The salesperson at Laurel was very helpful, kind and he took his time making sure I understood everything about the car, loan, and maintenance. He wanted to make sure that our experience was a good one. But it wasn’t it was a great one. I’m still telling everyone about him thanks again Paul.

I worked with Alec at BMW Westmont and he was amazing and helpful throughout the experience. I was up front that I hadn’t made a vehicle purchase in a long time due to always having a company car until recently. Alec was great walking me through the process and communicating well. He helped me find my ideal car and put it on hold until it arrived a week later, assuring I wouldn’t have to deal with inventory issues. Instead of dragging me into the dealership multiple times, most of paperwork was done before I even came in. When the car finally arrived after a few weather delays, I made an appointment to test drive and finalize and it all went incredibly smooth. Joe in the finance department was also a huge help. I was worried this would be an all day event waiting to get out of there with my new car but it really all moved pretty quickly. Finalizing financing without anyone ever being pushy. Everyone at the dealership was a pleasure to work with.

Great sales team and finance team! Thank you to Alec and Joe

Prompt and courteous. Facilities are clean and staff is attentive.

This is to share with you the excellent experience that I have received by Mr. James Randall of Laurel BMW of Westmont. He is excellent, very personable, and very thorough and knowledgeable. I am very pleased with this customer service at Laurel BMW of Westmont, Illinois. Thank you.

My experience was good. Most of my decision was made since I was coming from a xxxxty BMW dealership in Kalamazoo. The sales guy who worked with me was very transparent and respectful of my models and budget choices. Using these constraints, he presented me with a list of options and suggested the best one for my family and me. In the end, the whole deal was closed in 2-3 business days.

Had a great experience with Alec Reyes and Devon Reid from the sale department very professional and friendly need exactly what I needed thank you

Excellent!!! I highly recommend Mr. James Randall at Laurel BMW of Westmont.

My wife and I have been customers of Laurel BMW of Westmont since 1991. We have had all of our cars serviced at Laurel and Jay Buis is the reason why. Jay has always taken care of our service needs over the years and his customer service skills are second to none. As long as Jay works at Laurel, we will continue to have our cars serviced there. Thanks for all you do for us Jay!

Great people to work with, buying a car or service Top Notch

Lilly was awesome to work with, she was very easy to work with and honest about the build and order process that went just as she planned Great experience, !!!

Outstanding experience during the recent service of my 640xi. Scott handled every aspect of the process expertly and kept me in the loop regarding status and next steps. Highly recommend this dealership for both sales and service.

Great people and great service! The service was timely and the team was very thorough in their overview.

I recently purchased my dream car, an Audi A4 from Laurel BMW, the entire process was very enjoyable and easy, I was treated fairly and tbe car was prepped and ready when promised.

This was my first time at Laurel BMW and my first BMW purchase. Jeff Abbas and his Sales Manager Mark made our car buying experiences one of the best. We initially went in looking at a pre-owned X5, after test driving the pre-owned X5 I wanted to think about it for a bit. Jeff was not pushy at all and understood the fact that I wanted to look around a bit. Later that day we returned and decided to order a new X5 instead. Jeff not only took the time to walk us through all options and features that can be ordered but also went out of his way to research what inventory they had coming in so we did not have to wait months for our vehicle. Turns out they had an X5 that just came in that day that was not in the system yet and had slightly more options than we were looking for. Jeff and Mark gave us a great deal on this vehicle, and we purchased it instead of ordering one. If you are in the market for a BMW, please go see Jeff and his team. Thank you Jeff and Mark for a wonderful car buying experience.

Laurel BMW is amazing. Great staff and the GM is the best.

I always have the best experience with Laurel BMW - I take my car there to get serviced for everything - oil changes, tires, brakes - everything. I have a gentleman, James, that I work with who is personable and knowledgeable, and doesn't take advantage of my lack of knowledge for cars, which I appreciate. I would highly recommend this place, even bought my car from this dealership!

The team at Laurel BMW was very accommodating for a PPI (Pre Purchase Inspection) at a short notice in the middle of the holiday.

Laurel employees were helpful at every step, and ordered a Lyft to both take me to my office and pick me up when they were done. Perfect!

Best customer service agent in the place is Scott. Hands down!

Had to roll in with out an appointment for a coolant issue Our service point of contact was Mr Wade He greeted us very professionally and was helpful with our concerns He took care of the problem him self Topped off coolant and replace out key fob battery Good job wade! And thank you Chris and Karen Fister

The staff was very detailed and professional. The service was quick and they made relevant recommendations based on my service needs.

Another in a series of pleasant experiences with this establishment. I arrived over an hour ahead of my scheduled time, and was accommodated seamlessly. The personnel are professional, knowledgeable, and courteous. Alex was most accommodating in scheduling the appointment and arranging for a loaner vehicle. Tony is the consummate professional in handling the customer relationship side of the experience. On top of that, they cleaned and washed the vehicle even though the weather forecast predicted snow.

James Randall, my service rep, is great. Keeps me informed on status and cost.

Jeff Abbas and his Team remain the best in the business! Today’s reality needs proven experts and that’s what you’ll receive when you engage Jeff and his Team.

Friendly & courteous

Very professional and knowledgeable. Blake was great to work with.

Took my car in to get serviced last week, Scott took the time out to explain everything to me. Great customer service👍🏾 When I got my baby back it was running like it was new‼️ felt so proud. Thank you guys, much appreciation, Kesha…💜

They are THE BMW dealer in our area, keeping up to a standard of professionalism, excellent service, a great facility and treating their customers with respect.

Warranty was not fully paid by BMW, which is different from the past. BMW essentially paid oil change only In addition, a loaner car is not available despite my request a while ago, “always not available”

I went to this dealership to get my car serviced. First of all, the attendant in the service area was not welcoming at all. Instead of greeting me, he stared me down and said "what's going on". I was already put off by that. Then, when I got my car back, there were some oil skid marks on the driver seat. I had to get someone to clean the mess. Needless to say that it was quite an underwhelming experience. The only reason why I'm giving it 3 stars is because of my service adviser, Omer Khan, who was great to work with. As a customer who spent over $50k on a vehicle, I expect more.

Attention to detail regarding my vehicle was great

Fantastic service and experience! This team strives to provide a first class experience and they are succeeding!

Come in for a schedule oil change. 3:30 in, nearly 6 pm out. I guess it’s the pandemic, not many people working…. Everything is so slow

Excellent service at Laurel BMW. Very knowledgeable, friendly, communicated well and handled my service with a high level of professionalism and excellent results. Thank you!

Excellent service at Laurel BMW. Very knowledgeable, friendly, communicated well and handled my service with a high level of professionalism and excellent results. Thank you!

Great team, no hassle, professional service.Thank you Hassan.

I initiated contact online and received a prompt, courteous response. I then followed up with an in-person visit, and the sales person (Jessica) was personable & helpful without the high pressure sometimes experienced at other dealerships. I appreciated the respect for social distancing / masking during my visit, particularly as my wife was recovering from recent surgery. I ended up ordering a new car. Even though it was certainly not the most expensive model, I was made to feel just as important as any other buyer. I'd have no hesitation whatsoever with returning here for future purchases, even though it's a solid two hour drive from my home.

As soon as you pull in the service area you are in the hands of professional people until you are out the door my car was checked out just like my Doctor visits man Laurel BMW of Westmont you know your Business

Overall great experience, Omar was terrific, got my car as promised time.

I just purchased a new 3 series and worked with John Anderson. This was my first experience with Laurel BMW (and first time buying a BMW). It was, without a doubt, the best (dare I say, enjoyable)experience I've ever had buying a car. John took the time to answer all my questions, was able to schedule a test drive the very next day. When I arrived, the car was ready and waiting. A few hours later, I drove off the lot with my new car! The pricing was very transparent. After getting burned at other dealers in the past, I was expecting some hidden fees, extra options added, etc. Non of that happened. Everyone was straightforward and incredibly pleasant to deal with. For anyone in the Chicago area (or midwest in general), I definitely recommend Laurel BMW!

Very happy with my new vehicle. Hassan, my sales person, was very attentive and answered all my questions. Devon, the finance manager, made the process quick and fun! Laurel BMW of Westmont is where to buy your new vehicle.

For the first time in all the years I have purchased or leased a vehicles over the span of my adult life, I walked away with an extreme feeling of satisfaction thanks solely to my sales associate Vesna Vidojevic I contacted and interacted with every BMW dealer across three states. It was Vesna's calm, knowledgeable phone interaction, that made me decide to to drive all the way out to Westmont to Laurel and bypassing two dealers within a 20 minutes drive from my home. I was not disappointed throughout the ordering car build and delivery process I would highly recommend, Vesna and Laurel BMW for anyone looking to purchase or lease a BMW I was somewhat disappointed in service experience.When I brought my car in for service, I was very disappointed to see that the department was operating under a lacks Covid Protocol My Service advisor was not wearing a mask in smaller quarters and others in the closed space were not wearing mask properly if at all. The same was true for the sales staff at a time when Covid numbers continue to be on the rise especially in dupage county.

Laurel BMW if Westmont (Jay Buis) updated me on the progress of my car in a timely matter. I felt he new it was important to me and I was not just a number.

Omer and his team were phenomenal! The tech did a video to send to me showing my tire wear and the brakes and they asked me for approval on every detail. That builds trust and loyalty with a car repair place and Laurel BMW has my ABSOLUTE loyalty!

Omer and his team were phenomenal! The tech did a video to send to me showing my tire wear and the brakes and they asked me for approval on every detail. That builds trust and loyalty with a car repair place and Laurel BMW has my ABSOLUTE loyalty!

Laurel BMW of Westmont continues to deliver superior maintenance care. I was reminded of my appointment, greeted on time, and satisfied by the condition of my vehicle upon its return. This visit was for basic warranty work; indeed, the cars I have purchased or leased therehave seldom needed any work other than that covered by warranty. I speak from decades of experience.

The team at Laurel BMW of Westmont were more than friendly and helpful! Each person involved in my purchase made my experience worry-free. I felt informed and taken care of by my Sales specialist Bridget Vancura. Go visit her for a memorable car buying experience! :-)

Great experience dealing with Jason and his colleagues. Start to finish, very supportive and easy to deal with. Love our new m240i!

