My service advisor Mike Buzzelli was very knowledgeable and helpful.

This is a great establishment Tony was very helpful and informative the quote he gave was exact and a matter of fact it was even cheaper clean,friendly place to visit I will be going back for more work to be done on my vehicle.

Everything went great. Chris and the rest of the staff was very pleasant. And Dennis got me through financing quickly and without a hitch. Very pleasurable experience.

Always buy my cars from Lilly at Laurel BMW. She is honest and easy to work with-no games or pressure. Great service and nice people-its why I keep coming back. Just bought a 2019 X3 and its awesome!!

Always great service!

Given the cost of repairs today, it is critical there is clear communication between the service rep and customer. Laurel’s people are pretty well trained in that respect.

Now here's a place you Do Not want to buy a car from! No customer service after the fact, no professional courtesy and the used car manager Mark J is the worst....the entire store is rude with little knowledge of what they are doing. Everyone seems to be standing around looking lost

Everything thing was very good and quick service..

An air bag recall was done in about 45 minutes - great job!

Quick service, highly knowledgeable staff. The waiting area is very nice with free Starbucks, Kirkland water, and small snacks. Free car wash with service. Was a joy to wait for my car to have its oil changed.

CAN DO BETTER

Mike Jerome is an excellent employer at the dealership. He take time and explains what is at issue with your car. I appreciate his hard work and dedication. Good Job!

All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.

Great experience! Everyone was extremely helpful and the communication was great! They were able to diagnose an issue within minutes that another BMW dealership couldn't figure out in a week. I highly recommend Laurel BMW and will drive the extra half hour to get the job done correctly and professionally!

All around EXCELLENT experience purchasing my CPO BMW X5 from this dealership! Over-the-top communication, transparency, and "can-do" attitude from the sales department (Hassan & Chris) to final paperwork with Devon. Initially I was hesitant to do business with a dealership 700 miles from my home, but Laurel BMW proved to be a company of integrity and customer service. I will definitely reach out to them for future purchases.

Thought I was going to have to pay big money for engine issues, but I took it in to BMW Westmont; these guys fixed the engine under warranty for free and the car was in and out within two days. Literally made the process so convenient and easy, this is the reason I love BMW; thanks guys!

Laurel is the best dealership I have purchased a BMW vehicle from. Rich and Lilly were the nicest people to work with, they were professional, welcoming and accommodating. And, Devon had the papers ready to sign as soon as I arrived. Thank you for making this a positive experience! And, I love the new dealership, very classy looking!

My previous two BMWs were purchased from another dealership, but I wasn't overly impressed by their service. I frequently visited Laurel BMW to have my car serviced and was always extremely satisfied, so when it came time to leasing My new BMW I decided to go with Laurel and I've not been disappointed.

BMW in Westmont has a wonderful professional staff...all the way around. I’ve been with them for 4 years now and they are great. I was in for a Warranty check up yesterday and the Service Check In working with Sam was great. He really knows his stuff, polite and professional. Also working with Sales, Jeff, has always been excellent. Jeff is professional, helps and is not pushy, like many dealers. Excellent Job, BMW Westmont. ( Also check out their new contemporary digs...very nice ). Tom C

The services at Laurel are always top notch. Check-in is quick, loaner car is provided, as indicated, and the services are completed in an appropriate time frame. If they say, 3 hours, it is usually that or less. I highly recommend their services for the repair and for normal maintenance on your BMW.

very good service.

I drive an hour and a half to take my BMW X3 to Laurel for service even though I found it at another dealer. They have consistently treated me and my family members with BMWs well. Tony Scanlon and the service team at Laurel are top-notch. Thanks and keep it up.

Highly recommend this dealership, James Randall in service is very knowledgeable and will help out as much as he can!

Very professional and helpful 2 lease in 3 years Kevin O?Connell is a pros pro !!

Kelly is great at what she does. Puts the customer at ease while trying to be efficient . She recommended Tony Scanlon who was very informative and helpful. On balance, it was a good experience! My issue was resolved.

Painless shopping and magnificent service. This is my second lease with Laurel and I couldn’t be happier. My sales person (Tony) was responsive and generous with his offer. Paperwork was effortless. Service on my previous BMW was excellent and everything was done well and at my convenience. I do recommend these folks.

Good Service Nice and very friendly employees

While I didn't purchase my BMW from this dealership, this is where I bring it in for service and repair. I can only speak highly of the service department as they always go above and beyond to make sure everything is in perfect shape. I don't always have the same service advisor, but regardless of who I am assigned to they always take good care of my vehicle and I. They make sure my visit is short, provide me a clean loaner, and contact me as soon as the repair or service is complete.

BMW Westmont provided several options according my requests. They showed me vehicles with different models and mileage, and helped me to make the selection process easier. They also provided competitive pricing and financing. After comparing different options for a couple of weeks, I decided to purchase my vehicle here. The display room is magnificent, the inventory of cars is large (the use a warehouse a couple of blocks down the road to keep their cars under roof), and the sales people are knowledgeable and kind.

Paul L. was very easy to work with. He shared his enthusiasm of the BMW driving experience and took the time to educate us on our options without any pressure. Great experience!

I like this dealership, they are professional and helpful. I walked out feeling like I received a good deal and with their no haggle prices I did my research. Scott Meidl was my salesman. Nice guy, friendly (not fake) and did what he needed to make me happy.

Great people with a first class operation...period..!

Best experience ever that I had with purchasing a BMW.It was so easy and smooth. everyone is professional and they know why they are in business!

The bottom line is I got a car for exactly what I wanted and my trade was valued properly.

Lilly and the entire team did a great job every step of the way through the purchasing process. She went above and beyond my expectations for what a car buying experience should be. I would not hesitate to recommend Lilly or the team at Laurel BMW of Westmont to anyone in the market for a BMW.

Very courteous and efficient in performing recall service.

Great customer service!

Please if you want to get a great deal on your ultimate driving machine go and see my man Darrell and Jason and make sure you tell them that the author of Chapps sent you.

Good Company with Good Pepole to whom you like to talk Kevin very courteous , immense knowledge about BMW products which you would like to listen and Learn

Nothing but positive experience from this dealership. I love the personal service I have received over the years.

Came in for some recall work and an oil change on my 3 series wagon and was completely satisfied. Mike Powalski was so nice, and took care of me early in the morning, got me in and out real quick with a loaner. Car was done a few hours later, couldn’t be happier.

Horrible, would never go back to this dealership. The only reason I went there again, is because they messed up my car’s engine in the first place. Customer service non existent, service advisor extremely rude and argumentative. Tried blaming me, for their mistakes. Can’t wait for BMW of North America to ask me how my service went!!! Michael the service advisor must learn some people skills and learn how to provide luxury BMW service accommodations to customers. I would probably gotten better service at Kia or Hyundai. I am 34 and this was my 5th BMW and this dealership would be the last dealership on earth that I would go to get my next BMW.

I had Wonderful Experience Purchasing a Vehicle! Laurel BMW of Westmont are professional dealership as a whole. Paul Labak is assigned as our sales guy. He took the time to give me all the details about the car and was never pushy. He did a fantastic job in assisting us up to replacing the license plate for us. Paul is worthy of any of my business and I’m sure to anyone who’s in the market for a new/used car too. I highly recommend him & Laurel BMW of Westmont Team.

Service team were fast and friendly. Very nice waiting room and surroundings. Didn’t need a loaner. Work done within promised time fram.

Thanks so much for the great service!

Disappointed in how I was treated by service advisor. He was not very helpful, did not follow through with what he said he was going to do, and had an attitude the entire time we interacted. While waiting for my car to be serviced I couldn’t avoid hearing the two cashiers who were too busy to introduce me to my service advisor talking non-stop about non-work related matters. Then I was witness to a sales Mgr. and his boss present a car offer right in front of all of us hanging out in service area to a customer. No privacy whatsoever and the presentation did not go well. Actually it was kind of comical. If this were my company I would insist on a “customer first/at your service” focus as I believe sales and service utilization would increase. But it isn’t my company so I don’t need to worry about this or visit here again.

The entire team at Westmont was incredibly responsive. Great experience!

I drive a 750xi. Jose the porter was very polite and I’d like to give a shout out to him. He exhibited excellent customer service. The rest of my experience at Westmont BMW (keep in mind I had an appointment 8 days ahead of time) was less than stellar. I travel the country and have the opportunity to visit BMW stores in other cities and states; happy to say I am treated well at other dealerships besides Westmont. And on the bright side my car was serviced; employee attitude was merely an inconvenience. I had to do my own follow up and thankfully was capable of doing so. I appreciate Patrick BMW in Schaumburg and their entire staff for how they have treated me from day one. Key issues I encountered at Westmont IL BMW: no greeter upon arrival to service, staff to busy discussing Birthday cake for associate in service Dept, Service Advisor I dealt with told me Patrick BMW sells non-preferred warranties compared to Westmont/BMW USA yet I have never had an issue with other BMW dealers honoring this contract....bottom line-I had to pay out of pocket and await reimbursement which is simply annoying. Service Advisor demonstrated his lack of class, follow-up, and commitment to BMW by trash talking another dealership-not necessary. Lesson learned. I prefer a more pleasant and professional experience.

EXCELLENT SERVICE

My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car! Sounds like a "sales" pitch....I guess it is LOL

I had repair service performed on my BMW on the 27th of March my appointment was at 8:30 Am I was met by a young lady who escorted me to my service adviser who scheduled the work which included the replacement of my lower coolant hose and temperature sensor. This service took about an hour and a half to complete to my satisfaction. Laurel BMW of Westmont has a wonderful waiting area they provide a huge TV screen and comfortable seating and most important to me they have available coffee or tea or bottled water if that is your preference and snacks to eat . I have been having my auto serviced at Laurel since 2006 and have been satisfied with every visit.

My experience with Laurel BMW was the best car buying one I have ever had and I've had over 10 in my life. I was treated like I was buying the best and most expensive car in the lot. I was only buying a 2012 Toyota Prius to take back to California in order to secure carpools lane tags without the expense of a new car that would qualify. Luke was wonderful to both my sister and I. There was no haggling or pressure to buy anything else. I was presented with warranty options but as soon as I told the credit manager I want interested, he placed it in the folder and moved on to complete the purchase! I would highly recommend a purchase through this dealership!! I am so glad they are a partner with AutoNation or I may not have my wonderful carpool car!

It's now owned by a corporation called autonation

Great job by Michael Buzzelli. Professional, courteous, kept me informed the whole time, finished all services on time. I'm new to the area (from Calif) and will definitely use Laurel BMW from now on. Better service than my Lambo dealer.

29,000 mile service appointment. The car was taken in on time, the service rep was courteous and professional and the service was done right the first time. Overall, an excellent experience.

Standard service.

Very professional and helpful torce me and a nice and fast job. thanks

Professional sales experience at Laurel BMW. Both Vesna and Rich were constant professional -- -A+ experience.

Best service ! Professional, Fast, on time.

