all. The end result ended with me buying the car. Having been a BMW owner since 2006 and dealing with several different dealerships, I would highly recommend Laurel BMW and their staff as a dealership that will go the extra mile to answer your questions and make you feel comfortable with your final decision. Both Jessica Biczo and Rich Stoll are the representatives that make Laurel BMW the dealership you will return to for all your BMW needs.

Its a very professional people friendly organization. I had a situation where my car needed special care and the young man named Tony in the service department quickly took care of me . And I truly appreciate it . And will be back for more services as needed. Again thanks laurel you have an A 1 organization. Sincerely,Albert Hardge

The overall experience was great. Our salesman Paul was knowledgeable and patient. (It took well over 3 months with us.) We decided we wanted to buy from Paul and AutoNation on our first visit. Finding the right car for us just took some time. Paul was respectful of our time and send us links followed by an occasional call when he found something that met our requirements. In the end, because of Paul?s knowledge and no pressure sales my wife and I saw the value in a new BMW. This is our first ?Ultimate Driving Machine? and yes it has exceeded my expectations! Thanks Paul and AutoNation for making my new car purchase experience a great one!

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Experience,professional and soo friendly Jessica B. help me to buy my dream car;) Thank u again!

We purchased a used Jeep Wrangler the other day and the staff was awesome. Andre and Chris handled the sale very professionally and were very personable. I would highly recommend purchasing a vehicle at Laurel BMW .

Excellent service! I?ve been a satisfied customer for many years with this dealership.

My experience so far at Laurel BMW of Westmont has been terrific. I just recently bought an X3 and Jeff was my sales person. I cannot say enough great things about him. Not only was he knowledgeable about my vehicle, he’s kind, he’s pleasant to deal with, And I for sure will recommend him specifically. I look forward to many good years dealing with Laurel BMW of Westmont.

I have been a loyal customer at Laurel BMW for over 15 years, and it?s because of the way I?m treated from the time I arrive until I?m done! These guys could give businesses a lesson in customer service; the quality staff and professional manner in which they operate not withstanding! Do yourself a favor if you?re considering a BMW; head straight to Laurel?s of Westmont, you will be glad you did!!

Always buy my cars from Lilly at Laurel BMW. She is honest and easy to work with-no games or pressure. Great service and nice people-its why I keep coming back. Just bought a 2019 X3 and its awesome!!

Given the cost of repairs today, it is critical there is clear communication between the service rep and customer. Laurel’s people are pretty well trained in that respect.

Everything thing was very good and quick service..

All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.

Laurel is the best dealership I have purchased a BMW vehicle from. Rich and Lilly were the nicest people to work with, they were professional, welcoming and accommodating. And, Devon had the papers ready to sign as soon as I arrived. Thank you for making this a positive experience! And, I love the new dealership, very classy looking!

My previous two BMWs were purchased from another dealership, but I wasn't overly impressed by their service. I frequently visited Laurel BMW to have my car serviced and was always extremely satisfied, so when it came time to leasing My new BMW I decided to go with Laurel and I've not been disappointed.

I drive an hour and a half to take my BMW X3 to Laurel for service even though I found it at another dealer. They have consistently treated me and my family members with BMWs well. Tony Scanlon and the service team at Laurel are top-notch. Thanks and keep it up.

Very professional and helpful 2 lease in 3 years Kevin O?Connell is a pros pro !!

Great people with a first class operation...period..!

The bottom line is I got a car for exactly what I wanted and my trade was valued properly.

Nothing but positive experience from this dealership. I love the personal service I have received over the years.

Disappointed in how I was treated by service advisor. He was not very helpful, did not follow through with what he said he was going to do, and had an attitude the entire time we interacted. While waiting for my car to be serviced I couldn’t avoid hearing the two cashiers who were too busy to introduce me to my service advisor talking non-stop about non-work related matters. Then I was witness to a sales Mgr. and his boss present a car offer right in front of all of us hanging out in service area to a customer. No privacy whatsoever and the presentation did not go well. Actually it was kind of comical. If this were my company I would insist on a “customer first/at your service” focus as I believe sales and service utilization would increase. But it isn’t my company so I don’t need to worry about this or visit here again.

I drive a 750xi. Jose the porter was very polite and I’d like to give a shout out to him. He exhibited excellent customer service. The rest of my experience at Westmont BMW (keep in mind I had an appointment 8 days ahead of time) was less than stellar. I travel the country and have the opportunity to visit BMW stores in other cities and states; happy to say I am treated well at other dealerships besides Westmont. And on the bright side my car was serviced; employee attitude was merely an inconvenience. I had to do my own follow up and thankfully was capable of doing so. I appreciate Patrick BMW in Schaumburg and their entire staff for how they have treated me from day one. Key issues I encountered at Westmont IL BMW: no greeter upon arrival to service, staff to busy discussing Birthday cake for associate in service Dept, Service Advisor I dealt with told me Patrick BMW sells non-preferred warranties compared to Westmont/BMW USA yet I have never had an issue with other BMW dealers honoring this contract....bottom line-I had to pay out of pocket and await reimbursement which is simply annoying. Service Advisor demonstrated his lack of class, follow-up, and commitment to BMW by trash talking another dealership-not necessary. Lesson learned. I prefer a more pleasant and professional experience.

My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car!

Since the early 1990's I've owned or leased many BMW's. Most of them have been from Laurel BMW in Westmont, IL. Now I won't consider any other dealer. Their courtesy and professionalism have come to exemplify what I expect in a luxury auto dealership. As a repeated customer I'm not only respected with courtesy but also treated as a member of the BMW family. When on occasion I've had to deal with other luxury auto dealers I've left with the comment to go to Laurel to find out how it's done.

Amazing job guys. I love the new school facilities and old school customer service. I will never take my 7 series anywhere else. Michael and team were outstanding!

Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.

This is my second X5 purchase from Laurel and they provided amazing service. No rush/pressure to buy - they stay focused on your needs/wants and do everything they can to exceed them. I’ve worked with with Vesna and Andre -both have worked there 10+ years. This is the only dealer I know that has kept staff that long! That tells you all you need to know.

I had my car towed in to Laurel over the weekend, got ahold of them on Monday let them know what was going on and they said they’ll get it in and look at it. Okay great. Next day they called and advised the car will be in the shop until the end of the week. Okay that’s fine, so I went in physically for the first time to ask if there were any loaner vehicles available while my car was in the shop. Not once have I gone in there and was greeted by anybody. I had to interrupt three service advisors having side conversations just to be acknowledged. I then proceeded to “meet” my service advisor Aaron McCall. I introduced myself and had my hand out for him to shake and he didn’t turn to me just looked at me and said “oh hi”. I wouldn’t go on to say the advisor is rude, but it’s borderline uncomfortable when you’re trying to have a real conversation with someone and they’re not facing you and doing nothing but making passive aggressive comments. I said okay thank you after he explained they didn’t have loaners and left. The next morning I called and asked if I could have a new service advisor because I wasn’t satisfied with the level of customer service and I got a call back from the service manager. He was friendly, he listened to me, and he followed up when he said he would. So from then until I picked up my car I dealt with him and I had no complaints there. The lasting problem I still had was Aaron’s name was still on my ticket so I know he got credit for a repair order he didn’t have a hand in, or rather shouldn’t have to begin with. What’s ironic about it is that when I was waiting for them to pull my car up, there was a customer who drove into the pull up service bay and was standing there for over 5 minutes waiting for someone to greet him too and when they finally did guess who was there to be passive aggressive again? You guess it, Aaron McCall. Customer says “oh there you are I didn’t think anyone was home” and Aaron’s response was “well yeah people tend to go home when we’re closed”. (And no of course they weren’t closed yet.) All in all the shop service and management involvement was okay but the customer service level could certainly use a revamp considering your customers pay good money (high rates) and they expect a level of service as they should. Thank you but no thank you, I’ll take my business back to Elmhurst BMW.

I had a wonderful experience purchasing my BMW X5. Luke W was terrific along with all of the other employees who helped throughout the process.

Purchased two brand new cars in 30 days. Dealt with the A Team over there are Laurel BMW: Scott and Bridget. Both transactions went very smoothly and even when we hit a slight speed bump with a programming issue they were attentive, responded with urgency and got things resolved super quick. Well done!

Mike P. is a good service writer and has great follow up.

Best BMW service department technicians and service advisors at AutoNation BMW of Westmont

I always have great service when I bring my car in. Everyone is knowledgeable and friendly.

Prompt professional service.. staff were great😊👍

Prompt, professional and experienced do an incredible job in accommodating their clients

Great service! No extras were pushed at me. Just got my oil changed and relaxed in the waiting area. Thank you!