As a return customer to Laurel BMW, I appreciate the friendly staff and quality of work.

They had a clear understanding of what I asked them to do, and notified me of what else was needed.

Worst customer service! You are buying car from there and they are nice, after when you need help or service nobody know anything. Management is worst…

Vehicle purchase with ease! Thank you Hassan!

Wonderful, friendly service!

Great customer service! Highly recommended when looking to buy a new vehicle.

Great experience. Alec had everything ready before we got there. Finance department was fast and to the point. Manager was upfront and honest. What else could you ask for.

Been coming to Laurel since the early 90’s when I got my first 7 series and 30 years later with my newest 7 series. The work is always professional and usually in a good time frame. I will continue to have my BMW serviced here. Great job to all the staff from adviser to mechanic including the admin. Thanks for been a great service center

Great experience all around from the initial online inquiry, to the incredibly refreshing salesman I worked with, all the way to the finance manager. All great people who really took care of me during the stressful 2021 car buying process! Very excited about my x2 purchase.

Everyone was professional and frieny and took care of my recall quickly

Jay was very professional and took good care of me during my last couple of visits. I recently moved here to Chicago and from the very beginning Jay was courteous and excellent in customer service. He offered me a loaner car my first visit and got my vehicle services done promptly and even had it washed without me asking! 2nd visit was even better! Highly recommend Laurel BMW if you’re looking to work with people who truly care for you!

Great service! They took care of everything, runs well now. I actually waited in the lounge area while my car was being serviced. I expected about two hours, and I had plenty of “office” work to do, so it was perfect.

Top notch customer service.

Thank you James for helping me with my front left replacement tire! As always great service & it’s always a pleasure to see you. Until our next scheduled appointment.

I was looking for a black Ford Expedition Limited 4wd from either 2018 or 2019.... nothing to be found in Denver. Only a few nationwide and by far the best was at Laurel BMW. Worked primarily with Vesna on this long distance purchase. She was very helpful and extremely communicative. This matters when you're spending mid-five figures for a used car you haven't seen. Freaking worth the folks in the finance department was also easy and the dealership was able to find reasonably priced transportation to ship the car to Denver. Overall, based on my experience I would highly recommend Laurel BMW and especially Vesna if you are looking to buy a car. Great service, fair price and easy to work with.

Brought the car in a second time and they did a great job. My advisor, Jay, kept me informed and made sure all the work was completed and done right.

Jay was very helpful during the whole process. Thank you for being flexible and accommodating!

Great customer service, best BMW dealer in the Chicagoland area in my opinion!

Vesna was awesome. She went above and beyond and felt she was looking out for us. High level of integrity and service.

Once again 5 Star Service from the Laurel Team... James and the Mechanics have done an outstanding job once again. I always feel at ease knowing I have the Best of the Best handling my Car.

Jay in service is very knowledgeable, patient, and has a great sense of humor. He is on top of everything and provides accurate updates. 5/5 service experience with Jay and the team.

Good experience overall . Only complain is that dealer didn't advise me that my car is equipped with only standard sound stereo system when I asked for it. Actually I wanted to surround sound system to harman kardon but I felt that I missed the option now.

Andre was a pleasure to work with. He answered all of our questions in a timely manner. The transaction was smooth and we love our new X3!

Mike Buzzelli was great, super responsive, informative, and helpful. I can tell Mike is a busy guy, but he always has time for his customers!

Christopher and the Laurel BMW team were wonderful to deal with from the start. Christopher went above and beyond in seeing our experience was trouble free. Although we did not purchase a BMW he did not make us feel any less of a person purchasing a used Mitsubishi.

Cashier was not attentive to me, mostly chatted with the other cashier then gave me the keys so I can go find my car in the parking lot. I could not find my car and went back inside then a gentleman was surprised that someone didn't get the car for so he went to get it. My wife bought 2 toys car for my grson and after paying for it said those people are not friendly at all.

I came to purchase a car and I had a trade in and even after I told the sales man not to give me a low ball offer, he did. I should of left then, fortunately they ended up giving me what i wanted. I was purchasing a pre-owned X5, one had just came in that was super nice, fully loaded, big wheels, it was perfect. So…I’m excited to test drive it, I notice some light scratches on the doors and the tail gate so i mention it and he says we can have them buff those out. Then I get in to the car, it was in really good condition only thing was the windshield had a chip, again he says we’ll take care of it. So long story short I take the car home that evening with the promise to buff out the scratches and fix windshield. I take it back to have it done, takes them 2.5 hrs… I get the car back. I’m thinking that was quick. I check the car out and I call the service guy and tell him the scratches by the door handles are still there, which were my main concern! He tells me the buffer is a big machine and won’t fit in there I mean come on couldn’t they do it manually? I was very disappointed. They did take care of other scratches but seriously I would have never bought the car if I knew those scratches couldn’t be buffed away. I’m also waiting on the second key FOB , I’ve been told they reached out to the old owner … so let’s see if I have to chase that down. 😏

I had a an awesome experience here working with John Blaschek who treated me exceptionally well and made sure my problem was resolved. Now I am a very happy customer 😊 …I highly recommend this dealership if your in need of service or a new vehicle. The customer service is top notch and Kelly was so kind and polite and on top of everything for us. John and Kelly are the best! Please promote or give these nice people a raise, they really know how to treat customers 😊 I’m from Iowa however I’m buying my next BMW from this place 😎 thanks for the awesome 😎 service.

My car buying experience was excellent! Hassan was considerate, knowledgeable and friendly. I do not enjoy the car buying experience in general, but the team at Laurel were great! I’m very happy with my new vehicle and would recommend Laurel to others!

Internet sales manager Hassan was fantastic. Also Rich Rams. Also Rich Stoll. Also Devon Ried. Also Mark J. Great team. Got the perfect car for the perfect payment. And the best Chris the General manager. Wonderful.

That was an absolutely pleasant experience purchasing my car. Bridget was 100% responsive and fully prepared throughout the process. I never felt like I was being sold, I felt like I was being heard and informed. There were moments when little things about the experience mattered and Bridget and team hit it out of the park. These little things were conveniences I asked for in order to optimize my time, and they delivered on all of my asks. I felt like I was buying a car the way I wanted to.

just purchased my new car at Laurel (430i). my salesperson (lilly) made it an easy and comfortable experience. very fair price for my trade in and negotiations were honest and equitable. lilly spent time with me going over functions and systems and did not feel rushed and encouraged me to return as further questions or problems arise. give them 5 stars

I have purchased 4 BMW's over the last few years from Laurel, and my favorite sales person Lilly K. always a great experience excellent service i highly recommend them to everybody.

My sales person(Lilly) made the buying process easy and competitive.They gave me a fair price for my trade in vehicle and negotiated pricing fair and honestly. My new car (430i) has a number of features that Audi couldn't match and although I figured out 80% on my own (or with the help of my salesperson on the day of purchase), Lilly encouraged me to return any time for help. Have done that once and may do that again as the need arises. Am pleased with my car and the buying experience at Laurel BMW

I had my vehicle towed in for service with a blown engine. Not only were they able to fix my car quickly amid all the shortages but they saved me a ton of money as well! Definitely going to be bringing my car back and sending friends here.

One of the best car buying experiences I’ve had. Picked me up at the airport, extremely efficient with paperwork, very knowledgeable about the car and friendly from the front of the house to the back. Would highly recommend to anyone.

Great buying experience.

Excellent Service!

I was looking for a Luxury car for the first time, and I was excited about getting started on the journey. I went to many different luxury car dealerships and met with many sales people. To say my experiences were great at any of them would be a reach. I was getting frustrated with the lack of attention, and the overall feeling of being just another customer...until I got to BMW and met with Jeff Abbas. The minute we walked in he greeted us ( even though he was in the middle of working with another family) and told us he would be right with us. The second he was available he jumped right in to helping us and spent a LOT of time with us asking questions and getting familiar with our needs for a new car. He was able to go through many of the features of the car we were interested and was able to show us the actual car we would be able to purchase on the screen in his office. Being a visual person this was KEY to my ability to see myself in the car. We test drove the car that day and went on our way with NO pressure to buy. After a few more very disappointing visits at other dealerships, my decision was EASY. I was going back to Jeff, and ordering our new car from him. ( * side note* the dealership he works in, is not even the closest BMW dealership to our house). From the first meeting with Jeff until the last when the car I ordered from him arrived, he was nothing less than wonderful. His demeanor was warm, he was well informed, not pushy, easy to reach whenever I had a question, and even came in on his day off to give me the new car on the day I could make it, ONLY because he knew how excited I would be, and didn't want me to have to wait another day. THIS is how a car salesman should be, THIS is why I bought the car I did, and THIS is why I might forever be a BMW owner for life. Thanks Jeff. You're awesome!!

Blake, my service advisor, was incredible to work with. Made my service a 5 star experience.

Our salesperson, Andre, was great. Highly recommend working with him.

My experience during the purchase was great with Jeff Abas. It was up until I canceled my policy for extended warranty and GAP that my experience went bad specifically with the finance department. I was working with Devon who barely returned my calls or emails after asking multiple times on an update on my refund, I would semd documents in that they requested, even drive 30 min away to sign it in person yet alone asked to come in again for MORE documents. After it was all said and done, I had no return on calls, so I called the warranty company myself and was told they haven't received any cancelation reauest. It was so bad that I decided to stop trying and I canceled it myself by getting a notarizer. I understand businesses are about money. Everyone has to make money. But when I simply just want updates and a quick and easy cancel, that's all I asked, but it was enough for me to have to go out of my way just to get my money back. I most likely would come back for purchase because the sales department was good. But I would stay away from getting anything other than the car, I would come in using a credit union and going through the credit union for GAP and Extended warranty over getting it with finance department. It was very frustrating.

James Randall is my preferred service advisor and it’s always amazing service with him. Highly recommend him as an SA. Nothing but honest work. Looking forward to my next service .

Awesome experience and fast efficient service !!

Alex was great Efficient and quick service

Good service. Helped get my car back on road right away.

Good system they have, kind people..

