overall a good experience but while at dealership paperwork delay was almost one hour, too long.

i have been a customer for over 40 years along with purchasing over 15 cars from Westmont BMW. As you will note I am very happy with the management at Westmont BMW especially Mr Rich Stole. He is one of the main reasons I come back. I also am very impressed with Bob Kernwein Service advisor. He is also one the the main reasons I continue to purchase my cars at Westmont BMW. My family member has also purchased cars at Westmont as recent as 30 days ago an X1 My Daughter Also purchased a car at Westmont. I guess you get the picture that I am very happy with the above staff. Do all you can to keep these very valuable staff members. Thank you Peter ZOmaya

The guys didn't fix the recall seatbelt problem and messed it up instead and now the seatbelt warning sound doesn't go off when passenger is in front seat without belt on. Rip- offs. My x5 always got a new problem when I took it to them for minor things.

Had to wait to pick up my car after service. Should have been ready to go.

Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.

I went in for an oil top-off when the service rep convinced me to get an early oil change done and promised it would be done in 45 minutes. Agreed to do it and had to change schedules as it was unplanned. An hour later when I checked, he came back and mentioned to me that they had found some issues and decided to take care of it...so it would be a bit longer. Finally when the car was done, the front office made me wait another 10-15 minutes waiting for "paperwork" because they were busy so surprised at the service tech offer to get my car oil change done. i appreciate the team's effort in getting my car fixed but a bit candid dialog upfront and ongoing updates when things are not going as planned would have helped me make choices on what works for me versus being told after the fact.

As a medical professional and BMW M5 collector, will never buy from this dealer. Shipped a car to me in california. Bad documentation and car arrived with front bumper damage. Dealership did not stand up for me. Don’t trust AutoNation. This is not a dealership to deal with. They are truly not customer friendly and will not strive for great service. Denied me my 5 day return policy because their selected trucking company damaged the front bumper. Buyer beware if you want customer service. Make sure you buy with a lawyer!

Never will buy from this Dealership. Car delivered to California with front bumper damage. It was a CPO Bmw M5. The dealership and the trucking company chosen by Laurel BMW both denied the damage. So now the customer has to spend time and money figuring out who is at fault. AutoNation is not honoring the 5 day return policy I have left the car at an AutoNation dealer in California until resolved. If you buy from this dealer, make sure you have a lawyer! Never thought I would say that!! BMW COLLECTORS AND FANS BEWARE!! Believe me!!

Excellent service and communications - well informed

Very good customer service.. and timely on there service

Took 15 minutes for someone to check me in. No one called to tell me my car had to stay overnight so I showed up to pick it up and it wasn’t ready

Good sales process. The hard sell on warranties was a little over the top.

Always helpful, easy to schedule an appointment, fixed and returned on time, courtesy loaner provided. Good experience.

Nice experience. Everyone I dealt with was professional and courteous. Would, and have recommended Laurel to others. Second purchase from them, would return in future.

I waited a long time before I purchase my BMW. I came back to Laurel BMW because historically the sales team had been very patient, kind and professional.

This dealership was amazing. Rich in sales and Andrew in finance were quick, attentive, and they got the job done. To give a better insight, my 5 year old was not a blubbering crabby mess when we left. Real ( not temporary) plates were issued on sight, warranty provided, and best of all.... No haggling whatsoever. Start to finish..... 1.5 hours out the door. Great job guys and thank you.

My experience was excellent. Everyone there was friendly and professional. Made me feel really comfortable. Definitely recommend them to anyone. The 2014 Boxster was prepped and ready when all was said and done.

I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.

If I could give a 0 I would. Bought a car over six weeks ago, still haven’t received registration and temporary plate expired weeks ago. I contacted the dealership 4 days before my temp plate expired and was told “I’m sure it will show up any day now.” So when it did not I called back. Talked to my salesman after leaving a voice mail with finance manager, who by the way never returned my call, and was told “it’s Saturday and that office is closed but I’ll check first thing Monday morning and get back to you.” Waited till about 2pm before I called again and my salesman had no info so I asked for some who could help me. I was transferred to a young guy who was even less help. After getting frustrated I finally asked for sales manager. Explained my situation to him and he said he would find out what happened and get back to me. Turns out because I live in a bordering state my car needed to be inspected by the sheriffs office to verify the vin #. Which had been done the night I bought the car, however the document that was sent to my bmv was rejected as it was handwritten and readable. Then the sales manager tells me he will handle this and correct the problem and get back to me. Never heard from sales manager for a week and a half so I call again and leave him a voice message as he was unavailable. Waited to hear back from him the next day till 3pm. No call back again! So I called him again and yet again said he would have to get back to me as he was unsure about the status of my registration. He actually called me this time, assuring me it is handled this time, but we’ll have to wait and see. I’ve bought over 30 cars in my life and have never had anything like this happen nor had to chase down a dealership to do their job. The dealership made me sign power of attorney so that “they could do the paperwork”, well they botched it and my wife is the one driving around on an expired temporary plate. Unexceptable!

Westmont BMW far exceeds my expectations. Great service and courteous staff!

Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!

good place to buy cars. xx xx xx xx xx xx xx xx xx

I was once a loyal customer to this dealership and invested my money into getting my vehicle serviced until yesterday 3-16-2018. The customer service I received was beyond awful! I had no clue my vehicle was going to be repaired as I was coming in for just a 13 point check and left to no transportation available to retrieve my car. I was placed on hold by the receptionist for more than 5 mins and my service adviser did not call me back to tell me my vehicle would be serviced until I was in an Uber to the dealership. I left Bill Jacobs BMW for the convenience of being closer to my job to get my car serviced, but I WILL NOT be returning to Laurel. The manager was unapologetic as well as the service adviser. Horrible Horrible customer service!

Service was convenient, quick, and the wait was in a comfortable location. Thank you.

I don't trust their service department. They are either incompetent or liars. Heard two different stories from two different service advisors. So, it went from 'no charge' to over $300. They also stretched the truth another time on when I actually needed my brakes done. After doing research I had quite a few miles left before I needed the job done. I don't go their anymore. Found a much more reliable mechanic that is about 40% less expensive. Response to 'Owner". Correct, there is no "Jerry Marr' in your database. Do you really think that I want you to know my real name?

Their professionalism leave a lot to be desired. If you go directly to BMW Financial you will get better interest rate and professionalism. I’m not impressed with performance in doing business.

Thank you for the service, I appreciate the time taking to explain the issues/ options for my 2006 BMW 325xi.

Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.

Great service experience and wonderful customer service.

By far the worst experience for service. I normally go to Ziegler BMW in Orland Park but because my tire was losing air, I felt for my safety it would be best to go to my local bmw. Big mistake, it started off fine but I noticed an attitude change when I wasn’t sure about warranty for my tire and wheels. I am not a mechanic or service advisor to know things in great length. I did mention I normally get serviced in Orland Park BMW by family, which is why I wasn’t registered at this location. Long story short, advisor seemed annoyed that I asked what the issue with my tire was & when I asked if we could make sure it was covered by the warranty. After being told it wasn’t what they originally thought but instead I needed a new tire. He tells me they’re going to fill it up with air so I can take it to Orland Park because they don’t have the tire at this location and would have to order it. At no point in time did he confirm Orland Park had it, he just didn’t want to help. So I asked him, could they keep it and possibly provide me a loaner. He goes on to say..no, they have no loaners. Which was a lie because another employee had gone into his office when he was taking my info to ask if he needed a loaner, he declined. I asked him if anyone could give me a ride home, I was 5 min from the dealer. He also said..no, everyone was gone. It was only 4:30. I have never felt so mistreated and I could feel his annoyance. Not once was I rude or disrespectful to this man. Worst experience ever.

Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.

Jay was very helpful and understanding, knows car and a very good advisor. I will definitely trust him with my car.

I have been to many dealerships nationwide, but this dealer stands out from the rest and they have Scott Meidl to thank for, he is excellent at what he does, from the beginning to the end of the buying process, he was very professional, Scott was able to send me home with a smile on my face, and that doesn’t happen very often, reach out to Scott if you ever visit Laurel BMW of Westmont, you will have a positive experience.

Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!

Excellent service department. I wouldn’t go anywhere else!

Bought an used 2009 KIA spectra , car was so clean & in mint condition. I selected car online , put it on-hold & it was ready when I arrived for test drive, they provide also no-hassle price very honest , good customer service... sales representative was so descent & fully aware of the buying process , so helpful as well.

Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.

Had a wonderful experience with our sales rep Terry Mancuso. He treated us as if we were buying a new BMW even though we bought a used Honda. What RUINED the experience however was the tactless, racist comments of the finance rep, Jason Saxton. He was otherwise generally pleasant but, couldn’t help but ask and question my Mother’s and my own national origin. He even went so far as to ask why I, an American born and raised citizen, did not have an accent. I could pass it off as just another thoughtless comment if he wasn’t charged with financing people’s money. Such behavior is dangerous when the vast majority of fellow customers during my visit were people of color. It is such ignorance in finance that has gotten the US into such trouble prolonging institutionalized racism. UPDATE: Jason Saxton actively worked with Chase to lower my rate even after we had signed papers. His customer care in this aspect went above and beyond. Upon calling him back a month later to discuss my issues with his comment, he was very receptive and apologized for the harm done. While the impact of his words were different than his intention, he has shown a willingness to consider his actions and prevent it in the future.

I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding.

Defective windshield, brand new car dealer fixed but car was filthy inside when picked up, dust in all vents smells like glue, ruins the new car experience. Would think they would have detailed car after this work since it is brand new

Very fair and accommodating. Easy to work with and not pushy to deal with.

Ryan was very helpful. Thanks!!!!!!!!!!!!!!!!!!!!!

I purchased a CPO here. Sales people and used manager were great. Buying experience was very good. Service did not know how to deal with included maintenance plan and wouldn't install wipers. I was told to wait in waiting room for email response from BMW or come back another day after they figured it out. Sales was great and got them installed but I question service competence. Service disparaged BMW and sales in front of me and told me to stop talking when I was calmly explaining what I was told. Sales 5star, Service 0star , BMW Genius Encore 5star. I was planning on having car serviced here but am probably going to another dealer. Regret having to give such a low overall score given quality of all but service.

Purchased my pre-owned certified X5 at Laurel BMW last October. Discovered a rolling noise inside the housing where the gearshift is. The service manager told me it would cost $340.00 labor to remove housing? Not my problem that there is something rolling around in housing. Terrible customer service.

I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�

Great customer service and no haggle price. I would highly recommend Laurel BMW.

Service dept. was awesome.......................................

Took my E90 in for recall, warranty, and service work all in one visit. The service advisor was helpful and professional and kept me regularly updated on the work (which took a few days). Let me what services I was due for and what services I could skip or hold off on. You pay a premium when you go to the dealership for service as opposed to an independent, but there is piece of mind knowing the techs working on the car see that make and model all the time, and that the dealership stands behind their work.

basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.

Great customer experience By James Randall and team! Will return as the services Are excellent 🚙

Really bad customer service bought a car from them 22 days later the transmission went out they wouldn’t cover the cost of repairs and didn’t want to give me a loaner car

Have the tendency of selling cars that only last a month or less. You buy the warranty and they still don’t want to help. The perfect car you’re looking for isn’t here... my son purchased a Hyundai from here and 3 weeks later it stopped moving and now needs over 1200 worth of work out of pocket. Wouldn’t even give him a rental.... Go buy from any other bmw dealership don’t let the 5 star ratings get to you. This isn’t the first time...

I am so appreciative of the quick service received from BMW of Westmont! I love my car and am so excited to get her back as good as new !! Thank you !

The customer service needs to be improved, and should be more informative .

Gave wrong information about the car. I have to go to different BMW dealer to get my service done.

We just bought our third BMW here. Everyone from sales to finance to service treats us great. We will return when it's time for #4.

The staff is wonderful to work with. The setup they have is horrible. There's no parking!!! if you're picking up parts from this place, or if you just want to look at cars, good luck finding a parking spot. They need to hire a real architect and reconfigure the parking spaces. They need to take all of their clientele in consideration. Please make some more parking spaces available.