Tony Scanlon - Service Advisor I don't know the resolution to my problem but, Tony has been as good as possible. With the extreme cold we've had recently I had battery failure yesterday on my 5 year old BMW. Service was supposed to have corrected the issue with a change in battery and all seemed fine until this morning. Car's dead and not charging. I'm waiting for a tow back to Laurel where they'll hopefully diagnose correctly and remedy the situation.

My car was brought in with check engine light. They had to do extensive testing because of emission issues. They made sure all new parts were updated in the computer. They did an excellent and comprehensive job!!

Great service. The new Customer Service area is big, comfortable and very clean. Congrats on opening the new service area.

Excellent customer service and support! Lovin’ our new BMW!!

We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.

Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.

The process, from start to finish, was made easy by the staff. Our client advisor, Vesna, walked us through every step and even stayed well after close to help us finish the paperwork. I highly recommend this dealership and our client advisor.

Darryl who is my salesman was wonderful. He always takes care of me and finds a car to meet my budget without compromising the quality of the car that I want to drive. Very pleasant experience at Westmont BMW except for the finance department. During the finance part of the experience I was told that BMW no longer provides complimentary service checks for a new car even though the sticker and my salesman said that standard maintenance was included. This lead to a very uncomfortable conflict between me, my salesman and the finance guy who was trying to upcharge me for basic maintancence thar was included. Totally not cool to do that in front of the customer.

I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

The entire environment is just a wonderful experience to purchase your car they are so patient kind considerate accommodating and most of all very very professional Luke is a excellent salesperson and Joe is an excellent manager for car sales in regards to the financing component he's just impeccable

Traded in a Crown Vic to purchase a Nissan Altima. Great, straight forward transaction. Paul was a great salesman to do business with. Highly recommend this dealership.

Great staff and amazing facilities. My car was repaired in half a day.

They sold me a car that had mouse feces and urine , some of my wires were chewed! When I called the dealer , they did nothing! . I had to have my car deodorized 2 times to get rid of the smell which they covered with an awful spray . Just Saturday I picked up a loaner car so they could service my car, the windows were so dirty someone wrote on them to clean! They also talked me into a lease gave me one price and changed it and the guy quit the next day! Horrible dealer! Never ever would I recommend or buy anything from this dealer!

Would have appreciated most frequent status reports. Waited over an hour before I knew anything

Excellent service! Took are of my vehicle quickly!

Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.

Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished quickly,

This is the crappiest BMW dealership that I have the displeasure of working with. Rude, obnoxious disrespectful.

Personalized and prompt service

My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to this magnitude! They rock!

Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.

Courteous staff, new facility is great, work done in the time promised.

BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.

Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.

I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday

Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!

I'm not sure what to say about this dealership. Read great reviews online but had a confusing and uncomfortable experience. Applied for financing online, was told the vehicle would be held until Wednesday. Spoke with someone Monday morning, they sent me a document to sign about payments then received a call about 20 to 30 minutes later, and was told, the vehicle was sold, but they had another vehicle. Received a call hours later saying, that vehicle was pending sale also, but there's another vehicle. Trust just went out the window or maybe even the door. I'm confused

I brought my car in for a recall repair. The service technician said it would be no more than 2.5 to 3 hours. My appointment was at 8am. I'd planned to get in early enough to run errands in the afternoon. The tech, Jay, said I didn't need to call, he'd call when. It was ready. Seven hours later I called to see if everything was okay and if the car was ready to be picked up. The person that answered the service desk phone said "it was ready a long time ago". Nice job Laurel BMW. That's some customer service plan that you have. I hope it's working for you because I won't be bringing my car back there EVER! AND, I'll make sure to mention it to my Bimmer friends as well.

Terrible Store !! Liars !! We have canceled the warranty 3 months ago and STILL waiting for refund. CROOKS !!!

5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D

Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.

Phenomenal service team and outstanding sales and management professionals. Our first BMW and probably Laurel’s staff is the reason why we made the choice.

Service was great. Diagnostics was forth coming. Professional atmosphere

Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.

Great service and I did not have to wait long!

Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers

satisfactory but expensive

Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.

James, in service at Laurel BMW, did a great job. He was easy to deal with and very helpful.

The dealer had the car I wanted, they were up front and transparent on the pricing and trade-in, and very quick service.

Last Saturday evening I found myself stranded at OakBrook Center...gear selector not functioning - no reverse. Towed to Laurel BMW of Westmont. Monday morning service advisor Tony (Anthony) Scanlon informed me of the problem and cost of repairs. A multi point inspection was performed...recommendation for future service. Parts were available for a prior safety recall - Tony had the technician perform the recall on my vehicle. I am very pleased with the service Laurel BMW staff provides to their customers.

I received my car dirty from the construction as it look like it was kept outside and did not run through car wash

Excellent service and assistance from sales associate Jeff Abbas, Sales Manager Jason and Finance Associate, Joe. In particular, Jeff went out of his way to make the buying experience enjoyable and efficient!

You ordered my car and built it for my specifications and I absolutely love it!

Mike Powalski and Bob Kernwein could not have been more kind to me when my 535 required servicing this weekend. The car had a problem and they were both very proactive and upfront when detailing the issues and the costs. I appreciated the time and care they took explaining the issues. The fun loaner car was a bonus too.

I recently purchased a 5 Series from Laurel BMW and was very pleased with the entire process. I was contacted by Luke Wierzba shortly after inquiring online about a car's availability. Upon arrival at the dealership Luke had both cars i was interested ready for a test drive. We chatted about cars features and packages and Luke was very knowledgeable and did not rush me through the process at all. Luke made the entire engagement a pleasurable experience! I then was brought to Joe at Finance who helped me close the deal on my car. Joe was equally great to deal with and answered all my questions making sure i was comfortable every step of the day. I so far have nothing but positive things to say about this dealership and even though there are BMW dealerships closer to my house Luke and Joe did so well i'm going to use Laurel BMW for service on my 5 Series.

We found the perfect car using the BMW CPO website but the vehicle was over 700 miles away at a BMW dealership outside of Chicago. I contacted the dealership and from the get go connected with an extremely attentive and genuinely caring sales associate name Hassan who personally took it upon himself to organize our purchase like we were sitting in the showroom with him. He gave us daily updates sent pics of the car as it was still being prepared for delivery and would contact me even on his days off for status updates. His sales manager and finance manager were equally as attentive and made the process so simple. The car just arrived last night and honestly it looks better than brand new. Thanks and to Hassan and Laurel BMW for an outstanding car at a great price with platinum customer service to match!

Prompt, efficient, work completely very timely.

Very good experience Would go back again Spotless facility

It was the easiest and most pleasnt purchasing experience that I have had in buying a new car.

Went above and beyond to provide great service!

My experience was horrible. I had a scheduled appointment to have my oil changed. I arrived on time and they immediately took my vehicle. I waited for two and a half hours for this service to be completed. I was extremely disappointed and even though I purchased my vehicle from this dealership I will not return there for service ever again. In the meantime I waited so long that I inquired about the status of my work instead of them being courteous enough to approach me about the delay.

Tony was great! I called Naperville BMW they could not accommodate me. Called Westmont Tony took us right away will never go bank to Naperville Tony is our new service rep.

Service adviser was responsive and professional. Whenever I had a question, I could call his direct line. Most of the time I got an answer or at least a suggestion.

Great service . I also had my detailed and my care looks brand new .

I wouldn’t go anywhere else! I trust this dealership. They take pride in their BMWs. All while I am there, I have a good experience. Special thanks the Bob Kernwein.

I bought a previously owned car and was very satisfied

Happy to bought vehicle from here. The maintenance service is good .

Very good. All job complete. Don’t answer phones in service department when first making appointment and getting info.

Jay Buis went over and above helping me with servicing my car and working with the extended warranty contract I have. I have dealt with him before and is a great service advisor.

While I normally rate their service as a 5, not this time. I find it hard to believe that they checked the tire pressure even though I requested a multi-point inspection since that afternoon my tire pressure was reading 43 plus on three tires and nearly 45 on the fourth one.

overall a good experience but while at dealership paperwork delay was almost one hour, too long.

Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.

I had a flat tire, and presented without an appointment. After the technician determined the tire needed replacement, and one was not immediately available, I was given a loaner car. The repair was completed later in the day. The tire would have been cheaper at an independent tire shop, but I needed a loaner car.

Excellent service and communications - well informed

Very good customer service.. and timely on there service

Took 15 minutes for someone to check me in. No one called to tell me my car had to stay overnight so I showed up to pick it up and it wasn’t ready

Good sales process. The hard sell on warranties was a little over the top.

Always helpful, easy to schedule an appointment, fixed and returned on time, courtesy loaner provided. Good experience.

Nice experience. Everyone I dealt with was professional and courteous. Would, and have recommended Laurel to others. Second purchase from them, would return in future.

I waited a long time before I purchase my BMW. I came back to Laurel BMW because historically the sales team had been very patient, kind and professional.