Great service at an easily accessible location. The dealership is located near other dealerships and other businesses. You can easily get to each from any direction on the main Street. The service garage can fit a decent number of cars. Checking in is fairly quick. The service (as usual) depending on your needs is well timed and the communication is great. When you visit you feel at home. The people are super attentive and provide great customer service. They went above and beyond to provide great service. The pricing is reasonable. The staff found a way to accommodate a loaner and other services. I would very much recommend it.

What a clean and honest transaction. Would definitely recommend. Thanks so much

I took my car for an oil change. I think your attendant tried to scam me in to purchasing an emissions cleanser for $599. My car only has approximately 8000 miles. Why are trying to sell something that is not needed? Bc I'm a woman? I don't appreciate that.

Everything I wanted done was completed in a timely fashion

Helpful staff members offer personalized support. I was given the phone number and email of the team member assigned to help me. I liked how they had one person in charge of knowing the status and all info about my vehicle so I never had to jump around from person to person for any questions or to gather information.

Laurel BMW always provides great service and the staff there are very helpful and communication is top notch.

Great customer service. Clean showroom, friendly service

This BMW dealership does the best quality service on my BMWX3. James was able to get me a convenient appointment. The work was done on time as promised. He even had my vehicle washed for me (and it was pretty dirty when it went in). I give this dealership five stars out of five. 🙂

These guys get it. Service first focus - they listen and have your best interest in mind - really amazing team.

These guys are great, never an issue with repairs and service and we just got a awesome deal on a 2021 X1 thanks to Jessica Biczo!! She was great!

What a wonderful experience. Jessica B. was just outstanding. You can tell she is a mom because of her caring nature and honest approach. We bought two cars from her in 5 days!! That’s how great of an experience we had with her. And we came back to sign a paper that we needed to sign and she personally washed our cars!! A great place, so friendly and we will be telling family and friends to make sure they see Jessica!!

I went for an oil change, which went smoothly. Was told that there were certain parts that should be replaced. What was very nice is that James Randall who was helping me made sure the warranty covers them and set up the follow up appointments without me even asking. Very good service!

Their friendly, courteous, All I can say is their work are phenomena!!! This dealership is quick and all they want for you is to be happy with you’re new vehicle! God bless to everyone that’s working inside the bmw dealership.

Great experience in the service dept. James Randall is very professional and always on top of things. I've been taking my vehicles to him for the last 4 years.

The Best service quick an honest response. Best service ever experience

Kind nice great full place to be with BMW

Service is always prompt and responsive. Estimated time for service is reliable as I typically wait in the lobby.

The service staff is always professional, kind and they put the needs of the customer first. Laurel BMW is the best!

I found this car on automation.com, reserved it on line, called Laurel BMW, and made an appointment the same day. I had already shopped and knew what I wanted. One quick test drive and I left with a new car. The experience was very efficient and smooth and I love this car.. The X3 is an amazing vehicle.I had two minor issues. First the staff had a very difficult time connecting my android phone to the iDrive system. It seems everyone at the dealership had iPhones and my advisor couldn’t find anyone to make it work. It took an extra half hour. A training session on this might be in order. Secondly, the advisor didn’t spend enough time familiarizing me with the features. I haven’t owned a BMW for 15 years and the technology is very advanced. It took a long time after getting home to learn all the great features.

Blake, service agent extremely nice snd helpful. Had done major work to be done and he helped me get to the lowest rate and still get the majority of work done. Got a loaner car for an extended time at no charge. Only disappointment was that the detail cleaning work on the interior was not done. But Blake was great and gave me vouchers to get it done at a later time. Ask for Blake! Great communication via texting.

I had a full windshield replacement for my F30, Jay mostly took care of me during my visits, they checked every single issues I had for my car. I was having some wind noise coming from the windshield after the replacement so I went there for my second visit. Jay and the service manager made sure everything was smooth and taken care of. They were so nice, efficient and accurate, I really do appreciate it. Fuat.

This was the Worst service experience I have ever had at this BMW dealership.

Chris Cole made the car buying experience at Laurel BMW painless. He’s all about client service and worked with us to ensure our expectations were met. Highly recommend Laurel BMW. When there ask for Chris.

Good service, great environment and the customer service is great.

I was so impressed with my last service visit at BMW of Westmont. I had a severe issue with a back tire. I spoke with Jessica she was so pleasant and helpful! She also made my issue a priority and said come right in. James in service immediately listened to my issue and worked with me to not only resolve it but fixed my car on the spot. I have always loved BMW’s but really happy I bought one from this dealership and can work with this team of people Thank you all

Went there for service on my BMW X5, Service is phenomenal. especially service advisor Blake, he got me setup and had my car in service as soon as I got in, very respectful and understanding. 10/10 customer service. Thanks

The service advisor must have been new. He couldn't find my appointment and when he inserted my key in their machine which brings up ownership info; it was someone else's name/number. When I picked up the car, the bill was $200+ more than quoted. He finally figured out what happened...I had been charged twice for the detailing. When paying, I told him I had a $37 credit in the system from a gift card I had not used on a previous visit. At that time theory computer system was down that day so they could give me a replacement card for the $37. His response was I already gave you a $60 credit which was nice of him but what does that have to do with the $37????

Quick and easy. Very professional

Always thinking of the customer first! That is why I continue to take both my BMW’s to Laurel, They provide detailed explanations on what needs to get done. They also go the extra mile to find me a coupon or discount to help.out.

Chris Cole is a top notch guy! If you are looking to buy or sell a vehicle hit him up.

Outstanding dealership! Love the attention to detail and customer focused service.

The service dept. at Laurel BMW of Westmont is first rate. Jay Buis is a true caring professional. I've been a customer since 2008 and just purchased a new 2021 BMW, in part, for the excellent service dept.

Excellent from start to finish. Kristina was the consummate professional and a pleasure to work with. She explained everything and was so knowledgeable about the process and car. The entire team was just awesome and demonstrated integrity. I won't buy a car from anywhere else from now on!!!

.A loyal customer for many years. Always appreciate the competent and friendly service. Jay Buis has been my adviser for many years and is always a delight to work with. Highly recommended!

Always professional first rate service. Jay Build is my trusted service advisor for more than 7 years.

The staff at Laurel BMW is knowledgeable, professional, and ultimately a pleasure to work with.

I mean, it's nice, people are friendly and place is SUPER clean. But it's not really any different than my Chevy dealership AND the one thing that kind of annoyed me was I spent $10k that morning on maintenance and an extended warranty and when my car was ready, they simply handed me the keys and I had to walk across the parking lot to fetch it. You can't bring it in to the bay for your customers? You're supposed to be upper echelon BMW. But, with that being said, everything was fine, no real 'WOW' factor, but whatever, I'm not going to have anyone else work on my car and that mechanics bay was pretty impressive.

Great team. Great service.

Stay away from this dealership. The incompetence of their service department is mind numbing. I bought my X3 there in February, ive taken it in to get serviced 7 times for the EXACT same problem to the point where my service rep won’t even return my emails and calls anymore. Even after speaking to the manager in charge, nothing has changed. The unprofessionalism is at an all time high. Not to mention they’re trying to charge me, to get my car that’s under warranty, fixed for the same issues they were fixing before. Stay away and go to the elmhurst or Schaumburg BMW.

Recently went home with a new X3 for my wife and the experience with Laurel BMW was a great experience. We started with a visit on a Saturday afternoon where we first met Hassan Arouri who was friendly, informative and helpful. After a test drive, we went on our way to shop competitor car brands. Over the next week, Hassan and I exchanged multiple emails about all the options available to us, including a few older models. We agreed to meet the following weekend and was happy to see that Hassan had arranged to have one of the older models for us to test drive. This process helped immensely as we were able to weigh the pros and cons. I have been a raving fan of Laurel BMW for years and am happy that my wife has joined the club. Hassan, thank you for your great service, personalized attention and wonderful experience. Bravo!

Went in for my first oil change and the process was smooth and easy. Blake kept me updated on where my car was in the process and how soon it would be finished. Great service advisor and clean and comfortable waiting area. Whole process was simple and easy.

Great fast service from alex in service I will definitely will be brining my car back for service here

It was a smooth and easy transaction! Everyone at Laurel was friendly and informative - made the car buying experience a great one! Thank you all!

Laurel BMW delivered a smooth, professional, and timely buying experience throughout the process of building and ordering a factory BMW x7. Jason was very helpful and we would definitely purchase with him and the Laurel team again.

Darrell was very helpful and informative. The overall experience was pleasant. Jessica was very knowledgeable. I would highly recommend Laurel BMW if you are.looking for a BMW. This car is by far my most favorite I've ever owned. Love the car!

I brought my car in for scheduled service and received excellent customer service from Blake. He explained everything that was being inspected/serviced and kept me informed of the status of the work throughout the process. Great experience.

Staff is always courteous and professional. Detailed explanation of work to be performed. Awesome loaner available at request. Despite the full price for the service, it is worth the product.

The overall experience was great. Our salesman Paul was knowledgeable and patient. (It took well over 3 months with us.) We decided we wanted to buy from Paul and AutoNation on our first visit. Finding the right car for us just took some time. Paul was respectful of our time and send us links followed by an occasional call when he found something that met our requirements. In the end, because of Paul’s knowledge and no pressure sales my wife and I saw the value in a new BMW. This is our first “Ultimate Driving Machine” and yes it has exceeded my expectations! Thanks Paul and AutoNation for making my new car purchase experience a great one!

Excellent service , All staff knowledgeable and professional , more importantly honest care about their customers today and the future. I will not purchase a vehicle from anyone else Laurel BMW is my trusted partner for purchasing vehicles. I have been doing business with Laurel BMW for over 20 years.

We just had the best experience we've ever had buying a new car. Our salesperson, Chris Cole, was extremely knowledgeable, respectful and honest. Highly recommend doing business with this dealership and especially working with Chris!

Went for an oil change service. They took me in even though I was 10 minutes late. Made the process very simple! They recommended other services such as tire rotation, etc. When I declined they did not try to push the service or scare me into getting it done. Were done on time and washed my car. 10/10

Alex was very helpful and professional. I was really impressed with his customer service skills. The place was clean, cool, and relaxing. I even enjoyed the coffee and cable while waiting on my vehicle. I highly recommend.