Simply the best BMW dealership team in the area. I’ve bough 2 cars from Laurel now, and I’ll likely buy my next one there too. Reno and Mark on the sales team and Aaron on the service team have consistently provided excellent customer service and earned by repeat business. Don’t waste your time at other dealers; go to Laurel BMW and see for yourself.

Outstanding experience dealing with Jeff Abbas. He was quick, attentive and worked the system to get me a great car. Thanks Jeff!

Excellent leasing experience. upfront & professional. no hassles. would definitely recommend.

Would not recommend Laurel BMW for any service needs. Came in for a routine service and asked them to address a couple of specific issues with constantly low tire pressure and the drivers side door not unlocking from the inside. After a 2 and a half hour wait, with little to no communication, they only performed the basic service and didn’t even address the other issues clearly. When prompted, they claimed since they couldn’t replicate the issue at the time they left it as is. They only performed an exterior visual check and couldn’t do any further analysis without additional cost. Failure in communication and lack of customer service are the reasons why I will take my service needs elsewhere.

I would definitely recommend Laurel BMW to anyone looking for a car. It was actually my first experience with the AutoNation group and it was a great experience. The buying process was super easy.

To bardzo odpowiednie miejsce na zakup samochodu. Obsługa bardzo profesjonalna i uprzejma szczególnie w osobie Luki Wierzba

Service people were incredibly helpful and did awsome job! I will absolutely recommended to everyone that they try Laurel BMW before going to another dealer!

They were courteous and had the work done in a timely manner

I went in for a recall service and a couple other small inspections as it relates to my E46 M3. More than 2 weeks later, I finally got my M3 back. No feedback from the service advisor as it relates to the inspections- tech wasn’t available I was told. Furthermore the car needed vacuuming. And a trim piece I asked them to install, they forgot to Thankfully, 7th Gear Auto Repair in Schaumburg exists.

Andre DeVera who was helping me with the purchase was a pleasure to work with. Professional, knowledgeable and personable. The sale was a seamless process. Can't thank Andre and the general manager Partick Womack enough for a great buying experience! I really enjoyed working with Laurel BMW.

I recently purchased a 640i from Laurel. Terry Mancuso was my sales person and did an excellent job throughout concerning my questions and negotiating the sale in a low key professional manner. I was impressed and wouldn't hesitate to recommend him to friends.

I have dealt with Laurel BMW for over 15 years and appreciate the outstanding customer service I have enjoyed over the years. Just last week my 328 threw a code while on a trip. With the help of the SOS button and a tech advisor on the phone we remedied the issue enough to get home where I called my service advisor, Mike Buzzelli who got me in quick for the actions required to fix the problem. He does a fantastic job! I have never had any issues with my cars that were not resolved quickly and without a problem. The great sales and service staff make Laurel the best place for owning a BMW. I guess that is why I have purchased 9 cars from Laurel. They rock!

Pleasant and professional. Excellent customer service

Great buying experience! Seamless process. I would definitely recommend Autonation.

Great service, professional team. I am impressed!

Great service! I really like Laurel BMW. They don't push any service that you don't want done on the car. I like that. I like you.

i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.

had awesome experienced. they helped me from the start of the process to the end. Rich Rams, the sales rep, is very helpful. he was there to help and give what you need.

Pleasant. They could have another solution for car washing while they are under construction for over a year. It was a selling point.

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

Terrible experience, I wish there was an option to select zero stars. Their leadership exemplifies unexceptable "customer service" through disingenuous demeanor. I will never come back to this dealership again for anything.

Good Experience, overall got me in and out very fast.

Since my retirement in 2012 from Hinsdale employment I have used local service providers in the Plainfield area because of convenience. Recently after several less than favorable results I decided to return to Laurel BMW for service to my X3. Working with Mike Powalski my problem was diagnosed and corrected. After a five year absence from using Laurel BMW I can say that the convenience of proximity is definitely not worth the peace of mind of having trusted, trained service technicians address your service needs. In spite of the commute I will continue to return to Laurel BMW for my service needs. In my opinion their quality of work, honesty and hospitality make them my number 1 choice for all of my auto service needs.

Great service and attention to details! We purchased our 2018 X5 M Sport from Laurel BMW this October. Vesna Vidojevic our advisor did a fantastic job of making sure we are presented with the best line-up based on our specifications. She was extremely knowledgeable of the product and services which made us sure that we are making the right decisions on our purchase. She was very professional and pleasant to deal with. She made our experience with Laurel BMW a memorable one. If we are to rate Vesna and Laurel BMW between 1-10, ten being highest, we give them a 12!

I contacted Laurel BMW to inquire about a vehicle I saw online. I ended up not purchasing the vehicle, but the customer service I received and the attention to detail from the sales team is top notch. I would not hesitate to recommend Laurel BMW to any of my friends or family members.

Worst service in over 20 years of driving a car. James is extremely rude and does not know how to interact with customers. I will not only not recommend Westmont for service, I will tell my friends with bmws to go anywhere else. In fact, I’m on my way elsewhere to have the work I need done.

Brandon Valus was knowledgeable and thorough and communicated with me in a timely fashion throughout my service needs. Although I live in the city of Chicago, I drive to the Laurel BMW dealership in Westmont because of their excellent, reliable, and attentive service.

Jay was fantastic - knowledgeable, courteous. BMW Westmont is lucky to employ Jay. My car looks and runs like new. Thank You!

I've been religiously using Laurel BMW for service on my 2011 X3 because of my belief in the longer term benefits of "genuine" BMW service. However the last couple of visits have me questioning whether cost can be justified on that basis. Also on the last visit they were way off on their estimates of timing - I elected to wait based on an estimate of 2 hours and ended up waiting twice that long.

I?ve had my 2000 Z3 serviced at this dealership and my car is still in top shape. It proves how good the service quality is.

Purchasing our used Vehicle from Laurel BMW was an easy smooth transaction. Our Sales Associate, Rich, and Finance Rep, Jason were awesome. We are very happy with the vehicle and the customer service received at Laurel BMW! Would definitely recommend!!

This BMW dealership is why I have a Mercedes Benz. High pressure and you are treated like you are a tire kicker on a sleazy used car lot rather than a buyer of a luxury automobile

We were very pleased with our experience at Laurel BMW. We drove down from Wisconsin, hoping that the car we saw online was the "one". It was worth drive. Rich Rams was great to work with--very personable and we never felt pressured. Everyone who we worked with in sales and financing was fantastic! We love our 2013 BMW X5!

Just went in for service, and as always tremendous service!

Great experience! We were able to get in and out with no hassles and had a great time buying a car.

My experience with Jeff assisting my husband and I was fantastic. I would highly recommend him.

I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.

My salesman Luke was great he followed up with me to keep me posted on the vehicle availability. Because I needed time to get me funds ready. Andrew the finance man was very thorough with the signing of the papers and he overnighted my license plate. However Mr. Guy the boss did insist on charging me an additional $394.00 for a charge that he said he missed but all the emails and documents I had showed the lesser charge. After about 2 hours or so he allowed the sale to move forward. Then I told him me Mr. Guy that my vehicle was missing the instruction manual on how to operate my new vehicle he said he would get me one although I haven't received it yet.

Stay away from this dealership at all costs, from fraudulent warranty denials to disgraceful humans workin there....take your money somewhere else. If you are stuck here and these idiots won’t fix something under warranty go straight to BMWNA and open claims up, if that doesn’t work take the parent company to small claims. These folks, especially the service manager and gym should not be representing bmw.

I have been a customer of Laurel Mercedes & BMW for over 10 years, Purchased a brand new 750I 10 months ago and must say that I had a pleasant experience with my salesman ( Rich Rams) and with the sales manager however, DO NOT TRUST THE SERVICE DEPARTMENT!!! Absolutely dishonest deliberately!!! And when confronted VERY RUDE!!! took my car in for a simple low tire pressure ( which has nitrogen) to be filled, I was advised that the nitrogen will take about 10 minutes which I had no problem waiting for. It was obvious that the young man was not trained and was having problems with filling it, he asked me if I could go wait the the customer lounge which I did, I walked back to the car to find him filling it with air instead. I asked what is he doing and he lies and replies that this is nitrogen but he obviously still had the air in the tire so I asked to speak to the service manager when he came he tried to confirm that this is nitrogen however when he realized that I knew it was NOT nitrogen he replied that the nitrogen machine is not working in a belligerent manner without even an apology!!! This is not the Laurel I am used to!! How can I trust to take my car to get serviced and believe what they say is the problem?? Had I not walked back to the car to get something I would have never known that they put air instead of nitrogen !! For a young man to lie could be blamed on training but for the service manager to blatantly lie is UNACCEPTABLE!!!

Bought a new 2017 model from out of state. Worked with Sean and Mike, and the process was flawless. In and out in less than an hour. Highly recommended.

This is hands down the best dealership and repair shop I have worked with since owning BMWs (10+ years). Aaron in their service department is hands down the best mechanic to work with and always a straight shooter. Whether you are in the market for a new car or need service I highly recommend Laurel BMW.

They took 3 full weeks to replace the turbo coz they don’t have the part in stock and they have to ordered directly from Germany common almost 1 month in the shop....

Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very satisfied...

Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.

Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an almost immediate reply and continued to work with the sales person. Came in for a test drive and loved the car and how it handled. Got trade in information and proceeded with making the deal . Happy with the out come and am now a BMW owner. Who also drove it to the BMW Championship. What fun that was.

Brandon V has been my service advisor the last few times and couldn't be happier. He always goes above and beyond!

Fixed recall within one hour as we waited

I read a lot of good feedback about them but the reality is they don't like to be good people, from the 3 email about price quote, Mike (Business Development Manager) respond like I can't believe you. Well then believe yourself and keep the car in your lot. Thanks God Chicago area has a lot other great dealer.

Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review public. When I entered the dealership I asked for 2 minor repairs to be done, totaling $300. Surprise, surprise, when they found $2,000 in suggested preventative repairs. I understand from others that Auto Nation service writers are schooled in this process, so I was ready for it. The next time I will use a more straight forward BMW dealership a little further from my home.

These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over price is stressful and takes the fun out of the experience. We love our new car. The customer service at Laurel BMW is awesome.

very professional. They did everything the way they promised to do. It was a little delay, due to choosing the estimator, but it turned out to be the right move by the shop.

We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was so professional-there's no haggling and there is a five day no questions asked return policy.we got the full car fax but we still brought it to our mechanic who said it was perfect. Great experience

Great people,great service and a sincere effort to satisfy your needs and requests.

I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The detail shop only had time for the interior, and unfortunately they forgot to clean or even vacuum my trunk, and didn't deep clean the driver's seat. (white leather) I took it home and finished the leather detail on the seat myself. Also, not sure what they used to shampoo the interior floor and mats, but car smelled like dirty water for a few after the detail. I believe there is an outside company doing the detail work so I would recommend Laurel demand that they enhance the quality of their work. I still like the service I get from Laurel BMW - so this will not effect my business...other than no more details from here.

Best Staff! Best Service! Best Place to Buy a BIMMER!!!!

It's a very unfriendly atmosphere, maybe because the mechanics being on strike or because its Friday 3:25 PM. You could feel the tension in the air. One gentlemen did come out of his office and did assistance us.

They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.

Excellent service Ready when promised Very nice people

Not the best experience with the car buying process.

Jay is always helpful. This is our 3rd BMW from this place. Jay has been our service guy even since.

brought my car in for airbag recall. everyone was welcoming and friendly. I added in service because my 2008 has over 90,000 miles on her. I saw it on the suggested service timeline. No one tried to upsell me. car came back cleaner than I left it.

Very good. Salesman very helpful! All and all It was a very good experience !

Everybody was very accommodating even though the shop is currently under renovation. They figured out how to get their clients in and out quickly. No one likes having to take the car in for service unexpectedly but this was as great of an experience as possible.

Would buy again from these guys. Low stress. Listened and took action.

What a great experience. Rich Rams was fantastic and I am very happy with my purchase and I can not express how easy the transaction was. Very personable and welcoming both Rich and the rest of the Laurel team.

