We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

.A loyal customer for many years. Always appreciate the competent and friendly service. Jay Buis has been my adviser for many years and is always a delight to work with. Highly recommended!

Great staff and amazing facilities. My car was repaired in half a day.

Excellent service! Took are of my vehicle quickly!

Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.

Personalized and prompt service

Outstanding as always.

Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.

Courteous staff, new facility is great, work done in the time promised.

BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.

I'm not sure what to say about this dealership. Read great reviews online but had a confusing and uncomfortable experience. Applied for financing online, was told the vehicle would be held until Wednesday. Spoke with someone Monday morning, they sent me a document to sign about payments then received a call about 20 to 30 minutes later, and was told, the vehicle was sold, but they had another vehicle. Received a call hours later saying, that vehicle was pending sale also, but there's another vehicle. Trust just went out the window or maybe even the door. I'm confused

I brought my car in for a recall repair. The service technician said it would be no more than 2.5 to 3 hours. My appointment was at 8am. I'd planned to get in early enough to run errands in the afternoon. The tech, Jay, said I didn't need to call, he'd call when. It was ready. Seven hours later I called to see if everything was okay and if the car was ready to be picked up. The person that answered the service desk phone said "it was ready a long time ago". Nice job Laurel BMW. That's some customer service plan that you have. I hope it's working for you because I won't be bringing my car back there EVER! AND, I'll make sure to mention it to my Bimmer friends as well.

Terrible Store !! Liars !! We have canceled the warranty 3 months ago and STILL waiting for refund. CROOKS !!!

5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D

Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.

Phenomenal service team and outstanding sales and management professionals. Our first BMW and probably Laurel’s staff is the reason why we made the choice.

Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.

Great service and I did not have to wait long!

Amazing experience with the amazing team. Grateful. A five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

satisfactory but expensive

Mike Powalski and Bob Kernwein could not have been more kind to me when my 535 required servicing this weekend. The car had a problem and they were both very proactive and upfront when detailing the issues and the costs. I appreciated the time and care they took explaining the issues. The fun loaner car was a bonus too.

I recently purchased a 5 Series from Laurel BMW and was very pleased with the entire process. I was contacted by Luke Wierzba shortly after inquiring online about a car's availability. Upon arrival at the dealership Luke had both cars i was interested ready for a test drive. We chatted about cars features and packages and Luke was very knowledgeable and did not rush me through the process at all. Luke made the entire engagement a pleasurable experience! I then was brought to Joe at Finance who helped me close the deal on my car. Joe was equally great to deal with and answered all my questions making sure i was comfortable every step of the day. I so far have nothing but positive things to say about this dealership and even though there are BMW dealerships closer to my house Luke and Joe did so well i'm going to use Laurel BMW for service on my 5 Series.

Prompt, efficient, work completely very timely.

Went above and beyond to provide great service!

I wouldn’t go anywhere else! I trust this dealership. They take pride in their BMWs. All while I am there, I have a good experience. Special thanks the Bob Kernwein.

I bought a previously owned car and was very satisfied

Happy to bought vehicle from here. The maintenance service is good .

Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.

I had a flat tire, and presented without an appointment. After the technician determined the tire needed replacement, and one was not immediately available, I was given a loaner car. The repair was completed later in the day. The tire would have been cheaper at an independent tire shop, but I needed a loaner car.

Very good customer service.. and timely on there service

This dealership was amazing. Rich in sales and Andrew in finance were quick, attentive, and they got the job done. To give a better insight, my 5 year old was not a blubbering crabby mess when we left. Real ( not temporary) plates were issued on sight, warranty provided, and best of all.... No haggling whatsoever. Start to finish..... 1.5 hours out the door. Great job guys and thank you.

I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.

If I could give a 0 I would. Bought a car over six weeks ago, still haven’t received registration and temporary plate expired weeks ago. I contacted the dealership 4 days before my temp plate expired and was told “I’m sure it will show up any day now.” So when it did not I called back. Talked to my salesman after leaving a voice mail with finance manager, who by the way never returned my call, and was told “it’s Saturday and that office is closed but I’ll check first thing Monday morning and get back to you.” Waited till about 2pm before I called again and my salesman had no info so I asked for some who could help me. I was transferred to a young guy who was even less help. After getting frustrated I finally asked for sales manager. Explained my situation to him and he said he would find out what happened and get back to me. Turns out because I live in a bordering state my car needed to be inspected by the sheriffs office to verify the vin #. Which had been done the night I bought the car, however the document that was sent to my bmv was rejected as it was handwritten and readable. Then the sales manager tells me he will handle this and correct the problem and get back to me. Never heard from sales manager for a week and a half so I call again and leave him a voice message as he was unavailable. Waited to hear back from him the next day till 3pm. No call back again! So I called him again and yet again said he would have to get back to me as he was unsure about the status of my registration. He actually called me this time, assuring me it is handled this time, but we’ll have to wait and see. I’ve bought over 30 cars in my life and have never had anything like this happen nor had to chase down a dealership to do their job. The dealership made me sign power of attorney so that “they could do the paperwork”, well they botched it and my wife is the one driving around on an expired temporary plate. Unexceptable!

Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!

Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.

Aaron McCall the entire BMW team were great.

Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.

Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!

Excellent service department. I wouldn’t go anywhere else!

Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.

I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding.

I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�

Great customer service and no haggle price. I would highly recommend Laurel BMW.

I have been a customer of Laurel's for a few years now, and the level of a superior experience here was made quite evident when I had to bring in my p-up truck to another dealer for service (not so hot). Each of my 2 sales experiences with Lilly Kolarski (and one for my son!) have been without stress and i felt that I was assisted with my chosen transaction instead of just being "sold something". My service experiences (with James Randall) have been consistently similar. No stress, concerns with the car are dealt with, and visiting the dealership to drop off or pick up the car is more like visiting a friends home ; it's just that comfortable.

basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.

Great customer experience By James Randall and team! Will return as the services Are excellent 🚙

I am so appreciative of the quick service received from BMW of Westmont! I love my car and am so excited to get her back as good as new !! Thank you !

Outstanding experience dealing with Jeff Abbas. He was quick, attentive and worked the system to get me a great car. Thanks Jeff!

Service people were incredibly helpful and did awsome job! I will absolutely recommended to everyone that they try Laurel BMW before going to another dealer!

I went in for a recall service and a couple other small inspections as it relates to my E46 M3. More than 2 weeks later, I finally got my M3 back. No feedback from the service advisor as it relates to the inspections- tech wasn’t available I was told. Furthermore the car needed vacuuming. And a trim piece I asked them to install, they forgot to Thankfully, 7th Gear Auto Repair in Schaumburg exists.

I have dealt with Laurel BMW for over 15 years and appreciate the outstanding customer service I have enjoyed over the years. Just last week my 328 threw a code while on a trip. With the help of the SOS button and a tech advisor on the phone we remedied the issue enough to get home where I called my service advisor, Mike Buzzelli who got me in quick for the actions required to fix the problem. He does a fantastic job! I have never had any issues with my cars that were not resolved quickly and without a problem. The great sales and service staff make Laurel the best place for owning a BMW. I guess that is why I have purchased 9 cars from Laurel. They rock!

Pleasant and professional. Excellent customer service

Great service, professional team. I am impressed!

Great service! I really like Laurel BMW. They don't push any service that you don't want done on the car. I like that. I like you.

i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

Since my retirement in 2012 from Hinsdale employment I have used local service providers in the Plainfield area because of convenience. Recently after several less than favorable results I decided to return to Laurel BMW for service to my X3. Working with Mike Powalski my problem was diagnosed and corrected. After a five year absence from using Laurel BMW I can say that the convenience of proximity is definitely not worth the peace of mind of having trusted, trained service technicians address your service needs. In spite of the commute I will continue to return to Laurel BMW for my service needs. In my opinion their quality of work, honesty and hospitality make them my number 1 choice for all of my auto service needs.

Great service and attention to details! We purchased our 2018 X5 M Sport from Laurel BMW this October. Vesna Vidojevic our advisor did a fantastic job of making sure we are presented with the best line-up based on our specifications. She was extremely knowledgeable of the product and services which made us sure that we are making the right decisions on our purchase. She was very professional and pleasant to deal with. She made our experience with Laurel BMW a memorable one. If we are to rate Vesna and Laurel BMW between 1-10, ten being highest, we give them a 12!

Worst service in over 20 years of driving a car. James is extremely rude and does not know how to interact with customers. I will not only not recommend Westmont for service, I will tell my friends with bmws to go anywhere else. In fact, I’m on my way elsewhere to have the work I need done.

Brandon Valus was knowledgeable and thorough and communicated with me in a timely fashion throughout my service needs. Although I live in the city of Chicago, I drive to the Laurel BMW dealership in Westmont because of their excellent, reliable, and attentive service.

We were very pleased with our experience at Laurel BMW. We drove down from Wisconsin, hoping that the car we saw online was the "one". It was worth drive. Rich Rams was great to work with--very personable and we never felt pressured. Everyone who we worked with in sales and financing was fantastic! We love our 2013 BMW X5!

I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.

Bought a new 2017 model from out of state. Worked with Sean and Mike, and the process was flawless. In and out in less than an hour. Highly recommended.

Brandon V has been my service advisor the last few times and couldn't be happier. He always goes above and beyond!

Fixed recall within one hour as we waited

Great people,great service and a sincere effort to satisfy your needs and requests.

Best Staff! Best Service! Best Place to Buy a BIMMER!!!!

brought my car in for airbag recall. everyone was welcoming and friendly. I added in service because my 2008 has over 90,000 miles on her. I saw it on the suggested service timeline. No one tried to upsell me. car came back cleaner than I left it.

What a great experience. Rich Rams was fantastic and I am very happy with my purchase and I can not express how easy the transaction was. Very personable and welcoming both Rich and the rest of the Laurel team.

I have been a customer of Laurel for many, many years and drive 45 minutes to do business's with them. They are trustworthy and highl competant in providing service for m M5. I hav only good things to say about the dealership. Jay Buis should be singled out as an excellent employee who goes way out of his way to be helpful. A truly honest and helpful person.

I bought a pre-owned sports model BMW 550 and so far I am really enjoying all the features this automobile has. The salesman, Darrell Phillip, was extremely helpful when trying to decide between two vehicles. I also liked the expediency of the finance department in getting the paperwork done in a timely manner. When it was time to go and take my new vehicle I was waiting for more things to do or wait on. Of course my previous automobile was a BMW 540 and the service department was always kind and helpful. Laurel is okay with me.

Maintenance service was great. Treated exceptionally well. Work was done quickly and had my car back in a couple of hours. Brandon took care of me and ran into my salesperson Vesna. It was great to see long time sales people every day. Car looks and runs great!

I was out of town and the check engine light came one in my BMW. I contacted Laurel BMW and was able to get an appointment. Brandon was friendly and got the car registered with their system. Since they had wifi, I was able to keep working and did not need to take time off work. Unfortunately, 4 days later, the check engine light cam on again. I called Brandon and he got me scheduled first thing in the morning. The "programming" in the BMW was out of date so I took a while to get the programming up-to-date. Brandon kept me informed and even ensured that they took me to Panera to get lunch. After the programming was complete, Brandon ensured that additional testing was done so that I could safely drive back home. I would definitely recommend Laurel BMW if you need service for your BMW.

We were so excited to purchase a certified used BMW SUV, but our happiness quickly faded as the car was delivered to us unwashed and the salesman did not go over anything about the car. When we noticed a few scratches and some paint issues on the hood we were dismissed rudely by the used car manager accusing us of doing such damage. We have never been treated like this before and we are so disappointed how they treat their customers after the purchase. Even the online quote was different than what we paid for it once we arrived at the dealership

It's a very good dealership people that work there very friendly and nice every time I go there I feel like I'm home so I highly recommend to go out there and get your dream car #BMW

Absolutely amazing experience that had none of the traditional car dealership stigma. The salespeople are low pressure, honest, and extremely helpful. Lily Kolarski was an absolute pleasure to work with, and got my girlfriend into the perfect car. Also, James Randall has been always so friendly and helpful in maintaining my own current vehicle. I cannot recommend Laurel enough!

James was great to work with. He helped me with a recall (which in the end didn't need to be done). This was my first service experience since I got my car and I wasn't disappointed. Super friendly, fast. The sales side was a great experience, too. I'm glad good service in every department seems to be the standard. It did take a while to get someone to answer the phone when I initially called. I had to try a few times and seemed to get caught in a loop of ringing. Next time, when it comes to service, I'll call James directly. Thank you!