Mike Buzelli puts forth every effort to satisfy the customer

Pleasant efficient experience. I will be back

Beautiful new facility. Team was extremely professional and my car was ready when it was suppose to be. Thank you.

Outstanding service and honest pricing. The sales person was lilly kolarski she was respectful and trustworthy a total awesome experience. highly recommend this dealership.

After arriving I waited three hours without being told anything about the problem or proposed repair. Intake was wonderful when I first arrived, but after my car was taken I was just left to wonder what was going on. I had to seek out the service rep who was working with me to get answers but was told he was at lunch when I wanted an update--it would have been nice if he had checked in with me before leaving to let me know where things were at the moment and that he would be out for his lunch break; referring me to someone else if something came up. I was also told my repair would be finished within a few days and was sent home with a loaner car. I didn't hear a thing from the service rep for close to one week and had to call him to get an update on what was going on. Owning a BMW is an honor, but it can also be a nightmare if you're hit with a costly repair... which is what happened to me (more than $4k). It would be great if the service consistently matched the luxury of the car and the expense we undertake to do business with them.

The most painless auto purchase I’ve ever made. Chris Cole was attentive to my every need and went above and beyond to get my deal done. Absolutely no high pressure sales and I still got an awesome deal on a great vehicle in this market.

Andre Devera was able to deliver the highest levels of excellence during my vehicle purchase. I appreciated the knowledge, patience, humor, and efficiency he brings to the table and would without hesitation recommend him to anyone in the process of evaluating or purchasing a vehicle.

I brought my car in for an unknown problem where the engine light came on. Blake did a great job diagnosing the problem, getting me a loaner car and making it simple. In particular, he did a great job communicating throughout the process. Great job!

James Randall is awesome. Thomas Salvino and Charles Lesser

Attentive, courteous, and professional at every level. Staff reflects the quality and value of the fine “driving machines” they sell. I could not be more pleased.

Vessna and the Manager went above and beyond for a our smooth car buying experience.

Fast and efficient, car was clean and stuff was very friendly!

James R created an awesome customer experience.

Very kind and attentive service by Blake. The work was completed in a timely way.

Working with Laurel BMW was a breeze, Luke made my purchase and shopping experience as easy as it gets. 10/10 would recommend this dealership and see Luke if you need a awesome, honest salesman!.

Always great service and excellent customer service

Today I sold a car to Laurel BMW, and it was again a pleasant, professional experience. Indeed, I have been a customer at Laurel for at least 20 years, and know that's where I will receive excellent service, value, and courtesy. That's what owners of luxury car owners expect.

Service was excellent. The drop-off and pick-up process and time required was much longer than expected. The Service Manager Omer was very informative and thorough which contributed to the extended time.

The team at Laurel BMW made my search (new cars are hard to find!) and purchase so easy! I love my X3 and couldn’t be happier!

10 out of 10 for servicing, response tie, promised delivery time..I have been a customer since late 90’s and they have delivered on every promise ..can think of a better service team to address issues

I took my car to Laurel BMW for an oil change. James Randall was my service advisor there. The key read said the car needed a brake pad change which was covered by the service package. They worked fast on my car since I was waiting. My car also had an issue wherein it wasn't getting any Remote Software Updates even though it is supposed to. I spoke to James about it and he said he'll help me get it updated if BMW Connected service couldn't (I spent one hour on the phone with them and they couldn't help me). I took my car in a month later (since I was waiting for rear brake pad sensors which were unavailable and I had a busy schedule) and James promptly took my car in for the sensors as well as iDrive software update. He even managed to find me a BMW loaner car even though I went in in the middle of the day and they were almost out of cars. He called me up in the evening saying my car was ready and I could pick it up. Since I live more than an hour away, they would have closed by the time I reached them. I told James about it and he asked me not to worry and to come the next day. I collected my car and he had updated it with the latest software. I had taken my car previously to BMW of Orland Park and told them about this RSU issue and the service advisor said his car had the same issue and he was living with it and I should too. Needless to say, I won't be going back to BMW Orland Park. Laurel BMW has a fan in me. James Randall deserves a special mention because he did not push me into buying any additional service add-ons and even said he'd update the software after I just mentioned it. I haven't had to interact with any of the other advisors but my recommendation is James.

Great Experience! The customer service representative (Omer) was very knowledgeable and nice! The service was performed well and everything was explained to me in details.

I had a fantastic experience. Jason listened to what I was looking for and made it happen. I love my car and will continue to go to Laurel BMW in Westmont even though I live in the city.

We bought a car from Darrell and the whole experience was great! He was attentive, knowledgeable and made us feel comfortable throughout that whole process. We definitely recommend buying a vehicle here! Thank you Laurel BMW for giving us such a great experience with the Honda Accord sport!

Had a great experience with Blake Farmer and my 2005 X3. He was honest and very accommodating while she was in for repair. So far, so good!

Amazing experience. Luke Wierzba was my sales person. This is the 2nd BMW I bought from him. Super simple process and he always looks out for me. James Randall was my service advisor. I had a few minor issues and he took care of them efficiently. Great dealer. Thanks Guys!

This was the easiest dealership I have worked with. I was in and out in 2 hours. Andre and Joe was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Andre and Joe. I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Andre was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Professional as usual. Personal and efficient High quality vehicles complimented with high quality service.

Excellent service. Thanks to Vesna I am a happy owner of BMWX5 2021. Great job all - from the beginning to the end!

Pleasant buying experience. No pressure , patiently answered all questions .

Good service, reliable and on time. Will go there again.

I was having the oil changed in my 2019 BMW and the fluids checked. I had a loaner car so I could go home while the work was being done. Everything went smoothly.

Excellent overall experience. Christopher Cole was thorough and attentive. He followed through before, during and after my purchase.

Very good customer service The salesman I always use- Tony Alonso is the best too

I use Laurel BMW for all my service needs. I always experience top quality service and a dedicated team making it #1!

Great facility. Very timely work at an excellent price.

I recently purchased my BMW from Laurel BMW of Westmont. I spent ALOT of time searching, shopping, test driving and visiting dealerships. In the current state of purchasing cars, meaning being very tough, these guys made it easy. Tony (salesman I worked with) was able to assist me with ease and also find the exact car I was looking for! I struggled to find the match I was looking for and even while I was out of town, he was busy at work tracking it down. When the actual buying process was in order, I was in an extreme time crunch. He made what is typically a long, tedious, drawn out process… PAINLESS!! He was able to not just sell me a new car and get the paperwork taken care of, but also process a trade in at the same time. All while being mindful of my schedule. I highly recommend these guys and will only buy my cars from him.

I am a Florida resident that spends summers in the area. I always try and get my car serviced at Laurel BMW. Jay Buis is terrific

My sales man, Paul, was outstanding. We were looking for a hybrid car and there weren’t any available in Chicago. Paul went above and beyond to find a car for us... they ended up bringing one from California! His customer service throughout the process was great! Paul was authentic and easy to talk to. On the day my we picked up the car he was thorough when explaining us about the car. This is our 2nd BMW and this experience exceeded our first one by far ( the 1st time we purchased from a different BMW dealer). I highly recommend Paul and Laurel BMW!

BMW Westmont provided great service on my vehicle!

BMW provides four years of free service. The dealer attempted to have me pay for additional services that are not required. I didn’t like this shady practice

Great people to work with. Pleasant courteous and always willing to help you no matter what is wrong. The service department staff is second to none. GREAT TEAM. Thank you

Clean, courteous, friendly- pleasant. James Randall handled the service. Very pleased.

Service rep was great, kept me advised throughout the day as to what was going on and when the car would be ready

Outstanding. Mike Buzzelli is the best and always provides the best service.

I own 3 BMW's and all are serviced by Laurel BMW in Westmont. Jay has been our service advisor for years and always makes sure our vehicles are serviced correctly and delivered back to us when promised. We have never been disappointed with our service at this dealer.

This dealership provides consistently high quality service and has a very professional staff. In addition, my BMW Advisor James Randall for the past several years now is exceptional, trustworthy, and very knowledgeable. He carefully listens to the issues and ensures your car stays in great condition. Furthermore this facility is still fairly new, contemporary, and overall very welcoming to clients. I highly recommend this BMW dealership.

I had a great experience with the team there and the customer service . I will be a customer for life .

The sale was quick and easy. No hassle! Love it!

My wife?s BMW X1 is almost 8 years old and was due for service. This car still drives like new and after a detail at Laurel it looks like new. We have had our BMW?s serviced at Laurel for more than 20 years. We have worked with several Service Advisors during this period of time and worked with James Randall for about the last 8 years. James is terrific as were the other SA?s we?ve worked with. We buy BMW?s not only because they are terrific cars but also because of the outstanding service at Laurel!

Went on to check out the new x7. Loved it the seller Paul was very helpful in the whole process. I would recommend this lace when looking to get you a new car ask for Paul

Service is outstanding, my Service Advisor Mr.Scanland is very attentive to my Service needs. He makes sure I'm updated with the status of my BMW. Staff like this is why I drive past other BMW Service centers and only use Autonation BMW of Westmont.

Excellent customer service, love my new car!

Blake and team were amazing Not typical at other dealers for service

Sales person was friendly and helpful.

I had an engine emission light turn on with my 4 year old BMW X5. When I brought it in they ran several tests. There were several options that could be causing the problem. But identified a simple, low cost gas additives solution to start with. They did not charge me for the technical diagnosis time. Doing that made me feel like they’re a trustworthy company, who values customer service over just making a buck!

Excellent all the time! Been going there for years no disappointment.

Everything done as promised, quickly and to the t.

I purchased my Audi Q5 at Laurel BMW of Westmont. We felt taken care of from the minute we walked in. Jeff Abbas was so knowledgeable and answered all of our questions. The financing process was smooth and straight forward. Thank you for everything!

Jay in service is phenomenal. He calls back promptly, always provides through explanations and very Courteous.

Once again Laurel Motors does a great job for me. Repairs were done satisfactorily and cost less than estimated. Thank you Jay.