My experience was excellent. Everyone there was friendly and professional. Made me feel really comfortable. Definitely recommend them to anyone. The 2014 Boxster was prepped and ready when all was said and done.

I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.

If I could give a 0 I would. Bought a car over six weeks ago, still haven’t received registration and temporary plate expired weeks ago. I contacted the dealership 4 days before my temp plate expired and was told “I’m sure it will show up any day now.” So when it did not I called back. Talked to my salesman after leaving a voice mail with finance manager, who by the way never returned my call, and was told “it’s Saturday and that office is closed but I’ll check first thing Monday morning and get back to you.” Waited till about 2pm before I called again and my salesman had no info so I asked for some who could help me. I was transferred to a young guy who was even less help. After getting frustrated I finally asked for sales manager. Explained my situation to him and he said he would find out what happened and get back to me. Turns out because I live in a bordering state my car needed to be inspected by the sheriffs office to verify the vin #. Which had been done the night I bought the car, however the document that was sent to my bmv was rejected as it was handwritten and readable. Then the sales manager tells me he will handle this and correct the problem and get back to me. Never heard from sales manager for a week and a half so I call again and leave him a voice message as he was unavailable. Waited to hear back from him the next day till 3pm. No call back again! So I called him again and yet again said he would have to get back to me as he was unsure about the status of my registration. He actually called me this time, assuring me it is handled this time, but we’ll have to wait and see. I’ve bought over 30 cars in my life and have never had anything like this happen nor had to chase down a dealership to do their job. The dealership made me sign power of attorney so that “they could do the paperwork”, well they botched it and my wife is the one driving around on an expired temporary plate. Unexceptable!

Westmont BMW far exceeds my expectations. Great service and courteous staff!

Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!

good place to buy cars. xx xx xx xx xx xx xx xx xx

Service was convenient, quick, and the wait was in a comfortable location. Thank you.

Thank you for the service, I appreciate the time taking to explain the issues/ options for my 2006 BMW 325xi.

Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.

Great service experience and wonderful customer service.

Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.

Jay was very helpful and understanding, knows car and a very good advisor. I will definitely trust him with my car.

I have been to many dealerships nationwide, but this dealer stands out from the rest and they have Scott Meidl to thank for, he is excellent at what he does, from the beginning to the end of the buying process, he was very professional, Scott was able to send me home with a smile on my face, and that doesn’t happen very often, reach out to Scott if you ever visit Laurel BMW of Westmont, you will have a positive experience.

Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!

Excellent service department. I wouldn’t go anywhere else!

Bought an used 2009 KIA spectra , car was so clean & in mint condition. I selected car online , put it on-hold & it was ready when I arrived for test drive, they provide also no-hassle price very honest , good customer service... sales representative was so descent & fully aware of the buying process , so helpful as well.

Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.

I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding.

Defective windshield, brand new car dealer fixed but car was filthy inside when picked up, dust in all vents smells like glue, ruins the new car experience. Would think they would have detailed car after this work since it is brand new

Very fair and accommodating. Easy to work with and not pushy to deal with.

Ryan was very helpful. Thanks!!!!!!!!!!!!!!!!!!!!!

Purchased my pre-owned certified X5 at Laurel BMW last October. Discovered a rolling noise inside the housing where the gearshift is. The service manager told me it would cost $340.00 labor to remove housing? Not my problem that there is something rolling around in housing. Terrible customer service.

I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�

Great customer service and no haggle price. I would highly recommend Laurel BMW.

Service dept. was awesome.......................................

basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.

Great customer experience By James Randall and team! Will return as the services Are excellent 🚙

I am so appreciative of the quick service received from BMW of Westmont! I love my car and am so excited to get her back as good as new !! Thank you !

We just bought our third BMW here. Everyone from sales to finance to service treats us great. We will return when it's time for #4.

Simply the best BMW dealership team in the area. I’ve bough 2 cars from Laurel now, and I’ll likely buy my next one there too. Reno and Mark on the sales team and Aaron on the service team have consistently provided excellent customer service and earned by repeat business. Don’t waste your time at other dealers; go to Laurel BMW and see for yourself.

Outstanding experience dealing with Jeff Abbas. He was quick, attentive and worked the system to get me a great car. Thanks Jeff!

Excellent leasing experience. upfront & professional. no hassles. would definitely recommend.

I would definitely recommend Laurel BMW to anyone looking for a car. It was actually my first experience with the AutoNation group and it was a great experience. The buying process was super easy.

Service people were incredibly helpful and did awsome job! I will absolutely recommended to everyone that they try Laurel BMW before going to another dealer!

I went in for a recall service and a couple other small inspections as it relates to my E46 M3. More than 2 weeks later, I finally got my M3 back. No feedback from the service advisor as it relates to the inspections- tech wasn’t available I was told. Furthermore the car needed vacuuming. And a trim piece I asked them to install, they forgot to Thankfully, 7th Gear Auto Repair in Schaumburg exists.

They were courteous and had the work done in a timely manner

Andre DeVera who was helping me with the purchase was a pleasure to work with. Professional, knowledgeable and personable. The sale was a seamless process. Can't thank Andre and the general manager Partick Womack enough for a great buying experience! I really enjoyed working with Laurel BMW.

I have dealt with Laurel BMW for over 15 years and appreciate the outstanding customer service I have enjoyed over the years. Just last week my 328 threw a code while on a trip. With the help of the SOS button and a tech advisor on the phone we remedied the issue enough to get home where I called my service advisor, Mike Buzzelli who got me in quick for the actions required to fix the problem. He does a fantastic job! I have never had any issues with my cars that were not resolved quickly and without a problem. The great sales and service staff make Laurel the best place for owning a BMW. I guess that is why I have purchased 9 cars from Laurel. They rock!

Pleasant and professional. Excellent customer service

Great buying experience! Seamless process. I would definitely recommend Autonation.

Great service, professional team. I am impressed!

Great service! I really like Laurel BMW. They don't push any service that you don't want done on the car. I like that. I like you.

i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.

had awesome experienced. they helped me from the start of the process to the end. Rich Rams, the sales rep, is very helpful. he was there to help and give what you need.

Pleasant. They could have another solution for car washing while they are under construction for over a year. It was a selling point.

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

Since my retirement in 2012 from Hinsdale employment I have used local service providers in the Plainfield area because of convenience. Recently after several less than favorable results I decided to return to Laurel BMW for service to my X3. Working with Mike Powalski my problem was diagnosed and corrected. After a five year absence from using Laurel BMW I can say that the convenience of proximity is definitely not worth the peace of mind of having trusted, trained service technicians address your service needs. In spite of the commute I will continue to return to Laurel BMW for my service needs. In my opinion their quality of work, honesty and hospitality make them my number 1 choice for all of my auto service needs.

Great service and attention to details! We purchased our 2018 X5 M Sport from Laurel BMW this October. Vesna Vidojevic our advisor did a fantastic job of making sure we are presented with the best line-up based on our specifications. She was extremely knowledgeable of the product and services which made us sure that we are making the right decisions on our purchase. She was very professional and pleasant to deal with. She made our experience with Laurel BMW a memorable one. If we are to rate Vesna and Laurel BMW between 1-10, ten being highest, we give them a 12!

I contacted Laurel BMW to inquire about a vehicle I saw online. I ended up not purchasing the vehicle, but the customer service I received and the attention to detail from the sales team is top notch. I would not hesitate to recommend Laurel BMW to any of my friends or family members.

Worst service in over 20 years of driving a car. James is extremely rude and does not know how to interact with customers. I will not only not recommend Westmont for service, I will tell my friends with bmws to go anywhere else. In fact, I’m on my way elsewhere to have the work I need done.

Brandon Valus was knowledgeable and thorough and communicated with me in a timely fashion throughout my service needs. Although I live in the city of Chicago, I drive to the Laurel BMW dealership in Westmont because of their excellent, reliable, and attentive service.

Jay was fantastic - knowledgeable, courteous. BMW Westmont is lucky to employ Jay. My car looks and runs like new. Thank You!

I?ve had my 2000 Z3 serviced at this dealership and my car is still in top shape. It proves how good the service quality is.

We were very pleased with our experience at Laurel BMW. We drove down from Wisconsin, hoping that the car we saw online was the "one". It was worth drive. Rich Rams was great to work with--very personable and we never felt pressured. Everyone who we worked with in sales and financing was fantastic! We love our 2013 BMW X5!

Just went in for service, and as always tremendous service!

Great experience! We were able to get in and out with no hassles and had a great time buying a car.

My experience with Jeff assisting my husband and I was fantastic. I would highly recommend him.

I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.

My salesman Luke was great he followed up with me to keep me posted on the vehicle availability. Because I needed time to get me funds ready. Andrew the finance man was very thorough with the signing of the papers and he overnighted my license plate. However Mr. Guy the boss did insist on charging me an additional $394.00 for a charge that he said he missed but all the emails and documents I had showed the lesser charge. After about 2 hours or so he allowed the sale to move forward. Then I told him me Mr. Guy that my vehicle was missing the instruction manual on how to operate my new vehicle he said he would get me one although I haven't received it yet.