Impossible to find a more beautiful car dealership

Since the early 1990's I've owned or leased many BMW's. Most of them have been from Laurel BMW in Westmont, IL. Now I won't consider any other dealer. Their courtesy and professionalism have come to exemplify what I expect in a luxury auto dealership. As a repeated customer I'm not only respected with courtesy but also treated as a member of the BMW family. When on occasion I've had to deal with other luxury auto dealers I've left with the comment to go to Laurel to find out how it's done.

Aaron the service advisor saved my car from perhaps an explosion I was just going in for a "topping" of coolant Aaron passed by ; knew something was amiss He diagnosed after examining a severely leaking oil gasket Very wonderful car-saving experience thanks to Aaron Mccall Car is as good as new!!!

Very good to work with. Fast, fair and Professional. We had a great experience with them.

Amazing job guys. I love the new school facilities and old school customer service. I will never take my 7 series anywhere else. Michael and team were outstanding!

Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.

Hello all the facilitities at Westmont BMW just recently got a face lift and the place is now not only pratical but beautiful. The service couldn't be better I was greeted by Bob the service department manager who not only provided great service for my 5 series but explained the new layout of the facility. He had my loaner car ready for me and I was in and out in under 10 minutes, service doesn't get any better than that. I highly recommend this dealership as I have been coming here for the last 11 years.

I had my car towed in to Laurel over the weekend, got ahold of them on Monday let them know what was going on and they said they’ll get it in and look at it. Okay great. Next day they called and advised the car will be in the shop until the end of the week. Okay that’s fine, so I went in physically for the first time to ask if there were any loaner vehicles available while my car was in the shop. Not once have I gone in there and was greeted by anybody. I had to interrupt three service advisors having side conversations just to be acknowledged. I then proceeded to “meet” my service advisor Aaron McCall. I introduced myself and had my hand out for him to shake and he didn’t turn to me just looked at me and said “oh hi”. I wouldn’t go on to say the advisor is rude, but it’s borderline uncomfortable when you’re trying to have a real conversation with someone and they’re not facing you and doing nothing but making passive aggressive comments. I said okay thank you after he explained they didn’t have loaners and left. The next morning I called and asked if I could have a new service advisor because I wasn’t satisfied with the level of customer service and I got a call back from the service manager. He was friendly, he listened to me, and he followed up when he said he would. So from then until I picked up my car I dealt with him and I had no complaints there. The lasting problem I still had was Aaron’s name was still on my ticket so I know he got credit for a repair order he didn’t have a hand in, or rather shouldn’t have to begin with. What’s ironic about it is that when I was waiting for them to pull my car up, there was a customer who drove into the pull up service bay and was standing there for over 5 minutes waiting for someone to greet him too and when they finally did guess who was there to be passive aggressive again? You guess it, Aaron McCall. Customer says “oh there you are I didn’t think anyone was home” and Aaron’s response was “well yeah people tend to go home when we’re closed”. (And no of course they weren’t closed yet.) All in all the shop service and management involvement was okay but the customer service level could certainly use a revamp considering your customers pay good money (high rates) and they expect a level of service as they should. Thank you but no thank you, I’ll take my business back to Elmhurst BMW.

Worked with Tony! Super smooth out of state transaction! NO bull - deal concluded same day! One of the smoothest purchases we have completed yet and we purchase multiple cars per year! Great job Tony! Laurel is a great dealership to work with - I highly recommend!

This is my second X5 purchase from Laurel and they provided amazing service. No rush/pressure to buy - they stay focused on your needs/wants and do everything they can to exceed them. I’ve worked with with Vesna and Andre -both have worked there 10+ years. This is the only dealer I know that has kept staff that long! That tells you all you need to know.

I had my car towed in to Laurel over the weekend, got ahold of them on Monday let them know what was going on and they said they’ll get it in and look at it. Okay great. Next day they called and advised the car will be in the shop until the end of the week. Okay that’s fine, so I went in physically for the first time to ask if there were any loaner vehicles available while my car was in the shop. Not once have I gone in there and was greeted by anybody. I had to interrupt three service advisors having side conversations just to be acknowledged. I then proceeded to “meet” my service advisor Aaron McCall. I introduced myself and had my hand out for him to shake and he didn’t turn to me just looked at me and said “oh hi”. I wouldn’t go on to say the advisor is rude, but it’s borderline uncomfortable when you’re trying to have a real conversation with someone and they’re not facing you and doing nothing but making passive aggressive comments. I said okay thank you after he explained they didn’t have loaners and left. The next morning I called and asked if I could have a new service advisor because I wasn’t satisfied with the level of customer service and I got a call back from the service manager. He was friendly, he listened to me, and he followed up when he said he would. So from then until I picked up my car I dealt with him and I had no complaints there. The lasting problem I still had was Aaron’s name was still on my ticket so I know he got credit for a repair order he didn’t have a hand in, or rather shouldn’t have to begin with. What’s ironic about it is that when I was waiting for them to pull my car up, there was a customer who drove into the pull up service bay and was standing there for over 5 minutes waiting for someone to greet him too and when they finally did guess who was there to be passive aggressive again? You guess it, Aaron McCall. Customer says “oh there you are I didn’t think anyone was home” and Aaron’s response was “well yeah people tend to go home when we’re closed”. (And no of course they weren’t closed yet.) All in all the shop service and management involvement was okay but the customer service level could certainly use a revamp considering your customers pay good money (high rates) and they expect a level of service as they should. Thank you but no thank you, I’ll take my business back to Elmhurst BMW.

Outstanding service and honest pricing. The sales person was lilly kolarski she was respectful and trustworthy a total awesome experience. highly recommend this dealership.

Awesome experience at Laurel BMW from Hassan! Very knowledgeable and super easy to talk to. Guy, one of the managers and Joe the finance guy were awesome as well. All five star guys!

I had a wonderful experience purchasing my BMW X5. Luke W was terrific along with all of the other employees who helped throughout the process.

I have been a customer of Laurel's for a few years now, and the level of a superior experience here was made quite evident when I had to bring in my p-up truck to another dealer for service (not so hot). Each of my 2 sales experiences with Lilly Kolarski (and one for my son!) have been without stress and i felt that I was assisted with my chosen transaction instead of just being "sold something". My service experiences (with James Randall) have been consistently similar. No stress, concerns with the car are dealt with, and visiting the dealership to drop off or pick up the car is more like visiting a friends home ; it's just that comfortable. Update, I am now on car #3, and so is my son. My own experience echoes what I have already stated only now with more emphasis. This place is just plain great and is still my only go to for a car and service.

Purchased two brand new cars in 30 days. Dealt with the A Team over there are Laurel BMW: Scott and Bridget. Both transactions went very smoothly and even when we hit a slight speed bump with a programming issue they were attentive, responded with urgency and got things resolved super quick. Well done!

Like almost all dealers. You have to know what you are doing. They do good work.

Parts department is by far the best, knowledgeable, and resourceful parts department I have ever dealt with at any dealer ship. You guys rock!

Don't trust them I went to the laurel bmw, i talk to a guy "I want to upgrade my 640gt speaker to bavsound " the guy ask me how many speakers in your car, I said I am not sure should be around 10 speakers! He don't know anything and he go back to office ask someone tell me 1200$ for installation ! I ask how many speakers should I change, he said he don't know ! He let me ask service departments, I go ask them, service guy told me laurel bmw don't have bavsound speaker upgraded service anymore for 1 years already! So 1200$ installation how come for what, this is not professional bmw dealer make me confused! I want give to 0 star for them! I don't recommend come to the laurel bmw buy car or do service! Please be careful!

BMW of Westmont is the best place for all your friends and relatives to get their BMW’s services! Friendly and knowledgeable sales staff! General manager is very professional in meeting the customer expectations and BMW meeting up with BMW standards. He does everything to make you feel good and gain your repeat business! Heads up

I recently bought a 2018 BMW here at Laurel BMW. Paul Labak was my Client Advisor and made it a very pleasant experience shopping for a car. I was looking for a Certified Pre-Owned vehicle and he located a Demo 2018 model and made the price worth the purchase. There have been a couple hiccups with the vehicle, a vanity light not working and the 1yr trial satellite subscription not up and running, but Paul has been helpful helping resolve the issues. The bad news is after getting the vanity light repaired, the vehicle gave me a warning message of "Lighting System Malfunction! Drive Carefully". So now another trip back to the Service Department. Tony Scanlon, the Service Advisor, treated me nice and made the experience pleasant, but I hope this doesn't become weekly visits or most of my mileage will be to the dealership (I live in Chicago and they are in Westmont). 5 stars would have been given, but the vehicle's issues do count against that.

Im very happy with how quick my recall was done and how great my car was washed!! Very happy!

Mike P. is a good service writer and has great follow up.

Best BMW service department technicians and service advisors at AutoNation BMW of Westmont

Best deal ever, Sean Keshani is the person to deal with. This is the third car I bought . Referee all my friends and relatives. Honest and trustworthy. Love the service department too.

Best BMW dealer in Illinois. The staff is great. Great service department and sales department is great.

Great service and their services are Excellent. They went out of their way to take care of us. Lent us a BRAND NEW BMW. NO CHARGES AT ALL. At gas stations you are charged for air!!!!

I always have great service when I bring my car in. Everyone is knowledgeable and friendly.

Paul Labak and Jason Saxton were awesome! They made the car buying process painless and very straightforward. They went out of their way to accommodate me. Excellent customer service! I would highly recommend buying your next BMW from Laurel BMW.

Amazing start to finish. Received a very fair price. Staff was responsive, informative and courteous (and exceptionally friendly). Vehicle is even better than we anticipated. LOVE it. Looking forward to more of the same great service. Thanks Kevin, Jason and Devon!

Service department takes 2 HOURS for an oil change and tire rotation. Tire rotation costs $189.99. After two hours and $189.99 later, they didn't even reset the Oil Change indicator. I know this isn't a drive-in quick lube, but I've worked at places that do a 10 minute oil change. Two hours is inexplicable.

Prompt professional service.. staff were great😊👍

I just bought a new for me X5 50i from Jeff Abbas and have been very impressed with his responsiveness and customer service skills. The vehicle was priced right and the purchase process was haggle free. I have been looking for several weeks now and have been nothing but disappointed in my customer service experience with the other dealerships. Had I been treated with this amount of professionalism and responsiveness, they would have undoubtedly made a sale. Very happy I found Laurel BMW and will be contacting Jeff when it's time to purchase another vehicle.

Very friendly and helpful staff. Highly recommend Aaron, he was very quick and efficient in getting me a loaner when I needed it and Cooper did a great job repairing my vehicle. Will return to that place again

This dealership has been amazing to work with to start. They work extremely diligently and accurate. They are here for the customer. They will bat away for you as a customer of theirs. I made a remote purchase from states away (FL). They literally answersd every single one of my questions and also did everything I asked. If I needed a picture or wanted something inspected they did it and did it well. No matter how tedious the request, if it helped my comfort buying the vehicle they did it. I never thought I’d be this comfortable buying a car from another state. But with this experience I only plan to buy my BMW’s with this dealership. Every associate that helped me was well trained and respectable. They put my local BMW dealership to shame. This is TRUE CUSTOMER SERVICE. They are also very reasonable with pricing whether it’s the price of their car or the offer on your trade. The sales manager Rich followed up with me closely, and got my car to me so quick, it was like I ordered it on Amazon Prime. I found my BMW dealership of choice & it’s bc of the people that run it. I LOVE MY BMW! THANK YOU Rich, Doug & everyone else at BMW of Westmont.