I had my 2012 Z4 in recently and just wanted to post that I had another great experience working with the pros at Laurel BMW, especially my long standing service advisor, James Randall. He always does a great job. He set me up with a great loaner while my car was being taken care of. He does an expert job explaining all the mechanical details to a non-gear head like myself. I recommend Laurel BMW highly!

Blake was very knowledgeable. Took Care of me from first contact.

Leased a BMW 3 sedan. Overall a good experience at this dealership. The sales personnel were polite, professional and listen ... absolutely no pressure. I believe the financial arrangement is fair. Very attentive technical support after sale as well. Their physical facility is upscale, clean and comfortable. 5 stars ....

The sales process was as smooth as i have ever experience with a very helpful sales and finance team to guide me through the process to make it a great experience. I’ve been back for services a couple of times since my purchase and the service department has gone above and beyond anything I’ve ever experienced in the past and I must say some of the best people I’ve ever dealt with. Especially thankful to James Randall in service, may be the most knowledgeable and helpful person i have ever dealt with in the service area. Thank you James!!

Great service very professional and friendly Nice waiting room, car was finished before the time. They told me

Great Experience!!! My service rep, James Randall, was very knowledgeable and went the extra mile to keep me informed and give me the excellent service Laurel BMW of Westmont is known for. Thank you very much. Carey Matson

Went in for usual service. Michael service advisor very helpful and everything went smoothly. He kept me up to date on progress.

Chris Cole is a very knowledgeable sales person. He was polite and not pushy. He followed up with answers on every question we had. Also, The dealer stay open late to complete all the paperwork so we could take our new car home. I would recommend Chris and Laurel BMW of Westmont to everyone.

Very good experience with Laurel BMW of Westmont. I must give most of the credit to Bridget Vancura who did a fantastic job. She answered all my questions, made me feel comfortable the the transaction. I drove 500 miles to made this deal and probably would not have except for the professional and courteous way she handled everything. Thanks for the great car and deal guys, and thank you Bridget

Been working with James Randall at Laurel BMW for many years now and he is incredible. His product knowledge, attention to detail, and customer service make him exceptions plus he always provides a fair price. He is one of the many reasons I continue to return!!!

The best Dealership, the best People and the best Price! I'm loyal customer for more than 20yers and never was disappointed true all these years with this dealership or people who works at Laurel BMW in Westmont! Special thank you Rich Stoll Sales Manager and his team. I'm highly recomend this dealership for everyone who want to shop or looking for new or used BMW. Donatas

Chris Cole was a great salesperson. Friendly, personable, and I felt had our best interest in mind.

Excellent customer service, staff are very professional's

Tony was great - so nice! Tony gave me timely updates as they had to keep my car overnight. Pretty disappointed how few employees actually had a mask on- most had them but didn’t have them covering their nose or mouth so what’s the point. Tony wore his the whole time.

Good clean dealer and work done well and painless.

We have enjoyed the process of working with Laurel BMW of Westmont. Our salesman, Scott, was very knowledgeable and helped with all our needs!

Very disappointed. I had appointment to demo car. When I came back after short ride salesman out with another client had to wait. Decided to buy car offered at dealership. Agreed on line to price. Submitted my insurance card etc. prior. I was given an appointment to pick up car. Again, met with salesman viewed car said OK and then waited about 1 hour waiting in salesman's cubical. He disappeared. Went to service desk. Told he was busy with another customer. Finally, finance manger introduce himself, apologized said he too was busy. After completing paperwork finance manager gave me keys and walked me to my new car. I typically buy a new car every year and this was my first experience with this dealership.

Yes! Great customer service! And free car wash😀

Quick and easy purchase process and competitive pricing.

Good experience overall, from the initial test drive through the negotiations. Good phone/txt communication and pretty good pace to the closing efforts. They?ve also been good about responding to questions after the purchase. Haven?t had it serviced there yet.

James Randall is the best I always bring my car to him for service

Excellent service . It was able to get an appointment on the day that I wanted and on the time that I wanted . I highly recommend this dealership to everyone ?

Our salesman Scott meidl was outstanding !! Made us feel very comfortable while we were looking over an suv we were interested in , he is very good at what he does, no pressure whatsoever just great knowledge on all aspects of the vehicle in question, and all others also I might add . Our finance man joe k very good also at what he does , no pressure on us to purchase any extras , all around great experience from everyone involved in our purchase will be back in time for our next bmw, thanks

Always great service. Friendly knowledgeable staff.

Friendly and helpful was able to move through the buying process expeditiously without any snags.

Personal care and polite service. Took care of problems and answered questions

I had a really great all around experience while buying my X5. Hassan was always attentive and responsive to my questions before and after the purchase. The managers are very personable were very eager to have a quick conversation getting to know me and why I was there. The team overall didn't try and push the sale on me or any extras such as coverages or extra plans. The biggest thing was that there were no added fees that I didn't see or know about. I will certainly be buying another vehicle from them.

I knew what I wanted in a Certified Used BMW and Laurel had exactly what I was looking for at a very good price. The buying experience was excellent all the way from my salesman to the financing team. The facility is state of the art and clean with an excellent service department that is attentive and strives to do all things right the first time for their customers. I would highly recommend this dealership and will buy from them again and service my vehicle here.

Great experience. Very happy with our new car!!

Jessica was fantastic. Lots of new widgets in the 4 series and she knew everything about all of them!

Great customer service! Love the free car wash!

My service advisor was very good. . He kept me informed ,

Process was great. Jessica Bizco was very helpful and committed. She was essential for the deal being done in time. Her manager Rich was was also helpful a was Jessica?s partner Paul.

Excellent customer service. Very attentive to our needs/wants. Unfortunately, we had an unpleasant experience at another location, BUT Laurel BMW renewed our faith in your brand.

Every one was friendly and helpful. The facility was clean. I pass another BMW dealership jut to come to this one.

BMW of Westmont is AMAZING! The service at this dealership is top notch! I would never go anywhere else.

Great salesperson Lily Kolarski. Great selection of cars and very friendly.

Jeff Abbas was the reason we purchased our car , he was extremely knowledgeable and professional and ensured we received our car in record time even with the impact Covid has had on all manufacturing industries. Jeff is kind hearted and makes one feel valued and really appreciated. He is exceptional on his expertise and experience and we will be back to do more business with Jeff!! Thank you Jeff!

Very good service there. My X5 showed low oil pressure one day and I just passed the dealer there so Karl helped me. They order the part from German and after they got the part and fixed my car very fast. Good service and Karl is very helpful.

Amazing service very quick response from the sales department and overall satisfied with the purchase quick and easy I would recommend this dealer to anyone

I came in to this dealer and worked with Lilly Kolarski, who has been the sales advisor for my son-in-law and grandson for multiple vehicles. When they heard I was thinking about a X7 they both said that Lilly was the one to go to. And they were right, Lilly was not just informative but patient and went so beyond the extra mile to help me. I drove home in a new X7 and the more I get in it the more I am loving it. I cannot thank Lilly enough and all the staff at Laurel to truly make this an enjoyable experience.

Service advisor trying to mislead me to get $900 of unnecessary services! Will not go there again!

I purchased a 2021 X3 from BMW of Westmont and was happy with the online response, follow up, and test drive. Andre and Chris were great and answered all my questions, and the process from inquiry through financing and driving off with my new car was pretty seamless. So far, the X3 has exceeded my expectations and I love driving it. The only other comment I would have is the day I went in to close the deal and sign, there was an associate who was walking around and in close proximity of others without a mask and not social distancing. Normally, I would just distance myself - however, when the dealership highlights their COVID protocol I would expect they stand by it, and keep their people accountable as well. While this does not reflect my overall positive experience, I feel that when you are paying for a BMW - an experience - you should feel safe not only in the car your driving, but the people delivering it.

quality service performed by skilled technicians..

Good service department. Excellent personal service from Blake.

Always well informed, friendly service reps. Easy to do business with.

Dealer representative, Tony Alonso, was very well prepared, knowledgeable as options available to me at end-of- lease, but patient with me as I eventually decided to purchase my 2018 BMW 320.

First of all, I am a new owner of a BMW and I love my 2020 X3, I feel extremely safe and the ride is super smooth. The service department is very efficient and Blake took care of me in record time, I rate it a 10/10 experience!! MCG

So I had my BMW serviced- not only did they not wash the car- they had me pick up my car at the employee parking- not knowing where my car was parked I spent a good 15 minutes looking for my car at less than 20 degree weather. Thanks a lot Laurel of BMW! Porsche looking better for my next car!!!

Overall I had a great experience at the Laurel BMW Westmont dealership when buying the 2018 BMW X3 x30Drivei. Jovan whom I interacted with me was very straightforward and transparent in his dealings and I the whole thing went smoothly.

Excellent service and many thanks for Jay Buis in the service department

James Randall is the man! Always direct and honest as well as being a great guy is extremely knowlegeable. Everyone at Laurel BMW that I’ve talked to has been friendly, helpful and welcoming. They really care about their customers and provide amazing service. No matter where you purchased your BMW I suggest them for servicing and for buying a new or used BMW. You’ll be glad that you did.

Mike Buzzelli was the best and provided great service! Looking for a BMW, He's your guy! Thanks Mike for the great customer service and a great experience at Laurel BMW!!

I purchased my 2019 bmw from them and they have always given great customer service. Not sure though why I had to pay for my tire rotation. I would have thought that would be covered in my plan.

I took my X5 in for regular service. I was greeted within 15 seconds by Karl. He asked if I had a preferred service representative. It was my first time there, so I did not. Karl asked me a couple quick questions and then walked me back to his desk. He provided a quote and an estimate of the amount of time for the service to be completed. Both were spot on! The waiting area was comfortable. My service was finished in 90 minutes and I left a very happy customer. Thanks to Karl and the entire team!

I recently bought a 2021 X3 from Hassan Arouri who was very professional throughout the entire process.He in turn with Rich Stoll made my buying experience a favorable one. Devon in finance also handled the transaction professionally. Overall very pleased with the team.

First service of my 2020 x5 exceeded expectation. Excellent systems, efficient, friendly.

Service rep was helpful. There was confusion as to why I was told no need to bring the car in before my warranty expired because the dealership would have been notified if something was wrong. When I did bring it in there were a few issues but was resolved by CS rep.