Bought a new 2017 model from out of state. Worked with Sean and Mike, and the process was flawless. In and out in less than an hour. Highly recommended.

This is hands down the best dealership and repair shop I have worked with since owning BMWs (10+ years). Aaron in their service department is hands down the best mechanic to work with and always a straight shooter. Whether you are in the market for a new car or need service I highly recommend Laurel BMW.

Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very satisfied...

Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.

Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an almost immediate reply and continued to work with the sales person. Came in for a test drive and loved the car and how it handled. Got trade in information and proceeded with making the deal . Happy with the out come and am now a BMW owner. Who also drove it to the BMW Championship. What fun that was.

Brandon V has been my service advisor the last few times and couldn't be happier. He always goes above and beyond!

Fixed recall within one hour as we waited

Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review public. When I entered the dealership I asked for 2 minor repairs to be done, totaling $300. Surprise, surprise, when they found $2,000 in suggested preventative repairs. I understand from others that Auto Nation service writers are schooled in this process, so I was ready for it. The next time I will use a more straight forward BMW dealership a little further from my home.

These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over price is stressful and takes the fun out of the experience. We love our new car. The customer service at Laurel BMW is awesome.

We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was so professional-there's no haggling and there is a five day no questions asked return policy.we got the full car fax but we still brought it to our mechanic who said it was perfect. Great experience

Great people,great service and a sincere effort to satisfy your needs and requests.

I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The detail shop only had time for the interior, and unfortunately they forgot to clean or even vacuum my trunk, and didn't deep clean the driver's seat. (white leather) I took it home and finished the leather detail on the seat myself. Also, not sure what they used to shampoo the interior floor and mats, but car smelled like dirty water for a few after the detail. I believe there is an outside company doing the detail work so I would recommend Laurel demand that they enhance the quality of their work. I still like the service I get from Laurel BMW - so this will not effect my business...other than no more details from here.

Best Staff! Best Service! Best Place to Buy a BIMMER!!!!

They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.

Excellent service Ready when promised Very nice people

Not the best experience with the car buying process.

Jay is always helpful. This is our 3rd BMW from this place. Jay has been our service guy even since.

brought my car in for airbag recall. everyone was welcoming and friendly. I added in service because my 2008 has over 90,000 miles on her. I saw it on the suggested service timeline. No one tried to upsell me. car came back cleaner than I left it.

Very good. Salesman very helpful! All and all It was a very good experience !

Everybody was very accommodating even though the shop is currently under renovation. They figured out how to get their clients in and out quickly. No one likes having to take the car in for service unexpectedly but this was as great of an experience as possible.

Would buy again from these guys. Low stress. Listened and took action.

Highly recommend Mike B for any service needs. He is helpful and honest

Maintenance services were performed quickly and efficiently. Scheduling was also very easy using website.

Excellent service I bought my car at the same dealership and the experience was fantastic. This time I took to the service because the TPM was not functioning. They repaired it and the experience was as fantastic as the first one. I would highly recommend them. Best BMW DEALERSHIP!

We were so excited to purchase a certified used BMW SUV, but our happiness quickly faded as the car was delivered to us unwashed and the salesman did not go over anything about the car. When we noticed a few scratches and some paint issues on the hood we were dismissed rudely by the used car manager accusing us of doing such damage. We have never been treated like this before and we are so disappointed how they treat their customers after the purchase. Even the online quote was different than what we paid for it once we arrived at the dealership

Great customer service. Very professional and efficient.

Very pleased with James Randall. He is very customer friendly and helpful. I would highly recommend him. Lawrence Patrick Bales

As always, great service. Hours were excellent for a weekend repair and fast and courteous service as usual.

Jay Buis should be recognized for his total commitment to the customers and for the level of service he provides us. My car was scheduled for both body work, new tires and wheel alignment; however, I needed the car ready by a specific date in July for a business trip. Jay coordinated all the work with Westmont Body Werks and the service at the dealership while I was on vacation and had the car ready on the date it was needed. Jay sets the bar when it comes to customer service. Thanks Jay!

It's a very good dealership people that work there very friendly and nice every time I go there I feel like I'm home so I highly recommend to go out there and get your dream car #BMW

Courteous and efficient on time as promised! Overall great service!

Kevin is fantastic. He is a true professional. He was informative and made the entire experience pleasurable to my wife and I. I have a new opinion about the BMW experience. It is not just about driving. If you are looking stop by and talk to Kevin. He will listen and find you the perfect match.

I asked them to email me with things that need to be repaired or are over due. Never received an email. The service rep never reached out to me. They advertised a free 1st aid kit if we come to their location, however when we arrived nobody knew what we were talking about. For a luxury dealership this place feels very cold and unwelcoming. We planned on taking my car there to fix things that were over due. With such poor customer service we will go elsewhere. Staff is not friendly. I would not recommend this delership.

Very pleasant experience overall and happy with my car

I purchased a Certified used BMW at Laurel BMW this week and it was a painless process. Everyone that I came in contact with at Laurel was friendly and helpful. My salesmen was Doug Panko and the Sales Manager was Rick Stoll, both were very friendly and there was no pressure to buy during the entire transaction. I really like the BMW we purchased and feel good about the purchase price and the amount I received for my trade-in. I absolutely would go back to Laurel the next time I was in the market for a car and would wholeheartedly recommend Laurel BMW.

Very good experience!!!! Very helpful and quality of work was great!

Jeff Abbas was great to deal with. I was looking for a particular car with a number of options and color and was not very flexible. Jeff found me the car I was looking for and cut me a very fair deal. So far so good!

Ryan was both Professional and Attentive to my concerns and my requests for service.

great experience. Everyone was professional and pleasant to deal with. Would purchase there again.

As always Jay Buis makes the experiance a joy and seamless!

I am enjoying the car very much, and the buying process was seamless.

Excellent service. Customer service is great. Easy to make appointments. Overall a good experience

Bought my 3 series here 4 years ago, no major issues since i bought it. Everyone is very nice and respectful at this dealership and always ready to help. I definetely recommend bmw of westmont.

When I purchased the vehicle to help encourage the sale I was told about the lifetime free car washes. I relied on this information (and cost savings) in making my decision to purchase the vehicle. I was told by the general manager today that they no longer offer free car washes to existing customers. The GM acknowledged that he knew they offered free car washes at the time of sale but it was his decision not to continue to offer this service. This is the type of poor customer service the BMW dealer network is known for that gives the brand a bad reputation. If the dealer no longer wants to offer the service then they should appropriately compensate their customers for the loss in value for what the consumer bargained for at the time of sale. It's poor experiences like this will likely lead me to not considering a BMW for next vehicle lease/purchase.

As usual excellent service ... the car was serviced quickly.

I feel like I can trust the team here. The process was actually fun. They are solution champions!

Was told 2 factory recall updates would take 2 hours (9am to 11am) At 2 hours and thirty minutes (11:30am) I told cashier that I needed a loaner car in order to make a Noon appointment. They said my car would be ready in 15 to 20 minutes. At 11:55am I demanded a loaner car. They then said that my car had been waiting in line for a car wash. I missed my Noon appointment! And, I then discovered that service had only corrected one of the two factory recalls because a part (which service had previously told me was in stock) was not actually in stock... and they had performed other maintenance which I specifically had asked them not to do. After I expressed my strong dissatisfaction a service rep said that he would have the service manager (who was off work that day) call me the next day. This did not happen, nor did the service rep who took my car bother to let me know that they had ignored my service instructions or that my car would not be ready anywhere close to the time promissed.

EVERYONE IN THE DEALERSHIP WAS VERY HELPFUL AND COURTEOUS! HATS OFF TO CHRIS AND JASON.

Thorough explanation of process, additional costs that I wasn't aware of. The car was not vacuumed but washed.

I went looking for a new SUV or car. I was helped immediately, and I was able to view everything I needed to make my decision. I came back the same day ready to purchase. It was nearing the time to close, but the team stayed a little late on a Saturday to finish. I would highly recommend this dealer.

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushiness. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushineas. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Jay was super accommodating and helpful! Car was ready exactly when they said!

Brought my car in on a Thursday and it was done by Monday. I was given a loaner. Great service!

I got an appointment the day I called. I was given a loaner car and they finished my car in about 3 days... great service

I brought my car in for recommend service, some was covered under warranty the other part I paid for. The service writer was kind, knowledgeable and respectful of my time. I had received a 10% discount on parts and service and a free loaner. I had a recommend four wheel alignment completed, they also changed my brake fluid as that was covered under warranty. I asked to have my car washed, that was not to my standard, Laurel BMW needs to up their car cleaning service under par by my expectations. Otherwise the service was outstanding.