Best buying experience. Will be back for our next BMW. Thank you � Love the new x1

I was sad when I was charged $175 to diagnose that my gas cap was not on properly and that caused the engine light on dash to stay on. but they did do my extended services ie change oil, wipers etc ; what ever else is recommended at 60,000

Excellent customer service. Literally everyone in this place was nice. I even got a "thank you for your business" from the used car sales manager. I can't say enough good things about Rich in sales. If you're shopping here for a used car I recommend asking for him.

Purchased 3rd car with this group and always have a great experience! Will most certainly return for the 4th. Rich is a great guy to work with and I really appreciate all his energies in finding the perfect set of wheels for me, yet again!!

Sean was a pleasure to work with in purchasing our used car. I was rather crunched for time to do a thorough test drive and inspection myself but took it to the maker's dealer down the street, who did find an issue with the brake pad/rotor wear, which was odd since BMW's tech works on commission but his thickness values were twice what the dealer said. (I later confirmed the dealer was much closer than their tech). The sales manager worked with me to reduce the price further on an already excellent deal so I was pleased with my experience.

I don't know how many cars I've purchased from Laurel BMW Westmont but I wouldn't dare to go anywhere else! From the sales team to the service department they're the best!

Monty was great. Very informative and helpful. He made the process quick and stayed with us thru the whole thing. Will buy from him again.

Sub par customer service. They essentially let the product sell itself. I won't buy another BMW here.

Absolutely the worst dealership I have ever visited! Would not cover basic warranty work and then blamed me for the issue even after giving proof! I came there because they were Dinan certified, and after getting the Dinan products FROM THEM, the service manager and GM refused to cover the damages. The issue was a common issue with the N55 and N54 cars, and they absolutely refused to repair the damages caused by THEIR PRODUCT AND THEIR WORK. Some of the rudest people I have ever dealt with in business, and I warn anyone thinking of getting a car or service there, to think again. If you hear the names Patrick Womack, Steve Olsen, or James Randall then just be prepared to be blamed for their mishaps, and treated like you know nothing.

I highly recommend Laurel BMW for their staff, service and overall experience.

AMAZING! Huge thanks to Aaron Mccall for the exceptional service and professionalism. This made my service experience so easy. Thanks again!

Ryan did a great job, really enjoyed working with him. However the alignment service should be part of my warranty, not extra.

I had a wonderful experience. Sean Kashani and his entire team were great!

Bought a used car from Laurel BMW and experience was OK. Already had the car in mind but it still took about 5hrs from start to finish, most of the time was waiting.

Aaron McCall is awesome!

Brandon and Bob at Laurel BMW service did a great job of handling the upgrade of the speakers on my 535. Bob kept in close touch with me while ordering the parts and informing me of costs/schedule. Then, when I went in for the install, Brandon handled everything with great care and attention. How they took care of big and small details made a big difference, like (1) I was unable to pay a toll for the loaner car (wrong lane!) and Brandon assured me they'd take care of it; more importantly (2) when the total due wasn't exactly what I expected they corrected it quickly; most importantly (3) when they caught an install issue they took immediate steps to fix it. I'm very happy with how the new speakers sound, but also with the great service I experienced at Laurel BMW.

My wife and I were pleasantly surprised with Laurel BMW. They were much easier to work with than most car dealerships. Their attentiveness was excellent and I did not feel pressured or pinched to buy things I did not want.

Vesna was an absolute delight to work with!!!

I met with Terry about a 2014 BMW X1 and he was very knowledgeable and explained everything to my fiancé and myself. Terry worked with our numbers to get us close to where we needed to be so we decided to go ahead with the purchase. This is when the experience went downhill, I next met with Shahbaz who was the Financial Services Manager. Shahbaz was very aggressive in his up selling of the extended BMW warranties and when I told him that I would like to pass on them he became very arrogant and condescending and tried to use scare tactics to make me sign up for packages that I said that I didn't want. The only thing that kept me from canceling the whole deal was Terry came back in and explained that it wasn't as dire as it was painted and coaxed me back into the deal. I was having a 5 star experience up until the contracts part of my experience which kind of ruined the whole experience for me. I would definitely go back and deal with Terry again but the other aspects of my experience deter me from wanting to go back to this dealership again in the future.

I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In order to do this, we had to scour the entire country until we found the right car. This meant buying a car long distance and sight unseen - a first for me. Pretty scary proposition. We found what we wanted at Laurel BMW of Westmont, Illinois from our home in Birmingham, Alabama. I worked with Chris Cole who made this one of the very best car buying experiences I have ever had. Chris is professional, friendly, patient, and no pressure. He described the car in great detail, provided detailed photos, and gave us the confidence we needed to make the purchase. The process was quick and painless. The car arrived yesterday and it is exactly as represented. Can't say enough good things about Laurel BMW and Chris Cole. Would do business with them again in a heartbeat.

Service department is phenomenal.

Walked in knowing what and I wanted and walked out very pleased.

Had a very nice experience buying a new car at this dealership. Our sales contact Mr. Andre Devera was very helpful throughout the purchase. He helped us do a test drive, go over various models and options, worked on all kind of documents for the purchase process and awesome support after we bought the X3. He has been able to answer all my queries over the email and always helpful and forthcoming. I definitely recommend this dealership if you are looking for BMW.

I live just a couple minutes from another BMW dealer, but choose to drive over a half hour to buy from Laurel BMW, our third lease with them in a row. Jeff Abbas, my sales consultant, always does a highly professional job helping me, working hard to offer a great deal on the right BMW...without the usual high pressure, ugly haggling and the unpleasant experieince that usually accompanies getting a car. I would highly recommend anyone go to Lauerl BMW, talk to Jeff and see what a pleasure and difference buying a car from them can be!

Fast and efficient. Car had a battery issue which we were able to have resolved and reimbursed by the dealer. Friendly people to work with

I bought the car of my dreams for a great price at Laurel BMW. Be sure to see Darrell Phillips, who was helpful, efficient, and to the point. When it's time to replace our current X3, we will definitely contact him again!

Everyone we worked with at BMW Laurel of Westmont was wonderful! We were fortunate enough to work with Matt Kuhn, which we highly recommend to ask for when visiting the dealership. He made our experience really nice, since car shopping can be a bit stressful. All of the other people such as Mark, Mike and Jason also were wonderful to work with. The entire staff is very courteous, professional and friendly...a winning combination!

I have bought a BMW second time at Laurel BMW, They have a great friendly staff . They will certainly take care of you for whatever you need , I highly recommend Jeff Abbas for everyone who ever wants to buy car at Laurel BMW.

My vehicle just received a regular maintenance checkup. I was greeted by Tim S. in service. He is very knowledgeable and pleasant. I would recommend Laurels service department to anyone that is in need of vehicle maintenance. Thanks Tim for a job well done.

Fantastic experience. Helpful staff with out the pressure.

Chris Cole was professional and made the buying experiance a easy one. I would buy again from Chris Cole.=

Great place. Andre was great to deal with, and was very helpful in sending info electronically since we were far from the dealership.

Our salesperson at Laurel BMW of Westmont, Doug Panko, was very helpful, from the earliest email communications to the final sale. He was not overly pushy, which was appreciated. He made the process of buying a car, which I always dread, much easier.

I called in on a whim hoping to get my car in for service, James answered my call and answered all of my questions efficiently. He was able to get my car in and out in the same day seamlessly. The service department works like a well oiled machine and James was very friendly and helpful. The service department at Laurel have earned my business for life.

The most pressure-free and enjoyable shopping and buying experience I have ever had when shopping for a vehicle. Andre was very accommodating and worked hard to find the vehicle I was looking for. So far, I am very happy with my vehicle and the service received from Laurel.

I'm sure this is probably one of the best dealerships I've been to in a long time, and same can be said about our salesman, Christopher Cole. The process was smooth as butter, which is hard to experience these days. Double thumbs up. Will definitely recommmend it to friends and family.

Overall satisfaction is below average. Not provided with inspection chart. Car inside and outside were dirty after the service. I was charged around $200 for my first service in a year although service was supposed to be at no cost for first 4 years.

Car inside and outside was dirty after the service I was told that service would be free for first 4 years but charged for the first service in first year itself Service Advisor did not explain what was done while checking out until I called for his explanation explicitly

Three stars for being an A u t o n a t i o n family member. Awesome salesman, kind, patient and very knowledgeable about product. So staff is 5 stars. I'm not disgruntled for the price they quoted on my trade....I'm offended. At $15,000 dollars less than two other dealers offered proves that they merely look at customers as numbers and nothing else. Very disappointed.

Easy! Kevin O'Donnell had everything prepared and ready for me when I got there. All I had to do was sign some papers and hand over my check and I drove away with my new BMW M240xi. Easy breezy!

Had to get my air bags replaced as part of the large recall. Called and talked to Nick. I had a special case since the steering wheel/air bag with my car now is not the stock steering wheel/air bag. Nick contacted Corporate BMW and got approval to have my non-stock airbag replaced. Scheduled an appointment, got a loaner for the day, picked up the car after work. Worked out fine. Just wish Nick had called me back as he said he would instead of me having to check on the status of the Corporate BMW approval. As a BMW owner, I'm used to this though.

Prompt and friendly service, with some good advice on prepping the car for a long road trip as well as leaving a car undriven for an extended absence.

I found the CPO BMW 328xi I was interested in on the web. Stopped by in the morning, was greeted warmly by Vesna - long time employee and very knowledgeable, and we took a test drive. New tires, very clean, check history provided, carfax, answered all my questions, pleasant experience. We came to agreement on price, presented with all the options, ... Drove it home same day. lov'in it so far... All Good!!

Get it in writing - I purchased a Lexus SUV from Laurel BMW. I found the dealer online while searching for a used RX350, within a certain price range and mileage. I found the vehicle at Laurel BMW, which I know some folks would say, why are you getting a Lexus from a BMW dealer. I found the vehicle history to be good, the price was adequate and after speaking to the salesperson, it seemed like a good fit as someone traded it in for a BMW... The sale and paperwork was easy, fast and seemed to be going smoothly until I inquired about the keys for the vehicle. Turns out they only had 1 key but indicated that they would contact the previous owner and get the other key or they would "see what they could do" to help me get another key ($250)...turns out that once the paperwork was signed and I'm out the door...well...since nothing was written..nothing can be proven. Also, I have personal Military License Plates (USMC) which I've had for 12 years now, on 3 different cars but somehow, they could not transfer them so I had to pay $160 for tags instead of the $25 transfer fee...I went to the DMV 30 days later and transferred the tags to the new car with no problem...and was told that the dealer should have done it and to return the dealer tags... I've emailed the dealer's mgmt staff a few times and all I get is that it was not promised so...get it in writing before you walk out the door.

We had a wonderful experience with Laurel BMW and our sales person - Lily K. She was technically very knowledgeable and very patient and professional as we weighed our options about which car and whether to buy or lease. We felt all options were presented honestly and we are thrilled with our choice!

No hassles. Great prices. Very friendly, knowledgeable and professional staff. Truly first class all the way! Thank you Mantvydas Rupsas. Not only did you expedite my X5 purchase, it was done flawlessly. Well done sir!!!

Was charged for a service that we were told on the phone would be free. Staff on site was polite and did tell us the information we received on the phone was in error before we had the work done. Service that was supposed to be completed in an hour and a half took almost seven hours.

Heck of an example of HOW you want to buy a car. Great experience and painless process to get in and out with GREAT CPO BMW. CJ did a great job and it was our first BMW. Love it.

Top notch dealership. They all did a great job. Spent all the time we need with us. Explained all about the car and the lease requirements. Tony A was also answering my question and calling me back and emailing me right away. The lady who went with us on the test drive was so nice and sweet (sorry I can't remember your name but you race the older BMW). Will recommend to friends.

It was easy to get an appointment. The customer service was excellent. I was kept informed along the way so there were no surprises. Laurel BMW is where I will service my vehicle from now on

Not your typical car dealership, or car buying experience. No pressure, laid back atmosphere, with a super friendly and knowledgeable staff. My sales rep, Kristina, was great to work with and very attentive to my needs. She was very accessible and very familiar with the BMW products. A great experience, all around! I would definitely recommend Laurel BMW to anyone looking to buy a new vehicle. Thanks so much!!!

This dealership has an expansive inventory. The staff is knowledgable, professional and treats customers respectfully.