Highly recommend Mike B for any service needs. He is helpful and honest

Shocking experience with the Parts Department today. I have been a loyal BMW driver for some time and so was really taken aback with the service I received today. I was returning a small interior part which was not performing as I had expected and was going to get a replacement. The attendant looked at the part and said "we have never had problems with these", in fact, he kept saying this again and again. I then said, " Are you saying that I am lying?", He responded , "we never had problems before". I was so upset with his attitude I asked to speak to the manager. Guess what the manager said, "he is right, we never had problems with these". I told him that I was upset at the way I was being treated by his assistant, he said, " I can speak to him if you want"........I left. Basic customer service would be to say, " I am sorry you are having problems, lets see what we can do..." I could not escalate the matter because the manager himself had a "couldn't care less attitude!" I will be using on-line providers which have cheaper and OEM parts going forward. Politeness does not cost anything BMW Westmont!

Maintenance services were performed quickly and efficiently. Scheduling was also very easy using website.

Overall experience could be improved but overall positive. I helped my in-laws search for a car and found the car here at Laurel. The sales people were friendly and helpful. We had the car picked out and payment ready to buy. The deal was sealed. However, the payment and finance process took too long. It should've been an in and out thing but my in-laws and I went early at 10am to pay and pick up the car, while we came out and were finished by 12:40pm. Over 2 hours to wait in the lobby, wait to see the finance person, and sign all paperwork, is unacceptable. It was no fault of the people that work there, but I fault management. The dealership, like most, are heavily weighted on the appearance and effort to sell the car but lack the process to process the sale, like too many dealerships. It's terrible. For a BMW dealership, it offered accommodations like a nice Starbucks instant brew machine, but lack in other areas like an un-stocked fridge (totally empty). I was hoping for just a bottled water. Also, the ice maker is busted -- it wasn't working and totally empty and dirty. For a BMW dealership, the management didn't seem on the ball with customer service refinements. Expect the bare minimum and a wait that will waste your time. However, bottom line is I did get a nice quality car. The experience needs improved. My impression was not good enough to consider coming back, only if they have the inventory that I would be interested in.

Customer Service is Amazing, I like the fact that they are giving you a loaner car so you can serve yourself by the time your car it's done , But they are very expensive and that's why I am giving 3 stars ... $329 for two light bulbs and oil change is to much - and almost $179 in labor for all of that plus tax which totaled my bill to $508 something, this regular maintenance usually costs me $200-230 tops with all work done in the non-BMW dealers (but certified for working on European cars ) I will think about going here next time .... Btw Brendon it's best !

Excellent service I bought my car at the same dealership and the experience was fantastic. This time I took to the service because the TPM was not functioning. They repaired it and the experience was as fantastic as the first one. I would highly recommend them. Best BMW DEALERSHIP!

I bought a pre-owned sports model BMW 550 and so far I am really enjoying all the features this automobile has. The salesman, Darrell Phillip, was extremely helpful when trying to decide between two vehicles. I also liked the expediency of the finance department in getting the paperwork done in a timely manner. When it was time to go and take my new vehicle I was waiting for more things to do or wait on. Of course my previous automobile was a BMW 540 and the service department was always kind and helpful. Laurel is okay with me.

Maintenance service was great. Treated exceptionally well. Work was done quickly and had my car back in a couple of hours. Brandon took care of me and ran into my salesperson Vesna. It was great to see long time sales people every day. Car looks and runs great!

A little pricey... hopefully the repairs will last...the service & timing of the return was great...My service person Mike B. Explained everything and he was great

after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment !

Absolutely the best car buying experience of my life!!! Awesome service down to the very last detail.

Always nice

Have never been here or purchased anything, but they spam my inbox with emails about my new vehicle.

I was out of town and the check engine light came one in my BMW. I contacted Laurel BMW and was able to get an appointment. Brandon was friendly and got the car registered with their system. Since they had wifi, I was able to keep working and did not need to take time off work. Unfortunately, 4 days later, the check engine light cam on again. I called Brandon and he got me scheduled first thing in the morning. The "programming" in the BMW was out of date so I took a while to get the programming up-to-date. Brandon kept me informed and even ensured that they took me to Panera to get lunch. After the programming was complete, Brandon ensured that additional testing was done so that I could safely drive back home. I would definitely recommend Laurel BMW if you need service for your BMW.

We were so excited to purchase a certified used BMW SUV, but our happiness quickly faded as the car was delivered to us unwashed and the salesman did not go over anything about the car. When we noticed a few scratches and some paint issues on the hood we were dismissed rudely by the used car manager accusing us of doing such damage. We have never been treated like this before and we are so disappointed how they treat their customers after the purchase. Even the online quote was different than what we paid for it once we arrived at the dealership

Great customer service. Very professional and efficient.

its a rip off, bad customer service, incorrect diagnosis, incorrect recommendations. almost lost my car in there inventory and had to search it out roaming around everywhere and the managers say it is not their responsibility to know where the car is and if it is there or not. completely unacceptable reasoning.

Very pleased with James Randall. He is very customer friendly and helpful. I would highly recommend him. Lawrence Patrick Bales

As always, great service. Hours were excellent for a weekend repair and fast and courteous service as usual.

Jay Buis should be recognized for his total commitment to the customers and for the level of service he provides us. My car was scheduled for both body work, new tires and wheel alignment; however, I needed the car ready by a specific date in July for a business trip. Jay coordinated all the work with Westmont Body Werks and the service at the dealership while I was on vacation and had the car ready on the date it was needed. Jay sets the bar when it comes to customer service. Thanks Jay!

It's a very good dealership people that work there very friendly and nice every time I go there I feel like I'm home so I highly recommend to go out there and get your dream car #BMW

Absolutely amazing experience that had none of the traditional car dealership stigma. The salespeople are low pressure, honest, and extremely helpful. Lily Kolarski was an absolute pleasure to work with, and got my girlfriend into the perfect car. Also, James Randall has been always so friendly and helpful in maintaining my own current vehicle. I cannot recommend Laurel enough!

Courteous and efficient on time as promised! Overall great service!

Kevin is fantastic. He is a true professional. He was informative and made the entire experience pleasurable to my wife and I. I have a new opinion about the BMW experience. It is not just about driving. If you are looking stop by and talk to Kevin. He will listen and find you the perfect match.

Less then expected! Poor communication by service representative. Will not return to this dealership. Have owned 3 different BMW's over 20 plus years and this service experience was my worse. Love the vehicle but cant recommend the dealer.

I asked them to email me with things that need to be repaired or are over due. Never received an email. The service rep never reached out to me. They advertised a free 1st aid kit if we come to their location, however when we arrived nobody knew what we were talking about. For a luxury dealership this place feels very cold and unwelcoming. We planned on taking my car there to fix things that were over due. With such poor customer service we will go elsewhere. Staff is not friendly. I would not recommend this delership.

The people and facility are great. Just be aware that they like to use the AutoNation warranty as their rationale for "no haggle" pricing, though it covers very little. A few weeks after purchasing a used vehicle from them, a suspension issue came up. I contacted them and they informed me it was, unsurprisingly, not covered. Be wary - being an AutoNation dealership is not as great as they would like you to believe.

Very pleasant experience overall and happy with my car

I purchased a Certified used BMW at Laurel BMW this week and it was a painless process. Everyone that I came in contact with at Laurel was friendly and helpful. My salesmen was Doug Panko and the Sales Manager was Rick Stoll, both were very friendly and there was no pressure to buy during the entire transaction. I really like the BMW we purchased and feel good about the purchase price and the amount I received for my trade-in. I absolutely would go back to Laurel the next time I was in the market for a car and would wholeheartedly recommend Laurel BMW.

We bought the car here and they said we could get free car wash service here. But starting from early this year, they shutdown the car wash service department, saying it's gonna be under construction for 10~14 months. And today when we called, they still say it will take another 10~14 months for the construction. We asked it's been few months, and how come you still need 10~14 months. They said because the construction has not started yet. If this is the case, I don't understand why they still shutdown the car wash service.

Very good experience!!!! Very helpful and quality of work was great!

Bought my 435 here. Everyone was nice and helpful. Service department is great and helpful too. One note is they don't do the comp. car wash right now. They said they are updating or something. But all around a great place to shop for a BMW.

Jeff Abbas was great to deal with. I was looking for a particular car with a number of options and color and was not very flexible. Jeff found me the car I was looking for and cut me a very fair deal. So far so good!

Ryan was both Professional and Attentive to my concerns and my requests for service.

Polite and friendly service, although I had an appointment it took a bit longer than I was told but overall I would continue to take my car back

James was great to work with. He helped me with a recall (which in the end didn't need to be done). This was my first service experience since I got my car and I wasn't disappointed. Super friendly, fast. The sales side was a great experience, too. I'm glad good service in every department seems to be the standard. It did take a while to get someone to answer the phone when I initially called. I had to try a few times and seemed to get caught in a loop of ringing. Next time, when it comes to service, I'll call James directly. Thank you!

great experience. Everyone was professional and pleasant to deal with. Would purchase there again.

As always Jay Buis makes the experiance a joy and seamless!

Excellent service center, I totally recommend it.

I am enjoying the car very much, and the buying process was seamless.

Excellent service. Customer service is great. Easy to make appointments. Overall a good experience

Bought my 3 series here 4 years ago, no major issues since i bought it. Everyone is very nice and respectful at this dealership and always ready to help. I definetely recommend bmw of westmont.

When I purchased the vehicle to help encourage the sale I was told about the lifetime free car washes. I relied on this information (and cost savings) in making my decision to purchase the vehicle. I was told by the general manager today that they no longer offer free car washes to existing customers. The GM acknowledged that he knew they offered free car washes at the time of sale but it was his decision not to continue to offer this service. This is the type of poor customer service the BMW dealer network is known for that gives the brand a bad reputation. If the dealer no longer wants to offer the service then they should appropriately compensate their customers for the loss in value for what the consumer bargained for at the time of sale. It's poor experiences like this will likely lead me to not considering a BMW for next vehicle lease/purchase.

Best buying experience. Will be back for our next BMW. Thank you � Love the new x1

As usual excellent service ... the car was serviced quickly.

I feel like I can trust the team here. The process was actually fun. They are solution champions!

Service was very quick, friendly, and everything appears to have been done correctly. The only reason for the lower rating is that the price was extremely high. After the repair, I found that I was charged 4 times more than what I could have bought the OEM parts for and 7 times what the aftermarket parts cost. The labor rate seemed awfully high as well at approximately $175 per hour. Aside from the extreme pricing, I was satisfied.

I was sad when I was charged $175 to diagnose that my gas cap was not on properly and that caused the engine light on dash to stay on. but they did do my extended services ie change oil, wipers etc ; what ever else is recommended at 60,000

Service Department Review - My family and I have been loyal customers of Laurel BMW of Westmont since 2008. Four of our cars have been serviced at this dealership over the last nine years. A few weeks ago I took my car in for servicing. After picking up my car, I noticed that an umbrella was missing from the backseat. I called to ask if anyone had taken it out. That is when my problem with your dealership began. I spoke with a service advisor named Mike Buzzelli. I've worked with Mike several times, and our relationship has always been cordial. In fact, Mike frequently reminded me to bring my car in to be checked every six months because I have a third party warranty with SafeGuard that covers the cost. I thought Mike valued me as a customer. When I called about the umbrella, Mike spoke to me in a very hostile manner. He said I was accusing his staff of stealing. He also claimed that I told him to "Go f*** himself." I was frustrated during this conversation. I may have used foul language, but I did not direct it at Mike or his staff. I just wanted him to look for my umbrella. After this conversation, I did not think much more about the situation. I figured Mike was having a bad day and took it out on me. On Friday, April 14, 2017, I took my car to Laurel BMW of Westmont to get my oil checked. Initially, I was dealing with a different service advisor who was trying to help me. Then Mike Buzzelli came over to us. I reached out to shake his hand, but he ignored me. Instead, he started to shout that I had told him to "Go f*** himself." I tried to explain the situation to the other service advisor, but two other employees - large men - told me I was not welcome in the business and that I had to leave immediately. I felt disgusted by their manner and left the dealership as quickly as possible. This situation makes no sense. My original question to Mike was about a lost umbrella, and he responded by verbally attacking me, which is not good customer service by any measure. Then he escalated the situation by lying about what I said to him. I am very offended about the way I was treated by Mike Buzzelli and the employees who ordered me to leave the dealers. As I noted earlier, my family has been loyal customers of this dealership for several years. Laurel BMW of Westmont needs to be responsible for this situation. No customer should be treated in this manner, especially a member of a family who has been loyal to the dealership. This incident has left me feeling confused, disrespected, and disgusted. Mike Buzzelli and Laurel BMW of Westmont betrayed my trust in a way that no customer should experience

The Laurel BMW of Westmont dealership was easy to work with and responded quickly to all of my questions. Their low pressure sales approach works well as I had initially looked at the car I ended up purchasing over a month before I actually bought it, which gave me time to look around at other cars to make sure I made the right decision. The sales rep, Chris Cole was great to work with.