I think the service department could be more thorough and timely in their work as well as cleaning up the vehicle

Top notch staff that cares about their customers. Every time I have been into Laurel BMW they treat me like family.

I was treated so respectfully and attentively even though I wasn't buying a fancy car; I bought a used Scion that someone had traded in. I wasn't pressured into purchasing, and the overall experience was fantastic.

I own a 2000 BMW Sport Wagon. The car is older and I had a service engine soon light on. When I brought the car in I said I was bringing the car in find out everything that was wrong with it and if it was worth fixing. I was told that I had a bad alternator, bad sensor and pressure hose. He also said I had a bad ABS module that I did not care to fix, to expensive. The rest I did for 1800.00 dollars. Which hurt but I figured if I could get 6 or 12 more months from the car it would be worth it. I brought the car home and the next day there was a fresh oil stain on my garage floor. The leak persisted and two weeks later I took it back to have it checked out. That's when the service salesmen tells me it is my power steering hose and it is 700 dollars to fix. I said nothing was leaking before I brought the car in and that this was not mentioned the last time. I asked if when they installed the alternator which is directly below the power steering reservoir and hoses they could have caused the leak. This was dismissed right away, he said they had been leaking a long time and needed to be fixed. Also I had a front outer tie rod that was loose and this was another 600 dollars to fix. I was blown away. The whole purpose of bringing my car to this dealer was I wanted a professional to look at my car and tell me everything that was wrong with it. I don't feel this is to much to ask. I feel like they just wanted to sell service repairs with total disregard for me. I don't know if the mechanic caused the leak but all I can tell you is the car was not leaking before it was brought in and never mentioned on the first visit. Very disappointed.

I was satisfied with their services and answering my question.

Make a long story short I bought a car that was supposed to be accident-free drove over four and a half hours end up buying the car look it over as best as I could because was getting dark and up end up buying the car get home the next day to look it over and find out the whole car was paint when talking to the used car manager he didn't want to do nothing about it so now I'm writing this review I bought a Lexus 460 LS l lwb I would not recommend this dealer

Good experience in general but I have a few comments 1) the customer should be allowed to test drive the specific car he/she plans to buy, specially when it has been clarified before hand what the specs of interest were. It is a bit misleading to test drive a higher end one and tell the customer is basically "the same" as the one you are buying/leasing. 2) I had requested some specific features i.e. powered front seats, and was under the impression that the car had them until I was driving out and the paper work was completed. At that point after 3 hours at the dealership, I had to let it go but was not pleased with the fact that my request was disregarded.

This dealership is amazing from the sales floor to the service rooms. I have purchased three cars from them and have my service appointments done by them as well. I live in the city and they are in the suburbs approximately 45 miles away from my home, yet they still get my loyalty. I could go to a dealer closer, but I am committed to this dealership and the high quality service and care that they give me and my car.

The service could not have been better!! Always a pleasant experience...The showroom is impeccable, everyone I encountered was very friendly and professional, and the service is always A+!!!!!

Chris was very helpful and came in on his day off the day I needed to buy my car.

I basically made my purchase over the phone. My sales rep " Christopher Cole " went above and beyond to make my purchase simple and exactly what I wanted !! Very happy with the service I received.....

very nice, loaner car was a little dirty but overall good experience

I had an outstanding experience. Lilly l, your Sales Manager was thorough in the process showing me the detail of the car. She offered and went on a Test Drive and closed the deal in with professionalism ? !

Always a pleasure going to this dealership. I live 40 miles away and I will always take my cars to this dealership.

My serviceman, Ryan, was professional, knowledgeable, personable and efficient. He saw to my BMW's needs with the utmost integrity. You couldn't ask for better service than what I received. Thank you.

When buying a vehicle the service is always important. Vehicles are an investment and if all I have to service are regular scheduled service appointments this is a plus for the vehicle. Also, when servicing the auto the service is prompt and personnel are honest, friendly, this also is a plus.

Darrell Phillips is very professional. I had a remarkable experience during the time of purchasing.

I made an appointment for the 1st scheduled maintenance of our 2016 BMW X3 at Laurel (Autonation) BMW. Service Coordinator Mike Powalski was very friendly & efficient and had me checked in & out with my Loaner within minutes. To my surprise, the work was completed in just one hour including a wash & vacuum. This service department really respects it's customer time. Thanks Mike & Laurel BMW Service Team!

A lot was done online and via email and very efficient - Sean and Mike were exceptional and the whole process was very pleasing - this dealership is highly recommendable. They listen and try to make things happen and in my case they made it happen!

Went in for routine maintenance. Fluids topped off and tires evaluated. It was quick and easy. Car was washed afterwards.

I highly recommend Laurel BMW for their staff, service and overall experience.

Salesman (Rich) as well as the sales manager were extremely knowledgeable and patient. Buying process was extremely easy up to and including the financing portion. Smooth from start to finish

James Randall of Laurel BMW in Westmont, IL is the best Service Writer around! He's attentive and thorough!

He was helpful in finding a ride to my house during service.

No problems work was done as expected and customer service exceeded the norm

I had a great car buying experience here. Sean Kashani was wonderful! Very helpful, thorough, patient, and a pleasure to work with. I would definitely recommend to all friends and family.

I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In order to do this, we had to scour the entire country until we found the right car. This meant buying a car long distance and sight unseen - a first for me. Pretty scary proposition. We found what we wanted at Laurel BMW of Westmont, Illinois from our home in Birmingham, Alabama. I worked with Chris Cole who made this one of the very best car buying experiences I have ever had. Chris is professional, friendly, patient, and no pressure. He described the car in great detail, provided detailed photos, and gave us the confidence we needed to make the purchase. The process was quick and painless. The car arrived yesterday and it is exactly as represented. Can't say enough good things about Laurel BMW and Chris Cole. Would do business with them again in a heartbeat.

Very professional service advisor. Did not want me to waste money on maintainance not yet needed on the car.

I purchased a 2014 BMW X5 from James Randall. James and the staff at Laurel BMW of Westmont were excellent. James customer service exceeded our expectations.

Timely work, great communication, and friendly service. What more can you ask for?

All good! Easy no pressure experience! Darrell is a straight up honest guy.

We purchased 2 vehicles in 1 week from Laurel BMW in Wesmont, a 330xi and X1. Our experience working with Kevin O'Donnell and Mike Alder was great. They were very helpful in identifying the right car, and getting us the best pricing available. It was the easiest car buying experience I've had.

I was delighted with the service I received at Laurel BMW, particularly Mike Buzzelli. We had a difficult situation with a third party warranty company, both Mike and the dealership were patient and while working through the red tape. Most notably, they provided a loaner car for the duration of the repair time. This was significant because several days were lost due to holidays and dealing with warranty company. I highly recommend the professionals at Laurel BMW, they exceeded my expectations in all areas!

We purchased the car of our dreams with a no-haggle, great value price and with efficient, friendly, expert advise and service. Be sure to see Daryll Phillips when you visit this dealership. He won't steer you wrong as you decide on what you really want in an ultimate driving experience.

Service people are very polite and knowledgeable and do excellent jobs on cars.

Excellent and courteous service provided by Jay. This was a regularly scheduled service.

oil change and inspection on my BMW. Rep notified me what additional repairs that I need in the near future.

The photos, description and transaction were excellent, especially since I was one state away. Thank you Chris and CJ.

Laurel BMW is a high quality dealer with an exceptional, professional staff!

Car inside and outside was dirty after the service I was told that service would be free for first 4 years but charged for the first service in first year itself Service Advisor did not explain what was done while checking out until I called for his explanation explicitly

After picking up my car last Thursday, I realized that a question I had asked was not answered, so when I got the follow-up e-mail from the service rep the same day, I immediately responded with that same question. I still have not received any answer as of 11:30 the following Monday even though I have gotten two e-mails asking me to rate the service. I had another unfortunate experience in February with the service department. While my vehicle was under warranty, the service was excellent.

Good service. .

Great place and great experience, serviced both my BMW cars there.

Sean was wonderful. The finance team was very helpful and answered all of our questions. The BMW genius was very patient with me and went over everything thoroughly. Thank you Westmont BMW!

Doug, at Laurel BMW of Westmont, went above and beyond. He took the time to walk me through all my options and made the whole process painless.

Was charged for a service that we were told on the phone would be free. Staff on site was polite and did tell us the information we received on the phone was in error before we had the work done. Service that was supposed to be completed in an hour and a half took almost seven hours.

From the first time I walked in I was treated with respect and they took their time in what I wanted to know. I feel that I bought a car and not sold one to. They answered every question I had and were patient. I never felt pressured.

Terrific! Michael Powalski is a very thorough and a service minded BMW tech. Hi is very prompt and attentive to customer needs. Bob - service manager - is also excellent and goes out of his way to serve the customer. Thank you

Was a positive experience all the around. I would recommend this dealership to anyone who is thinking of buying a BMW.