Great customer service from the whole team (sales, service, management, finance)! Employees are attentive to customer needs and listen to what the customer is looking for. I purchased my 1st BMW and I'm glad I chose Laurel BMW of Westmont.The whole process of my new car purchase and trade in of the old car went pretty smooth. I was given a fair price for my trade in vehicle. I am looking forward to driving my new BMW and the services of the dealership.

This was the worst buying a car experience I have ever had they sold me a standard car that was not advertised as standard and will no take it back the dealership knew that I lived in Ohio but did offer to say you can't drive the car a 150 miles the cars is my worst buy. If anyone is buying a car please don't rush into it do your homework before buying

A fast, reliable and professional service.

Fantastic experience. Lilly is a pro.

Went in for oil change and was greeted immediately. Staff was friendly and courteous. Would not hesitate to recommend to friends.

Very professional staff. Everyone pays keen detail to your requests. It is sometimes difficult getting into reservations for service, but when you do it makes up for the numerous callbacks. There's a BMW dealership 3 miles from my house, I rather drive 28 miles for the service it's worth it. If you can get Jay in service he's the guy you want to deal with - extremely personable and very professional. Job well done!

We found the used vehicle we were looking for on the internet and made arrangements to see the vehicle with Chris. It was a 3 1/2 hour drive to the dealership. We were happy to see the vehicle parked out front and Chris at the door waiting for us. He answered all of our questions during the test drive and checked with us often as we waited to sign the papers. The vehicle was extremely clean and we are loving our new/used Equinox! Really great dealership.

Exceptional service from front to back.

By far one of the best car buying experiences; I highly recommend Rich Rams. The staff is very professional, and accommodated my busy schedule.

Easy to deal with, professional, not a big cat and mouse chase. Easiest car buying experience I've had! I came from the city to buy from these guys because they came highly recommended ... and they did not disappoint. We'll consider them again in the future if buying another BMW.

Excellent 10

Just came from Laurel BMW at Westmont, Illinois A disastrous day in the service department was averted and saved by Brandon Valus, who is very efficient, transparent and compassionate. He is a down to earth kind of guy who coordinated a deal to save the day. There is an option of choosing a permanent service advisor and I have chosen Brandon for the above reasons .

The service department at Laurel BMW of Westmont was so attentive to all my service needs and they explained everything that was serviced and billed for extremely thoroughly

Honest and professional. He explained everything to me In detail.

Service advisor Jay Buis was excellent and provided me with a loaner despite not having a reservation for one. Definitely recommend working with him.

I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she put her best foot forward. Lilly was the best automotive salesperson I have ever met. Additionally, I had the privilege to meet the Laurel BMW Sales Manager, Rich Stoll, who sweetened the deal for me. Lilly and Rich were an amazing team and I will always refer them and Laurel BMW to my clients, friends, and family.They are the best!

Very good service ......

Great Experience Every time I go There, friendly Environmental, treat me Good n Any Angle of BMW Business, James Randall You Always take of Me Thanks...

Laurel BMW was extremely pleasing to work with. All staff was extremely nice and professional. I bought a car there and am extremely pleased.

Manti is the best!

Jeff Abbas was wonderful and never made us feel pressured. Even when "problems" came up, he always took care of it. Very nice experience. Will be back.

The service was great! Brandon Valus was excellent! I give him a 10!

I never like the whole auto purchase experience but since it's a necessary process, I tend to gravitate towards establishments that I'm most comfortable with and seem the most reputable. Laurel/AutoNation is not close to my home. There are at least 4 dealerships closer, yet this is my 4th vehicle that I've purchased from Laurel/AutoNation

The whole staff was professional and courteous. James Randall was my service writer and he was great helping me with my vehicle issues. Thanks for all the help, I will be coming to you for all my service needs!

I have bought a BMW 328xi @ Laurel, I am thoroughly enjoying the car right now.They have a great friendly staff and reasonable price. They will certainly take care of you for whatever you need, i Highly recommend Rams Rich for everyone who ever wants to buy a car @Laurel.

Service Department is outstanding. The sales department was very helpful as well...My next bmw will be purchased here.

Great experience with Terry Mancuso! As a woman, I found him to be very fair and I feel like I worked out a great price for the car I selected. Terry listened and found the exact car that I wanted. This is my second bmw and buying from Laurel Bmw was much easier than the other dealer. Contact Terry Mancuso if you want to find the perfect car.

Our ervice advisor was very professional, outgoing,and honest. Which is the same thing i can say for the other employees. And the dealership as a whole.

Great Customer service - My BMW Airbag recall was handed very courteously and professionally. The service engineer Mike provided excellent follow through and communication.

Laurel BMW 's customer service at the Service department was totally professional and honest in appraisal and diagnostics. Coupled with BMW's 50K mile warranty - would recommend them any day.

Bought a used 2009 BMW 328i hardtop convertible from Laurel Westmont BMW, and it was a very pleasant experience in terms of car buying, not high pressure at all, very professional, and a very quick process through their finance department. 60 day free warranty was a nice touch. Big thank you to Rich and everyone at Laurel Westmont BMW!

While not the most demanding issues, a annoying one was related to the failure to unlock a rear door. Their service writer ensured that the mechanic examine likely causes and do their best with respect to this intermittent issue. He welcomed me to return immediately with no appointment if the problem reoccurs. Good ownership of issues, and I aqppreciate it.

Expert service, as always. I was greeted promptly upon arrival, and Brandon explained the work which was to be done. I got lots of reading done while waiting, and the beeper went off in no time. The M4 was washed, and off I drove. I couldn't be happier. Thanks!

The service at BMW of Westmont is always top notch! Friendly staff, great service, great loaner cars available, nice waiting area, they keep you updated, and deliver when promised. I worked with Michael Powalski - great guy!

I received help from Aaron in caring for my BMW 2 series when it had low tire pressure. It took 2-3 hours to get completely evaluated but in the end I didnt need to have my tire replaced and my car is driving well without any issues over the last two days. My car was also washed and my windshield wipers replaced. The car's service schedule was also reviewed. Aaron was pleasant and helpful.

After several failed attemps at finding a good dealer, I was happy to work with Laurel BMW and the AutoNation Team who delivered quality service, and competitive deal. Yo soy contento!

Fantastic, top-notch dealership....Mike, Don, Bob...the whole crew from sales to finance and service are always at the top of their game. Never had a bad experience and they go out of their way to make sure your needs are met. If you want a fantastic experience then this is the only dealership you should go to hands-down.

I did an out of state purchase from Laurel BMW and had a great experience. I found the vehicle online and worked with one of their salespeople, CJ. CJ was great to work with. She responded promptly to my questions and followed up with me on answers to them. I flew into town, and Laurel arranged transportation for me to get to their dealership. Once there, the process of finalizing the purchase was very smooth. It has been a few weeks since the purchase, and I am very happy with my vehicle.

James is always extremely helpful. Whenever I have a problem he makes himself available and diagnoses the issue.

This is the 4th BMW I have leased from Lilly Kolarski----All the experiences were good but this last one was great because I had some problems with my previous BMW---Lilly did everything she could to try and fix the car, but I just lost confidence in that particular model----Lilly could not have been more understanding and walked me through the leasing process again and the selection of a model that I had previously leased. I would recommend Lilly to anyone who is looking for an understanding, professional and caring person who happens to be in the car business.

I go there for parts. The guys are friendly, knowledgeable and give me a discount if I ask for one.

Working with Lilly Kolarski was great. She was incredibly knowledgeable and very open and honest when it came to answering our questions. She went out of her way to make sure the cars we were interested would be a good fit and ultimately, helped us pick our first BMW. We live in the city and could only drive out to Westmont in the evenings and not once did we feel pressured or rushed even though we were there after closing hours. The actual buying process was also a breeze. We went back and forth on price a bit and we ended up getting a great deal and did not feel like we were being taken advantage of. In fact, Lily gave us all of the info on a couple of different models and told us to go home and think about it. I was floored. But it 100% cemented our decision of doing business with Laurel BMW and Lily in particular. I would definitely recommend Laurel BMW to friends and family. And I will definitely be coming back when we're ready for our second BMW.

We recently had some work done on our X5 and worked with Brandon Valus. He was extremely attentive, responsive and informative and went above and beyond with his honesty and customer care.

Very nice service very intelligent car sales personnel I would definitely return to the dealer for future vehicles

The Service Department at Laurel is definitely above average amongst BMW dealers between downtown and the near west burbs. Mike Powalski is a top notch Advisor who understands how to please customers and ensure that the experience is painless in the process. I've been working with Mike since 2011 and drive out of my way from the city just based on how much he goes above and beyond. Highly recommend not only Mike, but the entire store for Sales and Service. Thanks Laurel, the X5M is running top notch again!

Terrible bought 2011 x6 in less than 200 miles the motor locked up. I tried to return the vehicle under the return policy, the said no, because the motor locked up and they said I had to return it in operable condition, so they did not want they want their car with a locked up engine. The sales managers have done nothing but lie to me, ever since I signed the loan papers. They said we are helping you but I called warranty company and gues what like I figured they never paid for the warranty but I bought the car a week ago. DONT TRUST THIS DEN OF THEIVES AND LIARS

Worst dealer I have ever seen worst customer service ever they trying so hard to cheat the people

It was my first time being in Laurel BMW of Westmont. I had my air condition fixed and was help with SA Mike Buzzelli, he was helpful and communicated well. They diagnosed my car and I waited about couple hours or so. They had to order a car part and told me my car will be fix the following day if I choose to leave my car at the dealership overnight. I decided to leave my car and got a loaner car. Unfortunately, according to Mike, the car part that came in the following day was broken and did not get my car the following day. The issue was resolved but the car was not ready as scheduled. It was just a little inconvenient but I understand things happen and other than that I am satisfied and will give this dealer another shot.

Rich Rams is a great guy at Laurel BMW. We purchased our first vehicle in 2003 through Rich. We bought four other vehicles over 12 years. Rich always served us in highly professional manner. Laurel BMW deserves five out of five STARS. We will keep coming to Laurel BMW because of Rich Rams in Sales and Jay Buis in Service.

I had a wonderful experience purchasing my vehicle from Laurel BMW of Westmont. The staff was extremely courteous and knowledgeable. I would recommend stopping in if you're looking for a great deal and top notch service. I know I will be a returning customer. Thank you!!

Michael Buzzelli was very helpful. I went there without an appointment and was taken care of right away. The issues were resolved in a timely manner and the car was ready as scheduled.

From the moment I entered Laurel BMW of Westomont to the moment I drove off the lot with my new BMW, I experienced A+ service! Kristina Gurskas, my sales consultant, was knowledgeable, helpful, courteous and very pleasant to work with. The care, consideration and confidence delivered to me as a customer was one of the best experiences I have encountered while purchasing a vehicle! I highly recommend Laurel BMW of Westomont when shopping for a vehicle. Financing and delivery were given to me, as a woman, with respect and graciousness! Well done! Thank you to the staff for, not only delivering an amazing vehicle, but for the excellence in service!

Wonderful satisfying experience! The staff made every effort to make my process pleasant and efficient. I would wholeheartedly recommend Laurel BMW to everyone!

Everything smooth and done as promised in a timely manner.

Good service and professional salesmen. Knowledgeable and not pushy. One big downside: they spring a Mandatory Binding Arbitration agreement on you during the final phase of your purchase. This agreement prevents you from suing in the case of fraud or negligence. I suggest doing your research on this agreement before signing it.

My service advisor, Mike P., was awesome. Very honest about what my car needed and did not need. Thanks Mike!

This is the place to visit if you want a no-hassle smooth transaction where YOU are the focus. You will NOT find high pressure or sleazy sales tactics here. Vesna made it easy to purchase multiple vehicles over the last several years and was willing to work outside the box to get a deal done. Highly suggest you consider the Laurel group for your next vehicle purchase.

Great Service! Will definitely visit again

Nothing But Excellence!!

The mechanic that worked on my vehicle did a great job had the service completed in less than a day.

Good service for our oil / filter change. Aaron recommended a wash if I had the time which I did. Car is clean to boot.

Lindsay was wonderful, on top of everything and so helpful communicating throughout the process of our recall and minor repair.

No used car purchase is without its drama. However, Christopher Cole made it an easy and relatively event-free experience. Thank you!

Excellent experience, great sales and services.