I had a terrible experience of working with Rich Rams, Jason Saxton and Leslie Samuelson. I do not usually take time out for write reviews for poor customer service but racist comments (leslie samuelson) cannot be ignored as a customer. Firstly i purchased a car from the dealer a month ago and they did not send me the title for the vehicle. My temporary tags are expired as of today. I spoke with the title clerk leslie who was extremely rude, she asked to spell my name and i was using the NATO alphabet to spell my name out. She said they do not use that word from the NATO alphabet here. I have an expired temporary tag, they gave me a letter which is not accepted in Texas and they are not even willing to apologize properly. Will never work this group again.

Was told 2 factory recall updates would take 2 hours (9am to 11am) At 2 hours and thirty minutes (11:30am) I told cashier that I needed a loaner car in order to make a Noon appointment. They said my car would be ready in 15 to 20 minutes. At 11:55am I demanded a loaner car. They then said that my car had been waiting in line for a car wash. I missed my Noon appointment! And, I then discovered that service had only corrected one of the two factory recalls because a part (which service had previously told me was in stock) was not actually in stock... and they had performed other maintenance which I specifically had asked them not to do. After I expressed my strong dissatisfaction a service rep said that he would have the service manager (who was off work that day) call me the next day. This did not happen, nor did the service rep who took my car bother to let me know that they had ignored my service instructions or that my car would not be ready anywhere close to the time promissed.

EVERYONE IN THE DEALERSHIP WAS VERY HELPFUL AND COURTEOUS! HATS OFF TO CHRIS AND JASON.

Thorough explanation of process, additional costs that I wasn't aware of. The car was not vacuumed but washed.

I went looking for a new SUV or car. I was helped immediately, and I was able to view everything I needed to make my decision. I came back the same day ready to purchase. It was nearing the time to close, but the team stayed a little late on a Saturday to finish. I would highly recommend this dealer.

Ryan the sales tech was extremely informative and keep me up to date on the repairs/maintenance I wanted done. Good experience.

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushiness. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushineas. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Purchased 3rd car with this group and always have a great experience! Will most certainly return for the 4th. Rich is a great guy to work with and I really appreciate all his energies in finding the perfect set of wheels for me, yet again!!

Jay was super accommodating and helpful! Car was ready exactly when they said!

Brought my car in on a Thursday and it was done by Monday. I was given a loaner. Great service!

Sean was a pleasure to work with in purchasing our used car. I was rather crunched for time to do a thorough test drive and inspection myself but took it to the maker's dealer down the street, who did find an issue with the brake pad/rotor wear, which was odd since BMW's tech works on commission but his thickness values were twice what the dealer said. (I later confirmed the dealer was much closer than their tech). The sales manager worked with me to reduce the price further on an already excellent deal so I was pleased with my experience.

I don't know how many cars I've purchased from Laurel BMW Westmont but I wouldn't dare to go anywhere else! From the sales team to the service department they're the best!

I got an appointment the day I called. I was given a loaner car and they finished my car in about 3 days... great service

I bought my X1 over the internet. A great deal on CPO. Worth flying to Chicago to purchase. Tony had the vehicle ready when I arrived. It was a very satisfying experience. I would do it again.

Generally when I bring in my car to other dealerships, they give your car a complementary wash. Instead, when I picked up my car at this dealership, it was reeking with tobaco, I could see the residue all over transmission area. I'm a non-smoker, the smell was so overwhelming that I had to keep the windows open for a long time to get rid of it. When I emailed the service associate back, he didn't even bother to respond back to my email. Poor follow up.

Very prompt and efficient!

I brought my car in for recommend service, some was covered under warranty the other part I paid for. The service writer was kind, knowledgeable and respectful of my time. I had received a 10% discount on parts and service and a free loaner. I had a recommend four wheel alignment completed, they also changed my brake fluid as that was covered under warranty. I asked to have my car washed, that was not to my standard, Laurel BMW needs to up their car cleaning service under par by my expectations. Otherwise the service was outstanding.

I think the service department could be more thorough and timely in their work as well as cleaning up the vehicle

Top notch staff that cares about their customers. Every time I have been into Laurel BMW they treat me like family.

I was treated so respectfully and attentively even though I wasn't buying a fancy car; I bought a used Scion that someone had traded in. I wasn't pressured into purchasing, and the overall experience was fantastic.

I own a 2000 BMW Sport Wagon. The car is older and I had a service engine soon light on. When I brought the car in I said I was bringing the car in find out everything that was wrong with it and if it was worth fixing. I was told that I had a bad alternator, bad sensor and pressure hose. He also said I had a bad ABS module that I did not care to fix, to expensive. The rest I did for 1800.00 dollars. Which hurt but I figured if I could get 6 or 12 more months from the car it would be worth it. I brought the car home and the next day there was a fresh oil stain on my garage floor. The leak persisted and two weeks later I took it back to have it checked out. That's when the service salesmen tells me it is my power steering hose and it is 700 dollars to fix. I said nothing was leaking before I brought the car in and that this was not mentioned the last time. I asked if when they installed the alternator which is directly below the power steering reservoir and hoses they could have caused the leak. This was dismissed right away, he said they had been leaking a long time and needed to be fixed. Also I had a front outer tie rod that was loose and this was another 600 dollars to fix. I was blown away. The whole purpose of bringing my car to this dealer was I wanted a professional to look at my car and tell me everything that was wrong with it. I don't feel this is to much to ask. I feel like they just wanted to sell service repairs with total disregard for me. I don't know if the mechanic caused the leak but all I can tell you is the car was not leaking before it was brought in and never mentioned on the first visit. Very disappointed.

I was satisfied with their services and answering my question.

I've been looking for a certain Lexus LS 460 L LWB for a while I finally found three of them that I had like the one I end up picking was from Laurel BMW of Westmont because it had all the options I was looking for color-wise interior wines and I found the car early Saturday morning on a car website when I called the dealership I talk to Sean Kashani who was real nice I told him to fax me the price with tax license and fees which he did I went to my bank and got the loan for that amount and bought a extended warranty just in case I bought the car l set a appointment to come down their to look at the car.I gave them one of my credit cards so they would hold the car for me til I get down their the place close at 6 I had to drive four and a half hours to get there I arrive around 5:45 because I had to turn around and get my license that I have forgotten on the accident. I look the car over as best as I could because it was getting dark outside I asked all the questions that you supposed to ask when buying a used car I end up buying the car and when I got home the next day I'll start looking it over in the light the whole car have been sprayed with clear coat and you can see clear coat bubbles on the trunk lid and above the driver. The passenger door had a spot where they painted at and have runs in it they email me a couple of days later and asked me to write a review I waited to write the review because I wanted to talk to the used car manager to see what he would do about it he didn't want to do nothing about it I had a Carfax on the car to say that it haven't been into a accident or nothing but obviously something serious had happened for them to paint the whole car he didn't want to help so I end up hanging up and now I'm writing a review now if it was me I wouldn't recommend you buying a car from them. Like I told my salesman if everything go right he will see me again it wasn't right so I'll buy from another dealership for now on..

Make a long story short I bought a car that was supposed to be accident-free drove over four and a half hours end up buying the car look it over as best as I could because was getting dark and up end up buying the car get home the next day to look it over and find out the whole car was paint when talking to the used car manager he didn't want to do nothing about it so now I'm writing this review I bought a Lexus 460 LS l lwb I would not recommend this dealer

Good experience in general but I have a few comments 1) the customer should be allowed to test drive the specific car he/she plans to buy, specially when it has been clarified before hand what the specs of interest were. It is a bit misleading to test drive a higher end one and tell the customer is basically "the same" as the one you are buying/leasing. 2) I had requested some specific features i.e. powered front seats, and was under the impression that the car had them until I was driving out and the paper work was completed. At that point after 3 hours at the dealership, I had to let it go but was not pleased with the fact that my request was disregarded.

This dealership is amazing from the sales floor to the service rooms. I have purchased three cars from them and have my service appointments done by them as well. I live in the city and they are in the suburbs approximately 45 miles away from my home, yet they still get my loyalty. I could go to a dealer closer, but I am committed to this dealership and the high quality service and care that they give me and my car.

Bottom line: while you're probably safe to buy a new car from this dealer, and although the staff is friendly and helpful when things are going as they should, beware of buying a used car from this dealership and know that the staff will not step up to the plate and do the right thing when your new-to-you purchase starts experiencing issues within a week of buying it. I bought a used car that was sold with the original 8-year-old battery, which has since caused numerous issues. Full story: I purchased a 2010 E92 M3 from this dealership after months of searching for the perfect car. I am intimately familiar with most BMWs, but this model and generation especially. They happened to have a beautiful Interlagos Blue M3 optioned just the way I wanted. I ended up purchasing the car on February 11th for what was a very reasonable price. The car even came with a warranty, which I hadn't expected (more on this later). I immediately drove the car from Chicago to Virginia (I'm in the USAF and was moving from Alaska to Virginia, and happened to find this car along the way). The first issue occurred during the drive. I received an "add one quart immediately" oil warning after only 250 miles of driving. Not a huge deal, but his was during the weekend, and finding Castrol 10W60 (a hard to come by viscosity) was nearly impossible. I added oil when I could find it (the next day) and it hasn't burned a drop since...leading me to believe whoever serviced the vehicle didn't dot their i's and cross their t's when changing the oil. Although the lack of attention to detail was annoying, I brushed it off and continued to enjoy my ownership as I drove VA. On the third day of ownership, the speedometer needle started ticking as soon as power was applied to the car (i.e. when unlocking it) or as soon as removing power from the car (i.e. engine shutdown). It would tick violently for about 10 seconds, and then end up settling at 5 mph...even though I wasn't moving. This lead all speeds to read 5 mph higher than I was actually traveling. I emailed my SA, texted my SA, and then finally started calling and send a video via text of the issue. Once I finally got a response, I was advised to bring the vehicle into a local dealer and they'd assess whether the warranty I bought would cover the issue. I brought my car in as soon as possible. The day before I was scheduled to bring it in, I got another check engine light for what ended up being a faulty Idle Control Valve...a $1900 fix. I was hopeful that the warranty would at least cover this, even though I figured the speedo was a long shot. Anyway, fast forward a few days, and I have my diagnosis: a bad battery is causing the ticking, and the check engine light (technically a "Service Engine Soon" light in BMW parlance) was due to the aforementioned IAC valve issue. Here's where the disappointment begins: firstly, my warranty hadn't even been activated by Laurel BMW, leading me to believe they advertise a warranty but never actually pony up the money for it until you start calling and complaining about an issue. Suspect at best. Secondly, the warranty ended up not even covering the IAC valve ($1900)...again, disappointing, but the warranty was an unexpected bonus when buying the car (just realize the warranty they advertise is basically good for nothing when you buy it). Lastly, and most importantly: they refused to replace the battery. I wouldn't expect the warranty to replace a battery, but as it turns out, they sold me a car with the ORIGINAL battery from 2009! The local dealer that diagnosed all the issues couldn't believe it, nor could I. I was told that "because this occurred nearly a month after buying the car, they couldn't help me." Well, I informed them of the issue a week later; it took a long time to get a response from them, and then a few days to get a diagnosis. I was told that the battery passed their inspection. I don't care; apparently their inspection has low standards, as I started experiencing issues in less than week. Overall, an extremely disappointing experience.

The service could not have been better!! Always a pleasant experience...The showroom is impeccable, everyone I encountered was very friendly and professional, and the service is always A+!!!!!

Brandon Valus was very courteous and thorough. I admire his professionalism. He makes BMW look good.