Laurel BMW of Westmont new state of the art facilities is without comparison. The service agents and maintenance technicians keeps my bimmer running like new. I look forward to my next BMW purchase with Laurel BMW of Westmont.

Laurel BMW service is superb. I prefer factory service, that’s why I’m willing to drive 19 miles to Laurel. My service advisor, Aaron McCall, is outstanding. Regarding my previous post complaining about a presumed charge for a missed appointment, I was mistaken. Aaron informed me the charge is for shop supplies ( or environmental expenses ), definitely not for missing an appointment. My apologies. Back to five stars.

Had a flat tire after I left a lunch meeting on Valentine's day. Drove directly to Laurel BMW they signed me in and I was out the door in 90 minutes with a new tire. Very professional will be back (hopefully not for a flat tire).

A+ Incredibly helpful and courteous client advisor, Luke Wierzba. I trust the dealer and the car that they have are all high-quality. Can't recommend Laurel BMW highly enough. I have been a previous customer and Will always be loyal customer

Prompt, professional and experienced do an incredible job in accommodating their clients

Aaron did a great job helping with my tire situation. He is friendly, professional and an asset to Laurel BMW.

I have always been very satisfied with the dealership’s professional auto maintenance services. However, recently order to get transportation from home to pick up my auto, I had to turn to my Sales Representative, Camille (CJ) Levi. I had spent over 2 hours attempting to contact the Service Department to arrange for a pickup and to no avail. So, after turning to Ms Levi, she informed that she would get my dilemma resolved immediately. Approximately 10 minutes later, I received a call informing that a ride was being sent to take me to the dealership. CJ has always impressed me with her professionalism and devotion to her clients, her actions on my behalf speaks to that confirmation.

Pleasant place to relax and get the good service for the car.

Great service, but not all issues were fixed.

Lilly made the car buying experience very pleasurable without any pressure.

Great service! No extras were pushed at me. Just got my oil changed and relaxed in the waiting area. Thank you!

Tony Scanlon - Service Advisor I don't know the resolution to my problem but, Tony has been as good as possible. With the extreme cold we've had recently I had battery failure yesterday on my 5 year old BMW. Service was supposed to have corrected the issue with a change in battery and all seemed fine until this morning. Car's dead and not charging. I'm waiting for a tow back to Laurel where they'll hopefully diagnose correctly and remedy the situation.

Amazing dealership! Walked in asked "How much" pointing to a brand new 328xi. Tony the salesman says "Got a license"? I produced it he copied it handed me the keys and says "go try it out'. My wife and I left the dealership driving that car around ALL DAY. That was two years ago. That car is in my Garage today. It has never had an issue but the maintenance is cheerfully completed by them efficiently and competently. If you are considering a new car purchase you will not go wrong dealing with Laurelton BMW. They only allow 5 stars but would give 10 if I could.

James Randall is the best, always takes care of my BMW!!!

My car was brought in with check engine light. They had to do extensive testing because of emission issues. They made sure all new parts were updated in the computer. They did an excellent and comprehensive job!!

Tony from Service was amazing he was very informative and kind and made my service appointment A quick great experience

Great experience with buying our new SUV ,Paul was very professional and knowledgeable person, thank you!!!!

There waiting room sucks

Best BMW dealership! We've had four x3s, two from other dealerships, and Laurel is far superior to the rest. Best customer service around from Kevin our salesperson, Rich the sales manager and Pat the general manager. They are not only professional, they really care about their customers. Got our 2019 x3 last week and couldn't be happier!

Great service. The new Customer Service area is big, comfortable and very clean. Congrats on opening the new service area.

Fantastic service great people

Excellent customer service and support!! Lovin’ our new BMW! Thank you!

Excellent customer service and support! Lovin’ our new BMW!!

After multiple horrible and frustrating customer service experiences at BMW of Orland Park, I finally listened to my fellow BMW owning friends and decided the next time my car needed service I would bring it to Laurel. I don't know why I waited so long! Laurel really sets the standard for what customer service from BMW should be. A big thank you to Manny, who scheduled my initial visit. He told me that despite them being booked for the day, to come on in since it was an emergancy. Let me tell you this would have never happened at Orland Park. My service advisor, Karl Szeredy, was excellent. Karl was professional, friendly, and knowledge about my car's situation. The wait time was reasonable and the dealer is beautiful. They have a viewing area that looks right into the garage for those that love to see how the repairs happen. I plan on purchasing my next vehicle from them and will be recommending them to my friends.

We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

We came in to test drive a car. We walked out with a great deal. Tony was easy to work with. The only issue was that it took them several days to give us our second key.

Awful. It's a sad day when you take your car in for a recall and get pressured into additional services and walkout owing $600+. In addition saying the mechanic noticed a leak coming from the transmission. That will be $1700. Really! You would think that they could at least reset the car computer when they changed my brake fluid for $200. Or return my phone calls.

Cj was great! So helpful and responsive and we love our beautiful 528i. Highly recommend Laurel BMW.

Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.

Wonderful experience purchasing a car from Laurel. My Salesperson; Luke is top notch. From handling my trade to following up with all the details of my deal, the staff did a great job. The dealership is beautiful and Rich and Devin also treated me with respect and courtesy. Highly recommended!.

Took my BMW in for an Oil Change and Tire Rotation/Balance. It was my first experience with the BMW of Westmont and I was extremely impressed. No pressure to buy any services that weren't needed, just provided me what I asked for and then also gave me a couple things to keep an eye on in the coming months. The Service Specialist was great and gave me all the necessary information that I needed once the car was done. I would highly recommend BMW of Westmont!

From the Top-Down, great experience!! Management was excellent and the our Salesperson, Kristina did and amazing job. While not the closest BMW dealership to us, their attention to our Families needs have our continued patronage. 5-stars (Oct 2017) Update: We have returned for our second BMW from Laurel BMW. Once again, we couldn’t be happier with our experience. This time Vesna was our Sales Associate and she too did a fantastic job. We look forward to a long relationship with Laurel BMW.

Great experience in buying my BMW X5. Excellent customer service. Price negotiation without gimmicks. Andre was great.

The process, from start to finish, was made easy by the staff. Our client advisor, Vesna, walked us through every step and even stayed well after close to help us finish the paperwork. I highly recommend this dealership and our client advisor.

Mike was very professional. Good advice. Car was clean and ready when promised.

Bought a certified BMW 5 series in 2015 along with an extra coverage plan for dents. Went back to Laurel December 2018 to upgrade my car and the assistance I received was poor at best. The sales rep wasn’t knowledgeable and couldn’t offer any assistance to help with negative equity in my car. I took my car to Orland Park BMW the same day and they not only worked a great deal for me to upgrade to the 2019 X5 but gave me $1000 more towards my trade in. Excellent service. I have since placed several calls to cxl dent protection with no response. I have sent emails and even came back to dealership only to be told finance manager was to busy to assist. This is horrible customer service and one of the reasons I won’t buy another vehicle from this dealership.

Darryl who is my salesman was wonderful. He always takes care of me and finds a car to meet my budget without compromising the quality of the car that I want to drive. Very pleasant experience at Westmont BMW except for the finance department. During the finance part of the experience I was told that BMW no longer provides complimentary service checks for a new car even though the sticker and my salesman said that standard maintenance was included. This lead to a very uncomfortable conflict between me, my salesman and the finance guy who was trying to upcharge me for basic maintancence thar was included. Totally not cool to do that in front of the customer.

Excellent service and beautiful facility.

Great place

I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.

I took my vehicle to Laurel BMW with the check engine soon light on. The emission control systems on diesel vehicles is complicated and challenging to diagnose. Laurel technicians systematically worked through the error codes to identify the root cause and fix it. The technicians at Laurel BMW are highly skilled. Definitely a good place to get your BMW serviced or repaired.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

This dealer gave us the best trade in values for our 2 BMWs. We looked at purchasing another X5 and both choices that we considered had amazingly low prices Without pressure Rich let us think about our purchase overnight without any hassle or pressure. When we called back and decided we needed a 7-seater passenger SUV [which BMW did not offer] listened to our desire for a 7 passenger SUV Rich carefully listened and then brilliantly suggested the PERFECT car for us a . . . Mercedes 7 passenger SUV that BMW had recently received in a trade-in. Best news was that there was a Mercedes Auto Nation next door and we could get a spare key . . . and a Mercedes product specialist to show us how to use all the Mercedes features. The entire process was so very professional and kind; classy wirh a genuinely human warmth and charm. Pricing was provably fair without any haggling, hassles or headaches. I loved this buying experience I look forward to buying another BMW just to work with Rich again. Ans for sure I will never buy a car from any dealer that is not part of Auto Nation - - they really are a no hassle fair and honest dealer.

Brought car in for my annual visit. Mike Buzzelli was professional and very helpful. I feel the only opportunity is with pick up. When I arrived, I was greeted by a person who was friendly but then when I went inside no one acknowledges you. A few were with other people, but even a “we’ll be right with you, have a seat” isn’t extended. As a guest you are completely ignored. Definitely an opportunity. I made my way over to the cashier, paid and left. No one checked out with me or advised of work or any other items related to my car. No thank you just pay and get out. I know BMW wants a better service experience at pick up.

The entire environment is just a wonderful experience to purchase your car they are so patient kind considerate accommodating and most of all very very professional Luke is a excellent salesperson and Joe is an excellent manager for car sales in regards to the financing component he's just impeccable

Had a great experience working with Rich Rams Sales Manager and Hassan in sales. If your in the market for a new car I'd highly recommend working with these guys. Contact Laurel BMW and ask for them.

Traded in a Crown Vic to purchase a Nissan Altima. Great, straight forward transaction. Paul was a great salesman to do business with. Highly recommend this dealership.

.A loyal customer for many years. Always appreciate the competent and friendly service. Jay Buis has been my adviser for many years and is always a delight to work with. Highly recommended!

Great staff and amazing facilities. My car was repaired in half a day.

They sold me a car that had mouse feces and urine , some of my wires were chewed! When I called the dealer , they did nothing! . I had to have my car deodorized 2 times to get rid of the smell which they covered with an awful spray . Just Saturday I picked up a loaner car so they could service my car, the windows were so dirty someone wrote on them to clean! They also talked me into a lease gave me one price and changed it and the guy quit the next day! Horrible dealer! Never ever would I recommend or buy anything from this dealer!

Would have appreciated most frequent status reports. Waited over an hour before I knew anything

This was by far the easiest, most professional car buying experience that my wife and I have ever had. Chris Cole, our sales rep, was thorough, explained all facets of the car we were interested in, and was patient with all questions. I never once felt pressure to buy or any "sales tactics" associated with car buying. I would recommend Laurel BMW of Westmont to anyone wanting a simple, relaxed and professional car buying experience. Thank you to Chris and Joe in Finance for a making my first BMW purchase a great one!