From the moment I made my appointment at Laurel BMW through my exit after service I was amazed at the professionalism and courtesy extended to me. Each and every person went above and beyond to care for my vehicle and answer any questions I had with patience and a smile. I live in the city of Chicago and drive almost an hour to go to Laurel BMW since the dealer in the city (Per....o) who does not even come close to the exemplary service at Laurel.

great experience ! Laurel bmw of westmont is the best!👍🏻

I had a good experience with buying no issues there, I bought a used car and I was given only 1 key. When I had gone for a test drive they told me that they do have the second key and now after I purchase the car they say that they do have only one key. Why the hell do they have to say that they have both the keys and they after I buy the car say that there is just one key. I was really pissed off and now the new key for the car is costing me $400. Now one more problem, this problem occurred just the second day after I bought the car when I unlock the car with the key the passenger side front door would not open I have to manually open it from inside, I did not to anything to the car they problem came all by itself now when I call the BMW showroom and let them know the issue they say that since it’s out of our lot we don't take any responsibility, now the repair for that is costing me again $500-$600. Why would they do all this just to sell a car I would be happy to buy the car with problem but just if they let me know the problem in advance why should they lie just to sell a used car which is costing me $1000.

Low pressure selling environment. Very friendly sales staff.

Great service, really went above and beyond! Thank you!

Service was excellent, Mike did a great job in advising me of what I needed and why. The spa treatment was terrific.

I bought a BMW 135i from Laurel BMW back in December. For starters, Barry was the bee's knees in getting me the documentation I needed as well as being very patient with me and my bank. I was an out of state buyer so dealing with my bank was a bit of a struggle, but Barry and the team at Laurel BMW were very helpful and did whatever they could to get me the car I wanted. The car itself was very clean, inside and out. I recently had it in for scheduled service at my local dealer, and they said it was in impeccable condition. Overall, my experience with Laurel BMW was awesome, and I would recommend them to anyone.

I purchased a new 2017 X3 35i at this dealership. It was the most enjoyable, and stress free car purchase experience I have ever had. I also was given a fair price.

This is the second car we purchased from this dealer ship. Rich Rams was great to deal with. One of the best sales experiences I have ever had.

Recently purchased a certified pre-owned 535i The Sales Team of Luke and Chris were very friendly and professional throughout the buying experience. Highly recommended.

We recently purchased a CPO X5 from Terry Mancuso at Laurel BMW. It was the least painful car buying experience we've ever had, and it was all thanks to him. Terry was incredibly helpful in assisting us with selecting our vehicle. He spent a considerable amount of time getting to know us and understanding our needs, and acted as an advisor instead of a salesperson. He recommended several different vehicles based on our lifestyle, took us on test drives in each vehicle, and did not pressure us at all through the process. He was personable, straightforward, honest, and very efficient. The negotiation process took place in less than an hour, and we walked away feeling great about the experience. We purchased the car late in the day on Saturday, so we ended up signing the paperwork and picking up the car on Monday. We had the great pleasure of working with Jason in the finance department. He too was incredibly pleasant, efficient and knowledgeable. Once again, no pressure, gave us all of the extended warranty options, and allowed us to come to our own conclusions. We were in and out of signing the paperwork in less than an hour. If you are considering purchasing a BMW, look no further than Laurel. Their staff truly understands what their customers are looking for, and goes above and beyond all expectations. We ended up having two small glitches in the process, and Laurel brought both of them to our attention, admitted the error, and covered the costs associated with both. My husband and I walked away with such a positive impression and look forward to purchasing our next vehicle from Terry @ Laurel.

The service department is the best I've experienced ever. Always courteous , clean and timely. I will continue to bring my BMW here, even past warranty.

The best car buying experience. This is a second time from Laurel BMW and I am very happy and satisfied with all services received. I will definitely recommend and keep recommending to everybody. Especially thanks to Mantas! Jurata Gelhar

The car buying was made so easy by these guys. There are really honest, and very helpful understand your needs on what kind of car you would like. Their service is excellent . Unlike many dealers, they do not push you to too hard on settling down on a car, but help you buy a car which you would really like.

Smooth and effective as usual.

Darrell is extremely professional, very knowledge and a class act. There is no one else, I'd rather buy a car from other than him!

Always an awesome dealership to conduct business with

I have had my 335d in for service twice now and both experiences have been great. My service rep was Aaron McCall. He was polite, honest and is an enthusiast as well so I felt very comfortable handing my car. I'll go going back when my next service is due.

I had a great experience buying a BMW 5 series from this store. Shaun Vaidya was really helpful, he answered all my of questions. I would definitely give a 5 star for this BMW store.

Great car buying experience! Go see Sean- he is truly committed to service and ensuring you are satisfied with your purchased. I purchased a car on Saturday and after browsing other bmw dealers in the area he provided the best deal and service.

Jay Buis was very helpful and prompt in helping with my recent service visit at the dealership

The sales guy was great, and personable. We bought a BMW X5. The whole thing was done quickly. Wasn't the usual in the dealer all day thing. We picked out a truck, test drove it, traded in our old BMW X3, in the finance department, and out the door within 2 hours. It really was looking at the trucks that took the most time.

Chris Cole answered all questions and was very easy to work with. I didn't feel pressured at all and they made the process as easy as possible being from out of state.

Bought a certified pre-owned 2014 X3 from Laurel BMW in Westmont after finding it online on the BMWUSA website. Wrapped up the financing through Laurel and fly to Chicago to pick it up and drive it home. First rate experience all the way. The car was as described and my sales associate Luke Wierzba had all the paperwork ready to go when I arrived at the dealership. Laurel BMW gave me a ride from the airport too! We wrapped up all the inspection, financing and paperwork in just a few hours. If you're going to buy a used BMW, a certified pre-owned is the way to go as you get and extended warranty for the vehicle. Thanks Laurel BMW for a great experience. I love my "new to me" BMW X3!

Extremely helpful and thorough in making sure that I had the best experience and car possible!

Was looking to replace my old BMW 325I with a newer used 3 series sedan. My internet search found that Laurel BMW had 2 cars that were comparatively had the best bang for the buck. Visited the showroom with the common apprehensions about car salesmen. At the dealership Chris Cole showed me the cars. I was consciously trying to make decisions with my mind than getting carried away in the sales talk and deciding with my heart. When I discussed the cars with Chris, I did not feel that I was getting a sales pitch or was under any pressure. In between I watched him talk with other clients on the phone and did see a genuinely helpful saleman. I bought the car from Laurel BMW and altogether it was a good experience.

thought I'd found a dealership 90 mi from my house that I could be confident in, I was wrong. Made an appointment for service oil change tire rotation, and check convertable top, and inquired about a recall notice I had received and the advisor said BMW makes parts by Vin and they woud let me know when part was available. Appointment day I was there 15 min early, met my Advisor Jay he recommended a couple of additional services as long I was there and I agreed. estimated time 2 hours and was told he'd let me know about the convertable problem. 3.5 hrs later I inquire whats happening they says just finishing up paperwork 15 min later pay bill and inquire about convertable problem Jays at lunch tech looks at bill and says it was a sensor $79 labor and I was billed$56.65 for inquiring about the recall when I made my appointment

Lindsey Drugan is a great automotive service advisor whom I trust with all of my concerns. I actually came to Laurel BMW of Westmont because Lindsey is working there. She is professional, courteous, friendly, and always ensures I have all of the important information that is relevant in making a decision on maintenance on my BMW. She does not try to push or sell service that is not yet required, saving me time and money, as well as giving me peace of mind. I will continue to bring my business to Lindsey at Laurel BMW.

My service coordinator, Lindsey, was amazing! Shortly after my warranty expired, my air conditioning went out--facing me with a bill of $3400. Lindsey noticed that my car had very low mileage and that I hadn't needed any major service while I was under warranty. She came up with the creative idea of asking BMW to pay for the air condititioning fix--which they agreed to. THANK YOU LINDSEY!!

Fast and efficient!

Pat, Kristina and Jason were amazing from start to finish. This is my second purchase from Laurel and I'm a client for life. Thanks to all involved!!

I just recently purchased a certified pre-owned 335 X drive from Laurel BMW of Westmont. My perspective was unique as I was buying two vehicles in one day which allowed me to visit several dealerships through out the Chicago area for both BMW and other luxury brands. In my opinion the experience that I had during the purchasing process at Laurel BMW was very positive and professional. I enjoyed working with the sales executive, Don Asuncion, who worked hard to provide a good experience during the transaction. The used car manager, Guy, was also extremely pleased and happy to earn my business which made me feel appreciated for the purchase. In comparison to the other dealers I dealt with during that day I felt this was the best customer experience. The car was delivered with a full tank of gas, detailed and ready to hit the road. Further, I could tell they wanted me to be happy with the purchase and that they look forward to earning my future business down the road. Overall I would highly recommend Laurel BMW for a positive CPO buying experience.

Purchase of my CPO BMW was effortless thanks to Barry's efficient and honest handling of all the details. Got the car I wanted thanks to Barry.

James was very helpful with getting our car serviced, love the excellent level of attention to detail (cleaning up a minor scrape with our home garage door to explaining vehicle condition and service needs. We have driven over 90k miles and love our BMW, thus quality service in a timely manner in a very convenient location is VERY important. Love Laurel BMW in Westmont!

extreme lovely service i bin provided,friendly people,clean facility ,Michael Buzzeli helped with my service needs ,bin giving updates to me , and promised my car back next day and he delivered ,A+ service, Thank you so much edwin v

I always enjoy bringing my BMW X5 for service. The agents who work there are all so nice and friendly! They always have my car ready with a nice car wash! Also, they always give me a very top of the line loaner car to use. They just gave me 2016 BMW X5 to use. I feel like I have been treated like a VIP.

Sean was extremely helpful throughout my search for a vehicle. I found the exact make/model i was looking for and Sean was able to answer all of my questions with ease. The negotiation process was very easy and they gave me a great offer for my trade in. It was a great car buying experience and I will definitely be returning here for my next purchase.

Awesome experiance. The sales person Luke Wierzba , he did a great job .. First time we were there in Laurel BMW Westmont .. Defenitly we suggest this dealer to our friends ..

Rich and Jori were very professional and pleasant to do business with, answered all questions and no pressure tactics, would highly recommend them, lp

always fast and efficient nice job Angus M

James Randall best advisor person. Always professional and the job is always done like he promised. Best service for all Bmw cars.

Fantastic Service! I recently bought a new 3 series and its my BMW. I have to say that Sean Kashani way exceeded my expectations in every way. Right from the day I walked in to test drive a vehicle to a good 10 days after i bought the vehicle, Sean K made sure I was happy in every way and got what I wanted. His knowledge of the vehicles is excellent. He was there to guide me along my purchase without being intrusive or anxious. He really wanted understand what i wanted right from the start and worked through my needs. We went on many test drives and Sean Kashani was very patient through out the process and let me take my time to learn the car and get comfortable with what i wanted to buy. Sean K was very straight up when we started to negotiate a deal and I really felt comfortable through out the process. They answered all my questions and Sean was very prompt in getting back to my emails and voicemails. I would definitely do business with Sean and Laurel again. I would ask for Sean Kashani again if i wanted to buy another BMW. A very positive experience and am really looking forward to a long relationship with Laurel.

Everyone was very friendly and very helpful. Tony and Jori were able to answer all the questions I had, and provided information that was useful to me as well. All in all, everyone was very knowledgeable, professional, and courteous. I definitely enjoyed my first time purchase of a BMW!

Aaron in service was phenomenal. I would recommend this dealer to all my friends.

Very professional and took care of me from the time I dropped off my car. Mike Buzzelli was quite helpful and I definitely felt like he was going to do whatever he could to help me through the process. Will definitely continue to bring my BMW to Laurel BMW.

Serviced promptly and offered loaner

Great, very professional service. Terry Mancuso made the purchase of our new BMW X1 very easy and enjoyable.

Very professional and helpful staff. They were very fast at replying to all my emails. I would highly recommend buying your next BMW at this location. Their prices are very competitive and the entire purchase was completed within a few hours. A special thank you goes out to Luke W. who helped make the shopping experience very welcoming and worked with us to negotiate a great deal. Luke was very patient and respectful during the entire process and never made us feel like we were under any kind pressure to buy a car that day (Laurel's finance/management team were also great to work with). Luke definitely went above and beyond when it came to answering our questions as well as recommending vehicles for us. I will definitely be buying my next car here.

I just purchased my BMW from this store. Barry Levsay was fantastic. He was very nice and friendly. I have been given one of the best customer service and was halpy with my purchase. I see that this store does not only aim to sale but maintain good relation with customer. I see thats a huge plus as I noticed pushy sales or ignorant sales/finance managers in other stores. They did give me good offer and follow up after sales. Everyone in that store is pretty nice and helpful. I see that they care about their customers and do their best to maintain high quality service. I am planning to buy another BMW and will definitely be back to this store without any hesitation.