I was pleasantly greeted by the service rep upon my arrival. He provided me with a full evaluation of services recommended for my vehicle. The service rep explained in detail everything that would be completed and gave me an expected time of completion. Happily my car was completed under the estimated time. In conclusion the customer service provided was exceptional.

This dealership has an expansive inventory. The staff is knowledgable, professional and treats customers respectfully.

A great experience all around! Not your typical car dealership. My sales rep Kristina, was wonderful! Knowledgeable and super easy to work with! Very familiar with the product and all of the features too! No pressure sales experience and we got a super deal in the end! I look forward to working with them in the future and would definitely recommend Laurel BMW to anyone looking to purchase a new vehicle!

Good job repairing car under warranty. That is all I have to say.

Bought a used Porsche Boxster from Laurel BMW/Audi. Great customer service from beginning to end. I live in Ohio so had to have the car shipped and Mike found me a good shipper for a decent price. Mike, Chris and Jason were all great to work with and were very patient with me during the buying process. We had numerous emails, texts and calls and they were very understanding with it being a long distance purchase. HIGHLY recommend.

We could not have asked for a better salesperson than Terry Mancuso (and his manager, Rich). They bent over backwards to get me the car I wanted with the extras I thought necessary. More than just being good salespeople, they are men of integrity.

Easy appointment set-up. Vehicle service completed as promised.

Great dealership! Highly recommend. CJ Levi was very pleasant and professional throughout the entire sales process.

Honest and professional. He explained everything to me In detail.

I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she put her best foot forward. Lilly was the best automotive salesperson I have ever met. Additionally, I had the privilege to meet the Laurel BMW Sales Manager, Rich Stoll, who sweetened the deal for me. Lilly and Rich were an amazing team and I will always refer them and Laurel BMW to my clients, friends, and family.They are the best!

Took my cr in for service at the BMW dealer in Westmont. my CSR was Jay Buis

This was a great buying experience from sitting with Chris Cole and learning about my options to finalizing the financing with Shawn. I would highly recommend BMW of Westmont. I would also recommend the 528i with the 4 cylinder. The sport feature feels like it's a 6 and you save a few dollars.

The experience itself is always easy and pleasant. However, the cost of repairs is expensive.

I bought a bmw 435i from them. Loved the staff, they we're very respect full and gave me a good price.

I have problems with doors lock and I go to repair thay do 2 pothole in my door bad bad service thay don't know how need to repair cars.. Saler and manager so unprofessional thay give you high price and speek with you like stupid never help you thay won't just sale car and after say good bye

Well done by all individuals. I service my two BMW's here for several years now and have been very pleased.

Great service, good people, awesome facility. Free coffee.

I got good service in this store, the dealer is very nice and kindly, they give me good advice and help me to save money on the service

Positive, will recommend to friends, family, if they are considering buying a BMW.

Perfect service and communication. Took care of all issues and recalls.

Very good service and repair work. Jay is always a pleasure to talk to and gets the service done in a professional & efficient manner.

Lilly had the two cars I was interested ready for viewing. She quoted me a fair price for the vehicle and showed me how to use all the options on my vehicle. They made the visit pleasant and the process easy.

James really helped me solve a problem I was having with our new key and made sure it was covered under warranty.

Excellent service at dealership. Very fast in and out. Always great

I hate buying cars -- really hate it. This was a very different experience and I thank Jeff for his initial help in deciding which car was right for me and then Terry for making the final process -- relatively painless. The entire team at Laurel were great -- and I LOVE my car

Must give a shout out to the buying process I have encountered in general. In particular, Manty was of tremendous help to making all aspects of the sale as smooth as possible. During the inquiry of the car, there were a few issues I mentioned that did not meet my preferences. These were promptly addressed at Laurel's expense before any discussion of sale. One of these issues was not a simple modification. As members of my family and I have purchased 6 vehicles from this dealership over the years, it is indeed satisfactory to see their client oriented philosophy has remained intact. I am recommending this dealership for any potential exploration of purchase.

Very intelligent sales personal they did a good job getting me the loan very positive attitude

I absolutely hate the process of purchasing a new car and dread going to car dealerships but my experience with Lily and her team at Laurel BMW in Westmont Illinois was fantastic I will actually look forward to going back there for my next purchase.

They took care of my flat tire quickly. Only small quibble is I wish they had loaners available for emergency situations like mine but otherwise everything was fine

Rich Rams is a great guy at Laurel BMW. We purchased our first vehicle in 2003 through Rich. We bought four other vehicles over 12 years. Rich always served our us in highly professional manner. Laurel BMW deserves five out of five STARs, however, I am giving them 4 for overall. This does not reflect on Rich Rams. Auto Nation needs to train their guys in Finance so that they can serve repeat customers in highly professional manner.

Don made my purchase smooth, quick and a fair price for an excellent car. Thanks Don!

Great staff that kept me in touch The repairs were exact.

Best experience I have had buying a new car. I particularly appreciated that an actual purchase price was sent over the internet, so I knew going in that I could buy the car I wanted. Only needed to test drive it!

Leased my 5th BMW from Laurel BMW after my last one was totaled in a wreck in Glacier National Park. I have always received great and courteous treatment from my knowledgeable sales rep Kevin O'Donnell, prompt and great auto service, and basically just a comforting atmosphere at Laurel. I highly recommended this dealer and any BMW model, especially 328i xdrive.

I've been coming to Mike for over 5 years and two BMWs. He is the reason I bought my second. Won't service anywhere else.

Wonderful satisfying experience! The staff made every effort to make my process pleasant and efficient. I would wholeheartedly recommend Laurel BMW to everyone!

Great friendly service. Fixed and ready when promised

Service and experience were exceptional as always. James Randall at BMW of Westmont is always exceptional, knowledgeable, easy to work with and truly exemplifies the BMW brand. Keep up the great work Thank you

Rich, Shaun and the whole laurel BMW team delivered my car as promised and in an efficient professional and friendly manner. Every detail was thought of and attended to.

Very professional and friendly staff. The salesperson (Luke) was extremely helpful, knowledgeable, and guided us throughout the buying process. Laurel BMW of Westmont is a great place to buy a car, I highly recommend it.

I was in and out in the time period they quoted me when I first arrived.

Lily was very helpful and knowledgable .. I was very happy with our purchase. Most .. I will feel very comfortable calling her with any questions and or with service.

Reno is the best sales person on the industry. None better!!

Love it's very professional and friendly. Nice people to do business with

My run flat tire had a problem, I stopped and was in and out in a little over an hour, with a new tire.

Nice, respectable and professional experience. This is the second car we've purchased from this dealer and would always return again.

Excellent service and customer service..... ..........

Expert and reliable service. I personally commend Jay Buis who has been my service representative for years and has given expert and sound advice.

The service advisor did an excellent job. He was very thorough and listen to my questions and responded in a very helpful way

Although the I didn't purchase a car, Luke was attentive, thorough, and calm; I didn't feel pressured to make any rash decisions! Luke assured me that he would keep an eye out for any new vehicles that meet my criteria. I'll be happy to do business with Luke and hopefully buy a car from Laurel BMW in the very near future!

I purchased a new 2017 X3 35i at this dealership. It was the most enjoyable, and stress free car purchase experience I have ever had. I also was given a fair price.

Hard to obtain a reasonable appointment. Different information provided regarding information needed to maintain car. Once appointment made and car dropped off things went smoothly. James was excellent.

great service, Aaron McCall helped me and got me in and out super quick.

I was driving on the interstate in another state when my tire warning light went on. I thought the tires just needed some air and located a BMW dealership near my destination. It turned out that one of my tires had exposed cords. One of the service advisors, Aaron, was quick to arrange for replacement tires in a timely manner.

Recently purchased a certified pre-owned 535i The Sales Team of Luke and Chris were very friendly and professional throughout the buying experience. Highly recommended.

I have purchased multiple cars from Laurel BMW and would not even consider going anywhere else

The car buying was made so easy by these guys. There are really honest, and very helpful understand your needs on what kind of car you would like. Their service is excellent . Unlike many dealers, they do not push you to too hard on settling down on a car, but help you buy a car which you would really like.

Darrell is extremely professional, very knowledge and a class act. There is no one else, I'd rather buy a car from other than him!

My car needed some repairs, a new battery cable, and some front end bushings. they got fixed.

Aaron McCall is the greatest! He is so knowledgeable on these complicated cars. I just turn it all over to him.

Jay Buis was very helpful and prompt in helping with my recent service visit at the dealership

The sales guy was great, and personable. We bought a BMW X5. The whole thing was done quickly. Wasn't the usual in the dealer all day thing. We picked out a truck, test drove it, traded in our old BMW X3, in the finance department, and out the door within 2 hours. It really was looking at the trucks that took the most time.