Excellent service! Took are of my vehicle quickly!

Work done on safety recall and other routine maintenance done to perfection. Thanks, I really did not expect such great service.

I drove an hour away to experience the worst sales experience in my life. Kevin said car is here to view please come and take it out for a test drive. I drove an hour away to expect to drive a vehicle. When I arrived there where a lot of salesman and they wanted to help. I told them I was here to see Kevin who answered my phone call. Well I purchased 4 BMW’s in the past and Im a loyal BMW customer. I had my 7 year old son with me. I got thrown to the side for about 45 min waiting patiently. So they let me test drive a car that I wasn’t really Interested in it’s a lower model then what I wanted. The car I wanted was on a lift in the garage. This is crazy, this car was for my 17 year old son for Xmas and a surprise because it was a great priced certified BMW. My 7 year old son and my wife and I where allowed to see this vehicle in the garage which is a liability to BMW on a lift. I never was allowed in the garage it’s a big liability specially for a child. All tire’s where worn to the penny test, and the front had damage to the front bumper. I asked if you can lower the vehicle so I can see in side the salesman says I can’t. On the way out I almost slipped on oil and my son. Wow this is like Joes garage and not a luxury vehicle dealership. What dealership allows you in the garage???I’m grateful I got to see the car on the lift and Grateful my son didn’t get hurt when he almost slipped on oil. What is really messed me up is that the Kevin the salesman kept stating that its corporate that gives your vehicle credibility for a trade in. I wanted a car for my son but Kevin was so interested about talking then listening to the customer. This place is a joke.

The new facilities are modern and clean. Adding to the already professionals on board makes Laurel BMW services second to none.

Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished quickly,

This is the crappiest BMW dealership that I have the displeasure of working with. Rude, obnoxious disrespectful.

If you are looking for a BMW and want a totally satisfying car buying experience be sure to stop at Laurel BMW in Westmont, IL. I have purchased 10 cars from them sine 2002 and have found Laurel to be a top notch operation that makes buying a car a great experience leaving me with a high level of satisfaction. Everyone is focused on the customer from the General Manager Pat Womack on through Sales Manager Rich Stoll, our wonderful Client Advisor, Lilly K as well as the Finance guys. Lily K is the consummate professional willing to share her product knowledge and work with you to get the deal and car you want. They all make sure you get the car you want at the best price available. The service department is tremendous keeping you on the road with little disruption. Mike B. is my preferred service advisor and is just the best. This is the Best dealer I have ever dealt with and will continue to trade with them in the future. Give Lily a call if you are looking for a new or used BMW, you won’t be disappointed.

Mike B. is a fantastic service coordinator. I have a BMW Dealers that's literally 5 minutes from my home, and I take the trip to Westmont because I know its worth it every time.

Beautiful new facility. Team was extremely professional and my car was ready whent it was suppose to be. Thank you.

James R in the service department truly understands the meaning of customer service. 5 stars to him

My family goes out of our way to buy from Chris here. Totally honest, down to earth salesman who has never mislead us. Great prices too, but the way they treat their customers is really what keeps us around. Even if this dealership is far for you, or you find a better deal, I highly recommend at least stopping in once. They'll blow you away.

Personalized and prompt service

My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to this magnitude! They rock!

I was seriously happy to purchase from BMW of Westmont but when it ame down to giving them my trade they offered me $7k below market value. I understand that dealerships, like any business, have to make money, but 7k below market value and 3k below trade in value is a rip off. I really had higher expectations for a dealership of their size and prestige. Other then that, sales guy Luke was awesome. He was knowledgeable, personable, and courteous. Management though, will try to screw you as hard as they can. Blaming corporate is a cop out. Everything is negotiable, especially in business. So to sum it up. If you want to buy a car at a grate price, you may get lucky. God forbid you give them your car for trade.

Outstanding as always.

very nice people, willing to help you, no pushy sales people. Made buying a car a pleasant experience.

Great service. Great staff. Recently moved 32 miles from previous residence but still take car back to Laurel BMW.

Very easy professional experience. Andre was great to work with. He listens and comes through with solutions.This was one of my better car purchasing experience.

Very good experience. Knowledgeable, friendly staff. AMAZING new facility. They even let me bring my dog into the waiting area while they worked on my car. Will keep coming here

Very professional and answered all my questions without any sales pressure.

Courteous staff, new facility is great, work done in the time promised.

BMW Service Rep James Randall was great - caring & professional - understandable explanations of services required and why. Also let me know what would be upcoming next visit.

Rich and Tony were extremely helpful and professional.

Average service!

Sales reps were great. The finance team was below par. Took over 4 hours to have the car delivered when we were paying with cash. We were told that we could buy added warranties but pushed into signing for them on the day of delivery. We were also told of a payment method and then called two days later for credit card because of issues with there check verification services, even though they verified a check earlier in the day. The sales group has it right but the back office is lacking.

Got me in on what emergency and you care if the job quickly!

Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.

I want to recommend sales person Lilly Kolarski. She conducted herself with professionalism right from the start and was very knowledgeable about the product as well as the process for buying a new BMW. She took the time to thoroughly answer my multiple questions and made the whole experience fun. Go see Lilly if you are going to buy a BMW!

Enjoyed working with Tony he was extremely helpful and patient. It took several days for us to makeup our mind on what vehicle we wanted to purchase. He kept showing us options until we found the right one. Thank you for your professionalisms.

I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday

James Randall has been my service advisor for years and takes exceptionally good care of my cars! I always have a great experience at Laurel BMW of Westmont!

I purchased a brand new X3 from Laurel after originally ordering an X5, and then changing my mind after a couple of test drives. Buying at Laurel has always been an easy experience. I have always felt that I have been treated right, and Lilly K is simply the best salesperson you could possibly have!

Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!

Great service and buying experience. Lily K is a pleasure to work with from the sales team.

After a not so great experience at competitive dealer, I walked into laurel bmw and had the BEST experience with lily k. She not only worked with the sales manager rich and got me the best deal on my brand new bmw but was more than willing to stay later to make sure I was satisfied with my purchase. She even invited me back the next day to completely go over the vehicle and all the nooks and crannies. Even the fiancing manager I worked with Joe, explained everything and why I should add coverage- totally down to earth and by far the ultimate car buying experience I’ve ever had. Highly recommended!!! I’m glad I’m now a part of the laurel bmw family with my new purchase of my 2018 X1 :)

I'm not sure what to say about this dealership. Read great reviews online but had a confusing and uncomfortable experience. Applied for financing online, was told the vehicle would be held until Wednesday. Spoke with someone Monday morning, they sent me a document to sign about payments then received a call about 20 to 30 minutes later, and was told, the vehicle was sold, but they had another vehicle. Received a call hours later saying, that vehicle was pending sale also, but there's another vehicle. Trust just went out the window or maybe even the door. I'm confused

We can divide up the experience: sales: Lilli K - excellent and went the extra mile and more to (a) find the car, (b) have it delivered and (c) offered a very competitive price. After sale service is fine - like all dealers service tries to up-sell at every opportunity (they all do this), but the work is done properly and on time.

I’ve been driving BMW’s for over 7yrs and have been to many different locations. Unfortunately, my experiences with other dealers have not been good. My best experience thus far has been with Lilly K. She’s very easygoing, accommodating, personable and reliable. My daughter loves bunnies so she looked up bunny pics for her and found a cartoon to keep her occupied while we did the paperwork. I would definitely do business with her in the future. She’s awesome!

This is the 2nd time I've worked with Lilly at Laurel BMW - she has been wonderful with every detail -- from finding the right car, walking me through all the various bells and whistles, and even assisting after the purchase! Great salesperson!!! Thanks again!

Had a great experience working with Lilly Kolarski. She was extremely knowledgeable and helped my wife and I choose the perfect vehicle.

Highly recommend Lilly K if you are looking to buy a new or used BMW. She is very honest, attentive, and knowledgeable. I could not recommend anyone else better.

Lilly K looked after me so well at this excellent dealer. Superb, highly recommended and they are now my go-to for cars.

Pleasant people and work was done on time.

I've been going to BMW of Westmont for 15 years. They are always the best when it comes to service on my car. Jay Buis has been my service advisor for years and I wouldn't want anyone else. He always answers my questions and gets my car in and out of service quickly and done right. I love the personal attention I get from Jay.

Top notch client service, top notch products, and most of all - Lilly K is TOP NOTCH! We’ve leased and bought with Lilly K twice, and went in again yesterday to buy again. May we say, the transaction was seamless from start to finish. Starting a couple of days prior, Lilly communicated with us via email (and was extremely helpful and responsive). This helped save us time since we had a specific car in mind. Lilly had it ready for us and gave us a fair, competitive deal. No playing games here. She’s honest, trustworthy, and really cares. Ask for Lilly and even if you aren’t ready to visit in person, she’ll work with you via email too - which is incredibly efficient and convenient! THANKS LILLY K!

Up front and honest sales consultant and sales manager. They stand behind the cars they sell. Bought a Toyota from a BMW dealership yet they still preformed a 125 point inspection and warranted it. Just as good as buying a certified car. Good car buying experience.

I bought my BMW 540i in 2017 and Lilly Kolarski was my sales person. I had a great experience with her. She gave me all the information I asked for and did not exert any sales pressure. After I made my decision to purchase, she continued to follow up and keep me informed about the status of delivery of my vehicle. On the day I took delivery, Lilly spent a significant amount of time explaining all the features and assisting me to customize the vehicle to my preferences. I would purchase from her again without any hesitation.

Lilly K has always taken good care of myself and my family and friends. She has earned our business and trust for the last ten years and we only return to her when it’s time for another purchase. 5+ stars for her!!

I been a client at Laurel BMW for over 14 years always get great service and Ask for Lilly Kolarski My sales person and best person to go too. She makes sure the manager gives you best prices call and ask for her. just got a new BMW in August and had her look for it for 2 months she found me what i wanted even if it took her 2 months of her hard work and my indecision she stuck in there and found what i really wanted ard work and my indecision she stuck in there and found what i really wanted

Lilly K. is the person to go to for buying a BMW and ensuring you get a good deal...She is exceptionally trustworthy!

We had a great purchasing experience with Lilly K, as she is honest and had our best interest in mind versus just selling us a car. She went above and beyond, even coming in on her day off to ensure the purchase went smoothly. In addition, James Randall in service IS fantastic, as he communicates clearly, understands service urgencies, and gets us back on the road quickly. We are loyal to Laurel BMW because of James and Lilly.

Brought a car at this location last night after visiting several BMW dealerships, when I first walk into the place you can feel the atmosphere were different than any other car dealership, salesperson CJ approach me and from the beginning of explaining the ins and out of the vehicle to purchasing the car was a top notch experience, this location by far exceed the expectation of car buying..

Great Care from Start to Finish: Lily K was the reason I went with this dealership and why I purchased my vehicle. She was patient, kind and extremely knowledgeable. I would highly recommend visiting her if you would like to buy a car!