I recently took my BMW 550xi in for service to Laurel BMW. Aaron Mccall helped me in the service department. He was very knowledgeable and he provided me with the highest level of service. He made sure I got a loaner car right away and followed up with me multiple times during the time my car was there. Laurel BMW was able to diagnose and resolve the issues that I had with my car in a timely manner. I highly recommend this dealership!!

I dropped the car off for an exterior detail service with wax. It was done within the time-frame promised and the job done looked excellent! Highly recommended!!!

Very very rude people works in Laurel BMW in service dep. Very disappointed with Lindsay, she doesn't know how to talk with customers and she has to learn how to be polite and respectful. We bought 2015 x5 diesel in Bill Jacobs and vehicle has programming recall. Laurel BMW is closer to our home, decided to bring our vehicle there. By calling and making an appointment politely asked if I could get a bigger louners car as x5 or 5 while they will take care of the problem of our vehicle, on the phone they said that there is no problem, we will get what we want. When I brought my vehicle and asked for louners vehicle this girl was mean and sugested me to call enterprise or even go to Bill Jacobs and maybe they will privide me x5. These suggestions was over the top, I took my keys back and left. It doesn't matter what kind of car I will get, it matters what kind of customer service I will get!

Overall my experience was great,great service polite salesman and manage,the only bad thing was the wait,paying cash for the vehicle we had to wait as if we were having the vehicle financed other than that I would recommend a friend and shop there again.

This is my 6th BMW transaction with Laurel in Westmont. I love this place. I keep coming back for the great service I receive from Darrel, Jay, Pat, Jason and Jorie. The're the best in the business. Thank you for all of the great years of service.

Derrell made my buying experience quick and easy! He was extremely helpful and kind. He provided top notch customer service, better than I have ever come across at any other BMW dealership. I will be coming to him for any other future purchases. Please ask for him, you will not be disappointed!

We recently purchased a RangeRover from Laurel BMW (Chris was our salesman) remotely. This was the first time we did a long-distance purchase. They/he walked us through each phase professionally in a way that we gained the necessary purchase confidence/security. The sale went far past shipment and delivery. We really appreciate that we obtained the exact vehicle (a gem) that we had been searching for ! Thanks Chris !!

Great car, great deal. I flew in from Minneapolis to buy a CPO 535xi Msport from Tony. I had a friend check it out first and it was in excellent condition. I saved almost $4,000 over similar cars in my area. Tony was great and a straight shooter, he's been there for quite a few years too so he's good at navigating the process. The paperwork of buying a car is still a little slow, but that's the case everywhere. If someone could fix that it would be even better.

Wonderful experience working with Vesna to purchase me new 2016 X5 xdrive50i. I'm a very difficult customer and therefore it was very refreshing to work with someone who knew the product very well and also had the patience to deal with me. All of my questions and concerns were addressed professionally. This is my first BMW experience and thank to Vesna it should not be my last.

I LOVE THIS PLACE!! The BMW Dealership has the best customer service ever. Their staff went above and beyond to make sure I was very happy and satisfied. I recently traded in my 2007 BWM for a new one. Terry my sales person was so friendly, very kind, courteous, listened to my needs and spent the time with me I needed to make the best decision for my purchase. He also followed up with me several times after to make sure I was happy and understood how everything worked. The service department is also one of the best. James my sales advisor always went out of his way to make sure my 2007 BMW ran in tip top shape and made sure I had transportation if needed. Then there was Jason if finance he did a excellent job of explaining everything in detail before I signed in the dotted line. If your thinking about purchasing a BMW I would definitely recommend Luarel BWM. I feel like I'm one of the family.

Knowledgeable, skillful, helpful, accommodating sales associate (Darrell Phillips) provided us with a pleasant and mutually-satisfying leasing transaction. Repeat visitors to the Laurel dealership, we have always been regarded by him and all others as valued and appreciated. The ambience is fresh, clean, and agreeable. Staff other than Darrell friendly and welcoming. Oh yes, the coffee is delicious!

We had the best experience with Barry Levsay at Laurel BMW. He was so friendly, courteous and patient with us and our overtired one year old daughter. Buying a CPO X3 was a totally easy and painless experience, and we would highly recommend Barry and Laurel BMW to anyone in the market for a new or CPO vehicle! Thank you so much, Barry!

Jeff Abbas guided us through the entire sales process with a high degree of professionalism, courtesy, and knowledge. Jori Renc fulfilled the financial services with great energy and accuracy. Would highly recommend Laurel BMW. Looking forward to the relationship.

What a terrific Experience I had over all Laurel BMW of Westmont!! My salesperson Lilly was absolutely terrific!!! I would highly recommend her to anyone looking for a BMW, Thank you again for all your attentiveness, hard work and dedication towards the purchase of my BMW. You're the best!

We couldn't be happier with our buying experience. Our sales representative took the time to listen to what we were looking for and stayed in close communication until the transaction was completed as well as after we took delivery

Parts department is compete joke. They tried to charge me double price for windshield upper molding. Every other dealer in Chicago area asking 31$ they tried to charge me 60$. Stay away from this greedy crooks place.

Tony Alanso helped me greatly in my search for the right car. He was very personable and professional.

Gotta tell you, I do not own a bmw but took my vehicle there because of the online reviews! Live up to their expectations, very satisfied! Will be using again!

I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll, specifically. If you're looking for a BMW, stop by Laurel.

I have purchased two cars from this dealership. They are one of the most professional, no-gimmicks, honest dealers out there. Which is a big claim when talking about car dealerships. They have taken care of all my concerns and made sure I am a happy customer. I think this is a key element for a successful business. Happy customers. I would rank Laurel BMW at the top alongside with MacGrath Lexus of westmont out of like 10 dealerships I dealt with before.

I purchased a demo X5 from Laurel BMW, and am very happy with the purchase. The price they gave me for my trade-in was fair, process was painless for the most part and everyone was pleasant to deal with...Shaun Vaidya and Rich Stoll, specifically. If you're looking for a BMW, stop by Laurel.

I've had an excellent experience with Laurel BMW. They had exactly the car I wanted, and Laurel made the process of driving home with it as smooth as possible. My client advisor has been very professional and helpful, even delivering some accessories to my home afterward to save me an additional trip to the dealership.

I was working with Luke Wierzba in the pre-owned cars. Ended up finding a CPO at their dealership that had all the options I wanted and a color that I liked. Made a deal with them via phone and email. Then bought a ticket to Chicago (I live in Nebraska) and arrived there first thing in the morning. The car was exactly as Luke described it. I asked that they have all the paperwork ready to go so that I could check the car out, go for a test drive, and sign the paperwork. They did all that, and we completed the test drive through the sale in very short time. Luke was very helpful and has offered to help in any way after the purchase should I have questions.

beware of BMW Leases End of lease time they charge you all kinds of trumped up charges ''!!!!!!!

Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.

This is the second time buying X5 but this dealership was first time for me. All my negotiations occurred over the phone and emails as I'm an out of town buyer from Indiana. Everything was simple and straightforward. When I got there, everything was ready for me. The sales person, Lilly Kolarski, was fantastic. She is very knowledgeable about the vehicle and most importantly she cares about clients. Unlike other typical sales persons, she tried to spend as much time as she could to go over new features or any questions I might have even after I finished all the paper work. It's been one week since I purchased. She has followed up several times already to make sure if there was anything that I might have questions on. Compared to the local BMW dealer here in Indiana, Laurel BMW has much superior customer care and sales persons are very professional. I'll buy it again from Laurel BMW next time.

A+ all around! Shaun Vaidya provided a high-touch transaction. Will buy again from Shaun and Laurel BMW. Without question, the best BMW dealer in the Chicago area.

Marc and Barry took care of my needs and made it a quick and simple process.

Very personable staff. 5 stars

Spectacular service and knowledge, I wen't on their website to browse some new vehicles and got assistant help via online chat. It was very nice actually talking to a real person and she helped me find everything I needed.The selection of vehicles was large and the customer service was top rate.Thank You!

Purchased a BMW 320 8X I from Laura BMW and it was a great experience there was no pressure to buy and shaun vaidya was great!

Great experience with the team - Kristina and Mike. Knowledgeable, friendly and didn't use pressure tactics or play games with numbers. Everything felt transparent. Would recommend them and will do business again.

My experience with the advisor was positive Been a customer for more than twenty years

Explained all the problems clearly. Helped me to make a decision whether to keep the vehicle or sell

Bought my new X5 from the folks here and every single step of the way was professional and painless. Why can't car buying be like this all the time. Definitely will make my next BMW purchase from here.

I dont know how much Laurel BMW pays for these positive reviews, but I've never experienced worse service. I've called almost daily to get a simple quote, and not only do you hold forever, you will get bounced around until you simply can't take anymore, and hang up. Just tried again. finally got a voice 3 minutes later, was told to hold for service guy, then a shocker, "they're all busy can I take a message" I told him that it will just get added to my previous 4-5 messages and I know no one will call me back. Simply horrible. Unacceptable for any dealer to be short staffed, or simply poorly managed. Let alone, a luxury brand. Shame on you Laurel BMW.

I purchased a BMW X3 few months back from Laurel BMW of Westmont. I looked around Naperville area and found the best deal here. Visited the dealer once and met Barry Levsay who helped me in the purchase. I had an excellent car buying experience. I definitely would refer anyone looking to purchased a BMW to Laurel BMW.

The sales agent was very helpful and spent time to understand our needs and offered enough time to test drive the vehicle and make our final decision. Whole process was smooth and we drove the vehicle same day home.

Guys don't ever think to bring ur car in dealer if u dont want thay to stole ur money trust on guy with an expirience from this dealership thay will charge u more for labor than parts cost.

I recently purchased BMW 328XI and i was pleased with their professional approach. Everyone was nice and helpful especially Luke Wierzbal, the sales guy.He gave me the best possible option and helped a lot in closing my deal. He is very knowledgeable and knows what he is talking about when it comes to BMW cars. He answered all my queries about the car. Contact Luke when buying the car and i bet you wont regret your decision. I would highly recommend this dealership....

I wanted an all-wheel drive car with great mileage, sporty look, power. I love my BMW 328 diesel because of how it hugs the road, and feels to drive it. I have had it for two years and it has been perfect. The saleswoman, and the persons I have dealt with since at the dealership for routine checks/service have been wonderful. No complaints!

Tony Alonso was knowledgeable and friendly. I'll buy my next car from Laurel BMW.

I'm going usually every 5 or 6 months to this dealership to make some maintenance to my car, all the time everything it's great

Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand for a few more years by finding a good used 9-5 to get me through. Laurel had what looked to be a well maintained 2007 Aero on the lot so I rode out to take a look. I was greeted by Rich Rams who gave me the chance to get a quality test drive in. It was not just a quick spin around the block, it was a true mix of local streets as well as some highway time. Upon our return, Rich showed my the results of Laurel's inspection of the car and the items the had received attention before they put the car up for sale. Rich also gave me a copy of the Carfax report which showed while the car had a little more mileage that I would have normally been looking for, a detailed record of service done at a Saab dealer was a clue that it had been well taken care of. After taking a couple of days to make up my mind, I rode out again to give it one more drive. I decided to take the car and Rich and everyone at Laurel made the financial and legal stuff work with little pain on my end. I've enjoyed getting to know the car and could not be happier with Rich and Laurel BMW.

I worked with Sean to sell my existing car and purchase a new car from Laurel. He did a great job and was very honest and straight forward. I would recommend Sean and Laurel to friends and family.

Great customer service.

My husband and I bought our first BMW at Laurel in 1986 (BTW, we still own that car and it still runs....we are sentimentally attached and cannot get rid of it!). But just the other day, we bought about our 8th or 9th BMW from Laurel, and worked with Barry Levsay. Excellent choice. We felt that he wanted us to make the best choice for our needs and had our best interests at heart. He answered all our questions, took time with us to help us decide which model we wanted, and made sure all was finalized to our satisfaction before we drove out that evening. Interestingly enough, we had not really intended to buy a car that day....just stopped in to browse and chat with Barry. My husband had met him on a different occasion when at Laurel getting service on a previous car....but as it turned out, Barry helped us consider a trade in, and we are 100% happy that we made that decision. That is a good salesman! We hope that Barry stays at Laurel for a long time. He is competent and considerate and made us feel comfortable and well-informed. We also have been really happy with the service department -- we we are loyal Laurel customers and will be for years to come.