After settling on the purchase of a BMW X3 and placing a $2500 deposit on the vehicle. I scheduled my flights to pick it up the following week. Fast forward 3 or 4 days and just two days before my flight and I get a call telling me that the car has sold. I was told that it was the sales managers decision to try to get this car in the January sales window instead of the February (which is when I was picking it up). I know that used car sales managers don’t have the best of reputations as a trade but this one fits the reputation for sure. I would highly recommend that no one go through their buying process online. They can not be trusted to hold a vehicle until you get there to pick it up.

Scheduled oil change and ckup completed. Interesting experience with at least daily notifications from BMW, from the dealer, and from several others within the dealer to have this service done. OK- I gave up and had it done. Another discovery after a recent heavy snowfall: upon opening the trunk lid, the accumulated snow slid down off the trunk lid onto rear window then into the trunk. It is not clear how this will not happen every time we get a heavy snow. Any thoughts/recommendations?

Excellent as usual ?????????? Many BMWs later it?s still a pleasure ?

Service is always great. Brought the car in for routine care , and they took care of everything I needed

The salesman was amazing. He took the time to walk me through the entire vehicle so that I would understand everything about it. The finance manager was also very pleasant and explained my contract thoroughly and didn’t try to sell me anything that I didn’t need.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James cares about his clients and goes above and beyond to ensure they are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming. I?d definitely recommend this BMW location and advisor.

This location along with BMW Advisor, James Randall, always provide top notch and consistent customer service. James Randall cares about his clients and goes above and beyond to ensure his clients are satisfied with their service. The facility is fairly new, contemporary, clean, and welcoming.

I was at the Dealership on a Saturday. My only (very minor) opportunity for improvement was that the "free" coffee machine was not working. Otherwise everything I was there to get done, got done very efficiently and more quickly than I had anticipated. Great customer service.

This dealer and their service team is the best. I have purchased many cars from them and I am very confident that they know what I like in my cars and present me with good choices. The service team has taken car of all the cars and maintained them perfectly.

Jay always does a great job for us and the many BMW's we've owned over the years! Paul and Sandie Garrett

Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely

Great explanation, very timely, very accommodating. Safe experience.

It was best experience. I would recommend my friends.

Laurel BMW is fantastic everyone there provides that personal touch that makes you want to return.

Tony Scanlon is an incredible service adviser. I had a sunroof drain plug clog, which resulted in ice cold water pouring in to the passenger seat of my X5. Even though I had no appointment, Tony fit me in to a busy Saturday schedule and got the issue resolved. I am truly grateful for this, as I was turned away from another local BMW dealership earlier that morning (who could only set me up with an appointment 5 days later). Thank you Tony and thank you Laurel BMW of Westmont.

Went to buy an SUV for some extra room. Hassan A. Showed me an X7. Didn’t know there was a seven seat SUV. Inventory was limited so he encouraged me to order exactly the SUV I wanted. He was very knowledgeable about the available options. Sales manager Rich R gave me a great price without the back and forth. When I bought the X7 I worked with Joe in finance. He explained all the paperwork and the additional warranties available. He was honest about my driving habits and what he recommended. Left feeling great about the experience

Laurel takes good care of me. I bought my car there and continue to have it services there. They are always available and have been extremely helpful. Great experience all around and would recommend them to others buying a BMW.

Everything went great, Scott was a big help and got everything sorted for me to get my car, did everything by phone and had it shipped to NJ, would definitely recommend

Totally satisfied and impressed with the courtesy and professionalism. Special thanks to Jeff Abbas (Client Advisor)

Laurel gets the highest rating from me, they do everything right.

I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped, and I would receive to schedule within hours. But after pressing, I found out that the paperwork was shipped out five full days after I wired funds to dealership. No communication between sales person, sales manager, finance manager. I was mislead and I did not get the truth until I asked for shipment tracking number for paperwork sent to notary. No commitment or schedule for shipping the car to me until I asked to cancel the transaction. It?s been two weeks and I am waiting for title work to register the vehicle will in my state. I suspect this will drag out as well.

Michael Buzzelli was my service writer. Michael Buzzelli did a fantastic job. He is always available to talk and explain the process. I am really happy about my car after taking it to him. This is the best dealership in Chicago. They just remodeled the entire store so lots of stalls for repairs making more appointments available for everyone. They always have a loner car so you can get out of there and back to work in a new bmw while they fix your car. great spot

Excellent customer service Prompt and professional Would recommend

Timely service with great customer waiting area. Great coffee machine; very clean.

They treated me greatly especially the rep Jay. If they are like this on maintenance side, I’m sure they’re sale side is just as good. Thank you laurel.

I purchased and maintain my bmw at Laurel BMW. The team is great, always straight forward, in and out service. I highly recommend them to anyone!

Laurel BMW provides best in class service. I?m a longtime customer and I stay with Laurel because they always treat me as a valued customer.

Few associates are really good and try to help you out, few are exactly opposite

Everyone is really nice, honest which is a bonus!

timely appointment and service according to estimate; loaner provided was nice car.

Vesna was wonderful to work with. Very responsive and knowledgeable! My husband is extremely happy with his purchase experience! He’ll be back to the dealership for his service needs.

Great place to purchase, or service your new or pre-owned Bmw.

I worked with Luke and Darrel. Both salesmen were helpful and easy to work with. The sale closing took longer than we wanted but it went fine. I would recommend the dealership as a whole including salespeople and finance manager (Joe) we worked with. It’s only been 4 days but thus far we are happy with our purchase. We took our x3 in for service because it indicated front brakes were due even though we’ve only had the vehicle for 6 weeks. Upon inspection the dealership verified the brakes needed replaced. Although brakes are a wear item the dealership agreed to replace them, as they stated they should have caught it during the pre-sell inspection. I applaud the dealership for doing the right thing instead of presenting a bill to us so early in the owner relationship. That type of service is appreciated and is what generates repeat business.

Timely service and great professional customer service

Good experience with the whole purchase process. Dealership has a good inventory to choose from

My SA, Tony Scanlon, is great.

fast and accurate service

Kind professional and efficient

Service, courtesy and honesty

Service Rep James Randall always gives the best and most professional service on every visit

Very helpful especially during these Covid times. Was able to get my car serviced right away. They allowed me to drop off/pick up my car outside, pay for service, in a contact free situation.

Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.

Great experience and Jay is awesome

Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a leaving of the brand fee, and wear on car fees that in our opinion should have been included in normal wear, and were never factored into previous turn ins. Buy a car or go somewhere else.

Takata unit replaced in my BMW 3 series (E46). I could not drop the car off at the dealer at this time because of my wife??s .injury. The pandemic was also a concern. I was going to postpone the repair until the spring. Instead, the dealer provided the service in my driveway. Very prompt and everything seems okay.

Always excellent service. Mike Powalski always goes above and beyond to accommodate my requests. He's a great asset to Autonation!

All services, timely and courteous

Great buying experience,Hassan Arouri was upfront, full transparency on the deal and easy to work with. Definitely would recommend!

Hassan Arouri did a great job. A very transparent transaction. From the trade in of my old car to the purchase of my new one . I did a majority of the deal via email and finished up in person. After owning the car for a few days I came back for a tech tutorial and that was very informative. Will definitely recommend both Hassan and Laurel BMW!

1st oil change. Offered a car wash if I desired. Waited for the car and was done in 40 minutes. Service waiting area was nice with TV, water , coffee, and tea

Jeff Abbas, our salesperson was Excellent! He kept us posted when the price would change. He was very responsive and we never really felt pressure to buy the car. I was not too thrilled on the financing part, where they gave us a very high interest rates for an 800 plus credit score, so we had to secure our own financing. They would have gotten 5 starts it if were not for the financing part.

Service was done on time appropriately . Car returned on time

Fast and fair! Jeff Abbas was helpful and effective, worked quickly despite having multiple customers, and didn?t waste my time.

Jeff Abbas at Laurel BMW of Westmont sold us a new X5 and we could not be happier with the price, the extended warranty, the professionalism and follow up. We have been going to Laurel BMW for service for our older X5 and they are kind and organized from top to bottom! You need a new BMW? Ask for Jeff Abbas!

Great service and friendly staff. Mike B. Was very helpful and professional. The loaner car was a big help.

Good experience. Very timely and accommodating. Nice waiting area

They nail it EVERY time, I couldn?t be more satisfied with their service department. I?m planning on purchasing a new car in the near future. My guess is their sales department will hit a homerun as well.

I found the car with the options I wanted on BMWUSA.com and contacted the dealership. They were super responsive and helpful. We agreed to the deal over the phone and I drove into Chicago the following day and picked up my new/used BMW. Great experience.

The people is very nice and professional I love it great job since the day one the communication was very good I would buy again I drove two hours from home the facility was super beautiful very clean and sanitized all areas

I appreciate the customer service and thank you Jay Buis for always taking such good care of me and my X5.

as usual wonderful, personal and professional service from start to finish

Jay was a big help in getting my car repaired. Thank you

Very good service except I got problem with my doors. Maybe the car washing people touched the sides of the doors and I could not close them anymore. They should be careful when they wipe down the cars. Other than that everything was good

Ice job done and always appreciate a loaner car too

Great service, professional staff, and state of the art facility.

Love my two bimmers... factory serviced; and I did a European delivery, autobahn track events, m3 driver school. Fun with my cars!

Salesman is so kind a lot of experience with cars able to explained what we need highly recommended

Consistently great service overall from this location for several years to date. They also have a very spacious and contemporary facility that is very welcoming. My BMW advisor , James Randall, for the past several years, is the absolute best. He cares about his customers, trustworthy, and very knowledgeable. I always feel my car is in good hands when I arrive at the dealership. During this COVID-19 period, this facility has taken many safety and health precautions to make customers feel safe including offering Clorox spray for your vehicle being serviced. I highly recommend this location

great service.came and picked up vehicle, since i have busy schedule.Mike Buzzelli is the best

I brought my car in to have a check engine light and was charged $190 for the diagnosis. $190 for a 30 minute diagnosis is excessive and then to have my car returned to me w/out a measly exterior wash. Little things matter.