I brought my car in for a recall repair. The service technician said it would be no more than 2.5 to 3 hours. My appointment was at 8am. I'd planned to get in early enough to run errands in the afternoon. The tech, Jay, said I didn't need to call, he'd call when. It was ready. Seven hours later I called to see if everything was okay and if the car was ready to be picked up. The person that answered the service desk phone said "it was ready a long time ago". Nice job Laurel BMW. That's some customer service plan that you have. I hope it's working for you because I won't be bringing my car back there EVER! AND, I'll make sure to mention it to my Bimmer friends as well.

Laurel BMW of Westmont is a great dealership to have my car serviced. I've been bringing my 1 series there for the past five years and always have had great interactions there especially with my service advisor Jay Buis. He makes sure my car is always taken care of and that's why I really like this dealership.

Quick shout out to the fabulous team at Laurel. My wife and I are “lifers” and have been customers since 2009. We have leased 7 vehicles during this time. Lilly has been our lead sales representative for as long as I can remember and working closely with Rich, never miss a beat to provide the best customer care and options for financing. Let’s not forget the remarkable service team led by Bob. Lastly, a big thank you to Patrick for assembling a terrific team that always puts the customer first.

Repeat customer with Lilly K. Like the first time I stepped foot inside Laurel BMW, the 2nd time around was no different. Reached out to my client advisor Lilly Kolarski who once again ensured that our buying experience would be a positive one. Lilly walked us through every step and took the time to answer every question we had. The communications from Lilly were all returned in a very timely manner. I didn't have to wait long to have my questions answered. Even after hours I would send an email thinking I would get a response next business day... Nope, Lilly responded that same evening! Zero regrets again passing up all our local closer BMW dealerships to make hour drive on a Friday evening during rush hour to go to Laurel. If you are in the market for a BMW, do not hesitate to give Laurel BMW chance. Ask for Lilly. She's top notch! Thanks again Lilly! Rafi and Melanie

Great service and sales team! Enjoy working with Lily Kolarski as my sales adviser.

I have purchased 4 BMW's over the last few years from Laurel, and my favorite sales person Lilly K. always a great experience excellent service i highly recommend them to everybody.

My first purchase at BMW with the great help of Lilly Kolarski. She made a huge difference in my decision to purchase from BMW. She is very attentive and knowledgeable.

Excellant experience at Laurel. Tony in service was top notch. Definitely recommend

I've had both my BMWs serviced here. Very professional. Great wating area and zero complaints.

We are first time BMW owners and so glad we chose our vehicle. We were introduced to Lilly K when we entered Laurel BMW in Westmost and are we glad we were. Lilly is extremely knowledgeable as well as pleasant to talk to. We never felt pressured in any way. We purchased our X3 that same day and walked out feeling great regarding our experience. Even after we drove away she has continued to be there for us answering all our questions about the car functions.

Wouldn't recommend anyone else! Lilly is the best, quick, smart, funny, and most importantly fair. Didn't waste any time, and was out of there in no time!!

It's always a pleasure dealing with Lilly K as this is the third BMW we have gotten with her. She is very attentive and really listens to our wants and needs. Exceptional service. Go visit Laurel and ask for Lilly - you wont regret it.

Lilly K assisted me with the lease of our X1 and she was super professional and upfront with me which I greatly appreciated. She made my experience leasing with Laurel BMW enjoyable and I would recommend her to anyone.

We have leased 7 different BMW's from Laurel BMW and our experiences were all great! Our saleswoman Lilly K and the pricing manager Rich Stoll always treated us fairly.

Always a professional and pleasant experience!

I had a great experience purchasing my BMW at laurel bmw! I worked with Lily K. She answered all my questions and went above and beyond, walking me through setting up my vehicle settings! Great customer care here!

I’ve purchased numerous cars from Lilly Kolarski over the last 10 years. I will never purchase from anyone else. Lilly treats us like family and she has always done what’s best for us as opposed to what’s best for BMW. My father who lives in Houston, Texas comes to Westmont BMW to get his cars as well. That speaks volumes in my opinion on what we think of Lilly.

As frustrated as I get at times with having to take my 535 in for a new issue, Mike Powalski has always gone above and beyond to give some of the best and positive customer service I have ever received. Always able to resolve whatever issue I have with my vehicle. He cares for his customers like no other. Mike is truly the best service advisor I have ever dealt with!

Highly recommend Laurel BMW for service, specifically Tony. He was so helpful, thorough and patient with me. I explained I needed my car done by a specific date and sure enough, he made it work! I will definitely be sticking with Laurel for my car service! Ask for Tony next time you’re there and you’re welcome in advance 😉

Went to go get my car serviced today. Was helped by Jay Buis who is one of the service advisors over there. Had a great experience while I was over here. Jay was extremely helpful. If anything else is needed, will come back to him for sure.

Walked in, Lilly was amazing! Shortest dealership experience ever, she was exceptionally friendly, honest, and helpful. Highly recommended.

Laurel BMW is awesome- first class organization. Mike Buzzelli in their service department always exceeds my expectations. Mike is the main reason I recommend Laurel BMW of Westmont to all my friends.

Tony Scanlon, backbone of that service department. Need more like him.

Tony Scanlon was the most honest person I had the pleasure talking to! Helped me out more than I could imagine. Keep this guy on the payroll and you have my service

Laurel BMW of Westmont was very helpful in explaining me the details and features of the X5, specially Lilly Kolarski is an amazing person who was not trying to sell a vehicle to me, rather was trying to provide me personal advice based on her experience.

Laurel BMW Westmont has been our go-to dealership for luxury vehicles and great professional car services/ repair! Our family has purchased nearly 8 cars due to our outstanding interactions with the sales staff and service advisors. We especially recommend Jay Buis, BMW service advisor, for his honesty and willingness to accomodate to our needs. He maintained communication w me regarding any changes to the services rendered on our cars and provided alternate forms of transportation if available to not interrupt my schedule of events (including pick-up or drop-off if a loaner wasn't feasible at the time)! As for my most recent car purchase in August 2018, Andre De Vera in sales had gone above and beyond in searching and offering to view and drive vehicles within my husband and my needs, and without pressure. We were able to purchase our pre-owned M-sport X5 in great condition with the extra care Laurel and Andre had taken to secure our decision! We would not go anywhere else to find any future BMWs specifically for the reason that Laurel BMW Westmont provides outstanding service to their clients from purchase, financing and repair! Highly recommended!

Terrible Store !! Liars !! We have canceled the warranty 3 months ago and STILL waiting for refund. CROOKS !!!

Purchased many BMWs over the years with varying experiences. Lilly K at Laurel actually made it pleasant this time. No B.S. sales tactics but upfront transparent approach. Highly recommend.

Had a great experience working with Chris Cole! To be honest, it was my first time at any BMW dealership and right away was greeted by staff. I went in specifically to see Chris Cole, as he was highly recommended to us. He listened to what I was looking for and we ended up buying the X5 that I test drove - right color, all the features... spot on! I was very impressed at how easy he made everything. I love my new SUV! Especially the drive. Aside from the dealership experience, the X5 has a lot of power and more space than my previous SUV.

I have leased several BMWs from Laurel BMW over the last several years and have always received outstanding service, from the straightforward, honest, and friendly sales person LillyK, to the team that services the car very efficiently over the years. This is my go-to dealer for any car I get.

Jay Buos really helped me out with all of my service questions, and I love the customer service here at Laurel BMW!! If I could afford another one, I definitely would go back and buy a couple!! LOL

5stars highly recommended they are amazing and professional explain everything about the vehicle especially on the sales name Andre he is great guy knows everything about the car if you would like to buy a car look for Andre D

Had a very good experience with our car purchase. Very professional and ready to hear our needs prior to showing options.

Phenomenal service team and outstanding sales and management professionals. Our first BMW and probably Laurel’s staff is the reason why we made the choice.

Service was great. Diagnostics was forth coming. Professional atmosphere

Mike once again showed amazing service and professionalism. Thanks again for making my service experience the best it can be.

Great service and I did not have to wait long!

Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers

Amazing experience with the amazing team. Grateful. A five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

satisfactory but expensive

Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.

James, in service at Laurel BMW, did a great job. He was easy to deal with and very helpful.

The dealer had the car I wanted, they were up front and transparent on the pricing and trade-in, and very quick service.

Last Saturday evening I found myself stranded at OakBrook Center...gear selector not functioning - no reverse. Towed to Laurel BMW of Westmont. Monday morning service advisor Tony (Anthony) Scanlon informed me of the problem and cost of repairs. A multi point inspection was performed...recommendation for future service. Parts were available for a prior safety recall - Tony had the technician perform the recall on my vehicle. I am very pleased with the service Laurel BMW staff provides to their customers.

I received my car dirty from the construction as it look like it was kept outside and did not run through car wash

Excellent service and assistance from sales associate Jeff Abbas, Sales Manager Jason and Finance Associate, Joe. In particular, Jeff went out of his way to make the buying experience enjoyable and efficient!

You ordered my car and built it for my specifications and I absolutely love it!

Mike Powalski and Bob Kernwein could not have been more kind to me when my 535 required servicing this weekend. The car had a problem and they were both very proactive and upfront when detailing the issues and the costs. I appreciated the time and care they took explaining the issues. The fun loaner car was a bonus too.

I recently purchased a 5 Series from Laurel BMW and was very pleased with the entire process. I was contacted by Luke Wierzba shortly after inquiring online about a car's availability. Upon arrival at the dealership Luke had both cars i was interested ready for a test drive. We chatted about cars features and packages and Luke was very knowledgeable and did not rush me through the process at all. Luke made the entire engagement a pleasurable experience! I then was brought to Joe at Finance who helped me close the deal on my car. Joe was equally great to deal with and answered all my questions making sure i was comfortable every step of the day. I so far have nothing but positive things to say about this dealership and even though there are BMW dealerships closer to my house Luke and Joe did so well i'm going to use Laurel BMW for service on my 5 Series.

We found the perfect car using the BMW CPO website but the vehicle was over 700 miles away at a BMW dealership outside of Chicago. I contacted the dealership and from the get go connected with an extremely attentive and genuinely caring sales associate name Hassan who personally took it upon himself to organize our purchase like we were sitting in the showroom with him. He gave us daily updates sent pics of the car as it was still being prepared for delivery and would contact me even on his days off for status updates. His sales manager and finance manager were equally as attentive and made the process so simple. The car just arrived last night and honestly it looks better than brand new. Thanks and to Hassan and Laurel BMW for an outstanding car at a great price with platinum customer service to match!

Prompt, efficient, work completely very timely.

Very good experience Would go back again Spotless facility

It was the easiest and most pleasnt purchasing experience that I have had in buying a new car.

Went above and beyond to provide great service!

My experience was horrible. I had a scheduled appointment to have my oil changed. I arrived on time and they immediately took my vehicle. I waited for two and a half hours for this service to be completed. I was extremely disappointed and even though I purchased my vehicle from this dealership I will not return there for service ever again. In the meantime I waited so long that I inquired about the status of my work instead of them being courteous enough to approach me about the delay.

Tony was great! I called Naperville BMW they could not accommodate me. Called Westmont Tony took us right away will never go bank to Naperville Tony is our new service rep.

Service adviser was responsive and professional. Whenever I had a question, I could call his direct line. Most of the time I got an answer or at least a suggestion.