CJ was our sales rep and she was terrific. Leased a 2016 BMW X4 and could not be happier. Would recommend to any/everyone.

With Laurel BMW being within the Autonation family, it was very easy to reserve my pre-owned vehicle online, and go see it in the 48 hour hold window. The car was pretty much waiting for me to test drive upon my arrival. I didn't feel pressure from the salesperson to purchase, it was mostly my own desire for the car. They are a great dealership, and I can see why they have won so many customer service awards.

We had been debating back and forth about trading in our X5 for smaller car, and could not come up with a clear decision, until we met Barry Levsay. He was not pushy at all -- made us feel comfortable making the decision to trade our car for an X3, and we are so happy to have made that decision. Barry was helpful, knowledgeable, and considerate. We felt that he had OUR best interests and not his sales commission at heart. We are so supportive of him, and overall very happy with the people at Laurel, including the service department. We have been loyal customers since we bought our first BMW in 1886 - many years ago! Barry has a good reputation and deserves it!

This was my fourth BMW purchase and I must say C.J. Levi was the best representative of the BMW brand that I have ever worked with. I have owned Mercedes', Audi's and Porsche's bought in Chicago, Minneapolis and New York City and found the people at Laurel BMW of Westmont to be a distinctive cut above the rest. If you are in the market for a BMW don't think twice about any other dealership in the area, C.J. and the entire team at Laurel have the stuff needed to get it done with quality and precision!

I purchased a pre-owned Lexus from Laurel BMW. Barry Levsay anticipated my questions and proactively provided me with all of the details a person buying a used car would need know. Barry was extremely helpful during each phase of the purchasing process, including following up to ensure I'm still happy with the car.

I bought a used BMW at Laurel BMW. The sales person Barry Levsay was unbelievably easy to work with. He and exchanged a few emails and agreed on a price before I went to the dealership for a test drive. The team at Laurel made the whole transaction go smoothly and we were on our way within 2 hours (including test drive). After a day, when I noticed an issue, I reached out to Barry. He immediately offered to help and asked the vehicle brought back in. Upon inspection it was determined that it required replacement of sensor and reprogramming which came to roughly $1300. Joe Giuliani, the service manager assured me they will take care of it. When I reached out to Barry, he quickly talked to the managers and ensured the dealership would pay for the additional repairs as we just bought the vehicle few days ago. This was such a refreshing experience, that my wife now wants to buy all our cars from this dealer (LOL).

Purchasing from Laurel BMW of Westmount was a wonderful experience!!! Starting w/ Vesna in sales - simply wonderful.. Being greeted and appreciated by MGR. Richard Stoll - True leaders, create winning teams!! Rich has created an awesome team! To Jason my BMW Finance MGR.. Wonderful and knowledgeable. If you're looking for a world class vehicle - it's a BMW...if you are looking for a WORLD CLASS EXPERIENCE it's at Laurel BMW of Westmount! #the only thing a PACKER fan loves about ILLINOIS!

Excellent sale rep.. Very fast paper work. Car was ready..

I purchased my first BMW from a different dealer 3 years ago. My salesmen had moved to Laurel BMW and so when I was in the market for a new car I gave him an opportunity to win my business. I'm VERY happy I did. My entire experience working with him and Laurel was very straight forward and honest without all the haggling and fears that you're being taken advantage of and ripped off.

I've been in the market for a new car and the Laurel BMW website was very helpful. It is super easy to navigate and makes it easy to search for the exact car I am looking for.

Felt like I got a fair deal and was impressed by the ease of service.

So far, I'm loving my new car!! It's everything I wanted. I also want to thank Chris Cole for his assistance with the purchase. His expertise, commitment, integrity, and professionalism are commendable. This was by far one of the smoothest auto purchase transactions I've encountered. We will definitely keep your information at the top of the list when we begin our next search.

The sales person and manager were quick to handle any price negotiations and work with me. Sales person was very courteous and friendly. The Car was excellent. Transaction and papar work was completed very quickly. I would definitely recommend anyone to purchase a car from this dealership.

I bought a car from Tony. It was a quick and pleasurable experience. I have bought a lot of cars and will definitely will buy from Tony again.

Kristina Gurskas was extremely knowledgeable and helpful throughout the car buying process. Best car-buying experience so far. Would recommend Laurel BMW of Westmont dealership 100%.

Car buying couldn't get any easier and better. The employees at Laurel BMW I worked with were very courteous, helpful and not at all pushy... right from the Sales advisor (CJ Levi), Sales Manager (Mike Alder) to the Finance Manager (Jason Baker). Had a great car buying experience and would certainly recommend Laurel BMW, can't say the same about the couple other BMW dealers I worked with (Patrick BMW was the worst esp. one of the sales Manager - Rick ...something).

The employees at Laurel BMW I worked with were very courteous, helpful and not at all pushy... right from the Sales advisor (CJ Levi), Sales Manager (Mike Adler) to the Finance Manager (Jason Baker). Had a great car buying experience and would certainly recommend Laurel BMW, can't say the same about the couple other BMW dealers (Patrick BMW was the worst esp. one of the sales Manager - Rick ...something) I worked with.

Very good experience, went to a few others in the area and Westmont shined amongst them all. Courteous, friendly, and not seemingly afraid to come up to talk to us as we experienced at other BMW dealerships definitely would recommend them to someone in the market. Definitely worth the drive over from Indiana.

My experience at BMW service department was great the receptionist was very curiosity however the service I received from Joe was fantastic he was very professional and knowledgeable and put me an ease while he asked question in reference to my 5 series BMW, He helped me decided on the type of service that my BMW needed in order for it to operate to the maximum performance.

good dealership

Lindsay was great. Efficient knowledgeable and was able to get me a loaner car when I did not reserve one.

We went back to this particular dealership (Laurel BMW of Westmont) because we previously had a good experience -- and again, it was another good experience as well. Rich Rams was very knowledgeable, professional and kind and he ended up finding the perfect car for me.

Great buying experience with Luke. Full service shop. Look forward to buying another car there in a few years time. Now first enjoying my 'new' (used) BMW 528xi.

Terrific experience in buying a car from Laurel BMW of Westmont . Right from the start Rich Rams took control of the potential purchase, with all the information I needed to make an offer on day one. He immediately followed up with a counter offer and we agreed to a price the very next day. The paperwork went back and forth over the next two days and then the guys at Laurel (as Rich was off that day), set up transportation, and TWO days later ( 850 miles ) I had my car. 7 DAYS after my first offer, I HAD MY CAR. Now that's, What I am Talking About .....

Matt was very courteous and explained everything very well. I was treated professionally and the price of the car was very reasonable. Full disclosure of the cars history was offered to me which I was very pleased with. Overall a great experience.

The buying process was a pleasant experience and very professional. This is the 4th vehicle I have purchased from Laurel Motors over an 18 year period. Financing and customer service over that time period of time has met my needs and expectations.

Joe Giuliano ..True professional offering exceptional service..Michael Carter the technician who works on my car is absolutely fantastic.Very honest

By far the worst service department I have dealt with. Service Manager Pat Womack is disrespectful, rude and does not follow through on promises. Easily fixed items under warranty are charged to the customer with no regard to the warranty coverage. Do not buy your car from here! Do not service your car here! Find another dealership that will value you as a customer!

This is my third BMW purchased at Laurel. I have always been pleased with the professionalism and service. Kalon Stoakley is always very professional and helpful. Even when he has other clients he always takes the time to make sure I am satisfied with my car repairs. I would also like to commend the service dept. My brake light was more of a problem than just changing the light and they repaired it for me late on 12/1 to save me another trip of coming in to the service dept. Thanks again

Very pleasant from the moment I waked in. I was there with my two year old daughter so it was a little stressful but Sean was very calm took his time and we came to an agreement. They also gave my little girl a BMW Bear

I bought my 4th vehicle since 1986 from Laurel BMW and my 3rd from the same salesman, Darrell Phillips. The last two, I flew in from NC and drove the car home. This is due to the salesman, who has stayed in touch with me, 1000 miles away. I trust him and that means something especially in the auto industry.

I recently purchased a new x4 and had a great experience at bmw of westmont. First of all Lily was great, she had an answer to every question I had and went to great lengths to make sure I was satisfied. Overall great customer service and a very smooth car buying experience. I would definitely go back!

Great buying experience from start to finish. Professional and team based approach to dealer service and sales experience.

Kristina was wonderful. It was our first time at Laurel and she guided us through the entire purchasing experience without any pressure. Jason in finance was also very helpful in giving us information additional options. Thank you Kristina for making our first BMW purchase a favorable one.

I was extremely pleased with the experience at Laurel BMW of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payment and financing options. I will definitely recommend this dealership to my colleagues and friends. Lilly found the x5 I was looking for and Vesma closed the deal !!! Amazing deal!

Went here for service. They took care of me quickly and everything went smoothly.

Lilly at Laurel is the best, she made the buying process simple and got us the best price!

This is the best car buying experience I've had in the 27 years since I got my first car. I contacted the dealer through their website, and was very quickly introduced to Kristina Gurskas, who would be handling my purchase of a special order i3. Setting up an appointment with her was simple and quick. During that first appointment she listened to what I was looking for, explained the deposit and ordering process, all with no pressure to do anything that day. On my second visit we ordered the car, I paid the deposit, again, all with ease. When the car came in, I was contacted right away that it was ready to be picked up. Picking up the car was almost as easy as the ordering process... And why I consider this the perfect buying experience. My total time spent in the dealer, two great appointments with Kristina and the last one with Kristina, JB in finance and Gisselle (the Genius) at delivery was less than two hours!! The six cars I've owned prior to this one all took three to four hours at delivery to finalize paperwork. I was driving home after being tutored on the nuances of my first electric car, about an hour after arriving to pick up the car. Getting exactly the car I wanted, at the price I wanted, without spending hours in the dealership make Laurel the best experience I've had purchasing a car. The staff, especially Kristina, made it the perfect buying experience.

Recently got our 2016 BMW X1 from Laurel BMW. The whole experience from start to finish was nothing but outstanding. Emailed Sean Kashani of Laurel BMW at 7 am when I noticed that they had the car I wanted - A mineral white with mocha leather interior with the Y alloy wheels. Had a detailed quote - I mean with ALL the info (including taxes) and financing options at 9 am. Since the vehicle just came in, Sean ran out in the rain and emailed me many pics of the car. We agreed on price which was much less than any pricing that I had gotten from other dealers in Chicagoland. At around 11 am we finalized the deal over email. Went to pick up the car at 4:30. They were all ready for me with the paperwork and the car was prepped and waiting in the delivery area. Jason Baker of the finance department was just a true professional and non pushy - one of the best I have seen in the industry. Got done with finance in 30 mins and off to Sean who walked through all the featuers of the car patiently, paired both our phones and explained everything we needed to know about our new X1. Love the new ride. The whole experience was very pleasant and just felt good. I recommend sales person Sean Afshani and the finance manager Jason Baker and the whole crew at Laurel BMW very highly. They are true professionals and treat you the way they would like to be treated. A shout out to the GM Pat Womack and Business Manager Mike Adler too - Good People, good dealership, great cars!.

Was there with my friend for her car. Nice employees. Very helpful. Great selection.

This is the third BMW that I purchased from Laurel BMW. Wasn't sure if I was going to get another BMW, but after visiting other car dealerships, decided that this one treats their potential clients way better. The service here has always been outstanding. Would definitely recommend Lilly as she went totally out of her way to be sure I was satisfied and happy.

i got myself a BMW z4 3.0i for a great price, low miles and brand new condition, Christopher cole helped me with the financial..if you are planing to buy a new or pre own BMW go to laurel BMW in westmont ill!!