Chris Cole answered all questions and was very easy to work with. I didn't feel pressured at all and they made the process as easy as possible being from out of state.

Bought a certified pre-owned 2014 X3 from Laurel BMW in Westmont after finding it online on the BMWUSA website. Wrapped up the financing through Laurel and fly to Chicago to pick it up and drive it home. First rate experience all the way. The car was as described and my sales associate Luke Wierzba had all the paperwork ready to go when I arrived at the dealership. Laurel BMW gave me a ride from the airport too! We wrapped up all the inspection, financing and paperwork in just a few hours. If you're going to buy a used BMW, a certified pre-owned is the way to go as you get and extended warranty for the vehicle. Thanks Laurel BMW for a great experience. I love my "new to me" BMW X3!

awesome service, great staff, best deals, lily was a great salesperson, very honest, even delivered my car at my house, very welcoming dealership

Had a great experience with Doug Planko. Was Very Knowledgeable and helpful in the entire process

Great car buying experience! Go see Sean- he is truly committed to service and ensuring you are satisfied with your purchased. I purchased a car on Saturday and after browsing other bmw dealers in the area he provided the best deal and service.

Excellent customer service. Quality service in few hours.

Was looking to replace my old BMW 325I with a newer used 3 series sedan. My internet search found that Laurel BMW had 2 cars that were comparatively had the best bang for the buck. Visited the showroom with the common apprehensions about car salesmen. At the dealership Chris Cole showed me the cars. I was consciously trying to make decisions with my mind than getting carried away in the sales talk and deciding with my heart. When I discussed the cars with Chris, I did not feel that I was getting a sales pitch or was under any pressure. In between I watched him talk with other clients on the phone and did see a genuinely helpful saleman. I bought the car from Laurel BMW and altogether it was a good experience.

Jay Buis is always very customer service oriented. I appreciate the great care he takes in ensuring I am well taken care of.

thought I'd found a dealership 90 mi from my house that I could be confident in, I was wrong. Made an appointment for service oil change tire rotation, and check convertable top, and inquired about a recall notice I had received and the advisor said BMW makes parts by Vin and they woud let me know when part was available. Appointment day I was there 15 min early, met my Advisor Jay he recommended a couple of additional services as long I was there and I agreed. estimated time 2 hours and was told he'd let me know about the convertable problem. 3.5 hrs later I inquire whats happening they says just finishing up paperwork 15 min later pay bill and inquire about convertable problem Jays at lunch tech looks at bill and says it was a sensor $79 labor and I was billed$56.65 for inquiring about the recall when I made my appointment

BMW provides the best customer/owner experience in the industry. I have owned Mercedes and Audi. I currently own BMW and Porshe. Nothing compares to the BMW ownership experience. The cars are of course excellent but the ownership surpasses all others.

I had my BMW 750LI serviced and was provided a loaner vehicle , I was happy with the services provided and price. My car was returned clean inside and out

Great customer service. Loaner car was available, which made it very convenient.

Pat, Kristina and Jason were amazing from start to finish. This is my second purchase from Laurel and I'm a client for life. Thanks to all involved!!

Purchase of my CPO BMW was effortless thanks to Barry's efficient and honest handling of all the details. Got the car I wanted thanks to Barry.

I always enjoy bringing my BMW X5 for service. The agents who work there are all so nice and friendly! They always have my car ready with a nice car wash! Also, they always give me a very top of the line loaner car to use. They just gave me 2016 BMW X5 to use. I feel like I have been treated like a VIP.

Aaron in service was phenomenal. I would recommend this dealer to all my friends.

I just purchased my BMW from this store. Barry Levsay was fantastic. He was very nice and friendly. I have been given one of the best customer service and was halpy with my purchase. I see that this store does not only aim to sale but maintain good relation with customer. I see thats a huge plus as I noticed pushy sales or ignorant sales/finance managers in other stores. They did give me good offer and follow up after sales. Everyone in that store is pretty nice and helpful. I see that they care about their customers and do their best to maintain high quality service. I am planning to buy another BMW and will definitely be back to this store without any hesitation.

I dropped the car off for an exterior detail service with wax. It was done within the time-frame promised and the job done looked excellent! Highly recommended!!!

Overall my experience was great,great service polite salesman and manage,the only bad thing was the wait,paying cash for the vehicle we had to wait as if we were having the vehicle financed other than that I would recommend a friend and shop there again.

Knowledgeable, skillful, helpful, accommodating sales associate (Darrell Phillips) provided us with a pleasant and mutually-satisfying leasing transaction. Repeat visitors to the Laurel dealership, we have always been regarded by him and all others as valued and appreciated. The ambience is fresh, clean, and agreeable. Staff other than Darrell friendly and welcoming. Oh yes, the coffee is delicious!

Jeff Abbas guided us through the entire sales process with a high degree of professionalism, courtesy, and knowledge. Jori Renc fulfilled the financial services with great energy and accuracy. Would highly recommend Laurel BMW. Looking forward to the relationship.

We couldn't be happier with our buying experience. Our sales representative took the time to listen to what we were looking for and stayed in close communication until the transaction was completed as well as after we took delivery

Tony Alanso helped me greatly in my search for the right car. He was very personable and professional.

I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll, specifically. If you're looking for a BMW, stop by Laurel.

Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.

Explained all the problems clearly. Helped me to make a decision whether to keep the vehicle or sell

Bought my new X5 from the folks here and every single step of the way was professional and painless. Why can't car buying be like this all the time. Definitely will make my next BMW purchase from here.

The sales agent was very helpful and spent time to understand our needs and offered enough time to test drive the vehicle and make our final decision. Whole process was smooth and we drove the vehicle same day home.

The sales person and manager were quick to handle any price negotiations and work with me. Sales person was very courteous and friendly. The Car was excellent. Transaction and papar work was completed very quickly. I would definitely recommend anyone to purchase a car from this dealership.

Kristina Gurskas was extremely knowledgeable and helpful throughout the car buying process. Best car-buying experience so far. Would recommend Laurel BMW of Westmont dealership 100%.

Great buying experience from start to finish. Professional and team based approach to dealer service and sales experience.

Dealership has always been great and now my warranty is out on X5 they still care and go the extra mile for their customer. Would recommend to anyone and would not think about going elsewhere

Chris was awesome. I had a great buying experience. Car was more than I expected.

Easy to schedule appt . Friendly service and convenient setup.

Five star service, and will buy my next Bimmer from Laurel again. wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.

This was my first time buying a BMW and working with Laurel BMW of Westmont. I found the team there to be both professional and easy to do business with beginning with my first contact straight through finance. They offer personal service above and beyond my experiences with other car dealerships that sets them apart. I see this as the start of a long history with BMW's and with Laurel BMW of Westmont.

Very friendly and knowledgeable sales agents. Great buying experience with Tony and all the associates. Overall great dealership. Thank you Zee

Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.

Vesna, the sales officer has been extremely helpful and very pro-active in the entire process of me leasing this car. It is for her, that i bought this car...it is nice to see BMW's employees are also as the brand itself. Perfect!

Purchased a CPO vehicle. Kristina and sales manger were great to work with. Fair and no pressure salesmanship. Very professional and down to earth. Let them know what you are looking for and they'll find you the right car. I would highly recommend a visit to this dealership before you make your next car purchase.

The team at Laurel BMW of Westmont is quite simply amazing. I purchased my 428 Gran Coupe over a month ago, and am still receiving calls to ensure everything is going well. This is my 6th BMW, others purchased at other BMW dealerships, and all pale in comparison to Laurel BMW of Westmont. I flew from NY to Illinois to get this car, that's how much an impression they left me with. Special thanks to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, great job guys, keep it up!!

We want to thank Chris Cole for the excellent service he provided. We found a used vehicle on-line and inquired about it. He called us right away and was very courteous and helpful. We also want to thank Jason Baker for making our financial transaction as stress free as possible. These two gentlemen were professional and friendly. Our experience at Laurel BMW was amazing thanks to them. John & Tina Gregory

We were shipping for a new convertible to lease. We stopped at Lauerl of BMW first. We were greeted by a greeter and she found an available salesperson to work with and we met Lily. Lily, was great to work with. She was knowledgable, she listened to our needs, answered our questions, she was professional, and a pleasure to work with. We went on a test drive and Lily explained the features and benefits of the car and spoke to us after the test drive. She made sure our questions were answered, she have us her business card and followed up with us via an email. We came in a week later to purchase a vehicle. We were happy with the overall experience, it was a pleasant experience. We walked away, happy and relieved because there was no hassle. The car was present to us clean and detailed. Lily, our sales person went over every aspect of the vehicle and made sure to set up our keys and how to operate the Vechile. I love working with someone who is passionate with their products they sell and represent. She welcomed us to call her anytime with questions or concerns. We had a positive experience and we love working with this dealership.

came in to look at the X5. we were greeted upon entry with a friendly smile and hello followed by helpfulness in finding the car we liked. Our rep Barry Levsay was very attentive and made the whole process enjoyable and smooth. It was a pleasure doing working with him. I would recommend this dealership and sales rep to anyone.