Great service . I also had my detailed and my care looks brand new .

I wouldn’t go anywhere else! I trust this dealership. They take pride in their BMWs. All while I am there, I have a good experience. Special thanks the Bob Kernwein.

I bought a previously owned car and was very satisfied

Happy to bought vehicle from here. The maintenance service is good .

Very good. All job complete. Don’t answer phones in service department when first making appointment and getting info.

Jay Buis went over and above helping me with servicing my car and working with the extended warranty contract I have. I have dealt with him before and is a great service advisor.

overall a good experience but while at dealership paperwork delay was almost one hour, too long.

Yanny Bmw! JK excellent service and sales. Have purchased 4 cars here years apart and always great professionalism. Service is great. Same manager for years.

I had a flat tire, and presented without an appointment. After the technician determined the tire needed replacement, and one was not immediately available, I was given a loaner car. The repair was completed later in the day. The tire would have been cheaper at an independent tire shop, but I needed a loaner car.

Excellent service and communications - well informed

Very good customer service.. and timely on there service

Took 15 minutes for someone to check me in. No one called to tell me my car had to stay overnight so I showed up to pick it up and it wasn’t ready

Good sales process. The hard sell on warranties was a little over the top.

Always helpful, easy to schedule an appointment, fixed and returned on time, courtesy loaner provided. Good experience.

Nice experience. Everyone I dealt with was professional and courteous. Would, and have recommended Laurel to others. Second purchase from them, would return in future.

This dealership was amazing. Rich in sales and Andrew in finance were quick, attentive, and they got the job done. To give a better insight, my 5 year old was not a blubbering crabby mess when we left. Real ( not temporary) plates were issued on sight, warranty provided, and best of all.... No haggling whatsoever. Start to finish..... 1.5 hours out the door. Great job guys and thank you.

My experience was excellent. Everyone there was friendly and professional. Made me feel really comfortable. Definitely recommend them to anyone. The 2014 Boxster was prepped and ready when all was said and done.

I bought pre-owned car there, I am really happy, that I got this car there. I got additional great service. Thank you a lot. I hope for next business with you, guys.

If I could give a 0 I would. Bought a car over six weeks ago, still haven’t received registration and temporary plate expired weeks ago. I contacted the dealership 4 days before my temp plate expired and was told “I’m sure it will show up any day now.” So when it did not I called back. Talked to my salesman after leaving a voice mail with finance manager, who by the way never returned my call, and was told “it’s Saturday and that office is closed but I’ll check first thing Monday morning and get back to you.” Waited till about 2pm before I called again and my salesman had no info so I asked for some who could help me. I was transferred to a young guy who was even less help. After getting frustrated I finally asked for sales manager. Explained my situation to him and he said he would find out what happened and get back to me. Turns out because I live in a bordering state my car needed to be inspected by the sheriffs office to verify the vin #. Which had been done the night I bought the car, however the document that was sent to my bmv was rejected as it was handwritten and readable. Then the sales manager tells me he will handle this and correct the problem and get back to me. Never heard from sales manager for a week and a half so I call again and leave him a voice message as he was unavailable. Waited to hear back from him the next day till 3pm. No call back again! So I called him again and yet again said he would have to get back to me as he was unsure about the status of my registration. He actually called me this time, assuring me it is handled this time, but we’ll have to wait and see. I’ve bought over 30 cars in my life and have never had anything like this happen nor had to chase down a dealership to do their job. The dealership made me sign power of attorney so that “they could do the paperwork”, well they botched it and my wife is the one driving around on an expired temporary plate. Unexceptable!

Westmont BMW far exceeds my expectations. Great service and courteous staff!

Very polite staff and they have a car to suite your needs. They're very knowledgeable about all of the different features in their vehicles and I was very confident with my choice. I got a beautiful BMW at a great price, would highly recommend everyone to check them out. There's a reason they're so highly ranked!

good place to buy cars. xx xx xx xx xx xx xx xx xx

Thank you for the service, I appreciate the time taking to explain the issues/ options for my 2006 BMW 325xi.

Just bought a 2018 BMW X5 from CJ (internet sales). I had already done a lot of research and test drove it at another dealership in Naperville. She gave me a great deal and got me a time to come in a test drive the one i was interested in. Financing offers weren't great enough through BMW and their affiliated banks, so I went with KCT credit union was got a deal of 1.49% (1.99% minus 0.25 for opening credit card and 0.25 for direct deposit). Anyway, only a minor inconvenience. The final sale processing was painless. They of course pushed the usual extended warranties and windshield protection plans and wheel protection plan, etc...but they weren't aggressive about it and that was nice. Overall great experience.

Great service experience and wonderful customer service.

Mike Powlak did an excellent job as the servicing agent for my X5. I had contacted another dealership and they told me they could not get my car in for emergency service for over two weeks. I then contacted Mike at Laurel BMW and he said bring it in right now. He obtained a loaner for me and my car was fixed within four days. Service was excellent.

Jay was very helpful and understanding, knows car and a very good advisor. I will definitely trust him with my car.

I have been to many dealerships nationwide, but this dealer stands out from the rest and they have Scott Meidl to thank for, he is excellent at what he does, from the beginning to the end of the buying process, he was very professional, Scott was able to send me home with a smile on my face, and that doesn’t happen very often, reach out to Scott if you ever visit Laurel BMW of Westmont, you will have a positive experience.

Great people! Had an easy and pleasant buying experience! Needed a last minute repair done on a windshield chip and they took care of it before I was even done with the final paperwork. Would definitely buy from Laurel BMW again!

Excellent service department. I wouldn’t go anywhere else!

Bought an used 2009 KIA spectra , car was so clean & in mint condition. I selected car online , put it on-hold & it was ready when I arrived for test drive, they provide also no-hassle price very honest , good customer service... sales representative was so descent & fully aware of the buying process , so helpful as well.

Can't say enough about the staff and the service department. Was on my way to the Super Bowl driving from Chicago to Minneapolis when I got a coolant low warning. Called Laurel BMW and drove in and Brandon Valus expertly handled my very stressful situation. He got me in and diagnosed my problem immediately in the entrance bay. He then got the car in right away and had the car fixed. Luckily it was just a hose problem and they had it fixed in an hour and we were on our way to watch out Eagles win. Kudos to the whole staff. You have won a customer to the point I may drive over from South Bend IN to buy my next BMW.

I’ve been doing business for 20 years. They’ve always been very good to work with and are excellent at what they do. I’ve worked with several different service advisors through these years and all of them have been very professional. I’ve been working with James Randall for the last 4 years and he has been outstanding.

Defective windshield, brand new car dealer fixed but car was filthy inside when picked up, dust in all vents smells like glue, ruins the new car experience. Would think they would have detailed car after this work since it is brand new

Very fair and accommodating. Easy to work with and not pushy to deal with.

Ryan was very helpful. Thanks!!!!!!!!!!!!!!!!!!!!!

Purchased my pre-owned certified X5 at Laurel BMW last October. Discovered a rolling noise inside the housing where the gearshift is. The service manager told me it would cost $340.00 labor to remove housing? Not my problem that there is something rolling around in housing. Terrible customer service.

I thought the days of being treated amazing at a car dealer were a myth? No it really happens at Laurel BMW, at service, at parts, at finance and at payment! Amazing!�

Great customer service and no haggle price. I would highly recommend Laurel BMW.

Service dept. was awesome.......................................

basic one year service. they explained everything, gave me a new loaner, they finished the work in the time frame and checked everything plus they found a oil problem that Mike B noticed when I arrived. Everyone there really cares and does an outstanding job,and makes you feel important.

Great customer experience By James Randall and team! Will return as the services Are excellent 🚙

I am so appreciative of the quick service received from BMW of Westmont! I love my car and am so excited to get her back as good as new !! Thank you !

We just bought our third BMW here. Everyone from sales to finance to service treats us great. We will return when it's time for #4.

Outstanding experience dealing with Jeff Abbas. He was quick, attentive and worked the system to get me a great car. Thanks Jeff!

I would definitely recommend Laurel BMW to anyone looking for a car. It was actually my first experience with the AutoNation group and it was a great experience. The buying process was super easy.

Service people were incredibly helpful and did awsome job! I will absolutely recommended to everyone that they try Laurel BMW before going to another dealer!

I went in for a recall service and a couple other small inspections as it relates to my E46 M3. More than 2 weeks later, I finally got my M3 back. No feedback from the service advisor as it relates to the inspections- tech wasn’t available I was told. Furthermore the car needed vacuuming. And a trim piece I asked them to install, they forgot to Thankfully, 7th Gear Auto Repair in Schaumburg exists.

They were courteous and had the work done in a timely manner

Andre DeVera who was helping me with the purchase was a pleasure to work with. Professional, knowledgeable and personable. The sale was a seamless process. Can't thank Andre and the general manager Partick Womack enough for a great buying experience! I really enjoyed working with Laurel BMW.

I have dealt with Laurel BMW for over 15 years and appreciate the outstanding customer service I have enjoyed over the years. Just last week my 328 threw a code while on a trip. With the help of the SOS button and a tech advisor on the phone we remedied the issue enough to get home where I called my service advisor, Mike Buzzelli who got me in quick for the actions required to fix the problem. He does a fantastic job! I have never had any issues with my cars that were not resolved quickly and without a problem. The great sales and service staff make Laurel the best place for owning a BMW. I guess that is why I have purchased 9 cars from Laurel. They rock!

Pleasant and professional. Excellent customer service

Great buying experience! Seamless process. I would definitely recommend Autonation.

Great service, professional team. I am impressed!

Great service! I really like Laurel BMW. They don't push any service that you don't want done on the car. I like that. I like you.

i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.

had awesome experienced. they helped me from the start of the process to the end. Rich Rams, the sales rep, is very helpful. he was there to help and give what you need.

Pleasant. They could have another solution for car washing while they are under construction for over a year. It was a selling point.

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

I've contacted 5 dealerships to compare prices. Received the best price from the Laurel BMW. 30 min over the phone and online with Kristina and finance manager and we've got approved (on Friday at 5:30 pm). We stopped by on Saturday at 9:45 am and left at 10:15 am with a new car ! Nice, easy and professional ! My wife is very happy with her new car and I was impressed by the team at Laurel BMW. Ask for Kristina. She's the best !

Since my retirement in 2012 from Hinsdale employment I have used local service providers in the Plainfield area because of convenience. Recently after several less than favorable results I decided to return to Laurel BMW for service to my X3. Working with Mike Powalski my problem was diagnosed and corrected. After a five year absence from using Laurel BMW I can say that the convenience of proximity is definitely not worth the peace of mind of having trusted, trained service technicians address your service needs. In spite of the commute I will continue to return to Laurel BMW for my service needs. In my opinion their quality of work, honesty and hospitality make them my number 1 choice for all of my auto service needs.

Great service and attention to details! We purchased our 2018 X5 M Sport from Laurel BMW this October. Vesna Vidojevic our advisor did a fantastic job of making sure we are presented with the best line-up based on our specifications. She was extremely knowledgeable of the product and services which made us sure that we are making the right decisions on our purchase. She was very professional and pleasant to deal with. She made our experience with Laurel BMW a memorable one. If we are to rate Vesna and Laurel BMW between 1-10, ten being highest, we give them a 12!