I have purchased cars in Bill Jacobs and was very satisfied but when I went to BMW of westmont, it was terrible experience, when I was in dealership there was no one to help and I saw salesperson and some staff talking and standing leisurely without any attention to my presence, some even noticed me but was very ignorant, walked out immediately will never buy car from this dealership who don't care what will they will care after my new car purchase.

f you are looking to buy or lease a new BMW, I would highly recommend Laurel BMW. I found a car that only Laurel had (BMW 535ix with M Package) in the color that I really wanted and from the first time I called in to the time I went to test drive the vehicle, the experience was great. I never felt like they were being pushy or overly persistent about buying the car. This was probably one of the best car buying experiences I have had. On my first visit Jazelle was there to help me test drive the vehicle. She was extremely friendly and helpful when it came to the test drive. I then met Don in sales who was also very pleasant to deal with. I first spoke to him on the phone then met him when I arrived at the dealer. The dealer was crowded that day (and now I know why-due to the high level of service they provide) so I didn't spend too much time with Don. Kristina was extremely helpful at delivery. She took the time to show me some of the features of the vehicle, even though I showed up just before closing on a Saturday to take delivery. She was actually heading out of town for the weekend and even though I insisted she just leave an let me finish with financing, she insisted on staying to help. She is great to talk to and work with! She followed up immediately (within a few days) to make sure my BMW asset was setup because BMW was having system issues the night I was there. Mike (Finance) was also extremely helpful. He and I exchanged a few emails to land at a fair price and then I agreed to take delivery. Mike was very helpful with the entire negotiating process. I can be somewhat annoying when it come to negotiating but Mike always remained professional and helpful! His help was greatly appreciated. If you are looking to buy a new or pre-owned BMW, laurel is the place to go. I found another car similar to the one I bought from Laurel at another local dealer (but in another color) but because of the service and time that the staff at Laurel provided I decided to do business with them. I will be sure to be back in a few years to get another BMW from Laurel.

If you are looking to buy or lease a new BMW, I would highly recommend Laurel BMW. I found a car that only Laurel had (BMW 535ix with M Package) in the color that I really wanted and from the first time I called in to the time I went to test drive the vehicle, the experience was great. I never felt like they were being pushy or overly persistent about buying the car. This was probably one of the best car buying experiences I have had. On my first visit Jazelle was there to help me test drive the vehicle. She was extremely friendly and helpful when it came to the test drive. I then met Don in sales who was also very pleasant to deal with. I first spoke to him on the phone then met him when I arrived at the dealer. The dealer was crowded that day (and now I know why-due to the high level of service they provide) so I didn't spend too much time with Don. Kristina was extremely helpful at delivery. She took the time to show me some of the features of the vehicle, even though I showed up just before closing on a Saturday to take delivery. She was actually heading out of town for the weekend and even though I insisted she just leave an let me finish with financing, she insisted on staying to help. She is great to talk to and work with! She followed up immediately (within a few days) to make sure my BMW asset was setup because BMW was having system issues the night I was there. Mike (Finance) was also extremely helpful. He and I exchanged a few emails to land at a fair price and then I agreed to take delivery. Mike was very helpful with the entire negotiating process. I can be somewhat annoying when it come to negotiating but Mike always remained professional and helpful! His help was greatly appreciated. If you are looking to buy a new or pre-owned BMW, laurel is the place to go. I found another car similar to the one I bought from Laurel at another local dealer (but in another color) but because of the service and time that the staff at Laurel provided I decided to do business with them. I will be sure to be back in a few years to get another BMW from Laurel.

I had a great experience buying a 3 series convertible at BMW Westmont. The deal was too good to let it go. Christopher was very patient in explaining all the details and made the deal even smoother. I had a good experience in having the car serviced to fix a small dent on the car. Overall it has been a wonderful experience to have done business with BMW Westmont and would definitely recommend friends and family in future.

Dealership has always been great and now my warranty is out on X5 they still care and go the extra mile for their customer. Would recommend to anyone and would not think about going elsewhere

This is the 5th BMW I have purchased from Laurel BMW and specifically from Jeff Abbas. Jeff and the general manager do an amazing job in making sure I get the best deal and that all of my needs are met! I HIGHLY recommend this dealership and make sure you ask for Jeff Abbas!

Great experience buying a CPO 750. I had to travel out of OHare and they were willing to take a deposit and hold the car for a period of time until I returned. Chris Cole was very helpful to me throughout the entire buying process. Knowledgeable. Understood my perspective. Overall, a pleasant experience. If I was in the market for a second car, I would consider going back.

Had my 5 series serviced with Laurel BMW with them for the first time. Jason was quick and kind, went through step by step about the service and the recommendations. I was satisfied with the service and the way they delivered the car back to me neat and clean. Labor was bit expensive expensive compared with the other competitor around but I'm a resident of Westmont and I prefer a dealer that is in my area. The reason I kept the 1 star back with me, since they are not able to get me a loaner car or atleast a shuttle (and I'm hardly 3-4 miles away from their dealership) to drop my car with them though I called them twice (1 week before and a day before) and I was not able to drive to my work and have to do my office work at my home. But overall a very good experience!

This a first class business. I would definitely purchase another vehicle from this dealership. Everyone was a pleasure to deal with. It was the best car buying experience hands down.

Excellent buying experience. A+++. Sales agent was very helpful and her Manager was very helpful and made the buying experience without and pressure and very easy.

A friend referred me to Laurel Motors when my vintage 1999 323is was in need of repair. I arrived and was promptly directed to my adviser. I explained the issues with my car, he said they'd be glad to look at it and graciously set me up with a loaner. He kept me currant about the work as it was being done on my car and notified me as soon as it was ready to be picked up. I'd refer my adviser and this dealership to any and all of my friends interested in a BMW.

Great experience buying a CPO 750. I had to travel out of OHare and they were willing to take a deposit and hold the car for a period of time until I returned. Chris Cole was very helpful to me throughout the entire buying process. Knowledgeable. Understood my perspective. Overall, a pleasant experience.

If I could give 6 stars I really would. I purchased my first BMW from this dealership, I'm so glad I found the right place! Huge thanks to Lukas for being so informative and helpful. I will definitely do business with him again.

WENT IN FOR SERVICE AND JAY TOOK CARE OF ALL THE CAR NEEDS.THEY EVEN REPLACED THE BATTERY AT N/C

Great experience. Bo, service advisor, was very good a describing the maintenance schedule.

I have purchased cars and had them serviced at Laurel BMW for 19 years. They have always been excellent to work with. During my recent oil change service they noticed a small oil leak and repaired it under the warranty. Because the repair would take a couple hours, James Randall, the service supervisor and arranged a loaner for me to have while the repair was done. I have always been treated as a valued customer at Laurel.

Chris was awesome. I had a great buying experience. Car was more than I expected.

Great experience, good people would highly recomend

Easy to schedule appt . Friendly service and convenient setup.

Very pleasant experience, nice facility, quality service.

Five star service, and will buy my next Bimmer from Laurel again. wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.

Five star service, and will buy my next Bimmer from Laurel again. wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limmo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.

We have now bought three cars from Laurel BMW and we have them serviced there regularly.

The service department is outstanding. I have been using them for about 15 years and wouldn't think of going anywhere else.

I was shopping for a new BMW and visited two different dealerships. Laurel BMW of Westmont was the spot. Shaun was excellent and accomdating. Mike A, the manager accomdating too. My whole experience at the dealership was exceptional. I would buy and recommend the dealership to others. Thanks, Laurel BMW of Westmont for such a great experience in buying my new BMW.

Picked up a CPO 550xi and easy process. Luke was great to work with and not pushy at all. Staff was friendly and car is fantastic. Would recommend to anyone.

Working with Kevin O'Donnell at Laurel BMW was a real pleasure. The team here at Laurel is very professional, easy to work with and really made the process of buying a car fun. We looked several different cars and dealerships, but saw heard many goof things about the team at Laurel from co-workers. Kevin was great and the finance manager, Jason Baker, made the purchase go smooth. Paper work was all ready when we arrive to finalize our purchase and we were out of the office in 30 minutes to setup our car. From the moment we walked in the door everyone was friendly and willing to help, but were not pushy. They had a great selection of cars/colors/options and were more than happy to find what you wanted. This team provides great service and everything that should go with buying a luxury car. There is no doubt that I'll be back.

So far so good. Terry is very helpful. All the people there are very friendly.

We have been a BMW owner or leased a BMW in that last 20+ years - Most recently with Laurel BMW. They are attentive, professional & courteous to their customers.

It was a great buying experience. Totally different.. We said what we want and exactly the same was presented with some recommendation. Lily Kolarski was very helpful and there was no forced sales talk. We finalized our car in 1 hour. Her job was not over even after car was delivered. She is still in contact with us and asks about any problem or any difficulty we are facing. Thanks Lily and Laurel BMW of Westmont Team for wonderful experience and Customer Service.

Always a pleasure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lilly is the best! She delivered a very easy, efficient and enjoyable buying process, all while getting me a great deal! A true WOW experience. I will be going back to her when my lease is up.

Wonderful staff to deal with, great sales experience.

Probably the best experience I've had in dealing with many car dealerships over the years. Sean Kashani was very knowledgable, helpful, and personable. Would definitely recommend Laurel BMW again and send them Sean's way!

Very easy and professional. The sales agent spent a lot of time reviewing my options and making the buying process smooth. The credit manger got me in and out of his office in short order.

My old 2001 X5 was repaired quickly and with quality.

This was my first time buying a BMW and working with Laurel BMW of Westmont. I found the team there to be both professional and easy to do business with beginning with my first contact straight through finance. They offer personal service above and beyond my experiences with other car dealerships that sets them apart. I see this as the start of a long history with BMW's and with Laurel BMW of Westmont.

this was an air bag recall and I had an alignment serviced. All went very well and the people at the BMW were very courteous and the waiting room was very comfortable. A good experience.

This is the fourth BMW that I have owned and I have never experience such outstanding customer service. I leased a 2015-750I. I would highly recommend Laurel BMW and its sales and financial staff: Terry M.. Shaun, Rich S., and Jason in financial.

Very friendly and knowledgeable sales agents. Great buying experience with Tony and all the associates. Overall great dealership. Thank you Zee

Thorough inspection. The staff was very honest, and was very concerned with my well being.

I had a wonderful experience. Staff were courteous. Servicing was done to my total satisfaction. The process was fast, simple and efficient.

Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.

The staff was extremely friendly and not pushy to make a sale like other dealers. I purchased a 550xi and was able to negotiate a great lease price once they realized they may lose the business if they didn't do better.

Vesna, the sales officer has been extremely helpful and very pro-active in the entire process of me leasing this car. It is for her, that i bought this car...it is nice to see BMW's employees are also as the brand itself. Perfect!

Lilly Kolarski has assisted us in purchasing many BMW's and model types for the past several years. She is a true professional, yet addresses us with caring and kind mannerisms. Lilly sure does know her cars and offers that expertise in assisting with choice and satisfaction. Steve Olson in Service has never used the word "cannot" when scheduling service or even just his availability to answer a quick question. Jason has handled our out-the-door paperwork experience for quite a few years also and is efficient and personable - another top-notch part of the Laurel Motors team. The dealership is top-notch, just as one would come to expect after being a BMW satisfied client for many, many years.

My visit here was very o peaceful, pleasant and totally an exciting happy time picking up our Fisher Karma the entire team there were nice helpful and concerned about things going smoothly and with the best of quality time. Thank you for your time and Services to a fellow customer.

Purchased a CPO vehicle. Kristina and sales manger were great to work with. Fair and no pressure salesmanship. Very professional and down to earth. Let them know what you are looking for and they'll find you the right car. I would highly recommend a visit to this dealership before you make your next car purchase.

Found car online. Chris Cole was very helpful and very responsive to my questions. Car was prepped and ready when we got there.

Very good honest and nice place to buy new or used car from. Tony Alonso is an awesome salesman to deal with

I contacted BMW Laurel of Westmont via the Internet and negotiated the price with Kevin O'Donnell. He was able to secure a vehicle that matched my needs almost exactly. The whole process was easy and relatively hassle free.

The team at Laurel BMW of Westmont is quite simply amazing. I purchased my 428 Gran Coupe over a month ago, and am still receiving calls to ensure everything is going well. This is my 6th BMW, others purchased at other BMW dealerships, and all pale in comparison to Laurel BMW of Westmont. I flew from NY to Illinois to get this car, that's how much an impression they left me with. Special thanks to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, great job guys, keep it up!!

Laurel BMW of Westmont provided the best buying experience, I have ever had with purchasing a car, no extensive haggling, straightforward pricing, and financing. I live in NY and flew to Chicago to pick up my car at Westmont. As I mentioned this is my 6th BMW, so I have an idea of what I should expect from these dealers, and Laurel BMW was by far the most professional, and genuine dealership I have ever dealt with. Kudo's to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, excellent job guys, down to sending a limo to the airport for me. I look forward to doing business in the future

Barry was wonderful to work with. Pleasant experience.

Loved the place. Diversity which draw my attention at the first visit. Sean Kashani was very helpful and honest. So far bought two cars in two weeks. Returning for the third one.

It was an enjoyable process and everyone was very helpful.

I purchased my BMW from Laurel BMW and I will Be back to buy my next one. Barry Levsay was my salesman and he was very knowledgeable and patient. Great experience!!!!!!