Chris was very helpful and came in on his day off the day I needed to buy my car.

I basically made my purchase over the phone. My sales rep " Christopher Cole " went above and beyond to make my purchase simple and exactly what I wanted !! Very happy with the service I received.....

very nice, loaner car was a little dirty but overall good experience

I had an outstanding experience. Lilly l, your Sales Manager was thorough in the process showing me the detail of the car. She offered and went on a Test Drive and closed the deal in with professionalism ? !

Always a pleasure going to this dealership. I live 40 miles away and I will always take my cars to this dealership.

My serviceman, Ryan, was professional, knowledgeable, personable and efficient. He saw to my BMW's needs with the utmost integrity. You couldn't ask for better service than what I received. Thank you.

When buying a vehicle the service is always important. Vehicles are an investment and if all I have to service are regular scheduled service appointments this is a plus for the vehicle. Also, when servicing the auto the service is prompt and personnel are honest, friendly, this also is a plus.

Darrell Phillips is very professional. I had a remarkable experience during the time of purchasing.

I made an appointment for the 1st scheduled maintenance of our 2016 BMW X3 at Laurel (Autonation) BMW. Service Coordinator Mike Powalski was very friendly & efficient and had me checked in & out with my Loaner within minutes. To my surprise, the work was completed in just one hour including a wash & vacuum. This service department really respects it's customer time. Thanks Mike & Laurel BMW Service Team!

A lot was done online and via email and very efficient - Sean and Mike were exceptional and the whole process was very pleasing - this dealership is highly recommendable. They listen and try to make things happen and in my case they made it happen!

Sub par customer service. They essentially let the product sell itself. I won't buy another BMW here.

Absolutely the worst dealership I have ever visited! Would not cover basic warranty work and then blamed me for the issue even after giving proof! I came there because they were Dinan certified, and after getting the Dinan products FROM THEM, the service manager and GM refused to cover the damages. The issue was a common issue with the N55 and N54 cars, and they absolutely refused to repair the damages caused by THEIR PRODUCT AND THEIR WORK. Some of the rudest people I have ever dealt with in business, and I warn anyone thinking of getting a car or service there, to think again. If you hear the names Patrick Womack, Steve Olsen, or James Randall then just be prepared to be blamed for their mishaps, and treated like you know nothing.

Went in for routine maintenance. Fluids topped off and tires evaluated. It was quick and easy. Car was washed afterwards.

I highly recommend Laurel BMW for their staff, service and overall experience.

Ryan did a great job, really enjoyed working with him. However the alignment service should be part of my warranty, not extra.

Salesman (Rich) as well as the sales manager were extremely knowledgeable and patient. Buying process was extremely easy up to and including the financing portion. Smooth from start to finish

Bought a used car from Laurel BMW and experience was OK. Already had the car in mind but it still took about 5hrs from start to finish, most of the time was waiting.

James Randall of Laurel BMW in Westmont, IL is the best Service Writer around! He's attentive and thorough!

He was helpful in finding a ride to my house during service.

No problems work was done as expected and customer service exceeded the norm

I met with Terry about a 2014 BMW X1 and he was very knowledgeable and explained everything to my fiancé and myself. Terry worked with our numbers to get us close to where we needed to be so we decided to go ahead with the purchase. This is when the experience went downhill, I next met with Shahbaz who was the Financial Services Manager. Shahbaz was very aggressive in his up selling of the extended BMW warranties and when I told him that I would like to pass on them he became very arrogant and condescending and tried to use scare tactics to make me sign up for packages that I said that I didn't want. The only thing that kept me from canceling the whole deal was Terry came back in and explained that it wasn't as dire as it was painted and coaxed me back into the deal. I was having a 5 star experience up until the contracts part of my experience which kind of ruined the whole experience for me. I would definitely go back and deal with Terry again but the other aspects of my experience deter me from wanting to go back to this dealership again in the future.

I had a great car buying experience here. Sean Kashani was wonderful! Very helpful, thorough, patient, and a pleasure to work with. I would definitely recommend to all friends and family.

Very professional service advisor. Did not want me to waste money on maintainance not yet needed on the car.

I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In order to do this, we had to scour the entire country until we found the right car. This meant buying a car long distance and sight unseen - a first for me. Pretty scary proposition. We found what we wanted at Laurel BMW of Westmont, Illinois from our home in Birmingham, Alabama. I worked with Chris Cole who made this one of the very best car buying experiences I have ever had. Chris is professional, friendly, patient, and no pressure. He described the car in great detail, provided detailed photos, and gave us the confidence we needed to make the purchase. The process was quick and painless. The car arrived yesterday and it is exactly as represented. Can't say enough good things about Laurel BMW and Chris Cole. Would do business with them again in a heartbeat.

I purchased a 2014 BMW X5 from James Randall. James and the staff at Laurel BMW of Westmont were excellent. James customer service exceeded our expectations.

Fast and efficient. Car had a battery issue which we were able to have resolved and reimbursed by the dealer. Friendly people to work with

Timely work, great communication, and friendly service. What more can you ask for?

All good! Easy no pressure experience! Darrell is a straight up honest guy.

We purchased 2 vehicles in 1 week from Laurel BMW in Wesmont, a 330xi and X1. Our experience working with Kevin O'Donnell and Mike Alder was great. They were very helpful in identifying the right car, and getting us the best pricing available. It was the easiest car buying experience I've had.

I was delighted with the service I received at Laurel BMW, particularly Mike Buzzelli. We had a difficult situation with a third party warranty company, both Mike and the dealership were patient and while working through the red tape. Most notably, they provided a loaner car for the duration of the repair time. This was significant because several days were lost due to holidays and dealing with warranty company. I highly recommend the professionals at Laurel BMW, they exceeded my expectations in all areas!

We purchased the car of our dreams with a no-haggle, great value price and with efficient, friendly, expert advise and service. Be sure to see Daryll Phillips when you visit this dealership. He won't steer you wrong as you decide on what you really want in an ultimate driving experience.

Service people are very polite and knowledgeable and do excellent jobs on cars.

Excellent and courteous service provided by Jay. This was a regularly scheduled service.

oil change and inspection on my BMW. Rep notified me what additional repairs that I need in the near future.

The photos, description and transaction were excellent, especially since I was one state away. Thank you Chris and CJ.

Laurel BMW is a high quality dealer with an exceptional, professional staff!

Technical services were to my expectations. Service presentation was heavy-handed upselling that blurs the line between factory scheduled maintenance and prescriptive automotive service. Pricing is bloated, as secondary and primary services are packaged for profitability, not necessity. Solid service at a premium.

Overall satisfaction is below average. Not provided with inspection chart. Car inside and outside were dirty after the service. I was charged around $200 for my first service in a year although service was supposed to be at no cost for first 4 years.

Car inside and outside was dirty after the service I was told that service would be free for first 4 years but charged for the first service in first year itself Service Advisor did not explain what was done while checking out until I called for his explanation explicitly

Three stars for being an A u t o n a t i o n family member. Awesome salesman, kind, patient and very knowledgeable about product. So staff is 5 stars. I'm not disgruntled for the price they quoted on my trade....I'm offended. At $15,000 dollars less than two other dealers offered proves that they merely look at customers as numbers and nothing else. Very disappointed.

After picking up my car last Thursday, I realized that a question I had asked was not answered, so when I got the follow-up e-mail from the service rep the same day, I immediately responded with that same question. I still have not received any answer as of 11:30 the following Monday even though I have gotten two e-mails asking me to rate the service. I had another unfortunate experience in February with the service department. While my vehicle was under warranty, the service was excellent.

Had to get my air bags replaced as part of the large recall. Called and talked to Nick. I had a special case since the steering wheel/air bag with my car now is not the stock steering wheel/air bag. Nick contacted Corporate BMW and got approval to have my non-stock airbag replaced. Scheduled an appointment, got a loaner for the day, picked up the car after work. Worked out fine. Just wish Nick had called me back as he said he would instead of me having to check on the status of the Corporate BMW approval. As a BMW owner, I'm used to this though.

Good service. .

Great place and great experience, serviced both my BMW cars there.

Sean was wonderful. The finance team was very helpful and answered all of our questions. The BMW genius was very patient with me and went over everything thoroughly. Thank you Westmont BMW!

Get it in writing - I purchased a Lexus SUV from Laurel BMW. I found the dealer online while searching for a used RX350, within a certain price range and mileage. I found the vehicle at Laurel BMW, which I know some folks would say, why are you getting a Lexus from a BMW dealer. I found the vehicle history to be good, the price was adequate and after speaking to the salesperson, it seemed like a good fit as someone traded it in for a BMW... The sale and paperwork was easy, fast and seemed to be going smoothly until I inquired about the keys for the vehicle. Turns out they only had 1 key but indicated that they would contact the previous owner and get the other key or they would "see what they could do" to help me get another key ($250)...turns out that once the paperwork was signed and I'm out the door...well...since nothing was written..nothing can be proven. Also, I have personal Military License Plates (USMC) which I've had for 12 years now, on 3 different cars but somehow, they could not transfer them so I had to pay $160 for tags instead of the $25 transfer fee...I went to the DMV 30 days later and transferred the tags to the new car with no problem...and was told that the dealer should have done it and to return the dealer tags... I've emailed the dealer's mgmt staff a few times and all I get is that it was not promised so...get it in writing before you walk out the door.

Doug, at Laurel BMW of Westmont, went above and beyond. He took the time to walk me through all my options and made the whole process painless.

Was charged for a service that we were told on the phone would be free. Staff on site was polite and did tell us the information we received on the phone was in error before we had the work done. Service that was supposed to be completed in an hour and a half took almost seven hours.

Very good experience with the sales person, Kristina Gurskas, but the dealer in Westmont needs to spend money and remodel the store. If they pretend they sell luxury cars, then they need the store to look accordingly. The finance paperwork took a little too long in comparison with other cars I purchased....Richard, the store manager, was also very good and helpful.......Overall very good experience buying/leasing the car.

The 60 day warrenty sucks. It dosent really cover much. I bought my used car and 6 days later my wheel was shaking like crazy because they just pad slapped my car and i needed a new brake job. Now the brakes and super squeeky and annoying. I didnt get a second key for my car and go no return call back if they can give me another one. I got a good deal on a 2008 bmw328xi but that warrenty is stupid. The service writer i had was very understanding and nice.

From the first time I walked in I was treated with respect and they took their time in what I wanted to know. I feel that I bought a car and not sold one to. They answered every question I had and were patient. I never felt pressured.

Terrific! Michael Powalski is a very thorough and a service minded BMW tech. Hi is very prompt and attentive to customer needs. Bob - service manager - is also excellent and goes out of his way to serve the customer. Thank you

Was a positive experience all the around. I would recommend this dealership to anyone who is thinking of buying a BMW.

I was pleasantly greeted by the service rep upon my arrival. He provided me with a full evaluation of services recommended for my vehicle. The service rep explained in detail everything that would be completed and gave me an expected time of completion. Happily my car was completed under the estimated time. In conclusion the customer service provided was exceptional.

This dealership has an expansive inventory. The staff is knowledgable, professional and treats customers respectfully.

A great experience all around! Not your typical car dealership. My sales rep Kristina, was wonderful! Knowledgeable and super easy to work with! Very familiar with the product and all of the features too! No pressure sales experience and we got a super deal in the end! I look forward to working with them in the future and would definitely recommend Laurel BMW to anyone looking to purchase a new vehicle!

This was the worst buying a car experience I have ever had they sold me a standard car that was not advertised as standard and will no take it back the dealership knew that I lived in Ohio but did offer to say you can't drive the car a 150 miles the cars is my worst buy. If anyone is buying a car please don't rush into it do your homework before buying

Good job repairing car under warranty. That is all I have to say.

Bought a used Porsche Boxster from Laurel BMW/Audi. Great customer service from beginning to end. I live in Ohio so had to have the car shipped and Mike found me a good shipper for a decent price. Mike, Chris and Jason were all great to work with and were very patient with me during the buying process. We had numerous emails, texts and calls and they were very understanding with it being a long distance purchase. HIGHLY recommend.

Easy appointment set-up. Vehicle service completed as promised.