I contacted Laurel BMW to inquire about a vehicle I saw online. I ended up not purchasing the vehicle, but the customer service I received and the attention to detail from the sales team is top notch. I would not hesitate to recommend Laurel BMW to any of my friends or family members.

Worst service in over 20 years of driving a car. James is extremely rude and does not know how to interact with customers. I will not only not recommend Westmont for service, I will tell my friends with bmws to go anywhere else. In fact, I’m on my way elsewhere to have the work I need done.

Brandon Valus was knowledgeable and thorough and communicated with me in a timely fashion throughout my service needs. Although I live in the city of Chicago, I drive to the Laurel BMW dealership in Westmont because of their excellent, reliable, and attentive service.

Jay was fantastic - knowledgeable, courteous. BMW Westmont is lucky to employ Jay. My car looks and runs like new. Thank You!

I?ve had my 2000 Z3 serviced at this dealership and my car is still in top shape. It proves how good the service quality is.

We were very pleased with our experience at Laurel BMW. We drove down from Wisconsin, hoping that the car we saw online was the "one". It was worth drive. Rich Rams was great to work with--very personable and we never felt pressured. Everyone who we worked with in sales and financing was fantastic! We love our 2013 BMW X5!

Just went in for service, and as always tremendous service!

Great experience! We were able to get in and out with no hassles and had a great time buying a car.

My experience with Jeff assisting my husband and I was fantastic. I would highly recommend him.

I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.

My salesman Luke was great he followed up with me to keep me posted on the vehicle availability. Because I needed time to get me funds ready. Andrew the finance man was very thorough with the signing of the papers and he overnighted my license plate. However Mr. Guy the boss did insist on charging me an additional $394.00 for a charge that he said he missed but all the emails and documents I had showed the lesser charge. After about 2 hours or so he allowed the sale to move forward. Then I told him me Mr. Guy that my vehicle was missing the instruction manual on how to operate my new vehicle he said he would get me one although I haven't received it yet.

Bought a new 2017 model from out of state. Worked with Sean and Mike, and the process was flawless. In and out in less than an hour. Highly recommended.

This is hands down the best dealership and repair shop I have worked with since owning BMWs (10+ years). Aaron in their service department is hands down the best mechanic to work with and always a straight shooter. Whether you are in the market for a new car or need service I highly recommend Laurel BMW.

Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very satisfied...

Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.

Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an almost immediate reply and continued to work with the sales person. Came in for a test drive and loved the car and how it handled. Got trade in information and proceeded with making the deal . Happy with the out come and am now a BMW owner. Who also drove it to the BMW Championship. What fun that was.

Brandon V has been my service advisor the last few times and couldn't be happier. He always goes above and beyond!

Fixed recall within one hour as we waited

Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review public. When I entered the dealership I asked for 2 minor repairs to be done, totaling $300. Surprise, surprise, when they found $2,000 in suggested preventative repairs. I understand from others that Auto Nation service writers are schooled in this process, so I was ready for it. The next time I will use a more straight forward BMW dealership a little further from my home.

These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over price is stressful and takes the fun out of the experience. We love our new car. The customer service at Laurel BMW is awesome.

We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was so professional-there's no haggling and there is a five day no questions asked return policy.we got the full car fax but we still brought it to our mechanic who said it was perfect. Great experience

Great people,great service and a sincere effort to satisfy your needs and requests.

I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The detail shop only had time for the interior, and unfortunately they forgot to clean or even vacuum my trunk, and didn't deep clean the driver's seat. (white leather) I took it home and finished the leather detail on the seat myself. Also, not sure what they used to shampoo the interior floor and mats, but car smelled like dirty water for a few after the detail. I believe there is an outside company doing the detail work so I would recommend Laurel demand that they enhance the quality of their work. I still like the service I get from Laurel BMW - so this will not effect my business...other than no more details from here.

Best Staff! Best Service! Best Place to Buy a BIMMER!!!!

They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.

Excellent service Ready when promised Very nice people

Not the best experience with the car buying process.

Jay is always helpful. This is our 3rd BMW from this place. Jay has been our service guy even since.

brought my car in for airbag recall. everyone was welcoming and friendly. I added in service because my 2008 has over 90,000 miles on her. I saw it on the suggested service timeline. No one tried to upsell me. car came back cleaner than I left it.

Very good. Salesman very helpful! All and all It was a very good experience !

Everybody was very accommodating even though the shop is currently under renovation. They figured out how to get their clients in and out quickly. No one likes having to take the car in for service unexpectedly but this was as great of an experience as possible.

Would buy again from these guys. Low stress. Listened and took action.

What a great experience. Rich Rams was fantastic and I am very happy with my purchase and I can not express how easy the transaction was. Very personable and welcoming both Rich and the rest of the Laurel team.

Highly recommend Mike B for any service needs. He is helpful and honest

Maintenance services were performed quickly and efficiently. Scheduling was also very easy using website.

Excellent service I bought my car at the same dealership and the experience was fantastic. This time I took to the service because the TPM was not functioning. They repaired it and the experience was as fantastic as the first one. I would highly recommend them. Best BMW DEALERSHIP!

I bought a pre-owned sports model BMW 550 and so far I am really enjoying all the features this automobile has. The salesman, Darrell Phillip, was extremely helpful when trying to decide between two vehicles. I also liked the expediency of the finance department in getting the paperwork done in a timely manner. When it was time to go and take my new vehicle I was waiting for more things to do or wait on. Of course my previous automobile was a BMW 540 and the service department was always kind and helpful. Laurel is okay with me.

Maintenance service was great. Treated exceptionally well. Work was done quickly and had my car back in a couple of hours. Brandon took care of me and ran into my salesperson Vesna. It was great to see long time sales people every day. Car looks and runs great!

Absolutely the best car buying experience of my life!!! Awesome service down to the very last detail.

I was out of town and the check engine light came one in my BMW. I contacted Laurel BMW and was able to get an appointment. Brandon was friendly and got the car registered with their system. Since they had wifi, I was able to keep working and did not need to take time off work. Unfortunately, 4 days later, the check engine light cam on again. I called Brandon and he got me scheduled first thing in the morning. The "programming" in the BMW was out of date so I took a while to get the programming up-to-date. Brandon kept me informed and even ensured that they took me to Panera to get lunch. After the programming was complete, Brandon ensured that additional testing was done so that I could safely drive back home. I would definitely recommend Laurel BMW if you need service for your BMW.

We were so excited to purchase a certified used BMW SUV, but our happiness quickly faded as the car was delivered to us unwashed and the salesman did not go over anything about the car. When we noticed a few scratches and some paint issues on the hood we were dismissed rudely by the used car manager accusing us of doing such damage. We have never been treated like this before and we are so disappointed how they treat their customers after the purchase. Even the online quote was different than what we paid for it once we arrived at the dealership

Great customer service. Very professional and efficient.

Very pleased with James Randall. He is very customer friendly and helpful. I would highly recommend him. Lawrence Patrick Bales

As always, great service. Hours were excellent for a weekend repair and fast and courteous service as usual.

Jay Buis should be recognized for his total commitment to the customers and for the level of service he provides us. My car was scheduled for both body work, new tires and wheel alignment; however, I needed the car ready by a specific date in July for a business trip. Jay coordinated all the work with Westmont Body Werks and the service at the dealership while I was on vacation and had the car ready on the date it was needed. Jay sets the bar when it comes to customer service. Thanks Jay!

It's a very good dealership people that work there very friendly and nice every time I go there I feel like I'm home so I highly recommend to go out there and get your dream car #BMW

Absolutely amazing experience that had none of the traditional car dealership stigma. The salespeople are low pressure, honest, and extremely helpful. Lily Kolarski was an absolute pleasure to work with, and got my girlfriend into the perfect car. Also, James Randall has been always so friendly and helpful in maintaining my own current vehicle. I cannot recommend Laurel enough!

Courteous and efficient on time as promised! Overall great service!

Kevin is fantastic. He is a true professional. He was informative and made the entire experience pleasurable to my wife and I. I have a new opinion about the BMW experience. It is not just about driving. If you are looking stop by and talk to Kevin. He will listen and find you the perfect match.

I asked them to email me with things that need to be repaired or are over due. Never received an email. The service rep never reached out to me. They advertised a free 1st aid kit if we come to their location, however when we arrived nobody knew what we were talking about. For a luxury dealership this place feels very cold and unwelcoming. We planned on taking my car there to fix things that were over due. With such poor customer service we will go elsewhere. Staff is not friendly. I would not recommend this delership.

Very pleasant experience overall and happy with my car

I purchased a Certified used BMW at Laurel BMW this week and it was a painless process. Everyone that I came in contact with at Laurel was friendly and helpful. My salesmen was Doug Panko and the Sales Manager was Rick Stoll, both were very friendly and there was no pressure to buy during the entire transaction. I really like the BMW we purchased and feel good about the purchase price and the amount I received for my trade-in. I absolutely would go back to Laurel the next time I was in the market for a car and would wholeheartedly recommend Laurel BMW.

Very good experience!!!! Very helpful and quality of work was great!

Jeff Abbas was great to deal with. I was looking for a particular car with a number of options and color and was not very flexible. Jeff found me the car I was looking for and cut me a very fair deal. So far so good!

Ryan was both Professional and Attentive to my concerns and my requests for service.

James was great to work with. He helped me with a recall (which in the end didn't need to be done). This was my first service experience since I got my car and I wasn't disappointed. Super friendly, fast. The sales side was a great experience, too. I'm glad good service in every department seems to be the standard. It did take a while to get someone to answer the phone when I initially called. I had to try a few times and seemed to get caught in a loop of ringing. Next time, when it comes to service, I'll call James directly. Thank you!

great experience. Everyone was professional and pleasant to deal with. Would purchase there again.

As always Jay Buis makes the experiance a joy and seamless!

I am enjoying the car very much, and the buying process was seamless.

Excellent service. Customer service is great. Easy to make appointments. Overall a good experience

Bought my 3 series here 4 years ago, no major issues since i bought it. Everyone is very nice and respectful at this dealership and always ready to help. I definetely recommend bmw of westmont.

When I purchased the vehicle to help encourage the sale I was told about the lifetime free car washes. I relied on this information (and cost savings) in making my decision to purchase the vehicle. I was told by the general manager today that they no longer offer free car washes to existing customers. The GM acknowledged that he knew they offered free car washes at the time of sale but it was his decision not to continue to offer this service. This is the type of poor customer service the BMW dealer network is known for that gives the brand a bad reputation. If the dealer no longer wants to offer the service then they should appropriately compensate their customers for the loss in value for what the consumer bargained for at the time of sale. It's poor experiences like this will likely lead me to not considering a BMW for next vehicle lease/purchase.

Best buying experience. Will be back for our next BMW. Thank you � Love the new x1

As usual excellent service ... the car was serviced quickly.

I feel like I can trust the team here. The process was actually fun. They are solution champions!