Do not purchase a used car from this dealer. I found a nice looking 2003 540I that I was serious in purchasing to find out that the vehicle needed over $4,000 in repairs after I had my mechanic look it over. This is after the salesman, Tony Alonso, told me that their mechanics looked the vehicle over, and showed me a checklist of items that were checked over and that the vehicle passed their internal inspection. This is nothing but deceptive sales practices at work. I was completely disappointed and walked away without purchasing the vehicle. Do yourself self a favor and do not buy a used car from this dealer unless you want to risk purchasing a serious lemon.

Recently purchased a x6 from Vesna. She was incredibly patient to work with and understanding of my needs. I asked her for numbers on a different options going back and forth, but she never got frustrated. Ultimately, ended up leasing the vehicle and we are loving it! I've had some bad experiences with dealers but this was the most pleasant experience I could have ever had.

I just purchased a new BMX X-5 at Laurel BMW of Westmont (AutoNation) with the same and ultimate satisfaction of I have received in purchase or lease of 3 other BMWs from Laurel. From the sales staff through service and purchase of accessories, I know that I can count on Laurel for all of the needs for my "Ultimate Driving Machines". I found Laurel BMW after the purchase of my first BMW and decided then that I would never go anywhere else for my buying, leasing or servicing needs). They are friendly, prompt, thorough and always provide me with an experience that brings me back!

My Parents were in the market for a 2015 BMW X5 and also considered competitor vehicles such as the Audi Q7. I had emailed several BMW dealerships in the area to set up quotes and configure pricing, and it was here I was introduced to salesmen Terry Mancuso. I initially went to Patrick BMW in Schaumburg, IL and had a very dishearten experience. So much so, that my wife and I made the decision NOT to buy BMW. While I was leaving that dealership, Terry reached out to me and convinced me to come in and see him. His professional, kind, and courteous demeanor convinced me to give BMW another shot. He explained they would go above and beyond for the customer and would force no commitment like the Patrick BMW salesman (Alan Murad) was doing. As soon as I stepped foot inside the dealership, I was greeted by everyone there. I asked for Terry and was walked over to his desk and was even asked if we wanted to something to drink. I knew right then and there this was going to be a different experience. Terry greeted us and explained their philosophy at Laurel BMW. I was extremely impressed by his professionalism and gallant manner. He worked hard to find the vehicle we needed and wanted. Terry negotiated an out-the-door price knowing full well we were not going to buy that day. This was a large and important purchase for my parents and we needed time to think things over. I was also introduced to Mike Alder, manager at Laurel BMW. He came over and greeted us politely and even lowered the cost for us some more. I told them I needed a few days to think about it and would contact them to let them know my final decision. They were absolutely fine with that and put no pressure on us. After a day or so discussing it with my family, my parents decided to go with Terry and Mike and purchase a 2015 BMW X5. It was not only the price negotiated, but also the overall experience I had at Laurel BMW with Terry and Mike that sealed the deal. They went above and beyond their call of duty and provided outstanding customer service. As first time buyers of a luxury vehicle, I was taken back at how much they cared to take care of us every step of the way. Even after purchasing the vehicle, they continued to reach out to see if we needed anything at all. I assure you, they have made customers for life from my family and I. I have recommended them to all my friends and co-workers and will continue to write reviews on every social media outlet to inform the public just how wonderful Terry, Mike, and the dealership is. They are truly an asset to BMW.

Just wanted to praise our salesman Mantvydas Rupsas for making our expierence buying a new vehicle quick and painless, especially with 1.5year old running around the place. He explained the process in detail, did not rush us in any way, even though the day was busy for him qnd answered every single questions we had. My family is a bmw family and definetly will be back for another vehicle in the next few months.

We were looking for a BMW X5 with specific options and Laurel BMW had exactly what we wanted. Shaun our salesman and Mike the manager couldn't have made the process any better. They were great. I would recommend them to anyone looking to buy a BMW.

More of a pleasant experience than most of my auto purchases. Salesman Luke was extremely helpful.

Great experience working with Vesna, Michael, and Jason. They are helpful but not pushy, totally low pressure. They handled a road bump with grace and utmost professionalism. We price shopped online, requested quotes from several dealers through Edmunds. Laurel was the second dealership we visited. Vesna called me minutes after online query and went through color options with me. She's very knowledgeable on her products, explained options clearly, helped us with fair price on trade in, and stayed late to orient us with the new car. Price negotiation was civil and courteous. Great experience overall!

We are repeat customers and as always Lilly did a wonderful job. She knows her products well, helped to guide us over what options fit our needs & kept us informed throughout the ordering & delivery process. Totally painless experience!

The best car buying experience yet! Ordered a new 428 with Reno and it arrived from Germany weeks later. Reno's communication and advice was outstanding. Can not say enough great things about him and the entire purchase process. Even after the purchase he still follows up to make sure all is good. Highly recommend Reno and Laurel. Will not buy another car anywhere else!!

professional and one the best dealer in IL

Chelsea Amato from Laurel was available on my schedule, and delivered the car on my timeline, with exactly the specs that I wanted -- you can't ask for more!

The sales experience could not have been easier. The sales associate was helpful, but not pushy. Price discussion was curteous and the sales team was forthright on their inventory costs. I would strongly recommend this dealership.

I've researched at length the best deal for a 535 xdrive. I found it a Laurel. What was the better deal is the sale experience with the team including Barry. They were so nice to deal with. Highly recommended if you looking for the best deal and experience buying a car!!!!!

The car I was looking for was not available locally but a nationwide search did find it and it was on the dealers lots within 2 days where I completed the purchase

I have been a loyal customer of Laurel BMW for more than 10 years and I continue to go back because of the great customer service, honesty and trust I have with the team there. Specifically Pat W., Rich S. and Anthony A. If you are looking for a car, I would highly recommend buying from Laurel BMW!

I found the BMW I wanted on their website and was contacted by Shaun in the sales department. Was able to finalize my price, etc. and most paperwork so when I showed up to take delivery everything was in place. Friendly and efficient staff.

Had decided on a BMW but had contacted 3 dealerships. Despite having to travel further from home, the experience at Laurel was outstanding. Terry , our sales rep, was patient and answered all our questions. He definitely was the one that we felt the most comfortable with and therefore bought the car at Laurel BMW. He really worked for the sale and avoided the anxiety of buying a car. The fact that they are part of Auto-nation also helped with pricing and inventory. Highly recommend to use this dealer and salesperson.

Purchased my 2006 750 I new at Laurel, I had all service performed at this dealership and have never had a problem with the staff or the work performed on my vehicle. Prices seemed reasonable, and also the wait time for the completion of the service. No problem with the dealership but the automobile needs a more powerful battery for the electrical system.

Great salesman, great service, great dealer. I never felt as if I was being over or undersold on the car I was looking at. Terry had great knowledge about the vehicles and the service was always top notch. I got a lease on a 328i and I couldn't be happier with it.

The lease on my Z4 was coming up so I needed to decide whether to return or keep it. Vesna V was my sales advisor so I came to her and she explained what options were available to me. She walk me thru the numbers including current promos and incentives. It helped me tremedously in making an informed decision to keep the car as a CPO. She pretty much handled the process for me as painlessly as it could be. Special call out as well to Jason for answering all my financing and extended warranty & maintenance questions. Overall, a great experience from this team.

We were very satisfied with our salesperson, CJ Levi. She was very articulate, knowledgeable, and helpful in explaining the many features of our BMW. We like the fact that she continues to be available to us if we have any further questions. We would recommend her to any perspective buyer at Laurel BMW.

We had a great buying experience at Laurel BMW again! This was our second time buying a BMW from our salesman, Chris C., he was a pleasure to deal with as usual. They went above and beyond to make the deal happen for us. I have no doubt we'll be back for our next car when the time comes.

I purchased a used Murano last week and dealing with Tony, his manager and the finance manager was a pleasure. From beginning to end the sales process was courteous and professional.

I was looking for a used year-round convertible, and the salesman was able to guide me to the exact car I wanted. He worked with me on the purchase price as well as my two trade-ins, and took a great deal of time to explain the car and make sure everything was ready.

Laurel does not sell you a car. They partner with you to get the car you want based on your desire and/or need. You know that BS meter that goes off when buying a car? Doesn't exist at laurel. Working with Rich, Lilly, and either Jason,is an experience in total and complete fairness and satisfaction.

If you reside in the greater Chicagoland area and are looking for a BMW look no further than Laurel BMW of Westmont. Sales Mgr. Rich S. has a great team there that includes Finance Mgr. Jason B. and Client Advisor Chelsea A.