We could not have asked for a better salesperson than Terry Mancuso (and his manager, Rich). They bent over backwards to get me the car I wanted with the extras I thought necessary. More than just being good salespeople, they are men of integrity.

I purchased a certified 2013 BMW 335i. The experience was average.

Great dealership! Highly recommend. CJ Levi was very pleasant and professional throughout the entire sales process.

Honest and professional. He explained everything to me In detail.

I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she put her best foot forward. Lilly was the best automotive salesperson I have ever met. Additionally, I had the privilege to meet the Laurel BMW Sales Manager, Rich Stoll, who sweetened the deal for me. Lilly and Rich were an amazing team and I will always refer them and Laurel BMW to my clients, friends, and family.They are the best!

Took my cr in for service at the BMW dealer in Westmont. my CSR was Jay Buis

I never like the whole auto purchase experience but since it's a necessary process, I tend to gravitate towards establishments that I'm most comfortable with and seem the most reputable. Laurel/AutoNation is not close to my home. There are at least 4 dealerships closer, yet this is my 4th vehicle that I've purchased from Laurel/AutoNation

This was a great buying experience from sitting with Chris Cole and learning about my options to finalizing the financing with Shawn. I would highly recommend BMW of Westmont. I would also recommend the 528i with the 4 cylinder. The sport feature feels like it's a 6 and you save a few dollars.

The signage to find the parts department is confusing, also there is a door that clearly states "Parts" with an arrow that is now the receiving area!. My service at this dealership has only been okay, I arrived on a Saturday morning at open once, and had to wait over 15 minutes to even be acknowledged. While they apologized and said they were short staffed, they should know that Saturday's require additional help to meet demand.

The experience itself is always easy and pleasant. However, the cost of repairs is expensive.

I bought a bmw 435i from them. Loved the staff, they we're very respect full and gave me a good price.

I have problems with doors lock and I go to repair thay do 2 pothole in my door bad bad service thay don't know how need to repair cars.. Saler and manager so unprofessional thay give you high price and speek with you like stupid never help you thay won't just sale car and after say good bye

Well done by all individuals. I service my two BMW's here for several years now and have been very pleased.

Great service, good people, awesome facility. Free coffee.

I got good service in this store, the dealer is very nice and kindly, they give me good advice and help me to save money on the service

Positive, will recommend to friends, family, if they are considering buying a BMW.

Perfect service and communication. Took care of all issues and recalls.

Very good service and repair work. Jay is always a pleasure to talk to and gets the service done in a professional & efficient manner.

Lilly had the two cars I was interested ready for viewing. She quoted me a fair price for the vehicle and showed me how to use all the options on my vehicle. They made the visit pleasant and the process easy.

I go there for parts. The guys are friendly, knowledgeable and give me a discount if I ask for one.

James really helped me solve a problem I was having with our new key and made sure it was covered under warranty.

Excellent service at dealership. Very fast in and out. Always great

I hate buying cars -- really hate it. This was a very different experience and I thank Jeff for his initial help in deciding which car was right for me and then Terry for making the final process -- relatively painless. The entire team at Laurel were great -- and I LOVE my car

Must give a shout out to the buying process I have encountered in general. In particular, Manty was of tremendous help to making all aspects of the sale as smooth as possible. During the inquiry of the car, there were a few issues I mentioned that did not meet my preferences. These were promptly addressed at Laurel's expense before any discussion of sale. One of these issues was not a simple modification. As members of my family and I have purchased 6 vehicles from this dealership over the years, it is indeed satisfactory to see their client oriented philosophy has remained intact. I am recommending this dealership for any potential exploration of purchase.

Very intelligent sales personal they did a good job getting me the loan very positive attitude

I absolutely hate the process of purchasing a new car and dread going to car dealerships but my experience with Lily and her team at Laurel BMW in Westmont Illinois was fantastic I will actually look forward to going back there for my next purchase.

Terrible bought 2011 x6 in less than 200 miles the motor locked up. I tried to return the vehicle under the return policy, the said no, because the motor locked up and they said I had to return it in operable condition, so they did not want they want their car with a locked up engine. The sales managers have done nothing but lie to me, ever since I signed the loan papers. They said we are helping you but I called warranty company and gues what like I figured they never paid for the warranty but I bought the car a week ago. DONT TRUST THIS DEN OF THEIVES AND LIARS

Worst dealer I have ever seen worst customer service ever they trying so hard to cheat the people

They took care of my flat tire quickly. Only small quibble is I wish they had loaners available for emergency situations like mine but otherwise everything was fine

It was my first time being in Laurel BMW of Westmont. I had my air condition fixed and was help with SA Mike Buzzelli, he was helpful and communicated well. They diagnosed my car and I waited about couple hours or so. They had to order a car part and told me my car will be fix the following day if I choose to leave my car at the dealership overnight. I decided to leave my car and got a loaner car. Unfortunately, according to Mike, the car part that came in the following day was broken and did not get my car the following day. The issue was resolved but the car was not ready as scheduled. It was just a little inconvenient but I understand things happen and other than that I am satisfied and will give this dealer another shot.

Great staff that kept me in touch The repairs were exact.

Rich Rams is a great guy at Laurel BMW. We purchased our first vehicle in 2003 through Rich. We bought four other vehicles over 12 years. Rich always served our us in highly professional manner. Laurel BMW deserves five out of five STARs, however, I am giving them 4 for overall. This does not reflect on Rich Rams. Auto Nation needs to train their guys in Finance so that they can serve repeat customers in highly professional manner.

Don made my purchase smooth, quick and a fair price for an excellent car. Thanks Don!

Best experience I have had buying a new car. I particularly appreciated that an actual purchase price was sent over the internet, so I knew going in that I could buy the car I wanted. Only needed to test drive it!

Leased my 5th BMW from Laurel BMW after my last one was totaled in a wreck in Glacier National Park. I have always received great and courteous treatment from my knowledgeable sales rep Kevin O'Donnell, prompt and great auto service, and basically just a comforting atmosphere at Laurel. I highly recommended this dealer and any BMW model, especially 328i xdrive.

I've been coming to Mike for over 5 years and two BMWs. He is the reason I bought my second. Won't service anywhere else.

Wonderful satisfying experience! The staff made every effort to make my process pleasant and efficient. I would wholeheartedly recommend Laurel BMW to everyone!

WERY BAD DEALER,WE LEASE BMW 650 IN 2013 ,DEALER CHARGE US 456$ FOR DENT ZONE INSURANCE -FINALY CAR HAS DENT -DEALER' CHARGE ADDITIONAL 400$ FOR-/ EOT EXTERIOR/... CAR SIT 2 MONTH IN SERVICE NO ANY EXCUSES .....BE CAREFUL WHEN SIGN CONTRACT....DEALERSHIP PROMISE REMOVE 350 $ DISPOSITION FEE BECAUSE WE AGREE NOT BUY CAR AFTER LEASE END..FINALLY WE NEED PAY EXTRA 350$ .WE NEVER LEASE CAR FROM BMW AND USE BMW FINANCIAL SERVICES PROGRAM...

Great friendly service. Fixed and ready when promised

Service and experience were exceptional as always. James Randall at BMW of Westmont is always exceptional, knowledgeable, easy to work with and truly exemplifies the BMW brand. Keep up the great work Thank you

Rich, Shaun and the whole laurel BMW team delivered my car as promised and in an efficient professional and friendly manner. Every detail was thought of and attended to.

Good service and professional salesmen. Knowledgeable and not pushy. One big downside: they spring a Mandatory Binding Arbitration agreement on you during the final phase of your purchase. This agreement prevents you from suing in the case of fraud or negligence. I suggest doing your research on this agreement before signing it.

Very professional and friendly staff. The salesperson (Luke) was extremely helpful, knowledgeable, and guided us throughout the buying process. Laurel BMW of Westmont is a great place to buy a car, I highly recommend it.

I was in and out in the time period they quoted me when I first arrived.

Lily was very helpful and knowledgable .. I was very happy with our purchase. Most .. I will feel very comfortable calling her with any questions and or with service.

Reno is the best sales person on the industry. None better!!

Love it's very professional and friendly. Nice people to do business with

My run flat tire had a problem, I stopped and was in and out in a little over an hour, with a new tire.

Nice, respectable and professional experience. This is the second car we've purchased from this dealer and would always return again.

Excellent service and customer service..... ..........

I had a good experience with buying no issues there, I bought a used car and I was given only 1 key. When I had gone for a test drive they told me that they do have the second key and now after I purchase the car they say that they do have only one key. Why the hell do they have to say that they have both the keys and they after I buy the car say that there is just one key. I was really pissed off and now the new key for the car is costing me $400. Now one more problem, this problem occurred just the second day after I bought the car when I unlock the car with the key the passenger side front door would not open I have to manually open it from inside, I did not to anything to the car they problem came all by itself now when I call the BMW showroom and let them know the issue they say that since it’s out of our lot we don't take any responsibility, now the repair for that is costing me again $500-$600. Why would they do all this just to sell a car I would be happy to buy the car with problem but just if they let me know the problem in advance why should they lie just to sell a used car which is costing me $1000.

Expert and reliable service. I personally commend Jay Buis who has been my service representative for years and has given expert and sound advice.

The service advisor did an excellent job. He was very thorough and listen to my questions and responded in a very helpful way

Service staff is very professional and took time to explain required and recommended service based on mileage and manufacturer recommendations. I was promptly notified when the vehicle was ready to pick up. The only downside was the wait when arriving to drop vehicle off before someone was available to speak with me.

Although the I didn't purchase a car, Luke was attentive, thorough, and calm; I didn't feel pressured to make any rash decisions! Luke assured me that he would keep an eye out for any new vehicles that meet my criteria. I'll be happy to do business with Luke and hopefully buy a car from Laurel BMW in the very near future!

I purchased a new 2017 X3 35i at this dealership. It was the most enjoyable, and stress free car purchase experience I have ever had. I also was given a fair price.

Hard to obtain a reasonable appointment. Different information provided regarding information needed to maintain car. Once appointment made and car dropped off things went smoothly. James was excellent.

great service, Aaron McCall helped me and got me in and out super quick.

I was driving on the interstate in another state when my tire warning light went on. I thought the tires just needed some air and located a BMW dealership near my destination. It turned out that one of my tires had exposed cords. One of the service advisors, Aaron, was quick to arrange for replacement tires in a timely manner.

Recently purchased a certified pre-owned 535i The Sales Team of Luke and Chris were very friendly and professional throughout the buying experience. Highly recommended.

I have purchased multiple cars from Laurel BMW and would not even consider going anywhere else

The car buying was made so easy by these guys. There are really honest, and very helpful understand your needs on what kind of car you would like. Their service is excellent . Unlike many dealers, they do not push you to too hard on settling down on a car, but help you buy a car which you would really like.

Darrell is extremely professional, very knowledge and a class act. There is no one else, I'd rather buy a car from other than him!

My car needed some repairs, a new battery cable, and some front end bushings. they got fixed.

Aaron McCall is the greatest! He is so knowledgeable on these complicated cars. I just turn it all over to him.

My agent Rich Rams was very responsive but I received a fairly heavy sales pitch to buy a service prepaid plan from the finance guy. Also the cupholder cover was broken, and this was not noticed by the dealer despite it being a certified preowned vehicle. I figured they would have gone through the car once more before I took delivery. They were willing to work with me on a satisfying sales price, however. Don't hesitate to ask for Rich if you visit the dealership or see a car online from there.

Jay Buis was very helpful and prompt in helping with my recent service visit at the dealership

The sales guy was great, and personable. We bought a BMW X5. The whole thing was done quickly. Wasn't the usual in the dealer all day thing. We picked out a truck, test drove it, traded in our old BMW X3, in the finance department, and out the door within 2 hours. It really was looking at the trucks that took the most time.

Chris Cole answered all questions and was very easy to work with. I didn't feel pressured at all and they made the process as easy as possible being from out of state.