I was sad when I was charged $175 to diagnose that my gas cap was not on properly and that caused the engine light on dash to stay on. but they did do my extended services ie change oil, wipers etc ; what ever else is recommended at 60,000

Was told 2 factory recall updates would take 2 hours (9am to 11am) At 2 hours and thirty minutes (11:30am) I told cashier that I needed a loaner car in order to make a Noon appointment. They said my car would be ready in 15 to 20 minutes. At 11:55am I demanded a loaner car. They then said that my car had been waiting in line for a car wash. I missed my Noon appointment! And, I then discovered that service had only corrected one of the two factory recalls because a part (which service had previously told me was in stock) was not actually in stock... and they had performed other maintenance which I specifically had asked them not to do. After I expressed my strong dissatisfaction a service rep said that he would have the service manager (who was off work that day) call me the next day. This did not happen, nor did the service rep who took my car bother to let me know that they had ignored my service instructions or that my car would not be ready anywhere close to the time promissed.

EVERYONE IN THE DEALERSHIP WAS VERY HELPFUL AND COURTEOUS! HATS OFF TO CHRIS AND JASON.

Thorough explanation of process, additional costs that I wasn't aware of. The car was not vacuumed but washed.

I went looking for a new SUV or car. I was helped immediately, and I was able to view everything I needed to make my decision. I came back the same day ready to purchase. It was nearing the time to close, but the team stayed a little late on a Saturday to finish. I would highly recommend this dealer.

Excellent customer service. Literally everyone in this place was nice. I even got a "thank you for your business" from the used car sales manager. I can't say enough good things about Rich in sales. If you're shopping here for a used car I recommend asking for him.

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushiness. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Tony Alonso was a great sales guy. I emailed him about a preowned car I was interested in and he had the car waiting for me when I walked in. He couldn't have been nicer. The whole experience was pleasant and no hassle or pushineas. I'd recommend him to anyone looking for a car in the area. I came out from the city even!

Purchased 3rd car with this group and always have a great experience! Will most certainly return for the 4th. Rich is a great guy to work with and I really appreciate all his energies in finding the perfect set of wheels for me, yet again!!

Jay was super accommodating and helpful! Car was ready exactly when they said!

Sean was a pleasure to work with in purchasing our used car. I was rather crunched for time to do a thorough test drive and inspection myself but took it to the maker's dealer down the street, who did find an issue with the brake pad/rotor wear, which was odd since BMW's tech works on commission but his thickness values were twice what the dealer said. (I later confirmed the dealer was much closer than their tech). The sales manager worked with me to reduce the price further on an already excellent deal so I was pleased with my experience.

Brought my car in on a Thursday and it was done by Monday. I was given a loaner. Great service!

I don't know how many cars I've purchased from Laurel BMW Westmont but I wouldn't dare to go anywhere else! From the sales team to the service department they're the best!

I got an appointment the day I called. I was given a loaner car and they finished my car in about 3 days... great service

I brought my car in for recommend service, some was covered under warranty the other part I paid for. The service writer was kind, knowledgeable and respectful of my time. I had received a 10% discount on parts and service and a free loaner. I had a recommend four wheel alignment completed, they also changed my brake fluid as that was covered under warranty. I asked to have my car washed, that was not to my standard, Laurel BMW needs to up their car cleaning service under par by my expectations. Otherwise the service was outstanding.

I think the service department could be more thorough and timely in their work as well as cleaning up the vehicle

Top notch staff that cares about their customers. Every time I have been into Laurel BMW they treat me like family.

I was treated so respectfully and attentively even though I wasn't buying a fancy car; I bought a used Scion that someone had traded in. I wasn't pressured into purchasing, and the overall experience was fantastic.

I own a 2000 BMW Sport Wagon. The car is older and I had a service engine soon light on. When I brought the car in I said I was bringing the car in find out everything that was wrong with it and if it was worth fixing. I was told that I had a bad alternator, bad sensor and pressure hose. He also said I had a bad ABS module that I did not care to fix, to expensive. The rest I did for 1800.00 dollars. Which hurt but I figured if I could get 6 or 12 more months from the car it would be worth it. I brought the car home and the next day there was a fresh oil stain on my garage floor. The leak persisted and two weeks later I took it back to have it checked out. That's when the service salesmen tells me it is my power steering hose and it is 700 dollars to fix. I said nothing was leaking before I brought the car in and that this was not mentioned the last time. I asked if when they installed the alternator which is directly below the power steering reservoir and hoses they could have caused the leak. This was dismissed right away, he said they had been leaking a long time and needed to be fixed. Also I had a front outer tie rod that was loose and this was another 600 dollars to fix. I was blown away. The whole purpose of bringing my car to this dealer was I wanted a professional to look at my car and tell me everything that was wrong with it. I don't feel this is to much to ask. I feel like they just wanted to sell service repairs with total disregard for me. I don't know if the mechanic caused the leak but all I can tell you is the car was not leaking before it was brought in and never mentioned on the first visit. Very disappointed.

I was satisfied with their services and answering my question.

Make a long story short I bought a car that was supposed to be accident-free drove over four and a half hours end up buying the car look it over as best as I could because was getting dark and up end up buying the car get home the next day to look it over and find out the whole car was paint when talking to the used car manager he didn't want to do nothing about it so now I'm writing this review I bought a Lexus 460 LS l lwb I would not recommend this dealer

Good experience in general but I have a few comments 1) the customer should be allowed to test drive the specific car he/she plans to buy, specially when it has been clarified before hand what the specs of interest were. It is a bit misleading to test drive a higher end one and tell the customer is basically "the same" as the one you are buying/leasing. 2) I had requested some specific features i.e. powered front seats, and was under the impression that the car had them until I was driving out and the paper work was completed. At that point after 3 hours at the dealership, I had to let it go but was not pleased with the fact that my request was disregarded.

This dealership is amazing from the sales floor to the service rooms. I have purchased three cars from them and have my service appointments done by them as well. I live in the city and they are in the suburbs approximately 45 miles away from my home, yet they still get my loyalty. I could go to a dealer closer, but I am committed to this dealership and the high quality service and care that they give me and my car.

The service could not have been better!! Always a pleasant experience...The showroom is impeccable, everyone I encountered was very friendly and professional, and the service is always A+!!!!!

Chris was very helpful and came in on his day off the day I needed to buy my car.

I basically made my purchase over the phone. My sales rep " Christopher Cole " went above and beyond to make my purchase simple and exactly what I wanted !! Very happy with the service I received.....

very nice, loaner car was a little dirty but overall good experience

I had an outstanding experience. Lilly l, your Sales Manager was thorough in the process showing me the detail of the car. She offered and went on a Test Drive and closed the deal in with professionalism ? !

Always a pleasure going to this dealership. I live 40 miles away and I will always take my cars to this dealership.

My serviceman, Ryan, was professional, knowledgeable, personable and efficient. He saw to my BMW's needs with the utmost integrity. You couldn't ask for better service than what I received. Thank you.

When buying a vehicle the service is always important. Vehicles are an investment and if all I have to service are regular scheduled service appointments this is a plus for the vehicle. Also, when servicing the auto the service is prompt and personnel are honest, friendly, this also is a plus.

Darrell Phillips is very professional. I had a remarkable experience during the time of purchasing.

I made an appointment for the 1st scheduled maintenance of our 2016 BMW X3 at Laurel (Autonation) BMW. Service Coordinator Mike Powalski was very friendly & efficient and had me checked in & out with my Loaner within minutes. To my surprise, the work was completed in just one hour including a wash & vacuum. This service department really respects it's customer time. Thanks Mike & Laurel BMW Service Team!

A lot was done online and via email and very efficient - Sean and Mike were exceptional and the whole process was very pleasing - this dealership is highly recommendable. They listen and try to make things happen and in my case they made it happen!

Went in for routine maintenance. Fluids topped off and tires evaluated. It was quick and easy. Car was washed afterwards.

I highly recommend Laurel BMW for their staff, service and overall experience.

Salesman (Rich) as well as the sales manager were extremely knowledgeable and patient. Buying process was extremely easy up to and including the financing portion. Smooth from start to finish

James Randall of Laurel BMW in Westmont, IL is the best Service Writer around! He's attentive and thorough!

He was helpful in finding a ride to my house during service.

No problems work was done as expected and customer service exceeded the norm

I had a great car buying experience here. Sean Kashani was wonderful! Very helpful, thorough, patient, and a pleasure to work with. I would definitely recommend to all friends and family.

I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In order to do this, we had to scour the entire country until we found the right car. This meant buying a car long distance and sight unseen - a first for me. Pretty scary proposition. We found what we wanted at Laurel BMW of Westmont, Illinois from our home in Birmingham, Alabama. I worked with Chris Cole who made this one of the very best car buying experiences I have ever had. Chris is professional, friendly, patient, and no pressure. He described the car in great detail, provided detailed photos, and gave us the confidence we needed to make the purchase. The process was quick and painless. The car arrived yesterday and it is exactly as represented. Can't say enough good things about Laurel BMW and Chris Cole. Would do business with them again in a heartbeat.

Very professional service advisor. Did not want me to waste money on maintainance not yet needed on the car.

I purchased a 2014 BMW X5 from James Randall. James and the staff at Laurel BMW of Westmont were excellent. James customer service exceeded our expectations.

Timely work, great communication, and friendly service. What more can you ask for?

All good! Easy no pressure experience! Darrell is a straight up honest guy.

We purchased 2 vehicles in 1 week from Laurel BMW in Wesmont, a 330xi and X1. Our experience working with Kevin O'Donnell and Mike Alder was great. They were very helpful in identifying the right car, and getting us the best pricing available. It was the easiest car buying experience I've had.

I was delighted with the service I received at Laurel BMW, particularly Mike Buzzelli. We had a difficult situation with a third party warranty company, both Mike and the dealership were patient and while working through the red tape. Most notably, they provided a loaner car for the duration of the repair time. This was significant because several days were lost due to holidays and dealing with warranty company. I highly recommend the professionals at Laurel BMW, they exceeded my expectations in all areas!

We purchased the car of our dreams with a no-haggle, great value price and with efficient, friendly, expert advise and service. Be sure to see Daryll Phillips when you visit this dealership. He won't steer you wrong as you decide on what you really want in an ultimate driving experience.

Service people are very polite and knowledgeable and do excellent jobs on cars.

Excellent and courteous service provided by Jay. This was a regularly scheduled service.

oil change and inspection on my BMW. Rep notified me what additional repairs that I need in the near future.

The photos, description and transaction were excellent, especially since I was one state away. Thank you Chris and CJ.

Laurel BMW is a high quality dealer with an exceptional, professional staff!

Car inside and outside was dirty after the service I was told that service would be free for first 4 years but charged for the first service in first year itself Service Advisor did not explain what was done while checking out until I called for his explanation explicitly

After picking up my car last Thursday, I realized that a question I had asked was not answered, so when I got the follow-up e-mail from the service rep the same day, I immediately responded with that same question. I still have not received any answer as of 11:30 the following Monday even though I have gotten two e-mails asking me to rate the service. I had another unfortunate experience in February with the service department. While my vehicle was under warranty, the service was excellent.

Good service. .