Tony Scanlon service manager was able to locate and fix issu with my X7 and went beyond my expectations. He is very fast and professional.

EXCELLENT CARE. They were very professional and really cared for my car

Great day shopping with Bridget! She was very helpful, and made sure that I left with the car that I wanted. I truly recommend you seeing Bridget if you’re ever in need of a new or used car. She’ll take care of you at Laurel BMW.

It was a good experience. I am in St Louis. The deal was completed by phone and email. By air ti Chicago and was picked up at 8:00 am. Closed the purchase at 10:00 and was on my way home. The BMW was as represented and closing was smooth.

A week ago by BMW X3 stuttered slightly upon ignition. A few days later the hesitation was more noticeable. Given my X3 is almost 6 years old and its the original battery I figured it was time to replace. Made a call to Laurel and then were able to fit me in literally 30 minutes later. An hour after arrival, I drove out with a new battery, all the electronics properly reset plus a car wash. Not a complicated service but I appreciated the fast response and a brief education on why the electronics need to be reset by a qualified service tech when the battery gets replaced.

Chris Cole was great to work with during our recent purchase. Helpful, knowledgeable and easy to work with. Love the new car and loved our experience at Laurel BMW!

This review is long due but these guys deserve a 10 star review if I could give them. Last year I bought a used 2018 X1 from the dealership. My sales guy Luke was super easy to work with. "Guy" who was the manager was the best! They worked with me on the numbers (I was trading in my old X5) and really did everything to make sure the X1 was the right car for me. The day after I purchased it, I noticed the side mirror was broken, not sure if I did it or what so I called Luke and told him what happened, kinda nervous if they were going to charge me to fix it. First thing he asked was "Are you okay? are you injured?" then no more questions asked except to ask me to take it in for them to fix it whenever I'm free. Even gave me the M-series as a loaner car :P I would totally recommend buying from them. They are the best!

Michael Buzzelli was FANTASTIC!!!!!!!!! We are now lifelong fans of Laurel.

Jay Buis was my service provider. He was professional and addressed any issues that came up. He answered any questions that I had. The facility was clean and convenient. I wouldn't hesitate to return in the future.

Took my baby in for a oil change and additional maintenance. James was very attentive and followed thru till the end. He even drove up my baby when I picked her up ! Thanks James :)

Jay Buis has provided great service. The work has been done is excellent. Everyone is friendly at the site. The Laurel BMW of Westmont is our favorable dealership.

Jessica Biczo took really good care if me and helped me get into my dream car! The team was very professional, extremely friendly, and navigated me through a surprisingly effortless process!

Bought many cars here, and the service department is outstanding!

Went in without an appointment and they were ready to service my vehicle.

Always have had a great experience in the service department (Jay Buis) is awesome! Also, Jim, Jason, Jack, and just about anyone in the parts dept. is awesome. I have not bought a car there.

My Client Advisor, Jessica Biczo, made this one of the best car buying experiences I have had. She cared about what I wanted and ensured I was satisfied. She was professional and I did not feel pressured. I also want to recognize Devon Reid, CFS Director, who did a great job on the financing and paperwork. I would definitely return to Laurel BMW for my next car.

Great service and helpful staff! I will certainly refer friends to this dealership and return for future needs.

Excellent dealership with quality personnel that offers quality personal service and customer satisfaction!

Every time I come to get service done laurel bmw takes care of me. They keep me updated every step of the way. Top notch service all around.

Jessica Biczo was outstanding during the purchase of my BMW! She was honest, extremely kind, and her follow-up was amazing. I would recommend her to anyone looking to purchase a car.

I always have wonderful customers service

Sales and service are excellent

Great?? the service was completed in the time the service rep said it would be.

Service sold us on this dealership. We did not buy our car here we will definitely buy our next here!

The service was to take longer than expected so they gave me a loaner to drive. My car was ready when expected, was clean, and ready to go. Great service.

Though my buying experience was not great with Laurel BWM, they have addressed via the limited warranty with the purchase of my car a few repairs that were needed. The warranty was a 3 month 4,000 mile warranty. My original sales representative (Scott) and Mike Pawlowski (Service lead) were helpful in getting the issues addressed. Though one outstanding issue that was identified at another dealership was not addressed (based on Laurel BMW's feedback, this was not in need of repair), the work that was done seems acceptable and the total amount of repairs were >$4K. All in all, I would chalk this one up as an overall good experience with just a but of wonder in my mind if this other issue that was identified will eventually pop up as an issue again.

Luv this place. Clean, classy, friendly, efficient

Tony Scanlon is always a pleasure to work with . Everyone in the service Dept is very professional and helpful.

Service has always been great. They finish in a timely manner and your car is clean when you pick it up. Appointment s are easy to make

Great service. Very professional.

Luke and Tony attends to your needs with professionalism and quality service you can trust. My car buying experience and services with them has always been satisfactory and recommendable.

Great service with fair pricing and Mike is my man.

Great experience. Jeff was super helpful, attentive, honest, no bs and straight forward. He helped me find the perfect car within my budget and continued to help with me with questions I had after the sale.

Knowledgeable service advisors, excellent hours and good technicians.

Fast service, rust worthy service rep. Mike B always helpful.

I was able to schedule non-routine work quickly. The dealership was prompt with completing my work and as always, Mike P. goes above and beyond to make sure that everything is completed the way I wanted!

Lilly is very professional, knowledgeable and pleasant to deal with.

Highly recommend Scott, he was super helpful! The whole place is very professional. Even though I was only buying a used car I was made to feel as welcome as a new car buyer, something I hadn’t felt at other dealers.

Tony is extremely helpful over the top customer service 👍

Mike Powalski has been a real pro. He has been creative, helpful and professional every time I?ve brought my 2011 5 series in for repair.

My service advisor Anthony Scanilon was amazing. He fit me in because I was going out of town and made sure that I understood all of my options for repairing my car. He was friendly and went the extra mile to make my service experience a good one.

Fast service, accommodation , excellent work and very helpful and nice staff

very professional organized

My purchasing experience with this dealership has been one of my most satisfactory experiences which I remember. Their salesman and accounting personnel are very accommodating, well qualified and made my purchase as easy as possible. I highly recommend this dealership to my colleagues and friends.

New showroom is nice. Service Coordinator wore a mask which was good.

Service work is always done to my complete satisfaction. I am always treated courteously and professionally by the Service Representative, usually James Randall.

As usual prompt, professional and well done

Recently purchased and had a car shipped from Laurel BMW of Westmont and had an awesome experience with Jessica. She was helpful and super responsive even on her day off!! Love my new car Jessica !!!

Came in to get tires switched out and oil changed- it went quickly and smoothly. It was another great experience.

Staff was friendly and knowledgeable. The set pricing was competitive with the other dealerships I looked at. I would buy there again

Had my X3 serviced on Friday. In these extraordinary times, the "team" at Laurel came through brilliantly, yet again (and certainly put me at ease!). Bob Kernwein truly takes such good care of me after all these years. He sees to every detail. And all the folks in Service are terrific! So welcoming.....it's a pleasure every single time. Heartfelt thanks to one and all.

I purchased my X1 in 2016 and have had very good service interactions. Everyone is very friendly and helpful. I have had positive service experiences these past few years except for one thing - the car washing. I had a substantial service where they had my car for two weeks and when I went to pick it up - it's very dirty. This has happened more than once. It's just disappointing but the more important piece is that the car is fixed without issue with very friendly & efficient interactions.

Went in for a lost key replacement. Awesome service, follow-up's and results from Bob at Laurel BMW of Westmont. Go for it!

They're the most friendly, relationship oriented sales and service organization in the area. I especially like working with Andre De Vera in sales and have done four transactions with him in the past 2 years. Their service department is tops, too. I had a CPO 7-series oil change yesterday and they were prompt and fast. I imagine making future BMW purchases here.

This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waiting to get in. Each office (2 finance people in total) had a person in there for over 1.5 hours. OVER ONE HOUR AND THIRTY MINUTES to move somebody through the sign-off process. I know some people read the fine print on anything they sign, but this was incredibly ridiculous. Scott apologized numerous times and was put in a bad position. The GM......what a waste of salary to have somebody in there who is supposed to be managing business operations sitting behind a counter talking to his employees more interested in passing time and laughing with his counterparts vs. looking at what was going on with CUSTOMERS and addressing what was an unacceptable situation. Believe me, I would have been long-gone before this deal closed but this was a purchase for my son - who I could not disappoint due to me being incredibly frustrated. My suggestion for this dealership - remember that you are a BMW dealership. You are supposed to be a premium brand offering a premium experience. Mine was closer to a Jim and Bobby's Used Car Lot experience. If somebody from AutoNation in an executive position is reading this, you may want to make a visit to this dealership to see what the heck is going on. You may also want to pull out resumes of anybody capable and interested in running a premier car dealership and begin the interviewing process immediately. One final note, I was not the only one frustrated. The guy next to our sales agent's office was screaming at his Finance representative 10 minutes after going in.. Such an odd experience.

My 1st visit - for a fully auto inspection. Jake was very courteous and responsive. Unfortunately, he had a personal commitment and had to leave - following which, I was left in the dark as to my vehicle's status, requiring repeated follow-ups with the staff, and instead of being done at ~ 1300 CT as planned, left at ~ 1600 CT. In the spirit of continuous improvement, a friendly suggestion would be to ensure a new customer has a highly positive and comforting experience. I would have also loved to have a final 5 mins (or less) overview of my car, including explanation of the software update that was done etc... Otherwise, clean environment and facilities.

Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.

Friendly service Good service

First rate service department second to none. No problem too tough to tackle.

Very helpful without being pushy. I was happy with my experience.

I saw the 2015 Chevy Tahoe listed at the dealership. Scott Meidl was the salesman who contacted me. Very professional, open, patient and knowledgeable about the vehicle history. During the paperwork Scott keep me well informed of the process. A gentleman and scholar. Devon Reid was the CFS Director for financing the vehicle. Devon offered an extended warranty through the dealership, I declined, but he was not pushy at all. Overall the demand the two individuals were excellent. I would purchase another vehicle from the dealership in the future.