Bought a certified pre-owned 2014 X3 from Laurel BMW in Westmont after finding it online on the BMWUSA website. Wrapped up the financing through Laurel and fly to Chicago to pick it up and drive it home. First rate experience all the way. The car was as described and my sales associate Luke Wierzba had all the paperwork ready to go when I arrived at the dealership. Laurel BMW gave me a ride from the airport too! We wrapped up all the inspection, financing and paperwork in just a few hours. If you're going to buy a used BMW, a certified pre-owned is the way to go as you get and extended warranty for the vehicle. Thanks Laurel BMW for a great experience. I love my "new to me" BMW X3!

awesome service, great staff, best deals, lily was a great salesperson, very honest, even delivered my car at my house, very welcoming dealership

Had a great experience with Doug Planko. Was Very Knowledgeable and helpful in the entire process

Great car buying experience! Go see Sean- he is truly committed to service and ensuring you are satisfied with your purchased. I purchased a car on Saturday and after browsing other bmw dealers in the area he provided the best deal and service.

Excellent customer service. Quality service in few hours.

Was looking to replace my old BMW 325I with a newer used 3 series sedan. My internet search found that Laurel BMW had 2 cars that were comparatively had the best bang for the buck. Visited the showroom with the common apprehensions about car salesmen. At the dealership Chris Cole showed me the cars. I was consciously trying to make decisions with my mind than getting carried away in the sales talk and deciding with my heart. When I discussed the cars with Chris, I did not feel that I was getting a sales pitch or was under any pressure. In between I watched him talk with other clients on the phone and did see a genuinely helpful saleman. I bought the car from Laurel BMW and altogether it was a good experience.

Jay Buis is always very customer service oriented. I appreciate the great care he takes in ensuring I am well taken care of.

thought I'd found a dealership 90 mi from my house that I could be confident in, I was wrong. Made an appointment for service oil change tire rotation, and check convertable top, and inquired about a recall notice I had received and the advisor said BMW makes parts by Vin and they woud let me know when part was available. Appointment day I was there 15 min early, met my Advisor Jay he recommended a couple of additional services as long I was there and I agreed. estimated time 2 hours and was told he'd let me know about the convertable problem. 3.5 hrs later I inquire whats happening they says just finishing up paperwork 15 min later pay bill and inquire about convertable problem Jays at lunch tech looks at bill and says it was a sensor $79 labor and I was billed$56.65 for inquiring about the recall when I made my appointment

BMW provides the best customer/owner experience in the industry. I have owned Mercedes and Audi. I currently own BMW and Porshe. Nothing compares to the BMW ownership experience. The cars are of course excellent but the ownership surpasses all others.

I had my BMW 750LI serviced and was provided a loaner vehicle , I was happy with the services provided and price. My car was returned clean inside and out

Great customer service. Loaner car was available, which made it very convenient.

Pat, Kristina and Jason were amazing from start to finish. This is my second purchase from Laurel and I'm a client for life. Thanks to all involved!!

I had a very good experience at this facility. Everything was very easy to. Vesna has been working with me with two cars now. She is awesome.

If my vehicle was a dependable as the staff at Laurel BMW...It would be defect free.

Terry was a true joy to work with. Very competent, caring and responsive.

Purchase of my CPO BMW was effortless thanks to Barry's efficient and honest handling of all the details. Got the car I wanted thanks to Barry.

My windshield on my 3 & 1/2 month old 340XI was hit with a rock on the expressway and this needed repair/replacement. Service Advisor Lindsey gave me pros and cons of each ehich made my decision easy--replace!! She notice a few very very minor dings on hood and said she would make sure they were touched up. Although service might be finished in a day to endure I would not be without a car she arranged for a loaner as she explained they had 4 techs who were certified to replace windshield and depending on when they started it could be 2 days in the shop. She kept me informed as to status snd in fact car had to be kept overnight so her insight to obtaining a loaner worked out perfectly. The completed service was great and the staff were all very pleasant. I have taken previous cars to Laurel for service and always had excellent experiences. They are definitely high on my list--service advisors--techs--general staff!

Wouldn't take my car anywhere else! Haven't taken may cat to any other dealer in the last 19 years. Jay Buis is fantastic. Honest , reliable and great service, can't ask for anything more!!!

I always enjoy bringing my BMW X5 for service. The agents who work there are all so nice and friendly! They always have my car ready with a nice car wash! Also, they always give me a very top of the line loaner car to use. They just gave me 2016 BMW X5 to use. I feel like I have been treated like a VIP.

I worked with James Randall at the Westmont BMW Dealership to have my Z4 serviced. He's a total pro as he always keeps me in the loop when it comes to what's best for my car. Plus, he gave me one incredible rental while they took care of the convertible.

I order full detailing service. When i pick up my car i saw dirty windows , all vent not clean at all dirty navigation screen dirty instrument cluster . I spend over $200 for that service not recomended

Service experience at Laurel BMW is always positive.

Thanks to Jeff Abbas and all at Laurel BMW of Westmont, my purchase experience was smooth and quick. Just like all my prior purchases at Laurel, Jeff's attention to detail and making sure that I was well taken care of during the process, and after as well, was very special and well done. Jeff was terrific in helping me purchase a very hard to find (but worth the effort!) 2016 M2.

It took me 5 calls to the dealership to get an appointment. I was put on hold each time for 15 minutes. I called and left a message with the general manager (he did not answer) and he never called me back. I believe that I was given services that I did not need.

Rich and Jori were very professional and pleasant to do business with, answered all questions and no pressure tactics, would highly recommend them, lp

A+ across the board. BMW of Westmont is exactly what you would expect from a dealership. I strongly recommend them for purchasing/leasing or servicing your vehicle(s). Thank you !

Jay Buis is an excellent service advisor. He has always been professional, knowledgeable and personable.

Terry greeted us very professionally and was exceptionally knowledgeable regarding the BMW series.

Great experience with Darrell, very friendly and accommodating. Rich is extremely efficient with no "gimmicks" manager. It is the second vehicle bought from this dealership, will come again.

The service was fast (Less than 1 hr for oil change and 25k mile routine maintenance check), The facility and waiting area were both clean and the car was washed when given back.

Aaron in service was phenomenal. I would recommend this dealer to all my friends.

I bought my new BMW 3 Series there, as well as I had a clear coating put on the hood, mirrors, and front of the car for protection against rocks and bugs.

Worked with 2 BMW dealers. Using Costco Auto program gave me a price point. Purchased at a closer dealer who would match Costco price. Both dealerships were welcoming and helpful.

Set appointment online, and service was promptly done.

I had a great experience at your service department. I end up at Laurel BMW due to the multiple problems I had at a different dealer with repairs. Finally I had a good explanation regarding my car issue, an explanation I could understand, and repair was done in a timely manner. Thanks a lot !!

The service was excellent and my contact person (Aaron) advocated for my repairs with BMW to minimize the final cost.

Purchased 323 series and love it. Everybody at bmw is very nice and will help you with anything. Make sure to ask all your questions and get a diagnostic of the car so you don't have to go back several times.

I just purchased my BMW from this store. Barry Levsay was fantastic. He was very nice and friendly. I have been given one of the best customer service and was halpy with my purchase. I see that this store does not only aim to sale but maintain good relation with customer. I see thats a huge plus as I noticed pushy sales or ignorant sales/finance managers in other stores. They did give me good offer and follow up after sales. Everyone in that store is pretty nice and helpful. I see that they care about their customers and do their best to maintain high quality service. I am planning to buy another BMW and will definitely be back to this store without any hesitation.

Mr Abass was a pleasure to deal with and made sure every need was addressed. Mr Abass is a Fantastic sales person with outstanding customer service focus

Simply put ... a great experience! We worked with Tony Alonso who has been a Client Advisor working for Laurel BMW for over 21 years ... and it definitely shows! Tony was on top of his game, very considerate, thoughtful, and made us feel like we were the only customers he was working with before, during, and after our purchase. He helped us find the right Certified Pre-Owned BMW at a very reasonable price. Also, they were very good about the value they gave us on our BMW Trade-in. Finally, Tony and Jason Saxton (Finance Director) were well prepared with all paperwork and in no time we were finished and on our way with our BMW. What a great experience. We would definitely do business with Laurel BMW in the future. Well done Tony. Well done Laurel BMW.

BMW of Westmont is a professionally run facility that always puts the customer first. James Randall is an experienced service representative who understands the customers needs and makes every repair experience a positive one.

A neighbor recommended BMW of Westmont based on used cars he had purchased there. I could not be happier with our car. I saw it online filled out a request for info and they responded very quickly. Our salesman handled the whole process very professionally. Never left us hanging. He made an effort to understand our particular situation which made all the difference in the world. We had our mechanic check the vehicle which again was not a problem as he confirmed the condition. Since the principle driver is our son and he was not able to see the car there was an additional day in delaying our final decision. Again this was not a problem. Our salesman was understanding and supportive. I heartily recommend BMW of Westmont for used cars. PS the finance office was excellent too!

We purchased a used SRX and it was a great experience; no hassle, no pressure and a very straightforward conversation. We were treated beautifully both by our salesperson and in finance. The car was immaculate, drives beautifully and runs like new. I'd do the whole thing over again in a heartbeat!

Always come to Laurel for service., Quality, service and empathy for costs all part of the approach.

Barry was great to work with. He was able to understand my priorities of what I was looking forward to leading to a great car at an awesome price.

I visited Laurel BMW for the first time in several years as I inherited a BMW X3. The time it took to drop off my car was incredible -- probably 40 minutes of sitting in the service person's office. Then when I noticed that the speakers no longer worked after they repaired the issues I had with the windows and the mirrors, I brought the car back to see if they could take a look at the speakers, only to be told that it wasn't their problem. So their focus on customer service was "It's not our problem". Needless to say they have lost me as a customer -- I will certainly use other service centers in the future, and will drive to Schaumburg to purchase my next BMW.

I dropped the car off for an exterior detail service with wax. It was done within the time-frame promised and the job done looked excellent! Highly recommended!!!

I bought my first BMW at Laurel 14 years ago and still go there for maintenance and repairs.

Very very rude people works in Laurel BMW in service dep. Very disappointed with Lindsay, she doesn't know how to talk with customers and she has to learn how to be polite and respectful. We bought 2015 x5 diesel in Bill Jacobs and vehicle has programming recall. Laurel BMW is closer to our home, decided to bring our vehicle there. By calling and making an appointment politely asked if I could get a bigger louners car as x5 or 5 while they will take care of the problem of our vehicle, on the phone they said that there is no problem, we will get what we want. When I brought my vehicle and asked for louners vehicle this girl was mean and sugested me to call enterprise or even go to Bill Jacobs and maybe they will privide me x5. These suggestions was over the top, I took my keys back and left. It doesn't matter what kind of car I will get, it matters what kind of customer service I will get!

Great customer service. I was given a loaner and the service was done early

Overall my experience was great,great service polite salesman and manage,the only bad thing was the wait,paying cash for the vehicle we had to wait as if we were having the vehicle financed other than that I would recommend a friend and shop there again.

This is my 6th Transaction From laurel BMW. I leased a 320i . I love it.

Derrell made my buying experience quick and easy! He was extremely helpful and kind. He provided top notch customer service, better than I have ever come across at any other BMW dealership. I will be coming to him for any other future purchases. Please ask for him, you will not be disappointed!

Everyone was very courteous, knowledgeable and helpful.

PURCHASED A NEW X 5; STAFF WERE VERY PLEASANT AND NOT PRESSURING.

Knowledgeable, skillful, helpful, accommodating sales associate (Darrell Phillips) provided us with a pleasant and mutually-satisfying leasing transaction. Repeat visitors to the Laurel dealership, we have always been regarded by him and all others as valued and appreciated. The ambience is fresh, clean, and agreeable. Staff other than Darrell friendly and welcoming. Oh yes, the coffee is delicious!

Jeff Abbas guided us through the entire sales process with a high degree of professionalism, courtesy, and knowledge. Jori Renc fulfilled the financial services with great energy and accuracy. Would highly recommend Laurel BMW. Looking forward to the relationship.

Have bought/sold several vehicles from Laurel BMW over the years and couldn't be any happier all around. Service department has been great as well.