Kristina Gurskas At Laurel BMW of westmont, is the one person I highly recommend! Honest, knowledgable,courteous and very professional. Made the entire car buying experience as easy as it can get!

Excellent service. Very professional and fair pricing by Mr. Jay Buis.

Tim was very easy to work with and maybe the buying process quite painless - which is much different than my previous experiences.

Tony went out of his way to ensure that we had a quality experience. He took his time and allowed me to make my buying decision without any pressure. He even went out of his way to work on his day off. Great guy which I highly recommend.

Had a good experience. Jeff was very helpful. We were recommended to this location from my son-in law as he has purchased many cars from Jeff.

We want to thank Chris Cole for the excellent service he provided. We found a used vehicle on-line and inquired about it. He called us right away and was very courteous and helpful. We also want to thank Jason Baker for making our financial transaction as stress free as possible. These two gentlemen were professional and friendly. Our experience at Laurel BMW was amazing thanks to them. John & Tina Gregory

Excellent service and comfortable place to wait and munch on goodies provided by BMW dealer.

Darrell (salesman) was very nice, knowledgeable and made the buying process comfortable. It didn't feel like he was the typical salesman. It seemed as if he had my best interest at hand.

Excellent experience. Hope to buy from them over and over again!

Bob and the staff was great the facitities was great also

We were interested in a used vehicle on their lot. (Not a BMW) Sadly another customer had the paperwork drawn up. The salesman, Rich Rams, showed us another car they had (same make and model). The car wasn't much in price compared to what they had on the lot but Rich treated us as if we were purchasing a $100k car. Courteous sales in that nature speaks volumes of the character at this dealership. This is now the second time I have purchased a used car from a BMW dealership and have been blown away by their professionalism. When the time comes to buy another vehicle down the road, I will check the inventory at this dealership (or any nearby BMW dealership) first. Great work guys.

We were shipping for a new convertible to lease. We stopped at Lauerl of BMW first. We were greeted by a greeter and she found an available salesperson to work with and we met Lily. Lily, was great to work with. She was knowledgable, she listened to our needs, answered our questions, she was professional, and a pleasure to work with. We went on a test drive and Lily explained the features and benefits of the car and spoke to us after the test drive. She made sure our questions were answered, she have us her business card and followed up with us via an email. We came in a week later to purchase a vehicle. We were happy with the overall experience, it was a pleasant experience. We walked away, happy and relieved because there was no hassle. The car was present to us clean and detailed. Lily, our sales person went over every aspect of the vehicle and made sure to set up our keys and how to operate the Vechile. I love working with someone who is passionate with their products they sell and represent. She welcomed us to call her anytime with questions or concerns. We had a positive experience and we love working with this dealership.

Started out by requesting on-line quotes from four Chicagoland BMW dealers for a specifically configured new BMW 2 series convertible. Only Sean from Laurel BMW sent a response back with exactly what I had asked for. The other dealers seemed more interested in generalities and/or just wanting to engage in follow up conversations. We made an appointment with Sean, visited the dealership and closed the deal just as he had quoted. Other members of the Laurel team were very supportive of Sean as they were brought into the selling / buying process. This is our second BMW purchased from Laurel. We had a similar (positive) experience in the past.

Very helpful. Car was done in a very quick amount of time. Very good experience.

came in to look at the X5. we were greeted upon entry with a friendly smile and hello followed by helpfulness in finding the car we liked. Our rep Barry Levsay was very attentive and made the whole process enjoyable and smooth. It was a pleasure doing working with him. I would recommend this dealership and sales rep to anyone.

Came in to look for a used X5 with low mileage. We were greeted upon entering dealership with a friendly welcome. Sales rep Barry Levsay was very gracious in helping us throughout the whole process and it as a pleasure working with him. We were at numerous dealership and I would recommend Laurel BMW of Westmont to anyone.

Do not purchase a used car from this dealer. I found a nice looking 2003 540I that I was serious in purchasing to find out that the vehicle needed over $4,000 in repairs after I had my mechanic look it over. This is after the salesman, Tony Alonso, told me that their mechanics looked the vehicle over, and showed me a checklist of items that were checked over and that the vehicle passed their internal inspection. This is nothing but deceptive sales practices at work. I was completely disappointed and walked away without purchasing the vehicle. Do yourself self a favor and do not buy a used car from this dealer unless you want to risk purchasing a serious lemon.

Just bought a certified BMW and had wonderful experience working with Rich. I work downtown so Rich made it very simple to process. Negotiated thru email and scheduled a time to pick up the car the following day. Once I arrived at Dealer the car was in mint condition and clean as a whistle. The price was exactly as agreed and the whole process took an hour.

Excellent experience - true professionals in every way

I had a wonderful experience at Westmont. Kristina did an amazing job and I would recommend her to anyone. Westmont is the best BMW dealership in the Chicagoland area!

It was fast and easy the way people like it to be. Thanks plus my car was cleaned

Just picked up my third BMW from Jeff Abbas at Laurel. Now that I am retired, I downsized from a 2013 750Li to a 2015 535Xi. As always, it was like buying from a family friend. Fair pricing and unmatched customer service are a hallmark of Jeff and the dealership as a whole. In fact, my wife, both daughters and my son have all purchased or leased BMW's from Jeff during the last 3 years! I think that says it all.

The touch ups if done by the seller versus the owner were not so hot. pin stripes are messed up, paint is thick on one spot. whatever carpet cleaner was used really smells strong . am having hard time getting rid of the smell. we committed on Wed. to pick it up on Saturday and the carpet was still wet. detailing was not completed yet.

Luke Wierzba was a phenomenal sales person. He showed me many options of certified used vehicles, never pressured me, and was extremely fair. Would highly recommend Luke and Laurel BMW to anyone.

I found exactly the BMW X3 we were looking for at Laurel BMW through the BMW CPO website. I contacted Laurel and Chris Coleman. Two days later we drove home with the perfect car for us. Very easy process.

Great experience buying a certifies pre-owned BMW. See Barry... He really made this an enjoyable experience.

Seamless. Went in, got a price, they sweetened the deal. Picked up the car the next day

great experience. I am excited about your new car, and that I enjoyed working with Sean Kashani at Laurel BMW of Westmont.

Matt was a fantastic person to work with. He is honest, caring and attentive. I appreciated working with him, which actually made the buying process easy and somewhat enjoyable. I'm happy with the car and love the way it drives.

I brought my care in for a recall. I am new to the area and found Laurel BMW on the internet. From the moment I drove my car into the garage, I received exceptional customer service. Laurel BMW (Kalon!) has a great team.

Recently purchased a x6 from Vesna. She was incredibly patient to work with and understanding of my needs. I asked her for numbers on a different options going back and forth, but she never got frustrated. Ultimately, ended up leasing the vehicle and we are loving it! I've had some bad experiences with dealers but this was the most pleasant experience I could have ever had.

I just purchased a new BMX X-5 at Laurel BMW of Westmont (AutoNation) with the same and ultimate satisfaction of I have received in purchase or lease of 3 other BMWs from Laurel. From the sales staff through service and purchase of accessories, I know that I can count on Laurel for all of the needs for my "Ultimate Driving Machines". I found Laurel BMW after the purchase of my first BMW and decided then that I would never go anywhere else for my buying, leasing or servicing needs). They are friendly, prompt, thorough and always provide me with an experience that brings me back!

Had to get some snow tires before the storm hit. Bob made it all happen within 24 hours, including shipping time and with a smile!

i got there , it took a little while to get helped but i didnt mind waiting . Would have bben nice if someone would have approached me though . Once i talked to Jason everything went by fast after that . He explained everything and showed me the waiting room .

The buying experience is seamless and the value is hard to beat.

We found a car listed from this dealer on Cars.com and called to inquire. We live out of state and they were very helpful in answering all of my questions over the phone and negotiating the price. When we showed up we did a test drive and were ready to purchase. The purchase was at the price we discussed over the phone and the process went smoothly. Tim was very helpful.

I came here to simply look at an M4 they had in stock, but ended up driving it home a couple hours later. They were really negotiable and bent over backwards to make it affordable for me. Compared to Perrilos they are 10x better. You really get to know the employees there and everyone I spoke to were really friendly and professional. If you're looking for a BMW, this is where you should go. If you're from Chicago like me it is DEFINITELY WORTH the drive.

My Parents were in the market for a 2015 BMW X5 and also considered competitor vehicles such as the Audi Q7. I had emailed several BMW dealerships in the area to set up quotes and configure pricing, and it was here I was introduced to salesmen Terry Mancuso. I initially went to Patrick BMW in Schaumburg, IL and had a very dishearten experience. So much so, that my wife and I made the decision NOT to buy BMW. While I was leaving that dealership, Terry reached out to me and convinced me to come in and see him. His professional, kind, and courteous demeanor convinced me to give BMW another shot. He explained they would go above and beyond for the customer and would force no commitment like the Patrick BMW salesman (Alan Murad) was doing. As soon as I stepped foot inside the dealership, I was greeted by everyone there. I asked for Terry and was walked over to his desk and was even asked if we wanted to something to drink. I knew right then and there this was going to be a different experience. Terry greeted us and explained their philosophy at Laurel BMW. I was extremely impressed by his professionalism and gallant manner. He worked hard to find the vehicle we needed and wanted. Terry negotiated an out-the-door price knowing full well we were not going to buy that day. This was a large and important purchase for my parents and we needed time to think things over. I was also introduced to Mike Alder, manager at Laurel BMW. He came over and greeted us politely and even lowered the cost for us some more. I told them I needed a few days to think about it and would contact them to let them know my final decision. They were absolutely fine with that and put no pressure on us. After a day or so discussing it with my family, my parents decided to go with Terry and Mike and purchase a 2015 BMW X5. It was not only the price negotiated, but also the overall experience I had at Laurel BMW with Terry and Mike that sealed the deal. They went above and beyond their call of duty and provided outstanding customer service. As first time buyers of a luxury vehicle, I was taken back at how much they cared to take care of us every step of the way. Even after purchasing the vehicle, they continued to reach out to see if we needed anything at all. I assure you, they have made customers for life from my family and I. I have recommended them to all my friends and co-workers and will continue to write reviews on every social media outlet to inform the public just how wonderful Terry, Mike, and the dealership is. They are truly an asset to BMW.

I did not enjoy having to walk across the street to sign the paperwork.

Just wanted to praise our salesman Mantvydas Rupsas for making our expierence buying a new vehicle quick and painless, especially with 1.5year old running around the place. He explained the process in detail, did not rush us in any way, even though the day was busy for him qnd answered every single questions we had. My family is a bmw family and definetly will be back for another vehicle in the next few months.

We were looking for a BMW X5 with specific options and Laurel BMW had exactly what we wanted. Shaun our salesman and Mike the manager couldn't have made the process any better. They were great. I would recommend them to anyone looking to buy a BMW.

We were looking for a BMW X5 with specific options and Laurel BMW had exactly what we wanted. Shaun our salesman and Mike the manager couldn't have made the process any better. They were great. I would recommend them to anyone looking to buy a BMW.

I bought an x6 from bmw of westmont. The car is great and employees are very helpful. Tracy in the service department was great!

We had tried going through a local dealer and felt like we were getting the run around. Within a couple of hours, Terry had us driving away in the BMW we wanted all along.

Excellent experience. Viga was very helpful in helping us choose a BMW. Highly recommend.

I was looking for a car that was in my budget and Laurel BMW made it happen as well as my salesperson CJ.

I brought my BMW in for a leak and James Randall in service had my BMW X5 diagnosed and my vehicles Oil leak was fixed, for some reason it runs much better and quicker take off now and I was given a Nice comfortable loaner which I may consider purchasing at later date . Thank you very much BMW of Westmont.¿

I was having a problem with a module on my X5. Unfortunately I needed the problem fixed right away as I'm leaving on a 2-1/2 month road trip for my photography business. I explained this to Laurel as I was originally told they could fit me in next week. Bob K. In service took me in, service found the problem and the part was ordered for Thursday instal (only an hour in and out). Now that's taking care of your bust customers. Highly recommend John Blaschek for your sales experience. John is a true professional and made the purchase a pleasure!

Laurel BMW in Westmont provides the best car buying experience. Great value, great customer service, and, of course, great cars!

More of a pleasant experience than most of my auto purchases. Salesman Luke was extremely helpful.

buying my car was about as simple for us as could be. from the moment we walked in til we drove away, these people were as polite and helpful as can be expected. everything about it was positive.