Laurel BMW has been a fantastic partner and has always done great work on my X5. I recommend them highly for both service and sales. In service, James Randall is stellar, In sales, definitely ask for Jeff Abbas.

The technician ? James Randall was extremely accommodating and helpful with the service of my car.

The new building is si beautiful. Yes, everything completed on car .

Excellent service at Laurel BMW. Jake clearly explained the repair items needed and the cost. The Laurel BMW Service team is effective at keeping my 2009 BMW driving smoothly.

Excellent job on car. Excellent protection for cars and people in today?s world against the virus. I felt safer there than in my own home. My car and I are ready to drive anywhere as soon as we get the word that it?s safe.

I recently purchased a new car from Laurel BMW. The sales team (Jason and Tony) and Devon in were both knowledgeable and helpful. We really enjoyed the car buying experience with them.

My Sales Executive was professional and helpful from beginning to end. I was pleased with the results.

Very good service! Thank you

The customer service at Laurel BMW of Westmont is excellent! James is very personable and goes out of his way to make sure every detail is attended to and that I am happy with the service! SO happy to have them looking out for me and my SUV!

I cannot say enough about the excellent customer service at Laurel BMW of Westmont. James is both personable and professional and always sees to my auto needs in a quick and thorough manner! He goes above and beyond! There is actually another BMW dealership closer to my home; however, their service department appeared very disorganized and it was not a good experience. Laurel BMW in Westmont was quite the opposite! I wouldn't go to another dealer for service!

Excellent service and very detailed. Recommendations of service needed very helpful.

Salesman Darrell (Reno) Phillips was EXCELLENT! Also had a very positive experience with finance person Devon Reid.

Satisfied with service. Will visit again. Would highly recommend.

BMW Westmont GM just called me in follow-up to my negative review. He explained how the computer reset works and what service is coming up on my 320I,X Drive in 6,000 miles. However, this should have been explained to me by the technician before I left the dealership on 04/02/2020. Over-all I am pleased by the call and explanation. I would recomment this dealership and BMW to everyone.

Always pleasant and professional. Thank you for updating the dealership to be in compliance with the social distancing order that has been place on the United States.

very competent and professional. timely and informative

My recent service visit to Laurel BMW of Westmont was outstanding (as it always is)! James Randall has been my service advisor for the past several years and is always an incredible service advisor to work with. He knows my car and can always recommend appropriate services. This visit was no exception; he was able to ensure my service work was performed professionally and quickly to minimize my time at the facility. I especially appreciated his genuine concern to help make sure I would have sufficient space from other customers. I'm older with some chronic health conditions and greatly appreciated his thoughtfulness in this time of COVID-19. My experience with the complete Laurel team has always been excellent but James and the outstanding Laurel service department are why I'm willing drive and hour and a half to to Laurel (past many closer BMW dealerships). James Randall is why I'll return to Laurel for my next BMW....service really does sell cars! Larry V

Excellent experience with the facility, staff and customer service

BMW of Westmont is absolutely outstanding. I never go elsewhere and haven?t since 1983. Jay Buis is a tremendous service advisor and the service team always does great work. Can?t say enough good things about this dealership.

I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.

The service and attitude they showed to me.

Mike Buzzelli coordinated my service appointment and as always he was professional, courteous, and made sure all went as planned. I couldn?t have had a better service writer !

Service team was extraordinary. Highly recommend Mike Powalski as a service writer! He made certain that all aspects of the service experience were completed to our satisfaction.

Excellent! Appointment service via telephone was the best experience! Upon arrival, service was immediate and very peasant. Service was completed as promised and the car was clean and shiny. ?

My service advisor was very knowledgeable and upfront. He not only asked mechanic to test drive my x5 but also ensured QA also check it out and ensure everything is good. I have total confidence with them.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

If you get the chance to work with anyone at the Laurel BMW of Westmont, IL dealership, I highly recommend you work with Jessica Biczo without a doubt. She was an excellent client advisor. Her hospitality is what made my experience buying a car in the last 30 years the best experience I've ever had. This is how it should be buying a car: quick, responsive, pleasant, and professional. She goes above an beyond for her clients, behind her regular sales persons duties, putting extra effort to make her customers satisfied. There was a a small problem with the car and she took care of it right away. With this wonderful experience, my family and I are customers of hers for life.

Having never visited this dealership before (Laurel BMW in Westmont) we were very impressed with the size and cleanliness and professionalism and friendliness of all at this facility. Even more important, was the fact that we got very lucky in that the first professional we met upon entering the showroom, was our salesperson, Jeff Abbas. So knowledgeable about the automobile and really wanted us to choose the right car...there was no rushing through the sale/purchase....He even came in early the second day to accommodate us. Cannot say enough about Jeff. We would and will highly recommend him to others.

Nothing too much of a problem dealing with James, excellent customer service.

Very positive experience. Professional sophisticated sales team. Tony Alonso was outstanding !

I have purchased 10 cars from Laurel over the past 15 years because of a great purchase experiences and excellent unwavering customer support in all facets of ownership . My sales person Lilly is top notch and always looking out for us as is my favorite service advisor Michael when service is needed supported by general manager Pat and sales manager Rich! The new facility is also beautiful and appealing. Love this dealership!

I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer

Early Monday morning (7:00 AM) appointment, but everyone that I encountered at the dealership was very prompt and courteous.

Very pleasant and professional. Nice waiting area. Car was finished when promised.

Jay Buis is an excellent service/adviser, he has taken good care of me when I come into the dealership. I like the way he treats, very friendly and professional. He makes sure my care is repaired correctly. I will always bring my car back to him for service and repairs and Laurel BMW.

Only thing I was very dissatisfied about was the fact that I was told that I could purchase extended maintenance coverage for my 2017 X3 42Kmi. come to find out that was not the case.

Nice facility and I was treated well. Engine compartment was not real clean but repair was thorough.

10/10 customer service from Mike B. And everyone at Laurel BMW. Mike went out of his way to ensure that my vehicle was complete and met customer expectations. I trust that he always puts his customers first and helps make the right decisions.

I truly appreciated the way I was treated by everyone in the service department, a special ?Thanks? to Karl the service manager who took care of everything promptly and professionally

I have been visiting this location for the past 6 years. I really love the consistently high level of customer service at Laurel BMW of Westmont particularly from my advisor James Randall. Always a job well done!

What a wonderful SUV. The best I every owned and I have owned few. My sales person Tony Alonso was OUTSTANDING! He could have not been more knowledgeable and helpful with all aspects especially price. Highly recommended.

These guys always have the best customer service. I?ve bought 3 cars over 10 years and they always take care of me during and especially after the sale. They go out of their way to accommodate me. Don?t buy from anywhere else!

The staff was very friendly and knowledgeable. They made the buying process quick and easy.

Very courteous, friendly, professional and knowledgeable staff. They made the buying process very easy and quick.

professional service at a high price. quick service.Nice facility.

Great service. They got me in right away and were very prompt with letting me know what was happening. Repairs were finished as promised

Service advisor was highly competent and knowledgeable and courteous. Dealership offered me a loaner, which I did not expect because my car was not bought there and it is an older model. Repairs were done in a timely fashion and done as I was advised. I would highly recommend this BMW facility. As a note: I drive 60 miles to get my car serviced there because of the great facility, service and staff.

Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an email with pictures to a sales manager there.

The best service, on time friendly staff and I am happy with my car 🚗

First time at this dealership. It is the best. Everyone so professional and nice. Especially my service advisor, Karl Sxeredy. He was just awesome. I didn?t know how they would treat me since I didn?t purchase the vehicle there. They treated me better than the dealership I purchased it from. Outstanding service. I am sure if anyone was purchasing a vehicle there they would be treated in the same manner. I would recommend to purchase and have service at Laurel BMW

Wow - my 14 year old BMW runs and looks like a new car! Service rep "Sam" was extremely helpful with repairs needed.

Great buying experience. I would strongly recommend Jessica as a salesperson.

Came here back in 2015 to purchase a new vehicle for my self. Last weekend, went shopping for a used car for my son, came here last, should have come here first! My son found the car he wanted, the price was very very good, and the customer service, excellent.

I was well treated by all at the dealership. The facilities were clean and inviting. It?s always fun to look at the newest models while waiting.

I get my maintenance done here. They always take care of us. Very friendly and efficient. Easy to work with. The waiting area is well stocked and pleasant. This is the only BMW dealer I go to with my car needs because they take care of everything.

This dealership is fantastic. My service manager was terrific to work with. I did not have an appt but my car started making noise and jerking so I was going to drive it the mile from my house. He was helpful, put me in a loaner, discussed what services needed to be done in addition to the problem.

James Randall is always attentive and responsive. He listens and takes action. I would highly recommend as he delivers outstanding service.

Outstanding sales and service. Andre has been an incredible help throughout the process. I will be working with them for a long time to come.

Amazing staff and service ! Specially Antony Scanlon

The best part of Laurel BMW is their Service organization - Jay Buis has been my Service Rep on each of my 4 BMWs over the years and he is what keeps me at the dealership...

The highest compliments to the Laurel BMW in Westmont team. They have serviced my 535i for three years. The service manager and my individual consultant are knowledgeable, honest and friendly. It is nice to have the same consultant every time I come in and be greeted by name. I recently worked with sales team to purchase a X5 SAV. Once again, I was impressed with the sales manager and sales associate. There was no pressure to purchase the car. The sales associate had an amazing understanding of the car and its features. I will continue to service and purchase my BMWs at Laurel.

Great experience. Laurel BMW has been my car resource for 2 decades. I trust them and appreciate their support and great service. I went in for a repair but after a long discussion decided a newer car would be best option. Both Sales and Maintenance team members were patient with me and helped solidify my decision to move forward.

My 2010 Sedan with 140k miles had developed a visible oil leak. Jay was extraordinarily helpful, got the car there late evening and was diagnosed first thing the next morning and fixed to our satisfaction by the next afternoon. We have been very happy with service at laurel bmw for this car and our x5. Kudos to leadership there for making service a priority!

We have always been pleased with the level of service we receive at Laurel BMW Westmont.

My experience at Laurel was great. Paul, our salesperson, was very professional and knowledgeable about the car we ended up purchasing.