We couldn't be happier with our buying experience. Our sales representative took the time to listen to what we were looking for and stayed in close communication until the transaction was completed as well as after we took delivery

Beware of BMW leases Did you know they charge you if you don't lease from them again at your lease end ???? I am so disappointed in BMW I have been treated very poorly I will never buy another BMW They want to pressure you into another purchase at lease end Threatening to charge you for trumped up charges Even when I returned the car with 7000 unused miles You get directed to some real bad guys in Ohio Bottom line BMW does not care I will not pay their end of lease bogus fees but I will keep Spreading the news to save others from going through this mess Funny the owner who responded to my post proved my point They have changed the reason for their charges so many times they can't keep their story straight? The guys in Ohio are telling me the extra charges are for a ding in the bumper or was it the door??? Who really knows ,since the car more than likely resold within days of my return Thanks to the great condition I returned the car in Not to mention the bonus extra miles I paid for ,and I did not use My gift to BMW !!! I did leave a message for Guy Need this resolved the charge needs to be removed The charges are unlawful I wrote a letter to BMW North America You can't treat your customers that way I will continue to fight til I am heard !!!!!! Not fair !!! Spoke to Guy at Westmont BMW he was very unconcerned and RUDE When will car dealerships care? They always think they can take advantage of women so very sad !!!

Parts department is compete joke. They tried to charge me double price for windshield upper molding. Every other dealer in Chicago area asking 31$ they tried to charge me 60$. Stay away from this greedy crooks place.

Tony Alanso helped me greatly in my search for the right car. He was very personable and professional.

Honestly, I never had such a nice experience car shopping. The Sales Staff was helpful and informative and I never felt pressured.

I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll, specifically. If you're looking for a BMW, stop by Laurel.

Very helpful service and staff. I like the easy and professional atmosphere and will always come back to get my BMW serviced at Laural BMW.

Recently I purchased a 2013 Cadillac ATS, from Rich Rams at Laurel BMW of Westmont. Rich made the entire experience smooth and painless. He listened to my questions, assisted in finding out more information about the vehicle and was very straightforward. I'm very happy with my recent purchase and will definitely recommend Rich to family and friends! Who knows; perhaps my next vehicle will be a BMW and if so, Rich will be the guy I contact. Thank you, Rich!

beware of BMW Leases End of lease time they charge you all kinds of trumped up charges ''!!!!!!!

Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.

I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and the 3-series, as well as different models within the series. If there was an issue he didn't know, he didn't snow me, he researched it and got the answer. We did multiple test drives and I never felt I was being sold. Mark the manager was involved as the process progressed, and he was as helpful as Luke, He also was just as personable. When I negotiated to purchase, there was calm low pressure give and take that resulted in a deal that I think everybody was happy with, especially me. And when I went to finalize, I got good explanations from the business/finance department, and the manager came in to clarify and resolve an important issue that could have been a sticking point. Even my 'genius', Giselle, was all you'd expect from the delivery group, knowledgeable and enthusiastic. The followup service visit to install and adjust items was just as positive with James. I have to say that this was my best car buying experience, and I've had a few. A great no-pressure visit with a very positive outcome.

Great customer service, very responsive to inquires/questions

Marc and Barry took care of my needs and made it a quick and simple process.

My experience with the advisor was positive Been a customer for more than twenty years

I came to service my car's breakdown. People were nice and service is good, however if they work Saturdays will be awesome

Explained all the problems clearly. Helped me to make a decision whether to keep the vehicle or sell

Bought my new X5 from the folks here and every single step of the way was professional and painless. Why can't car buying be like this all the time. Definitely will make my next BMW purchase from here.

I dont know how much Laurel BMW pays for these positive reviews, but I've never experienced worse service. I've called almost daily to get a simple quote, and not only do you hold forever, you will get bounced around until you simply can't take anymore, and hang up. Just tried again. finally got a voice 3 minutes later, was told to hold for service guy, then a shocker, "they're all busy can I take a message" I told him that it will just get added to my previous 4-5 messages and I know no one will call me back. Simply horrible. Unacceptable for any dealer to be short staffed, or simply poorly managed. Let alone, a luxury brand. Shame on you Laurel BMW.

The sales agent was very helpful and spent time to understand our needs and offered enough time to test drive the vehicle and make our final decision. Whole process was smooth and we drove the vehicle same day home.

Guys don't ever think to bring ur car in dealer if u dont want thay to stole ur money trust on guy with an expirience from this dealership thay will charge u more for labor than parts cost.

Horrible. Will never buy a BMW from them ever again.

The sales person and manager were quick to handle any price negotiations and work with me. Sales person was very courteous and friendly. The Car was excellent. Transaction and papar work was completed very quickly. I would definitely recommend anyone to purchase a car from this dealership.

Kristina Gurskas was extremely knowledgeable and helpful throughout the car buying process. Best car-buying experience so far. Would recommend Laurel BMW of Westmont dealership 100%.

good dealership

By far the worst service department I have dealt with. Service Manager Pat Womack is disrespectful, rude and does not follow through on promises. Easily fixed items under warranty are charged to the customer with no regard to the warranty coverage. Do not buy your car from here! Do not service your car here! Find another dealership that will value you as a customer!

Great buying experience from start to finish. Professional and team based approach to dealer service and sales experience.

Was there with my friend for her car. Nice employees. Very helpful. Great selection.

I have purchased cars in Bill Jacobs and was very satisfied but when I went to BMW of westmont, it was terrible experience, when I was in dealership there was no one to help and I saw salesperson and some staff talking and standing leisurely without any attention to my presence, some even noticed me but was very ignorant, walked out immediately will never buy car from this dealership who don't care what will they will care after my new car purchase.

Dealership has always been great and now my warranty is out on X5 they still care and go the extra mile for their customer. Would recommend to anyone and would not think about going elsewhere

Had my 5 series serviced with Laurel BMW with them for the first time. Jason was quick and kind, went through step by step about the service and the recommendations. I was satisfied with the service and the way they delivered the car back to me neat and clean. Labor was bit expensive expensive compared with the other competitor around but I'm a resident of Westmont and I prefer a dealer that is in my area. The reason I kept the 1 star back with me, since they are not able to get me a loaner car or atleast a shuttle (and I'm hardly 3-4 miles away from their dealership) to drop my car with them though I called them twice (1 week before and a day before) and I was not able to drive to my work and have to do my office work at my home. But overall a very good experience!

Great experience buying a CPO 750. I had to travel out of OHare and they were willing to take a deposit and hold the car for a period of time until I returned. Chris Cole was very helpful to me throughout the entire buying process. Knowledgeable. Understood my perspective. Overall, a pleasant experience.

Chris was awesome. I had a great buying experience. Car was more than I expected.

Easy to schedule appt . Friendly service and convenient setup.

I had a horrible experience when I took my car for service on August 20, 2015. The car was checked in as scheduled around 11.00 AM. The service rep Jay informed me the that the car there was no loaner and the car would be ready in about 1.5 hours. This was mostly routine maintenance. The car was a little wobbly at high speeds. I was told that they would check and let me know if there would be any charges to fix. I had emphasized that if the car would take longer to fix then I needed a loaner or else I would have to come back as I had other commitments that day. I did not hear from the Jay or anyone else from the dealer ship until 1.15. When I called him I was directed to his voice mail. I left a message inquiring about the status of the vehicle. There was no call back. I finally went to the dealership around 1.45. At that time he informed me that the regular maintenance was finished but he was recommending additional fixes and he was preparing an estimate for that. At this time I was running severely late for my other appointments. I expressed my disappointment at the lack of communication and asked for my car back. I finally got my car back around 2.30 - a full 45 minutes after he had said that the car was ready. and 2 hours over the original time estimate. While I bought my car there and am definitely happy with the 535 Xi, I will definitely be looking for an alternate dealership for maintenance and future purchases.

Five star service, and will buy my next Bimmer from Laurel again. wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.

Update - 8/15/2015 - Just received a call from the dealership that they are willing to work with me on the front end issues with my car. Just on the prompt response and turn around in less then 24 hours, I need to say this place is actively monitoring social media and does care what its' customers think. Revising this to 3 stars, and possibly more pending on the deatils of my resolution. Thank you again to management team for your prompt response. --------- I HAD a great experience purchasing a CPO 5 Series from the dealership. Unfortunately, either the dealer or the previous owner had the front end of the car air brushed to cover prior damages. Approximately 6 months into ownership, the front end paint started to peel off. I called the dealership to explain my situation and they said it was not their problem and that it is my fault for not seeing this when I bought my car. This calls into question either their competency or their ethics when evaluating / purchasing / selling used vehicles. Either their staff did not pick up on the airbrushing, which leads to the competency question, or they knew about it and sold the vehicle anyways which posts a more serious question about their ethics. This vehicle was bought and serviced for its' previous life at Laurel BMW, so once again is it competency or ethics? If not for this issue, they would have had a life long customer, even though I live 40 miles away. If you want to talk or remedy this situation, my information is still in your computer and my sales person was Reno.

Bought a car <2 years ago for 7K (it had 180K miles). Had it towed this week. 3500 in repairs (about 1000K at cost) and would not give more than $100 for trade in -tires were even new. It already had 2600 in repairs before this tow. Poor customer service in service. I love BMW's just not the one's here. On a good note I would work with Rich in pre-owned if I were to go there again. He was extremely helpful in trying to get service to work with me in which they didn't.

the guy did not know the car at all. I know more then him wow

Service doesn't call back. Had only oil changed there and it wasn't done correctly.

I had an extremely terrible experience with Laurel BMW. I have a 2013 BMW 535 XI with 18,000 miles. Just recently, the air conditioning unit stopped working. I took it to Laurel BMW and when they checked it out, they did not find any leak and could not find a cause for the a/c leak. They just filled it with the air conditioning gas and they charged me $230 (even though the car is still under warranty!!). I then complained to the manager, Mr. Pat Womack, who spoke to me in a very condescending manner because I did not buy my car from Laurel BMW, but another dealership. He rudely told me to pay the bill and take my car. My entire interaction with this gentleman is something I've never experienced before. He went out of his way to be disrespectful and treat me like scum. I was trying to explain to him that it was unfair for me to have to pay for the gas leak as my car is still under warranty. Not only was I shocked that I had to pay for a car under warranty, but I also had to deal with the abuse that thrown at me by Mr. Pat Womack. This is completely unacceptable. BMW should be responsible for its products, at least during the warranty period. So if there is a leak in 2 months, am I supposed to pay another $230 during warranty? This is absurd. I plan to take this issue up with BMW of America and to whoever I can. I would not recommend going back to Laurel BMW and certainly not Mr. Pat Womack. THEY ARE CHEATS. THEY ARE TRYING TO EXTRACT MONEY EVEN FROM A CAR UNDER WARRANTY. DO NOT DO BUSINESS WITH THEM!!!!!

This was my first time buying a BMW and working with Laurel BMW of Westmont. I found the team there to be both professional and easy to do business with beginning with my first contact straight through finance. They offer personal service above and beyond my experiences with other car dealerships that sets them apart. I see this as the start of a long history with BMW's and with Laurel BMW of Westmont.

Very friendly and knowledgeable sales agents. Great buying experience with Tony and all the associates. Overall great dealership. Thank you Zee

Thorough inspection. The staff was very honest, and was very concerned with my well being.

Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.

Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.

Vesna, the sales officer has been extremely helpful and very pro-active in the entire process of me leasing this car. It is for her, that i bought this car...it is nice to see BMW's employees are also as the brand itself. Perfect!

Purchased a CPO vehicle. Kristina and sales manger were great to work with. Fair and no pressure salesmanship. Very professional and down to earth. Let them know what you are looking for and they'll find you the right car. I would highly recommend a visit to this dealership before you make your next car purchase.

The team at Laurel BMW of Westmont is quite simply amazing. I purchased my 428 Gran Coupe over a month ago, and am still receiving calls to ensure everything is going well. This is my 6th BMW, others purchased at other BMW dealerships, and all pale in comparison to Laurel BMW of Westmont. I flew from NY to Illinois to get this car, that's how much an impression they left me with. Special thanks to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, great job guys, keep it up!!

We want to thank Chris Cole for the excellent service he provided. We found a used vehicle on-line and inquired about it. He called us right away and was very courteous and helpful. We also want to thank Jason Baker for making our financial transaction as stress free as possible. These two gentlemen were professional and friendly. Our experience at Laurel BMW was amazing thanks to them. John & Tina Gregory